Total 131 customer service job vacancies in leeds ls1 4ap

General Duties To manage, appraise and give professional supervision to junior medical staff as agreed between consultant colleagues and the medical director and in accordance with the Trusts personnel policies and procedures. This may include assessing competences under the Modernising Medical Careers framework. To ensure that junior medical staff working with the post holder operate within the parameters of the New Deal and are Working Time Directive compliant. To undertake all administrative duties associated with the care of patients. To record clinical activity accurately and comprehensively, and submit this promptly to the Information Department. To participate in service and business planning activity for the locality and, as appropriate, for the whole mental health service. To participate in annual appraisal for consultants. To attend and participate in the academic programme of the Trust, including lectures and seminars as part of the internal CPD programme. To maintain professional registration with the General Medical Council, Mental Health Act Section 12(2) approval, and to abide by professional codes of conduct. To participate annually in a job plan review with the Clinical Team Manager, which will include consultation with a relevant manager in order to ensure that the post is developed to take into account changes in service configuration and delivery associated with modernisation. To work with local managers and professional colleagues in ensuring the efficient running of services and share with consultant colleagues in the medical contribution to management. To comply with the Trusts agreed policies, procedures, standing orders and financial instructions, training request and study leave process, and to take an active role in the financial management of the service and support the Medical Director and other managers in preparing plans for services. External Duties, Roles and Responsibilities The Trust actively supports the involvement of the consultant body in regional and national groups subject to discussion and approval with the Medical Director and, as necessary, the Chief Executive Officer. Other Duties From time to time it may be necessary for the post holder to carry out such other duties as may be assigned, with agreement, by the Trust. It is expected that the post holder will not unreasonably withhold agreement to any reasonable proposed changes that the Trust might make. Work Programme It is envisaged that the post holder will work between 6 and 10 programmed activities over 3-5 days. Following appointment there will be a meeting at no later than three months with the Medical Lead to review and revise the job plan and objectives of the post holder. The overall split of the programmed activities is 70% to be devoted to direct clinical care and 30% to supporting professional activities (as per the Royal College of Psychiatrists recommendation). The timetable is indicative only. A formal job plan will be agreed between the post holder and Medical Lead three months after commencing the post and at least annually thereafter. 5. On-call and Cover Arrangements The out of hours consultant on call rota for children and adolescents in Leeds with mental health problems will be 1:9. There is a first on call rota staffed by CT1-3s and dedicated liaison nurses. There is a second on call tier provided by ST4-6s in child & adolescent psychiatry coverage of which depends on the number of such trainees currently placed in Leeds (usually 4-5) with any vacant on calls covered by an authorised locum bank. Therefore the consultants provide the third tier of on call.

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: ChathamHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

Location: Leeds, West Yorkshire
Contract Type: Temporary (Full-Time, 4 Month Contract)
Salary: £12ph

I am representing a fast-growing company in Leeds, committed to delivering exceptional customer service. They are currently seeking enthusiastic, reliable, and customer-focused individuals to join our team as Temporary Customer Service Advisors. If you enjoy helping people, problem-solving, and working in a friendly environment, this could be the perfect role for you!

Key Responsibilities:

• Responding to customer queries via phone, email, or live chat in a professional and timely manner
• Handling complaints, resolving issues, and ensuring customer satisfaction
• Processing orders and providing product/service information
• Updating customer records and maintaining accurate documentation
• Working collaboratively with the team to ensure targets are met

What We're Looking For:

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities with a customer-first mindset
• Ability to stay calm and patient under pressure
• Previous experience in a customer service role is preferred, but not essential
• Comfortable using computers and handling multiple systems

What We Offer:

• Supportive team environment
• Opportunity to gain valuable experience in customer service
• Modern office space in the heart of Leeds, close to public transport links

If you're ready to make a positive impact and join a friendly, customer-focused team, we'd love to hear from you!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Medical Secretary - GP Practice

Brand new opportunity for a Medical Secretary to join a GP Practice, Based in Leeds

The role sits within the GP Practice Team with the role predominately providing a first-class secretarial service to the practice and patients and ensure efficient processing of referral letters, minutes, practice letters, and reports. You will prepare and produce documents, hospital referrals, and other relevant paperwork and effectively operate the Choose & Book system. As part of this role you will maintain an effective system for recording hospital and private referrals and respond to or redirect patient inquiries and requests accordingly. You will also maintain an audit trail for referrals and ensure the referral process is completed by clinicians and undertake information retrieval for the practice and patients as requested. Processing minutes meetings as requested & processing responses to complaints will also be required

Contract - Locum - Full Time - 37.5 Hours Per Week
Start Date: ASAP

The Benefits of working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

If you are interested in applying please contact on Scott Marsh 01772 208963 or send your CV to scott.marsh@servicecare.org.uk

A client within the public sector based in West Yorkshire is currently recruiting for a Highways Drainage Officer to join their team as soon as possible. The client is offering a full time, contract position with the ideal candidate having experience of working within a highways environment.

