Total 110 customer service job vacancies in downham market norfolk pe38 9pa

Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest Brands, and is also the 7th most chosen brand in the UK.


Müller is ranked within the top 20 in The Grocer’s Top 100 list of Britain’s Biggest Brands and is picked from shelves millions of times each year. Müller Milk & Ingredients aims to be Britain’s private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.

We’re currently recruiting for a Customer Service Administrator at our Market Drayton site, your purpose will be to provide an efficient central point of co-ordination for all MM&I farmer services, administration and data collation, for both internal and external communications.

Responsibilities

- Administration of farmer contracts, milk statements and personalised farmer letters/ communications.
- Effective and efficient response to day to day farmer queries.
- Farm Service Centre activity in line with processes and procedures.
- Process ad-hoc adjustments.
- Provide data support for Farm Supply Managers.
- Provide support for all Muller initiatives such as Muller Advantage.


Requirements

- Good communication skills, empathetic and resilient.
- Competent IT skills especially in Excel, Word and Outlook.
- Confident & professional telephone manner.
- Good attention to detail.
- Knowledge of dairy farming challenges and the farm calendar is desirable.


Why join Muller Milk and Ingredients?

- A Competitive salary & Benefits Package
- 25 days annual leave + Bank Holidays
- Pension scheme
- contribution matched up to 8%
- Access to the Müller Rewards discount scheme offering over 800 discounts online and in-store and the potential to make savings across grocery and clothes shopping, holidays, insurance, gifts and more
- Have pride in what you achieve as a member of a team
- Free onsite secured colleague car parking

HGV 2 DRIVERS REQUIRED. 4 DAY WEEKEND EVERY WEEK AS A BIN LORRY DRIVER!

As a driver, your primary responsibility will be to collect waste alongside your crew and transport it to designated disposal areas.
Additionally, you may be required to assist with emergency work such as gritting roads. You will represent our company and be the face of waste collection in the community.


All applicants for this role must meet the following criteria:

Full UK driving licence
Cat C (HGV Class 2) qualification
CPC & Digi Card
No more than 6 points
Be a team player.

Previous experience in a similar role preferred.

You will need to complete a driving assessment on site prior to your first shift.

Interested? Get in touch today for more details about this great opportunity.

Days of work are Tuesday to Friday.

Shifts start at 06:30 and usually last 8 to 10 hours.

In return for your hard work, you will be paid a competitive rate of £13.60.

An exciting job opportunity is currently available for an immediate start. The position is full-time, with work hours set for Monday to Friday.

We are searching for an individual to join our team and assist our client as a street cleaner, who will play a crucial role in keeping the local community clean and tidy. As you will be working outdoors, rain or shine, and walking throughout your shift, it is important that you are comfortable interacting with members of the public.

Your daily responsibilities will be diverse and may include tasks such as litter picking, emptying waste and dog waste bins, removing fly-tipping, sweeping, and cleansing markets.

To be eligible for this position, you must possess a valid driving licence and have your own car.


Previous experience of working in an outdoor role, gardening or street cleaning would be preferred.

There is an opportunity for a permanent contract for the successful candidate who can start immediately. Regular work is available every week.

You will work Monday to Friday from 07:30 - 16:30

You will be paid £11.44 per hour

Reliable operatives needed to support local community as bin loaders.

Our client are looking to expand their team of waste collection operatives and we are helping them find the best applicants. This is an excellent opportunity to join our team offering an immediate start within the Market Harborough area of Leicestershire.
Working as a loader on the waste collection team, your job is vital to the collection of waste and recycling within the community. You will go out with the fellow crew to planned routes daily. This is a physical job where you will be walking/running throughout your shift as well as heavy lifting at times. You must have a good level of fitness and also be comfortable working outdoors in any weather.
This position offers an immediate start for successful applicants following a site induction.

Previous experience in a similar role is desired, but not essential. Applicants must be hard-working, reliable and ready for a challenge.

Experience of working outdoors is essential.
Safety boots and hi-viz vest must be worn at all times when on shift.


Interested? Get in touch today for more details.

With this 4 day week shift pattern, you can enjoy a three day weekend every week!

You will work Tuesday to Friday every week from 06:30am. Finish times will vary depending on the work load for the day but you can expect to work up to 10 hrs per day.

This role pays a rate of £11.44 per hour.

We are seeking Class 2 HGV refuse lorry drivers to join and work for our esteemed client in LE16, Leicestershire.

