Total 6 job vacancies by Tech Aalto Pte. Ltd.

Job Title: Tech Admin / Support - IT Planning & Finance
Position Type: Contract

Experience: 5+ years

Job Description:

We are seeking a skilled and detail-oriented Tech Admin / Support professional focused on IT Planning and Finance to join our team. This role will be responsible for supporting IT governance, managing project planning, and overseeing financial processes, including budgeting and expense tracking. The ideal candidate will have experience in IT financial management, strong organizational skills, and a comprehensive understanding of project planning and governance frameworks.

Key Responsibilities:

• Support IT governance activities by implementing best practices in project planning and financial management.
• Assist in the preparation and management of IT budgets, track expenses, and provide regular financial reporting to stakeholders.
• Contribute to project portfolio management, ensuring alignment with organizational goals and budgetary constraints.
• Utilize financial and resource management tools, such as Workday, to maintain accurate records and improve budgeting and resource allocation processes.
• Collaborate with cross-functional teams to gather project requirements, track financial metrics, and generate insights for decision-making.
• Prepare and maintain financial reports, forecasts, and dashboards for ongoing project monitoring and budget reconciliation.
• Provide administrative support in IT planning initiatives, ensuring efficient operations within the finance and governance functions.

Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in IT governance, project planning, or financial management.
• Strong understanding of IT project planning, governance frameworks, and financial reporting standards.
• Experience in financial budgeting, expense tracking, and project portfolio management within an IT environment.
• Proficiency in financial and resource management tools, such as Workday, and familiarity with IT budgeting frameworks.
• Excellent organizational, analytical, and communication skills, with the ability to manage multiple priorities effectively.

Preferred Skills:

• Experience in financial management within an IT or technology-focused organization.
• Knowledge of budgeting frameworks and financial reporting standards specific to the tech industry.
• Relevant certifications in project management or financial analysis (e.g., PMP, CFA) are a plus.

If you have a strong foundation in IT financial planning and governance, along with excellent analytical and communication skills, we encourage you to apply!

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Job Title: Tech Admin / Support (IT Resourcing & Commercials)
Position Type: Contract 12 months
Experience: 5+ years

Job Description:

We are looking for a highly organized and detail-oriented Tech Admin / Support professional specializing in IT Resourcing and Commercials to join our team. This role involves managing vendor relationships, supporting IT procurement processes, and assisting with resource and contract management. The ideal candidate will have a strong background in IT operations, vendor management, and procurement, along with the ability to handle multiple tasks and support cross-functional teams.

Key Responsibilities:

• Manage and maintain vendor relationships, including performance metrics and service level agreements.
• Coordinate and support IT resourcing and procurement processes, ensuring alignment with company policies and standards.
• Assist in the development and documentation of procurement standards, contract management, and demand aggregation processes.
• Review, analyse, and evaluate vendor performance data to ensure compliance with contractual terms and address any issues as needed.
• Work closely with cross-functional teams to address resourcing needs, manage vendor engagements, and streamline operations.
• Support the creation and management of documentation for procurement activities, including contract renewals, amendments, and compliance tracking.
• Ensure timely and efficient execution of tasks within a fast-paced environment, providing administrative support to IT and commercial operations.

Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• Minimum of 5 years of experience in IT operations, vendor management, or procurement.
• Strong understanding of vendor management, resourcing, and procurement processes, with an emphasis on IT-specific requirements.
• Familiarity with procurement documentation standards, contract management, and demand aggregation.
• Excellent organisational, communication, and analytical skills.
• Ability to manage multiple priorities effectively and support cross-functional teams in a dynamic, fast-paced setting.
• Proficiency in MS Office Suite, especially Excel, and experience with vendor management tools or procurement software is an advantage.

Preferred Skills:

• Experience in IT operations within a large or multinational organization.
• Knowledge of relevant procurement and vendor management software.
• Certification in procurement or vendor management (e.g., CIPS) is a plus.

If you are a detail-oriented professional with strong experience in IT support, vendor management, and procurement, we would like to hear from you!

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Responsibilities:

CR creation:

• Creation of Change request, gather information from multiple sources
• Follow up with user for the missing information
• Validate the CR before submission
• Follow up with various stakeholder for the approval of the change request
• Perform CR amendments based on the user request
• Close the CR

Patching

• Perform UAT and production patching
• Follow the SOP for the patching
• Do pre-preparation for the patching
• Follow up the change request and patch the server and components which are only listed in the change
• Get user confirmation before proceeding to next step
• Any issues or error report to the technical team
• Follow up with user on the verification and testing signoff

Shift:

• Its 24/7 shift work including weekends
• Patching should be performed in the patching room at office

Ideal Candidate should have 1-2 years of expereince as L1/L2 Desktop support services.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Job Title: Patching & Change Request Coordinator (L1/L2 Support)

Location: Onsite – Singapore
Shift Timings: Rotating shifts (9am-6pm, 1pm-10pm, 9pm-6am) including occasional overnight shifts for UAT and weekend work as required.

