Total 13 customer service job vacancies in Customer Service category in Bridgwater, TA5 2AT

An excellent opportunity for an experienced Customer Service Manager to join a well-established company

Job Type: Full-Time, Permanent.
Salary: £32,000 - £35,000 Per Annum, Depending on Experience.
Location: Bridgwater, Somerset TA6.

About The Role:

The Customer Service Manager (CSM) is responsible for overseeing and improving customer service operations, ensuring that the team delivers exceptional service to clients, and resolving escalated customer inquiries. The CSM will manage a team of customer service representatives, analyse service metrics, and implement strategies to enhance overall customer satisfaction

Key Duties:

Leadership & Team Management

• Lead, mentor, and manage the customer service team, providing guidance and support
• Set performance goals, conduct regular performance evaluations, and manage staffing needs
• Develop training programs to ensure that the team is knowledgeable and effective in their roles

Customer Support Operations

• Ensure timely and effective resolution of customer inquiries and complaints via various channels (email, phone, chat, social media)
• Develop and enforce customer service policies and standards to maintain service consistency
• Handle escalated customer issues and resolve complex inquiries or complaints

Performance Metrics & Analysis

• Track key customer service metrics such as response time, customer satisfaction, first-call resolution, and case handling times
• Analyse customer feedback and identify areas for improvement to enhance the customer experience
• Prepare reports and present insights to upper management, offering recommendations for operational improvements

Continuous Improvement

• Implement tools and systems to streamline the customer service process, such as CRM software or ticketing systems
• Stay updated with industry trends and best practices to continually improve customer service strategies
• Collaborate with other departments (e.g., sales, product development) to ensure alignment and customer-centric initiatives

Customer Relationship Management

• Build strong, long-lasting relationships with key customers and clients, addressing their needs and concerns proactively
• Act as a point of contact for high-level customer interactions and inquiries
• Gather customer feedback to influence product or service enhancements

Candidate Requirements:

• Education: Business Administration, Communications, or a related field preferred. In the absence of formal qualifications, relevant previous experience will be considered
• Experience: Minimum of 3-5 years of experience in customer service, with at least 2 years in a supervisory or managerial role

Skills:

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Ability to handle difficult or escalated customer situations calmly and professionally
• Proficient in customer service software (e.g., CRM systems) and Microsoft Office Suite
• Analytical skills to interpret service metrics and customer feedback
• Strong problem-solving skills and a customer-first mindset

Company Benefits:

• Company Pension contributions
• 31 days holiday entitlement (Including Bank Holidays)
• Extra holiday entitlement (following 2 years of service)
• Work Uniform


If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

An excellent opportunity for an experienced Field Service Engineer to join a well-established company

Job Type: Full-Time, Permanent.
Salary: £35,000 - £40,000 Per Annum, Depending on Experience. (Based on 48 hours per week)
Location: Bridgwater, Somerset TA6.
Schedule: Monday to Friday (Full time) + Overtime. Weekend available with on call rota.

About The Role:

As a Field Service Engineer, you will be responsible for the routine maintenance and repairs of customer equipment. In addition to this you will be expected to maintain business relationships with customers as well as performing necessary administrative tasks and other duties within the scope of your job role.

Main Duties and Responsibilities:

Servicing & Maintenance

• Basic troubleshooting, diagnostics and fault finding
• Service, maintain, refurbish and repair of customer’s equipment
• Commissioning and Installation of customer equipment
• Use of hand/power tools – ratchets, spanner, hammers, etc.
• Maintenance and repair of company equipment and tools
• Manufacture, assembly and refurbishment of machinery/parts in the workshop or at customers premises
• Responding to call outs/breakdowns in a prompt manner at short notice
• Adhering to Health & Safety at all times

Customer Service

• Always provide a professional and courteous service to all customers and suppliers
• Build and maintain excellent relationships with new and existing customers, identifying their requirements where possible
• Reporting to customer any defects or issues with equipment that could cause harm to their staff or members of the public
• Provide help and advice to customers regarding the maintenance and repair of equipment
• Removal of all scrap/waste from customers site and ensuring area is safe and clean before leaving

