Total 24 Administrative / Clerical job vacancies in Kansas City, Missouri

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION**

Duties include but may not be limited to the following:

Administrative Management:

• Provides for the overall administrative management of the Mental Health Service.
• Advises, plans, develops, implements, and evaluates administrative processes and programs such as contract management, funds management, clinic flow, clinic scheduling,
• staffing efficiency, labor mapping, access, strategic planning, and communication across the Service Line.
• Manages a variety of administrative functions, including the Service appointment calendar, distribution and dissemination of incoming mail, internal controls, records management, publication, and forms management.
• Ensures inquiries, correspondence, and actions are addressed in a timely fashion following established templates, suspense timelines, or other process as appropriate.
• Develops performance metrics and process measurement methods - collecting data from various sources; analyzing data; developing reports; and providing guidance to the Service Chief and other clinical staff.

• Analyzes resource needs and makes recommendations based on staffing needs, approval of individual expenditures for all non-recurring items; approving and preparing all requests for funding, etc.
• Performs analysis of budget requests by employing techniques such as cost-benefit analysis, program tradeoffs, and explorations of alternative methods of funding to ensure that program objectives are met.
• Coordinates equipment needs with internal and external staff, research specific equipment needs, how it will be used, obtains quotes, conducts market research, obtains, and justifies approvals, communicates with contracting and coordinates delivery and installation.
• Serves as the Contracting Officer Representative (COR) for medical service contracts needed for the provision of essential patient care within the Medical Center and CBOCs.

• Administers and oversees all aspects of personnel management within the Service.
• Provides advice on interpretation and application of a variety of human resources policies, practices, and procedures that affect the Mental Health Service Line.
• Directs recruitment and onboarding activities, research and input for market pay development and reviews, and other personnel administrative tasks.
• Reviews and maintains personnel action requests, awards, promotions, and supervisors' disciplinary action documentation.
• Maintains files and documents on all personnel actions, coordinating actions with appropriate staff or supervisor, monitoring current and projected personnel actions, and providing continuous status updates.

• Conducts data research and analysis on specific programs and incentives such as book ability, cost outliers, and contract management items.
• Performs review and analysis of productivity data, developing action plans that lead to improved performance and/or productivity and implementation of improved management controls.
• Develops short- and long-range plans to ensure programs and services support objectives and are synchronized with facility and VHA goals and requirements.
• Develops, conducts, or directs special studies to resolve problems that arise (or could potentially arise) related to new or altered program requirements or resources issues, providing the basis for planning, organizing, and controlling both day-to-day and long-term operations of the Service.

• Plans and directs the activities of subordinates and managing training and support needs to assure an appropriate work environment.
• Provides oversight of the day-to-day work completed by subordinates. Sets and prepares schedules for completion of work.
• Develops performance plans and evaluates the performance of direct reports.
• Provides administrative oversight and guidance (not supervision) over the performance of the clinical subordinates as the direct extension of the Mental Health Service Chief.
• Gives advice, counsel, and instruction to employees on both work and administrative matters.
• Hears and resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager.
• Performs other related duties as assigned.

St. Louis VA Medical Center is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.


The incumbent provides clerical and administrative assistance to the organization. Receives all visitors and telephone calls to superiors. Determines nature of call or business of visitors. If business requires the attention of technical or staff specialists, decides whether the importance of business such as to require personal attention of superiors or if the visitor should be referred to the appropriate division concerned with specific subject. Incumbent is authorized to give out administrative and technical information to callers upon determination of their right to receive it. When calls involve matters on which superiors will require background information, tactfully postpones the conversation, obtains the required information, and presents the information when informing the superiors of the pending call.

Controls activities schedule and reminds managers of appointments. On own initiative and discretion, establishes priorities, sets up, reschedules, or refuses appointments, accepts or declines invitations to meetings, and arranges for representation by a subordinate official when that is desirable. Reviews correspondence and documents prepared for signature of or requiring coordination by managers for conformance with regulations, grammar, format, and special policies of the installation. On own initiative, returns such communications to the originator for correction when not in conformance with known policies or correspondence regulations. Gives advice and instructions to subordinate offices through discussions with author or staff to obtain higher degree of compliance with general installation policies and correspondence regulations.

