Total 131 customer service job vacancies in leeds ls1 4ap

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

This role is a hybrid working role and is based at our Singer Street offices, Islington, London for a minimum of one day a week and home working, subject to operational demand. As a Domestic Abuse Service Manager you will be:

• Effectively managing and developing a high quality, innovative and pro-active domestic abuse service for victims and their children, including those at highest risk.
• Managing a team of IDVAs providing regular supervision, case review and support.
• Demonstrating strong leadership and management skills/ experience with a resourceful pro-active attitude and ability to use own initiative.
• Ensuring that services are delivered in accordance with the service specification and performance targets set by the services funders, as well as in line with SafeLives criteria for delivering domestic abuse services. The services will also be in line with Victim Support's policies, IDVA procedures, business process and plan.
• Ensuring that the service prioritises the safety, security and dignity of service users and their children.
• Taking the lead in crisis situations and providing advice and guidance on risk, safeguarding issues and information sharing GDPR concerns.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Service Care Solutions are working with a National Substance Misuse Service to support them with staffing requirements.

We are looking to hire for a Recovery Worker to manage a caseload Service Users who are struggling with Substance Misuse Problems (Drug and Alcohol Misuse).

This role is based within West Yorkshire.

The Perfect Candidate -
This role calls for a caring and driven individual who puts others before themselves.
The role involves managing a complex caseload of service users within a busy environment, so experience within this role of role is required. The perfect candidate would also have good knowledge of substance misuse and the pathways to recovery as to help service users in the most effective way possible.

Main responsibilities / duties -
- Deliver continuity of care through effective partnership working, care coordination, delivery of interventions and key work responsibilities.
- Support the day to day operation of services through the delivery of appropriate evidence based interventions.
- Manage an active caseload providing structured brief interventions and/or other psychosocial interventions in compliance with our delivery model.
- Assess service users, carrying out triage and comprehensive assessment as required and making appropriate onward referrals to specialist agencies.
- Assess and manage risk ensuring a safe and appropriate environment for all through active risk prevention.
- Develop and disseminate substance misuse information and give advice on health & social well being in both groups and one to one settings.
- Screen for substance use in line with organisational guidelines and taking appropriate follow up actions.
- Screen for Blood borne viruses (BBV), with the aim to prevent/control the onward spread of infection whilst supporting vulnerable service users, following organisational policy.

The Role -
The role of a Substance Misuse Recovery Worker is to manage a caseload of service users who are accessing the service due to struggling with Substance Misuse Problems. This role incorporates involvement with a range of other workers who will also be supporting service users.

Candidates must have previous experience working for a Substance Misuse Service and have experience managing a caseload. Candidate applications without this experience will not be considered.

If you want to hear more about this Substance Misuse Recovery Worker role please send us your CV by clicking 'apply now' or send your CV to paul.rimmer@servicecare.org.uk

Are you an experienced Service Coordinator seeking an exciting new permanent job? Would you like to work within a rapidly expanding, multi-award winning company? Is Morley, Leeds convenient for you? If so, this could be the perfect opportunity for you!

Working within the service administration team as Service Coordinator, your duties will include:

• Booking and coordinating all service-related works efficiently and to
appropriate timescales.
• Raising requisitions and ensuring service engineers are adequately certified
and equipped for each site visit.
• Providing service engineers with all site-specific relevant information (e.g.
site contacts and access, equipment to be serviced etc) required for
individual site visits.
• Updating and maintaining all service records and making improvements to
current processes where appropriate.
• Support creation of all necessary customer documentation in line with
Health and safety standards e.g. RAMS.
• Responding to general enquiries via telephone/email and ensuring
customers receive a first-class service through all interactions.
• Acting as an interface between customers and subcontractors to ensure the
smooth running of any third party works.
• Supporting the administration of quotations for PPM contracts, call outs and
required parts.
• Liaising with the Sales Admin team to ensure works are invoiced correctly.
• Investigating and resolving service-related customer matters.
• Building an ongoing understanding of customers’ individual requirements,
ensuring an efficient, professional service is delivered.
• Ensuring all documentation is promptly sent to customers, accurately
demonstrates the company’s professional outlook and complies with the
company standards.