The Role

Key purpose of the role is to manage an operational service undertaking the design, procurement and construction management of highway infrastructure maintenance and winter service programmes.

Key responsibilities will include but not be limited to:

• Supervise a group of staff together with the supervision, coordination and procurement of contractors
• Undertake the design and implementation of highway works using internal and external suppliers.
• Provide a high-quality highways maintenance and winter service to deliver cost effective maintenance of highways infrastructure and highway related projects.
• Develop programmes, design and manage cost effective planned and reactive maintenance of highways infrastructure assets by internal and external suppliers.
• Manage the health and safety of staff and depot operations.

The Candidate

To be considered for this role you will require Level 4 qualification in Civil Engineering or extensive equivalent appropriate experience as well as a full current driving licence.

It will be essential to be in experiences in the below:

• Ability to produce reports, assist in developing business cases and to deliver presentations to a diverse audience.
• Knowledge of asset management, highway engineering and maintenance practises.
• Knowledge of CDM Legislation.
• Knowledge of legislation, regulations, policies, inspections and performance information applicable to the service area.

The client is looking to move quickly with this role and as such are offering £21.03 p/h Umbrella Ltd. (approx. £17.50 p/h PAYE)

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Service Care Solutions are supporting a reputable non-profit provider in and they are currently recruiting for a Key Worker. This Service have supported Service Users with complex needs for a number of years and pride themselves on providing the best care and support to Service Users.

The role of a Key Worker

As a Key worker you will manage a caseload of participants, providing 1:1, support and guidance to help them overcome complex barriers to employment

Key role and responsibilities for a Key Worker;

• Carry out a comprehensive initial assessment with all participants to assess barriers, develop an individual action plan with clear goals, and identify barriers and measures to overcome these barriers.
• Raise aspirations of Service Users to move into employment, education or training by supporting them.
• Support Service Users with Complex needs
• Complete appropriate referrals

Minimum requirements for a Key Worker;

• Experience supporting service users with complex needs
• Knowledge and understanding of the barriers to unemployment, training, and education

Our client vision is for people of all ages to be safe, build ambitions for the future and to reach their full potential. They create services and support people's complex Health and Social needs, helping them to build healthier lives that meaning and value for themselves and their families.

What we offer for a Key Worker;

• £250 Training Allowance
• Excellent Pay Rates
• Specialist Substance Misuse consultants offering single point of contact

If you are interested in this role then please applying via the link or send your CV to me at Paul.Rimmer@servicecare.org.uk

Principal Internal Auditor
Local Authority Yorkshire
Leeds based
Monday to Friday 09:00 - 17:00 (Full Time) Flexibility with start and finish times
Hybrid Working - 3 from home, 2 from the office
Permanent Contract
£48,069 per annum

Job Purpose

• Take the strategic lead for development and delivery of a range of internal audit work, including management of a team, for a specified area of responsibility in line with Public Sector Internal Audit Standards.
• Identify improvements in internal control, governance, risk management and operational effectiveness and efficiency, liaising and dealing with all levels of employees across the organisation to agree the changes necessary to drive that continuous improvement.
• Provide a source of expert advice/consultancy, including attendance at relevant boards, on a wide range of internal control, corporate governance and risk management arrangements. Principal Internal Design, implement and maintain the systems required for delivering the objectives of your function to support the Combined Authority in achieving its vision.
• Take a pro-active corporate role in the management of your function including participating in delivering your directorate's objectives.
• Demonstrate commitment to corporate processes and ensure these are delivered at all times.
• Be a visible and enthusiastic manager, encouraging partnership working across the organisation.
• Influence, develop and motivate your team, taking a positive approach to their development.

