Total 51 Manager level Customer Service job vacancies in Bukit Damansara

WE ARE HIRING FOR MANAGER TO OVERSEE THE BEAUTY CENTRE!

A beauty centre manager is responsible for the day-to-day operations of a beauty centre, including:

• Staff management: Recruiting, training, and supervising beauty therapists, aestheticians, and support staff
• Scheduling: Organizing employee shifts, considering peak times and seasonality
• Inventory: Ordering beauty products, replenishing stock, and determining product mix and range
• Quality assurance: Ensuring all beauty treatments meet high-quality standards
• Hygiene: Applying hygiene practices across all beauty stations
• Maintenance: Arranging for regular maintenance services for all equipment
• Customer service: Ensuring customer satisfaction and providing high-quality customer service
• Financial: Receiving payments from clients, tracking all transactions, and keeping updated records of costs and revenues
• Promotion: Promoting services, products, and discounts on social media
• Compliance: Ensuring compliance with all applicable local codes and federal or industry regulations

Requirements and skills

• Proven working experience as a beauty centre manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills

Job description:

• Maintain a metrics-driven and solution-oriented approach to deliver a world-class service experience.
• Co-develop and co-execute strategic initiatives.
• Lead, mentor, and coach team members to achieve their full potential.
• Handle the recruitment, onboarding, and training of new team members.
• Foster cross-team communication between Support, Product/Engineering, Marketing and Sales.
• Promote team collaboration with other Support managers and teams.
• Partner closely with Account Management Teams to ensure a seamless customer experience.
• Facilitate the implementation of new processes to enhance customer support.
• Address critical customer escalations and manage stakeholder expectations, providing senior management with resolution plans.
• Collect and analyze support metrics to drive continuous improvements.
• Ensure proactive and high-quality ticket and incident management.
• Responsible for weekly reporting, including team metrics, customer trends, issues, and requests.
• Contact customers proactively to ensure the highest level of service satisfaction and develop and implement a corrective action plan, to avoid potential churn
• Aptitude to learn and grow.
• Manage and maintain back office infrastructure with vendor support.
• Manage and support various productivity initiatives.
• Other ad-hoc responsibilities.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Analytics, or a related field.
• 3-5 years of relevant experience in cybersecurity/technology preferred.
• Familiarity with DDos, WAF, CDN, Cyber Threat Intelligence, and Bespoke Monitoring is an advantage.
• Training will be provided for candidates with limited prior experience.

Are you an organised, proactive individual with a passion for education and making a difference? Our Centre Manager / Centre Administrator role could be the perfect fit for you. While experience in the tuition or education industry is a bonus, we believe a willingness to learn, take initiative, and grow with us is what truly matters.

What We Are Looking For in Our Ideal Candidate

• Eager to Learn: You have the ability to take instructions, ask questions, and apply new knowledge.
• Warm Personality: You can communicate effectively with parents and students, offering a helpful, friendly presence.
• Responsible and Accountable: You take ownership of your tasks and ensure they are completed with care.
• Proactive: You don’t wait for things to happen—you make them happen.
• Experience: No experience in the education industry? No problem! As long as you’re willing to learn, we’re here to guide you.

What Kind of Workplace Do We Have?

We’re a small, close-knit company where everyone looks out for each other. Forget office politics—there’s no room for that here. Instead, you’ll find a supportive team that values collaboration and mutual respect. Over time, you’ll have the opportunity to build your skillset and competencies across various areas.

Key Responsibilities

Administration:

• Manage contracts and HR policies, including NDAs and leave.
• Oversee operational tasks like cleanliness, printing, and managing attendance systems.
• Handle registration forms, student records, and issuance of materials.

Student & Parent Liaison:

• Assist with onboarding and orientation for new students.
• Respond to inquiries from parents and students.
• Manage communication channels, such as WhatsApp groups and event calendars.

Program Management:

• Understand and manage a range of programs (tuition programmes).
• Plan schedules and update the Learning Management System (LMS).
• Assist with recorded lessons and term planning.

Sales & Lead Management:

• Follow up on new leads and inquiries.
• Provide detailed program information and upsell services tactfully.

