Total 661 Others level Customer Service job vacancies in India, Mumbai

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As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

This job role requires key attention to detail, good understanding of collateral management concepts like type of collateral requirements like initial and variation margins, Listed Derivatives product understanding (Rates, CDS, Futures and Options), CCPs break investigation, Nostro breaks investigations and provide resolutions in a timely manner.it also involved good understanding of tools like excel and outlook.

About the team: 

The primary function of the team is to perform and ensure timely covering of collateral requirements with exchanges/clearing houses per deadline and accurately recording those in internal system for exchange traded derivative. It also involved passing on the collateral requirements to client and ensuring the settlement with end client of the broker. Broker in this is the clients that FIS supports.

What you will be doing:

• Manage the delivery of the daily collateral management activities as per the Service Level Agreements (SLAs)
  • Ensure daily collateral requirement with clearing houses and exchange met on time using the payments systems and ensure that these gets processed without any issues.
  • Ensure the end client collateral figures are agreed on time and settled on time as per the respective currency cut offs.
  • Recording the daily collateral moves in respective back office systems like GMI.
  • Ensure daily reporting are submitted on timely basis to internal and external stakeholder on various aspects like outstanding margin calls/disputed margin calls/ rolled over call for client, daily exchange/broker movements.
  • Lead and participate in projects with regards to systemic upgrades, regulatory change, client mandated change.
  • Identify, resolve and escalate issues in a timely manner in order to meet the required service standards

• Change Management/process improvements 
  • Proactively identify areas for performance and control improvements
  • Understand the changes/amendments required in existing process functions or static for Reconciliations due to new client onboarding, market or broker changes or brokers onboarded, test the changes and ensure their implementation without any issues.
  • Articulate business cases to management/change/IT to execute and deliver on suggested improvements 

• Client Service
  • Build strong relationships with all client stakeholders, end clients, client representatives, finance teams. 
  • Co-ordinate with different teams like reconciliation, clearing and static for timely response and resolution of all queries.
  • Ensure accuracy and clarity in all deliverables to client stakeholders. 

• Risk Management
  • Monitor controls and checks associated with tasks in SOPs. Document these change in timely manner.
  • Constantly analyse all activities to close potential risks, gaps and implement preventative/detective controls
  • Ensure timely escalations in the event of a risk incident or whenever management attention is needed on a potential issue

What you will need:

• Minimum of 2, 5, 8+ years of work experience in in Futures/Options & OTC collateral management/ bilateral collateral management process.
• Good understanding of systems like GMI, FBOS.
• Good knowledge of Clearing Houses like ASX, LCH, EUREX, ICE Clear, CME, HKEX, SGX etc.
• Good understanding of the trade life cycle, collateral management, upstream dependencies and how it impacts processes downstream around reconciliations so that complex queries can be addressed accurately and in a timely manner.
• Good understanding of exchange traded derivatives like rates, CDS, Futures and options concepts like initial margins, variation margins, options premium etc.
• High attention to detail and quality of outputs delivered
• Analytical and can solve problems quickly and innovatively
• Dynamic outlook, with the ability to adapt and change plans on the fly
• Delivery focused; results driven
• Excellent communication and time management

Qualifications

• MBA Degree or equivalent

Competencies

• Skill in project management, organization, communications, analytical and people skills
• Skill in leading, supervising and managing effectively under pressure
• Ability to be comfortable interacting and maintain positive working relationship with other stakeholders
• Ability to analyze business needs and determine related information services support
• Ability to manage activities and problem areas
• Ability to delegate tasks to qualified subordinates as appropriate
• Ability to lead, direct and manage effectively
• Ability to operate independently
• Ability to exhibit solid decision-making and problem-solving skills
• Ability to communicate effectively verbally and in writing
• Ability to build strategic roadmap for the function and further expansion of scope of functions
• Ability to contribute towards budget saving automation ideas
• Ability to meet conflicting priorities by ensuring effective prioritization and meeting the business demands

Added bonus if you have:

• Experience dealing with large financial services clients.
• Experience in Cash & Nostro Reconciliations for ETD & OTC Derivatives
• Experience in Trade Clearing & Lifecycle process for ETD & OTC Derivatives
• Knowledge of Front to Back Trade & Cash Settlement flows

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:.