Company Vehicle

• Check fluid levels of company service vehicles on a weekly basis and replenish as necessary
• Maintain cleanliness of the interior/exterior of company service vehicle
• Stock-take of service vehicles when requested
• Reporting any issues or damage with company vehicle to your line manager

Administrative Tasks

• Completion of service reports immediately after every job and ensure documentation is forwarded on to the relevant personnel
• Completion of timesheets, expense forms and request forms as required
Mentoring

• Assist and mentor new engineers/apprentices and give honest feedback on their performance to your line manager when requested

Candidate Requirements:

• Previous experience working in mechanical or electrical engineering – Ideally experienced as a field service engineer
• Excellent customer service with strong communication skills
• Ability to work on own initiative
• Comfortable mentoring an apprentice/junior engineer
• Comfortable with travelling and overnight stays (where required)

Qualifications & Certification:

• Diploma, City & Guilds or similar qualification in Mechanical/Electrical engineering or similar discipline
• Full Clean Driving License
• In the absence of formal qualifications, relevant previous experience will be considered
Company Benefits:

• Accommodation paid (for overnight stays) with meals provided
• 31 days holiday entitlement (Including Bank Holidays)
• Fuel Card and Hotel Card
• Use of company vehicle (work use only)
• Company pension contributions
• Extra holiday entitlement following 2 years of service
• Work uniform

Overtime rate paid on additional hours & Saturday, Sunday and Bank Holidays

Candidates can easily achieve £40,000 + per annum with overtime/callouts

If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.

Key Responsibilities:
1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery.
6. Analyze customer feedback and data to identify trends and opportunities for improvement.
7. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
8. Create and maintain documentation of customer service processes, procedures, and best practices.

Service Advisor- Somerset

Salary: £28,000

Location: Bridgwater

Full-Time position + Excellent Benefits

An exciting opportunity has arisen for a Service Advisorto join a well-established new and used car dealership. In this role, you will handle incoming and outgoing calls with customers needing vehicle maintenance, converting these interactions into workshop appointments.

What we are looking for:

- Previously worked as a Service Advisoror in a similar role.

- Proven experience in telephone-based customer service.

- Skilled in IT and customer management systems.

- Excellent communication skills and a customer-focused approach.

What's on offer:

- Competitive salary

- Supportive and collaborative working environment

- Opportunities for professional growth within the company

Apply now for this exceptional opportunity to contribute to a leading automotive group and further your career!

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords:Service Advisor, Parts Advisor, Service Administrator, Service receptionist, Service Adviser, jobs,Service Advisor

The Service Desk operates Monday and Friday between 07:00 and 20:00, you will be part of a weekly shift pattern (working 7.5 hours per day) to cover these hours. The Service Desk also operates on a Saturday between 08:00 and 14:00, you will be part of a rota to cover Saturdays, approx. 1 week in 30. As an evolving service, we are approaching a requirement to provide additional weekend support (between 08:00 and 18:00 on Saturday and Sunday) in the future. Please refer to the job description and person specification for further details and information regarding this role.

Rapid Response is a service which aims to meet patients' urgent care needs at home by providing urgent clinical, therapy or support interventions to keep a patient in their place of residence, which is key in improving patient outcomes, preventing avoidable hospital admissions and delivering NHS strategic priorities. Please refer to the attached job description.

Customer Solutions Architect
London
Day rates- £400- £500
6 months of contract with the possibility of extension

The Multinational Telecommunication sector is looking for a Customer Solutions Architect with DV Clearance for a 6-month contract(with the possibility of extension) based in London

A Customer Solutions Architect will be involved in collaborating with experts to deliver robust solutions using industry best practices and ICT frameworks.

Key Requirements:

• Hold UKSV Developed Vetting clearance.
• Expertise in unified communication technologies (Cisco, Juniper, etc.).
• Hands-on experience in designing and configuring complex systems.
• Preferred certifications: Cisco CCNP Collaboration, Ribbon SBC-ISP, VMware VCP-EUC.