You will be highly organised, efficient and able to meet deadlines, focused and observant with high attention to detail. In addition, you will have strong administration and professional communication skills, being driven by customer service satisfaction, possessing the ability to work in an intense, fast paced environment.

In return, our client offers a very friendly team working environment, free parking and outstanding benefits!

So, if you are interested in enhancing your career within a great company with ambitious growth plans, please contact Helen IMMEDIATELY on 01274 865878 to discuss further.

Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.

The Service Manager will support the Deputy General Manager, and General Manager in providing full general management oversight to the Oncology CSU across a number of specified Business Units. Oncology is a large and complex Clinical Support Unit (CSU) split into nine separate Business Units (BUs):- Medical & Clinical Oncology; Specialist Palliative Care; Radiotherapy; Clinical Haematology; HMDS, Thoracic surgery; Breast & Endocrine surgery; Gynaecology-Oncology surgery; Medical Physics & Engineering. As well as large Oncology, Breast and Haematology Research departments. Supporting the General Manager(s), the post holder will be responsible for the overall delivery of finance, access and quality targets as well as other targets determined by the Clinical Director and Triumvirate Team, including maintaining Business Continuity. In partnership with the Lead Clinicians, Matrons and Business Managers, the post holder will be responsible for activity, workforce and financial planning within specified BUs The post holder will demonstrate strategic leadership across a range of BUs to to ensure development of financially affordable solutions to capacity and quality constraints across the business units, and the integration of services across the health economy. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Proven leadership skills in a multidisciplinary and complex environment Strong analytical skills with the ability to produce business cases and other documents and presentations for a wide range of stakeholders, some of which is of a confidential, sensitive or contentious nature Management qualification of post graduate diploma Knowledge and experience of a wide range of management disciplines, including finance, staff management, commissioning, risk management, performance management and service improvement. Ability to monitor, maintain and improve service delivery Excellent communication and facilitation skills with an ability to manage conflict from a wide range of stakeholders. Personal resilience and ability to prioritise work in a complex environment, often with conflicting and time pressured deadlines Ability to maintain systems for keeping abreast of changes in the NHS and their impact on the CSU Experience of developing workforce and capacity plans as well as a track record of ensuring that departmental business plans and continually changing service plans and schedules are updated to meet service needs

Band 6 - CAMHS RMN
Leeds & York Partnership NHS Foundation Trust
Adolescent Inpatient Service (Age 13-18)
Red Kite View, Green Hill Rd, Armley, Leeds LS12 3QE

Full time hours, Monday - Sunday, 24-hour service
Weekday - £26ph
Saturday - £30ph
Sunday - £34ph

Must hold valid NMC registration pin
(Applicant must hold a valid UK driving license and own transport)

The core purpose of the role is to provide direct care which is high quality and evidence based to patients who have complex and challenging mental health needs. This care is provided on a 24/7 basis.

The main responsibilities include:

• To work as an integrated member of the clinical team, participating in all aspects of day-to-day service provision.
• Band 6 nurses may also provide leadership, management and supervision / appraisal for junior nursing staff (and other members of a multi-disciplinary team) and often lead / coordinate / supervise teams of staff in the delivery and evaluation of care.
• In some roles specialist skills and knowledge may be required. Band 6 nurses will often have designated areas of practice to lead within the team.
• Band 6 nurses will be required to regularly take charge of a team and to delegate and supervise the work of other staff and may be required to oversee the safe running of services and interventions.