• Global Listed Derivatives Brokerage Settlement Operations using Industry Settlement Platforms

About the team: 

• The Brokerage team is responsible for brokerage receivable and payable for the execution and clearing of Listed Derivatives.

• From a BAU perspective, pre-settlement duties entail sending invoices, reconciling all received invoices and resolving rate and trade validity disputes, physical settlement of agreed amounts, nostro break management, and management of all output from electronic settlement platforms. Post-settlement, the team reconciles all excess accruals and presents to the business for follow-up actions.

• From a project perspective, the team engages in various tactical and strategic process improvements and system architecture changes. The team also handles one-off requests for information from the business and co-ordinates any accrual setup changes requested by the business.

What you will be doing:

• Complete brokerage BAU responsibilities in a timely and accurate manner

• Ensure team’s monthly brokerage cycle tasks are completed within the internal and market timelines

• Invoices

• Finance reports

• Deliver on monthly SLA targets, striving to exceed where possible

• Analyze outstanding brokerage ageing profile and identify short/medium term targets to ensure adherence to SLAs

• Escalate and propose solutions regarding short and long term capacity concerns to FIS managers

• Work with utility management and other stakeholders to ensure that SLA breaches are closed out in a timely fashion

• Timely escalation of potential problem brokers to management

• Change management

• Proactively identify areas for performance and control improvements

• Constantly analyze productivity/output to identify potential enhancements or cost savings

• Articulate business cases to management/change/IT to execute and deliver on suggested improvements

• Guide/encourage team to propose solutions and take ownership of changes

• Provide excellent client service

• Build strong relationships with all stakeholders (retained team/management/business)

• Co-ordinate timely response and resolution of all queries

• Ensure accuracy and clarity in all deliverables to stakeholders

• Provide constant feedback to stakeholders to improve our service offering

• Provide an effective link between industry platform providers and the participant firm in terms of knowledge transfer and decision making

• Risk management

• Monitor controls and checks associated with tasks in SOPs

• Constantly analyse all activities to close potential risk gaps and implement preventative, and if not, then detective controls

• Ensure timely escalation in event of a risk incident

• Business/Industry landscape awareness

• Keep abreast of all industry changes/advancements especially with regards to the development of industry tools and regulations

• Understand business risks/impact and escalate to management where necessary

What you will need:

• Minimum of 2+ years of work experience in Futures/Options Brokerage Receivables and Payables function.

• Good understanding of GMI and

• Comfortable using key industry platforms such as Docs, Atlantis, eRECS and GPS

• Front to back understanding of the Brokerage function, upstream dependencies and how it impacts processes downstream, so that complex queries can be addressed accurately and in a timely manner

• Detailed understanding of exchange traded derivatives (Futures/Options)

• High attention to detail and quality of outputs delivered.

• Manage multiple simultaneous deliveries to tight deadlines.

• Analytical and can solve problems quickly and innovatively.

• Dynamic outlook, with the ability to adapt and change plans on the fly.

• Delivery focused; results driven.

• Excellent communication and co ordinations skills.

• Strong client service focus.

Added bonus if you have:

• Experience dealing with large financial services clients.

• Knowledge of Front to Back Trade & Cash Settlement flows

• Fluent in English

• Excellent communicator

• Organized approach – manage and adapt priorities according to client and internal requirements.

• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan

• Award-winning learning offerings for career development

• Adaptable home - office work model

• Opportunity to work with global teams and clients.

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work

on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

What you will be doing 

As a Managed Service Operations Analyst, you will work with various Derivative Exchanges, Clearing Brokers and FIS teams supporting the front to back trade lifecycle, from post trade execution through to settlement. 

