Total 131 customer service job vacancies in leeds ls1 4ap

Band 5 - Registered Nurse
Leeds and York Partnership NHS Foundation Trust
Electroconvulsive Therapy Team
Available Locations:
Aire Court, Lingwell Grove, Middleton, Leeds LS10 4BS
St Mary's House, St Marys Road Leeds West Yorkshire LS7 3JX
Part Time - 22.5 hours, 08:00am - 16:00pm
£21ph weekdays

Must hold valid NMC registration pin.
Applicant must be a car driver and have appropriate cover on their Car Insurance to use their own vehicle for work purposes.

The Electroconvulsive Therapy Team is looking to recruit a registered nurse who is passionate about high standards of clinical care. The successful candidate will be required to administer depot injections in clinic, alongside a requirement for home visits.

Main responsibilities:

Physical health checks, depot and clozapine injections
Will act as an independent practitioner within a defined community setting, while liaising with other professionals as necessary.
Will manage together with a depot clinic nurse a caseload of clients prescribed IM medication. provide supervision to others as appropriate.

Furthermore, if you know anyone looking for work and you refer across, we offer a £250 referral bonus per person.

If anything is of interest, please just respond to this advert with an up to date copy of your CV or call Chloe on 01772 208963 .

Proud member of the Disability Confident employer scheme

Yorkshire Ambulance Service currently has a vacancy for the position of HART Training and Assurance Manager. The base station for this post will be Leeds, with the successful candidate required to travel between sites throughout Yorkshire and nationally.

The post holder will also be required to attend incidents undertaking the role of National Inter agency Liaison Officer (NILO) by participating in an on-call rota.



The post holder will lead in development and delivery of the training and exercising of the Hazardous Area Response Team in order to maintain compliance against National Operating Standards. The post holder will report directly to the HART and Special Operations Area Manager in ensuring the delivery of specialist response capabilities as part of the Trust’s requirement to maintain approved levels of operational readiness and compliance. These will be in accordance with the Civil Contingencies Act 2004, and the NHS’ Emergency Preparedness Resilience Response (EPRR) Core Standards and the NARU Service Specification.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.



To apply, you mus t be able to meet the requirements outlined in the job description and person specification.


This advert closes on Sunday 28 Apr 2024

HSE Lead - West Yorkshire - FMCG Manufacturing - £45,000 to £60,000 DOE

I am currently looking to recruit a NEBOSH qualified HSE Lead / Manager for an established and leading manufacturing business based in West Yorkshire.

This exciting opportunity would suit an experienced HSE Professional with previous experience of partnering across Operations, Engineering, HSE and Quality Teams to ensure Health & Safety performance is continually improved and the company's legislative responsibilities are met.

HSE Lead - Package

• £45,000 to £50,000 DOE
• Excellent Enhanced Benefits Scheme - Circa 25% of Annual Salary

HSE Lead - Main Responsibilities:

• Act as the main contact point for Process Safety, liaising regularly with and providing functional safety advice to Key Stakeholders across Engineering, Manufacturing and Project Teams
• Responsible for coordinating and advising on all areas of Process Safety compliance and management systems at the site
• Ensure compliance with all relevant health & safety legislation to ISO45001 standards.
• Disseminate and implement legislative changes
• Ensure the site if fully compliant with both internal and external standards.
• Undertake regular EHS audits and inspections,
• Use inspection findings to improve performance improvements across the EHS remit.
• Monitor and analyse safety performance, trends and reports
• Establish and maintain a proactive approach to safety adherence.
• Liaise with external auditors.
• Oversees accidents and safety incident investigations to their conclusion, communicating regularly with investigators.
• Maintain regular communication with local authorities and the HSE to keep up to date with advice, guidelines and developments.
• Adopt a proactive approach to continual personal and professional development to ensure up-to-date expertise across EHS.
• Provide training to improve safety performance.

