At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Custody Administrative Assistant
Full time, 40 hours
HMP Thameside
Permanent
£25,000 Per annum (including LW)


Here at Serco we’re looking for an Administrative Assistant to join us within our Custody department team at HMP Thameside, London, Category B prison.

The main requirement of this role is to provide administrative support within a busy Custody Function at HMP Thameside. The job holder will be responsible for ensuring the safe and secure keeping of prisoners’ files and to action requests relating to prisoners’ files in a timely manner to aid effective record keeping in line with policies and procedures. This is a non-operational job with no line management responsibility and is not expected to be prisoner facing.


The job holder will be required to carry out the following:


- Undertake filing on daily basis to provide effective record keeping in line with policies
- Store and maintain the storage of records appropriately to ensure all prisoners are held and released legally
- Request and receive records from other prisons, and send on back records to requesting prisons
- Manage DPA requests by photocopying files and returning copies to the requestor
- Maintain the live filing system as well as archive/move previous years files in accordance with data protection. This includes noting when files must be destroyed and sent off site to a secure storage facility.


- Understand excel and be able to create and maintain live spreadsheets.


These duties and responsibilities are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level in line with the business needs.


What you’ll need to do the role

This is an opportunity for an individual with previous experience of working in a related role in a similar position or organisation. They must have previous experience of working within a busy administration office. The successful postholder must have strong numeracy and literacy skills.
Additionally, they must have working knowledge of Microsoft Word and Excel Excellent organisational skills. They must be motivated and actively promote diversity and challenge discriminatory behaviour. They must have strong interpersonal and communication skills and an ability to liaise and negotiate at all levels English language qualification or equivalent.


Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.


What we offer


- 25 days holiday plus 8 bank holidays
- Working in a tight knit, friendly team environment
- Up to 6% contributory pension scheme
- Serco benefit’s package including discounts and offers
- An autonomous and supportive culture
- The chance to make a positive difference to public sector services




About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

CIBC’s Wood Gundy team  is the full-service brokerage division of CIBC serving our high net worth clientele. As an Administrative Assistant you will be responsible for providing administrative support to the Investment Advisor team in our Wood Gundy brokerage. You’ll work closely with the team of Advisors as they plan and manage client investments. You’ll play a key part in supporting and servicing high net worth client accounts. You’ll provide ongoing support to a team that goes above and beyond for their clients.  This position is a great opportunity to learn the investment business in a professional, dynamic work environment with one of Canada's leading Brokerage.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement will be discussed at the time of your interview.

How you'll succeed

• Administrative Support - Maintain compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with supporting the IA(s) and teams. Engage in all marketing and business development activities and assist in the development of investment plans and written proposals for prospects and clients. As determined by the IA, assist in processes to direct assets into suitable financial products based on the client’s risk reward tolerances and demographic profile.

• Client Engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.

• Relationship Building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.

• Organizational Skills - Support Investment Advisors by providing timely responses to client requests and maintaining compliance standards in all files. Enable team success by improving team productivity, proactively uncovering business opportunities, and helping to direct assets into the right financial products.

Who you are

• You have a diploma in Business Administration, Accounting, Finance or a similar field of study.

• You have a minimum of one year of Administrative experience, preferably in finance.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• You understand that success is in the details. Your critical thinking skills help to inform your decision making.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partner. You build trust through respect and authenticity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Expected End Date

2025-03-21

Job Location

London-255 Queens, 2200

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Accountability, Activity Coordination, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Taking Initiative

Administrative Assistant/Receptionist

Status:

Hourly, Part time

Location:

Concord, Ontario

This is an important multi-function role in a Business Centre.  Reporting to the Business Centre Manager, the Administrative Clerk is responsible for certain administrative tasks. The incumbent should be highly flexible and adaptable with strong organization and time management skills in order to efficiently complete tasks in a timely manner. ‍

MAIN RESPONSABILITIES:

• Answer telephone and direct calls appropriately;
• Receive and sort mail and deliveries;
• Prepare deposits, account payables, freight claims, and daily summaries;
• Manage and secure counter cash and counter cash sales documents according to company procedures;
• Process paperwork from counter and warehouse for invoicing;
• Complete all office processes including computer functions and supplier accounts within the required timelines;
• Balance Petty Cash and ensure beginning and end of day procedures are completed on computer system;
• Maintain their technical knowledge up-to-date on various product lines and broaden system knowledge;
• All other assigned tasks. 

