Total 5 information technology job vacancies in Customer Service category in London, Greater London, SW1P 2PD

West Thames College is one of the most exciting and successful colleges of further and higher education in London and our vibrant campuses in Isleworth and Feltham have some of the best facilities in the country. We have a reputation for giving excellent support to our diverse student population. Staff are well supported within a culture of continuous professional development and are encouraged to take on new and more senior roles within the college. Facilities across our campuses in Isleworth and Feltham are state-of-the art with good public transport links and free staff parking. We are a values-based and highly inclusive college, serving a vibrant and diverse area, and making a positive contribution to wider social and economic agendas. We offer courses from pre-entry through to Higher Education, Apprenticeship and Traineeship programmes to meet the skills needs of our students aged 14 upwards. At West Thames College we are committed to safeguarding our students. The safety of students continues to be a primary focus. We practice safe staff recruitment and check the suitability of staff and volunteers that work with young students or vulnerable adults. Please note that it is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children. The purpose of the post is: to work as part of a team, providing a first class information service to staff, students and visitors, and to assist with the day to day running of the admissions and enrolment functions. This post requires you to work closely with College Staff including teaching and support staff, prospective, current and past students.

Please see the attached job description and person specification for full details of the duties and responsibilities of the role.

Would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “Very Good” in the Best Companies to work for Awards?

We are seeking a highly motivated and customer-focused 1st/2nd Line Support Engineer to join our team. You will play a crucial role in delivering exceptional first and second line IT support services to our leading legal sector client on their site in London. Your primary responsibility will be to ensure that our client receives best in class service, with minimal disruption to their business operations.

Where? Join our IT Support Team

You will be responsible for:
 Maintaining a courteous, friendly, and professional service always ensuring the highest levels of customer service
 Walking the floor daily to ensure users have an approachable and accessible IT Support presence.
 Running regular drop-in sessions where users can come to request assistance or training.
 Efficiently handling assigned technical support incidents, requests, and changes
 Logging detailed and accurate information into the Case Management system
 Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion.
 Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high.
 Building and configuring desktop systems and mobile devices
 Fixing hardware faults and installing upgrades to hardware

Salary £35-£42K DOE
25 Days Holiday + 8 Bank Holidays
Chambers Onsite London based.

At times, you may be required to provide support at other sites for this client. If this is the case, all travel and subsistence costs will be covered.

Other organisations may call this role Support Analyst, Helpdesk Analyst, 2nd Line Engineer, Technical Engineer, IT Support Engineer or Helpdesk Engineer.

Who? are we looking for?

We are seeking a Second Line IT Support Engineer with:
 Previous experience working in a site-based IT support role with a minimum of three years in IT technical support.
 Experience of logging and dealing with support tickets and managing a ticket queue
 Strong knowledge and experience of Windows Desktop OS, (7/8/10/11)
 Strong knowledge working with Mac hardware and MacOS.
 Proven ability to provide outstanding customer service.
 Excellent interpersonal skills and communication skills, both written and verbal
 A friendly, confident, and professional manner both face to face and over the phone
 An enthusiastic, reliable, and proactive approach with a ‘do it right first time’ attitude to support
 A keen desire to learn new skills and invest in personal development.
 Strong attention to detail with well-developed problem-solving skills
 Time management skills with the ability to prioritise effectively.
 Self-motivation with the ability to work alone and as part of a team.
 Strong knowledge and experience of Microsoft Office software and Office 365
 Experience with the build/configuration process for desktop devices and mobile devices.
 Experience supporting users of VoIP phones.
 A basic understanding of networking

Desirable skills include:
 Experience working with servers (Server 2016, 2019, 2022)
 Experience with Microsoft Exchange
 Awareness of SAP

What? can Opus offer you?
• Free daily breakfasts in the office
• Regular companywide events
• Monthly 'shining star' employee recognition awards
• Pension and life insurance
• Refer a friend scheme (£1,000)
• Mental health, financial and legal support
• Training and development plans
• Various annual volunteering opportunities
• Option to buy and sell holiday.
• Employee Dream Ball - Quarterly chance to win £2.5k towards a dream.

Culture is important to us as are our values.
• Work together to win together.
• Be brave and think differently.
• Own it and never give up.
• Strive to be the best.
• Stay curious and keep learning.

Meet Opus
Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status.

We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.

We are a Disability Confident employer and Living Wage accredited.
https://www.opustech.co.uk/blog/best-companies-award/
Become part of our exciting success story

West Thames College is one of the most exciting and successful colleges of further and higher education in London and our vibrant campuses in Isleworth and Feltham have some of the best facilities in the country. We have a reputation for giving excellent support to our diverse student population. Staff are well supported within a culture of continuous professional development and are encouraged to take on new and more senior roles within the college. Facilities across our campuses in Isleworth and Feltham are state-of-the art with good public transport links and free staff parking. We are a values-based and highly inclusive college, serving a vibrant and diverse area, and making a positive contribution to wider social and economic agendas. We offer courses from pre-entry through to Higher Education, Apprenticeship and Traineeship programmes to meet the skills needs of our students aged 14 upwards. At West Thames College we are committed to safeguarding our students. The safety of students continues to be a primary focus. We practice safe staff recruitment and check the suitability of staff and volunteers that work with young students or vulnerable adults. Please note that it is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children. The purpose of the post is: to work as part of a team, providing a first class information service to staff, students and visitors, and to assist with the day to day running of the admissions and enrolment functions. This post requires you to work closely with College Staff including teaching and support staff, prospective, current and past students.

Capital City College Group is seeking a talented and proactive individual to join our team as a Helpdesk and MI Reporting Manager. Reporting directly to the Assistant Director of Building Operations, this role is crucial in re-implementing, re-mobilizing, and managing our Computer-Aided Facilities Management (CAFM) system.

Responsibilities:
Lead the re-implementation and continuous development of the CAFM system.
Establish a monthly steering group for ongoing user engagement.
Develop and provide comprehensive CAFM user training and support.
Manage the Helpdesk, ensuring efficient resolution of planned and reactive work orders.
Coordinate activities of in-house teams, suppliers, and contractors.
Develop and manage SLAs and KPIs for contractors, monitoring performance.
Collaborate with finance and procurement for effective financial management.
Ensure accuracy of data within the CAFM system and generate reports.
Conduct weekly audits to identify areas for improvement and enhance quality.Qualifications:
Proven experience in CAFM system management.
Strong leadership and communication skills.
Familiarity with financial management and procurement.
Knowledge of health and safety regulations.
Proficiency in AutoCAD is desirable.
This is an exciting opportunity to join the CCCE team who are passionate and dedicated to providing CCCG with the best possible service as they endeavour to provide their students with the best possible teaching and training to fulfil the futures best suited to them. We recognise how hard our people work towards ensuring our students are supported throughout all areas of their college experience, and thus we provide an excellent set of employee benefits.

We are committed to safeguarding and protection of young people and adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check.

Closing date: Sunday 7th January 2024

Interview date: TBC