Total 83 customer service job vacancies in maxwell afb alabama

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Advocate Service (TAS), DEDCA: AREA 3

The following are the duties of this position at the full working level.

• Meets with managers and executives within the Service to define the overall goals and objectives of the project.
• Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
• Establishes a system to review, control, and report on project status.
• Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project.

• Manages ranking and payment rate development. Performs analysis of Farm Bill program data to monitor progress and ensure contract management goals are met.
• Conducts quality assurance reviews for compliance to program policies and procedures and report findings.
• Provides leadership in developing, updating, and improving statewide conservation policies through interpreting national policies related to Farm Bill program coordination.
• Summarizes and incorporates data into bulletins, manuals, and policy updates for area and field office use. Provides advice on program requirements and administration.
• Provides guidance and conducts group and individual training to area and field office staffs on current policies and procedures related to conservation program implementation.
• Works within a team concept to develop and implement ways to improve the efficiency, effectiveness, and quality of the products and/or services provided to internal and external customers.

The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position.

• Serve as a technical expert and consultant to management, staff and customers on controversial and difficult employee and labor relations problems.
• Provide advice and assistance in situations requiring extensive analysis in which the nature and scope of the issues are complex, necessitating careful study in search of innovative solutions to problems in consideration of the needs of management.
• Review established programs, evaluate their effectiveness, recommend improvements, and redesign as necessary to meet changing objectives.
• Interpret, analyze and prepare responses to new or proposed changes to complex legislative, regulatory, and policy guidance affecting workforce relations. Advise managers and director on the findings and recommendations and brief the staff on any resulting impact or change to program, process, or systems.
• Handle routine employee and labor relations casework as needed.

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position.

As a Legal Administrative Analyst, you will:

• Be responsible for coordinating and collecting data to determine the method used to identify the impact of the data on the Judgment Fund work processes.
• Research, analyze and document all data relevant to the complex Judgment Fund processes. This documentation provides the necessary data used in the publishing of revised Treasury Financial Manual regulations.
• Analyze cases for irregularities and determine right of entitlement in accordance with established procedures. Must be able to take the initiative in the development of new procedures in complex cases.
• Analyze all cases for the Judgment Fund for amounts from $10.00 to more than $1billion, at each step in the payment certification process to determine the proper course of action.

As an Auditor (Financial/Performance) (Senior Auditor), you will:

• Coordinate efforts on complex, highly specialized ARC programs and/or high-profile project reviews as part of the ARC's internal control and financial management programs, including reviews under the Federal Managers' Financial Integrity Act (FMFIA) sections 2 and 4, Federal Financial Management Improvement Act (FFMIA), OMB Circulars A-123 and A-127 and other laws and regulations. These reviews are conducted under the guidance of Government Accountability Office (GAO) auditing regulations.
• Lead the coordination of the annual review of ARC's financial reporting controls in accordance with OMB A-123 Appendix A. Work with users throughout Treasury who operate and manage the collections systems being reviewed. Provide technical guidance to other auditors as they plan, prepare, and execute fieldwork program for A-123 using interviews, sampling techniques, observations, flow charts, confirmations, and other techniques.
• Serve as a technical expert and consultant to management, staff and or customers and stakeholders on controversial, complex and difficult audit issues or projects that require escalation; such issues may require the development of unique or new approaches to address issues that cannot be resolved through more routine and accepted practices. Issues may involve executive or senior management interest and or high visibility within the customer agencies, other federal agencies, as well as within the Bureau and or Department.
• Identify and resolve issues and develop recommendations to correct control deficiencies or other special projects and or studies of considerable scope and depth. Prepare audit reports.

As a Lead IT Project Manager, you will:

-Articulate and communicate to the team the assignment, project, problem to be solved, actionable events, milestones, and or program issues under review, and deadlines and time frames for completion.

-Lead the team in: identifying, distributing and balancing workload and tasks among employees in accordance with established work flow, skill level and or occupational specialization; making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensuring that each employee has an integral role in developing the final team product.

-Provide project leadership during planning, design, and execution phases of Information Technology (IT) projects (software engineering, hosting, networking, telecommunications. and others). The work includes team leadership, planning, coordination among project members, and documenting project artifacts.

-Determine the impact of changes to existing systems or infrastructure components. Ensure security controls and requirements are incorporated; contribute information and documentation for Security Plans.