QUALIFICATIONS: 

• Grade 12 minimum completed;
• Ideally 1-2 years of related experience;
• Strong communication and people skills, initiative;
• Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
• Good communication skills (English) written and spoken;
• Strong ability and desire to develop and grow skills.

What’s in it for you

To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise. To support team members in being able to access basic information held on My Dashboards and Pulse To ensure that all service users patients and visitors are received in a courteous and efficient manner. AFC approved 26.11.14. Clustered with CAJE 0658 Page 2 of 7 To be responsible for ensuring referrals to the teams are processed efficiently. Responding to urgent referrals when necessary and making sure they are passed on to the duty team To facilitate effective communication within the team by providing team members with messages and information To ensure that all telephone enquiries to the team are handled politely andsympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person. To support the administration of multi-agency meetings, panels, Safeguarding Meetings and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate. Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager. Co-ordinate all the support services provided to the team including domestic, catering, security, estates and to be the contact for maintenance issues. To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems.

We are looking for a dynamic and highly motivated individual to be part of our reception team at Charing Cross Hospital. You will need excellent communication and organisational skills and be able to work under pressure.

Reception is the first point of contact for patients, clinicians and other health professionals and therefore you will need the skills to deal with a wide range of issues and situations. This role requires a flexible approach to work and will involve evening and weekend working within contracted hours on a rotational basis.

Charing Cross Hospital offers a comprehensive range of procedures over all modalities with both clinical and research work being undertaken. As part of the first Academic Health Science Centre, our aim is to provide world-class healthcare to our patients through excellence in research, education and training.

Imperial College Healthcare NHS Trust comprises of five hospitals – Charing Cross, Hammersmith, St Mary’s, Queen Charlottes and Chelsea and the Western Eye Hospital – and integrating with Imperial College London, offers 50 clinical specialties and has one of the largest portfolios in the country.

Previous unsuccessful applicants within 6 months need not apply.
• The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department.
• To respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, fax or in person.
• The post holder will ensure bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all Imaging request forms.
• The post holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department.
• To work under the direction and supervision of the Reception Manager/MRI Modality Lead

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.


This advert closes on Thursday 18 Jan 2024

Customer Service and Administrative Assistant
We are currently recruiting for a skilled Customer Service and Administrative Assistant. As a Customer Service and Administrative Assistant, you will play a crucial role in ensuring a seamless and positive experience for customers. This role requires excellent communication and organisational skills, as well as a commitment to delivering outstanding customer service.
Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolving customer issues and concerns, demonstrating empathy and a customer-centric approach.
• Providing product information, troubleshooting assistance, and guiding customers through the resolution process.
• Assisting with day-to-day administrative tasks to ensure smooth operations.
• Managing and organising documentation, including customer records and administrative files.
• Coordinating schedules, meetings, and travel arrangements for team members.
• Processing customer orders accurately and efficiently.
• Collaborating with internal teams to ensure timely order fulfilment and delivery.
• Monitoring order status and keeping customers informed of any delays or issues.
• Maintaining accurate and up-to-date records in the company database.
• Generating reports and summaries as needed for management and team members.

Qualifications:

• Previous experience in customer service and administrative roles.
• Strong communication skills, both written and verbal.
• Exceptional organisational and multitasking abilities.
• Proficiency in MS Office suite and basic knowledge of CRM systems.
• A positive attitude and a commitment to delivering outstanding customer service.

• How to Apply:
  If you are interested in this exciting opportunity as a Customer Service and Administrative Assistant, please submit your CV and cover letter to this company. We look forward to hearing from you!
  If you are interested in this opportunity and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please contact me on 01772 208966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk.

Proud member of the Disability Confident employer scheme

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews, please view the Job Description attachment with the job advert.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

The post holder will ensure the smooth and robust pathway management of patients throughout their Endocrinology and Diabetes journey.

