Total 61 Customer Service job vacancies in AL7

Please see the attached Applicant information pack for further detailed information regarding this role.

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Trade Supervisor

Hertford/Ely

£41,603
- £43,793 per year
40 hours per week

We have an opportunity for a Trade Supervisor to join our team based in Welwyn Garden City. As Trade Supervisor you will cover different sites across the Hertford, Ely and the surrounding areas and your daily activities will include coordinating the operatives on repairs/installation and organising the team to work on all stock across the region, reacting to and dealing with emergencies as they arise. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.

The role of Trade Supervisor will include:

- Overseeing day to day repairs and voids, ensuring they are carried out to a high standard
- Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
- Maintaining compliance for health and safety, ensuring this is promoted and adhered to
- Handling complaints and breakdowns in service to meet customer expectations
- Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
- Included in an out of hours rota as supervisor contact a minimum of once every 8 weeks


Skills and experiences:

- To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to NVQ Level 3 in a core trade subject, plus ILM membership (The Institute of Leadership) or currently undertaking the qualification. If you have a lower level qualification along with practical experience and would be prepared to undertake this qualification with the support of Sanctuary Group, we would still welcome an application
- Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
- Working knowledge of the application of Health and Safety legislation
- Proven experience of working to deadlines and prioritising workloads
- Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence


As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.

About us
Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values
- working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £41,603 per annum (rising to £43,793 per annum after 12 months, subject to satisfactory performance


Closing Date: 9 December 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Proud member of the Disability Confident employer scheme

Do you have a high level of clinical knowledge? Are you an independent prescriber?

Would you like to make a real impact for patients in the community?

An exciting opportunity has arisen in to support the medicines optimisation in Primary Care Networks (PCNs) in Welwyn Garden City. We are recruiting to a12 month, fixed term maternity cover,full time Band 8a Senior Pharmacist- Primary Care Networks role.

In line with the NHS Long Term Plan, Hertfordshire Community NHS Trust is providing clinical pharmacy services to PCNs in the local area. This is a unique opportunity for pharmacists to experience work in the rapidly expanding area of primary care, whilst retaining the support, benefits and familiarity of employment in an NHS organisation.

The Senior Pharmacist will provide expert input to the GP surgeries in a PCN, the patients they cover and locality services to achieve improvement in the quality and cost effectiveness of prescribing and achieve local and national health initiatives.

Utilising their prescribing qualification, the role will support the medication needs of the patients as well as educate other healthcare professionals on prescribing and the effective use of medicines.

The Senior Pharmacist will undertake clinical medication reviews and patient facing clinics, working in partnership with the patient’s GP practice, nurses, care homes, community pharmacists, secondary care and the local authority. The successful applicant will need to be self-motivated and able to work on their own, whilst also integrating into a well-established team. You will have excellent organisational, interpersonal and communication skills together with a good working knowledge of primary care and the challenges facing medicines management in the new era.

A big thank you for considering joining us at Hertfordshire Community NHS Trust
You’ll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds
We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you.

The successful candidate must have experience of working and influencing senior clinicians and have a proven track record of successful implementation of Medicines Optimisation projects. Primary Care sector experience is a plus. You will need to have a combination of at least five years post registration experience, a clinical diploma and a prescribing qualification. You will also need a great deal of self-motivation, sound clinical knowledge and computer literacy.

The role will also be supported by a full training package, according to needs.

Therole is based in Welwyn Garden City.

If you think you have the right experience and are up to the challenge, we would love to hear from you.

A full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010).

In addition to the basic salary, this post attracts a High Cost Area Supplement of 5% of basic salary subject to a maximum payment of £1,845 per annum (pro rata where applicable) if based in Welwyn Garden City.

Vaccination as a Condition of Deployment (VCOD) for Healthcare Workers - Candidates offered a role with Hertfordshire Community NHS Trust, who are aged 18 and over and who will have direct, face to face contact with service users as part of their role will be required to evidence that they have received a complete course of an approved COVID-19 vaccine, subject to limited exceptions, by no later than 1 April 2022. This will include front-line workers, as well as non-clinical workers not directly involved in patient care but who nevertheless may have direct, face to-face contact with patients, such as receptionists and ward clerks.



