Total 1,556 customer service job vacancies in Customer Service category in City of London, London, SE1 0LL

Customer Service Representative - Join Our Digital Bank Project!

Are you ready to take your career to new heights? We invite you to be part of our groundbreaking digital bank project, where limitless opportunities await!

About Us: We’re not just a team; we’re a community of visionaries, innovators, and trailblazers. Collaborate closely with industry experts in a supportive environment that fosters creativity and exploration. Shape the future with us today!

Job Description: As a Customer Service Representative, you’ll play a crucial role in ensuring exceptional customer experiences. Here’s what you’ll do:

• Handle inbound/outbound enquiries, feedback and provide resolutions to end user and merchant over the phone or via emails relating to renowned product;  
• Provide accurate and efficient support work relating to the renowned products;  
• Ensure targets (customer satisfaction index, first call resolution, productivity) are met;  
• Obtain customer and merchant details to ensure all information are accurately and promptly keyed into database for transaction;  
• Actively promote and educate customers and merchant on the use of self-help and our digital services;  
• Generate interest in new products or services and connect customers and merchant with salesperson or small medium enterprise when required;  
• Ensure first call resolution and effective follow up with stakeholder for case closure in accordance to standard;  
• Collect and record customer and merchant feedback/information and share to Team Leader for proper escalation to appropriate departments for service / product improvement;  
• To assist Team Leaders and Supervisors in executing activities as planned in business and action plan;  
• To handle interaction in a professional manner and achieves quality standard and work with Team Leaders, Supervisors and Quality Assurance Executives on the strategy to improve quality standard that lead to excellent customer service; and  
• Able to diagnose technical problems and perform troubleshooting for end user and merchant.  

Requirements:  

• Candidate must possess at least SPM / Diploma / Advanced / Higher / Graduate Diploma or Bachelor's Degree in any fields or equivalent;  
• Fresh graduates and experienced candidate with a minimum of 1 year of working experience in call centre environment (Preferably in ecommerce sector and banking industry);  
• Moderate or Strong knowledge in Microsoft Office programs – proficiency in Microsoft Excel, Microsoft Word;  
• Excellent written and verbal communication skills in English, proficiency in other additional languages such as Malay, Cantonese or Mandarin will be an advantage;  
• Able to work under pressure;  
• Ability to work with cross-functional team to coordinate for desired output;  
• Excellent phone disposition;  
• Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment;  
• Passionate towards customer satisfaction;  
• Able to work on shift; and  
• Able to response customer with written communications, interact with customers to answer questions, solve problems, provide education, create awareness and maintain company’s reputation for high-quality service. 

Ready to embark on this thrilling adventure? Apply now:

https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Customer-Service-Representative_JR00000065

Perks & Benefits

• EPF, Socso
• Allowance (travel, transportation, shift, meal, etc.)
• Nearby public transport
• Smart Casual dress code
• Free snacks / refreshment
• Medical insurance
• Open culture
• Personal development opportunities
• Flexi Benefits (Fitness, dental, childcare, traditional medical treatment etc)
• Insurance coverage
• Paid training and development

etc

Job description

• Assist customers by providing product information and answering questions.
• Handle cash, credit card, and check transactions accurately using POS systems.
• Record all incoming cash and cheque, issue receipts, record all transactions for final reconciliation in the Accounts departments.
• Maintain a clean and organized cashier station.
• To perform any other job assignments/duties as may be required by management from time to time.
• Support Operation Team and Admin staff with clerical tasks during their peak hours.

Requirements

• Candidate must possess at least a SPM/STPM/ Diploma's in Business Administration, Account or equivalent.
• Familiarity with electronic equipment such as cash register and POS.
• Strong communication and interpersonal skills to effectively assist customers.
• Excellent problem-solving abilities with keen attention to detail.
• Able to provide prompt delivery, meticulous and multi-tasking.

We offer:

• 5-Days week
• Annual Trip
• Increment & Bonus
• Outstanding career development opportunity
• Group PA & Hospitalization Scheme

Job description

• Assist customers by providing product information and answering questions.
• Handle cash, credit card, and check transactions accurately using POS systems.
• Record all incoming cash and cheque, issue receipts, record all transactions for final reconciliation in the Accounts departments.
• Maintain a clean and organized cashier station.
• To perform any other job assignments/duties as may be required by management from time to time.
• Support Operation Team and Admin staff with clerical tasks during their peak hours.

Requirements

• Candidate must possess at least a SPM/STPM/ Diploma's in Business Administration, Account or equivalent.
• Familiarity with electronic equipment such as cash register and POS.
• Strong communication and interpersonal skills to effectively assist customers.
• Excellent problem-solving abilities with keen attention to detail.
• Able to provide prompt delivery, meticulous and multi-tasking.

We offer:

• 5-Days week
• Annual Trip
• Increment & Bonus
• Outstanding career development opportunity
• Group PA & Hospitalization Scheme

About Oligo Business Services:

Oligo Business Services Pte Ltd is a leading HR service provider and consultancy, specializing in delivering high-quality HR and payroll solutions to clients across Singapore and Malaysia. We primarily support customers using Unit4 Prosoft HRMS and provide expert guidance on HR-related issues such as payroll, leave management, employee claims, and time and attendance.