HSE Lead - Skills & Experience

• Previous HSE experience gained within a manufacturing environment, ideally FMCG or similar, with a strong understanding of HSE legislation
• Previous experience and/or understanding of Process Safety, ideally related to a COMAH Registered manufacturing environment site
• A pro-active communicator with the ability to drive process improvement and collaboration
• Previous experience of HAZOP, HAZID, SIL, LOPA, PHA, ATEX, DSEAR Etc. would be highly beneficial
• Hold NEBOSH Diploma or similar HSE qualification

Proud member of the Disability Confident employer scheme

The Job

• Working as part of a team providing excellent customer service wherever there is interaction with one of our customers
• Using specialist equipment such as the sawmill, paint mixers and forklifts
• We sell building materials, so there will be an element of manual handling, we can make reasonable adjustments if you need them
• Merchandising stock displays and replenishing shelves across the branch
• The contracted hours for this role are 37 or more

What's in it for you?

Here at Selco, we value our colleagues, and you will be entitled to a whole host of benefits when working with us. We offer a wide range of lifestyle perks, including;

• Free health cash plan, making it easy for you and your family to get the healthcare you need and claim back the costs.
• Profit Based bonus scheme, up to £175 per month.
• Discounts and offers at thousands of retailers, cinemas, restaurants, amusement parks and gyms.
• Generous staff discount on all products sold in store.
• Competitive company pension scheme.
• Cycle to work scheme.
• Holiday Buying.
• Free life assurance.
• Share save scheme.

At Selco, the opportunities for professional growth and development are limitless. We actively support and encourage internal advancements through a fully developed and supported career path, with plenty of training opportunities along the way to help you develop the career path you want.

About Us

Fancy developing your career with the UK's fastest growing builders' merchants? We're on the lookout for enthusiastic and ambitious individuals with a 'can do' attitude to help us serve the nation's tradespeople.

We won't pretend it's not hard work and at times a challenging environment however you'll be working with some great people and in return we offer a first-class rewards package.

We're growing year-on-year with no signs of slowing down. With new branches opening their doors nationwide, this is your chance to be a part of our exciting journey and build your career with Selco.

We pride ourselves on being an equal opportunities employer and are committed to creating a work environment that is diverse, inclusive and welcoming to all. Our aim is for Selco colleagues to be a true representation of all sections of society. We are committed to the Health and Safety of our Colleagues being our top priority.

The Job

• Working as part of a team providing excellent customer service wherever there is interaction with one of our customers
• Using specialist equipment such as the sawmill, paint mixers and forklifts
• We sell building materials, so there will be an element of manual handling, we can make reasonable adjustments if you need them
• Merchandising stock displays and replenishing shelves across the branch
• The contracted hours for this role are 37 or more

What's in it for you?

Here at Selco, we value our colleagues, and you will be entitled to a whole host of benefits when working with us. We offer a wide range of lifestyle perks, including;

• Free health cash plan, making it easy for you and your family to get the healthcare you need and claim back the costs.
• Profit Based bonus scheme, up to £175 per month.
• Discounts and offers at thousands of retailers, cinemas, restaurants, amusement parks and gyms.
• Generous staff discount on all products sold in store.
• Competitive company pension scheme.
• Cycle to work scheme.
• Holiday Buying.
• Free life assurance.
• Share save scheme.

At Selco, the opportunities for professional growth and development are limitless. We actively support and encourage internal advancements through a fully developed and supported career path, with plenty of training opportunities along the way to help you develop the career path you want.

About Us

Fancy developing your career with the UK's fastest growing builders' merchants? We're on the lookout for enthusiastic and ambitious individuals with a 'can do' attitude to help us serve the nation's tradespeople.

We won't pretend it's not hard work and at times a challenging environment however you'll be working with some great people and in return we offer a first-class rewards package.

We're growing year-on-year with no signs of slowing down. With new branches opening their doors nationwide, this is your chance to be a part of our exciting journey and build your career with Selco.

We pride ourselves on being an equal opportunities employer and are committed to creating a work environment that is diverse, inclusive and welcoming to all. Our aim is for Selco colleagues to be a true representation of all sections of society. We are committed to the Health and Safety of our Colleagues being our top priority.

