Total 25 quality assurance control job vacancies in liverpool l24 8rb

FTC (12 Months) Credit Control- Liverpool City Centre

Search Consultancy is assisting a law firm in recruiting a highly experienced Credit Controller for a 12-month fixed-term contract at their Liverpool City Centre office.

This is an excellent opportunity for someone seeking a new challenge and eager to support a dedicated finance team.

The role involves managing debtor balances, chasing client invoices, and handling queries. You will also assist with regular reports, daily cash collections, and ensuring data accuracy. Additionally, you may provide general support to the Credit Control Manager.

To be considered for this role, you should ideally have at least 2 years of experience in a professional services or legal environment, strong attention to detail, excellent organisational and interpersonal skills, and proficiency in Microsoft applications. You must be capable of working under pressure, be a motivated team player, and keen to learn.

The role offers an hourly rate equivalent to £33,000 per annum and includes a hybrid working style: 9:30 am-5:30 pm, Monday to Friday, with 3 days in the office and 2 days at home. Additional benefits include free eye tests and fresh fruit

If you are seeking this new opportunity and keen to get into a new role in finance, then this role could be the perfect fit for you, please apply today.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Title: Quality & Performance Manager
Contract Type: Fixed term for up to 12 months
Salary: £51,526 (£56,949 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week, full time
Working Pattern: Monday – Friday
Location: Liverpool, Speke, Estuary Boulevard

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Quality & Performance Manager

You will lead the approach to quality of service and data quality, leading the approach to setting and monitoring national standards for service including our Quality Framework. Leading the implementation and monitor adherence to standards and associated business processes.

About you

We are looking for someone who

• Ability to interpret business requirements using a variety of data and experience of the analysis of data in the provision of meaningful intelligence
• Qualification / training in IT, Assurance, data analysis performance or technical qualifications in Gas/Elec or similar.
  Experience leading and managing team
• Knowledge and experience in the application of business performance and quality assessment frameworks, and/or techniques.
• Experience undertaking analysis of data, service delivery and to undertaking reviews, including ‘deep dives’ and analysis, identifying issues or areas for improvement and working with the business to implement change, new ways of working.

Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Technical Quality Manager

Hybrid role; working on our development sites, from our office at Liverpool Street, London and from home

Permanent, full time (37.5 hpw)

circa £40,000 - £45,000 per annum (depending on experience) plus great benefits including Health Cash Plan plus car allowance of £4609 per annum based on mileage

Home, a place where you belong

We have a brilliant opportunity for you to join us as Technical Quality Manager, working as an integral part of our project team before and during the construction phase for our new homes programme.

You’ll manage the technical quality of our schemes in the South region working collaboratively with our Development and Delivery colleagues, advising on the technical and quality aspects of the design, specifications and standards, as well as carrying out regular inspections. If you’re looking for a role where you can grow with us and are passionate about delivering high quality homes, then this is the place for you…

Typical day as Technical Quality Manager

• Driving technical design and quality of our schemes through reviewing documentation and drawings as sufficiently describing the works and meeting Building Safety requirements, providing technical sign off where required.
• Managing inspections and reporting at key build stages (including up to handover and at the end of the defect liability period), referring to plans, photographing works, taking measurements and checking materials.
• Attending pre-construction site meetings and other technical project meetings to provide technical and quality input.
• Ensuring homes are delivered on time and programme risks managed, working closely with project teams, carrying out regular reviews on contractors’ progress of works against programmes and providing advice on handover dates and program risks.
• Regular monitoring and recording of inspections by Building Control and NHBC/Warranty, tracking issues raised and ensuring they are rectified. Supporting the teams to hold contractors to account for quality, workmanship and safety on our construction sites at all times.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top ten Great Place to Work in the UK Employer!

You have

• Experience of the full development process with a residential developer, contractor or consultant in the construction or housebuilding industry. You’ll have a good technical knowledge in identifying defects, snags and general construction quality in new homes.
• An up-to-date knowledge of regulations, codes and standards, including materials, trades, methods and legal requirements.
• Hold a relevant degree (or equivalent professional experience) alongside a professional accreditation such as RICS, CIOB, ICWCI, RIBA or equivalent or be working towards this.
• As safety is of paramount importance, a detailed understanding of Health & Safety regulations, with experience of ensuring sites and assets remain safe. You’ll hold, or be prepared to work toward, a site safety accreditation such as CSCS or equivalent.
• You’ll have a good eye for detail, be a great influencer, with a good understanding of the external environment and our place within it.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• Full time, 37.5 hpw Monday to Friday (we’re open to agreeing a work pattern with you).
• This is a hybrid role, working on our development sites, from one of our national offices, and from home.
• A full current driving licence and access to a vehicle for work, we’ll pay for your mileage.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website.

Find out more

Click APPLY NOW to see our Technical Quality Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Job Title: Assurance Officer
Contract Type: Permanent
Salary: £35,257.10 (£38,803.86 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday to Friday
Location: Liverpool / Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as Assurance Officer

In this role you will deliver a quality, effective, Business Assurance service across the Customer Service Directorate. Carry out reviews of our policies, strategies, improvement plans and operational services and develop audit findings and improvement plans to obtain assurance that we are meeting legislative and regulatory requirements, and that services are meeting quality standards.

Support teams to identify necessary actions and develop SMART improvement plans. Role model Our Riverside Way values and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value for money.

About You

We are looking for someone with:

• Demonstrable commitment to Our Riverside Way values.
• A strong customer focus with excellent communication and influencing skills and able to work at all levels of the business.
• Demonstrable experience of effectively managing internal and external stakeholders, supporting and motivating colleagues to identify opportunities for business improvements.
• Ability to write clear and concise reports for a variety of audiences.
• Effective presentation skills to a variety of audiences.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Requirement to work on site a minimum of 3 days a week, in order to build trusting relationships with teams, so that quality assurance becomes embedded as part of a positive and supportive culture of improvement.

Key responsibilities include ; - collaborative auditing - facilitating live audits - coaching and mentoring - producing high quality reports and action plans - delivering bite-sized learning opportunities and supporting our "Care, Inspire, Thrive Children's Workforce Academy" Liverpool are currently adopting the Family Safeguarding Model and we would be particularly keen to welcome applications from practitioners experienced in this model.

£45ph Initial 3 month placement

Your new company
As a leader and pioneer in engineering, your new company values innovation, integrity, and excellence. Your new company has an international reputation for both the products they manufacture and as an employee of choice. This is a very desirable and rare opportunity to join a highly skilled and driven team.
Your new role
You will oversee inspection processes, lead a team of quality inspectors, and implement quality control measures to maintain our high standards. Your responsibilities will include managing the quality inspection team, developing and implementing quality control procedures, conducting inspections and audits, and addressing quality issues and non-conformities. You will collaborate with production and engineering teams, prepare quality reports for senior management.
What you'll need to succeed
In order to be successful in this role, you will possess experience in quality inspection or assurance in a mechanical production environment. Strong knowledge of quality control standards, visual inspection, excellent leadership and analytical skills, effective communication and interpersonal skills, and proficiency with quality inspection tools and software are essential.
What you'll get in return
Upon becoming successful in this Quality Inspection role, you will receive a competitive salary and benefits package, opportunities for professional development and career advancement, a supportive and collaborative work environment, and health and wellness programmes.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

1. Assist in the maintenance and development of an integrated governance framework for qualityimprovement and innovation in The Life Rooms Social Model of Health.2. Provide a full range of administrative support duties to the Quality & Research Lead in relationto quality, governance, and innovation for The Life Rooms Social Model of Health. This willinclude the compilation of a variety of documents using Word, Microsoft Office and other ITpackages.3. Organise and facilitate service user-led task and finish groups, taking formal minutes andtranscribing them within an agreed timescale.4. Provide a comprehensive and high-quality surveillance and information analysis system tocapture all reporting sources and providing timely and accurate reports including trend analysisthrough the Quality Information Governance (QIG) process.5. Liaise with the Quality & Research Lead and the Senior Leadership Team to ensure reports aretimely, accurate and fit for purpose, utilising innovation in statistical, graphical and technicalexpertise to present information in formats suited to a varied audience.6. Collating Quality Data from across the service to be utilised for promotional communications.7. Develop, in consultation with the Quality & Research Lead systems and processes to support thedevelopment of performance management of quality improvement and governance throughoutall of the services within The Life Rooms Social Model of Health, liaising closely with operationalmanagers.8. Liaise with the Trust QRV Team to arrange inspections.9. Undertake the preparatory work to prepare for QRV inspections as directed by the Quality &Research Lead; this will include working with operational staff, coordinating visits, collatingmaterial, minuting visits and drafting post visit action plans.10. Work autonomously and liaise with the Trust quality improvement co-ordinators when necessary.11. Support service improvement and quality improvement projects including the preparation ofcomprehensive project plans and ensuring these are actioned, managed, and evaluatedappropriately.12. Undertake surveys, audits, or research to support service developments with regard to qualityissues.13. Co-ordinate, monitor and evaluate the evidence for quality and governance across The Life RoomsSocial Model of Health to ensure the agreed standards and outcomes are achieved.14. Have oversight of the operational side by side initiatives prepare the relevant narrative for reportssuch as QIG.15. Support the Quality & Research Lead in the development and delivery of The Life Rooms SocialModel of Healths Quality and Governance Strategy; this will include the quarterly AMAT self assessment.16. Highlight implications for organisational compliance and recommend actions to reach, enhance ormaintain compliance in relation to reports for Quality Assurance Committee.17. Ensure the validation/cross referencing of evidence across the quality governance framework usingexcellent skills in data and information analysis bringing issues to the attention of the SeniorLeadership Team.18. Assist in managing the preparation for external assessments related to quality governance andinnovation.19. Assist the Quality & Research Lead in the promotion and implementation of quality standardsthrough the introduction and maintenance of associated frameworks.20. Contribute to the on-going development of the Social Model of Health agenda including supportingthe service improvement agenda across the Trust.21. Implement and manage systems developed to assess and report on The Life Rooms Social Model ofHealth compliance and assurance in key identified areas.22. Take a significant role in the preparation, co-ordination and response to the outcomes of visits ofexternal assessors to the Trust e.g., Care Quality Commission and IPS reviews liaising with externalassessors, Trust Directors and relevant staff ensuring the service is fully prepared and allrequirements of the assessment visit are achieved.23. Contribute to the development of the Trust quality improvement programmes identifying theactivity required to improve or assure compliance with standards or reviews.24. Oversight in order to report to QIG of all service user feedback in the form of SWEMWBS andoutcome measure ensuring that trends are reported within the SLT reports and external evaluationreports.25. Lead on the review and updating of all Life Rooms documentation; drafting and managing an annualdocument review schedule e.g. business continuity plan, Standard Operating Procedures and TeamCanvas.

Key responsibilities Assist the Clinical Quality and Governance Manager and the wider Quality Team in the management of clinical quality and governance across the business. As directed by the Clinical Quality and Governance Manager, provide administrative support/agenda/preparation/minutes for quality and governance related meetings. As directed, contribute to weekly, monthly, quarterly and yearly reports with the production of timely data in relation to quality and clinical governance. Work with members of the quality team and others across the business to coordinate a collaborative approach to the production of the annual quality report. Provide other administrative support to the quality team as appropriate. Attend quality team meetings and other meetings as required. To have day to day responsibility for the management of the Datix reporting system in relation to patient safety incidents, ensuring that incidents are logged and updated accordingly. About you ECDL or ability to demonstrate proficiency in Microsoft Office Professional (Word, PowerPoint, Access and Excel) Experience of managing challenging and sensitive enquiries on the telephone with the ability to remain calm, resilient and applying tact and empathy Knowledge and understanding of healthcare regulations Experience of working within similar governance/quality role in healthcare provider Knowledge of Datix Risk Management System Whats on offer? Permanent opportunity £26,136 to £28,000 per annum DOE Located in Wavertree L13 with travel required across PC24 sites NHS pension scheme 27 days annual leave NHS car fleet scheme T&Cs apply Casual dress working environment Ride to work scheme Long service awards

Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn't exist anywhere else and have shaped the city in which we belong. Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today.

The External Examining system is a key mechanism for upholding academic standards in UK Higher Education. This role provides an exciting opportunity to play an important role in the operation of Liverpool John Moores University's External Examining mechanisms.

Based in the Academic Quality and Standards Team, situated within the university's Academic Registry, the role involves the completion of key administrative functions and the provision of advice and guidance to university colleagues, collaborative partners and External Examiners.

We are seeking someone with excellent written and verbal communication skills, who is able to deal effectively with colleagues both within, and external to, the university.

An individual with methodical working practices, we are seeking someone who can organise and prioritise their work effectively and who is able to successfully work both independently and as part of a team. You will have the ability to work to agreed deadlines and to maintain accurate records are essential.

Informal inquiries may be made to Jenny Moran, Academic Quality and Standards Team Leader (External Examining) at J. or Andrew Jarrett, Head of Academic Quality and Standards at A.

In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family-friendly policies.

This is an exciting time to join the university as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do.

If you feel that this is the role you have been looking for and your skills and experience can make a real difference at LJMU, we look forward to hearing from you.

LJMU is an equal opportunities employer and welcomes applicants from all backgrounds and communities irrespective of age, transgender status, disability, gender, sexual orientation, ethnicity and religion or belief. All our appointments are made on merit.

Please note all of our vacancies will be closed to applications at midnight on the advertised closing date, unless otherwise stated.

Proud member of the Disability Confident employer scheme

Job Title: Data Assurance Officer
Contract Type: Permanent
Salary: £35,257.10 (38,803.86 is achieved after 12 months successful performance in the role)
Working Hours: 35 Hours per week
Working Pattern: Monday-Friday/Hybrid
Location: Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Data Assurance Officer

You will Support in the delivery of the Group’s framework for building safety and compliance data integrity and quality to ensure all the group properties, risks, legal & policy requirements, monitoring data and work flows within our systems ensuring the end to end processing between internal systems, 3rd party systems is effective. Ensure our systems accurately reflect out legal requirements, compliance status and hold appropriate records and evidence. Support our transitional team and delivery teams to ensure all data, documents etc are accurately recorded. Provide training and support to colleagues on systems, processes etc.

About you

We are looking for someone with

• Ability to interpret business requirements using a variety of data and experience of the analysis of data in the provision of meaningful intelligence
• Understanding of IT systems, design, configuration, and ways of working.
• Knowledge of computerized Housing Management and Financial Accounting Systems and Asset Management / Compliance
• Good written and verbal communication skills

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

We are seeking Quality Control candidates to join our client in ensuring the highest standards of quality are maintained in our production processes. The ideal candidate will have a keen eye for detail and a passion for maintaining quality assurance.

Pay: £14.52ph (Umbrella)
Days: Monday-Friday
Location: L24

* Immediate start *

Responsibilities:
- Quality control process to ensure with company standards and regulations
- Conduct regular inspections
- Maintain accurate documentation of quality control activities

Qualifications:
- Knowledge of quality control
- Excellent attention to detail and problem-solving abilities
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment

This is an exciting opportunity for a detail-oriented individual with a passion for maintaining high-quality standards in a production environment.

To apply for this role, please call Ruby on 01925839823

Pinnacle Group are looking to recruit a dedicated Security Assurance Auditor to establishes the requirement for assurance evidence from outsourced delivery partners and communicates assurance requirements to stakeholders. Your role will involve entail performing controls testing, technical assessments and assurance of the Pinnacle Service Families information systems to the Secure by Design (SbD) Assurance Framework and other MOD and Pinnacle Policies and identify key risk indicators and risk mitigation measures and updates risk treatment plan.

You will be joining our Operational Security team based in Speke. Our Operational Security Team team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.

This is a predominantly remote based role wil occassional travel required.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

• Seek specialist guidance from the Operational Security Manager, DIO Assurance specialised practitioners as required
• From analysis of collected information, identify security control weaknesses in processes or areas, and prepare formal reports commenting on the conformity found to exist in the audited part of an IT environment allowing the Operational Security Manager to make key decisions and prepare business cases to maintain contractual compliance with DIO / MOD.
• Work with the Operational Security Manager in the supervision of penetration testing teams to ensure that independent appraisals and tests follow agreed procedure and advise others on the audit process. Evaluate the results against specified objectives.
• Develop policies, standards and procedures for information assurance (in particular, system development and maintenance) to enable effective assessment of risks to information availability, integrity, authentication, and confidentiality.
• Advise IT users on risk reduction, and promote awareness of policies and procedures. Act to ensure that they are aware of obligations such as protecting the secrecy of passwords and account access details.

Key requirements:

• Appropriate Information Security Audit and technical qualification e.g. CISA, CISSP
• Has applied relevant government / defence standards and maintaining a full Accreditation Document Set.
• Has performed assurance audits and controls testing activities on outsourcing partners to regulatory frameworks and / or policies
• Good technical understanding and the aptitude to remain up to date with audit, assurance and information security knowledge and developments. Practical knowledge of the principles of information management.
• Proficient in Information Security compliance practices, and acknowledges the need to maintain a practical and pragmatic approach to standards compliance.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Pinnacle Group are looking to recruit a dedicated Security Assurance Auditor to establishes the requirement for assurance evidence from outsourced delivery partners and communicates assurance requirements to stakeholders. Your role will involve entail performing controls testing, technical assessments and assurance of the Pinnacle Service Families information systems to the Secure by Design (SbD) Assurance Framework and other MOD and Pinnacle Policies and identify key risk indicators and risk mitigation measures and updates risk treatment plan.