Job Summary:

We are seeking a Custom Support Agent to join our team and assist customers with their HR-related inquiries and Unit4 Prosoft HRMS software support. This role is crucial in helping our clients manage their HR processes efficiently by providing knowledgeable and timely support.

Key Responsibilities:

• Respond to customer queries via email, ticketing management system, and over the phone.
• Provide expert advice and troubleshooting on Unit4 Prosoft HRMS software.
• Assist customers with HR-related queries, including payroll (Singapore and Malaysia), leave
• management, employee claims, and time and attendance.
• Diagnose and resolve technical issues by identifying the root cause and providing solutions.
• Ensure customer queries are resolved within established response and resolution times.
• Collaborate with other teams to escalate complex issues when necessary.
• Maintain detailed documentation of customer interactions and solutions provided.

Qualifications and Experience: Must Have:

• Strong understanding of HR policies and principles, especially related to payroll (Singapore and Malaysia), leave management, employee claims, and time and attendance.
• Excellent problem-solving skills and the ability to think logically and provide structured solutions.
• Proficiency in English with excellent written and verbal communication skills.
• Comfortable handling customer inquiries through email, ticketing systems, and over the phone.

Added Bonus:

• Experience with Unit4 Prosoft HRMS.
• Prior experience in a customer support role.
• Familiarity with HR software systems and technical support processes.

Personal Attributes:

• Organized and able to manage time effectively.
• Able to prioritize tasks and handle multiple customer queries simultaneously.
• Patient, with good customer service etiquette.
• Strong attention to detail and the ability to follow processes accurately.

Reporting Structure:

• This position reports directly to Oligo senior management.

Benefits:

• Competitive salary with annual increment.
• Increasing annual leave based on years of service.
• Comprehensive medical benefits.
• Collaborative work environment.
• Training and development opportunities.

Join Our Team:

• If you are a motivated individual looking to contribute to a growing company, Oligo Business Services offers an engaging and supportive work environment where your contributions are valued and rewarded. With our headquarters in Singapore and offices around the region you will be joining a progressive company looking to continue expanding in the near term.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職位描述

• 透過提供產品資訊和回答問題來幫助客戶。
• 使用 POS 系統準確處理現金、信用卡和支票交易。
• 記錄所有收到的現金和支票，開立收據，記錄所有交易，以便在會計部門進行最終對帳。
• 保持收銀台乾淨整潔。
• 執行管理層不時要求的任何其他工作分配/職責。
• 支援營運團隊和管理人員在高峰時段執行文書任務。

要求

• 候選人必須至少擁有 SPM/STPM/工商管理、會計或同等學歷文憑。
• 熟悉收銀機、POS等電子設備。
• 強大的溝通和人際交往能力，能夠有效地幫助客戶。
• 出色的解決問題的能力和對細節的敏銳關注。
• 能夠及時交付、一絲不苟、多工處理。

我們提供：

• 每週 5 天
• 年度旅行
• 增量和獎金
• 傑出的職涯發展機會
• 團體 PA 及住院計劃

關於 Oligo 商業服務：

Oligo Business Services Pte Ltd 是一家領先的人力資源服務供應商和顧問公司，專門為新加坡和馬來西亞的客戶提供高品質的人力資源和薪資解決方案。我們主要使用 Unit4 Prosoft HRMS 為客戶提供支持，並就薪資、休假管理、員工索賠以及考勤等人力資源相關問題提供專家指導。

工作總結：

我們正在尋找一名客製化支援程式加入我們的團隊，協助客戶進行人力資源相關的諮詢和 Unit4 Prosoft HRMS 軟體支援。這個角色對於透過提供知識豐富且及時的支援來幫助我們的客戶有效管理其人力資源流程至關重要。

主要職責：

• 透過電子郵件、票務管理系統和電話回覆客戶查詢。
• 提供有關 Unit4 Prosoft HRMS 軟體的專家建議和故障排除。
• 協助客戶處理人力資源相關的查詢，包括薪資（新加坡和馬來西亞）、休假
• 管理、員工索賠以及時間和出勤。
• 透過確定根本原因並提供解決方案來診斷和解決技術問題。
• 確保客戶的疑問在既定的回應和解決時間內得到解決。
• 必要時與其他團隊合作升級複雜問題。
• 維護客戶互動和所提供解決方案的詳細文件。

資格與經驗： 必須具備：

• 對人力資源政策和原則有深入的了解，特別是與工資（新加坡和馬來西亞）、休假管理、員工索賠以及時間和出勤相關的政策和原則。
• 出色的解決問題的能力以及邏輯思考和提供結構化解決方案的能力。
• 精通英語，具有出色的書面和口頭溝通能力。
• 透過電子郵件、票務系統和電話輕鬆處理客戶查詢。

新增獎金：

• 使用 Unit4 Prosoft HRMS 的經驗。
• 具有擔任客戶支援角色的經驗。
• 熟悉人力資源軟體系統和技術支援流程。

個人屬性：

• 有組織性並且能夠有效地管理時間。
• 能夠確定任務的優先順序並同時處理多個客戶查詢。
• 有耐心，有良好的客戶服務禮儀。
• 對細節的高度關注和準確遵循流程的能力。

