Total 209 customer service job vacancies in Customer Service category in newport isle of wight po30 5tg

Customer Service Representative - Join Our Digital Bank Project!

Are you ready to take your career to new heights? We invite you to be part of our groundbreaking digital bank project, where limitless opportunities await!

About Us: We’re not just a team; we’re a community of visionaries, innovators, and trailblazers. Collaborate closely with industry experts in a supportive environment that fosters creativity and exploration. Shape the future with us today!

Job Description: As a Customer Service Representative, you’ll play a crucial role in ensuring exceptional customer experiences. Here’s what you’ll do:

• Handle inbound/outbound enquiries, feedback and provide resolutions to end user and merchant over the phone or via emails relating to renowned product;  
• Provide accurate and efficient support work relating to the renowned products;  
• Ensure targets (customer satisfaction index, first call resolution, productivity) are met;  
• Obtain customer and merchant details to ensure all information are accurately and promptly keyed into database for transaction;  
• Actively promote and educate customers and merchant on the use of self-help and our digital services;  
• Generate interest in new products or services and connect customers and merchant with salesperson or small medium enterprise when required;  
• Ensure first call resolution and effective follow up with stakeholder for case closure in accordance to standard;  
• Collect and record customer and merchant feedback/information and share to Team Leader for proper escalation to appropriate departments for service / product improvement;  
• To assist Team Leaders and Supervisors in executing activities as planned in business and action plan;  
• To handle interaction in a professional manner and achieves quality standard and work with Team Leaders, Supervisors and Quality Assurance Executives on the strategy to improve quality standard that lead to excellent customer service; and  
• Able to diagnose technical problems and perform troubleshooting for end user and merchant.  

Requirements:  

• Candidate must possess at least SPM / Diploma / Advanced / Higher / Graduate Diploma or Bachelor's Degree in any fields or equivalent;  
• Fresh graduates and experienced candidate with a minimum of 1 year of working experience in call centre environment (Preferably in ecommerce sector and banking industry);  
• Moderate or Strong knowledge in Microsoft Office programs – proficiency in Microsoft Excel, Microsoft Word;  
• Excellent written and verbal communication skills in English, proficiency in other additional languages such as Malay, Cantonese or Mandarin will be an advantage;  
• Able to work under pressure;  
• Ability to work with cross-functional team to coordinate for desired output;  
• Excellent phone disposition;  
• Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment;  
• Passionate towards customer satisfaction;  
• Able to work on shift; and  
• Able to response customer with written communications, interact with customers to answer questions, solve problems, provide education, create awareness and maintain company’s reputation for high-quality service. 

Ready to embark on this thrilling adventure? Apply now:

https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Customer-Service-Representative_JR00000065

Perks & Benefits

• EPF, Socso
• Allowance (travel, transportation, shift, meal, etc.)
• Nearby public transport
• Smart Casual dress code
• Free snacks / refreshment
• Medical insurance
• Open culture
• Personal development opportunities
• Flexi Benefits (Fitness, dental, childcare, traditional medical treatment etc)
• Insurance coverage
• Paid training and development

etc

Job description

• Assist customers by providing product information and answering questions.
• Handle cash, credit card, and check transactions accurately using POS systems.
• Record all incoming cash and cheque, issue receipts, record all transactions for final reconciliation in the Accounts departments.
• Maintain a clean and organized cashier station.
• To perform any other job assignments/duties as may be required by management from time to time.
• Support Operation Team and Admin staff with clerical tasks during their peak hours.

Requirements

• Candidate must possess at least a SPM/STPM/ Diploma's in Business Administration, Account or equivalent.
• Familiarity with electronic equipment such as cash register and POS.
• Strong communication and interpersonal skills to effectively assist customers.
• Excellent problem-solving abilities with keen attention to detail.
• Able to provide prompt delivery, meticulous and multi-tasking.

We offer:

• 5-Days week
• Annual Trip
• Increment & Bonus
• Outstanding career development opportunity
• Group PA & Hospitalization Scheme

Job description

• Assist customers by providing product information and answering questions.
• Handle cash, credit card, and check transactions accurately using POS systems.
• Record all incoming cash and cheque, issue receipts, record all transactions for final reconciliation in the Accounts departments.
• Maintain a clean and organized cashier station.
• To perform any other job assignments/duties as may be required by management from time to time.
• Support Operation Team and Admin staff with clerical tasks during their peak hours.