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up to date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

Company: Service Care Solutions
Trust: Leeds and York Partnership NHS Foundation Trust
Location: West CMHT - Various locations

Position: Band 6 - Community Psychiatric Nurse
Specialisation: CMHT
Hours: Mon - Thurs, 08:00-16:00
Pay rate: £26 + £250 sign up bonus!

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Role and Responsibilities:

• To provide advice, support and information to service users and carers.
• Promotes effective team working to provide high quality care through effective communication and liaison.
• Ensure effective communication with the team and more senior team members during the planning, implementation and evaluations of care
• Liaise with other agencies, providers, service users/carers during the planning implementation and evaluations of care

Qualifications and Requirements:

• Current registration with the Nursing and Midwifery Council (NMC) as a Mental Health Nurse.
• Previous experience in community setting
• Fully enhanced DBS
• Car driver and valid UK license

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact

If you are interested and would like further details, please contact Chloe at Service Care Solutions on 01772 208961 or Chloe.akeroyd@servicecare.org.uk

What you'll be doing

Service Centre Manager

• Location: Leeds (LS27)
• Salary: £52,000 plus £5,500 car allowance + Performance Related Bonus
• Benefits: Include Private Health Care, Wellbeing Programme, Learning and Development Opportunities, up to 25% discount off very.co.uk

As Service Centre Manager, you'll make it all happen. At Yodel, we're on an exciting journey to make even more lives better through our business and in this high profile leadership role you'll help shape our direction. You'll drive ways to improve our performance, develop our people and implement fresh new ideas that keep us at the top of our game.

At the helm of a huge service centre, you'll inspire from the top whilst nurturing the family feel and open culture we're so proud of. As Service Centre Manager, you'll set standards, take ownership of P&L, control budgets, monitor resources and take action to make sure we're always bang on target.

What you need to show us

We're looking for someone with experience in a similarly senior role (in an environment involving KPI monitoring and employed and self-employed teams) as well as the ability to think on your feet.

To be a Service Centre Manager, you'll ideally be a CPC Holder (Transport Management) with a thorough knowledge of H&S policies and experience of dealing with disciplinary procedures. Although it's not essential an IOSH certificate would definitely be an advantage.

Why work for us

This is an ideal challenge for someone looking to take the reins of a high tech, high pressure operation. But, there's a softer side too. This is why we want a people person who can recruit, train, develop, manage and motivate a large team through a time of change. It'll be incredibly fast paced. And incredibly rewarding too.

We also offer a dynamic and stimulating working environment. There's nowhere quite like our service centres, they're bustling hives of activity where we sort, scan and load the millions of parcels we deliver to customers in every corner of the country, every single week.

We'll make sure you feel valued too. In return for your influence and flexibility around our 24-hour operation, we offer generous benefits including an excellent pension, 33 days' annual leave, and up to 25% discount at Very.co.uk. Plus, a car allowance and private health care. So, if you've the passion, pace and potential to get the most out of everyone, we'll support you to be the best too. Find out more and apply now.

Yodel recognises that its people are fundamental to its success. We are committed to equal opportunities, we value differences between people, and we aim to build teams that represent a variety of backgrounds, perspectives and skills.

If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact the recruitment team who will be happy to discuss.

Service Care Solutions are recruiting a Mental Healthcare Assistant to work at one of our Independent Hospitals in West Yorkshire.

Shifts: Monday to Sunday

**no sponsorship available**

Service Information

• The service is a 21-bed high dependency rehabilitation unit for adult males focusing on active rehabilitation and recovery for people with a range of mental health disorders.
• The hospital is well established with an excellent reputation in providing high standards of care and currently holds an overall Good CQC rating.
• The hospital is set within rural green hospital grounds, within easy reach of the M6 and M55 and with free parking on site, making for excellent transport links for staff.
• As a Mental Healthcare Assistant, you will be working within a team that includes a range of professionals.
• You will work under the supervision of a qualified nurse and will need to have good communication skills, excellent team working skills, be highly self-motivated with a flexible approach, and have some appreciation of mental health conditions.

