Total 14 Others level Customer Service job vacancies in Yokohama, Kanagawa

テクノロジーの最新トレンドに興味がありませんか？

世界をリードするハードウェアやソフトウェア、または SaaS ソリューションを提供するチームの一員になるチャンスがあったとしたらどうでしょうか？ 60 以上の言語飛び交う、多様な専門的、文化的背景を持つチームメイトとの職場はいかがでしょう。

私たち”X チーム”のカスタマーサポートコンサルタントとしてTech 業界でのキャリアをスタートさせませんか。最もデジタルでアジャイルなトレーニングを受けて、製品の技術的知識とビジネス知識を習得し、世界中のユーザーにシームレスな体験を提供しましょう

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

Sigma Defense is seeking a Senior Training SME - Strike Group Interoperability Training & Readiness EAST Support to provide on-site support to our customer in Yokosuka, Japan.

The ideal candidate is a highly skilled Training SME with knowledge gained over years of experience at senior levels. They promote greater information sharing for staffs and stakeholders. They provide realistic as well as reliable, consistent support and well-developed recommendations to various audiences in training and real-world events. They will maintain the integrity of the training objectives and maintain a knowledge base that is consistent with the requirements that covers the full spectrum of tasks listed in the contract. SMEs serve as the catalyst for developing and evaluating requirements. They provide the expertise and insight to support programs and leaders at all levels, including very senior levels, civilian and military sectors. They are experienced subject matters experts in their fields of expertise.

This is a contingent position that is pending award of contract. This means that the position is subject to the successful awarding of a contract and will be confirmed once the contract is finalized. The candidate selected for this role will be offered the position on the condition that the contract is awarded to our organization.

Equal Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

• Navy ICO and JICO COI graduate.
• 3 years of experience in the following:
• MTA planning and operations.
• MTN and system support.
• COP/CTP interoperability and integration.
• TTP process and development, DEP, and Joint DEP (JDEP).
• JICO joint theater operations, SG or training staff operations.
• TDL system configuration and operation, GCCS-M operation, TDL architecture planning, TDL system integration and interoperability, TDL monitoring, ICO, common data link management system utilization.
• Minimum of 8 years of experience in the following:

• Subject matter expert for respective task requirements (e.g. Academics, Warfare Area(s), Program or Policy support).
• Training manager.
• Conducting fleet/ joint training assessments to identify gaps, training needs and solutions.
• Delivering training in person and/or online.
• Developing and modifying training event/exercise scenarios.
• Developing training curriculums.
• Managing training projects.
• Team and or project leader.
• Designing custom training to meet training objectives.
• Public speaking and presentation skills.
• Engaging Senior Staff at the Flag Officer/Director/Manager level.
• Handling multiple priorities and interruptions with minimal impact on productivity and deliverables.

Personnel Clearance Level:

• Candidate must possess an active, DoD issued Top Secret security clearance or higher.
• A TS/SCI clearance is required for this position.
• A clearance will be sponsored for the right candidate.

Education Requirements:

• Bachelor's degree from an accredited college or university or equivalent experience.
• Equivalent experience to a Bachelor's degree is 2 additional years of Resource Band experience.

Essential Job Duties (not all-inclusive):

Support Tasks:

• Provide SGITR MTT support to include:
• Develop and execute customized Link and CTP MTT covering topics to include, but are not limited to, Two-Way Data Exchange (TWDE), CVW link training, CEC training, and basic link operation training.
• Develop overview briefs and presentation materials for each customized Link and CTP MTT topic to ensure the required training material and information is delivered in an effective manner and successfully received by the student audience.
• Attend meetings, conferences, and teleconferences as required, and provide technical guidance support to include a brief with a question-and-answer session as required.
• Prepare all required documentation and support materials prior to such meetings, conferences, and teleconferences to ensure the information is effectively communicated and successfully received by the intended audience.
• Provide SGITR MTA/MTN, and COP/CTP technology, operations, curricula review and remote assistance support to include:
• Review, analyze, and assess current and proposed MTA/MTN/COP/CTP technical and tactical documentation, which currently includes NTSP, IAMD, and integrated prioritized capabilities list.
• Review, analyze, and assess courseware utilized to support the development of IAMD Commander tactical documentation, TTP, OPORD/OPTASK, DEP interoperability assessment reports, and CSG, ARG, and ID interoperability capabilities and limitations documentation.
• Provide beneficial feedback and revision recommendations on the technical and tactical documentation to ensure an shortfalls, inefficiencies, or interoperability issues are identified, and produce solution-based revision recommendations and areas of improvement.
• Review, analyze, and assess CRG/ARG MTA, MTN, COP, and CTP interoperability curricula and course materials, and provide analysis and recommendations to ensure training materials contain the appropriate information required to meet the training mission.
• Develop tailored TDL/CTP briefs specific to that CSG and ARG composition addressing capabilities and limitations.
• Attend designated CSG/ARG MTA, MTN, COP, and CTP schoolhouse classroom-based courses, provide tailored briefs, and participate in interactive discussions with students to ensure the desired information is properly communicated and effectively received.
• Review and effectively communicate MTA, MTN, COP, CTP technical interoperability and configuration issues, troubleshooting techniques/procedures, recent lessons learned, and operational/functional mitigation recommendations with designated MTA, MTN, COP, and CTP government stakeholder groups; Following this review and communication, provide current, accurate, and complete documentation of the results to the government lead.
• Review, analyze, and assess MTA MTN, COP, and CTP trouble call requests for assistance, and provide remote troubleshooting guidance, resolution, and or mitigation recommendations.
• Attend meetings, conferences, and teleconferences as required, and provide technical guidance support to include a brief with a question-and-answer session when required.
• Prepare all required documentation and support materials prior to such meetings, conferences, and teleconferences to ensure the information is effectively communicated and successfully received by the intended audience.
• Provide SGITR MTN implementation, management, and monitoring support to include:
• As training events may overlap, identify potential shortfalls, locality-based support conflicts, and provide recommendations based on participating unit demonstrated proficiencies and FRTP deployment priority.
• Onboard (daily for in-port events) or embark (for underway events) designated ship (s) to observe, analyze, and assess JICO/ICO/TDC shipboard MTN implementation, management, and monitoring along with COP/CTP interface management procedures and operations to identify any shortfalls, inefficiencies, and areas of improvement.
• Provide current, accurate, and complete real-time feedback identifying technical issues and operational compliance with approved MTA/MTN/COP/CTP plans and C2 system procedures.
• Observe, analyze, and assess C2 and training systems integration/interoperability troubleshooting and provide trouble isolation guidance, resolution feedback and mitigation recommendations that will ensure training objectives are met.
• Provide inputs to daily event hot-wash meetings and submit AAR detailing major functional area observational evaluations, technical issues, feedback recommendations, and lessons learned.
• Attend meetings, conferences, and teleconferences as required, and provide technical guidance support including a brief with a question-and-answer session when required.
• Prepare all required documentation and support materials prior to such meetings, conferences, and teleconferences to ensure the information is effectively communicated and successfully received by the intended audience.
• Provide MTA planning support to include:
• Provide pre-deployment training for CSGs, ARGs, and IDs in accordance with current FRTP, OPORD, and distributed engineering plant (DEP) multi-TADIL/multi-platform guidance.
• Develop and recommend Tactical Data Link (TDL), COP, and CTP training plans, schedules, and status briefings incorporating recent SG, ARG, and ID deployment lessons learned.
• Phase-in new configuration guidance and newly fielded technology into the TDL, COP, and CTP.
• Review CSG, ARG, and ID developed OPTASK link, ID, CEC, Air Defense, and BMD messages and DOD satellite/services access requests and validate message/request content to ensure compliance with approved MTA/MTN/COP/CTP plans and DoD/DoN instructions; based on the review, identify issues and provide beneficial feedback and recommendations.
• Provide documented pre-deployment training progress reviews and status update with CSG, ARG, and ID designated JICO/ICO.
• Participate in pre-deployment training meetings/conferences and provide planning and scheduling progress review and technical guidance updates.
• Provide locality-based MTA planning services in Yokosuka, Japan.
• Attend meetings, conferences and teleconferences as required, and provide technical guidance support, and provide a brief with a question-and-answer session when required.
• Prepare all required documentation and support materials prior to such meetings, conferences, and teleconferences to ensure the information is effectively communicated and successfully received by the intended audience.
• Salary Range: $80,000 - $110,000 annually.