Requirements

• Candidate must possess at least a SPM/STPM/ Diploma's in Business Administration, Account or equivalent.
• Familiarity with electronic equipment such as cash register and POS.
• Strong communication and interpersonal skills to effectively assist customers.
• Excellent problem-solving abilities with keen attention to detail.
• Able to provide prompt delivery, meticulous and multi-tasking.

We offer:

• 5-Days week
• Annual Trip
• Increment & Bonus
• Outstanding career development opportunity
• Group PA & Hospitalization Scheme

About Oligo Business Services:

Oligo Business Services Pte Ltd is a leading HR service provider and consultancy, specializing in delivering high-quality HR and payroll solutions to clients across Singapore and Malaysia. We primarily support customers using Unit4 Prosoft HRMS and provide expert guidance on HR-related issues such as payroll, leave management, employee claims, and time and attendance.

Job Summary:

We are seeking a Custom Support Agent to join our team and assist customers with their HR-related inquiries and Unit4 Prosoft HRMS software support. This role is crucial in helping our clients manage their HR processes efficiently by providing knowledgeable and timely support.

Key Responsibilities:

• Respond to customer queries via email, ticketing management system, and over the phone.
• Provide expert advice and troubleshooting on Unit4 Prosoft HRMS software.
• Assist customers with HR-related queries, including payroll (Singapore and Malaysia), leave
• management, employee claims, and time and attendance.
• Diagnose and resolve technical issues by identifying the root cause and providing solutions.
• Ensure customer queries are resolved within established response and resolution times.
• Collaborate with other teams to escalate complex issues when necessary.
• Maintain detailed documentation of customer interactions and solutions provided.

Qualifications and Experience: Must Have:

• Strong understanding of HR policies and principles, especially related to payroll (Singapore and Malaysia), leave management, employee claims, and time and attendance.
• Excellent problem-solving skills and the ability to think logically and provide structured solutions.
• Proficiency in English with excellent written and verbal communication skills.
• Comfortable handling customer inquiries through email, ticketing systems, and over the phone.

Added Bonus:

• Experience with Unit4 Prosoft HRMS.
• Prior experience in a customer support role.
• Familiarity with HR software systems and technical support processes.

Personal Attributes:

• Organized and able to manage time effectively.
• Able to prioritize tasks and handle multiple customer queries simultaneously.
• Patient, with good customer service etiquette.
• Strong attention to detail and the ability to follow processes accurately.

Reporting Structure:

• This position reports directly to Oligo senior management.

Benefits:

• Competitive salary with annual increment.
• Increasing annual leave based on years of service.
• Comprehensive medical benefits.
• Collaborative work environment.
• Training and development opportunities.

Join Our Team:

• If you are a motivated individual looking to contribute to a growing company, Oligo Business Services offers an engaging and supportive work environment where your contributions are valued and rewarded. With our headquarters in Singapore and offices around the region you will be joining a progressive company looking to continue expanding in the near term.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職位描述

• 透過提供產品資訊和回答問題來幫助客戶。
• 使用 POS 系統準確處理現金、信用卡和支票交易。
• 記錄所有收到的現金和支票，開立收據，記錄所有交易，以便在會計部門進行最終對帳。
• 保持收銀台乾淨整潔。
• 執行管理層不時要求的任何其他工作分配/職責。
• 支援營運團隊和管理人員在高峰時段執行文書任務。

要求

• 候選人必須至少擁有 SPM/STPM/工商管理、會計或同等學歷文憑。
• 熟悉收銀機、POS等電子設備。
• 強大的溝通和人際交往能力，能夠有效地幫助客戶。
• 出色的解決問題的能力和對細節的敏銳關注。
• 能夠及時交付、一絲不苟、多工處理。