Recently named as one of the 'Best Big Companies to Work For’ by Best Companies, J. Murphy & Sons Limited (Murphy) is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure. Operating in the United Kingdom, Ireland and Canada, Murphy provides better engineered solutions to infrastructure sectors including transportation; natural resources; power and water. Headquartered in London, Murphy has a number of related businesses – Ground Engineering; Utility Connections; Murphy Plant; Murphy Process Engineering; Pipeline Testing Services; Specialist Welding Services; and Electrical Services. Murphy is a specialist in delivering pipelines, design, structural steel, tunnelling, fabrication, bridges and piling, and has a substantial holding of plant, equipment and facilities. Murphy employs around 3,600 engineers, professional managers and skilled operatives around the world. Together, they work as ‘One Murphy’
- directly delivering the people, plant and expertise needed to make projects a success. #MoreToMurphy
HR Administrator
- Leeds ( 5 months fixed term to cover matrnity leave, with the possibility for extension)
Would you like to join one of the UK's Best Big Companies as awarded by Best Companies? Take a look at the role outlined and if you think you fit the bill, and want to work within a team that rewards performance ,drives personal development and offers a great working environment, we want to hear from you!

The main purpose of this role is to support the People Function with the effective administration of all employee lifecycle administration requirements. Processing requests and answering queries in an accurate and timely manner. Maintain high levels of confidentiality and adherence to data protection regulations at all times.

What you will be doing

- Act as a first point of contact for all employee’s, taking ownership of HR policy & process queries, referring to the Shared Service Centre Team Leader where more support is required
- Manage a volume of queries via the case management system through varying contact methods such as telephone, in person & email within agreed Service Level Agreements
- Ensure accurate and timely data entry into HR systems (Success Factors) including; inputting new starter information, administering employee data and pay changes and maintaining leaver records to enable accurate record keeping and payroll processing
- Production of HR related communications such as employment contracts, references, probation & leavers letters
- Supporting the administration of our employee benefits, liaising with providers and key contacts to maintain accurate membership data
- Build and maintain cross functional working relationships with the wider People Team, including Recruitment, Reward, Learning & Development and HRBPS, to ensure relevant and effective support is provided
- Assist with collation of management reporting information and statistical information for reports as required.
- Support the continual improvement of people team processes and provide suggestions for process development and system enhancements to improve the customer experience
- Support the wider People Shared Service Team, when required, with general HR processes

Who we are looking for

- Proven track record of providing administrative support to a large, multi-site, multi-disciplined business
- Ideally experience within the construction/civil-engineering sector
- Experience of working in or with a HR or Shared Service environment or a desire for a career in a HR Shared Service environment
- Part qualified/or any relevant qualification required for the role

Recruit4staff are proud to be representing their client, a leading vehicle leasing company in their search for a an experienced Fleet Service Advisor to work from their vehicle showroom and head office facility in Leeds.

For the successful Fleet Service Advisor our client is offering:

• up to £26,000 per annum
• Monday to Friday 08.30 - 17.00
• Permanent Role
• Company Car Packages Available
• Quarterly Bonus (profit share)
• 22 days holiday + Bank Holidays

The role - Fleet Service Advisor :

• Acting as the first point of contact for all vehicle enquiries; vehicle repair, emergency recovery, accidental damage
• Coordinate the vehicle repair request from point of contact to vehicle being returned to the customer within a the service level agreed time-frame
• Maintain accurate and detailed records of vehicle repairs.
• Manage and develop the relationships with dealerships and garages to minimise repair times

What our client is looking for in a Fleet Service Advisor :

• Previous experience and exposure in the automotive / vehicle repairs industry - ESSENTIAL
• Coordination and able to manage priorities and service level agreements - ESSENTIAL
• Customer Service; gained from an insurance, service advisor, breakdown environment
• Excellent administration skills

Key skills or similar Job titles

Service Advisor, Service Coordinator, Insurance Advisor, Fleet Service Advisor, Fleet Coordinator, Vehicle Fleet Coordinator

Commutable From:

Leeds - All, Wakefield, Huddersfield, Castleford, Pontefract

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Manpower UK Print & Packaging Division are currently working on behalf of one of our prestigious partners, a market leading Labels and Flexible packaging company who, having seen consistent growth, and are heavily investing across their business. They are therefore eager to enrich their existing longstanding team with an additional Print Customer Services Executive.

Working closely with the Sales Team, you will take responsibility for existing clients to nourish and build relationships. The ideal candidate will have Print / Packaging / Artwork experience, excellent communication skills and the ability to deliver an outstanding service to an impressive array of clients in a variety of sectors.

