Total 2 construction quality control job vacancies in Customer Service category in D13 Macpherson, Braddell

Job Description:

• Work closely with internal and external stakeholders to enhance service delivery.
• Feedback case management, call centre management, as well as working with relevant stakeholders (internal and external) on systems development and enhancement, ensuring that systems are able to help the organisation in effectively managing public feedback.
• Opportunity to be involved and implement inter-agency service improvement initiatives.

Working Arrangement:

Contract Duration: Perm Role

Location: Singapore Botanic Gardens

Salary:$3700-$6000/Month

Working Hours:

8.30am to 6pm Mon to Thu

8.30am to 5.30pm Fri

Role Requirements:

• Experience in systems management, call centre management, website management, data analytics, quality service management, etc.

• On the job training will be provided.

• Possess analytical, interpersonal and communication skills with excellent command of English.

• Able to work independently in a fast paced and dynamic working environment.

Job Description

• To manage site office and HDB Building Service Centre, attend to resident's feedback and complaints. Interact with residents to maintain good relationship.
• Assist on phone calls and emails to answer resident’s enquiries. Make appointment for resident to attend inspection with BSC (Building Service Centre) team.
• Liaison with consultants and HDB officers.
• Prepare and manage correspondence, reports and documents. Maintain & upkeep of Information Centre & BSC.
• Organize and coordinate site meetings, conferences.
• Provide admin support to the project team.
• Assist HR department to handle foreign construction worker matters.
• Assist Finance Department for project petty cash claim matters.
• Other ad-hoc duties assigned by project manager.

Requirements

• Candidate must possess at least a higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, any field.
• Experience in handling HDB BTO project is preferred.
• Proficient in Microsoft Office such as Excel, Word and Power Point.
• Willing to work 5.5 days at HDB construction site.
• Fluent in English and strong communication skills.