Total 105 Contract job vacancies

JOB PURPOSE

This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.

JOB ACCOUNTABILITIES / KEY RESULT AREA

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES

Formal Education

High School Certificate (or) Diploma/Bachelor’s degree

Work Experience

Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.

Language Proficiencies

Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
• Preferably at least 2 years of related working experience.
• Preferably undefined specializing in Management or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services Solutions. Through collaboration between our colleagues, partners and customer, we strive to enrich society through constant innovation and development of solution- driven tools. 

Job Descriptions:

• Conduct thorough functional and regression testing on iOS, Android, API, and web applications.
• Execute manual test cases and document any defects or inconsistencies in the software.
• Collaborate with product owners and app developer teams to clarify requirements and ensure comprehensive test coverage.
• Report, track, and manage defects, ensuring issues are resolved before product release.
• Provide regular updates on testing progress, including test results, defect counts, and quality metrics.
• Assist in developing test plans and test cases based on requirement documents and user stories.
• Maintain a focus on privacy and security guidelines, ensuring these are consistently applied in testing processes.
• Participate in Agile Scrum ceremonies, including sprint planning and retrospectives, to provide insights from a QA perspective.
• Ability to derive test cases from requirement documents and user stories.
• Attention to detail with a passion for maintaining high standards in software quality.
• Good communication skills in English, both written and verbal.
• Experience working with Agile Scrum methodology is a plus.
• Knowledge of automation tools is beneficial but not required at this stage.

Job Requirements :

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in Engineering (Computer / Telecommunication),Computer Science / Information Technology
• Preferably at least 3 years experience in software testing, preferably in mobile and web applications.
• Strong knowledge of Software Quality Assurance (SQA) methodologies and best practices.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English,Malay language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

Job Brief:

The Customer Service Team Leader will oversee and manage a team of Customer Service Agents to ensure high-quality service delivery and customer satisfaction. This role involves leading by example, providing guidance, and ensuring the team meets performance metrics. The ideal candidate will possess strong leadership abilities, a deep understanding of the customer service environment, particularly in the e-commerce and financial services industries, and have a risk-based approach to solving problems.

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users & handle escalations if required. Manning of escalation queues.
11. Communicate effectively & motivate team members to perform better
12. Utilize expert knowledge of fintech, banking, and payment processing rules to handle and solve customer challenges in a timely manner & generate relevant reports for operational discussion and analysis.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2.4 years of experience in a call center environment, preferably within the e-commerce, financial services, banking, or commercial sectors.

3.  At least 2 years of experience managing a team in a customer service setting.

4.   Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5.Strong understanding of fintech, banking payment processing, and subscription-based revenue models.

6. Strong analytical and mathematical skills with attention to detail.

7.Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.Excellent written and verbal communication skills in English.

9. Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)

Job Overview: We are seeking a knowledgeable and experienced SAP and Insurance Subject Matter Expert (SME) to join our team. The ideal candidate will possess deep expertise in SAP solutions as they relate to the insurance industry, including policy administration, claims management, and financial reporting. This role will involve collaborating with cross-functional teams to optimize SAP implementations and enhance business processes.

Key Responsibilities:

• Consultation & Strategy: Provide expert guidance on SAP solutions tailored for the insurance sector, advising on best practices and industry trends.
• Implementation Support: As a senior team member, spearhead SAP implementation projects to ensure they align with insurance processes, regulatory standards, and SAP best practices.
• System Configuration: Oversee the configuration of SAP modules (e.g., SAP FS-PM, FS-CD) specific to insurance operations.
• Business Process Improvement: Analyse existing business processes and recommend enhancements to optimize performance and efficiency within the SAP landscape.
• Training & Development: Develop training materials and conduct workshops for end-users and stakeholders to promote the effective use of SAP tools.
• Support & Troubleshooting: Act as the primary point of contact for system-related inquiries, providing troubleshooting support and solutions.
• Documentation: Create and maintain comprehensive documentation for processes, configurations, and user guides.
• Collaboration: Work closely with IT, finance, compliance, and operational teams to ensure seamless integration of SAP solutions within the organization.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
• Proven experience (5+ years) in multiple SAP modules.
• Strong understanding of insurance processes, including underwriting, policy management, and claims processing.
• Familiarity with SAP modules relevant to insurance (e.g., SAP FS-PM, FS-CD).
• Utilize in-depth knowledge to assess gap findings and develop effective solutions.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Relevant SAP certification(s) is a plus.