Finance:

• Handle invoicing, bookkeeping, payroll, and CPF submissions.
• Process payments and reconcile accounts.

Maintenance:

• Ensure facilities are clean and well-stocked.
• Manage supplies and coordinate facility upkeep.

Advanced Communications:

• Navigate sensitive situations with parents or students.
• Manage financial assistance cases and follow up on overdue payments.

Training Provided

We don’t expect you to know everything from Day 1! You’ll receive comprehensive training in:

• Company systems and processes.
• Student and parent communication.
• Program details and operational routines.

Working Hours & Location

• Hours: Tuesdays–Fridays: 1:30 PM – 8:30 PM
  Saturdays: 9:00 AM – 5:00 PM
  
• Location: Centres located across various regions (specific locations shared during orientation).
  

Why Join Us?

At our centre, you’re not just a cog in the machine. You’ll be part of a supportive team that values growth, collaboration, and putting students first. Whether you’re looking to gain experience, develop new skills, or contribute to shaping young minds, this role offers a unique opportunity to make a meaningful impact.

If this sounds like the workplace and role for you, we’d love to hear from you!

Become an integral part of our team at Connexions Integrated Learning Centre and contribute positively to the lives of young adults with autism!

We are seeking a passionate and dedicated Deputy Centre Head to help create a supportive and nurturing environment for our learners. In this role, you’ll have the chance to make a profound impact on their development and well-being while enjoying a rewarding journey through the following responsibilities:

Job Overview
The Deputy Centre Head will play a key role in managing the centre's daily operations. This includes leading staff, ensuring top-quality service delivery, and fostering a safe, inclusive environment for both learners and team members. Strong leadership, excellent organizational skills, and a genuine commitment to working with individuals with special needs are essential for success in this role.

Please note that responsibilities may extend beyond those listed here. Any adjustments to the job description will be communicated to you in advance to accommodate the evolving needs of the organization.

Centre Management

• Oversee the daily operations of the centre to ensure smooth and efficient workflow.
• Develop and implement operational policies and procedures to improve service delivery.
• Ensure compliance with all relevant regulations and standards, including health and safety requirements.
• Oversee the well-being and safety of all learners and staff.
• Address any concerns or complaints promptly and professionally.

Administration

• Handle enquiries, centre visits, and registrations.
• Monitor and manage the centre’s budget to ensure cost-effectiveness while maintaining high standards of service.

Staff Management

• Guide, mentor, and oversee staff to ensure staff remain motivated and effectively complete their assigned tasks.
• Manage staff schedules and ensure sufficient coverage at all times.

Programme Planning & Implementation

• Work with the team to design, implement, and evaluate programs tailored to learners' needs, while ensuring that daily activities are effectively carried out.
• Work with external partners and stakeholders to enhance programmes offerings.
• Continuously assess and improve the quality of services provided.

Community Engagement:

• Foster positive relationships with the local community, stakeholders, and partners.
• Promote the centre’s services and activities through outreach and networking efforts.
• Represent the centre at community events and meetings.

Skills Requirements:

• Dedicated to the education and support of youth/adults with autism
• Demonstrates compassion and patience
• Strong team player
• Computer literacy skills in MS Office (Words, Excel, PowerPoint).
• Good interpersonal and communication skills.

Qualification / Experience

• Minimum Diploma from a recognised educational institution.
• Experience in Special Education, Nursing, Counselling, Care Services and working with youth/adults with autism through Community Service is an advantage
• At least 3 years of experience in a managerial / mentoring role within a similar setting.

Working Location: 1 Holland Village Shopping Mall

Job Title: Service Manager (Wholesale for machinery & equipment) ID9039
Location: Ubi
Working Hours:Monday to Friday: 8.30am to 5.30pm
Gross Salary: $4500 to $5500 (with car allowance & Annual Target sales incentive)
Basic Salary: $4000 to $4500 (exclusive of Annual Target sales incentive – 1 to 4 months)
Benefit:
*14 days AL with performance bonus provided
*Office Season Parking is Provided, car allowance and petrol card will be provided
*Transport or vehicle is not necessary, will reimburse if required.

