Total 9 health beauty fitness job vacancies in Customer Service category in joint base anacostia bolling district of columbia

Multi-Site Customer Experience Manager

Moorgate & Shoreditch Fitness & Wellbeing Club | Perm | Full Time

Up to £42,000 per annum depending on experience

40 Hours

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Multi-Site Customer Experience Manager, you'll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.

You'll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention.

As our Multi-Site Customer Experience Manager, you will:

• Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.

• Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.

• Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.

• Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.

• Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.

• Deputise for the General Manager.

• Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

We're on the lookout for a creative and skilled Copywriter to join our team. As a pivotal member, you'll be tasked with captivating crafting copy across various digital platforms, including websites, social media, email campaigns, and advertisements. Beyond this, you'll also play a key role in writing engaging Instagram captions and collaborating with Key Opinion Leaders (KOLs) for campaign briefings. This opportunity is perfect for individuals ready to dive into the world of digital marketing and make a significant impact.

From day-to-day, you'll be a...

1. Develop high-quality and compelling copy for digital platforms, encompassing websites, social media, email campaigns, and advertising materials.
2. Collaborate closely with the marketing team to devise content strategies that resonate with our target audience and align with brand objectives.
3. Conduct thorough research on industry trends, audience preferences, and competitor activities to inform content development.
4. Ensure all content is accurate, grammatically correct, and adheres to brand guidelines and tone of voice.
5. Stay updated on emerging trends and best practices in digital marketing and content creation.
6. Adapt writing style and tone for different platforms and target audiences to maximize impact and resonance.
7. Collaborate effectively with cross-functional teams to support integrated marketing campaigns and initiatives.

If you are…

• Bachelor's degree in marketing, communications, journalism, or a related field.
• Strong writing skills with a creative flair and the ability to craft compelling copies.
• Excellent command of the English language and grammar.
• Proficient in both written and spoken English and Chinese.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and ability to meet deadlines.
• Portfolio showcasing previous writing samples or projects (entry-level candidates may provide samples from academic or internship projects).
• Passion for digital marketing and eagerness to learn and grow within the field.
• Fresh graduates are welcome to join the team!

Being part of us, you'll enjoy…

• Flexible working hours
• A Career opportunity with the market leader in the health product sector
• Casual wear every day to enjoy your work
• Fun working culture with challenges to learn and grow together
• A career with the market leader in the health product sector from Hong Kong
• Rapid growth opportunities for strong performers
• Attractive staff purchase discounts to experience our quality products
• Annual discretionary and performance bonus
• Special leaves including birthday leave, study leave, travel leaves, etc.

And more...

If you have a passion for crafting compelling stories, captivating audiences, and driving brand success through the power of words, we have this exciting opportunity for you. We look forward to welcoming you to our team!

For more information, please visit us at: www.vitagreen.com

Client Services Administrator - Receptionist

Nuffield Health Barbican Medical Centre | Permanent | Full Time
40 Hours per week

up to £28,000 per annum

This role will require you to work different shift patterns between 07:30 am and 18:00 pm.

As the UK's largest Healthcare Charity, we're committed to building a healthier nation. For you, this is the chance to make full use of your skills with an employer that values and respects you. No two patients are the same and every day is different. But we'll give you the support and training you need to handle whatever the role brings.

We are looking for a Client Services Administrator to work at our Flagship Medical Centre Barbican. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with client's journeys as your top priority, excellent customer service is essential in this role. The Client Services team will deal with client enquiries, appointments and bookings with the highest standard of attention to detail and customer focus. You will support with queries relating to Physiotherapy, GP, Health Assessment and Mental Health to create a professional first impression.

Responsibilities include:

• Paying particular attention and focus with our booking systems ensuring that all client enquiries are processed and dealt with effectively.

• Working as part of a team to ensure customer service levels exceed expectations

• Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.

• Management of diaries and client appointments for all departments in the clinic.

• Strong communication skills with clients and employees both face to face, by telephone and written correspondence.

• Ensuring the reception area is neat and tidy at all times

• As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.

• To facilitate the referral journey of clients.

• To complete monthly KPIs

Skills/Experience required:

• Experience in a customer service-focused environment

• Outstanding communication and customer service skills

• Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience

• A team player with exceptional planning and organization skills with the ability to multi task.
  Excellent attention to detail.

• Ability to work in a pressurised environment.

• Flexible and 'can do' attitude.

• Excellent customer service skills.

• Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Client Services Administrator - Receptionist

Nuffield Health Barbican Medical Centre | Permanent | Full Time
40 Hours per week

up to £28,000 per annum

This role will require you to work different shift patterns between 07:30 am and 18:00 pm.

As the UK's largest Healthcare Charity, we're committed to building a healthier nation. For you, this is the chance to make full use of your skills with an employer that values and respects you. No two patients are the same and every day is different. But we'll give you the support and training you need to handle whatever the role brings.

We are looking for a Client Services Administrator to work at our Flagship Medical Centre Barbican. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with client's journeys as your top priority, excellent customer service is essential in this role. The Client Services team will deal with client enquiries, appointments and bookings with the highest standard of attention to detail and customer focus. You will support with queries relating to Physiotherapy, GP, Health Assessment and Mental Health to create a professional first impression.

Responsibilities include:

• Paying particular attention and focus with our booking systems ensuring that all client enquiries are processed and dealt with effectively.

• Working as part of a team to ensure customer service levels exceed expectations

• Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.

• Management of diaries and client appointments for all departments in the clinic.

• Strong communication skills with clients and employees both face to face, by telephone and written correspondence.

• Ensuring the reception area is neat and tidy at all times

• As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.