You will form partnerships with our client’s oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements.

You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience.  We strongly encourage and support a 'we challenge' mindset.

What you bring: 

• Ability to multitask

• Microsoft office literate

• Excellent communication skills/personality for client interaction

• The candidate should ideally be able to work effectively in a high-pressure environment requiring elite level organization, and multi-tasking within time sensitive parameters

Added bonus/secondary skills:

Developing professional individual contributor role. Usually with only a few years’ experience, works on moderately complex assignments, exercising judgment within defined procedures. Receives little instruction on day-to-day work and detailed instructions on new assignments.

Qualifications

Associate’s or Bachelor’s degree in Business Management or Finance, or an equivalent level degree.  (Americas region this is preferable but not mandatory)

2+ years of experience in Operations or working in a multinational bank or financial institution.  (Americas region this is preferable but not mandatory)

What we offer you 

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About Us:

Aylabella Dog Boarding and Daycare is a leading pet daycare and boarding facility, dedicated to providing a safe, fun, and nurturing environment for dogs. We pride ourselves on offering top-quality care and personalized attention to every pet that comes through our doors.

Job Overview:

We are seeking a compassionate and energetic Dog Daycare Attendant to join our team. The ideal candidate will have a genuine love for animals, a strong understanding of dog behavior, and the ability to manage a group of dogs in a safe and controlled manner. This role involves supervising playgroups, ensuring the well-being of all dogs, and maintaining a clean and organized facility.

Key Responsibilities:

- Supervise and interact with dogs in playgroups, ensuring a safe and enjoyable environment.

- Monitor dog behavior and intervene as necessary to prevent fights or injuries.

- Provide basic care, including feeding, watering, and administering medications as needed.

- Clean and sanitize play areas, kennels, and common areas regularly.

- Communicate with pet owners about their dog’s day, behavior, and any concerns.

- Assist with check-in and check-out processes for daycare and boarding.

- Follow all safety protocols and company procedures to ensure the well-being of all dogs.

- Assist in maintaining accurate records of each dog’s activities and needs.

Requirements:

- Previous experience working with animals, particularly dogs, is preferred.

- No experience required as training will be provided.

- Strong understanding of dog behavior and body language.

- Passion for animals and a commitment to their care and well-being.

- Night shift required.

Benefits:

- Opportunities for advancement within the company.

- Training and development in animal care and behavior.

- Flexible schedule.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott

Job Description & Responsibilities:

- Personally, and frequently verify that the guests are receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).

- Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.

- Attend and complete Marriott L&D and Lobster Inc. trainings constantly (learning never stops).

- Communicate politely and effectively with the culinary team.

- Entertain guests in a consistent, professional and positive attitude.

- Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.

- Monitor the quality and quantity of all food and beverage items served.

- Inventory management and reporting routinely.

This position reports to the clinic's operation manager and interfaces with the clinic naturopaths and clients. The officer's role is to support good customer relations, ensure and adopt continuous improvement in service standards, ensure all operational processes run smoothly and cost-efficiently, manage inventory and orders, and provide technical support for the naturopaths. The officer is expected to use digital skills in various in-clinic operation processes.

You will oversee the support and optimization of current bespoke integrations and reports across diverse product portfolios. The core emphasis will be on meticulous debugging, proficient troubleshooting, and the seamless operation of systems—all underpinned by an unwavering commitment to delivering exceptional customer experiences. 

• Collaborate with clients to understand and troubleshoot existing integration challenges.
• Provide expert support in diagnosing and resolving issues related to existing custom integrations and custom reports.
• Debug and troubleshoot issues of 3rd party developers using the APIs of our various products.
• Respond to and resolve support tickets related to integrations, Crystal Reports, and APIs.
• Collaborate with cross-functional teams to address and rectify technical challenges.
• Maintain and update comprehensive documentation for existing integrations, Crystal Reports, and API specifications.
• Facilitate knowledge transfer within the team to enhance overall support capabilities.
• Build and maintain positive relationships with clients through effective communication and understanding their needs.
• Demonstrate empathy and patience when working with clients to resolve integration challenges.