You will be able to demonstrate:

• CCAB or CMIIA qualified
• Practical experience of successfully performing in a similar role.
• Comprehensive knowledge and understanding of audit techniques, practices, procedures and statutory regulations and their application.
• Comprehensive knowledge of relevant legislation and policies associated with controls, risk management and governance processes in local government.
• Comprehensive knowledge and understanding of systems of internal control, risk management and governance processes across public sector services

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208969

Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point. We particularly encourage applications from Black, Asian and Minority Ethnic and disabled candidates We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview. Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests. We reserve the right to close the advertisement early, should we receive sufficient applications. Please note that we do not accept CVs, therefore your application must be via the NHS Jobs online application form. Homeworkers, must have an average internet speed of 10 Mbps download speed/at least 2 Mbps upload speed to access and use our systems

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Leeds
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Recruit4Staff are proud to be representing their client, a group of companies in the construction industry, in their search for a Customer Service Administrator to be based from the office in South East Leeds.

What our client is offering for a successful Customer Service Administrator: -

• Salary £26,000 - £27,000 per annum (open to going up to £30,000 per annum for the right candidate)
• Monday to Friday (08:30 - 17:00)
• Permanent
• Free Breakfast on Site, Company Team Events, Friendly Environment, Holiday 20 days + bank holidays & Pension, Competitive Pension Contribution, BBQs, Birthday Off,

The Role - Customer Service Administrator:

• Responsible for processing orders onto the system, checking stock levels and ensuring customer service satisfaction during each email and telephone call interaction
• Responding to customer email and telephone requests
• Confirming prices and processing new orders
• Up-sell orders where possible and offer alternatives
• Assist customers with their invoice enquiries
• Meet KPIs: Customer Happiness, Orders Processed, Response Time

What our client is looking for in a Customer Service Administrator :

• Previous experience working in an administrative role processing orders - ESSENTIAL
• Experience working in a construction / civils / building services industry - DESIREABLE
• Customer Service Experience - ESSENTIAL
• Excellent telephone manner
• Culture Driven: Unity, Team Player, Good Communicator, Upbeat and down to earth

Key skills or similar Job titles: Sales Administrator, Sales Administration, Customer Service Admin, PO Administrator

Commutable From: Leeds, Wakefield, Rothwell, Wetherby, Castleford, Pontefract

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

VACANCY: Field Service Engineer

LOCATION: Leeds - Harrogate

WORKING HOURS: Mon - Fri, working 1 weekend in 4 on a rota system

Embark on a fulfilling journey as a Field Service Engineer, where the satisfaction of expertly maintaining and repairing cutting-edge coffee machines meets the pleasure of delivering exceptional service. With a base salary of £32,000 and an OTE of £35,000, this full-time, permanent role is tailored for an individual with a zest for technical challenges and a love for coffee.

Imagine a workday infused with the aroma of freshly brewed coffee as you traverse Yorkshire, ensuring the smooth operation of a diverse array of coffee equipment. Your mechanical and electrical prowess will be the cornerstone of your success, as you service, repair, and maintain machines within specific service level agreements. Your days will be filled with variety, from conducting routine servicing to providing demonstrations and training to a wide range of clients.

The ideal candidate will possess at least one year of experience as a Field Service Engineer, although those with a passion for coffee and a willingness to learn are encouraged to apply. A full UK Driving Licence is essential, as is the ability to deliver high levels of customer service and forge robust relationships.

In return for your dedication, a generous benefits package awaits. Enjoy a competitive salary complemented by excellent overtime prospects, potentially boosting your earnings to £35,000. Plan for the future with generous pension options and private BUPA healthcare, alongside a medical cash-back scheme. With 30 days of holiday, specialist tools, a company vehicle (also for personal use), and a uniform, mobile phone, credit card, and tablet provided, your professional needs are comprehensively covered.

Additional perks include company sick pay, annual salary reviews, a full in-depth training plan, and a 24/7 confidential employee assistance helpline to support your wellbeing. Life assurance and Perkbox deals and discounts round out an impressive package.

If you're a driven individual with a can-do attitude, eager to deliver high levels of customer service, and have a penchant for coffee, this role is crafted for you. Apply now and elevate your career to new heights while indulging in your passion for coffee.

Aqumen Business Solutions is acting as an Employment Agency in relation to this vacancy.