Job Description:
•Lead a team of 10+ technician team
•Management of the Service Department to include the responsibility for the growth of the business and improvement of profitability. This includes, taking service calls, resource scheduling, ensuring correct staffing levels are maintained, generating sales revenue, ensuring margins are suitable, stock and equipment controls, coordination with production staff.
•Assist the General Manager in the development of the Preventative Maintenance business, a specific growth target area of the business.
•Responsibility for the providing of informed and accurate technical advice to potential customers regarding servicing of the Company’s products.
•Assist in the detailing of production paperwork for the correct manufacture of the Company’s Door products as required by the client.
•Effectively negotiate and resolve any disputes in relation to customers, suppliers, or other interested parties that may arise in the normal course of doing business
•Advise the Directors of any matter or incident (including but not limited to product liability), public liability, workers compensation, motor vehicle accident, industrial dispute, criminal or civil action alike) that may involve the company or its insurers incurring some form of liability or may reasonably be of interest to the Directors of the Company.

Requirement:
•Min diploma in Electrical or Mechanical with related technical background that at least 3-5 years experience

What the role is

We are looking for an enthusiastic and self-motivated individual to join the Centre for Wildlife Rehabilitation team under the Wildlife Management Division. With a focus on wildlife management and rehabilitation, the job will range from caring and treatment of wildlife, wildlife management operations and responding to ad-hoc emergency cases.

What you will be working on

• Carry out veterinary examination, triage, surgical procedures, restraint, medication and health records of animals.
• Carry out pre-, peri- and post-operative care of patients including upkeep of clinic, surgical preparation, anaesthesia monitoring, movement of animals and recovery.
• Supervise the daily care and well-being of animals, including feeding, husbandry of animals.
• Assist with centre operations, including maintaining veterinary and clinical records, management of data and inventory, procurement of centre and clinic supplies, using computer systems where necessary.
• Review and implement operational processes related to animal health and welfare, centre management and biosecurity, data and inventory management.
• Assist with training of staff on animal care.

What we are looking for

• Veterinary degree from veterinary schools fully accredited by the American Veterinary Medical Association, the Royal College of Veterinary Surgeons or the Australasian Veterinary Boards Council, or Veterinary degree from other universities
• At least 1 year of relevant experience working in a veterinary clinic or research institute or other wildlife related facilities is preferred
• Relevant experience in wildlife veterinary care in Singapore or overseas will be advantageous
• Competent in handling, treatment and care of wildlife, including but not limited to small mammals, birds and reptiles.
• Independent and able to work effectively with others in a team environment
• Willing to work after office hours, on weekends and during public holidays when required
• Possess good writing, interpersonal and communication skills
• An organised, creative and resourceful team player who is able to work independently

Office Location

Animal And Plant Health Centre

6 Perahu Road, Singapore 718827

Only shortlisted candidates will be notified.

The Head Library position is responsible for leading and managing the RELC Library. This role involves overseeing library operations, collection development, information services, and digital initiatives. The ideal candidate will be a strategic thinker with a passion for library and a strong commitment to supporting the academic and research needs of our diverse community.

Key Responsibilities:

Strategic Leadership

• Develops and implements the library's strategic plan, aligning it with SEAMEO RELC's goals and objectives.
• Provides leadership and guidance to the library staff, fostering a positive and collaborative work environment.
• Establishes and maintains effective communication channels with teaching division and other stakeholders.

Collection Development

• Oversees the acquisition, organization, and maintenance of the library's collection, including print, electronic, and digital resources.
• Ensures the collection is relevant, up-to-date, and meets the needs of the diverse user community.
• Develops collection policies and procedures to guide acquisitions and weeding decisions.

Digital Initiatives

• Stays updated on emerging technologies and trends in library and information science.
• Lead the development and implementation of digital library initiatives, including e-resources, digital archives, and online databases.

Budget Management

• Oversee the library's budget and allocate resources effectively.
• Prepare monthly reports (FND), monthly statistics and ad hoc library activities reports for management reporting.

User Services

• Conduct library orientations for visiting academics, research fellows, postgraduate students and course members.
• Educate users in using library facilities, including online library catalogue, internet and other media resources.