報告結構：

• 該職位直接向 Oligo 高階管理層匯報。

好處：

• 有競爭力的薪資，每年遞增。
• 依服務年資增加年假。
• 綜合醫療福利。
• 協作的工作環境。
• 培訓和發展機會。

加入我們的團隊：

• 如果您是一個積極進取、希望為不斷發展的公司做出貢獻的人，Oligo Business Services 會提供一個有吸引力且支持性的工作環境，您的貢獻將受到重視和獎勵。我們的總部位於新加坡，並在該地區設有辦事處，您將加入一家不斷進取的公司，並希望在短期內繼續擴張。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

Location: KL ECO CITY

Position Overview:

We are seeking a dedicated and proactive Customer Support Executive to join our team. The successful candidate will play a crucial role in enhancing the effectiveness of our job postings by reviewing those with low applicant rates, conducting manual sourcing, and actively engaging with candidates across various platforms.

Key Responsibilities:

• Review Job Postings: Analyze job postings with low applicant responses and identify areas for improvement.
• Manual Sourcing: Utilize interviews and external databases to identify and attract potential candidates.
• Cross-Platform Posting: Share job openings on collaborative platforms, social media, and other relevant channels to maximize visibility and reach.
• Candidate Engagement: Actively reach out to candidates to share job opportunities and capture their interest, providing information and answering queries to encourage applications.
• Reporting: Maintain records of outreach activities and applicant responses to optimize sourcing strategies.

Qualifications:

• Proven experience in customer support, recruitment, or a related field.
• Strong communication skills, both verbal and written, with the ability to engage and influence candidates.
• Familiarity with various sourcing platforms, social media, and job boards.
• Detail-oriented with strong analytical skills to assess job postings and applicant trends.
• Ability to work independently and collaboratively in a fast-paced environment.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

地點：吉隆坡生態城

職位概況：

我們正在尋找一位敬業且積極主動的客戶支援主管加入我們的團隊。成功的候選人將透過審查那些申請率較低的候選人、進行手動尋找以及在各種平台上積極與候選人互動，在提高我們職位發布的有效性方面發揮至關重要的作用。

主要職責：

• 審查職缺：分析申請人回應率較低的職缺發布，並找出需要改進的領域。
• 手動尋找：利用面試和外部資料庫來識別和吸引潛在的候選人。
• 跨平台發布：在協作平台、社交媒體和其他相關管道上分享職缺，以最大限度地提高可見性和覆蓋範圍。
• 候選人參與：積極與候選人聯繫，分享工作機會並吸引他們的興趣，提供資訊並回答查詢以鼓勵申請。
• 報告：維護外展活動和申請人回覆的記錄，以優化採購策略。

資格：

• 在客戶支援、招募或相關領域擁有豐富的經驗。
• 較強的口頭和書面溝通能力，能夠吸引和影響候選人。
• 熟悉各種採購平台、社群媒體和招募網站。
• 注重細節，具有強大的分析能力，可以評估職位發布和申請人趨勢。
• 能夠在快節奏的環境中獨立和協作工作。

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求

Job Responsibilities:

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or client’s feedback and complaints in a professional manner
• Perform post-case administration for future reference 

Job Requirements:

• SPM / Diploma / Degree in any field. Relevant insurance certification will be an advantage
• Minimum 1-2 years of experience in customer service
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition

• Medical benefits
• Annual Leave
• Increment

工作職責：

• 處理各方面的詢問，有效維持我們聯絡中心的高水準可及性
• 確保透過清晰且相關的訊息與客戶和客戶進行溝通
• 以專業的方式管理客戶或客戶的回饋和投訴
• 事後管理以供日後參考

職位要求：

• SPM/文憑/任何領域的學位。有相關保險認證將優先
• 至少 1-2 年客戶服務經驗
• 享受人們的參與，並在處理複雜問題時提供良好的建議和耐心
• 良好的人際溝通與溝通能力
• 擁有愉快開朗的性格

• 醫療福利
• 年假
• 增量

Requirements:

• Minimum SPM holder
• At least 1 year experience in call center (inbound/outbound)
• Ability to work in shifts
• Excellent communication in English & Bahasa.

Jobscope:

• Handle incoming customer calls and resolve inquiries in a professional manner
• Provide accurate information about products, services, and policies
• Address customer complaints, follow up on issues, and ensure customer satisfaction
• Document interactions and update customer records

Benefits:

• OT Claim
• EPF
• SOCSO
• Medical Coverage

要求：

• 最低 SPM 持有者
• 至少 1 年呼叫中心經驗（來電/呼出）
• 能夠輪班工作
• 英語和印尼語溝通良好。

工作範圍：

• 以專業的方式處理客戶來電並解決疑問
• 提供有關產品、服務和政策的準確信息
• 處理客戶投訴，跟進問題，確保客戶滿意度
• 記錄互動並更新客戶記錄

好處：

• 加班索賠
• 公積金
• 社會保險協會
• 醫療保險