Person Specification

The successful applicant must have:

• demonstrable Knowledge and experience working within Acute Mental Health and/or eating disorders.
• Practical PMVA Training and Basic Life Support dated within 12 months.
• Mandatory Training dates within 12 months
• Fantastic communication skills
• Ability to work flexibly and commit to working hours mentioned above.
• It would be beneficial if the applicant is a driver due to the location and shift start times but there is a local bus service that has an agreement to stop at the end of the main drive for staff.

Service Care Solutions Benefits

At Service Care Solutions, we recognise increasing pressures on care staff, both work-based and financial, and want to help ease that burden.

• £250 Referral Bonus Paid after completion of 150 hours for any newly registered candidates who are referred over.

• £150 Job Referral Find your own job bonus - Receive £150 for bringing your own position to us, alternatively this also applies if you are not happy with your current agency but settled in your role we can pay £150 to switch.
• FREE Registration Process including Enhanced DBS Check, Occupational Health Appointments, Mandatory and Practical Training, Uniform
• Dedicated and Experienced One-to-One Specialist Consultant
• £250 Yearly CPD/Training Allowance/Registration Body Renewal

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 314567
Lead Customer Operations Manager
£43,677
- £48,045 (dependent on experience) plus £2000 Lead allowance, potential 10% bonus and 25 days annual leaveFull time, PermanentLeeds City Delivery Office, Wellington Bridge, LS12 2UA
At Royal Mail we deliver more.

ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

Shift Patterns

Monday to Saturday (Rotating day off), hours between 07:00
- 15:12

THE ROLE
As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.

You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.

You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.

Furthermore, you’ll also have full accountability for your Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.

Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.

There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.



We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 25th July. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme

Funeral Service Operative

40 Hours per week, Monday - Friday 08:30am - 17:00pm

Location: Mahony & Ward Funeral Directors, Leeds

Salary: £25,043.20 per annum (£12.04 per hour)

Join us in ensuring every goodbye is dignified and meaningful.

#WorkingWithDignity #DignifiedCareers

No experience is needed; comprehensive training is provided in-house. All you need is a genuine enthusiasm for delivering exceptional customer service, a caring and empathetic nature, a good level of physical fitness and the ability to legally drive our company vehicles.

Driving and Manual Handling are also key aspects of this role, therefore a Manual UK Driving License and a high level of physical fitness are essential.

You will be based within our Mahony & Ward Funeral Directors Brand serving our communities across the Leeds area with regular movements within our branch network, flexibility is therefore key!

Here is what a typical day could look like for you:

• Take part in our on-call rota (This is dependant on individual in-branch rotas).
• Aid with bringing the deceased into our care throughout office hours and out of hours.
• Preparing and maintaining excellent standards of vehicle cleanliness for our funeral fleet.
• Participate in coffining duties, including the trimming of coffins/caskets, in addition to dressing and placing the deceased in coffins as appropriate.
• Being part of the funeral service by bearing the coffin and driving company vehicles.
• Assisting the Funeral Director with pre-funeral checks including route planning and address checking.
• We are an agile team; to meet the needs of our customer requires us to be mobile and flexible, therefore you are likely to be asked to work across different locations in the local area, when required based on operational needs.

This role will suit someone who:

• Has a Full UK Manual Driving License.
• Physically able to lift and carry heavy weights in accordance with manual handling procedures.
• Ideally familiar with the local community.
• Committed to providing excellent customer service.
• Demonstrates composure and empathy in sensitive situations.
• Reliable, well-presented and aims for high standards in their job role.

What we provide to you:

• Annual salary of £25,043.20
• 22-25 Days Holiday + Bank Holidays.
• Pension Scheme.
• Life Assurance X2.
• Free On-Site/Street Parking.
• Free Uniform Provided (Incl. Dry Cleaning).
• ‍ Access to our internal apprentice & personal development schemes.