As a driver, your primary responsibility will be to collect waste alongside your crew and transport it to designated disposal areas.
Additionally, you may be required to assist with emergency work such as gritting roads. You will represent our company and be the face of waste collection in the community.


Requirements are :

Full UK driving licence
Cat C (HGV Class 2) qualification
CPC & Digi Card
No more than 6 points
Be a team player.

Previous experience in a similar role preferred.

You will need to complete a driving assessment on site prior to your first shift.

This is an ongoing role for right candidate

You will work from Tuesday to Friday starting at 06:30. Shifts typically last 8 to 10 hours.

This role pays an impressive hourly rate of £13.60.

About The Company

My client are an established design and manufacturer of bespoke, capital equipment solutions for the Food processing industry. Due to continued growth, they are looking to recruit an Electrical Engineer / Control Panel Builder to join the business.

The Control Panel Builder will be responsible for fitting out, wiring and testing bespoke control system panels, following provided layout and wiring drawings, ensuring work is carried out to appropriate company standards. You will also be responsible for identifying and assisting with resolving any issues found during the manufacturing process alongside the engineering design team.

This is an exciting opportunity for an experienced Control Panel Builder, Control Systems Engineer, Electrical engineer looking to progress their career into PLC / HMI Programming, and the company will support full training and development in this area.

Electrical Control Panel Builder - Package Details

• £35,000 to £45,000 dependent on experience
• Full Training & Development for Progression to Electrical Software Engineer
• 40 Hour Working Week (Overtime paid in excess of 40 hours)
• 25 Days Holiday + Bank Holidays
• Pension Scheme
• Free On-Site Parking

Electrical Control Panel Builder - Experience Requirements

• Ideally Educated to a minimum HND level in Electrical Engineering or hold a relevant electrical apprenticeship
• Ability to read and interpret Electrical and Mechanical drawings and schematics
• Previous experience within Control Panel Build, Maintenance and Repair environment with a strong understanding of mechanical maintenance
• Ability to fabricate, assemble and fit electrical and pneumatic components for various mechanical and electrical systems
• Skilled in using hand and power tools
• Strong desire to progress and train in the areas of PLC and HMI Programming

Electrical Control Panel Builder - Key Responsibilities

• Fabricate, fit and assemble electrical and pneumatic components for various electrical and mechanical systems, ensuring accurate records of all maintenance work are completed.
• Repair malfunctioning mechanical and electrical systems
• Participate in planning, product and development meetings
• Troubleshoot and stress test products to minimise problems or recalls
• Experience of panel testing / fault finding
• Install and wire control equipment
• Be willing to undertake ongoing in-house and external training to upskill in PLC logic

Reporting to the Maintenance Manager you will be responsible for attending assigned visits to customer sites and premises to perform appropriate and scheduled electrical and mechanical maintenance, fault diagnoses and repair of fire suppression detection systems

The role will be responsible for covering clients Nation Wide (however a large core of these are based in the Midlands and London locations). Candidates will be required to travel extensively (Nationally) and will require the ability to stay away from home as necessary.

Package Details

• £40,000 to £45,000
• Company Van (fully equipped), Fuel Card, Mobile Phone & Laptop / Tablet
• Expenses for Overnight Stays & Daily Meal Allowance
• 24 Days Annual Leave & Bank Holidays
• Pension & Death in Service

Requirements

• Previous experience in a similar role working on Fire Detection and Suppression Systems
• Experience of Water Mist Fire Suppression Systems and Detection systems, alongside a strong understanding and knowledge of the wider fire prevention sector
• Full UK Driving License
• Be educated to NVQ Level 3 and ideally hold 17th Edition Certification
• Ability to communicate directly with customers and maintain good relationships
• Proficient in the use of mobile technologies (Smart phones, Tablets)
• Have passed or able to pass the CSCS Health & Safety Test (Holds a relevant CSCS or related scheme competency card preferable)
• Able to work and stay away from home and, if necessary, to do so at short notice when needed.
• LIVE WITHIN A 1.5 HOUR COMMUTE OF NORWICH