• To facilitate the referral journey of clients.

• To complete monthly KPIs

Skills/Experience required:

• Experience in a customer service-focused environment

• Outstanding communication and customer service skills

• Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience

• A team player with exceptional planning and organization skills with the ability to multi task.
  Excellent attention to detail.

• Ability to work in a pressurised environment.

• Flexible and 'can do' attitude.

• Excellent customer service skills.

• Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Customer Services Administrator

London City Fitness and Wellbeing Centre | Permanent | Full Time

Up to 26K per annum, dependent on experience

40 Hours per week

As a Customer Services Administrator in the City of London club, you will be required to provide a professional reception managing client and internal queries in an efficient and timely manner.

You will ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services. This includes interacting with clients, clinicians and other stakeholders in a professional and courteous manner.

You will put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services, including (but not limited to) GP; Health Assessment; Physiotherapy; Physiology; Mental Health Services, Secondary (Hospital) care and fitness centre enquiries.

You will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.

Key Competencies and Performance Indicators

• Customer Service Excellence

• Maintain high levels of positive individual and site feedback scores

• Manage internal client queries in an efficient and timely manner, escalating more complex queries to senior staff as required.

• Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.

• Maintain the office and reception area to a high standard ensuring the relevant information, promotional literature and refreshments are available to clients.

• Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.

General

• Undertake filing, scanning and copying of documents as required

• Provide secretarial and typing support as required

• Ensure that client's confidentiality is maintained at all times

• Provide admin support to the onsite clinical team

• Coordinate courier services in and out of the facility

• Update & maintain rotas for clinical and non-clinical staff

• Proactively engage with other Nuffield centres promoting integration and cross-training

• Take on additional administrative and ad hoc duties as the business require

• Work on a rota with the rest of the team to share varying duties and open and close responsibilities ranging from 8:00-18:00

• Previous experience in customer service roles is essential, as is knowledge and understanding of basic clinical terminology and an ability to learn quickly.

• Experience in administrative/office environment.

• Confident communicator with ability to engage effectively with general public and

• other health care professionals.

• Competent and confident IT user - intermediate/advanced skills in Word and Excel.

Experience, Knowledge & Expertise - Desirable

• Experience working in medical/fitness centres.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we'll take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

 We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.

Position Description: 

Our Field Service Engineers experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for troubleshooting, repairing, and updating medical devices in a laboratory setting. The current product line being supported is a gene sequencing device. This is a great opportunity for you to advance your technical and leadership skills! 

We are hiring immediately with an expected start date of ASAP. You will have the opportunity to grow into new roles while traveling to different locations weekly and learning the medical device industry. 

Responsibilities: 

• Organizing, testing, and updating medical devices, installing and configuring hardware, software, and network products.

• Set-up and organization of equipment and workstations.

• Conduct routine checks and records data from product tests after installation and configuration. 

• Per-diem position requiring travel and flexibility to travel to different locations within the United States weekly.

• Weekly assignments, ranging 3-5 days per assignment. Travel nationally to support customer needs.

• Appropriate PPE is provided to all employees prior to the start of assignments.

Novasyte, a IQVIA company, takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

Job Requirements: 

• An active and unrestricted driver license is required for this position 

• Prior experience as Field Service Engineer preferred but not required

• Prior experience in a BSL (biohazard) level 3 or higher preferred:

• Background in electronics or Electronics and Engineering Technology (EET)

• Ability to work independently in team environment

• Ability to work effectively in highly sensitive environment

• Strong communication and documentation skills

• Ability to travel regionally and nationally

• International travel and passport or dual Canadian citizenship required for positions located in the Northern states

• Must be comfortable with basic software programs and Microsoft operating system 

• Ability to assemble and disassemble equipment and devices 

• Ability to sit and stand for long periods of time and lift up to 50 pounds 

Experience in healthcare, field service, engineering, biomedical, electronics, electrical, or technical work is beneficial for this position. 

#FT123

#LI-CES
#LI-DNP
#LI-corinnescott

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

 We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.

Position Description: 

Our Field Service Engineers experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for troubleshooting, repairing, and updating medical devices in a laboratory setting. The current product line being supported is a gene sequencing device. This is a great opportunity for you to advance your technical and leadership skills! 

We are hiring immediately with an expected start date of ASAP. You will have the opportunity to grow into new roles while traveling to different locations weekly and learning the medical device industry. 

Responsibilities: 

• Organizing, testing, and updating medical devices, installing and configuring hardware, software, and network products.

• Set-up and organization of equipment and workstations.

• Conduct routine checks and records data from product tests after installation and configuration. 

• Per-diem position requiring travel and flexibility to travel to different locations within the United States weekly.

• Weekly assignments, ranging 3-5 days per assignment. Travel nationally to support customer needs.

• Appropriate PPE is provided to all employees prior to the start of assignments.

Novasyte, a IQVIA company, takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

Job Requirements: 

• An active and unrestricted driver license is required for this position 

• Prior experience as Field Service Engineer preferred but not required

• Prior experience in a BSL (biohazard) level 3 or higher preferred:

• Background in electronics or Electronics and Engineering Technology (EET)

• Ability to work independently in team environment

• Ability to work effectively in highly sensitive environment

• Strong communication and documentation skills

• Ability to travel regionally and nationally

• Must be comfortable with basic software programs and Microsoft operating system 

• Ability to assemble and disassemble equipment and devices 

• Ability to sit and stand for long periods of time and lift up to 50 pounds 

Experience in healthcare, field service, engineering, biomedical, electronics, electrical, or technical work is beneficial for this position. 

#FT123

#LI-CES

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status