Obtains information required by management from various sources within the VA, requiring a comprehensive knowledge of the VA's complex organizational structure. Collects such information, presenting in its original form or editing and revising as necessary. While reading incoming
correspondence, determines that portion requiring personal attention or policy decision by supervisor. Research regulations applicable to the subject for presentation in one package along with any previous correspondence on the same subject. Presents information for use by the superior when making speeches or presentations to local community civic and welfare groups. Keeps the superiors informed of important details of the office, visitors, and various events where failure to recognize significant matters might impair the effective operation of the organization. Screens incoming documents from staff members to ensure compliance with VA and organizational regulations or for discussion at staff meetings.

Composes correspondence on own initiative, based on a knowledge of superior's views and desires. Typical subjects include administrative matters, letters of acknowledgement, general office and organization policies, acceptance of invitations, and cancellation of conferences. Prepares regular and
special records such as but not limited to time/attendance, leave, degree of use of filing space, and amount of material present in the offices. Prepares similar paperwork to ease the flow of work through the office and provides superiors with current information in readily accessible form. Takes meeting
minutes. Composes letters, endorsements, messages, office instructions, and reports, with responsibility for sentence structure, grammar, and spelling. Writes resumes of conferences and gives copies to participants who are expected to take action as result of conferences. On own initiative, follows up on projects resulting from conferences to ensure that schedules are met and reports progress to managers.


Work Schedule: Monday - Friday, 7:30am - 4:00pm
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Secretary/PD099000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

The selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Washington DC; Atlanta, GA; Boston, MA; New York City, NY; Dallas, TX; Philadelphia, PA; San Francisco, CA. For specific locations, please see: DOL offices. Advertised salary reflects the pay range for the above locations. Upon selection, the salary will be set in accordance with the selectee's assigned duty location.

Click here for Telework Position Information This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.

Major duties include but are not limited to:

• Leads and supervises a team of administrative support specialists, providing clear direction, setting performance expectations, and fostering a collaborative and high-performance work environment.
• Monitors progress toward goals, track key performance indicators (KPIs), and adjusts strategies and tactics as necessary to ensure alignment with organizational objectives.
• Oversees the planning, execution, and completion of projects and initiatives undertaken by the management analyst team.
• Monitors and manages the allocation of physical office space, meeting rooms, and workstations to optimize resource utilization. This involves allocating spaces based on staff requirements, job roles, and project needs.
• Develops and maintains process documentation, including standard operating procedures (SOPs) and process maps, to ensure clarity and consistency in operations.
• Develops and manages a comprehensive new employee orientation program tailored to the specific needs of the IT organization, ensuring alignment with organizational goals, culture, and regulatory requirements.
• Serves as the OCIO FOIA Specialist responsible for managing and overseeing all aspects of FOIA requests and compliance within the organization.
• Collaborates with Asset and Configuration Management Division to assist in the facilitation of laptops and cell phones according to organizational needs. Responsible for overseeing all aspects of supply purchasing, inventory management, and control procedures.
• Develops and manages team's budget, ensuring prudent allocation of funds to support team operations, training, and initiatives. Monitors expenditures, analyze budget variances, and make informed decisions to optimize resource utilization and cost-efficiency.
• Communicates regularly with OCIO management concerning safety and workplace injuries.
• Develops and communicates a clear vision for the team's role in achieving the organization's mission, and creates actionable plans to accomplish these objectives.
• Collaborates with IT leadership to create a culture of innovation and encourage employees to proactively identify and report process improvement opportunities.
• Collaborates with upper management and stakeholders to define the team's objectives, priorities, and strategic goals within the larger organizational context.

This position serves as the Administrative Officer (AO) for Environmental Management Services (EMS) reporting directly to the Hospital Housekeeping Officer (HHO) at the Harry S. Truman Memorial Veterans' Hospital in Columbia, Missouri.

Major Duties and Responsibilities include:

