Total 33 Others level Customer Service job vacancies in Damansara Utama, Selangor

Roles

• Lead the design, implementation and execution of system integration projects, ensuring adherence to project timelines, budgets and quality standards.
• Developing and control the full project-plan lifecycle and identify project responsibilities, delegating phases and elements, acquire necessary research and materials or tools, project site evaluation for project execution.
• Clarify and communicate project scope of supply, explain engineering design, process flow diagram and plans with customers confidently and precisely.
• Conduct site visits to assess client needs, conduct installations and deliver training sessions to end-users on system operation and maintenance best practices.
• Produce detail engineering design on the process according to respective standard (GEP and GMP) and create process flow diagram, layouts, 3D drawing and effective presentation on processes via FDS, Functional Design Specification.
• Works closely with internal and external stakeholders to execute project plans according to project requirements, standard, quality and safety compliance, local authorities, third party inspection, process warranty and after sales services.
• Develop and maintain project documentation, including technical specifications, schematics and user manuals.
• Perform maintenance on the process equipment and restore equipment to normal operating condition and produce service report.
• Provide technical support and troubleshooting assistance to clients, addressing issues related to system performance, maintenance and upgrades.
• Assist customers to plan intervals of preventive maintenance, spare parts inventory, analyse risk and recommend consumable and critical spare parts purchase.

Qualifications

1. Diploma or Bachelor’s degree in any related engineering field.

2. Fresh graduate or 2 years of experience in any engineering field.

3. Strong interpersonal skills and confident.

4. Excellent verbal and written communication skills to work comfortably with people at all levels.

5. Results-oriented, self-motivated, energetic, professional, reliable, and a team player.

6. In-dept technical knowledge in engineering field.

7. Technical minded, attentive learner and detail-oriented.

8. Problem solving skill.

9. Able to travel locally and overseas.

Perks & Benefits

• Personal leave
• Personal development opportunities

Join us as a Sales & Marketing Support and combine your technical expertise, online sales knowledge, and creativity to drive sales success and engage customers across different platforms.

Responsibilities:

• Update and maintain product listings on e-commerce platforms.
• Plan, create, and manage effective E-commerce platform to drive qualified traffic and maximize ROI.
• Collaborate with the marketing team to execute sales-related campaigns to sales performance (email campaigns, social media promotions, video etc.).
• Help manage the order lifecycle, from order entry to fulfillment.
• Sales administrative supports and other duties as assigned.
• Generate and track sales reports to monitor performance.

Requirements:

• Minimum Diploma or Degree in Marketing, Digital Marketing or any related field. Science graduates are encourages to apply too!!
• Have experience in any e-commerce, social media marketing-related role.
• Self-motivated, discipline, independent and willing to learn.
• Meticulous with strong problem-solving skills.
• Excellent communication and customer service skills.
• Able to work under pressure and meet tight deadlines.
• Proficiency in Adobe Photography Plan
• Basic Knowledge in Photo/Video editing.

Perks & Benefits

• Commission and bonus
• Free snacks / Happy hours
• Company trips
• Paid training and development

加入我們作為銷售和行銷支援人員，結合您的技術專業知識、線上銷售知識和創造力，推動銷售成功並在不同平台上吸引客戶。

職責：

• 更新並維護電子商務平台上的產品清單。
• 規劃、創建和管理有效的電子商務平台，以推動合格的流量並最大限度地提高投資回報率。
• 與行銷團隊合作，執行與銷售相關的活動以提高銷售績效（電子郵件活動、社群媒體促銷、影片等）。
• 幫助管理訂單生命週期，從訂單輸入到履行。
• 銷售行政支援和指派的其他職責。
• 產生並追蹤銷售報告以監控績效。

要求：

• 行銷、數位行銷或任何相關領域的最低文憑或學位。也鼓勵理科畢業生申請！
• 擁有任何電子商務、社群媒體行銷相關職位的經驗。
• 自我激勵、遵守紀律、獨立且願意學習。
• 做事細緻，解決問題的能力強。
• 優秀的溝通和客戶服務能力。
• 能夠在壓力下工作並在緊迫的期限內完成工作。
• 熟練Adobe攝影計劃
• 照片/影片編輯的基本知識。