To provide a comprehensive and full administration Pathway co-ordination service, working in conjunction with colleagues, service users and stakeholders to provide an efficient service.

Responsible for managing the pathways of patients on waiting list for both Outpatients and Inpatients day cases.

Support the escalation of the RTT performance, and make adjustments to patient pathways where necessary.

The role also requires managing of a band 3 administrator.

Working closely with the Manager for the Endocrine and Coulter Suite Department and supporting the devolved area at SMH Endocrine Centre/Coulter suite, Diabetes Foot Unit and Diabetes Technology Centre.

This includes the day to day planning prioritization of the work associated with their team and organise all activities in order to achieve a cost effective, productive, high quality service. This role will cover services across Imperial sites.
• To support managing the Endocrinology and Diabetes patient pathway.
• Be responsible for validating the weekly and monthly 18 week performance reports and amending Referral to Treatment (RTT) codes and re-arranging appointments or treatment dates if necessary.
• Booking and rescheduling of appointments
• Cover the Diabetes team Administrator and Endocrine Centre Outpatient Department during staff shortness eg sickness and annual leave.
• To be point of contact for complaints relating to the clinic. To resolve local issues with minimal disruption to the team and clinic. To alert the Service support Manager to any complaints relating to clinics
• To act as the link person for maintain clinic templates, this includes creating/amending or creating new templates.
• Work with other members of the wider team to ensure quality standards are adhered to.
• To adhere to all new and existing Trust policies and protocols to alert Service support manager when this does not happen and work with to create a solution.
• To liaise with other hospital departments to coordinate appointments of diagnostics
• To organise merging of medical records/pathways when required
• To manage the waiting list on a day to day basis ensuring the waiting list policy is adhered to and patients are booked within nationally set timeframes
• To ensure all inpatient/outpatient episodes from the Diabetes and Endocrinology Department are inputted correctly onto Cerner

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.


This advert closes on Wednesday 10 Jan 2024

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

MAIN DUTIES AND RESPONSIBILITIES: Communicate with and provide information to Clinic Co-ordinators regarding patients who will attend for further investigation appointments. To type Radiologists assessment clinic letters in a timely manner. Return all letters to radiologists to sign. Place all patient packets in the assessment packets tray in the Administration Service Delivery Managers and Patient Pathway Co-ordinators office to be sent to Breast Screening Admin at 104 Denmark Hill or to go on the MDM. Give the Clinic Co-ordinators packets for patients who are returning at a later date for a procedure. Type GP assessment DNA letters, notepad and put the packets in the assessment packets tray in the Administration Service Delivery Managers and Patient Pathway Co-ordinators office to be sent to Breast Screening Admin at 104 Denmark Hill. Type and circulate Breast Surgeon and Breast Care Nurses results letters following the results clinic at Kings. Attend meetings, and take minutes as required. To deal with telephone enquiries and take messages as required. Report faults on own and shared equipment as and when required. Type ad hoc letters and documents as and when required and to undertake any other administrative or secretarial duties appropriate to the grade that may be required from time to time. Ensure that all secretarial tasks are completed in a timely manner in the event of Administrator leave. Take and collect the post to the post room before 3.00p.m. To maintain a telephone service to clients, which would incorporate processing clients requests for results (which may have been delayed due to further clinical discussions). In addition to answering telephone queries in regard to symptomatic breast problems some of which will be of a complicated and emotive nature, and the breast screening well women programme. To deal with enquiries from relatives, the public, and external agencies and to be able to communicate with people that have communication difficulties regarding complicated procedures. When covering the reception desk keep diary updated with the Administration Service Delivery Manager to ensure annual, study leave and lectures are entered for each consultant. To perform assessment/symptomatic reception duties within Breast Radiology Department as and when required. Ability to learn how to use the EPIC system, NBSS database, Family History database are essential requirements for this post. The post holder will be required to aid the smooth running of the Breast Radiology reception desk which will include the running of multiple simultaneous clinics, the attending of specimen imaging from theatres whilst patient is still under anaesthetic, answering telephone enquiries, assisting nursing, radiographic and radiology colleagues. To be able to identify and prioritise as appropriate. Flexibility is also required with late running clinics. The post holder will be required to ensure the timely allocation of assessment appointments within the National Breast Screening national targets. When covering for the Administrator the post holder is required to ensure with the Administration Service Delivery Manager that the reception is covered at all times and that clinics are planned in accordance with the availability of Consultants, Nurses and Radiographers. The line manager must be informed of adhoc clinics run by Breast Care. To be able to provide an empathetic and sympathetic approach to distressed or anxious clients who have concerns in regard to screening or results. Understanding and identifying the difference between screening, family history, symptomatic and external referral patients in order to manage enquiries appropriately. The post holder is expected to be able to operate with minimal supervision and to contact or refer anything that they are unable to deal with to the Administration Service Delivery Manager. To be able to work in a rapidly changing environment The post holder has a general duty of care for their own health, safety and well being and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post. To observe the rules, policies, procedures and standards of Kings College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations. To observe and maintain strict confidentiality of personal information relating to patients and staff. To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder. All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication. You are therefore required to check this regularly and to deal with such communication promptly.