Key Responsibilities

• On receipt of assigned work schedule ensure all necessary equipment and service kits to conduct the assigned work is available and on works van. Liaise with the office for additional supplies where necessary.
• Maintain a professional relationship with customers and their staff
• Perform all maintenance and repair work thoroughly, in a safe manner, and in accordance with all laid down service instructions. Ensuring system items removed from customer premises are labelled as necessary to identify the part and issue and returned to office.
• Ensure all paperwork, whether in hard copy or required to be completed via an issued tablet/iPad, in respect of each job is completed properly and is received by the office in a timely manner and in good condition.
• Report all callouts to the Office as soon as possible. During nominated call out periods ensure phone is kept on and is responded to in a timely fashion. On receipt of call out schedule keep nominated call out dates free of holiday and other commitments and notify the office immediately of any perceived conflicts.
• Maintaining allocated service vehicle in a good condition and for performing all daily and weekly checks, and for ensuring completed check sheets are received by the office in a timely manner
• Ensure all work equipment is maintained, including Ladder checks and tags, PAT testing, Calibrations, and associated pre-use checks.
• Complete all assigned training courses within timeframe allocated. You are responsible for ensuring that all CSCS cards, similar scheme or competency cards that you are required to hold are maintained.
• Observe all company QHSE policies, procedures and other instructions and ensure all concerns observed or reported are submitted to the QHSE Compliance department. Notify the office without delay of any incidents, near misses or H&S concerns.

Commutable from Norwich / Kings Lynn / Bury St Edmunds / Thetford / Lowestoft / Ely / Cambridge / Newmarket / Huntingdon /

Customer Contact Advisor - TFM
£25,136.58

Norse Group are seeking a Customer Contact Advisor to provide customer service support within the Facilities Management division based at our Head Office, Unity Place, in Norwich.

The Helpdesk operates 24 hours a day, 365 days a year and the main objective being to provide 24/7 Customer Contact support to all clients, from both residential and commercial properties across all divisions within the TFM Contract.

This is a full time position working 40 hours per week on a rotation of shifts, 07:00 - 15:30, 09:00 - 17:30 and 10:30 - 19:00, including weekends.

The Role:

• Communicate confidently and effectively, dealing with telephone and email enquiries liaising with members of the public, customers, and clients to resolve any issues relating to the various FM services provided across our divisions.
• Process and resolve queries concisely and efficiently whilst always remaining professional and courteous with the ability to identify the appropriate level of action needed.
• Input and maintain data on our bespoke database, documenting all information to standard operating procedures and carry out general administration duties as required.

Our Successful Candidate:

• Experience in a Call Centre or Customer Service environment or background is essential.
• Excellent interpersonal and communication skills with a high focus on customer service.
• Ability to make decisions on your own initiative with excellent problem-solving skills.
• Strong organisational skills with the ability to prioritise your workload with a high attention to detail.
• Professional telephone manner with ability to use tact and discretion whilst maintaining client confidentiality.
• In-depth knowledge of Data Protection, GDPR and Microsoft Office.

Our Offer:

All of our employees benefit from our company pension scheme and annual leave allowance, and this will be combined with a number of local benefits and the opportunity for progression and development within a national organisation.

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.

We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.

We have a new opportunity for a Band 5 Staff Nurse to join an NHS hospital mental health ward.

You will deliver clinical care on a busy all male acute psychiatric ward - when necessary act as nurse in charge - to ensure all aspects of nursing care are delivered - monitor patients and staff wellbeing taking appropriate remedial action as necessary in conjunction with the wider.

This role is working a full rotation across 7 days - days and nights are available to make up full time hours.

To be considered for this role, you must have NMC registration and be a qualified mental health nurse.

If you are interested in this opportunity, please respond to this advert with your CV.

We offer a £150 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

We also have £250 referral fee bonus for any nurse you refer who we place in to work on a 3 month contract.

Pay rate: £22 ltd per hour.

The benefits of working with Service Care Solutions:

- DBS disclosures provided via fast track online services free of charge

- 3 weekly payroll runs

- £250 training allowance
- Excellent pay rates
- Specialist mental health consultants offering single point of contact
- Frequent notifications of upcoming opportunities via text and email
- Ltd and PAYE payment options available
- Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Proud member of the Disability Confident employer scheme

Job Advert

Customer Journey Specialist




Salary: £28,595 per annum with an increase on completion of 6 month probation.




Hours: 8am – 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.




Halo ARC Attleborough



Our brand-new site in Attleborough will be opening on 20th of May 2024 with a start date of 13th of May.



Halo is the industry leading UK-based accident repair group, with 30 established accident repair centres across the UK and we are
still growing - Attleborough will be our 31st site!




Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in
Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and
employee packages!