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Initiate outgoing calls to prospective or existing customers for various purposes, such as sales & membership renewals 
• Process customers’ application in a timely manner
• Identify potential leads and gather relevant information for sales or marketing teams.
• Meet daily or weekly call volume and sales targets set by the company.
• Record all call information.
• Provide proper advice to caller by explaining procedures & providing information.
• Contacting potential clients through cold calls and emails and maintaining a log of that activity within the company’s engagement platform
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

• Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.
• Previous experience as a Telemarketing with 1 year experience
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Job Scope:

• Ensure timely picking up as per assigned
• Ensure vehicle clean and well-maintained at all times
• Be responsible for the routine check-up of the vehicles
• Provide dispatch services when required
• Assist in the administrative and maintenance services
• Perform other ad-hoc tasks as assigned by superior from time to time

Job Requirement:

• Candidate should possess a Primary / Secondary School or Certificate level
• Preferably at least 1 years of related working experience
• Good driving skill
• Punctual
• Fundamental communication skills in English & Malay

Job Brief:

A Customer Service Executive’s role will be responsible for providing quality and efficient customer service to business customers within Malaysia as the first point of contact, coordinator for all kinds of enquiries via phone, email and LiveChat such as customer queries, complaints and disputes, oversee the customer support department’s day-to-day functions to promote customer satisfaction.

Job Responsibilities:

Responsibilities

• Handle inbound and outbound telephone calls, emails and other relevant administrative tasks effectively and efficiently.
• Provide first level technical support using documented procedures and available tools.
• Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.
• Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely.
• Keep our customers informed about our line of products and services, and how best to consume them.

Job Requirements:

Qualifications / Requirements

• Candidate must possess at least SPM, Diploma, Bachelor's Degree of any field.
• Fresh graduates with the right attitude will be considered.
• Ability to converse fluently in English and Bahasa Melayu.
• Driven by customer satisfaction – always deliver outstanding customer service.
• Strong spoken and written communicator (multilingualism will be a plus point!), friendly, energetic.
• Able to work on rotational shifts including late nights, weekends & public holidays.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in a preference location
• Preferably Junior Executives specializing in Customer Service or equivalent.

Working Conditions

• 24/7 shift scheduling (Must be open to flexible working shifts)
• Variable work schedule including work hours at night and weekends
• Overtime may be required
• For working location at Jalan Kolam Air Lama, Ampang, candidate must possess own transport

Remark

• Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hour daily, 2 days off)
• Location: Jalan Kolam Air Lama, Ampang
• Malaysian Only

Job Requirement:

• Candidate should possess a Primary / Secondary School, Diploma / Advanced Diploma, Professional Certificates or equivalent in All Business Field,All Engineering Field,Personal Services,All Others Field
• Preferably at least 1 year of related working experience.
• Preferably undefined specializing in Others or equivalent.
• Good communication skills in English,Malay,Chinese,Mandarin language for both spoken and written
• 1 undefined positions available

Job Summary :

Monitoring and following up with all necessary actions to ensure accurate and timely Reporting of Accounts Receivables KPI for all branches. This shall include unified activities towards meeting the individual and group TARGETS for achieving of set KPIs.