Collaboration

• Collaborate with teaching division, researchers, and other stakeholders to support their information needs.

Requirements:

• Postgraduate degree in Library and Information Science or a related field.
• Proven experience in library management, preferably in local public or IHL libraries.
• Strong knowledge of library automation systems or digital technologies such as RFID.
• Excellent communication and interpersonal skills.
• Familiarity with Southeast Asian languages and cultures is an advantage.

Please indicate your reason of leaving your current/previous organisation, notice period, last drawn and expected salary in your resume.

About Us:

Founded in 2017, Achievers Dream Learning Centre is a renowned Science and Chemistry Specialist Tuition Centre dedicated to helping students excel academically. Our NEA-approved Chemistry Laboratory, coupled with innovative teaching methods, has revolutionized the educational experience, fostering academic success for many students.

Job Opportunity:

We are excited to invite applications for the role of Admin Manager. This leadership position is essential for managing administrative operations, leading staff, and implementing strategic initiatives to enhance enrolment processes and overall Centre performance.

Key Responsibilities:

• Front Desk Operations: Lead the front desk team to ensure a professional and welcoming environment for all visitors. Oversee tasks including student registration, managing walk-ins, and addressing parent inquiries.
• Sales and Enrolment Management: Develop and execute strategies to attract and enrol new students. Engage with prospective families through various channels (phone, email, events) and provide detailed information on our programs. Manage the enrolment process, from registration to payment and scheduling.
• Centre Management: Oversee the Centre's daily operations, including staff scheduling, cleanliness, orderliness, and supply management. Implement and monitor operational policies and procedures.
• Team Leadership and Development: Manage and support administrative and front desk staff. Conduct probationary and performance reviews, provide feedback, and offer opportunities for professional growth. Train new staff on Centre procedures, systems, and best practices. Foster a positive work environment by encouraging and motivating staff.
• Customer Relationship Management: Build and maintain strong relationships with parents and guardians. Address their inquiries and concerns promptly and professionally, serving as the primary contact throughout their child's enrolment.
• Administrative Support: Oversee class scheduling, student record management, and report preparation. Coordinate with teaching staff to ensure smooth class operations and effective parent communication regarding student progress.
• Financial Oversight: Manage financial aspects related to enrolment and operations, including monitoring and reconciling payments, processing refunds, and overseeing budgetary considerations.
• Reporting and Analysis: Provide regular updates to the Centre Manager on operational issues, performance metrics, and staff performance. Analyze data to identify trends and opportunities for improvement.
• Collaboration: Work closely with the Teaching & Curriculum Team to ensure high-quality education and support. Promote teamwork and effective communication within the Centre.

Our Team Culture Code:

At Achievers Dream Learning Centre, we pride ourselves on a vibrant and dynamic workforce. Our team is a dynamic mix of individuals from various backgrounds and corners of the globe. We are committed to fostering a culture of support, trust, and inclusivity, regardless of where our team members are in their life journey. We believe that life is not just about work—while we solve problems together, we also celebrate personal and professional milestones and enjoy having fun as a team.

One of our favourite team traditions is sharing a meal together, complete with a cup of bubble tea in hand. It’s our way of coming together, enjoying good food, and making the most of our day. After all, with food in our bellies and a smile on our faces, we're ready to tackle any challenge and conquer the day!

We abhor office politics and drama, and we do not tolerate disrespectful behaviour towards anyone. We are committed to maintaining a safe and respectful work environment for our staff. This includes protecting our team from any verbal abuse or inappropriate behaviour from parents.

We find delight in team members who bring a collaborative spirit, a problem-solving mindset, and a passion for learning. A pleasant demeanour and an open attitude to learning are essential for building strong, long-term working relationships.

Requirements:

• Diploma or Bachelor’s degree in Business Administration, Education, or a related field.
• Proven experience in administrative and managerial roles, preferably in the education sector.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks effectively.
• Excellent leadership, communication, and interpersonal skills with a customer-focused approach.
• Proficiency in MS Office and enrolment management software.
• Ability to work independently and collaboratively in a fast-paced environment.