This is an urgent vacancy so please apply ASAP with a copy of your CV. You can also send me your updated CV to atoofa. aiman@ randstaddigtial .com

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy and Belgium. We're the UK’s largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain, the largest supplier to British businesses and we employ more than 13,000 people. We operate nuclear, coal and gas power stations, wind farms, and combined heat & power plants. We have a focus on safe, dependable energy generation and an ethos of service excellence. We are playing a leading role in new nuclear build in the UK to secure a bright future for the combined business and its employees.
Telecoms Service Manager

Are you experienced in managing telecoms services to ensure they are compliant, cost-effective, and aligned with business needs? Are you capable of maintaining and improving Service Level Agreements, ensuring they remain aligned with business priorities? Are you skilled in identifying telecoms requirements, addressing service gaps, and proactively collaborating with suppliers for effective service delivery?

If so, we have an exciting opportunity for you to join us as our next Telecoms Service Manager here at Hinkley Point!

The Opportunity

As the Telecoms Service Manager, you'll ensure HPC Telecoms services are compliant, cost-effective, and aligned with business needs. You'll identify HPC's service requirements and ensure their effective delivery, track performance, and promote continuous improvement. Additionally, you'll maintain key relationships within HPC and IT Operations, acting as the go-to person for resolving issues.

Pay, benefits and culture

In addition to a salary starting from £65,000 depending on experience, we offer flexible benefits that support our employees’ physical, emotional, and financial wellbeing. Examples include: a market-leading company pension scheme, a bonus plan, health cover, electric vehicle leasing, mental health support and employee discounts.

At EDF, everyone is welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We are committed to equality, diversity, and inclusion. We would like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.

We are a disability confident employer and will do all we can to support you through your recruitment journey with us. If you would like to talk about adjustments, or support you may need, please note this within your application.

We will value the difference you bring and give you opportunities to thrive and succeed.

What you will be doing…

In this role, you’ll provide management and intelligent customer oversight for all applications provided to HPC and contracted third parties, ensuring regulatory compliance. Identify HPC’s telecoms requirements and work proactively with suppliers to address any service gaps, ensuring effective delivery. Actively maintain Service Level Agreements to align with NNB business priorities. Proactively identify opportunities for service improvements and collaborate with partners to implement them, promoting a culture of continuous improvement. Other responsibilities in this role also include:


- Understand IT cost drivers and recommend cost-effective service delivery.
- Serve as the primary interface between NNB and partners for telecoms services issue escalation.
- Maintain visibility of risks related to operational application services, identifying effective mitigation and appropriate escalation.
- Define system performance measures and monitor, measure, and report on IT systems performance, including oversight of third-party support contracts.
- Assess and manage planned changes to production services, minimising business operations impact.
- Represent HPC in corporate initiatives, ensuring HPC requirements and priorities are understood and reflected in decision-making.
- Ensure the successful transition of Telecoms Services from delivery to operations.


Who you are…

As our next Telecoms Service Manager, you will have a recognised professional qualification in Information Technology or Computer Science, along with substantial experience leading application teams. Previous team management experience and a proven record of success in this role are essential. Additionally, the candidate must have demonstrable experience in delivering IT services within a regulated industry. We’re also looking for you to hold:


- Extensive experience in IT service management, with expertise in best practice IT processes and controls (e.g., COBIT / ITIL).
- Strong background in System Administration support.
- Proven track record of delivering service improvements and managing IT service delivery in a growing business unit, including financial management.
- Highly service-oriented, with the ability to build strong, partnership-based relationships.
- Demonstrable experience in managing and developing partnerships with external service providers.
- Skilled in SLA development and management.
- Experienced in developing services to meet evolving business needs.


Applications for this role close: Sunday 23rd June

Join us and together we can help Britain achieve Net Zero.

#HinkleyPointCJobs #LI-Hybrid #DestinationNuclear #EDFNuclearJobs

• Job Title: Service Operator with RTITB counterbalance certificate
• Location: Bridgwater
• Pay Rate: £11.80p/h
• Hours: Monday to Friday rotating each week:
• Week 1 - 6am - 2.15pm
• Week 2 - 2pm to 10.15pm

HRGO Recruitment are looking for a Service Operator for our client's manufacturing department. The company manufactures household, laundry and personal care products for major retail multiples and brand owners.