• Dental and Vision Insurance
• Medical Insurance to Include HSA, FSA, and DFSA Plans
• Life and AD&D coverage
• Employee Assistance Program (EAP)
• 401(k) Plan with Company Matching Contributions
• 160 Hours of Paid Time Off (PTO) with Carry-Over up to 240 hours
• 12 (Floating) Holidays
• Educational Assistance
• Highly Competitive Salary
• Flexibility

日系二輪メーカー向け営業 (顧客担当)     

• 日系顧客向け営業　　　　　　　　　　　　　　　　　　　　　　　　　
• 既存商売の管理
• 新規受注プロジェクト管理
• 客先計画業務
• 工場側とのプロジェクト立ち上げ業務
• 社内外とのプロジェクト会議設定                                    
• 見積もり業務：プロジェクト予算、コスト及び価格管理　

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Sales for JOEM customer (Customer Window)

Your tasks will be:
- Sales for JOEM => All domain
- Customer interface responsible for overall Pre-selling, Managing existing business
- Launch Management and plant coordination
- Organize internal and external project meetings
- Change Management
- Quotation: Project budget planning and cost controlling

ボッシュが担当顧客に提供するすべての製品について、SAP APO-DP で 24 か月間の需要予測を計画します

そのために、次のことを行います:

• 顧客から提供される中期および長期の需要予測を確認します
• 自動車市場の予測、販売計画、設置率、ボッシュのシェア、追加数量要求、CarBOM などのデータを収集、照合、さらに分析します
• 顧客、販売、および関連するすべての生産工場と緊密に連絡を取ります
• 顧客とそれぞれの製品に関するノウハウを持ちます
• 関連するすべての顧客、営業、および生産工場と緊密に連絡を取ります
• MOFA、Kinaxis RapidResponse、CarBOM 開発など、顧客需要計画に関連するプロジェクトとイニシアチブをサポートします。

You plan a rolling 24 month demand forecast in SAP APO-DP for all products Bosch delivers to the customers assigned to you

To do so, you:

• Verify mid- and long term demand forecasts provided by your customers
• Collect, match and further analyze data such as automotive market prognosis, sales planning, installation rates, Bosch shares, additional volume requests, CarBOMs, etc.
• Keep close contact to your customers, sales, and all relevant production plants
• Have the know-how for your customers and the respective products
• You regularly report and explain demand developments of your customers to various internal stakeholders
• You support projects and initiatives related to customer demand planning such as MOFA, Kinaxis RapidResponse, CarBOM development, etc.

About the Role: As a content annotator, the individual need to identify and rating various types of content (audio, video, text, and photos) as per the defined policies and guidelines. The responsibility includes review and rating user/AI-generated content, providing written explanation, along with ensuring that it adheres to the client provided guidelines.

Target Joining date: October 7, 2024 (Monday)

• Work from the office (WFO) - Yokohama Office
• Shift - Operating Hour is between 8am-8pm JST, Regular shift, Monday to Friday.
• Employment type: 6 months fixed term contract subject for extension up to 1 year.
• Hiring Process: RMG (Initial) Interview - Online Assessment - Ops/Final Interview - Job offer

- English, Japanese Native

- University Degree (preferred) with 2-5 years of relevant work experience

- Work experience that is inclusive of journalism, literature, writing or other comparable experience

- Basic level computer handling skills (along with a typing speed of 25-30 words per minute)

- Comfortable with G suite, especially Google Sheets

- Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner

テクノロジーの最新トレンドに興味がありませんか？

世界をリードするハードウェアやソフトウェア、または SaaS ソリューションを提供するチームの一員になるチャンスがあったとしたらどうでしょうか？ 60 以上の言語飛び交う、多様な専門的、文化的背景を持つチームメイトとの職場はいかがでしょう。

私たち”X チーム”のカスタマーサポートコンサルタントとしてTech 業界でのキャリアをスタートさせませんか。最もデジタルでアジャイルなトレーニングを受けて、製品の技術的知識とビジネス知識を習得し、世界中のユーザーにシームレスな体験を提供しましょう

VM/EPY-JP: 

Challenging Internship at Bosch Japan! You will get the chance to work for a global player and be a part of a dynamic team where you can gather practical and on-the-job experience with a mix of day-to-day operations and projects. Your task(s) will include:
   1. Data processing for AI and machine learning
   2. Support for the introduction of Docupedia

As a Distribution Centre Controller, you support DC controlling and DC operations to achieve business results, optimiza performance and ensure compliance.