Work Locations and Timings:

• Travel between our locations (Bukit Timah, Lorong Chuan, Kembangan) as per the roster schedule.
• Commitment to a work schedule of 3 weekdays and 2 weekends.

Why Join Us?

Be part of a dedicated team that values both professional excellence and personal well-being. If you are enthusiastic about making a meaningful impact and align with our team culture, we invite you to apply for the Admin Manager position today!

To Apply:

Please submit your updated resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

We look forward to welcoming you to our team!

Join a dynamic professional dry-cleaning & laundry company!

If you are passionate about meeting people, enthusiastic with a pleasing personality, we want YOU!

Your key responsibilities include:

• Managing and engaging our clients.
• Building up our customer base.
• Assist with taking orders/bookings for our services.
• Handling sales enquiries over the phone or via email.
• Handle, process and manage quotations and invoicing.
• Handle customer enquiries and complaints.
• Manage the customer service team.
• Actively support operations in meeting client needs and requests.
• Provide excellent customer service to meet the needs of the clients.
• Work closely with operations team to ensure smooth running of the business.

Requirements:

• Only Singaporeans/PR need apply
• Good command of English, Mandarin speaking is a bonus (as need to speak with Mandarin client speaking)
• Good communication skills
• Good leadership skills
• Pleasant, enthusiastic and engaging
• Polite and patient
• PC literate, comfortable with MS Office
• Good with the various social media platforms

Job benefits:

• Attractive salary package
• Sales incentives
• Medical & insurance benefits
• Annual & medical leaves
• Career growth development

Working hours:

• 5 days + alternate Saturdays
• Off on Sundays and Public Holidays

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

We are looking for a Front Office Service Leader to join our team

As a Front Office Service Leader, we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Must be detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude
• Has no fear of challenges

If you are the right person, what are you waiting for? Click the APPLY button now!Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are looking for a Front Office Executive to join our team.

As a Front Office Executive, we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Must be detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude
• Has no fear of challenges

If you are the right person, what are you waiting for? Click the APPLY button now!

Are you someone who thrives at the crossroads of education, operations, and sales? As the Centre Manager at our leading tuition centre, you’ll take on a dynamic role where you’ll be instrumental in shaping the growth of the centre and ensuring a seamless learning environment for both students and staff. This is more than just a management position—it’s a chance to be part of a community that is passionate about education and student success.

What You’ll Do

• Drive Enrolment Growth: You’ll play a key role in growing our student base by managing inquiries, engaging with prospective parents and students, and showcasing the value of our programmes. You’ll focus on creating meaningful connections that convert into enrolments, helping more students get the support they need.
• Oversee Operations & Efficiency: Manage the day-to-day functions of the centre, ensuring everything from class schedules to resource allocation runs like clockwork. You’ll ensure that both tutors and students have what they need for a productive learning experience.
• Lead a Talented Team: You’ll motivate and guide a team of passionate tutors and support staff, fostering collaboration and communication to ensure the highest quality of education and service. You’ll be the bridge that connects all parts of the centre together.
• Shape the Student Journey: You’ll oversee the onboarding of new students, making sure they feel welcomed and prepared from their very first class. Your attention to their experience will help build long-term relationships and success stories.
• Build Client Relationships: Serve as the primary point of contact for parents and students, addressing concerns and maintaining strong, positive relationships. Your focus on satisfaction will help create a supportive and loyal community.
• Maintain High Standards: Ensure the centre operates smoothly within set policies and regulatory standards, constantly seeking ways to improve processes and efficiency. You’ll also report key metrics to senior management to showcase the centre’s progress.

What We Offer:

• Career Growth Opportunities: As the centre grows, so will your role. We’re invested in your professional development and leadership potential.
• Meaningful Impact: Your work will directly contribute to student success, shaping their academic journey and making a real difference in their lives.
• Skill Development: Gain valuable skills in leadership, sales, and education management—setting you up for long-term success in your career.

Who You Will Be Reporting To and What You Can Learn:

As the Centre Manager, you’ll report directly to the Managing Director / Founder, a highly experienced leader in the education industry. Under their guidance, our tuition centres have become renowned for providing outstanding academic results and a nurturing environment for both students and staff.