1. Provides for the overall administrative management for the service - serving as an administrative extension of the Hospital Housekeeping Officer (HHO) and Assistant Hospital Housekeeping Officer (AHHO), Environmental Management Service, and professional staff, explaining service policies and assisting staff in implementing them.
2. Assists with the development and formatting of Medical Center policies and Standard Operating Procedures (SOPs); tracks policies to ensure they are updated as necessary - interpreting administrative policies, defining administrative requirements and/or providing advice to EMS management on related issues.
3. Applies new policies, provides advice on requirements, maintains administrative systems, and prepares administrative paperwork.
4. Reviews and evaluates guidance on various functions and procedures, identifies problem areas, and implements or recommends actions to improve procedures and increase efficiency, eliminate problems, and conform to policy requirements.
5. Participates in regular meetings with leadership and other officials to address administrative management issues, resolve problems, and provide recommendations for correcting or improving processes and programs.
6. Compiles information and prepares administrative reports for management briefing and sharing with work groups.
7. Provides full staff assistance on administrative matters. Plays a key role for planning, organization, development, direction, and
8. evaluation of medical center administration, in support of the facility, VISN, and Central Office activities.
9. Works collaboratively with the HHO and supervisors to analyze and evaluate the efficiency and
10. effectiveness of Environmental Management operations.
11. Assists the HHO in assessing the effectiveness of the housekeeping and linen services provided to patients.
12. Assists the HHO in providing leadership with findings and recommends ways to improve the effectiveness and efficiency of the service work operations.
13. Advises the HHO regarding staffing or resource issues that may arise in housekeeping or linen services and ensures patient care is not adversely impacted.
14. Oversees the full range of human resources requirements for the organization, performing personnel administration and management for the service through writing job descriptions, preparing job analyses, coordinating personnel. actions, maintaining personnel- related records, advising managers on personnel issues, and handling matters involving recruitment, promotion, awards, position classification, training, etc.
15. Provides advice and assistance to managers and staff concerning agency personnel processes and procedures
16. Serves as the Alternate Control Point Approving Official for all departmental accounts.
17. Ensures that all expenditures are properly authorized and documented.
18. Performs other related duties as assigned.

Promotion Potential: The selectee may be promoted to the full performance level (GS-11) without further competition when all regulatory, qualification, and performance requirements are met. Selection at the lower grade level (GS-9) does not guarantee promotion to the full performance level.

Work Schedule: Monday-Friday; 07:30AM-4:00PM
Telework: Yes
Virtual: This is not a virtual position.
Position Description/PD#: Administrative Officer/PD100180

The selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Washington DC; Atlanta, GA; Boston, MA; New York City, NY; Dallas, TX; Philadelphia, PA; San Francisco, CA. For specific locations, please see: DOL offices. Advertised salary reflects the pay range for the above locations. Upon selection, the salary will be set in accordance with the selectee's assigned duty location.

Click here for Telework Position Information This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.

Major duties include but are not limited to:

• Leads and supervises a team of administrative support specialists, providing clear direction, setting performance expectations, and fostering a collaborative and high-performance work environment.
• Monitors progress toward goals, track key performance indicators (KPIs), and adjusts strategies and tactics as necessary to ensure alignment with organizational objectives.
• Oversees the planning, execution, and completion of projects and initiatives undertaken by the management analyst team.
• Monitors and manages the allocation of physical office space, meeting rooms, and workstations to optimize resource utilization. This involves allocating spaces based on staff requirements, job roles, and project needs.
• Develops and maintains process documentation, including standard operating procedures (SOPs) and process maps, to ensure clarity and consistency in operations.
• Develops and manages a comprehensive new employee orientation program tailored to the specific needs of the IT organization, ensuring alignment with organizational goals, culture, and regulatory requirements.
• Serves as the OCIO FOIA Specialist responsible for managing and overseeing all aspects of FOIA requests and compliance within the organization.
• Collaborates with Asset and Configuration Management Division to assist in the facilitation of laptops and cell phones according to organizational needs. Responsible for overseeing all aspects of supply purchasing, inventory management, and control procedures.
• Develops and manages team's budget, ensuring prudent allocation of funds to support team operations, training, and initiatives. Monitors expenditures, analyze budget variances, and make informed decisions to optimize resource utilization and cost-efficiency.
• Communicates regularly with OCIO management concerning safety and workplace injuries.
• Develops and communicates a clear vision for the team's role in achieving the organization's mission, and creates actionable plans to accomplish these objectives.
• Collaborates with IT leadership to create a culture of innovation and encourage employees to proactively identify and report process improvement opportunities.
• Collaborates with upper management and stakeholders to define the team's objectives, priorities, and strategic goals within the larger organizational context.

The Mental Health Service provides a wide array of complex specialty care programs, including Primary Care Mental Health Integration (PCMHI), Mental Health Clinic (MHC), Mental Health Intensive Case Management (MHICM), Psychosocial Rehabilitation & Recovery Centers (PRRC), PTSD Clinical Team (PCT), Substance Abuse Residential Rehabilitation Treatment Program (SARRTP), Substance Treatment Outpatient Program (STOP), Suicide Prevention, Intimate Partner Violence Assistance Program (IPV), Acute MH Inpatient Unit, as well as the associated training programs.