Person specification

Qualifications

Essential criteria

Maximum score 8

· Pharmacy degree (Masters level).

· Registration with the GPhC

· Post graduate Diploma in Clinical Pharmacy or equivalent.

· Non-medical Prescriber

Desirable criteria

Maximum score 8

· Accredited Diploma Tutor

· Member of the RPS

· Post graduate Masters in Pharmacy

· Management courses

Experience

Essential criteria

Maximum score 14

· Evidence of specialist practitioner practice within specialism

· Evidence of influencing members of the multidisciplinary team in delivering patient care.

· Evidence of relevant continued professional development

· Evidence of managing and delivering a project

· Experience of supervising and training staff

· Policy and service development

· Experience of collaborative working in multidisciplinary settings

Desirable criteria

Maximum score 8

· Risk Management

· Presentation to Trustwide meetings

· Demonstrable evidence of undertaking research and audit and using the results to improve patient care.

· Experience of delivering education and training to undergraduates and postgraduates of various healthcare professions.

Skills and aptitudes

Essential criteria

Maximum score 24

· Well-developed written and verbal communication skills

· Report writing

· Organised and able to devise, plan and manage and prioritise work programmes

· Critical review/analysis and interpretation of clinical literature and medicines legislation

· Appropriate IT skills are required to utilise clinical information systems, pharmacy computer systems, databases and other software to improve patient care.

· Demonstrable advanced level of clinical reasoning and judgement. Ability to apply logical and analytical skills to manage clinical risk during the use of medicines

· A full valid driving licence and access to a car to use for business purposes is essential (unless you have a disability as defined by the Equality Act 2010).

· Ability to influence other professionals

· Negotiation skills

· Presentation skills

· Supervisory skills

· Medication counselling skills

Desirable criteria

Maximum score 6

· Business case preparation

· Ability to integrate research into practice.

· Ability to formulate, lead and implement service strategies or projects

You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work. You need to apply before the interview takes place.




This advert closes on Sunday 24 Nov 2024

Proud member of the Disability Confident employer scheme

Do you have a lot of ambition to succeed and revolutionise the delivery of care by pharmacy technicians?

Would you like to make a real impact for patients in the community?

An exciting opportunity has arisen in Clinical Pharmacy in General Practice Primary Care Networks (PCNs). We are recruiting to a Full Time Band 5 PCN Pharmacy Technician to work in Welwyn Garden City PCN for a 9 month maternity leave cover. It is a great time to join the PCN pharmacy team which consists of clinical pharmacists and pharmacy technicians. The expanding team work to support the safe and effective management of medicines prescribing and monitoring to support with personalised patient care and achievement of national and local targets.

In line with the NHS Long Term Plan and the primary care network directed enhanced service contract by NHS England, Hertfordshire Community NHS Trust is providing clinical pharmacy services to PCNs in the local area. This is a unique opportunity for a pharmacy technician to experience work in the rapidly expanding area of primary care. This role is part of an exciting programme of transformation to develop a new model of care across a PCN, whilst retaining the team support, benefits, training support and familiarity of employment in an NHS organisation.

The Technician will help patients get the best from their medicines, through clinical medication reviews and medicines management, working in partnership with established primary care clinicians and local stakeholders. As part of a wider team complimenting clinical pharmacists, these first-wave pioneer pharmacy technicians will provide support to the GP surgeries and PCN multi-disciplinary teams, the patients they care for and services to achieve improvement in care quality to achieve local and national health initiatives.

We are seeking applications from highly motivated, forward thinking, experienced and personable Pharmacy Technicians interested in developing their career and support to primary care and healthcare systems locally. You will have excellent organisational, interpersonal and communication skills and encourage a positive culture of medicines optimisation principles to assist the PCN in achieving local and national medicines-related objectives.

Whilst primary care experience will be valuable, it is not essential but having a medicines management background will be beneficial. You will need sound pharmacy clinical knowledge and computer literacy. The role will also be supported by a full training package, according to needs.

A big thank you for considering joining us at Hertfordshire Community NHS Trust

You’ll find it a great place to work with many benefits offered to you as a member of our staff. We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision.

For more details on main responsibilities for this role, please find attached job description and personal specification.