We wouldn’t be able to provide this integral service without our people. If you’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times – We want to hear from you!

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Team Leader - Customer Service

Salary: £35k+ DOE
Location: Leeds, West Yorkshire

Permanent Opportunity, Full time working hours

We are currently representing a growing and forward-thinking company in Leeds, with offices all across the country. The company are looking to continue on their successful growth strategy and work with the best brands and businesses across Europe.

Become part of an experienced team, working with piers with expertise across the industry, providing you with a career opportunity and ability to progress.

The Key Duties of the Customer Service Team Leader

• Ensure smooth running of the day to day function so that customer's orders are managed efficiently and accurately
• Monitor and report the Customer Service Teams performance to ensure objectives and KPIs are achieved whilst maintaining appropriate standards of professional behavior are adhered to.
• Establish working relationships with key external customer's, internal & external auditors and internal Target Market Managers to define and understand their needs and work to help realise them.
• To ensure the functional processes and the application of them minimise the non-value activities of Goods Returns, Credit Notes, Pricing Queries and Concerns Management
• The recruitment, selection and induction of appropriate personnel to the team to ensure the function maintains the appropriate levels of stable versus turning resources
• To ensure adherence to all people management are completed in line with company policy and systems; ranging from:
• Regular meetings with Senior CSC's with minutes & actions
• Regular 1:1 meetings to review RFT performance. Ensure minutes are recorded for each meeting in particular if the individual is underperforming.
• Implement and manage PIP (personal improvement plan) for team members who are underperforming
• Managing behaviours within the team in line with company policies

The Key Requirements of the Customer Service Team Leader

• SAP Knowledge beneficial
• Relevant product knowledge beneficial
• Minimum of 5 years Customer Service Experience and an ability to work with colleagues and customers at all levels necessary
• Ability to establish clear expectations supporting employee engagement and motivation with high level sof emotional intelligence to provide support and coaching to team

If you are interested in the role, and want to know more, please apply or call the Leeds Business Support Team for more information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Administrator
Leeds City Centre
£22,500
Monday to Friday 9am - 5.30pm
Permanent!

Want to leave the hospitality and retail industries? Do you want to work in an office or contact centre environment? Passionate about launching a career?



This is the job for you if you're a barista, sales assistant, bartender, customer assistant in a grocery store, waiter or waitress, etc.



Five minutes from Leeds Train Station, my client, a fast expanding and developing business, is seeking to hire administrators (who may be entry-level), customer service advisors, and customer service representatives.



What do you receive in exchange for your hard work?

25 days of vacation time plus bank holidays
Exceptional training programme for 12 weeks!
Quiz evenings
Internal promotions
Daily dress-down policies
First-rate on-site amenities
End-of-month cocktails
Paid time off for birthdays
Competitive pension plans
Childcare vouchers
Free annual social events


What are your duties and responsibilities?

Managing a large case load of clients and being solely responsible;
Taking inbound and outbound calls from third parties, such as estate agents or lenders;
Ensuring that all emails are responded to promptly and professionally;
Using multiple IT systems to track work load;
Correctly processing a number of legal documents;
Updating clients on the progress of their case;
Productively prioritising work load.


What are the requirements?

Excellent customer service skills
Ability to work towards targets and KPI's
Experience of working in a high volume/fast paced environment


If this sounds like the opportunity you have been waiting for… apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Co-ordinator

Salary: £25k+ DOE
Location: Leeds, West Yorkshire

Full Time, Permanent role

The Customer Service Co-ordinator will receive great benefits:

• Holiday 25 days rising to 28 days with service, plus bank holidays
• A company pension contribution of up to 10%
• Staff discount platform & Cycle to Work scheme
• Enhanced maternity and paternity pay
• Group life cover at 6x your annual salary

An amazing opportunity is now available with a growing and forward-thinking company in LS9! We are looking for a positive, dynamic and enthusiastic person to work alongside an experienced team and continue to provide customers the best and most efficient service.

