Total 125 Senior Executive product specialist job vacancies in Customer Service category in Singapore

As a Customer Success Senior Specialist, our consultants:

• Establish themselves as strategic partners to our local and regional clients.
• Act as internal and external innovation agents, driving change for quicker adaptation to evolving market needs.
• Serve as market experts, with deep knowledge of the industry, products, channels, and more.

In this role, you will:

• Understand and work with POS-related data with the client (gfknewron market, possibly also predict and/or consumer) and is the central point of contact
• Ensure effective and efficient client training and onboarding of new customers.
• Educate customers about the most relevant features/functionalities for their specific business needs.
• Drive adoption rates (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client to reach our high goals
• Drive regular gfknewron usage with stakeholders in the client organization
• Is a market expert for the handled category / industry segment
• Deliver insightful high-level presentations and actionable recommendations to our clients
• Coordinate client services locally (and regionally)
• Co-identify leads for cross sell and upsell opportunities with the client
• Help to improve renewal rate by demonstrating clear business outcome and value                                                                                                                   

Internal

• Certified CSM (minimum gfknewron market) and knows the POS proposition in detail
• Build solid market and deep POS knowledge
• Ensure to be updated on relevant knowledge and has deep understanding of platform offerings
• Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
• Collaborate with account management at the pre-sales and renewal stages, co-identifies sales leads
• Collaborate with other business unit teams to identify opportunities for strategic assignments

The United States Space Force (USSF) at the Pentagon is searching for an Executive Support Specialist, CSRO (NH-0301-03, GS-12/13 Equivalent).

Description:
Are you ready to take your career to new heights? Join the Space Force at the Pentagon as an Executive Support Specialist, where you'll be at the forefront of strategic operations for the 3-Star Deputy Chief of Space Operations. The position is face-paced and high visibility role, you'll play a crucial part in ensuring that our senior leadership is always in the right place at the right time. Your daily tasks will include synchronizing calendars with top officials like the Secretary of the Air Force and the Chief of Space Operations, developing travel itineraries for CONUS and OCONUS and leading weekly calendar reviews. If you thrive in a dynamic environment and love coordinating high-level activities, this is the perfect opportunity for you! You'll be responsible for managing travel logistics, coordinating executive participation in major conferences, and handling incoming calls-all while supporting a mission that's out of this world. If you're organized, proactive, and ready to make an impact, we want to hear for you

Ideal Candidate:
The ideal candidate for the Executive Assistance position should have a strong background in executive office management and automation, particularly within the DoD. Experience in managing multiple executives' calendars and have in-depth knowledge of the Microsoft Office Suite. Additionally, proficiency in critical programs such as the Government Credit Card, Government Purchase Credit Card, and the Defense Travel System is essential. Strong professional communication skills are a must, as the candidate will need to confidently interact with senior service leadership.

Key Skills and Abilities:
1. Knowledge of the organizational and functional responsibilities and operations of the employing organization.
2. Knowledge of various office automation software programs, tools, and techniques to support office operations
and produce a variety of documents such as letters, reports, and spreadsheets.
3. Knowledge of protocol principles and associated regulations, policies, directives, procedural guides,
precedents and instructions, and military and civilian rank structure in order to coordinate and assure adherence
to proper ceremony and etiquette.
4. Skill in managing multiple complex projects simultaneously.
5. Skill in interpreting functional policies, procedures, and techniques to develop viable programmatic options for
satisfying the organization's changing priorities.
6. Skill in interpersonal relationships to work with senior officials.
7. Ability to communicate orally and in writing.
8. Ability to plan and organize work.
9. Ability to access or locate information through the use of a person, computer or terminal.
10. Ability to work cooperatively as a member of a team.

This position(s) primary purpose is to serve as the Senior Mission Support Specialist and provides overall planning, support, and administration of programs and oversight of the business operations.

As a your typical work assignments may include:

• Completes work and studies related to the business operations functions: administrative support, human resource support, internal control support, logistics support to include fleet, personal property (accountable and nonaccountable) and supply management, quality assurance, Records Management, and Task Force Management.
• Serves as the primary point of contact for incoming taskings, processing personnel actions, awards, performance management, and Table of Organization (T/O) requests.
• Plans and conducts special projects and studies to recommend improvements to business operations efficiency and effectiveness.
• Makes frequent interpretations and adaptations of guidelines and uses considerable
  judgment in applying to individual situations, ensuring compliance with established policies.

Senior Service Delivery Specialist (Apprenticeships)
Home Based/Hybrid (some customer facing travel required) 

About QA:
QA believes the future belongs to organisations that are able to learn, master and apply new skills at speed and scale, combining the power of human and machine intelligence.
QA delivers tech learning solutions for cutting-edge skills development, flexible training options, and expert-led courses to drive innovation. We do this across 4 modalities, Apprenticeships, Instructor-led training, self-paced training and hands-on labs.