Daily duties will include:

• Develop strong working relationships with customers face to face, via telephone and email.
• Taking job briefs from sales /customers, using print management skills to advise and manage customer requirements.
• Create job tickets using Tharstern MIS System (training will be provided).
• Work in a team environment to support and interact with Sales & Production teams.
• A positive attitude to achieving deadlines within demanding time frames & be an excellent team player.
• Good problem-solving skills.
• Solid technical understanding of printed labels and flexible packaging.
• High level of attention to detail.
• Excellent time management and communications skills.

Apply today so we can review your application and look to schedule in call at a time suitable to you!

Join Sky as a Customer Service Advisor in our Leeds contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too.

It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you'll split your time between home and the office.

What you'll do:

• Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package

• Learn about our products and how to have great conversations with customers

• Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience

• Be part of a supportive, fun, and friendly customer service team

• Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

What you'll bring:

• Brilliant listening skills

• A passion for problem solving

• An ability to empathise and understand customer needs

• A passion for delivering brilliant customer service

The Benefits:

• There are reasons people can't stop talking about #LifeAtSky as there's something for everyone with our fantastic range of benefits:

Individual Lifestyle:

• Free Sky TV, along with discounted broadband, Sky Glass and mobile

Health and well being:

• Subsidised onsite gym or discounts on external gyms

• Cycle to work scheme

• Private healthcare and Digital GP via Aviva

• Dental and other healthcare options

Financial wellbeing

• Sky pension plan and Life Assurance which gives you extra peace of mind

Share in the Company success

• Annual sharesave scheme and long service awards

• In addition to all these great benefits, you'll have the opportunity to take part in 'Time to Care', our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky's pledge to help tackle loneliness for our customers and in our communities.

Inclusion:
CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.

Where you'll work

We're based in the heart of Leeds, just a few minutes' walk from Leeds train station. On site you'll have access to our subsidised canteen, pool table in our chill out areas, free tea and coffee, prayer room, bike storage, outdoor seating by the canal and shower facilities.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Join Sky as a Contact Centre Service Advisor in our Leeds contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too.

It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you'll split your time between home and the office.

What you'll do:

• Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package

• Learn about our products and how to have great conversations with customers

• Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience

• Be part of a supportive, fun, and friendly customer service team

• Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

What you'll bring:

• Brilliant listening skills

• A passion for problem solving

• An ability to empathise and understand customer needs

• A passion for delivering brilliant customer service

The Benefits:

• There are reasons people can't stop talking about #LifeAtSky as there's something for everyone with our fantastic range of benefits:

Individual Lifestyle:

• Free Sky TV, along with discounted broadband, Sky Glass and mobile

Health and well being:

• Subsidised onsite gym or discounts on external gyms

• Cycle to work scheme

• Private healthcare and Digital GP via Aviva

• Dental and other healthcare options

Financial wellbeing

• Sky pension plan and Life Assurance which gives you extra peace of mind

Share in the Company success

• Annual sharesave scheme and long service awards

• In addition to all these great benefits, you'll have the opportunity to take part in 'Time to Care', our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky's pledge to help tackle loneliness for our customers and in our communities.

Inclusion:
CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.

Where you'll work

We're based in the heart of Leeds, just a few minutes' walk from Leeds train station. On site you'll have access to our subsidised canteen, pool table in our chill out areas, free tea and coffee, prayer room, bike storage, outdoor seating by the canal and shower facilities.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Microsite summary: We're looking for a Digital Service Assessor to support service teams and lead Service Standard assessments in DWP.

Digital Service Assessor: Pay up to £43,347 plus over 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. 

   

DWP. Digital with Purpose.  

      

We have an exciting opportunity for a Digital Service Assessor to join our DWP Digital community. 

 

DWP is UK's largest government department, with over 20 million daily users. 

DWP services cover everything from helping children & families right through to supporting relatives of lost loved ones. We help people find jobs, support people financially when they are unable to work due to health conditions and make ensure everybody has the money they need to live during their retirement years.

As our Digital teams build, maintain and improve DWP services, we need Service Assessors to check that what we're building works for our users, and meets the high standards we set for ourselves.

Your role is crucial to putting better public services in the hands of people that need them most.

Delivery. Work. Projects.   

  

As a Digital Service Assessor you will support service teams and lead assessment which determine whether the stuff we're working on meets the Service Standard.

 

You'll use evidence-based assessment methods and approaches to determine if services meet the standard.