Job Summary:
This hands-on role involves managing and executing patching processes, raising Change Requests (CR), performing User Acceptance Testing (UAT) patching, and supporting production patching according to Standard Operating Procedures (SOPs). The Patching & Change Request Coordinator will play a key role in maintaining system readiness by adhering to established processes in a collaborative patching room environment. This role is ideal for individuals with prior L1/L2 support or service desk experience and is open to professionals re-entering the workforce.

Key Responsibilities:

1. Patching and Change Request (CR) Management:Conduct system patching activities in line with SOPs by following step-by-step instructions, including taking snapshots, executing system rebatch, and supporting application testing.
   Raise and manage CRs, ensuring proper documentation, submission, and follow-ups as required.
   Execute UAT patching and production patching with precision and in coordination with the bank’s technical team.
   
2. Standard Operating Procedure (SOP) Compliance:Follow SOPs closely to ensure patching is completed smoothly by pressing necessary prompts, capturing snapshots, and completing rebatch and other required tasks.
   Conduct user follow-ups to verify system integrity post-patching.
   
3. Shift-Based Monitoring and Support:Work in rotating shifts, including occasional night shifts, to ensure 24/7 patching coverage.
   Participate in weekend shifts as needed during UAT testing, ensuring seamless operations and handovers.
   
4. Reporting and Coordination (for Lead Role):Download and review patching reports, allocate CRs to engineers with designated quotas (e.g., 20/30/10 each).
   Conduct follow-ups every hour and manage UAT checkpoints by 6pm to ensure timely progress.
   
5. Liaison with Technical Team:Coordinate with the bank’s technical team to address any technical issues that may arise during patching.
   Support team members with queries related to the patching process or CR management.
   

Qualifications:

• 1-2 years of experience in L1/L2 support, desktop support, or service desk roles.
• Familiarity with patching processes, CR handling, or similar operational tasks in an IT environment is a plus.
• Strong attention to detail and ability to follow SOPs without deviation.
• Effective communication and coordination skills for follow-ups and user support.

Additional Details:

• Open to candidates re-entering the workforce, especially those with a prior background in desktop support, service desk, or related roles.
• Ability to work shifts, including occasional night shifts, as well as some weekend UAT support.

Key Skills:

• System patching and CR management
• SOP adherence and documentation
• Basic troubleshooting and desktop support
• Clear communication and follow-up skills

Role: Contact Center – Customer Support

Designation: Customer Support Representative – Mobile Support

Department: Operations

Reports to: Team Leader

Summary:

Customer Support Representative for Mobile/ Fixed line provides day-to-day operational support via inbound calls and web support via live chats, emails and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing “white glove” customer service and satisfaction.

Responsibilities:

• Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
• Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
• Meet and improve schedule guidelines (log in, breaks, avail and on call handling time etc.) and demonstrate reliable attendance
• Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
• Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
• Display professional, positive, and courteous phone etiquette.

Education:

• High School pass is minimum requirement with Excellent Communication skills
• Knowledge of English as the secondary language is preferred

Working conditions and requirements:

• Remote – Work from home
• Should be available to work between 7 AM to 7 PM local time (Rotational Shifts)
• Should have a reliable and fast Wi-Fi connection at home.
• Should be ready to connect via video during training and 1 on 1 discussions.
• Should have a safe and suitable work environment at home
• Should be able to work as per the break/lunch timings allocated by the supervisor

Selection Criteria: -

• Interview

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Role: Contact Center – Customer Support

Designation: Customer Support Representative – Mobile Support

Department: Operations

Reports to: Team Leader

Summary:

Customer Support Representative for Mobile/ Fixed line provides day-to-day operational support via inbound calls and web support via live chats, emails and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing “white glove” customer service and satisfaction.

Responsibilities:

• Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
• Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
• Meet and improve schedule guidelines (log in, breaks, avail and on call handling time etc.) and demonstrate reliable attendance
• Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
• Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
• Display professional, positive, and courteous phone etiquette.

Education:

• High School pass is minimum requirement with Excellent Communication skills
• Knowledge of English as the secondary language is preferred

Working conditions and requirements:

• Remote – Work from home
• Should be available to work between 7 AM to 7 PM local time (Rotational Shifts)
• Should have a reliable and fast Wi-Fi connection at home.
• Should be ready to connect via video during training and 1 on 1 discussions.
• Should have a safe and suitable work environment at home
• Should be able to work as per the break/lunch timings allocated by the supervisor

Selection Criteria: -

• Interview

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.