津貼和福利

• 佣金和獎金
• 免費小吃/歡樂時光
• 公司旅行
• 有薪培訓和發展

角色

• 領導系統整合專案的設計、實施和執行，確保遵守專案時間表、預算和品質標準。
• 制定和控制整個專案計畫生命週期，並確定專案責任、委派階段和要素、取得必要的研究和材料或工具、專案執行的專案現場評估。
• 自信、準確地與客戶澄清和溝通專案供貨範圍，解釋工程設計、工藝流程圖和計劃。
• 進行現場訪問以評估客戶需求、進行安裝並向最終用戶提供有關係統操作和維護最佳實踐的培訓課程。
• 根據各自的標準（GEP 和 GMP）對製程進行詳細的工程設計，並透過 FDS、功能設計規範建立製程流程圖、佈局、3D 繪圖和有效的製程示範。
• 與內部和外部利害關係人密切合作，根據專案要求、標準、品質和安全合規性、地方當局、第三方檢驗、流程保固和售後服務執行專案計劃。
• 開發和維護專案文檔，包括技術規格、原理圖和使用者手冊。
• 對製程設備進行維護，使設備恢復正常運作狀態並出具維修報告。
• 為客戶提供技術支援和故障排除協助，解決與系統效能、維護和升級相關的問題。
• 協助客戶規劃預防性維護間隔、備件庫存、分析風險並建議消耗品和關鍵備件採購。

資格

1. 任何相關工程領域的文憑或學士學位。

2. 應屆畢業生或在任何工程領域有 2 年經驗。

3.人際溝通能力強，自信。

4. 優秀的口頭和書面溝通能力，能夠與各個層級的人輕鬆合作。

5. 以結果為導向，自我激勵，充滿活力，專業，可靠，具有團隊合作精神。

6. 深厚的工程領域技術知識。

7. 具有技術頭腦，善於學習，注重細節。

8.解決問題的能力。

9.能適應國內外出差。

津貼和福利

• 事假
• 個人發展機會

職位描述：

• 擁有與指定客戶的完整關係，包括入職、實施、培訓、採用、保留和滿意度
• 作為值得信賴的策略顧問建立關係，以幫助確保我們的產品和服務的持續價值
• 在創意團隊的幫助下，制定和維護客戶成功策略和最佳實踐以及客戶支援內容
• 與內部和外部高階主管進行有效溝通，以更好地了解客戶需求，最大限度地保留和成長並分享經驗
• 依照指示維護現有的客戶成功指標和數據

工作職責：

• 擔任指定客戶的日常聯絡人，建立信任和融洽關係，同時確定機會領域、突出最佳實踐並記錄兩者
• 審查客戶旅程，確定如何提供支持，並使用諮詢方法幫助客戶克服問題並實現目標
• 促進專案團隊成員（包括第三方服務提供者）之間的互動和工作流程，以確保及時交付成果
• 在即將舉行的客戶會議上與團隊成員合作、解決問題和/或製定策略
• 為客戶準備活動績效的文件或視覺效果；分析 CSAT 和 NPS 分數的趨勢，以確定需要改進的領域
• 與銷售和行銷團隊合作，促進客戶推薦並進行案例研究

要求：

• 學士學位或同等學歷
• 至少 3-5 年通訊、行銷、銷售、客戶管理或客戶成功的經驗
• 較強的口頭和書面溝通、策略規劃和專案管理技能
• 分析和過程導向的思維方式
• 能夠在截止日期驅動的環境中跨多個部門有效工作
• 積極的團隊合作精神、自我啟動能力和多任務處理能力，能夠快速調整優先級
• 了解 Salesforce 和專案管理工具
• 活動企劃經驗
• 所需語言：英語和馬來語。
• 能夠說普通話來處理普通話客戶將是一個優勢

津貼和福利

• 佣金和獎金
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 開放文化
• 牙科保險
• 視力保險
• 有薪培訓和發展
• 遠距工作彈性