Job Purpose:
Engaging with senior stakeholders within the customer organisation, acting as a trusted advisor and maintaining strong relationships.

A Day In the Life:

• Liaise internally with colleagues to ensure all quality standards are achieved
• Collaborate with internal colleagues to meet milestones and uphold quality standards.
• Support with contractual risk areas, overseeing and monitoring customer contract commitments and KPIs, as relevant.
• Drive process improvements to enhance efficiency and service delivery.
• Create and maintain project plans and track progress to ensure successful delivery of projects
• Maintain strong relationships with members of the client team
• Interrogate relevant systems to produce insightful reports for clients to support the management of their programmes and events
• Raise issues that risk project delivery and/or agreed costs and timescales
• Escalate risks to ensure appropriate action is taken to mitigate them
• Deliver high levels of customer service to assist the wider sales team in developing strategic client  
• Your role will also involve identifying and mitigating risks, initiating process improvements, and maintaining strong relationships across QA to support overall objectives. 

And what can we offer you?

• Competitive salary with a whole host of excellent benefits!
• 3 full training days from a wide range of courses
• Continuous performance development
• 2 days off for charity work
• Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners)
• Work with some of the biggest brands there are!

Equal Opportunities:
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.

At QA, we're 100% committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. As a market leader in digital education, it's our duty to drive diversity & inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work.

#LI-TH1 #LI-Remote

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

WHAT YOU WILL DO:

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Support the senior team members in the management, reporting, and coordination of day-day tasks during the absence of the Lead Engineer
• Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
• Report and escalate to the next level those problems which cannot be fixed
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
• Conducts the analysis, definition, documentation and testing of application & systems enhancements
• To provide onsite support to Users during the cutover of the services
• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
• When/where required, be contactable for escalations and support, on and on-call standby basis
• When/where required, perform assigned tasks on 12 x 7 shifts basis.

EXPERIENCE:

• Degree or equivalent Diploma / Certificate in Computer Science, Electronic Engineering or equivalent
• Minimum 8 years experience in the network, and/or application/system support domain.
• Must have dealt directly with external customers delivering to SLAs.
• Exposure to ITIL and IT/network components and principles
• Demonstrated maturity in handling complex customer issues and demanding customers
• Ability to coach new joiners and to facilitate their integration into the team
• Knowledge of Airline and CAA customers use of ACM applications
• Ability to organize the activity of a team and to take ownership of issues until resolution

• Well Established Company

• Working location at Woodlands, Senoko

• Working hour: Monday - Friday (8am – 5.30pm) & Saturday (8am – 12pm)

• Variable Bonus + Excellent Welfare & Benefits

Job Scope

• Provide technical/ IT Support.
• System Hardware Integration.
• Liaise with client for the project.
• Access Control/ FR Installation & Configuration.
• Service Team Support.
• API Integrate for device.

Requirement

• Diploma / Degree in Computer Science and Technologies or equivalent.
• 2 - 4 years of relevant working experience
• Possess Class 3 License is an added advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

SIM BEI NA (R22111637)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Serve as consultant and personal advisor to the District Commander on executive and administrative programs.
• Exercise control over the Commander's appointments, with complete authority for commitment of time, to include adjusting and rescheduling Commander's involvement in various activities based on constantly changing requirements.
• Make all necessary arrangements for travel, to include developing schedules of visits, making transportation/hotel reservations and submitting security clearance requirements when necessary.
• Prepare agenda for meetings and conferences, assuring that all commitments for travel, speeches, meetings, and follow-up actions are met.
• Formulate broad administrative policies and standards and provides guidance to offices throughout the District for compliance.
• Ensure practices and procedures used by administrative positions in subordinate offices are in compliance with Standard Operating Procedures (SOPs) and District, Division and Headquarters-level regulations, policies and procedures.
• Determine and establish Executive Office internal control procedures pertaining to correspondence, reports, messages, memoranda, records management, forms control and other procedural applications as necessary.