Administrative Management:

• Provide for the overall administrative management of the Mental Health Service.
• Responsible for advising, planning, developing, implementing, and evaluating administrative processes and programs such as contract management, funds management, clinic flow, clinic scheduling, staffing efficiency, labor mapping, access, strategic planning, and communication across the Service Line.
• Monitor administrative performance and suspense actions.
• Develop performance metrics and process measurement methods - collecting data from various sources; analyzing data; developing reports; and providing guidance to the Service Chief and other clinical staff.
• Identify the linkage in complex systems and diverse processes in order to obtain efficiencies that improve quality of care while balancing improvement of operational performance and conservation of resources.
• Review documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate in order to maintain suspense controls on actions such as project milestones, progress reports, funding accomplishments, and compliance strategies.
• Maintain continuous liaison and communication with staff to ensure assigned actions are handled within prescribed time limits and that responses conform to procedural and substantive requirements.

• Administer and oversees all aspects of personnel management within the Service.
• Provide advice on interpretation and application of a variety of human resources policies, practices, and procedures that affect the Mental Health Service Line.
• Direct recruitment and onboarding activities, research and input for market pay development and reviews, and other personnel administrative tasks.
• Review and maintain personnel action requests, awards, promotions, and supervisors' disciplinary action documentation.
• Maintain files and documents on all personnel actions, coordinating actions with appropriate staff or supervisor, monitoring current and projected personnel actions, and providing continuous status updates.
• Review related reports and analyzes trends to identify deficiencies or discrepancies and recommends plans to improve efficiency of processing actions and solutions to eliminate recurrence of unfavorable conditions.

Selectee(s) will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Washington, DC; Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Kansas City, MO; Dallas, TX; San Francisco, CA; Seattle WA. For specific locations, see: DOL offices. Advertised salary reflects the pay range for the above locations. Upon selection, salary will be set in accordance with the selectee's assigned duty location.

Major duties for this position include, but are not limited to:

• Communicate and track key performance metrics across departments.
• Apply statistics and data modeling to gain actionable business insights and boost customer productivity and revenue.
• Analyze business requirements and processes and makes recommendations to senior leadership for implementation.
• Create and maintain design and requirements documents to identify the development needs for streamlining and improving agency operations.
• Serve as expert consultant and advisor to Chief Technology Officer (CTO)/Deputy CTO regarding the application of DOL, scientific and statistical standards to data evaluation and analysis in the development of high-priority analyses and actionable metrics.
• Establish, implement and employ predictive modeling and advanced statistical analysis processes to facilitate business decision-making for senior leadership.
• Build strong relationships with key OCIO customer organizations and user communities.
• Coordinate with all staff elements and contractors responsible for IT support and delivery to ensure activities align with OCIO's strategic plan and departmental objectives.
• Formulate and defends an IT budget and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Plan and assign work based on priorities and prepares schedules for completion of work.
• Develop performance standards and evaluates work performance.
• Advise, counsel and instruct employees on both work and administrative matters.
• Provide active leadership in the equal employment opportunity (EEO) program.
• Provide direction and support in day-to-day operations of OCIO project management initiatives.
• Perform other duties as assigned.

Selectee(s) will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Washington, DC; Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Kansas City, MO; Dallas, TX; San Francisco, CA; Seattle WA. For specific locations, see: DOL offices. Advertised salary reflects the pay range for the above locations. Upon selection, salary will be set in accordance with the selectee's assigned duty location.

Major duties for this position include, but are not limited to:

• Communicate and track key performance metrics across departments.
• Apply statistics and data modeling to gain actionable business insights and boost customer productivity and revenue.
• Analyze business requirements and processes and makes recommendations to senior leadership for implementation.
• Create and maintain design and requirements documents to identify the development needs for streamlining and improving agency operations.
• Serve as expert consultant and advisor to Chief Technology Officer (CTO)/Deputy CTO regarding the application of DOL, scientific and statistical standards to data evaluation and analysis in the development of high-priority analyses and actionable metrics.
• Establish, implement and employ predictive modeling and advanced statistical analysis processes to facilitate business decision-making for senior leadership.
• Build strong relationships with key OCIO customer organizations and user communities.
• Coordinate with all staff elements and contractors responsible for IT support and delivery to ensure activities align with OCIO's strategic plan and departmental objectives.
• Formulate and defends an IT budget and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Plan and assign work based on priorities and prepares schedules for completion of work.
• Develop performance standards and evaluates work performance.
• Advise, counsel and instruct employees on both work and administrative matters.
• Provide active leadership in the equal employment opportunity (EEO) program.
• Provide direction and support in day-to-day operations of OCIO project management initiatives.
• Perform other duties as assigned.