職位空缺：

雪蘭莪/Bandar Tropicana Aman - 1 個職位空缺

檳城/峇六拜 - 1 職缺

職責與責任：

內部銷售支持

- 負責從本地和海外供應商採購材料。

- 及時按照建議的保證金產生客戶報價。

- 成為客戶訂單管理的主要聯絡人之一並接聽客戶電話。

- 跟進客戶的應收帳款，以避免財務部門的任何交貨阻礙並協助維持正現金流。

- 支援向銷售代表提供銷售報告。

- 透過了解詳細資訊、登入並與內部利害關係人協調來處理客戶投訴，以便在預期的時間內向客戶提供解決方案。

客戶訂單管理

- 依照既定流程審查客戶採購訂單，如果需要任何附加或特殊要求，請與客戶溝通。

- 透過提供客戶確認通知，有效率且準確地處理客戶訂單。

- 在系統中執行訂單輸入包括輸入銷售訂單、採購訂單（給供應商）、形式發票、收據、採購發票、交貨單和稅務發票。

- 與供應商溝通，監控所購產品的高效到達，並向客戶提供定期的發貨更新。

- 透過掌握未完成訂單和出貨狀態來提供客戶服務。

- 負責與第三方服務提供者或倉庫人員聯絡並密切合作，以確保進貨的品質和數量。

- 與第三方服務提供者或倉庫人員聯絡和協調入庫和出庫交貨安排。

- 根據 FEFO 和 FIFO 的原則挑選產品。向第三方服務提供者或客戶提供運輸說明和完整的運輸文件，以確保無縫交付給客戶。

- 向第三方服務提供者或內部利害關係人提供必要的支持，以確保按時交付給客戶。

- 處理產品樣品訂單和演示單元請求（根據需要）。

行政活動

- 必要時負責指定的行政活動。

- 負責建立系統的歸檔系統和必要的記錄保存，以滿足ISO9001標準。

資格與技能

• 至少2年相關領域的工作經驗。紮實的貿易業務工作經驗是一項資產。

• 熟悉黏合劑產品和處理危險品的經驗將是一個額外的優勢。

• 熟悉ERP系統知識。

• 有效的溝通技巧和致力於顧客滿意度。

• 能夠獨立工作，具有良好的團隊合作精神，具有強烈的主動意識和積極主動的態度。

• 良好的協調能力、人際溝通能力和壓力管理能力。

• 能夠分辨輕重緩急、優秀的跟進能力和對細節的關注。

• 良好的英語能力

有興趣者請點選「快速申請」提交申請，或發送電子郵件至： asiahr@ellsworth.com.hk 。

津貼和福利

• 員工股權
• 彈性的工作時間
• 醫療保險
• 個人發展機會

Job descriptions 

• Process booking from shippers / agents. 
• Maintain booking records in system and liner's system. 
• Liaise with local shippers, oversea customers & agents on rate enquiry, booking process and documentation supports.
• Liaise with other departments to complete the shipment jobs within stipulated times. 

Requirements :

• Candidate must possess at least SPM/"O" Level, Diploma/Advanced/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management/ Logistic/Transportation, Others or equivalent.
• Required language(s): Mandarin, English, Bahasa Malaysia
• No work experience required. Fresh graduate are encouraged to apply. 
• Preferably Entry Level specialized in Logistics/Supply Chain or equivalent.
• Employment Type : Permanent
• Applicants willing to work in Petaling Jaya area
• Team player with positive attitudes.

Benefits :

1. Contractual One (1) month salary;
2. Medical insurance;
3. Monthly & Half Yearly Attendance allowance;
4. Flexible Working Hours;
5. Performance bonus;

職位描述

• 處理托運人/代理商的預訂。
• 在系統和班輪系統中維護訂艙記錄。
• 與當地托運人、海外客戶和代理商聯絡，了解費率查詢、預訂流程和文件支援。
• 與其他部門聯絡，在規定時間內完成出貨工作。

要求 ：

• 候選人必須至少擁有 SPM/“O”水準、文憑/高級/研究生文憑、學士學位/研究生文憑/商業研究/行政/管理/物流/運輸、其他或同等學歷。
• 所需語言： 國語、英語、馬來語
• 無需工作經驗。鼓勵應屆畢業生申請。
• 最好是專門從事物流/供應鏈或同等專業的入門級。
• 就業類型：永久
• 願意在八打靈再也地區工作的申請人
• 具有正面態度的團隊合作者。

好處 ：

1. 合約一 (1) 個月工資；
2. 醫療保險；
3. 每月及半年的出席津貼；
4. 彈性的工作時間；
5. 績效獎金；

職位描述

• 處理托運人/代理商的預訂。
• 在系統和班輪系統中維護訂艙記錄。
• 與當地托運人、海外客戶和代理商聯絡，了解費率查詢、預訂流程和文件支援。
• 與其他部門聯絡，在規定時間內完成出貨工作。