This would be a great opportunity to step into a growing and thriving industry, to work with a company that can provide career and growth opportunities.

The Key Duties of the Customer Service Co-ordinator

• Processing customer orders, ensuring they are processed to meet the Customer's known requirements including quantities, prices/discounts
• To manage Customers' expectations in a proactive manner and assisting with their queries through to resolution
• To ensure that appropriates systems and databases are maintained and updated in accordance with procedures
• To ensure that Customer's queries and disputes are logged within the appropriate databases
• To ensure that all relevant correspondence and documentation is saved appropriately
• To maintain the Company's standards of presentation, image and efficiency when dealing with the Company's customers either whilst on the phone, email or face to face.

If you're Interested In the role, and want to know more, please apply or call the Office Support team at Search Leeds for more Information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Our client is one of the UK’s leading assets hire group of companies, which continues to grow, are financially strong, and employing significant staff across the country.

Their service solutions and assets represent significant supply links across every industry, on an international basis.

This is a successful company, with continued ambitions to expand and fortify their market leading position.

Due to their continued growth and expansion, the company require an experienced field-based Engineer on a full time and permanent basis.

Key Features:
• Diagnosing, repairing, and servicing forklift trucks at designated locations.
• Examining fork trucks and reporting verbally or in writing regarding their condition
• Ensuring any Company tools and equipment issued are maintained in a clean and tidy condition.
• Ensuring the Company vehicle (service van) is always kept clean and tidy.
• Ensuring safe working practices are always observed while observing all health and safety regulations applicable at customer locations.
• Reporting any defective tools or equipment to the Branch Manager immediately
• Maintaining good contact with all designated customers whilst acting in the best interests of the Company

Skills, Knowledge & Experience:
• The job holder must hold a full, valid UK driving licence.
• Mechanical knowledge on material handling equipment is essential.
• Fully skilled Fork Truck Lift Fitter
• Ability to work on diesel, LPG, and electronic systems.
• Excellent communication skills, both written and verbal
• Ability to work independently to a high standard, with a great degree of care.

The role requires a resourceful and engineering professional who will take ownership and adopt a hands-on approach in order to deliver a first-class service within an exciting, growing organisation. In return, the company provides recognition and long-term growth potential within a successful international company.

The company offers an attractive salary and company benefits include:
• 24 days holiday + Statutory Bank Holiday
• Birthday holiday
• Company pension scheme
• Company van
• Life Assurance x 2 Annual salary
• Contractual discretionary sick pay
• Family-friendly & work-life balance policies
• Internal promotion pathways
• Dress down Fridays.
• Allocation of a turkey at Christmas
• In house well-being service
• Employer supported volunteering days.
• Refer a friend scheme.
• Cycle to work scheme.
• Annual recognition incentive bonus payments (subject to role & business)

This vacancy is being advertised by New Resource Group. The services of the New Resource Group are that of an Employment Agency.

The post holder will work with stakeholders and partners across LYPFT, Leeds City Council, Experts by Experience, third sector partners and Leeds Community Healthcare NHS Trust to ensure the revised model achieves the desired outcomes for service users and carers and achieves improvements for people working in the health and care system. The postholder will support the Community Mental Health Transformation Partnership Board to achieve their full potential as an effective integrated partnership across the Leeds system, including supporting the determination of the long-term operating model and organisational form. The post holder will work with a wider range of community services to deliver service improvements to ensure seamless and effective clinical pathways, these will be determined through the impact and development of the Community Mental Health Transformation Programme and the implementation of the Care Services Strategic Plan referring to the Leeds Mental Health Strategy and the Healthy Leeds Plan. The post holder will work closely with the Head of Pathway Integration for Mental Health in the Leeds Office of Integrated Care Board and the Head of Operations for the Community and Wellbeing Services in LYPFT and other Heads of Operations as per my earlier comment.