To support our Bodyshop we are looking for a Customer Service Advisor who has Customer service skills, excellent computer literacy
skills and a Full UK Driving Licence.




We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want
you to be a part of it!




The role will include, but is not limited to the following:

* Inspecting vehicles and assessing damage; taking clear photos throughout
* Administrative duties, including liaising with customers and updating them
* Logistical planning and transport planning
* Occasional driving to collect/drop off vehicles




What are we looking for?

* Full Driving Licence
* Excellent computer literacy
* Customer service skills
* Experience of logistics (not essential)




Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a
people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an
excellent package and environment.



* Competitive salary of up to £28,595 per annum
* Employee assistance programme for you and your family
* Health and wellbeing apps
* Cycle scheme
* Gym discounts
* Retail and restaurant discount and cashback
* Life Insurance
* virtualGP
* Enhanced family friendly pay such as maternity and paternity
* Free fruit and pizza
* Refer a friend bonus incentive
* Employee recognition rewards
* Team Event Budget (do something fun together!)
* Discounted LV insurance
* Get appreciated for your time with paid breaks
* 25 days holiday plus public holidays
* We invest in YOU with opportunities for career progression
* Pension contributions
* Work within a modern and clean working environment
* And we are always open to hearing what our people want!




We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all
candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences
and can be themselves.



To discuss this position or any of our positions in more detail feel free to contact our recruitment team via
vacancies@haloarc.co.uk [vacancies@haloarc.co.uk] or call 01243 546185, we aim to respond to all enquiries within 24 hours.

We have a new opportunity for a Band 6 Community Mental Health Nurse to join an NHS community adult mental health team based in Norwich.

You will be provide planned nursing care and risk assessments for patients within the care plan. You will implement first and/or urgent patient assessments, as well as provide ongoing evaluation of patients' needs and suitability for potential discharge.

To be considered for this role, you must have NMC registration and be a qualified mental health nurse.

If you are interested in this opportunity, please respond to this advert with your CV.

We offer a £150 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

We also have £250 referral fee bonus for any nurse you refer who we place in to work on a 3 month contract.

Pay rate: £27 ltd per hour.

The benefits of working with Service Care Solutions:

- DBS disclosures provided via fast track online services free of charge

- 3 weekly payroll runs

- £250 training allowance
- Excellent pay rates
- Specialist mental health consultants offering single point of contact
- Frequent notifications of upcoming opportunities via text and email
- Ltd and PAYE payment options available
- Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Proud member of the Disability Confident employer scheme

ACCOUNTS ASSISTANT

Pay
• Dependent on experience/skills

Job type
• Full-time/Flexi 30-40 hour week

Shift and schedule
• Monday to Friday

Location
Market Harborough

Benefits
• Free on-site parking
• Benenden Healthcare

Full job description
Key Responsibilities:
• To support the finance administration function effectively and efficiently in accordance with established company policies and internal control procedures
• Provide a high level of service that contributes to the overall business performance
• Use Sage 50 to raise and receipt purchase orders & invoices including commercial invoices
• Maintain accurate invoice matching control
• To input and maintain all finance information in a timely manner to meet deadlines
• To maintain the auditability and traceability of all financial information
• Produce timely and accurate management information reports
• Credit control and debt collection
• Provide other administration for petty cash, expenses, stationary, uniform
• Scanning and filing tasks as required
• Answer telephone calls as required
• To ensure all relevant company quality and environmental policies and procedures are adhered to
• Understand and comply with all relevant company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice
• To ensure the efficient and effective achievement of all personal targets
• Ensure a good standard of housekeeping
• Ensure Company business is treated in the strictest confidence and not disclosed to persons outside the Company

Skills:
- Proficiency in Sage 50
- Strong attention to detail and accuracy in data entry and record keeping
- Excellent organisational and time management skills
- Ability to work independently and prioritise tasks effectively
- Strong communication skills, both written and verbal
- Knowledge of basic accounting principles and practices
- Ability to maintain confidentiality of financial information

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, or qualifications associated with the role

Experience:
• Working with Sage 50
• Working with Microsoft office programmes – Excel, Word
• Working in a financial administrative role

Personal Attributes:
• Good word processing and IT skills: Excel, Word, etc.
• Good organisational and time management skills
• Good attention to detail and high standards of work ethic.
• Ability to work on your own initiative
• Honest, reliable and attention to detail
• Flexibility and adaptability to juggle a range of different tasks
• Must have previous financial admin experience
• Able to follow instructions
• Act in a professional manner
• Self motivating
• Excellent time keeping
• Work as part of a team
• Respectful of customer confidentiality and also when handling customer information
• Positive attitude to decision making and considering what is best for the Company at all times