 

You'll assessment communicate outcomes and champion the Standard within DWP's Digital group. You'll produce briefings and reports which track and report on the status of a service and whether it can proceed to the next lifecycle stage.

You'll contribute to key governance decisions, provide advice, guidance, and training to digital colleagues on the Service Standard to develop capability.

 

We are looking for people who have skills in:

• Communicating and Influencing
• Leadership
• Making Effective Decisions
• Seeing the Big Picture
• Quality Assurance

When we talk about quality assurance, we mean the ability to audits complex projects, programmes or functional areas for quality, compliance and risk. You need to be able to review and analyse reports and assess information presented to you by service teams, about user journeys and the purpose of a service.

  

Details. Wages. Perks.   

   

You'll join us in your choice of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. 

   

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office.   

   

In return for your skills, we offer competitive pay of up to £43,347.  

   

You'll be eligible for a brilliant civil service pension with employer contributions of 27%, worth up to £11,000 a year. 

   

You'll get a generous leave package starting at 26 days, rising to 31 days over time, plus all the usual bank holidays, and the option to take extra days off on flexi leave.   

   

We also have a broad benefits package built around your work-life balance which includes:   

   

• Flexible working, flexi hours and flexi days   
• Hybrid working: some time in a hub with the team, some time at home   
• Family-friendly policies   
• Time off volunteering and charitable giving   
• Bring your authentic self to work with 'I Can Be Me in DWP'   
• Discounts and savings on shopping, fun days out and more   
• Interest-free loans to buy a bike or a season ticket   
• Sports and social activities   
• Working in an award-winning environment and culture   
• Professional development, coaching, mentoring and career progression opportunities.   

   

Click 'Apply' for more information and to start an application on Civil Service Jobs.   

  

I am working with a growing retail business based in a brilliant location in Leeds. They have rapidly grown over the last 3 years, and it is now an exciting time to join this business.

Due to an increase in sales and business growth, they are looking to recruit a number of Customer Service Support candidates on a permanent basis.
The business is based within a 10-minute walk from the train station, so easily accessible for individuals on public transport.

They will consider candidates who have come from a retail background, hospitality or previous office-based customer service experience.
Main duties will include:

• Dealing with incoming phone and email correspondence
• Building a rapport with customers to ensure a friendly experience at all times
• Help support customers where required
• Process orders for customers
• Updating customers on delivery times

The candidate will get a salary of £21,000 per annum with the opportunity to increase to £23,000.
They are looking for individuals who are friendly and enthusiastic who can have a positive and professional telephone manner.

If you are interested in this opportunity, please get in touch with Kelly West at Hays - 0113 2003725

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service / Administrator
Pay Rate: £11.28 per hour rising up to £12.64
Hours: 37.5 hours per week working between Monday to Saturday 06:00 - 19:00 ( Rota base work)
Location: Leeds, LS10 1AZ

Possible hybrid option after full tranign complated.

The hours will be for the first 4 weeks 8am-4pm or 7am till 3pm

Then could be any of the below on a rota basis.

06:00 -14;00

07:00- 15:00

08:00 -16:00

09:00 -17:00

10:00 -18:00

10:30 -18:30

11:00 -19:00

Manpower are currently recruiting for a Customer Service / admin/management position for our National Client based in South Leeds.
RMPFS is responsible for maintaining and upgrading one of the largest corporate real estates in Europe, with over 2,600 sites. They work to the highest standards to ensure that buildings follow legal and industrial regulations and that they are safe at all times. It's their job to support RM in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, seven days a week. They are always there to ensure the smooth running of the estate and that everyone plays an important part in making this happen.

About the Role
You will be handling inbound and outbound calls from a wide variety of customers and assisting them with their property and facility issues by logging calls, clarifying the exact requirements, and dispatching the appropriate engineers to the 2000 sites across the UK within agreed timescales.

Working closely with the customers whilst communicating with engineers, operational support and the planning teams to deliver an outstanding customer service and proactively identify jobs at risk of not meeting the agreed targets and escalate where appropriate.

You will manage queries by email and liaise effectively with internal departments and co-ordinate action to ensure timely and professional resolution and accurately record customer and engineer interactions and enquiries and complaints using the appropriate systems.

This is a varied role and is an exciting opportunity to join an excellent team in a faced paced environment.