To respond to admin enquiries whether in person or on the telephone in a friendly, welcoming manner. To assist with the management of all admin calls, emails, ensuring that each call/ email is dealt with professionally and promptly, with tact and sensitivity. To explain Practice arrangements and formal registration requirements to new patients and those seeking temporary treatment. Monitor accuracy of registration database to ensure all new patients are correctly entered onto the clinical system. To actively participate in call/recall campaigns, making patient appointments relating to annual health reviews, baby clinics and immunisations as part of the call/recall system. Develop good working knowledge of Practice IT systems. To ensure that the Admin Office and personal work stations are kept tidy at all times. To complete scanning and work flowing of out of hours documents in efficient manner during the day. Ensure all documents are saved on correct patients records on EMIS and work flowed for review to the appropriate clinician. To ensure post is franked and taken to the Post Office during the day. To collect data and compile statistics as required. Learn how to create and manipulate EMIS searches or work with already given data to extract information needed for the monthly call/recall process. To work closely with the medical coder/recall administrator on successfully sharing call/recall responsibilities to provide best healthcare for patients and to support the Practice in meeting key performance indicators and targets. To carry out clerical and administrative duties as requested by Practice Manager and other senior staff (preparation of records for inactive patients, receiving records for active patients, working on subject access requests, including solicitors requests). Ensure medical records area is kept well organised, secure and tidy at all times. To redistribute workload (lab reports & documents) for GPs who are away for more than 2 days to other GPs working in the Practice. Maintain focus while at work and ensure disruptions and distractions are kept to minimum (use staff lockers provided to keep mobile phones and other belongings away from your workstation). All staff are expected to be reliable and trustworthy and to work as part of the Primary Health Care Team to provide an efficient service. To undertake any training needed for the provision of an efficient service. To attend and participate in regular team/staff meetings and training events. All staff are expected to have an understanding, acceptance and adherence to the need for strict confidentiality in all matters relating to the Health Centre staff, patients or other contacts and to maintain confidentiality of all electronically stored personal data in line with the provisions of GDPR, the Data Protection Act and the Practices Information Governance policy. All staff are expected to be health and safety conscious, and security conscious, and to follow agreed procedures. To ensure that organisation of work area is tidy and minimises risk to self and others. To abide by the terms of the staff handbook and other practice policies and procedures.

To act as point of contact for patients and their representatives who contact the modalities and specific areas within the imaging, phlebotomy, and ophthalmology To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy. The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary.