As an Equal Employment Manager (Resolution Program Manager), you will:

• Serve as the principal advisor in the EEO office, performing preliminary counseling of employees expressing the desire to file complaints. Serve as a technical representative for Civil Rights and Equal Opportunity complaints.
• Assign cases, monitor stringent deadlines, and approve when initial time limits should be extended.
• Provide counselors guidance and assist in resolving individual complaints when appropriate; manage, create, coordinate, and conduct training and development of all EEO Counselors.
• Manage the hiring process when new counselors are needed, keep the position descriptions updated, write vacancies and notice of opportunities, post positions and conduct interviews and selection process.
• Consult with and advise individuals and all levels of management officials on EEO issues, questions, and EEO programs. The purpose and extent of each contact is different, varying on the issues, but often involve adversarial relationships between managers and employees.

As a Management and Program Analyst, you will:

• Plan, schedule, and conduct studies to evaluate and recommend ways to improve work processes. Work is performed both independently and as the leader of a project team.
• Analyze and evaluate DDM programs, products, and services effectiveness in meeting goals and objectives.
• Review, evaluate, and recommend changes regarding reports, processes, programs, objectives, and goals, including short and long-range goals and strategies.
• Establish and update operating procedures, reference guides and processes within the center to ensure staff has clear guidance to support their performance on work activities.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

WHAT IS THE CRIMINAL INVESTIGATION (CI)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

As an Accountant (Staff), you will:

• Assist in the planning and execution of highly specialized ARC programs in the field of
  government-wide accounting, cash management, agency accounting and reporting services.
• Develop project plans and ensures that all projects are properly documented and adequately controlled
• Perform analysis and evaluation of proposed initiatives to determine the impact to operations of the office and the bureau
• Develop proposals, issue papers, status reports, training plans, policy, procedural and other documentation as necessary to obtain understanding and decisions in conjunction with assigned projects
• Advise management on accounting matters pertaining to the accomplishment of the offices mission, related to providing accounting services to its customers and stakeholders

As a Senior Accountant, you will:

• Provide analysis and advising in regard to accounting programs, financial systems, business processes, and establishing and communicating Fiscal Service accounting policies and standards.
• Establish financial and management accounting and reporting requirements consistent with financial rules and regulations and advise accounting procedures and controls to ensure adherence.
• Oversee operations of the monthly management and financial accounting functions, ensuring that all accounting guidelines, regulations, and policies are met.
• Serve as a subject matter expert on accounting matters and coordinate with the appropriate external and internal parties to set Fiscal Service's financial policy.

• The duties described are for the full-performance level.
• Gather information from the various individuals and organizations that owned or handled the animals prior to their being identified as a reactors.
• Trace the movement of the animals back to the herd of origin.
• Review data to determine program effectiveness, to identify problem areas, and to detect trends or developments.
• Standardize the program, initiate measures to reach established program goals, and monitor all activities in support of the animal identification program.
• Explain to affected parties the requirements of the animal identification program and enlist their voluntary compliance through a better understanding of the program requirements.
• Observes/monitors contract or fee basis personnel to assure that they are performing work as agreed to in the contract or fee basis agreements.
• Periodically reviews inventory of supplies and equipment used in the animal identification programs to ensure sufficient inventory for effective program operation.

WHAT IS THE OFFICE OF ONLINE SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Office of Online Services - IRS.gov-Content Strategy

The following are the duties of this position at the full working level.

• Bring web projects from conception to launch by combining marketing and project management skills, along with web content, architecture, and usability management.
• Manage digital projects through their full life cycle, including project proposal, scope definition, research, recommendation of approach, and final implementation.
• Direct the development of web-based solutions that communicate the Agency's missions and initiatives to the public.
• Identify needs and opportunities to improve customer experience and introduce new concepts, processes and strategies that significantly improve the way the IRS uses digital technologies.
• Consult with appropriate experts in web development to present Agency information online in the most effective, factual, and user-friendly manner

WHAT IS THE OFFICE OF ONLINE SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Office of Online Services - IRS.gov-Content Strategy

The following are the duties of this position at the full working level.

• Bring web projects from conception to launch by combining marketing and project management skills, along with web content, architecture, and usability management.
• Manage digital projects through their full life cycle, including project proposal, scope definition, research, recommendation of approach, and final implementation.
• Direct the development of web-based solutions that communicate the Agency's missions and initiatives to the public.
• Identify needs and opportunities to improve customer experience and introduce new concepts, processes and strategies that significantly improve the way the IRS uses digital technologies.
• Consult with appropriate experts in web development to present Agency information online in the most effective, factual, and user-friendly manner