• Leads departmental deployment of security systems technologies for a variety of administrative, financial, technical and security applications; and provides authoritative input on all matters pertaining to security services.
• Develops policies, plans, and procedures to ensure the continued reliability, security and accessibility of systems, network, and data infrastructure.
• Ensures critical mission systems are in compliance and consistent with the Department's IT Security Program and enhance interoperability and integration for business applications and IT infrastructure.
• Evaluates the impact of new cybersecurity guidance on current programs and recommends changes to existing policies and processes to ensure compliance and responsiveness.
• Provides expert advice, counsel, and instruction to senior management on cybersecurity issues and conducts decision-type briefings, as required, to perform missions and achieve goals and objectives.
• This position may require on call duties on a 24x7x365 basis and may be required to work weekends, nights and/or holidays on a rotational basis or as the need/workload dictates.

Major duties include but is not limited:

• Develop and execute all business operations and administrative functions within the BHSL and its diverse programs.
• Provide support, guidance, and training to leadership as well as front-line staff on administrative issues.
• Develop, implement, maintain, apply, and continuously improve infrastructure (processes, policies, tools, etc.) for effectively managing administrative operations within the service.
• Responsible for monitoring the Service's performance on business and administrative functions regarding quality, efficiency, effectiveness, and patient satisfaction; to identify opportunities for improvement; and to design and carry out improvement initiatives when opportunities are identified.
• Develops, gathers, collates, manages, analyzes, interprets data regarding the Service's operations.
• Conducts robust business analyses of proposed courses of action (feasibility studies, business case analyses, make/buy analyses, risk assessments, etc.) and uses these to inform business decisions and to advocate for resources.
• Primary point of contact and technical subject matter expert on VA performance measures for which the Service has primary responsibility.
• Developing and interpreting guidance on Behavioral Health business operations.
• Manages quality assurance and compliance initiatives for the Service and its programs.
• Provides administrative expertise and support to program coordinators in their duty to maintain compliance with accreditation standards established by the Joint Commission, the Commission on the Accreditation of Rehabilitation Facilities (CARF), and other relevant regulating bodies.
• Directs administrative projects and develop tools or reports through delegation of subordinate administrative staff.
• Monitors quality controls and data validation on products produced from Behavioral Operations Department staff.
• Sets workload goals and timelines for completion.
• Uses technical expertise and advanced informatics experience to train and assist staff overcome administrative challenges.
• Independently develops, plans and carries out the projects through delegation to subordinate administrative staff and selects the approaches and methods to be used in solving problems according to a broad understanding of the BHSL objectives, priorities and deadlines.
• Manage the Service's multi-million-dollar budget, monitoring expenses, tracking budget execution functions, analyzing, and forecasting funding requirements, identifying cost saving opportunities, preparing budget proposals, and advocating for needed resources.
• Provides ACOSBH and program coordinators with continuous appraisal of the utilization and status of fund control points assigned to their programs.
• Serves as an Approving Official for Government Purchase Card acquisitions.
• Monitors contract performance and serves as the primary Contract Officer (COR) for the service.
• Responsible for planning and organizing the administrative work of the assigned section, estimating costs, coordinating with staff and line management personnel, conducting all phases of the work and resolving problems independently in accordance with applicable precedents and his/her independent assessments of the needs of the Service Line and sections/departments.
• Responsible for managing service-level resources and providing oversight of the management of program-level resources by program managers and coordinators.
• Manages the Service's physical resources, including equipment, vehicles, and physical space assigned to the Service.
• Studies and conveys to leaders within the Service, facility, and VISN, the administrative impact of proposed changes to policies, strategic goals, and other initiatives.

• Makes requests, monitors and tracks departmental supplies, and chemical amenities of the hotel.
• Prepares monthly reports, inventory of items, accruals, and expenses of the department.
• Provision of admin work including but not limited to updating bulletin boards, coordinating departmental activities, filing of documents and managing department. schedules

WHAT IS THE TAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Kansas City Submission Processing

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager, you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.