要求 ：

• 候選人必須至少擁有 SPM/“O”水準、文憑/高級/研究生文憑、學士學位/研究生文憑/商業研究/行政/管理/物流/運輸、其他或同等學歷。
• 所需語言： 國語、英語、馬來語
• 無需工作經驗。鼓勵應屆畢業生申請。
• 最好是專門從事物流/供應鏈或同等專業的入門級。
• 就業類型：永久
• 願意在八打靈再也地區工作的申請人
• 具有正面態度的團隊合作者。

好處 ：

1. 合約一 (1) 個月工資；
2. 醫療保險；
3. 每月及半年的出席津貼；
4. 彈性的工作時間；
5. 績效獎金；

JOB DESCRIPTION

• Process incoming orders for customized furniture projects accurately and efficiently.
• Review order details, specifications, and customer requirements to ensure clarity and accuracy.
• Communicate with sales personnel and/or clients to clarify any discrepancies or gather additional information related to their orders to ensure order accuracy.
• Coordinate with the production team to schedule and prioritize orders based on deadlines and capacity.
• Monitor order progress and address any issues or delays that may arise.
• Liaise with internal departments, such as design, production, and logistics, to ensure smooth order execution.
• Maintain accurate records of all orders, including relevant documents and communication.
• Provide timely updates to sales personnel, and/or clients on the status of their orders and resolve any inquiries or concerns they may have.

JOB REQUIREMENTS:

• Minimum high school diploma or equivalent, with a preference for a diploma or degree in in furniture design or related field.
• Ability to read and write Mandarin is an added advantage.
• Proficiency in using order management software and other relevant computer programs
• Strong attention to detail and ability to accurately process customer orders.
• Familiarity with customized furniture manufacturing processes and materials.
• Ability to work collaboratively with different teams, including sales, production, and logistics
• Strong problem-solving skills and ability to resolve customer issues or inquiries related to order processing
• Ability to work under pressure and meet deadlines.
• Strong customer service orientation and commitment to ensuring customer satisfaction.

Perks & Benefits

• Casual dress code
• Personal development opportunities
• Paid training and development

職位描述

• 準確且有效率地處理定製家具項目的傳入訂單。
• 查看訂單詳細資訊、規格和客戶要求，以確保清晰度和準確性。
• 與銷售人員和/或客戶溝通，澄清任何差異或收集與其訂單相關的其他信息，以確保訂單準確性。
• 與生產團隊協調，根據截止日期和產能安排訂單並確定訂單的優先順序。
• 監控訂單進度並解決可能出現的任何問題或延遲。
• 與設計、生產、物流等內部部門聯絡，確保訂單順利執行。
• 保留所有訂單的準確記錄，包括相關文件和通訊。
• 及時向銷售人員和/或客戶提供訂單狀態的最新信息，並解決他們可能有的任何疑問或疑慮。

職位要求：

• 最低高中文憑或同等學歷，優先考慮家具設計或相關領域的文憑或學位。
• 能夠讀寫普通話是一個額外的優勢。
• 熟練使用訂單管理軟體和其他相關電腦程式
• 對細節的高度關注和準確處理客戶訂單的能力。
• 熟悉訂製家具製造工藝和材料。
• 能夠與不同團隊協作，包括銷售、生產和物流
• 強大的問題解決能力以及解決與訂單處理相關的客戶問題或查詢的能力
• 能夠在壓力下工作並按時完成任務。
• 強而有力的客戶服務導向和確保客戶滿意度的承諾。

津貼和福利

• 休閒著裝要求
• 個人發展機會
• 有薪培訓和發展

a)    Monitor Data Quality Dashboards for Customers

• Monitor data quality dashboards for customers and the immediate implementation of corrective actions within the operations, including:

• Training/retraining

• Formalizing/clarifying SOP content

• Identifying and implementing solutions to facilitate the capture of customer

• Ensure customer referential data is well maintained.

• Ensure all necessary Data Created are error free and accurate.

b)    Escalate to Management

• Handle escalations to management (country or local) for reasons of failure of customer KPI performance e.g. SOP non-compliant with local context, HR – management issues, system limitation, external factor etc.

c)    Conduct Gap Analysis

• Conduct gap analysis on standard operation process and specified customer operation process for fine tuning

d)     Follow Customer’s SOP

• Integration of customer SOP requirements and implementation of requests with International Freight Forwarding Operators (IFFO) and monitoring of data performance (accuracy/completeness/timeliness)

e)    Others

• Carrying out any other request made by their manager.