Key responsibilities

• Responsible for all financial and operational data related to DC controlling, incl. set up and follow up on agreed budget, projects, KPIs (e.g. cost, service, sustainability) in terms of efficiency and productivity as well as quality assurance
• Support departments and management team with financial and quantitative insights as well as reports and analyses
• Support identifying and driving areas of improvement with regards to DC performance by performing relevant analyses and reports as well as define potential action plan, e.g. for improving profitability, service level, efficiency, DC costs etc.
• Support defining framework & reports structure to follow up on business results on regular basis, in alignment with overall global guidelines and reporting needs of DC mgmt., audit routines etc. Support and drive contract negotiation (e.g. oversee and initiate tendering of contracts with external vendors)
• Challenge , validate planning and provide quantitative decision support to DC management team

Position Title: Site Technician - Desktop Support

Location: Yokosuka, JPN

Position Type: Full-Time

Security Clearance Requirement: Secret

Certification Requirements:

• CompTIA Security+

Years of Experience: 1-3 years related experience

Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide IT services/support that will ultimately help educate, engage, and empower military-connected students to succeed in a dynamic world.
• Install, connect, configure, upgrade, troubleshoot, diagnose, and repair client computing devices and peripherals.
• Install, connect, and troubleshoot networking devices such as hubs, switches, wireless access points, and server racks.
• Manage users/workstations with Microsoft Active Directory, System Center Configuration Manager, and Microsoft Exchange Server.
• Utilize Microsoft PowerShell to automate daily tasks.
• Utilize standard trouble ticketing software to track outages and customer issues.
• Note – this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Education:

• High School Diploma, or equivalent

Preferred Skills:

• Personal Effectiveness/Credibility
• Strong attention to detail
• Ability to work with little supervision
• Proficient verbal and written communication skills
• Ability to work cross-functionally with several departments and prioritize tasks as needed
• Experience with Microsoft PowerShell and Microsoft System Center Configuration Manager

• CompTIA Security+
• Security Clearance at the SECRET level

Benefits:

• Paid Vacation, Sick Time and Holidays
• Medical, Dental, Life and Disability Insurance
• 401K with Employer Contribution Matching
• Service-Disabled Veteran Owned Business
• Equal Opportunity Employer
• ISO 9001:2015 Certified Company
• www.c4plans.com

日系二輪メーカー向け　"電動"　カスタマーチーフエンジニア 　　　　　　　　　　　　　　　　　　　　　　　　　

• 日系顧客向け電動製品プロモーション、プロジェクト管理
• 客先電動製品戦略立案
• 新規受注プロジェクト管理
• 客先計画業務
• 工場側とのプロジェクト立ち上げ業務
• 社内外とのプロジェクト会議設定およびコーディネーション
• プロジェクト予算、コスト管理

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Electrification Customer Chief Engineer for JOEM
Your tasks will be:

• Electrification products promotions and Project management coordination
• Customer Strategy for Electrification
• Customer interface responsible for overall project management
• Launch Management and plant coordination
• Organize and facilitating internal and external project meetings
• Change Management
• Project budget planning and cost controlling

日系二輪メーカー向けICE(内燃機関)製品カスタマーチーフエンジニア

• 日系顧客向けICE製品プロモーション、プロジェクト管理
• ICE製品戦略立案
• 新規受注プロジェクト管理
• 客先計画業務
• 工場側とのプロジェクト立ち上げ業務
• 社内外とのプロジェクト会議設定およびコーディネーション
• プロジェクト予算、コスト管理

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ICE Customer Chief Engineer for JOEM

Your tasks will be:

• ICE products promotions and Project management coordination
• Customer Strategy for ICE
• Customer interface responsible for overall project management
• Launch Management and plant coordination
• Organize and facilitating internal and external project meetings
• Change Management
• Project budget planning and cost controlling

• Technical Customer Interface (TCI) for J-Tier customers in the Electrified Motion division
• Align technical requirements with J-Tier customers and ENG organization in DE, CN, IN for EM-CA (Comfort Actuator) products
• Support technical strategy creation and execution including RB internal (global) alignment