About You
Skill Sets Required:
IT skills
Communication skills
Ability to work under pressure and initiative
Previous admin experience would be an advantage

Successful candidates MUST be able to pass a Criminal Record Check.

The Community Neighbourhood Nursing Night Service operates over a 24 hour period, providing holistic high quality domiciliary nursing care to patients registered with a Leeds General Practitioner. The service delivers care overnight as part of the Health and Social Care Team within each Neighbourhood. The service aims to reduce hospitalisation and promote discharges through robust multi-disciplinary working with internal services, external services / organisations and the third sector. The service supports palliative care patients to die in their preferred place of care. The key working relationships include the Neighbourhood Teams Clinical Leads, Joint Care Management, external agency providers, Marie Curie, Commissioners and Administrative Staff. Key Responsibilities 1. Clinical 1.1. Demonstrates a detailed theoretical and practical knowledge of common aetiologies, pathologies, conditions and presentations involving a critical understanding of theories and principles 1.2. Demonstrates innovative and specialist skills to select methods and tools to holistically assess, plan, implement and evaluate in a complex and specialised field of work. 1.3. Demonstrates highly developed physical skills where dexterity and accuracy are important e.g. syringe pumps and infusions, manual treatments 1.4. Makes consistent judgements requiring complex fact analysis, interpretation and comparison of options and ensures clinical reasoning is reflected accurately in case records 1.5. Engages and actively involves the individual and, if appropriate, their family/carer, in the assessment, planning, implementation and evaluation of programmes of treatment and/or care by using person-centred techniques to promote a culture of involvement and empowerment 1.6. Works to standards of proficiency identified by their professional and regulatory bodies performing clinical treatments/procedures to a competent standard 1.7. Prioritises their own workload, and that of the wider team, within agreed objectives deciding when to refer to others as appropriate. 1.8. Provides and receives complex, sensitive or contentious information where motivational, persuasive, empathetic, negotiating and reassurance skills are required whilst demonstrating an understanding of barriers to communication 1.9. Approaches each individual with care, compassion and sensitivity ensuring that these values are reflected in all areas of practice including the management of any complaints and compliments. 1.10. To comply with the organisations Infection Prevention and Control requirements, including bare below the elbows dress code for staff with a direct care delivery role 2. Leadership 2.1. Ensures that a professional service and image is maintained at all time, thereby acting as a role model to all staff 2.2. Provides a leadership style which is underpinned by strongly held values around equality, diversity and openness; effectively builds and maintains relationships with direct reportee(s), management teams and other key individuals across the organisation. 2.3. Manages team and resources on a day-to-day basis in an unpredictable environment that require solutions to complex problems where there are many interacting factors 2.4. Demonstrates the ability to delegate, organise and prioritise workload to ensure the safe delivery of the service including the management of referrals and discharges utilising locally agreed support mechanisms e.g. on call manager and making judgements in complex situations 2.5. Demonstrates clinical leadership, initiative and creativity in developing projects inspiring others to be positive in their contribution to continuous improvement 2.6. Demonstrates resilience when responding to challenge, change and complex or difficult situations 2.7. Clearly articulates the expected clinical standards of the service, monitors and identifies where standards are not met and takes action to address 2.8. Ensures that all objectives, for self and those directly responsible for, are clearly defined within the wider Directorate framework and in line with Trusts objectives, using the appraisal process as a vehicle for this. 2.9. Takes responsibility for their own and others health and safety in the working environment.