• Currently pursuing Bachelor's Degree/ Diploma in Computer Science, Information Technology, or any related field.
• Proficiency in MS Office applications/ Power BI
• Excellent communication and interpersonal skills
• Excellent command of written and spoken English

Job Descriptions:

• To provide technical support, planning and implementation of housing defects maintenance activities and tasks to ensure smooth running of management.
• Troubleshoot and solving emergency in the most effective and efficient manner with main contractor, Subcontractor.
• Liaise and coordinate with project personnel, Customer Relation Officer, Customer or end user (house owner) on scheduled and unscheduled maintenance/ defects issues in the best manner.
• To carry out predictive & preventive maintenance/defects works according to the planned schedule.
• Assist to develop and enhance existing maintenance/ defects program management to be more proactive manner.
• Comprehensive records keeping of all maintenance/ defects activities.
• Plans and implement daily, weekly, monthly and yearly routine maintenance/ defects programs and emergency recovering plans.
• Attending to customer, contractor on site to support and coordination works.
• Follow up with the daily routine job that has been assigned by the Manager
• Execute or perform any task or assignment that may be assigned by the superior.
• Preparing SOP for end users to use where necessary.
• Manage maintenance/defects inventory (tools, spare parts and etc.) to ensure parts are available in time of needs.
• To ensure good housekeeping is maintained at all times (5S).
• May be required to work in shift or weekend to support the required maintenance/ defects activities.
• Perform other ad-hoc tasks assigned
• Discuss and update the status to the superior timely.
• To be based at Batu Pahat Branch Office
• Working period of Monday-Saturday (8am-5pm)

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree, Professional Certificates or equivalent in Architecture,Property Development / Real Estate Management,Engineering (Civil),Human Resource Management
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available
• Possess good analytical skills, meticulous, positive working attitude, committed, good interpersonal skills and follow up skills.
• Ability to build good relationship internally and externally
• Multi-tasking is expected.
• Able to work independently under minimal supervision.
• Able to work under pressure and meet deadline
• To be based at Batu Pahat Branch Office.

Responsibilities

• Customer service and relations is the primary contact for shoppers as soon as they step into the mall
• Handles all customers enquiries/complaints and passing them on to the appropriate department.
• Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
• Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
• Making sure that the customer's experience is a positive one.
• Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
• Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
• Facilitating customers with special needs.
• Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
• Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
• Assist Marketing & Leasing Department on conducting interviews with shoppers
• Assist Management to distribute circulars to tenants
• To carry out other duties and responsibilities which may be assigned by the superior from time to time.

Requirements

• Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
• Minimum two (2) years’ experience in related field or Customer Service
• Good communication skills in English and Bahasa Malaysia
• Computer literate and proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organizers and VMD work (as and when required)
• Applicants must be willing to work in M3 Mall

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

If you enjoy building cutting edge platforms and ecosystems to give equal access to financial services for the masses - Speak to us.

Job Summary:

We are seeking Application Support Engineers to provide crucial support for our internal applications. This role involves managing production issues, supporting teams across Finance, Marketing, and HR, performing data extractions, automating processes, and handling minor bug fixes. Candidates must have Node.js skills and be able to work hybrid shifts, including weekends and public holidays, for which compensation will be provided.

Key Responsibilities:

- Provide production issue support, ensuring timely resolutions to minimize downtime.
- Support cross-departmental teams, including Finance, Marketing, and HR, by addressing application-related queries and technical challenges.
- Perform data extractions to assist in reporting and analysis needs.
- Develop and implement automation solutions to streamline processes.
- Troubleshoot and resolve minor bug fixes to improve application performance.
- Collaborate with internal teams to identify system improvements and optimize workflows.
- Document issues, solutions, and best practices for future reference.

- Strong proficiency in Node.js, with experience equivalent to a full-stack developer.
- Hands-on experience in application support, troubleshooting, and production issue resolution.
- Familiarity with supporting cross-functional teams (e.g., Finance, Marketing, HR).
- Experience in data extraction and creating automation solutions.
- Strong analytical and problem-solving skills to handle bug fixes and process optimizations.
- Availability to work during assigned shift hours, including weekends and public holidays.

- Competitive salary
- Additional compensation for public holiday's work
- Hybrid work flexibility
- Opportunities for professional development in a collaborative, fast-paced environment