Responsibilities:

· Responsible for effecting clinic session changes in system, liaising with different stakeholders to manage patient appointments, as well as other administrative duties

· Meet quality standards and achieve department KPIs on a monthly basis

· Provide excellent customer service and meticulous administrative support

· Any other duties assigned from time to time

Requirements:

· GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline

· 1 to 2 years of working experience, preferably in healthcare industry

· Candidates with no prior experience are welcome to apply

· Good interpersonal & communication skills

· Proficient in Microsoft Office applications

· Mon – Fri | Office hours (staggered)

• As an Executive Support Specialist, you will perform the following duties which is not an all-inclusive list:
• Manage workflow and overall quality and efficiency of day-to-day staff operations.
• Oversee the administrative management program.
• Receives and reviews all correspondence sent through the administrative management office and performs extensive coordination with the appropriate staff or operating official for tasking them and establishing suspenses.
• Responsible for alerting Director on emergency and important matters.
• Research available background data, tasks subordinate staff as deemed necessary, assembles requested information, or follows up to see that subordinate offices submit required answers within the specified timeframe.
• Provides administrative support to the DCS G-1/4/9 including receiving telephone calls and visitors, screening those that can be handled personally.
• Maintains the DCS G-1/4/9 calendar of official and social engagements, ensuring that supervisor and staff are fully briefed on matters to be considered before the scheduled meeting.
• Provides input to the TRADOC Long Range Calendar.
• Orchestrates the DCS G-1/4/9 portion of the Orientation Program for senior officials at HQ TRADOC and the Schools/Centers.

Your new company
Your new job working as a Senior Broker Support Technician / will be working at an independent Lloyd's insurance and reinsurance broker specialising in providing bespoke solutions to support their clients' growth and success. With Offices overseas and the UK, your new brokers are growing from strength to strength and pride themselves on providing a wide range of specialist insurance solutions provided to businesses, insurance brokers and trade associations. A permanent position for a Broker support Technician has arisen within an established North American and International Property and Casualty team.
Dealing with both a mix of Binders and open market Property and related risks

Your new role

Your new job working as a Senior Broker Support Technician will be responsible for providing a quality technical service to Brokers covering all aspects of their insurance.
You will be responsible for the production of MRC slips and endorsements. You will also be responsible for working closely with Placing Brokers, Producing Brokers, colleagues and clients. The role will inched the analysis of data under existing Binding Authority Agreements. Dealing with Market statistics (PI / Earned to Incurred etc). Preparation of MRC slips and endorsements, as well as updating and maintaining monthly Earned to Incurred statistics. Compiling and maintaining risk level data for Binding Authority Agreements. Knowledge and use of Lloyd's systems eg DComm/Lineage (would be advantageous). You will also produce open market MRC Slips and Endorsements on occasions.
What you'll need to succeed
Your previous experience working as a Technician dealing with Non Marine or Property risks emanating ideally from North America will contribute to your success in securing this role. Experience of Binding Authorities as well as DComm/Lineage would be advantageous. You will be technically astute and ideally, you will have an experience in MRC slip production and endorsements. You will have excellent communication skills both written and verbally. Cross training to NA Property and Transportation will be offered
PLEASE ONLY APPLY IF YOU HAVE LONDON MARKET TECHNICAL EXPERIENCE WORKING AT A LLOYD'S BROKER WORKING

AS A TECHNICIAN , IDEALLY WITH KNOWLEDGE AND OR EXPERIENCE IN DEALING WITH NORTH AMERICAN RISKS,. YOU MUST BE ABLE TO PRODUCE MRC SLIPS, AS WELL AS HAVE EXPERIENCE OF BINDERS


What you'll get in return
Flexible working options available.
You will be offered the chance to work for a leading Lloyd's Brokers, in a progressive team full of like-minded individuals willing to support you. You will be offered a generous salary of up to £75,000 depending on your experience plus a comprehensive Benefits and Bonus package. You'll enjoy utilising your technical ability in a leading independent Lloyd's Broker, working closely with Placing Brokers

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
A fantastic opportunity is available working for this retail/manufacturing business specialising in interesting and quirky products is looking for an Operations Specialist for a 6 month contact. This position has arisen due to an increase in demand. This position will be a 6 month contact with the possibility of being extended/made permanent based on business needs and personal performance. This role is based in fashionable central Richmond so candidates must be within a reasonable local to commute this position 3 days per week.
Your new role
Your new role will be to maintain customer records on specifications for allocated customers, monitoring all sales orders received and processed.Tracking stock allocation on inhouse tracker, informing customers of delays and dealing with 3PL distribution centre, you will resolve logistical issues, manage pro-forma invoices and liaise with finance accordingly. You will use Oracle so experience using an ERP system is ideal.
What you'll need to succeed
In order to be successful you must be immediately available to start work, have recent experience with operations, logistics, customer service, sales admin or junior supply chain. You will have experience dealing with order processing and using ERP systems. To be considered you must be based locally to Richmond.
What you'll get in return
In return you will be offered a 6 month contract paying between £26,000 - £28,000 (pro-rata over the 6 months), you will be offered hybrid working with 3 days in the office and 2 from home, standard hours Monday to Thursday and a 1pm finish every Friday!


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Interested in becoming part of a friendly, warm and cooperative team that helps you grow in both technical and interpersonal skills? Join FD Air-Con Service Pte Ltd today!

