Total 1 customer service job vacancies in Art / Design / Entertainment category in Japan, Tokyo

We are seeking an experienced and dynamic Presales FSM Solution Specialist to join our Tokyo-based team. The ideal candidate will possess a deep understanding of Field Service Management processes and technologies, coupled with excellent communication and presentation skills. The Presales FSM Solution Specialist will play a pivotal role in driving sales by effectively showcasing the capabilities and benefits of our FSM solutions to potential clients.

Key Responsibilities:

• Advocate for our customers, leveraging your technical, industry, and business expertise to meet their needs effectively.
• Use a consultative approach to value-based selling to establish a deep understanding of our customers' business and technical needs.
• Establish a 'trusted technical advisor' relationship with our customers' technologists and internal technical teammates.
• Collaborate with the sales team to understand customer requirements and develop tailored FSM solutions that address their needs.
• Conduct engaging and informative product demonstrations to showcase the features, functionalities, and benefits of our FSM solutions.
• Serve as a subject matter expert on FSM technologies, staying abreast of industry trends and advancements to effectively advise clients on best practices and solutions.
• Assist in the creation of proposals, RFP responses, and other sales materials, ensuring alignment with customer needs and solution offerings.
• Build and maintain strong relationships with prospective clients, acting as a trusted advisor throughout the sales cycle and beyond.
• Work closely with cross-functional teams including product development, implementation, and support to ensure seamless delivery of solutions to clients.
• Continuously gather market intelligence and competitor insights to inform product development and sales strategies.