We are a Trust with many different services and work with primary, secondary and social care. As a Community Trust we support the NHS long term plans to shift to care into the community.

Hertfordshire Community NHS Trust (HCT) offers a huge range of opportunities for clinical and support staff. Here are some of the reasons for coming on board with us:
• Voted one of the top 100 NHS trusts to work for in the country
• A friendly team
• Passionate about patient care
• A culture supporting and empowering our staff
• A massive portfolio of development opportunities
• A place where your views matter

In addition to the basic salary, this post attracts a High-Cost Area Supplement of 5% of basic salary as per Agenda for Change terms.

A full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010).

If you think you have the right experience and are up to the challenge, we would love to hear from you.

We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.


This advert closes on Sunday 24 Nov 2024

Proud member of the Disability Confident employer scheme

For more details on main responsibilities for this role, please find attached job description and personal specification. We are a Trust with many different services and work with primary, secondary andsocial care. As a Community Trust we support the NHS long term plans to shift to care into the community. Hertfordshire Community NHS Trust (HCT) offers a huge range of opportunities for clinical and support staff. Here are some of the reasons for coming on board with us: Voted one of the top 100 NHS trusts to work for in the country A friendly team Passionate about patient care A culture supporting and empowering our staff A massive portfolio of development opportunities A place where your views matter In addition to the basic salary, this post attracts a High-Cost Area Supplement of 5% of basic salary as per Agenda for Change terms. A full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010). If you think you have the right experience and are up to the challenge, we would love to hear from you. We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

The successful candidate must have experience of working and influencing senior clinicians and have a proven track record of successful implementation of Medicines Optimisation projects. Primary Care sector experience is a plus. You will need to have a combination of at least five years post registration experience, a clinical diploma and a prescribing qualification. You will also need a great deal of self-motivation, sound clinical knowledge and computer literacy. The role will also be supported by a full training package, according to needs. The role is based in Welwyn Garden City. If you think you have the right experience and are up to the challenge, we would love to hear from you. A full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010). In addition to the basic salary, this post attracts a High Cost Area Supplement of 5% of basic salary subject to a maximum payment of £1,845 per annum (pro rata where applicable) if based in Welwyn Garden City. Vaccination as a Condition of Deployment (VCOD) for Healthcare Workers - Candidates offered a role with Hertfordshire Community NHS Trust, who are aged 18 and over and who will have direct, face to face contact with service users as part of their role will be required to evidence that they have received a complete course of an approved COVID-19 vaccine, subject to limited exceptions, by no later than 1 April 2022. This will include front-line workers, as well as non-clinical workers not directly involved in patient care but who nevertheless may have direct, face to-face contact with patients, such as receptionists and ward clerks. Person specification Qualifications Essential criteria Pharmacy degree (Masters level). Registration with the GPhC Post graduate Diploma in Clinical Pharmacy or equivalent. Non-medical Prescriber Desirable criteria Accredited Diploma Tutor Member of the RPS Post graduate Masters in Pharmacy Management courses Experience Essential criteria Evidence of specialist practitioner practice within specialism Evidence of influencing members of the multidisciplinary team in delivering patient care. Evidence of relevant continued professional development Evidence of managing and delivering a project Experience of supervising and training staff Policy and service development Experience of collaborative working in multidisciplinary settings Desirable criteria Risk Management Presentation to Trustwide meetings Demonstrable evidence of undertaking research and audit and using the results to improve patient care. Experience of delivering education and training to undergraduates and postgraduates of various healthcare professions. Skills and aptitudes Essential criteria Well-developed written and verbal communication skills Report writing Organised and able to devise, plan and manage and prioritise work programmes Critical review/analysis and interpretation of clinical literature and medicines legislation Appropriate IT skills are required to utilise clinical information systems, pharmacy computer systems, databases and other software to improve patient care. Demonstrable advanced level of clinical reasoning and judgement. Ability to apply logical and analytical skills to manage clinical risk during the use of medicines A full valid driving licence and access to a car to use for business purposes is essential (unless you have a disability as defined by the Equality Act 2010). Ability to influence other professionals Negotiation skills Presentation skills Supervisory skills Medication counselling skills Desirable criteria Business case preparation Ability to integrate research into practice. Ability to formulate, lead and implement service strategies or projects You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work. You need to apply before the interview takes place.