You will be joining our Operational Security team based in Speke. Our Operational Security Team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.

This is a predominantly remote based role with occasional travel required.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

• Seek specialist guidance from the Operational Security Manager, DIO Assurance specialised practitioners as required
• From analysis of collected information, identify security control weaknesses in processes or areas, and prepare formal reports commenting on the conformity found to exist in the audited part of an IT environment allowing the Operational Security Manager to make key decisions and prepare business cases to maintain contractual compliance with DIO / MOD.
• Work with the Operational Security Manager in the supervision of penetration testing teams to ensure that independent appraisals and tests follow agreed procedure and advise others on the audit process. Evaluate the results against specified objectives.
• Develop policies, standards and procedures for information assurance (in particular, system development and maintenance) to enable effective assessment of risks to information availability, integrity, authentication, and confidentiality.
• Advise IT users on risk reduction, and promote awareness of policies and procedures. Act to ensure that they are aware of obligations such as protecting the secrecy of passwords and account access details.

Key requirements:

• Appropriate Information Security Audit and technical qualification e.g. CISA, CISSP
• Has applied relevant government / defence standards and maintaining a full Accreditation Document Set.
• Has performed assurance audits and controls testing activities on outsourcing partners to regulatory frameworks and / or policies
• Good technical understanding and the aptitude to remain up to date with audit, assurance and information security knowledge and developments. Practical knowledge of the principles of information management.
• Proficient in Information Security compliance practices, and acknowledges the need to maintain a practical and pragmatic approach to standards compliance.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

We are seeking a dynamic individual to join our team and be responsible for overseeing the business wide complaints quality assurance processes, with a view to driving better outcomes for our customers, continuous improvement and a standardised corporate approach. The candidate will oversee action plans to close any gaps in performance across all the Diligenta accounts.

Benefits:

• 33 days including Bank Holidays
• Personal and career development opportunities to progress your aspirations within the company
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing:

• Working within a team to ensure consistent implementation of our centralised QA process for complaints

• Develop and implement quality control procedures and standards to drive better customer outcomes and improve complaint handling processes
• Prepare and present regular reports on complaint trends, resolutions, and actions taken to senior management.
• Maintain a customer-centric approach, ensuring that all complaints are handled with empathy and professionalism.
• Engaging across all accounts and establishing relationships

What we're looking for:

• Experience in financial services
• Previous experience in quality, continuous improvement, standardisations and consumer duty
• Strong knowledge of Quality Assurance in Operations
• Team Working skills
• An energetic individual with a positive outlook
• Someone with skills in Excel, PowerPoint, Outlook, complaints database
• (Desirable) experience in six sigma

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Job Title: Assurance Manager
Contract Type: Permanent
Salary: £51,526 (£56,949 is achieved after 12 months successful performance in the role) Pro Rata
Working Hours: Full Time 35 hours
Working Pattern: Monday to Friday
Location: Hybrid, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as an Assurance Manager

You will lead, manage and deliver a quality, effective, Business Assurance Services Team within the Building Safety Department. Assess risk and manage a prioritised programme of reviews, providing assurance to senior leaders and the governance community that our policies, strategies, improvement plans, and operational services meet legislative and regulatory requirements, and will deliver the required outcomes in line with our Corporate Objectives. lead the approach to setting and monitoring national standards for building safety and compliance, including the quality framework, leading the implementation and monitor adherence to standards and associated business processes.

About you

We are looking for someone who has:

• Experience undertaking a business assurance role within housing or health and safety sector
• Knowledge and experience in the application of quality assessment frameworks and techniques.
• Knowledge of Social housing, building safety or health and safety regulatory requirements.
• Experience undertaking analysis of data, service delivery and to undertaking reviews, including ‘deep dives and analysis, identifying issues or areas for improvement and working with the business to implement change, new ways of working.
• Proven ‘self-starter,’ motivated and able to work independently.
• Ability to write clear and concise reports for a variety of audiences.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to avoid disappointment.