RC430022621

Retail Customer Service Associate

1967 MARKET STSan FranciscoCalifornia94103

FXO: Individual Contributor Retail

Full time

FXO: Any (United States of America)

Hourly: $19.50 - $22.45

he estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado and/or Nevada and/or New York and/or California, and/or Rhode Island and/or Hawaii. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the New York City Pay Transparency Law, the California Equal Pay Act, and Opportunity Act, the Rhode Island Pay Equity Act and Hawaii Pay Transparency Law.

Employee Benefits: 

The company offers eligible employees a comprehensive benefits package including health, dental and vision care, 401K, tuition assistance, a scholarship program, vacation pay, holiday pay, sick time, parental leave, and life insurance.

POSITION SUMMARY: 

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

 People

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members

Service

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store

Profit

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Able to operate with minimal supervision
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

• (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
• Suggests areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office Quality initiatives

EEO Statement

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant  on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

Permanent: Fulltime
Location: Watton
Working Hours: Monday
- Friday 8am-6pm, flexible working during operational hoursSalary: £25,000Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.
We have a vacancy within our customer service team, we are a dedicated and friendly team providing the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
Permanent: Fulltime
Location: Watton
Working Hours: Monday
- Friday 8am-6pm, flexible working during operational hoursSalary: £25,000Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.
We have a vacancy within our customer service team, we are a dedicated and friendly team providing the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
Permanent: Fulltime
Location: Watton
Working Hours: Monday
- Friday 8am-6pm, flexible working during operational hoursSalary: £25,000Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.We have a vacancy within our customer service team, we are a dedicated and friendly team providing the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution

Proud member of the Disability Confident employer scheme

24WD76259

Position Overview 

We are looking for a Senior Service Designer with a focus on Journey Management, reporting to the Senior Service Design Manager within the Digital Experience & Customer Empowerment (DXC) organization. Our team ensures delivery of a seamless experience across the full customer life cycle. You will do both building the journey management practice and project work. In your practice building work, you will lead workstreams designed to mature the practice. You will refine and implement our journey governance, metrics, collaboration, and decision frameworks. Your projects will enable you to lead by example. You will map quantitative and qualitative data to journeys (customer/ employee/ partner) and use the resulting insights to make improvement recommendations.

We are implementing Journey Management as a modern way of collaboration to deliver experiences for our customers, partners, and employees, and you will help scale that practice. Throughout your work, you will lead rapid change by running experiments, gathering feedback, and iterating collaboratively. In this visible role, you’ll interact with senior leadership, internal and external teams.

The position is for a hybrid workplace model in San Francisco/ Bay Area, Atlanta, Montreal, Toronto.

Responsibilities

Practice:

• Document existing collaboration processes, conduct improvement workshops

• Collaborate with diverse team members to keep information on the platform up-to-date

• Develop/ update training materials, conduct training, coach

• Improve on established processes and taxonomies

• Develop workflow documents driving adoption and governance

• Guide planning and coordination cadences

• Manage practice improvements

Project Work:

• Document and manage Journey Maps and Blueprints

• Map persona-based journeys by identifying important touchpoints and moments that matter, how those touchpoints are connected, and how people experience the Autodesk

• Map insights and metrics to journeys to aid data-driven decision-making

• Coordinate with roadmaps (product, GTM)

• Conduct regular collaboration sessions

Minimum Qualifications

• 5+ years in Service Design, Digital Product Management, CX Management, Business Process Analyst, or related in an enterprise setting

• 3+ year of experience managing Customer Journey Maps and Service Blueprint portfolios

• Experience translating data into actionable insights & solutions

• Experience driving change with large project teams

• Experience with Journey Management Platforms (TheyDo, Smaply, similar)

• Systems thinking and change management experience

• Strong working knowledge in the young-and-quickly-growing practice of Journey Management for Experience Design

• A customer/partner-first mindset

• Experience building new practices

• A background/ strong interest in project/ program management

• Working knowledge in enterprise design processes/ user centered design/ design thinking

• A sense of pragmatism with a desire to make change happen

• Experience working in enterprise settings

• Preference for degree or certification in related field

**When applying, you must include your resume and portfolio with password**

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

 

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

 

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $106,500 and $183,700. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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