Job responsibilities Work closely with our care home to ensure all patients needs are met Build and maintain effective relationships with care home staff Effectively manage MDT meetings for care home residents and produce minutes Coordinate and assist in delivering frailty reviews Implement a process for ensuring patients have their cancer screening Implement a process for safety netting at the practice, so patients are followed up effectively Collate patient data with best practice and upload and regularly update the patient record Create, amend and use searches within the clinical system to identify patients Assist Enhanced Access with certain aspects of patient care Work with the admin team to ensure patient registrations are processed in a timely manner Participate in practice meetings and training events

We are recruiting for a Receptionist/Admin Support who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. Weekend working is included on a rota basis.

An exciting opportunity has arisen for a motivated and dynamic individual to join our administrative team within the Cardiology Department at QE2 Hospital.

We are looking for a full time candidate with excellent interpersonal skills, dedication and the confidence to deal with a wide range of matters with diplomacy. An understanding of the NHS is essential, together with advanced IT skills.

Patient administration experience, experience in working with people and the ability to adapt to change while managing and prioritising a heavy workload, in a fast developing environment is essential.

The role will include weekend working on a rota basis

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

The Receptionist/Admin Support will provide efficient administrative support and reception duties in all aspects of the department’s work as directed by the Admin Supervisor. This includes , dealing with patient enquiries and supporting the admin team. To be able to prioritise own workload & work independently using initiative and deal with frequent interruptions is essential.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.


This advert closes on Monday 11 Nov 2024

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Hertfordshire Community NHS Trust (HCT) provides community-based healthcare services in Hertfordshire, West Essex and parts of the East of England with a value driven approach that is innovative, caring and agile. HCT's Child Health Information Service and Community and School Aged Immunisation Service (CSAIS) work together with other stakeholders to identify eligible individuals and provide immunisations in community and school settings, as well as providing dynamic responses to disease outbreaks wherever required.

The role is to lead the East of England wide team, to deliver an effective call and recall service across the East of England





· To feed into service evaluations and service improvements, growing the service based on the needs to the local populations.

· To work collaboratively with the Immunisation teams to provide a service which meets the KPIs and expectations of the commissioners.

· To work with local statutory, private and voluntary providers and users to develop and promote practice that is accessible and responsive to all sections of the local community, ensuring that servicesaretargetedtothemostvulnerablegroupsandindividualstosupportsocialinclusion.

A big thank you for considering joining us at Hertfordshire Community NHS Trust

You’ll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities

Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision

We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now

You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you.

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
• To work according to national and local guidelines on immunisations
• To write and review agreed SOPS and ensure that HCT processes and procedures are followed by the Call & Recall Team to ensure that data is processed safely and accurately with the intention of meeting service key performance indicators.
• Use established processes to assess and monitor team and individual performance, resolving issues locally where possible but escalating when required.
• Efficiently lead the call and recall administrator team to ensure a seamless delivery of administrative services for HCT call and recall.
• Management will include handling rotas, roster, leave requests, sickness and all other aspects of team management, as required.
• To lead the team to work towards agreed objectives, which may change daily.
• Work closely with the Call and Recall Administration Manager and Clinical Lead, as required.
• To have conversations with parents/carer/individuals around vaccination and vaccination concerns.
• Keep an overview of the administration team’s work ensuring are accurate records are kept both on the Electronic Patient Record and the trackers.
• To liaise with the CSAIS teams when needed to ensure clinics are appropriately staffed.
• To assess immunisation histories and vaccinate at vaccination sessions.
• Provide support to CSAIS staff when manning call and recall clinics, especially as new programmes are introduced.
• To be a clinical expert in the vaccinations offered.
• To use own judgement to plan and organise work within the agreed priorities and timescales referring to the Call & Recall Team Clinical Lead for support and clarification when necessary.
• Maintain a high degree of professionalism, particularly when interfacing with the public, team members and other stakeholders.
• Oversee the development of the process of client and user satisfaction feedback to help evolve service provision.
• To collate and feedback data on the service with external stakeholders, including NHS England commissioners, as required.
• Identify opportunities for meaningful involvement of patients/clients and carers inrelation to the development of immunisations services.
• Fosteracultureofenquirythatissupportiveandfacilitative,encouragingcreativityand innovation.
• Maintain a culture of person-centred care within theservicearea.
• To promote and monitor safe and effectivepractice.
• To participate in audit, research projects and/or innovations following agreed policy andprotocol.
• Work collaboratively to achieve the serviceobjectives.
• Accept responsibility in discussion with Immunisation Clinical Team Lead for personaldevelopment.
• Participate in induction and training programme for new staff .
• Befinanciallyawareinordertomanagethe HCTresourcesappropriatelyandeffectively.
• BeresponsibleforensuringthatequipmentismaintainedinaccordancewithHCTpolicy.
• Maintain own professional and personal development in accordance with the code of conduct relating to your profession.




