Total 101 Junior Executive level Customer Service job vacancies in Central Ohio Hospice

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

• Schedules patient appointments
• Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and provides the necessary recommendations to ensure compliance or corrective actions and the appropriate level of access;
• Maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge;
• Communicates with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of appointments;
• Manage a tracking system for follow up care such as Return to Clinic Orders, Recall, consults, tests, etc.);
• Other assignments at this level include, but are not limited to, participating in team huddles and team meetings to manage and plan patient care;
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
• May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues;
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions;
• Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested;
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor;
• Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record;
• Maintaining the confidentiality of information obtained to carry out required duties;
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information;
• Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major Duties:

• Monitors and creates work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
• Assures coverage of all areas of responsibility and conducts ongoing reviews to ensure quality of work.
• Certifies accurate and timely scheduling of appointments.
• Distributes and balances workload and creates and maintains employee work schedules.
• Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Supports patient safety standards using the correct Veterans Affairs identification of all patients.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Ensures all necessary health/administrative information is integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning.
• Participates in the daily teamlet huddles and weekly team meetings.
• Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic.
• Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
• Ensures the clinic setup is closely monitored to effectively support the needs of the clinic and providing the necessary recommendations to ensure compliance or corrective actions and the appropriate level of access.
• Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). Works with the team to reinforce the plan of care and self-help solutions and enters appropriate information into the electronic record.
• Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community)and bringing to the attention of the provider.
• Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.
• Performs other duties as assigned

• Track the status of Farm Bill contracts through reports and communications with staff.
• Prepare reports describing problems that are recurring or causing significant delays or costs, the corrective actions needed or taken, and the need for additional time or resources.
• Draft and finalize contract administration letters and documents related to status reviews, contract implementation, contract modifications, and potential cancellations or terminations.
• Assist with outreach events to promote NRCS programs.

Assignments at this level include, but are not limited to:

• Assigning and evaluating the work of subordinate staff;
• Resolving complex problems to ensure Veteran services are met;
• Evaluating new products, equipment, and systems in order to make recommendations for improved operations;
• Identifying educational or training needs;
• Making final decisions on selections;
• evaluating performance, and taking disciplinary action when necessary;
• monitoring and assessing performance metrics and data;
• implementing process improvement initiatives within the department to improve Veteran services and staff performance.

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NURSING ASSISTANT: The Nursing Assistant serves as a member of the nursing team on a day shift tour. He/she gives direct patient care to patients who may require medical and/or psychiatric nursing care under the indirect supervision of the registered nurse. The Nursing Assistant responsibilities include but, are not limited to:

• Knowledge about the patients' plan of care and follows them.
• Understanding call light system, using Vocera, phones and call lights.
• Receives and utilizes the Nursing Assistant Patient Care Assignment.
• Uses written documentation worksheets to record observations and finding, chart appropriate values into Electronic Health Record, as well as to report to the RN.
• Starts assignments promptly and works steadily in an organized manner.
• Performs or assists in patient to complete these activities of daily living: Bathing, shaving, daily oral hygiene, and denture care, feeding, skin care - including care of hands and feet, toileting, assisting with dressing, positioning and transferring.
• Makes rounds at the beginning and end of shift.
• Completes bedside report at the beginning and end of every shift.
• Obtain vital signs: Temperature, Pulse, Respiration, Blood Pressure and Pain level.
• Obtain weights by using appropriate equipment.
• Check patients at a minimum every two hours or more frequently as appropriate.
• Verbally reports observations and findings to the registered nurse.
• May be expected to supplement Medical Center Entry Screeners for COVID-19.

The Program Support Assistant duties include, but are not limited to:

• Independently manage the daily workload of the Beneficiary Travel Program.
• Provides travel reimbursement and/or transportation at Government expense to beneficiaries and their attendants traveling to and from VA facilities and other places for the purpose of examination, treatment or care.
• Correctly determining eligibility for the program, and processing requests.
• Responsible for determining veteran eligibility status for Beneficiary Travel reimbursement and completing mileage reimbursement claim payments.
• Ensures all beneficiary travel reimbursement claims are entered into the Beneficiary Travel Self Service System (BTSSS).
• Enters travel claims received from veterans and review the accuracy of requests and eligibility determination.
• Responsible for organizing and scanning documents associated with travel reimbursement claims.
• Reviews medical records and submits all documents for payment utilizing appropriate control points for reference.
• Responsible for explaining the regulatory guidelines to beneficiaries submitting any travel reimbursement claims to the VAMC for consideration of payment.
• Communicates with Beneficiary Travel Supervisor/Mobility Manager(s) regarding technical issues related to claims processing.
• Prepares correspondence to Veterans concerning eligibility and counsels' veterans who do not meet criteria for travel reimbursement or any of the Veterans Transportation Program's (VTP) services.
• Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of beneficiary travel reimbursement for approved veterans for the entire medical center operation and other initiatives.
• Act as a liaison for staff members who are seeking guidance on a wide variety of travel-related concerns.
• Establishes and maintains general office files.
• Maintains databases to track records pertaining to any and all of the Veteran Transportation Program services in accordance with VTP policies and guidelines.
• Serves as backup to the Veterans Transportation Service (VTS) coordinator in accordance with the VTS program.
• Coordinates transportation arrangements as requested, verifies purpose of travel, makes determinations on special requests and modes of transportation and contacts clinical staff for additional information, if necessary.
• Works closely with administrative and clinical personnel across the medical center as professionals and team members.
• Responds to client requests and seeks resolution of complaints and will forward unresolved complaints to supervisor, when appropriate.

This position is responsible for the overall administrative process of the environmental exam program, including elements and provisions from the passage of the PACT ACT of 2022. This includes processing of all environmental examinations including Toxic Exposure Screening navigation, Agent Orange, Prisoner of War, Ionized Radiation, Gulf War, Airborne Hazards, Toxic Embedded Fragment, Camp Lejeune, etc.

The employee is responsible for requesting related documentation from veterans in sufficient time for the professional staff to review scheduled appointment, ensuring that examinations are accurate and timely. The employee is responsible for the effective management and coordination of the CERNER EHRM/VISTA/CPRS applications as they relate to the Agent Orange, Prisoner of War (POW), and other specialty environmental programs.

A thorough knowledge of the scheduling and registration software packages is essential for the successful performance of assigned duties. The employee orients and advises the professional staff of the administrative process regarding VA regulations, public law, policies, guidelines, and procedures related to the environmental examination program. The employee has access and knowledge to highly sensitive data, including the veterans' medical information.

Many of the requested examinations are for veterans who are not in the VA Central Ohio Healthcare System EHRM/CPRS/VISTA databases; therefore, the employee is responsible for registration data entry to ensure workload is credited to the Austin Data Processing Center. The employee will need expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

• Reviews, monitors, and maintains assigned registry programs system, independently identifying discrepancies and providing quality assurance of registry worksheets prior to submission to the Environmental Agents Service (EAS) database located at the Austin, Texas Corporate Franchise Data (CFD) Center.
• Coordinates activities such as: Scheduling Environmental Registry, Environmental Exposure and Toxic Exposure Navigator appointments within the mandated time frame and exploring other options if the time requirement cannot be met. Scheduling other environmental examinations (i.e., SHAD, Camp Lejeune, K2, etc.). Collecting both demographic and medical data for medical records and data entry into the Environmental Agents Service database or ensuring proper preregistration for the Airborne Hazards registry prior to scheduling.
• Monitors timeframe compliance, ensuring follow-up letters are mailed within 2 weeks of the initial registry examination, prompt data entry into the EAS database, proper consult resolution and scheduling, etc. Assisting in composing and mailing follow-up letters to veterans regarding their medical evaluations within the required time frame.
• Checks consults on a weekly basis to ensure timely resolution (includes updating consults by making status changes, discontinuing, etc.). Disseminating information each veteran should be fully advised of their environmental registry examination program and advised to enroll in the VA health care system on the initial visit; related information regarding registry exams, enrollment, and benefits should also be provided.
• Reviews records for accuracy and completion to include ensuring worksheets and questionnaires are completed prior to examination.
• Completes ongoing training and education courses through TMS and keeping up to date on various topics as they relate to environmental hazards through publications from the Office of Health Outcomes Military Exposures (HOME).
• Shares knowledge of the six VA Environmental Exam Registries, health conditions identified as presumptive conditions, the definitions of each exposure type, locations of exposures, history of the registries, historical theaters of US combat, basic PACT ACT of 2022 elements and provisions, VA claims filing process, PACT team administrative processes, and specialty care administrative processes.
• Practices technical rules for VA eligibility and apply them while meeting objectives of Health Outcomes Military Exposures (HOME).
• Gathers basic data through questionnaires, worksheets, interviews, and surveys to use in research and to enter into EAS or VIRP registries; uses data from the registries in order to review eligibility of VA healthcare and to successfully manage clinic scheduling and patient flow. Additionally, draws data from the registries, analyze the data, and presents data to the supervisor, VISN Lead Coordinator, or higher authority based on the project worked.