What You Can Learn:

• Education Management Excellence: You’ll have the opportunity to learn the ins and outs of running a successful tuition centre, from enrolment strategies to operational efficiency, all while maintaining the highest educational standards.
• Leadership Development: Gain firsthand experience in leading and inspiring a team, fostering a culture of growth and collaboration, and ensuring everyone works toward common goals.
• Client Engagement & Sales Mastery: You’ll learn how to engage with parents and students effectively, transforming inquiries into enrolments, and building lasting relationships that contribute to the centre’s success.
• Operational Strategy: Develop your skills in creating smooth operational processes that scale as the centre grows. You’ll learn how to streamline daily tasks and improve overall efficiency while maintaining a student-focused environment.
• Strategic Growth Planning: Learn how to think strategically about business growth and sustainability, gaining insights into market competition and long-term planning in the education sector.

By working directly with the Managing Director / Founder, you’ll have the unique opportunity to grow your leadership skills, gain deep insights into the education industry, and make a real impact on the lives of students.

Who We’re Looking For:

We’re searching for someone who is passionate about education and has a proven ability to lead teams, engage parents and students, and drive growth. If you’re organised, people-oriented, and excited to take on the challenge of growing a thriving tuition centre, we’d love to hear from you.

Let’s build the future of education together!

Are you looking to kick-start your career in a role that combines administration, operations, and client engagement within a thriving educational environment? As the Centre Administrator at our tuition centre, you’ll play a vital role in ensuring smooth day-to-day operations while supporting students, staff, and parents. This is a fantastic opportunity to develop your skills and grow within the education sector.

What You’ll Do:

• Manage Administrative Operations: Oversee the daily administrative functions of the centre, including handling inquiries, managing student registrations, and scheduling classes. You’ll ensure all administrative processes are efficient and well-organised.
• Support Students and Tutors: Be the go-to person for students and tutors alike, assisting with materials distribution, class schedules, and addressing any operational concerns that may arise. You’ll play a key part in making sure everyone has what they need for a productive learning environment.
• Engage with Parents and Students: Assist in maintaining positive relationships with parents and students by responding to inquiries and resolving any concerns. You’ll ensure they have a smooth experience from enrolment to their daily interactions with the centre.
• Oversee Class Scheduling: Coordinate with tutors to ensure that all classes are scheduled and run smoothly. You’ll manage timetables and ensure the best use of the centre’s resources.
• Assist in Operational Excellence: Help to maintain high standards of efficiency and organisation in the centre’s operations, supporting the leadership team in making continuous improvements.

What We Offer:

• Career Development: This role provides a great foundation for anyone looking to build a career in administration or education management. You’ll be supported with opportunities to grow and take on more responsibilities.
• Meaningful Work: Contribute to the success of students by ensuring the centre runs smoothly and efficiently. Your organisational skills will directly impact the quality of the learning experience.
• Collaborative Environment: Work in a supportive and dynamic team that values your contributions and fosters growth. You’ll be part of a community passionate about education.
• Skill Development: Learn valuable skills in administration, client engagement, and operations management that will set the stage for long-term career success.

Who You’ll Be Reporting To and What You Can Learn:

You’ll report directly to the Managing Director / Founder, who has extensive experience in education management and leadership. Through this role, you’ll have the chance to learn from their expertise in:

• Operational Efficiency: Learn how to streamline processes and create efficient administrative systems to support a growing tuition centre.
• Client Relationship Management: Gain valuable insights into managing relationships with parents and students, ensuring satisfaction and addressing concerns promptly.
• Leadership & Growth: Develop your leadership potential by working closely with an experienced leader who values professional development and personal growth.

This role is perfect for someone who is organised, eager to learn, and looking to contribute to the success of a well-established tuition centre. If you’re passionate about education and ready to take the next step in your career, we’d love to hear from you!

Job Summary:

The Assistant Manager of IT Support / Senior IT Executive will support the IT team in overseeing the day-to-day operations of the hotel group’s IT systems. This role will be responsible for maintaining and optimizing IT infrastructure, providing technical support, and assisting in the implementation of IT projects across the group’s properties. The position requires hands-on experience in managing IT systems, troubleshooting, and ensuring that technology supports both operational efficiency and guest satisfaction.

