Total 3 Junior Executive level Customer Service job vacancies in Cheras

Responsibilities:

• To Promote Company range of product and Conduct presentations relating to the company’s products
• Report on market conditions and prepare reports as required by the company
• Attend to customers’ request promptly and Prepare the necessary quotations
• Make sure compliance of ISO documentation system
• Any other work as instructed by the company from time to time

Requirements:

• Diploma in Marketing
• Minimum 3 years experience
• Self starter, result oriented, willing to meet people
• Able to traveling Outstation
• Attractive salary commission & allowance

Perks & Benefits

• Medical
• EPF
• Sosco

Main purpose of the job:

Authorize transactions, verify in real time to prevent fraud, and ensure accurate reporting while minimizing credit losses. 

Job Description:

• To deliver authorisation scope of duties inclusinve but not limited to on-us/not on-us authorisation request, authorisation cancellation and reversal, credit card easy payment, balance transfer , ATM/CDM terminal monitoring, points redemption and others thru various channel
• Proactively review and monitor online fraud alert system and in order to mitigate fraud loss. 
• To provide sound judgement when perform bypass to overwrite system response. 
• To attend and promptly perform the customer and transanction verification triggered from Fraud Alert - System or referral received from business networks, card issuers/ acquirers and payment providers. 
• Provide an exceptional high level of customer care when handling personal, telephone and written enquiries from internal and external customers or business counterparts. 
• To source a daily data compilation for management monthly report preparation
• Attend to cuctomer and merchant's enquiries on products/facilities. 
• To vigilantly perform card block for lost & stolen reporting or hold for security purposes whenever required inclusive block release and card replacement whenever applicable. 
• To perform force authorisation within exceptional authorisation requests
• To source data compilation for MIS and ensure the daily reports requirements are properly executed. 

Job Requirements:

• Bachelor’s degree in finance, business administration, or a related field.
• 1-3 years of experience in card operations, transaction processing, or a related role in the financial services industry. Fresh graduate are welcome to apply. 
• Strong knowledge of card and authorization systems.
• Familiarity with fraud detection tools and techniques.
• Excellent analytical and problem-solving skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) and experience with transaction management software.
• Good communication skills and the ability to work under pressure in a fast-paced environment.
• Able to work on rotational shift 24/7. 

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Description:

• Deliver high-quality contact verification and update system accurately upon telephone interview with applicant.
• Deliver high-quality assessment skill to detect fraud document and information given.
• Deliver high quality account approved with low delinquent rate.
• To equip with credit policies, standards and guideline for credit judgment.
• To comply with company’s guidelines and procedures for all product credit schemes.
• To ensure confidentiality, integrity, availability of all AEON’s information assets are protected.
• To work closely the team members to complete tasks within stipulated time.
• To perform and meet assigned Key Performance Index.

Job Requirements:

• Diploma or Degree in Finance/Accountancy/Banking/Business or equivalent.
• Fresh graduates are encouraged to apply for this job.
• Minimum 1 year in Credit Assessment and/or credit evaluation experiences is advantage.
• Team player with ability to work well under pressure and to adapt in a fast paced working environment.
• Strong in analytical/leadership skill and good interpersonal.
• Good knowledge of Microsoft Word, Excel, Power Point etc

Perks & Benefits

• Nearby public transport
• Casual dress code