我們提供：

• 每週 5 天
• 年度旅行
• 增量和獎金
• 傑出的職涯發展機會
• 團體 PA 及住院計劃

關於 Oligo 商業服務：

Oligo Business Services Pte Ltd 是一家領先的人力資源服務供應商和顧問公司，專門為新加坡和馬來西亞的客戶提供高品質的人力資源和薪資解決方案。我們主要使用 Unit4 Prosoft HRMS 為客戶提供支持，並就薪資、休假管理、員工索賠以及考勤等人力資源相關問題提供專家指導。

工作總結：

我們正在尋找一名客製化支援程式加入我們的團隊，協助客戶進行人力資源相關的諮詢和 Unit4 Prosoft HRMS 軟體支援。這個角色對於透過提供知識豐富且及時的支援來幫助我們的客戶有效管理其人力資源流程至關重要。

主要職責：

• 透過電子郵件、票務管理系統和電話回覆客戶查詢。
• 提供有關 Unit4 Prosoft HRMS 軟體的專家建議和故障排除。
• 協助客戶處理人力資源相關的查詢，包括薪資（新加坡和馬來西亞）、休假
• 管理、員工索賠以及時間和出勤。
• 透過確定根本原因並提供解決方案來診斷和解決技術問題。
• 確保客戶的疑問在既定的回應和解決時間內得到解決。
• 必要時與其他團隊合作升級複雜問題。
• 維護客戶互動和所提供解決方案的詳細文件。

資格與經驗： 必須具備：

• 對人力資源政策和原則有深入的了解，特別是與工資（新加坡和馬來西亞）、休假管理、員工索賠以及時間和出勤相關的政策和原則。
• 出色的解決問題的能力以及邏輯思考和提供結構化解決方案的能力。
• 精通英語，具有出色的書面和口頭溝通能力。
• 透過電子郵件、票務系統和電話輕鬆處理客戶查詢。

新增獎金：

• 使用 Unit4 Prosoft HRMS 的經驗。
• 具有擔任客戶支援角色的經驗。
• 熟悉人力資源軟體系統和技術支援流程。

個人屬性：

• 有組織性並且能夠有效地管理時間。
• 能夠確定任務的優先順序並同時處理多個客戶查詢。
• 有耐心，有良好的客戶服務禮儀。
• 對細節的高度關注和準確遵循流程的能力。

報告結構：

• 該職位直接向 Oligo 高階管理層匯報。

好處：

• 有競爭力的薪資，每年遞增。
• 依服務年資增加年假。
• 綜合醫療福利。
• 協作的工作環境。
• 培訓和發展機會。

加入我們的團隊：

• 如果您是一個積極進取、希望為不斷發展的公司做出貢獻的人，Oligo Business Services 會提供一個有吸引力且支持性的工作環境，您的貢獻將受到重視和獎勵。我們的總部位於新加坡，並在該地區設有辦事處，您將加入一家不斷進取的公司，並希望在短期內繼續擴張。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

Job Responsibilities:

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or client’s feedback and complaints in a professional manner
• Perform post-case administration for future reference 

Job Requirements:

• SPM / Diploma / Degree in any field. Relevant insurance certification will be an advantage
• Minimum 1-2 years of experience in customer service
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition

• Medical benefits
• Annual Leave
• Increment

工作職責：

• 處理各方面的詢問，有效維持我們聯絡中心的高水準可及性
• 確保透過清晰且相關的訊息與客戶和客戶進行溝通
• 以專業的方式管理客戶或客戶的回饋和投訴
• 事後管理以供日後參考

職位要求：

• SPM/文憑/任何領域的學位。有相關保險認證將優先
• 至少 1-2 年客戶服務經驗
• 享受人們的參與，並在處理複雜問題時提供良好的建議和耐心
• 良好的人際溝通與溝通能力
• 擁有愉快開朗的性格

• 醫療福利
• 年假
• 增量

Customer Service Advisor

£27,334 per annum

37 hours per week, agile working, excellent work life balance

Linc Head Office, Newport Road, Cardiff, CF24 1GG

The opportunity:

Do you love to talk and listen? Can you provide outstanding customer service, housing and repair advice in a fast-paced environment?If so, we may have just the job for you.

Our friendly customer contact team are on the hunt for a new colleague. Linc is a housing association with a big ambition. We want to create an environment where everyone flourishes.