Key Responsibilities:

1. IT Operations and Support:

• Assist in the management of daily IT operations, including monitoring systems, networks, servers, and storage across hotel properties.
• Provide technical support to hotel staff and corporate employees, ensuring timely resolution of IT-related issues.
• Maintain and update IT systems to ensure their optimal performance and security.

2. IT Project Support:

• Assist in the execution of IT projects, including upgrades to systems like Property Management Systems (PMS), Point of Sale (POS), and guest-facing technologies.
• Collaborate with the IT Manager and other stakeholders to ensure IT projects are completed on time and within scope.

3. Cybersecurity and Compliance:

• Support the implementation of cybersecurity measures to protect the company’s IT environment from internal and external threats.
• Assist in performing security audits and vulnerability assessments to ensure compliance with corporate policies and relevant regulations (e.g., GDPR, PCI DSS).

4. Infrastructure Maintenance:

• Assist in the configuration, maintenance, and monitoring of IT infrastructure, including servers, networks, and cloud solutions.
• Ensure the integrity, security, and availability of IT systems through regular backups, patch management, and system monitoring.

5. Technical Support and Troubleshooting:

• Provide first-level support for technical issues encountered by hotel properties, ensuring efficient troubleshooting and escalation when necessary.
• Work closely with hotel IT teams and third-party vendors to resolve system and hardware issues.

6. Vendor Management:

• Assist in managing relationships with IT vendors, service providers, and contractors to ensure effective delivery of IT services and solutions.
• Assist in evaluating new technology solutions and recommend improvements to current systems where needed.

7. Reporting and Documentation:

• Maintain accurate documentation of IT systems, configurations, processes, and troubleshooting guides.
• Prepare and submit regular reports on system performance, incidents, and project progress.

Qualifications:

• Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: 3-5 years of experience in IT management or systems administration, preferably in the hospitality industry.
• Technical Expertise: Strong knowledge of IT infrastructure (e.g., networks, servers, storage) and experience with hotel-specific systems like PMS and POS.
• Problem-solving Skills:Ability to diagnose and troubleshoot technical issues efficiently.
• Communication Skills: Strong interpersonal and communication skills for collaborating with internal teams and external vendors.

Preferred Skills:

• Experience with hospitality systems and applications (e.g., PMS, POS, guest experience technologies).
• Familiarity with cloud computing, cybersecurity best practices, and IT compliance standards.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are a plus.

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

As a F&B Service Leader, we rely on you to

• Interact and engage with restaurant guests and maintains high quality service standards
• Handle guest complaints effectively and professionally
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Motivate team members and maintain a high level of team spirit

We are looking for someone who:

• Has a passion for Food & Beverage
• Loves interacting with guests
• Believes in teamwork
• A self-starter and a team player
• Enjoys being challenged

If you are the right person, what are you waiting for? Click the apply button now!

We are seeking an Assistant IT Support Manager who has experience working with both Windows and Linux operating systems, as well as hands-on experience with computer hardware repair. In this role, you will be responsible for providing technical support to our staff, troubleshooting and resolving hardware and software issues, and maintaining the company's IT infrastructure.

Responsibilities:

• Provide technical support to staff, responding to user inquiries and resolving technical issues in a timely manner.
• Troubleshoot and resolve hardware and software problems, including diagnosing and repairing computer hardware issues.
• Install and configure software and hardware, including operating systems, applications, and peripherals.
• Maintain the company's IT infrastructure, including servers, network devices, and other equipment.
• Assist in the development and implementation of IT policies and procedures.
• Manage user accounts, permissions, and access rights.
• Participate in the maintenance and management of the company's backup and disaster recovery systems.
• Document and update IT procedures and policies.
• Stay up-to-date with emerging trends and technologies in IT.

Requirements:

• High school diploma or equivalent.
• At least one year of experience in a technical support role.
• Strong knowledge of both Windows and Linux operating systems.
• Hands-on experience with computer hardware repair.
• Preferably bilingual with excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Knowledge of networking concepts and protocols is a plus.
• Relevant IT certifications are a plus.