Job Descriptions :

• Organizing, coordinating, monitoring, and controlling of total company accounts receivables management and credit control activities.
• Overseeing and supervising credit control team’s performance in meeting AR Target KPIs.
• Overseeing and supervising accurate preparation, processing, checking and sending of Reminder Letters for overdue accounts including preparation of Schedules and Summary reports.
• Overseeing and supervising branch support services and credit control activities nationwide.
• Overseeing and Supervising Help Desk and customer relationship support functions.
• Handling internal/external Customer enquiries and complaints.
• Timely submission of payment allocation to AR team.
• Overseeing, supervising and coordinating credit control process changes and document control for ISO QMS compliance.
• Perform other relevant functions in credit control as and when necessary.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Finance / Accountancy / Banking
• Preferably at least 1 year of related working experience.
• Preferably Intern specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay,Chinese,Mandarin language for both spoken and written
• 1 undefined positions available

Job Description:

• Execute and manage the full Vacant Possession (VP) processes from the preparation (before VP) to key collection.
• Brief the customers on the handover process including the registration of customers in the Handover Vacant Possession (VP) Apps, handover over of property, checklist, and the handover kit.
• Managing customers expectation after vacant possession
• To attend and monitor all customers enquiries via phone calls, emails, walk-ins and solve within stipulated amount of time
• Ensure all records, data, and information are recorded and filed up to date.
• Follow-up with relevant parties i.e. project management team, COW, contractor, consultant, etc. on product issues
• Acknowledging and resolving customer complaints.
• To contact customers on solution via phone calls or emails after investigation
• Update and maintain good recording and tracking system to ensure complaints are closed within stipulated time frame
• To attend weekly defect progress meeting
• To attend joint inspection with customers
• Perform any other adhoc assignments/ tasks/ duties as assigned by superior.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Business Studies / Administration / Management,Property Development / Real Estate Management
• Preferably at least 2 year of related working experience.
• Preferably Executive specializing in Customer Service or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

Job Brief:

Join our dynamic team as a Cloud Security and Infrastructure Intern, where you’ll be involved in hands-on tasks to strengthen our cybersecurity and infrastructure systems. You'll gain real-world experience working with cutting-edge security technologies and network management.

Job Responsibilities:

Security:

• Monitor and manage security appliances like XDR, WAF, and DLP.
• Assist in managing firewalls and security configurations.
• Collaborate with external security operations teams to address cybersecurity issues and potential threats.
• Assist in penetration testing and security findings for applications and servers.
• Engage with end users to resolve SOC findings.

Network/Server:

• Support the management of LINUX and Windows servers.
• Assist with Privilege Access Management (PAM).
• Monitor and maintain LAN/WAN systems and wireless networks.
• Ensure server and system backups are completed and monitored effectively.

Infrastructure:

• Help set up user work emails and Microsoft accounts.
• Troubleshoot user issues related to networks and software.
• Provide technical support for hardware and software issues.

Job Requirements:

• Passionate about cybersecurity and network infrastructure.
• Studying or have basic knowledge in IT, Computer Science, or related fields.
• Eager to learn, proactive, and a good team player.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws. 

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

Job Brief:

As Customer Service Representative, you may be assigned to different contact centre projects, campaigns be it inbound or outbound as and when demanded by the business of the Company where you are deployed to work. The itemised list above is by no means exhaustive, and your Job Description may vary from time to time depending on business needs. 

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users.
11. Communicate effectively with team members and users.
12. Always motivate team members to perform better.
13. Conduct interviews when hiring is required.
14. Act as subject matter expert.
15. Generate relevant reports for operational discussion and analysis.
16. Handle escalations if required. Manning of escalation queues.

Job Requirements:

1. Possess a Diploma or Degree in related fields.

2. Minimum 2 years of experience as Team Leader in a contact centre environment.

4. Must be able to supervise, train, coach & motivate a team.

5. Required skill(s): coaching skills, leadership and mentoring, ability to do business presentations, and People Management.

6. Must be a critical and analytical thinker.

7. Excellent communication and writing skills in English, Mandarin and Cantonese is mandatory.

8. Strong interpersonal skills and the ability to build rapport with Team members and both internal and external customers.

9. Able to multitask, work independently with minimal supervision.

10. Proficient in Microsoft Office applications and experience working with CRM systems.

Job Responsibilities:

• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders.  
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation. 
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback.  
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary.  
• Ensure all communications adhere to company standards and guidelines, maintaining a positive and helpful tone in all interactions.  
• Document user feedback and suggestions, categorize them for analysis, and escalate critical issues or trends to relevant teams for further review.  
• Review and process new driver applications, ensuring all required documents meet company standards. 
• