Total 2,637 health instructor job vacancies in site helen devos childrens hospital 100 michigan st grand rapids

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until December 31, 2024 or until vacancy is filled. The first group of eligible applicants will be reviewed December 12, 2024. Subsequent reviews will be conducted as needed until position is filled.

Major Duties include, but not limited to:

• Participating in the implementation and development of the Palliative and Hospice Care (PHC) program throughout WCHCS.
• Overseeing day to day coordination of PHC responsibilities for both inpatient and consult services.
• Development of educational materials for faculty, residents, and other trainees in conjunction with palliative care team.
• Development of educational materials for patients and families with regards to hospice and palliative care issues in conjunction with the palliative care team.
• Staff educational in-services for hospice and palliative care.
• Leading Palliative Care Committee meetings
• Leading Hospice Interdisciplinary Team meetings
• The Palliative and Hospice Care Program Manager executes position responsibilities that demonstrate leadership, experience, and creative approaches to the management of the palliative and/or hospice patient.
• He/she is accountable for adhering to established policies, standards of care and standards of practice and for demonstrating leadership and accomplishments when providing patient care and in developing and implementing programs to improve the delivery of patient care.
• The incumbent screens patients for the medical necessity, and provides appropriate care for veterans, taking into consideration their diagnosis, and physical, psychosocial, spiritual, and cultural needs.
• Develops and manages a plan of care which will assure quality of care, access to care and cost efficiency regardless of payer source.
• Demonstrates continued ongoing education in the field.
• Participates in Palliative Care Clinic
• Other duties as assigned by the Chief of GEC.

The duties of the position may include but, are not limited to:

• This position performs project planning, produces designs, manages designs, manages construction, and provides construction administration for Minor Construction Projects, Non-Recurring Maintenance (NRM) Projects, Station Level Projects, and Leases, including all areas and aspects (architectural, electrical, life safety, mechanical, civil, structural, etc.) at an assigned medical center and associated Community Based Outpatient Clinic (CBOC)'s.
• The position serves as resident and program engineer consisting of the planning, design, and overseeing of major healthcare system projects
• Oversees Professional Architecture/Engineering (A/E) and Construction contracts to ensure the contractor is in compliance with all contractual requirements, healthcare regulations and codes, specifications and schedules are met in accordance with the government's requirements for VA owned and leased facilities.
• The position provides engineering support to the assigned healthcare system and is responsible for maintaining construction specifications and drawings, maintaining technical reference library of codes, standards, and other regulations which are applicable to the engineering construction industries Occupational Safety and Health Administration (OSHA), National Fire Protection Association (NFPA), American National Standards Institute (ANSI), and others.
• The position serves as a healthcare engineering advisor, engineer consultant, engineer designer, contract administrator, project manager, construction coordinator, and instructor during the design and construction of all projects assigned.
• The position is responsible for providing healthcare engineering support to all assigned projects.
• The position is responsible for performing the duties of a Contracting Officer Representative (COR) on professional design and construction projects, training service staff on technical issues and assisting the service staff on the completion of technical and administrative issues regarding infrastructure related operations of the medical facility.
• The position serves as the Integrated Project Team (IPT) Chairperson, comprised of diverse and multi­discipline professional team members, consisting of internal and external stakeholders, and is a recognized expert in project management.
• The position participates in planning deliberations and contributes significantly to the management decision-making process through teamwork, innovation, coordination, and collaboration with other senior members and stakeholders to ensure objectives are met toward meeting the healthcare system's overall strategic plan goals.

Major Duties and Responsibilities

Guest Relations and Patient Transport :

• The incumbent carries out required performance of this position as transportation program support assistant Guest Relations Program to the Office of Veteran Experience. The program is designed to provide Veterans/patients, their families and visitors with staff who can respond quickly to inquiries, identify problems, and improve the experience of those visiting the campus. The services are designed to respond to customer immediate needs including navigation, direction, and information assistance.
• As a key challenge of patients, navigating the campus will be a primary focus along with providing a positive first impression. For those who do not know how to access medical center programs and/or services, personal assistance will be provided by the staff. The incumbent serves as the initial, as well as the final point of contact for guests entering and leaving the facility and is a key influence toward patient/public perception. In this role, the incumbent performs these responsibilities using skills that will foster a culture of care at the VA facility. The incumbent is assigned to the Office of Veteran Experience and Employee Engagement.
• The incumbent performs customer service guest relations, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness respect and dignity to others; relates well to people from varied backgrounds and different situations. He/She receives, greets and direct callers over the telephone and in person with precise clear instructions. He/She provides a variety of information about the organization, its functions, and activities and is able to meet the needs of the individual and explain in general terms the information in a way that is understandable to the target audience. or to resolve confusion surrounding the inquiry. He/She provides the assistance requested to ease the experience of the customer. He/She directs Veterans, visitors, and callers to appropriate staff member and/or department based on specific request or by determining the nature of the need and initiates service recovery when needed. The incumbent takes accurate messages and ensures their delivery to support a responsive culture to the customer. He/She provides personal wayfinding assistance and often take Veterans and visitors to locations when they have difficulties with instructions provided. He/she provides excellent customer service via the telephone and face to face simultaneously. He/She ensures customers are greeted with respect and dignity.

• The incumbent must maintain a good rapport and good public relations using judgment, tact, and sensitivity with internal and external customers. Concern for the patient's total needs-physical, emotional and social-must be evident in every interaction.
• Provides basic transport of patients to and from departments. Utilizes sound judgment and critical thinking skills to prioritize actions and meet urgent/emergent patient needs in an unpredictable, rapidly changing environment of care.
• Recognizes that establishing and maintaining a therapeutic relationship with patients will promote trust. Consistently transfers, and transports patients (traveling by golf cart, wheelchair) for appointments or tests in a safe and efficient manner.

• Demonstrates knowledge of VA Policies and Procedures and assists with orientation of new personnel in appropriate areas of expertise. Maintains confidentiality and integrity of all materials containing patient's identifiable and sensitive information. Recognizes and reports safety hazards in the environment that can contribute to falls or other injuries to patients and takes appropriate action. Knowledge of National Safety Goals.
• Consistently practices good hand hygiene and other Standard Precaution principles. Practices proper sanitation by disinfecting/wiping down transport equipment with approved cleaning product prior to each patient transport Demonstrates basic knowledge of equipment safety, i.e., wheelchair, stretcher, and other lift equipment. Consistently practices proper body mechanics to prevent injury to self, other staff, and patients. Maintains positive interaction with the patient and significant others

• A. Supervisory Activities:
• i. Develop the work schedule, plan and grant leave and rotate duties of the pharmacy technician staff. Ensures that personnel are scheduled in such a way as to provide consistency of coverage and to accommodate planned leave and promote employee morale.
• ii. Effectively manages technical staff to ensure workflow is optimized within assigned service area. Continuously analyzes and reassesses priorities, redirecting staff to ensure that workload demands are accomplished in the most effective, efficient, and economic manner possible.
• iii. Coordinate day-to-day maintenance and operation of pharmacy area equipment and automation.
• iv. Oversee the narcotic vault(s) and other specialty areas as required and assigned.
• v. Support with infusion services staffing, ancillary needs, as required and assigned.
• vi. Assist with the development of performance standards that are realistic, challenging, and supporting the organizational mission, vision, and goals. Responsible for ensuring all employees meet performance standards and competencies. Identify areas for improvement as needed.
• vii. Assists the Chief of Pharmacy in interviewing and selecting new employees and candidates for promotion and/or reassignment. Make recommendations of employees for performance awards and other forms of recognition.
• viii. Review on annual basis each subordinate's competencies and complete performance evaluations for subordinates. Ensure any deficiencies are properly noted and training/re-training is scheduled in a timely manner.
• ix. Recommend counseling and disciplinary action based upon conduct under the supervision of the Chief of Pharmacy Supervisor with guidance from Employee Labor Relations.
• x. Conduct technician meetings to ensure proper updates of departmental and hospital communications.
• xi. Assist in the development of policies and procedures and participate in departmental goal planning and quality improvement activities.
• xii. Will perform any duties of a lower grade pharmacy technician when the needs of the service require.

• i. Prepare various management reports as delegated to include, but not limited to: High-cost drug inventory, ward stock, automation, competency, and controlled substance reports.
• ii. Assists pharmacy supervisors and staff to identify areas of duplication of efforts and develops solutions to streamline processes, reduce waste, save costs, and improve patient care.
• iii. Develop and implement necessary administrative audits such as wait time audits and workflow analysis.
• iv. Effectively evaluates pharmacy activities to assist management to obtain short- and long-range objectives and goals.

• i. Assists in preparation of national, local, and special accreditations of pharmacy service (Joint Commission, Inspector General, Controlled Substance Inspections, Drug Enforcement Agency). This includes documenting record updates, development of specific training and preparation for staff and compliance of policy and procedures.
• ii. Proactively evaluates and analyzes data for self-driven (independent) performance improvement projects, workload analysis and statistical reports.
• iii. Encourages Pharmacy Technicians to report actual and/or potential medication errors or adverse events and participates in quality improvement initiatives to promote patient safety.

• i. Requires technical knowledge of drug and medication brand names, generic names/chemical names, general and special storage requirements, expiration date requirements, manufacturer/distributor sources, dosage forms, applicable systems of weights and measures, and medical terminology. Working knowledge of drug use and availability of dosage forms, to assist the pharmacist in solving potential problems.
• ii. Knowledge of laws, regulations, and official policy concerning drug procurement and security to conform to legal and professional requirements of pharmacy practice.
• Other Duties Assigned

Nursing Assistant - vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Nursing-Assistant-Career-Flyer.pdf

Duties:

• Will learn to appropriately utilize glucose monitoring machine to collect and document appropriate glucose readings for assigned patient.
• Maintains a positive therapeutic relationship by displaying respect for human dignity with patient, families, and/or significant others utilizing communication skills.
• Utilizes observation skills for data collection. reporting, an recording patient/resident observations.
• Performing and documenting prescribed medical treatment and interventions for patients, such as diabetic urine testing and blood testing, simple dressing changes.
• Monitors patients according to levels of observations i.e. (one to one suicide, continuous observation, 15-minute checks, and hourly rounding.
• Reports patient status of proper body mechanics while caring patients.
• Serves as the unit safe patient handling liaison.
• Serves as a preceptor and mentor to other NA's.
• Appropriately initiates basic life support, takes actions appropriate action.

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Major Duties:

• Provides basic transport of patients to and from departments.
• Serves as the initial, as well as the final point of contact for guests entering and leaving the facility and is a key influence toward patient/public perception.
• Performs customer service guest relations, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness respect and dignity to others.
• Greets and direct callers over the telephone and in person with precise clear instructions.
• Provides a variety of information about the organization, its functions, and activities and is able to meet the needs of the individual and explain in general terms the information in a way that is understandable to the target audience.
• Directs Veterans, visitors, and callers to appropriate staff member and/or department based on specific request or by determining the nature of the need and initiates service recovery when needed.
• Takes accurate messages and ensures their delivery to support a responsive 35% VHA Ann Arbor, MI PD #92171-A 2 culture to the customer.
• Operates computer and photocopy machine to make copies of forms, letters, etc. from the original, assembles and staples copied materials, and distributes completed photocopy work as directed.
• Utilizes sound judgment and critical thinking skills to prioritize actions and meet urgent/emergent patient needs in an unpredictable, rapidly changing environment of care.
• Recognizes individual and age-specific needs of patients and delivers care accordingly.
• Utilizes verbal or written "hand off' interactive communication that allows the opportunity for questioning between giver and receiver of patient information.
• Access patient information only when required for the performance of duties.
• Maintains confidentiality and integrity of all materials containing patient's identifiable and sensitive information.
• Reports safety hazards in the environment that can contribute to falls or other injuries to patients and takes appropriate action.
• Demonstrates basic knowledge of equipment safety, i.e., wheelchair, stretcher, and other lift equipment.
• Listens and encourages patients/significant others to verbalize concerns.
• Performs other duties as assigned

The Advanced Practice Nurse (APN) II Certified Nurse Practitioner (NP) practices in Specialty Care Service to provide a full range of services emphasizing quality, timeliness, and the advancement of the Veterans Affairs (VA) mission. The NP provides advanced clinical practice, consultation, and management.
The NP practices to the full extent of their education, training, and certification. Core functions are outlined in the clinical privileges that correspond with this position. The NP has prescriptive authority for a panel of patients or program as indicated by their position.

Major duties and responsibilities of the position:
- Independently manages a panel of patients with acute and chronic health conditions with an emphasis on health promotion and disease prevention using evidence-based practice.
- Develops and implements an individualized plan to achieve optimal population health and disease management.
- Demonstrates leadership and works collaboratively with the interdisciplinary team.
- Orders and interprets labs, tests, and diagnostic studies.
- Prescribes pharmacologic and non-pharmacologic interventions.
- Initiates referrals and consults to specialty services.
- Provides education to patients and their families.
- Assesses and adjusts the plan of care as needed to achieve optimal patient outcomes.
- Exemplifies the ICARE core values of-Integrity, Commitment, Advocacy, Respect, and Excellence.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday, 8:00am - 4:30pm
Compressed/Flexible: Available
Telework: Not Available
Virtual: This is not a virtual position.

The incumbent serves as a Lead Medical Support Assistant for Patient Care Services. The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to:

• Assuring coverage of all areas of responsibility.
• Conducting ongoing reviews to ensure quality of work.
• Ensuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures.
• Distributing and balancing workload.
• Ensuring productivity is maintained at the established level.
• Creating and maintaining employee work schedules.
• Orienting and providing on-the-job training for new and current employees.
• Ensuring all training requirements are met.
• Organizing the work structure of assigned areas.
• Acting as liaison between MSA's and staff in order to resolve day to day conflicts.

Duties for this position includes, but is not limited to the following:

Enrollment Outreach Specialist

• Provides outreach services to all Veterans and their families and provide support for recently discharged service members transitioning to civilian life.
• Tracks the impact and outcome of the outreach events providing feedback to executive leadership including the number of enrollees per event.
• Assists in distributing outreach materials including applications, brochures, fact sheets, web content, and other targeted information which highlights medical center services and events and locations.
• Functions as a liaison for Veterans navigating the VA System and those community providers assisting with their care in the community.

• Serves as an expert benefit advisor to Health Administration Service Leadership and support the management information components of all eligibility related programs.
• Applies an extensive body of rules and regulations relative to Veterans Eligibility for VA healthcare benefits, assisting families with a Veteran's death, burial and explanation of death benefits.
• Enters demographic, insurance, and income information, into the Vista and Enrollment System.
• Provides administrative support and collaborates with inpatient staffing personnel such as Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers, and other administrative professional staff throughout AAVAMC area transitioning patients identified as ineligible for VA patient care.
• Processing Request for an Authorization to Release Health Information utilizing a Verbal Passcode (PO ran program) for family members/significant others to receive specified PHI.

• Identifies and collates health insurance information from all applicants for entry to the ICB or Vista, copies or scans insurance company enrollment identification cards, researches employers as needed to obtain complete data when applicants do not have complete information.
• Accurately generates patient data cards for veterans through the Identity Management Toolkit for proofing identity and the Veterans Health Identification Card (VHIC) System.
• Monitors enrolled patient data base information on a regular basis (at a minimum, annually) to perform updates to health insurance data, income assessments for the Means Test and Pharmacy Co-pay Exemption programs as mandated by law.

• Managing the New Enrollment Appointment Request (NEAR) list, and electronic wait list to verify and validate accuracy and resolve issues; providing input during team meetings to assist in resolving problems having to do with enrollment issues or panel assignments; performing administrative follow-up actions; sharing information and collaborating with the medical team in order to ensure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Generates and monitors enrolled patient data base information for accurate health insurance data, income assessments for the Means Test and Pharmacy co-pay exemption programs on a regular basis.
• Performs a variety of administrative functions associated with patient care and treatment in one of several clinics performing a variety of medical services.

• Prepares written correspondence for a broad spectrum of complex inquiries from internal and external customers by independently recognizing issues, topics or problems.
• Prepares and compose correspondence for the purpose of obtaining or supplying information.
• Prepares notification letters to new Veterans who are determined to be ineligible along with their appeal rights.
• Resolve conflicting or inconsistent information by dealing with various VA offices, sorting out errors and researching cases and events.

• Actively listen to customers with respect and concern; the incumbent will pay attention to the details of the customer's needs and help the customer arrive at a satisfactory solution to the problem.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

• Promotes Veteran registration for and utilization of My HealtheVet (MHV).
• Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Licensed Practical Nurse - vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-LPN-Career-Flyer.pdf

The LPN may be assigned to one or more clinical areas within the medical center, community-based outpatient clinic (CBOC), and/or offsite ancillary clinic to perform clinical roles, within the scope of their practice, when determined clinically necessary and appropriate. Some of the areas/clinics the incumbent would typically be assigned to, but are not limited to, are Primary Care(PACT), Hematology/Oncology (Hem/Onc), Integrative Pain, PM&R (Pain Management & Rehabilitation), Women's Health, Infectious Disease, Pulmonary, Neurology, Arthritis, Gastrointestinal (G.I.), and Renal.

Duties include, but are not limited to:

• Performs assigned nursing care responsibilities, under limited to moderate supervision, including use of certain equipment, technology, and/or knowledge in procedures performed in the PACT and/or Sub-Specialty Clinics.
• Provides patient and family education regarding the patient's condition, procedures, and preventive health care; reinforces health teaching and promotes healthy lifestyles. Exercises intermediate skill in influencing and communicating with unusually difficult patients under limited to moderate supervision.
• Maintains precise adherence to basic principles of asepsis, safety, and universal precautions to provide a safe environment for patients, families, and employees. Incumbent possess knowledge of proper handling of instruments including cleaning and sterilization.
• Participates in training in the setup, use, reprocessing, and maintenance of their clinic/department specific materials/equipment leading to the initial competency and validation of ongoing competency at least annually.
• Provides supportive care to patients relatives.
• Collaborates with interdisciplinary team to support the development, implementation, and evaluation of the patient's plan of care.
• Utilizes the computer to access patient data to verify appointments, review progress notes and short medication profiles. Orders labs and/or looks up test results under specific clinic profile. Documents progress notes on CPRS.
• Initiating, performing, and completing assigned duties in providing care to variable patient populations.
• Carrying out assigned patient care based on the patents' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information.
• Completing work and submitting for general review by a registered nurse or physician for appropriateness and conformity with established policies/procedures.
• Observing and responding to the patient's needs for care, including medication and equipment-assisted care (patient/family education). In organizing and delivering care, the LPN recognized and considers several factors that impact the patient's care plan.
• Preparing and administering prescribed medications (oral, topical, subcutaneous, and/or intramuscular) and performs minor, non-surgical, treatments according to established policies/procedures.
• Observing physical and/or emotional changes in patient's condition from prescribed medication/treatments, promptly and accurately documents notable changes, and reports any deviations from normal to RN or MD/DO.
• Recognizing urgent and emergent patient care situation and seeking assistance of the RN and/or MD/DO, and initiates appropriate emergency interventions as directed.

Duties:
This position serves as the Security Assistant for Police Service within the Veterans Health Administration (VHA) with a primary purpose to monitor physical security equipment and systems. Major duties and responsibilities include:

• Physical Security Support: monitors and responds to alarms; traces access patterns, programming, assigns or removes user permissions, and remotely opens and secures doors during routine and emergency operations; determines when to dispatch law enforcement or other personnel to investigate; maintains radio/alarm activity records/logs to include dates, times, and results of communications and activities; prepares completed reports; issues and retrieves government issued keys and/or identification cards; and maintains accountability of Police Officer badges issued and all associated logs.
• Communications: monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services; maintains contact with law enforcement units; monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits; coordinates with various federal, state and local law enforcement officials for coordination of emergency situations; and operates a variety of communications equipment, telephones and computer systems to support both routine and emergency operations.
• Operations Support: performs system checks on a variety of equipment used in the dispatch center; troubleshoots systems when problems arise and resolves issues whenever possible; conducts equipment inventories and completes records and other logs; enters, updates and retrieves information from a variety of computer systems/databases; uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; enters or updates regional and national records; compiles and prepares reports related to events occurring in the operation of the police control center; completes vehicle registration tasks and issues decals and permits.
• Performs other related duties as assigned.

Ideal candidates will have expertise in psychiatric assessment and management of patients of high complexity and across a broad diagnostic range, an ability to work in interdisciplinary teams and actively participate in supervision and education of medical students, psychiatry residents and allied health trainees, as well as a track record of program improvement, academic activities and medical leadership. Fellowship training in consultation-liaison, geriatric, or addiction psychiatry is preferred.

The VA Ann Arbor MH Service is a Partner Affiliate of the Department of Psychiatry at the University of Michigan Medical School. You will be joining a vibrant mental health service with academically active fellow psychiatry and psychology faculty and over 180 other interdisciplinary professional and support staff. Salaries are competitive with several additional benefits. Faculty have full and free access to University of Michigan library system, weekly U of M and VA grand rounds, and a yearly professional development fund for conferences and self-education. The VAAAHS Mental Health Service prides itself on clinical excellence, collegiality, teamwork, academic enrichment, and support of academic development by leveraging our strong program evaluation and research strengths for interested clinical faculty.

Clinical duties for this position include working on our inpatient psychiatry consultation-liaison service, evaluating and assisting teams in managing patients admitted to inpatient medical and surgical services. Responsibilities also include providing on-site coverage as needed for other services in the acute care section, including the inpatient psychiatric unit and emergency department. Duties also include supervision of psychiatric trainees as well as contributing to the academic mission of the service. On-call responsibilities include on-site weekend rounding on the inpatient psychiatric unit and pager backup for psychiatry residents during the week. Call frequency is determined by the number of psychiatrists on staff; currently, this is approximately 3 to 4 weekends per year and one pager call per month. Medical leadership opportunities will be considered for candidates with a strong interest and track record.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.


Education Debt Reduction Program (Student Loan Repayment): Learn more.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact , the EDRP Coordinator for questions/assistance

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting



Work Schedule: Monday - Friday (8:00 a.m. to 4:30 p.m.)

Major Duties and Responsibilities

Guest Relations and Patient Transport :

• The incumbent carries out required performance of this position as transportation program support assistant Guest Relations Program to the Office of Veteran Experience. The program is designed to provide Veterans/patients, their families and visitors with staff who can respond quickly to inquiries, identify problems, and improve the experience of those visiting the campus. The services are designed to respond to customer immediate needs including navigation, direction, and information assistance.
• As a key challenge of patients, navigating the campus will be a primary focus along with providing a positive first impression. For those who do not know how to access medical center programs and/or services, personal assistance will be provided by the staff. The incumbent serves as the initial, as well as the final point of contact for guests entering and leaving the facility and is a key influence toward patient/public perception. In this role, the incumbent performs these responsibilities using skills that will foster a culture of care at the VA facility. The incumbent is assigned to the Office of Veteran Experience and Employee Engagement.
• The incumbent performs customer service guest relations, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness respect and dignity to others; relates well to people from varied backgrounds and different situations. He/She receives, greets and direct callers over the telephone and in person with precise clear instructions. He/She provides a variety of information about the organization, its functions, and activities and is able to meet the needs of the individual and explain in general terms the information in a way that is understandable to the target audience. or to resolve confusion surrounding the inquiry. He/She provides the assistance requested to ease the experience of the customer. He/She directs Veterans, visitors, and callers to appropriate staff member and/or department based on specific request or by determining the nature of the need and initiates service recovery when needed. The incumbent takes accurate messages and ensures their delivery to support a responsive culture to the customer. He/She provides personal wayfinding assistance and often take Veterans and visitors to locations when they have difficulties with instructions provided. He/she provides excellent customer service via the telephone and face to face simultaneously. He/She ensures customers are greeted with respect and dignity.