You will handle RBI & other regulatory complaints. Performing roles and responsibilities as a designated Nodal officer for complaints management unit and managing Internal Ombudsman office and being liaison officer for Internal Ombudsman officer.

Strategic Leadership

• Develop and implement a comprehensive customer and client support strategy aligned with Experian's global standards and local market nuances.
• Oversee departmental performance metrics to ensure top-notch service delivery.

Team Development:

• Recruit, mentor a support team.
• Foster a culture of learning and improvement within the support department.

Partner Collaboration:

• Work with other departments, especially sales and product teams, to gain insights and address client needs.
• Engage with main clients, gathering feedback, and ensuring their concerns and requirements are met.

Process Enhancement:

• Evaluate and improve support processes to enhance efficiency.
• Ensure a seamless experience for customers and clients across all touchpoints

Feedback Loop Creation:

• Establish mechanisms to gather on feedback from both customers and the support team.
• Collaborate with the product and tech teams to guide necessary product enhancements or modifications based on customer feedback.

Compliance and Best Practices:

• Ensure adherence to all regulatory guidelines and maintain the integrity and confidentiality of customer data.
• Stay updated on industry best practices and benchmark service delivery against top standards.Interaction with the Internal Ombudsman and RBI as the Nodal Officer of ECICI.

Resolve complaints raised to Experian and RBI:

Ensure and qualitative replies to complaints raised by consumers and customers to ECICI and RBI and social media etc

Leading Desktop Engineers & extending support as & when required.

Managing roster for engineers, monitoring tickets, analyzing the engineer's performance, guiding & educating engineers to provide solutions to end users.

Must be a team player, should have the problem solving & RnD attitude towards assisting users & resolving their technical issues.

VIP support for the CXO's,

good communication skills.

• Oversee for casuals to fulfill client's requisition
• Dealing with schedule changes, casuals call-ins, and other staffing issues
• Conduct interview for new casuals
• Training and coaching as needed to ensure everyone is performing their job properly
• Resolving disputes
• Managing projects as assigned and organising teams to assist in these efforts

1. In charge of scheduling of the workers

2. Coaching and monitoring the project processing.

3. Permanent night shift with experienced in handling of emergency issues.

4. Trouble shooting and counseling of the disputes/complaints.

5. Night Shift Duty

WE ARE HIRING

Full Time

- SERVICE CREW

- BARTENDER

SALARY FROM $1,600 - $2,000 (5 DAYS PER WEEK)

7 HOURS PER DAY (EXCL. 1 HOUR BREAK TIME)

*APPLICABLE TO SINGAPOREAN/SINGAPORE PR/LONG-TERM VISIT PASS*

Whatsapp: 8944 1076

Location: Tyrwhitt Road

(Located inside Mercure Hotel)

Roles & Responsibilities

• 3 years of massage experiences preferred
• Hardworking & Active
• Develop staff schedules, manage payroll, and ensure adequate staffing levels to meet demand.
• Recruit, train, supervise, and evaluate staff including therapists and receptionists.
• Implement and enforce policies and procedures to maintain compliance and standards.
• Develop and execute marketing strategies to attract new customers and retain existing ones.
• Monitor sales performance and implement strategies to increase revenue and profitability.
• Able to provide treatment according to company operating procedure and service standard.
• Ensure compliance with health, safety, and sanitation regulations and standards.
• Manage appointment and keep on time
• Responsible for house keeping , maintenance and cleanliness at all times.
• Need to have a good attitude and attentive to what customer need at all time
• Maintain self discipline on personal hygienic and cleanliness at all time
• Must be presentable and willing to learn and upgrade
• Present a warm , gracious and professional qualities to all customer and staff