About FD Air-Con Service Pte Ltd

- Established in 2002

- Has a strong customer base

- Interested in team-building and welfare of the employee

- Interested in employee development and upgrading of skills

- Dynamic and friendly team

- Operates in 5 different teams

Attractive renumeration package

- Competitive salary, up to $4k/month

- 13th month bonus

- Attractive performance bonus

- Profit sharing

- OT available

Requirements

- Good attitude to learning and growing with the company

- Good interpersonal and communication skills

- At least 3 years of prior experience working in Singapore as an air-conditioning technician

- Class 3 driving license

Job Scope:

- Aircon installation, repair, replacement and maintenance for household, commercial and factory units

- To perform general air-con servicing, chemical overhaul and troubleshooting

- Any other duties assigned

Interested applications please contact 92381806 to arrange for an interview. We would love to meet and chat with you!

We are searching for a highly independent and result-oriented Customer Service Specialist / Senior Specialist!

You will be part of the Customer Service team and will be supporting the management of our Call Centre service provider to deliver outstanding customer experience to Scoot’s guests.

Responsibilities

Call Centre Operations Management

• Support Manager in the operational matters of the Call Centre and work closely with the appointed vendor to ensure that agreed service levels are met and maintained
• Support Manager to manage the Call Centre operations processes and procedures and identify gaps/ key areas to improve in order to achieve better performance of the Call Centre
• Monitor Call Centre Customer Satisfaction Score (CSAT) / Dissatisfaction (DSAT) scores weekly and work closely with the appointed vendor to identify root cause of customer dissatisfaction and ways to improve customer satisfaction
• Monitor CRM system to ensure Call Centre clears the ‘Call Centre Level 1 (CCL1)/ Call Centre Level 2 (CCL2) Escalation’ and ‘CC Fulfillment’ queues and there are no backlogs
• Manage escalated cases pertaining to Call Centre, perform root-cause analysis and implement initiatives for improvement
• Support Manager to review and update phone lines and IVR call flow/ messages, as and when required
• Support Manager in Customer Relationship Management (CRM) system enhancements and identify key drivers to enhance productivity and effectiveness of the Call Centre

Passenger Notification

• Trigger Schedule Change notification (including flight cancellation, gauge changes) on a timely manner and coordinate with Call Centre Team if callouts are required
• Trigger ad-hoc passenger notification (overbooking, change of airport terminal, limited in-flight services etc.) and follow-up with any related workflows (e.g. refund/ rebook), as and when required
• Support manager in coordinating with Planning and Grounds Team in overbooking situations to determine whether voluntary or involuntary offload is required
• Support manager in coordinating with Planning Team during mass schedule change and/or cancellation to determine if the PNRs can be placed in multiple queues (notification to be staggered for call centre surge management)
• Monitor ad-hoc disruption during Disruption Week and ensure that Call Centre Team sends out passenger notification on a timely manner. Duty personnel will update template in CRM system as and when required and will be the point of contact for any issues faced by Call Centre Team

Escalated Cases Management

• Review escalated cases from the Call Centre and internal business units and provide the appropriate recommendations/ approvals
• Monitor and follow up to ensure that payment or system issues highlighted by the Call Centre are rectified by the responsible stakeholders
• Work closely with external stakeholders in handling customer enquiries for interline passengers

Call Centre Quality and Training

• Perform monthly call monitoring audit based on stipulated sample size and identify gaps and areas to improve the quality performance of the Call Centre
• Participate in weekly call calibration (to reduce variance in call monitoring scoring) and monthly QA review with Call Centre vendor, as and when required
• Work with relevant team in reviewing the call monitoring form and guidelines during the quarterly/ biyearly review exercise
• Identify common errors and service lapses made by call centre and highlight to Manager for coordination with relevant team on refresher/ reinforcement training
• Identify changes or updates required to the call centre operational processes/ procedures and highlight to Manager for coordination with relevant team to update Manual and training materials.
• Review the Knowledge Check (KC) and Dip Check (DC) questionnaires provided by Call Centre Vendor

Project and UAT Management

• CRM System POC for Customer Services department to bridge discussion on system enhancements
• UAT support on product and system upgrade and enhancement – Representative for CS and/or call centre, participate in project meetings and perform UAT prior to launch

Requirements

• Degree holder or a Diploma holder with 3-5 years experience in call centre/ customer service
• Preferably with experience in call centre management and is familiar with call centre metrics and Key Performance Indicators (KPIs)
• Ability to work within tight deadline and multi-task in a fast-paced environment
• Ability to articulate thoughts/ ideas with good communication and interpersonal skills
• Ability to work well as an individual as well as in a team
• Prior experience in aviation industry will be an added advantage