• The incumbent must maintain a good rapport and good public relations using judgment, tact, and sensitivity with internal and external customers. Concern for the patient's total needs-physical, emotional and social-must be evident in every interaction.
• Provides basic transport of patients to and from departments. Utilizes sound judgment and critical thinking skills to prioritize actions and meet urgent/emergent patient needs in an unpredictable, rapidly changing environment of care.
• Recognizes that establishing and maintaining a therapeutic relationship with patients will promote trust. Consistently transfers, and transports patients (traveling by golf cart, wheelchair) for appointments or tests in a safe and efficient manner.

• Demonstrates knowledge of VA Policies and Procedures and assists with orientation of new personnel in appropriate areas of expertise. Maintains confidentiality and integrity of all materials containing patient's identifiable and sensitive information. Recognizes and reports safety hazards in the environment that can contribute to falls or other injuries to patients and takes appropriate action. Knowledge of National Safety Goals.
• Consistently practices good hand hygiene and other Standard Precaution principles. Practices proper sanitation by disinfecting/wiping down transport equipment with approved cleaning product prior to each patient transport Demonstrates basic knowledge of equipment safety, i.e., wheelchair, stretcher, and other lift equipment. Consistently practices proper body mechanics to prevent injury to self, other staff, and patients. Maintains positive interaction with the patient and significant others

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

Duties include, but are not limited to:

• Clinical and Administrative:
  • Provides medical services to Veterans on an outpatient basis in the primary care setting. Provision of inpatient care or Urgent Care may be seldom required and will be then specifically requested of the primary care provider by the supervisor.
  • Provides primary care medicine to an assigned panel of adult Veterans. Veteran populations we serve are mostly male, with diseases consistent with those seen in the general population, namely diabetes, hypertension, hyperlipidemia, COPD, mental health disorders, amongst others. Comprehensive primary health care for women is also required. A primary focus of practice is on preventive medicine.
  • Participates in the provision of Pain Management, Mental Health, and End of Life Care to Veterans in the primary care setting as required.
  • Participates in the use of clinical practice guidelines, provision of standard of care to patients, and meets relevant performance measures as mandated by Veterans Health Administration (VHA).
• Communication:
  • Meets with the Assistant Associate Chief of Primary Care, the Associate Chief of Primary Care (ACOS) and/or the Chief of Staff as necessary to ensure that the goals and objectives of the VAMC are met.
  • Communicates with other healthcare providers, as necessary, to ensure the timely access and continuity of care to Veterans.
  • Communicates clearly with the Nurse Practitioner (NP) or Physician Assistant (PA) that he/she oversee. This entails co-signage of all NP/PA notes when applicable. This communication should be clear, professional, and directly related to medical care provided to patients.
• Education/Training:
  • Participates in the education/training of personnel as requested.
  • Completes required Veterans Affairs (VA) education and annual training in a timely fashion.
  • Maintains CME credits as required by state law.

Duties include, but are not limited to:

• Independently manages a panel of patients with acute and chronic health conditions with an emphasis on health promotion and disease prevention using evidence-based practice.
• Develops and implements an individualized plan to achieve optimal population health and disease management.
• Demonstrates leadership and works collaboratively with Primary Care Team and other interdisciplinary team members.
• Orders and interprets labs, tests, and diagnostic studies.
• Prescribes pharmacologic and non-pharmacologic interventions.
• Initiates referrals and consults to specialty services.
• Provides education to patients and their families.
• Assesses and adjusts the plan of care as needed to achieve optimal patient outcomes.
• Exemplifies the ICARE core values of-Integrity, Commitment, Advocacy, Respect, and Excellence.