The main duties are servicing the production lines, dealing with completed products and computer bookings. Your position will involve stock checking, line clearances and computer transactions.

Responsibilities

• You will be ensuring the movement of items into the production areas are made in a timely manner to make sure the production lines do not run out of raw materials.
• All manufacturing procedures are followed regarding the input of raw materials and the connection of tanks to the production lines to maintain the integrity of the products being produced.
• All completed products need to be spin wrapped and put into the warehouse ready for dispatch, so awareness of safe loads and correct wrapping is needed.
• Any raw materials not used in production must also be checked and returned to the warehouse.
• All stock movements need to be loaded into the computer system to maintain accurate records so attention to detail is very important.
• Performance of frequent stock checks
• Occasional support required to cover holidays for the loading /unloading of vehicles.

Qualities

We are looking for someone with the ability to work to deadlines and keep the lines supplied with raw materials so they can realise their maximum efficiency. Full training will be given, however some experience within a manufacturing.

A flexible attitude is required.

Please click apply now for a consultant will be in contact

Job Title: Customer Service/ Administrator
Location: Bridgwater, Somerset
Hours: Monday - Friday 37.5 hours

Salary: £26,000

APPLY TODAY!

Our established client in Bridgwater are currently looking for a Customer Service/ Administrator to join their team on a permanent basis for 12-18 month covering maternity leave.

Duties include:
* Order processing
* Liaising with Sales Reps/Account Managers
* Dealing with queries by email/phone/face to face
* Booking and preparing documentation for transport by Road and Sea
* Covering colleagues during periods of absence
* Filing - and keeping system updated
* Admin tasks, as required.
* Occasional travel to Manchester Warehouse and customer visits
(approximately 3 times per year)

Essential Skills:

• Good English - speaking and written.
• Good communication skills - phone, email, face to face
• Good arithmetic
• Attention to detail and accuracy.
• Open minded and adaptable to constant change

Desirable:

• Experience working in a customer service role.
• Experience working in manufacturing production environment.
• Used to and familiar with working as part of a team.
• Knowledge of Excel and other Microsoft packages including Word and Outlook
• Export documentation experience
• Knowledge of Dangerous Goods transport legislation

If interested apply today or call us on 01823 352333!

CPTaunton

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

12- 18 FTC ( Maternity Cover) Customer Service Administrator opportunity for a manufacturing company based in Bridgwater.

Salary- up to £26k

28 days HOL inc Bank holidays

37.5 hours per week Mon- Fri

You should have great communication skills- phone, email and face to face, good arithmetic and attention to detail.

Duties include:

Order processing

Liaising with Sales Reps/Account Managers

Dealing with queries by email/phone/face to face

Covering colleagues during periods of absence

Filing - and keeping system updated

Admin tasks, as required.

Occasional travel to Manchester Warehouse and customer visits (approximately 2 times per year for training)

Desirable skills:

Open minded and adaptable to constant change.

Experience working in a customer service role

Experience working in manufacturing production environment.

Used to and familiar with working as part of a team

Knowledge of Excel and other Microsoft packages including Word and Outlook

Export documentation experience

Knowledge of Dangerous Goods legislation

Working within the Service Department, you will be the first point of contact for our customers over the telephone and in the branch so it’s vital they have a welcoming experience. Our customers expect a high level of service and expertise and we don’t like to disappoint! Working as part of a team, the Service Advisor role will be both demanding and rewarding. You will be an essential contact with Scania's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide excellent service. Scania goes the extra mile to provide an excellent employment package for every member of staff. This can include; Incentive Schemes, Pensions, Scania Rewards, and an Employee Assistance Programme. Roles and Responsibilities include: • Dealing with customers' and clients' needs face-to-face and over the phone with a professional and friendly approach • Service reception cover • Contacting external customers and providers for various information requests • Assisting with the day-to-day smooth running of the service desk • MOT bookings • General duties relevant to the smooth and efficient operation of the department as required by your line managerTraining to be Provided

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.