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Job Summary:

We are currently seeking a Customer Service Specialist / Clinic Assistant to join our team. In this position, you will provide exceptional customer service and coorinataing with our clinic partners. You will be responsible for managing customer inquiries, resolving issues, and ensuring a seamless client experience in a friendly and professional manner.

• Follow up with post sales customers to ensure satisfaction and address questions promptly. Build positive relationships through clear communication.
• Follow up with customers regularly to maintain satisfaction and cater to additional needs. Customize interactions for a personalized customer experience.
• Coordinate appointments with partner dentists for quick responses and solutions. Arrange appointments to suit customer preferences.
• Manage a booking system for appointments, ensuring smooth communication between customers and dentists.
• Support the coordination of production schedules and shipping logistics to guarantee timely delivery of products.
• Collaborate with shipping partners for pickups, delivery, and issue resolution. Keep customers updated on shipping progress.
• Maintain an organized record system for easy access and accuracy. Follow standardized procedures and ensure data protection compliance.
• Help onboard new team members and provide support and guidance as needed.

• Proven experience in a customer service role, preferably in the dental or clinic setting environment. 
• Previous working experience as a clinic assistant is ideal.

• Excellent communication and interpersonal skills, with fluency in English, other languages is an added advantage.

• Proficiency in using customer service software, CRM systems, and other relevant tools. 

• Positive attitude, empathy, and a genuine passion for providing exceptional customer service. 
• Ability to start working as soon as possible.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties include, but are not limited to:

• initiating and carrying out a variety of administrative and technical duties in support of community care referral management
• providing administrative coordination of patient care, appointments, and logistical factors associated with direct patient care, inpatient and outpatient, related to the coordination of care between the VAMC and outside facilities, both VA and non-VA
• typing, filing, data entry, scheduling appointments and tests
• ensuring transfer of medical records from and to the VAMC and other facilities
• ordering office supplies and necessary forms
• scheduling patients' appointments and/or consults
• tracking patients' appointment status in the community and maintaining spreadsheets to validate data tracking
• making follow-up (post-care) calls on a daily basis
• completing electronic forms for cost estimate/payment of community medical care by the VA
• verifying and updating demographics and insurance information
• researching and maintaining an updated database of community medical services to assist Veterans with locating medical care in the community
• assisting with processing all emergent and non- emergent consults for medical care in the community
• contributing in team huddles and team meetings to manage and plan patient care
• setting priorities and deadlines
• adjusting the flow and sequencing of the work to meet team and patient needs
• reinforcing the plan of care and self- help solutions and entering appropriate information into the electronic record
• monitoring pre- appointment requirements to assure readiness for patient visit/procedure (e.g. X-ray, lab work)
• participating and providing input in problem-solving on operational issues or procedures in team meetings
• performing administrative follow-up actions; independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
• educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider
• providing information and assistance and acting upon multifaceted administrative matters in the Veterans' and other stakeholders' interest

VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Duties include, but are not limited to:

• Assigning coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work.
• Ensuring accurately and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures.
• Distributing and balancing workload.
• Creating and maintaining employee work schedules.
• Orienting and providing on-the-job training for new and current employees.
• Ensuring all training requirements are met.
• Organizing the work structure of his/her assigned areas.
• Conducting audits of adherence to scheduling processes and acting as liaison between administrative and clinical staff in order to resolve day to day conflicts.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Duties include, but are not limited to:

• Coordinates and works collaboratively with the referral coordination team, facility community care program, the Patient Aligned Care Teams (PACT) and Specialty Care clinicians, and other staff.
• Interprets and verifies provider orders in accordance with VHA national scheduling guidelines to schedule, cancel, re-schedule patient's appointments and/or consults.
• Enters no-show information; monitors the unable to schedule entries, prepares for clinic visits; monitors outpatient appointments for
  areas of responsibility; ensures action required encounters are printed to providers in order to obtain appropriate workload credit; verifying and updating demographics and insurance information.
• Processes all emergency and non-emergency transfers to other VA facilities or private hospitals.
• Performs basic eligibility, co-pays and preauthorization requirements for specific coverage.
• Performs assigned duties in a manner that promotes quality health care, outstanding customer service, and the maintenance of an environment committed to serving the veteran.
• Schedules appointments and manages worklists as outlined in VHA policy
• Collects data and enters accurately in Vista in the appropriate system to assure maximum third-party reimbursement and appropriate priority status.