Transcribing from digital dictation, outpatient clinic letters and inpatient details to a high standard with a minimum of six letters per hour. Develop and build upon the current system for typing and despatching all types of documents within specified timescales. Ensuring consultant and junior medical staff check and sign letters within an acceptable timescale. To ensure relevant patient administration is kept up to date in accordance with Trust guidelines. Assisting medical secretaries with correspondence typing when required as agreed with the Medical Typing Team Manager. Providing cover for other unit members during times of absence as delegated by the Medical Typing Team Manager. Adhere to Trust policies and procedures relevant to your position. Deal with all incoming telephone calls from patients, hospital staff and GPs in an efficient friendly manner with the ability to remain calm and polite under pressure, taking messages and / or re directing as appropriate. Open mail, redirecting as appropriate and escalate as required. To ensure effective liaison with other medical secretaries and colleagues within the unit ensuring the effective transfer of information within the service To ensure that results of tests and investigations for patients are received, actioned by medical staff, scanned into patients notes and all relevant ongoing arrangements are carried out. Operate a bring forward system and ensure relevant papers are available for appointments/meetings Ensure prompt audio/digital transcription of all patient related and general correspondence, in line with Trust targets. To liaise with internal and external organisations as necessary Ensure annual leave for clinical staff is appropriately notified, with adequate cover for the firm, arrange for amendments to or cancellations of clinics as required and ensure all relevant parties are notified. Perform any clerical duties associated with inpatient or outpatient arrangements as required. Undertake filing of correspondence (electronic and paper), clinic notes, test results etc., in the appropriate medical records and office filing systems. Maintain patient information, ensuring it is up to date, on the Patient Administration System and the system within the Unit if appropriate. To maintain patient medical notes according to RNOH medical records policy. To ensure that all duties are carried out to the highest possible standard and in accordance with current quality initiatives within the area of work

We are hiring Meet & Greet Administration Officers !

Location: Croydon, CR9 2BY

Salary: £12.84 per hour

Contract: Temporary, 6 months with view to extension

Working Days: Full time, Monday to Friday

Hours: 37 hours per week, between the hours of 07:30 and 18:00 - shifts worked on a weekly rota

Brook Street in partnership with the Home Office has a fantastic opportunity to join the Meet & Greet team at the Croydon Home Office.

The administration team supports decision makers in all administrative aspects in the life cycle of a case, from correspondence handling to implementation of decisions. The team is also central to provision of an excellent customer service in asylum. We provide a face-to-face meet & greet procedure and take the biometrics of our customers when they attend the office. We are a contact point for customers and Legal Representatives of those who live in our area.

You will work as part of an administrative team and will be expected to complete the full range of administrative tasks, including front facing roles. Operational Excellence is at the forefront of what we do.

Key Responsibilities:

• Meet and Greet customers as they arrive in our office for interview and liaise with other staff.
• Escort customers around secure buildings.
• Taking fingerprints and photographs of asylum customers attending the office.
• Accurately update internal computer systems including CID and ATLAS.
• Conduct operating mandate checks on cases within specified timeframes.
• Monitor and update local spreadsheets accurately.
• Allocate cases to Decision Makers as and when is required.
• Statistical reporting.
• Overseeing the enquiries inbox
• Scan and save documents from internal systems.
• Creating case files.
• Monitor the storage of documents in-line with GDPR guidelines.
• Liaise with internal and external stakeholders in order to progress cases.
• Liaise with Technical Specialists regarding the priority of urgent cases.
• Undertaking monthly 1-2-1 conversations/coaching sessions where required.
• Assist in promoting and embedding Operational Excellence behaviours and practices across the unit.
• Maintain a high level of data quality and conduct all tasks in line with Civil Service Regulations.
• Building and maintaining a strong working rapport with team members based in alternate locations.

The above list of duties is not exhaustive, and you may be required to undertake any of the above tasks or additional tasks not listed above, within the remit of your grade, to support the team.

Essential Criteria:

• IT literate (Excel, Word, Outlook)
• Be willing to be front facing; dealing with asylum customers, guards, interpreters, and other staff members
• Attend the office 5 days a week
• Good communication and interpersonal skills (both verbal and written)
• Professional and customer-focused, ability to understand the needs of vulnerable customers
• Ability to work closely with others to achieve a shared goal
• Adaptable in dealing with changing priorities

Training provided:

• No holidays during the 4-week training period
• Training on the job, e-learning, such as Health and Safety and First Aid

** You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document. **

Start dates will be confirmed once we have had security clearance back.

Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.