The Leeds Mental Wellbeing Service is a city-wide service providing talking therapies to help people who are stressed, experiencing low mood or anxiety. We are committed to giving our patients the best experience possible and an opportunity has arisen to be at the forefront of facilitating this quality experience as one of our Patient Service Administrators. You will be required to provide a range of administrative duties, including handling calls and patient queries, processing referrals, booking patients into treatment appointments and managing waiting lists.Experience of working with a live database/appointments system would be an advantage, as would experience of managing waiting lists and telephone call/customer service experience and being competent in the use of Microsoft packages. Adaptability, flexibility and the ability to use your own initiative are essential. We are a large team and are continually looking to improve the service we offer, and you will be expected to embrace and drive forthcoming changes. You will need to have considerable experience in an administration role, ideally in a large and busy healthcare service. There are many different tasks and aspects of the role, and the candidate will be expected to be able to take direction but also work on their own initiative. They must be proactive, and keen to look for solutions together. Experience in a customer service field will help as a large part of the role is telephone based. Excellent communication skills, both verbal and written, are essential. We are looking for someone who has empathy, a good work ethic and can demonstrate they are a great team player by being adaptable and flexible, and working towards the shared goal of the team and the service. Someone who has great attention to detail, the ability to remain calm under pressure and the ability to multi-task. Kay Millson, Operational Support Manager; lcht.adminteamleads@nhs.net; 0113 843 4388 Working for Leeds community Healthcare NHS Trust Who are we? Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring. Perks of the job Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab. Right to Work This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job Description

Service Manager (Residential/Rehabilitation)

Hours: Full-time (Mon-Fri)
Salary Up to £43,000

* Applicants must have a QCF (NVQ) Level 5 in Health and Social Care or Equivalent and have experience with being registered with the CQC **

We are seeking a dedicated and experienced Service Manager to oversee the delivery of high-quality care and support service users. The ideal candidate will have a strong background in health and social care management, along with a comprehensive understanding of statutory regulations and compliance requirements.

The service provides a rehabilitation period of up to 12 weeks (which can be extended) and consists of transitional living and residential units.

Qualifications

• Level 5 in Health and Social Care (Management) or equivalent.
• Proven experience in a management role within the health and social care sector, with a track record of achieving high standards of care delivery.
• In-depth knowledge of statutory requirements such as Care Quality Commission regulations and outcomes.
• Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.

Benefits:

• Company pension scheme
• Life assurance
• Generous annual leave
• Benefits platform - get access to discounts across retailers and restaurants!
• Staff recognition and rewards
• Long service awards

Responsibilities

• Oversee the day-to-day operations of care and support services, ensuring the delivery of person-centered and compassionate care to all service users.
• Lead and direct a team of care staff, providing mentorship, guidance, and support to ensure high performance and morale.
• Develop and maintain robust care plans and risk assessments, ensuring they are tailored to individual needs and comply with regulatory standards.
• Manage and monitor service budgets, resources, and performance targets, identifying and addressing any areas for improvement.
• Establish and maintain effective working relationships with service users, their families, and external stakeholders to ensure high levels of satisfaction and positive outcomes.

Reference: WILL79794/AP

INDNUR

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

An exciting opportunity has arisen for an Online Customer Service Advisor to join our dynamic team and really make a difference, providing outstanding customer service to our online customers and shops.

What does this role involve?

BHF is the biggest and most successful charity retailer in the UK. It’s also our second biggest source of revenue turning donated items in to £millions that fund our life-saving work.

We are looking for someone who can excel in assisting the team as well as our customers by processing and resolving their issues in a timely and professional manner. You will provide a first-class customer service on behalf of the BHF, meeting all customer and client needs.

This is a full time role for 35 hours a week working Monday to Friday 9am-5pm. You'll join the team on a permanent contract. This is a blended role, where your work will be dual located between your home and our Leeds office.

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

What are we looking for:

Candidates applying should have experience of working in a customer focused environment, with the customer being at the heart of every interaction. You should have excellent communication and organisational skills as well as a flexible and friendly approach. Experience of working in a fast paced, target-based environment will also be advantageous.

So, if you feel that you have the skills we need and would like to work for a charity that raises money to help save lives, then we would love to hear from you!

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

38 days annual leave (with the option to buy and sell leave)
Holistic support leave of up to 10 additional days off each year
Enhanced family policies (maternity, paternity and adoption leave)
Wagestream - early access to your wages
25% staff discount
Health cash plan (Dental, Optical, Therapies, etc)
Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
Pension with employer contribution of up to 10%
Cycle to work scheme
Discount options for gym membership
Discounts with a range of retailers