As our Customer Services Advisor you'll be providing super service to our customers on the phone or digitally, as our first point of contact, as well as providing vital administration support to our housing teams to allow them to provide brilliant services across 10 local authority areas.

There couldn't be a better time to join us at Linc, as we transform our services through our creative modernisation programme.We are a growing business, so there are lots of opportunities to develop a career in housing with us.

What we need from you:

- A passion for delivering great customer service - our customers are at the heart of everything we do. We are looking for someone who can go above and beyond to meet and exceed the needs of our tenants and customers.

- A positive, can-do attitude. You'll need to be warm, friendly, and our values will sing to you which are to be passionate, ambitious and respectful.

- You will need to be able to work with a variety of IT systems, communicate well, and enjoy working as part of a busy team.

- We'd love to recruit a Welsh speaking colleague to this post; however, this is not an essential, and don't let that put you off applying.

What we will offer in return:

- Wellbeing support

- Dedicated learning and development team

- Free DBS & parking onsite

- 26 days annual leave per year plus 8 bank holidays

- Excellent work life balance

- Agile working

- Perkbox discounts

What's it like to work at Linc?

Linc are passionate, ambitious, and respectful. We take pride in everything we do; we are creating a happier, healthier Wales.

We are creating an environment for people to flourish; we offer training, support, and career opportunities.

We offer great work life balance, competitive salaries, excellent benefits, wellbeing support and much more!

Our customers are at the heart of everything we do, so in one word - working at Linc is rewarding.

What's next?

Please click apply and complete our short application.The advert will close at 23:45 on Monday 8th December 2024.We reserve the right to close the advert before this date once we are in receipt of sufficient applications.

Before you go…

In trying to make our workforce more diverse, we adopt a Positive Action Rule to people from ethnic minority groups. This means that if you meet the selection criteria in the job advert and are from an ethnic minority community, you will be offered an interview, if you give consent for this rule to be applied to your application.

Explains services, policies, procedures, and rules and regulations and provides necessary assistance to customers in initiating their service requests; researches job status as requested by customers. Creates work orders for customers; verifies work order information for completeness; reviews requested completion times and forwards work order to proper processing area. Communicates with production supervisory staff to coordinate the processing of rush work orders and requests. Communicates regularly with customers; notifies customers of completion of proofs and/or work order requests. Assists in providing quality checks and maintaining efficient workflow. Maintains manual and electronic records and/or production logs to track work orders; reviews production shift summary reports and completed work orders for accuracy; participates in work generation at the Customer Service counter and records documentation. Other duties as assigned.

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

Customer Service Advisor

• Location: Manchester City Centre
• Salary: £24,735 basic
• Bonus: Uncapped (Expected earnings of £30,000 with bonus)
• Hours: Monday to Thursday 10am - 5:30pm, Friday 10am - 4pm
• Contract: Full time, permanent contract
• Holidays: 25 days holidays + bank holidays (option to purchase / sell 5 holidays per year) + additional leave during other international celebrated holidays
• + Excellent training and progression opportunities

A growing business based in Manchester City Centre are looking to recruit a number of enthusiastic Customer Service / Sales Agents to join their expanding team.

The role is paying a starting basic salary of £24,735 per annum plus bonus schemes taking your expected overall earnings to be around £30,000.

This role also offers Monday to Friday working hours including a late start / early finish every Friday!

This is an excellent opportunity for anyone with experience within a customer focused role or graduates who are looking for Monday to Friday office work.

The main duties of the role are:

• You will be checking in on customers who have requested a call through the company's website to gather more information (warm leads!). You will need to take a consultative approach with their customers to help them to make an informed decision.
• Query handling in response to customer requests with the support of clear information and providing professional customer service
• Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience.
• Have the customer at the heart of everything you do.

To be considered for the role of Customer Service Advisor you must possess the following;

• Have experience within a previous customer service focused role (call centre, retail, hospitality etc.)
• Excellent written and verbal communication skills
• Professional attitude and telephone manner
• Have basic IT skills

This is an amazing opportunity for a customer focused Customer Service Advisor to join a reputable, successful expanding company with clear opportunities for progression and development.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.