We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

Interview date is 7th November 2024


This advert closes on Monday 4 Nov 2024

Proud member of the Disability Confident employer scheme

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

For more details on main responsibilities for this role, please find attached job description and personal specification. We are a Trust with many different services and work with primary, secondary andsocial care. As a Community Trust we support the NHS long term plans to shift to care into the community. Hertfordshire Community NHS Trust (HCT) offers a huge range of opportunities for clinical and support staff. Here are some of the reasons for coming on board with us: Voted one of the top 100 NHS trusts to work for in the country A friendly team Passionate about patient care A culture supporting and empowering our staff A massive portfolio of development opportunities A place where your views matter In addition to the basic salary, this post attracts a High-Cost Area Supplement of 5% of basic salary as per Agenda for Change terms. A full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010). If you think you have the right experience and are up to the challenge, we would love to hear from you. We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

We are recruiting for a Children's Community Support Worker - Higher Level who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Children's Continuing Care Team provides specialised, child specific respite service to children and their families with complex health needs/profound disabilities in the child's own home throughout East & North Hertfordshire.

Clinical Support Workers will be responsible for independently delivering specialist nursing care within the family home without direct supervision.

All necessary training will be given with ongoing facilitation from qualified nurses.

In addition, you will receive a High Cost Area Supplement of 5% of your basic salary, subject to a minimum payment of £1,136 and a maximum payment of £1,915 per annum pro rata.

Our Values areInclude,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond!

You will undertake all necessary training in order to provide nursing care to children with complex health needs within the family home in an unsupervised capacity.

Undertaking such skills as enteral feeding, c/o tracheostomies, c/o children who are long term ventilated, seizure management, oxygen administration.



At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.


This advert closes on Wednesday 6 Nov 2024

To be supportive providing oversight for and ensuring that agreed SOPs are followed by the Call & Recall Team to ensure that data is processed safely and accurately with the intention of meeting service key performance indicators. Use established processes to assess and monitor team and individual performance, resolving issues locally where possible but escalating when required. Efficiently manage the call and recall administrator team to ensure a seamless delivery of administrative services for HCT call and recall. Management will include handling rotas, roster, leave requests, sickness and all other aspects of team management, as required. To support the team to work towards agreed objectives, which may change daily. Liaise with the Call and Recall Leads as required. To support the team with difficult conversations and challenging interactions, as they arise. To ensure the team keep accurate records both on the Electronic Patient Record and the trackers. To liaise with the CSAIS teams when needed to ensure clinics provided are suitable for the need. To use own judgement to plan and organise work within the agreed priorities and timescales referring to the Call & Recall Team Lead for support and clarification when necessary. Maintain a high degree of professionalism, particularly when interfacing with the public, team members and other stakeholders. Develop the process of client and user satisfaction feedback to help develop service provision. Maintain and update Standard Operating Guidance as needed for the Call and Recall team. To meet with external stakeholders, including NHS England commissioners, as required. This interview will include a short test on MS Excel - please ensure you have access to computer in order to complete the test. Interview date will be 13th November 2024 via MS Team.

You will have excellent communication skills both oral and written and be able to communicate effectively with the public and work colleagues . You will be IT literate with knowledge of Microsoft Office applications. The ability to organise and plan your workload is essential. Willingness to complete any training to fulfill the role is essential. We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.