Key Responsibilities 1. Management 1.1 Responsible for the operational delivery of the service. 1.2 Manage the delegated budget for the service and work across the matrix of leaders with the Head of Finance to manage the overall service budget as needed. 1.3 Ensures the effective and efficient use of resources e.g. staff, supplies to maintain the team establishment and comply with the service delivery model 1.4 Responsible for the line management and performance of an operational team 1.5 Delegate, organise and prioritise autonomously to ensure the safe delivery of the service and making judgements in complex situations e.g. unexpected service demands 1.6 Ensures that all team and individual objectives are clearly defined using the appraisal process as a vehicle for this. 1.7 Takes responsibility for their own and others health and safety in the working environment. 1.8 Ability to make highly complex judgements, including in new or unfamiliar situations by analysing and interpreting a wide variety of complex information and data sources to compare options and to take action as appropriate. 1.9 Deliver information to the team and other services and teams using a variety of means 1.10 Provides and receives highly complex, highly sensitive or highly contentious information where motivational, persuasive, empathetic, negotiating and reassurance skills are required whilst demonstrating an understanding of barriers to communication 1.11 Approaches each individual with care, compassion and sensitivity ensuring that these values are reflected in all aspects of the role including the management of compliments and complaints. 2. Leadership 2.1 Ensures that a professional service and image is maintained at all time, thereby acting as a role model to all staff 2.2 Provides a leadership style which is underpinned by strongly held values around equality, diversity and openness; effectively builds and maintains relationships with direct reportee(s) and other key individuals across the service and wider organisations. 2.3 Demonstrates a highly specialist knowledge of professional roles and responsibilities in order to explore, research and develop new and innovative methods of service delivery in order to meet current and new demand 2.4 Demonstrates leadership and innovation in contexts which are unfamiliar, complex, and unpredictable that require solving problems involving many complex interacting factors 2.5 By demonstrating highly developed change management behaviours, the post holder will lead complex projects, which may impact on own or other services, in order to implement key strategies and quality standards 2.6 By actively participating or leading multi-discipline or multi-agency work streams, the post holder will propose and develop clinical/operational policies and/or service developments which have impact on other disciplines, services or agencies. 2.7 Demonstrates resilience when responding to challenge, change and complex or difficult situations 2.8 Positively leads human resource systems and processes to embed the vision and values throughout the service 2.9 Demonstrates leadership, initiative and creativity in developing projects inspiring others to be positive in their contribution to continuous improvement 2.10 Acts as a highly specialist source of information and support for other professionals and agencies 2.11 Clearly articulates the expected clinical/operational standards of the service, monitors and identifies where standards are not met and takes action to address holding people to account where necessary 2.12 Ability to represent the service at relevant local or regional forums, 3. Learning and Development 3.1 Undertakes any training required to develop and maintain their proficiency in response to changes in service delivery or new and emerging techniques within the area of work and demonstrate competence within professional body requirements 3.2 Reflects on and evaluates own practice and identifies areas of development by setting appropriate objectives via appraisal and clinical supervision 3.3 Contributes to research and development programmes appropriate to practice 3.4 Shares good practice and promotes the organisation through presentation, publication and submission for relevant awards 3.5 Ensures appraisals for direct reportees are undertaken in accordance with policy; manages performance which falls below standard in accordance with the appropriate HR policies and processes seeking support from senior staff where required. 4. Partnership and Team Working 4.1 Works in partnership with other agencies and disciplines to effectively manage the operational delivery of the service 4.2 Strong relationship skills with the ability to work across a matrix of providers delivering a collaborative service. 4.3 Develops and maintains effective working relationships across the service and providers along with external agencies 4.4 Develops strong working relationships with the other leads within the service to ensure a triumvirate leadership structure 4.5 Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships. 4.6 Actively contributes to the multi-disciplinary team supporting the patient; acting as a credible source of information for other agencies/professionals involved in the care as required acting as a resource of highly specialist knowledge for others 4.7 Provides high quality, specialist advice related to area of work to other colleagues, agencies and individuals in order to support development 5. Innovation and Quality 5.1 Continually develops and improves the quality of services; responsible and accountable for the team performance within organisational governance frameworks and objectives 5.2 Identifies, manages and minimises risks within the overall service and collaborative risk management frameworks supporting other staff to contribute to the process. This includes understanding and applying knowledge of clinical role in safeguarding and incident management 5.3 Implements policies relevant to service and ensures team members are aware of policy requirements 5.4 Initiates and leads audit and ensures relevant action plans are completed. 5.5 Ensures that patient experience is core to all clinical and service development gaining support from the appropriate corporate teams as required 5.6 Engages and actively involves the public and users of the service in the assessment, planning, implementation and evaluation of service delivery 5.7 Establishes a clear incidents, compliments and complaints system within team in line with standards and policy 5.8 Undertakes monthly quality reporting against a clear set of parameters that is presented as part of the matrix governance 5.9 Ensures the service delivers against the Care Quality Commission (CQC) standards and these standards are maintained to a minimum CQC rating of good. In addition to these functions the post holder is expected to: In agreement with their line manager carries out such other duties as may be reasonably expected in accordance with the grade of the post.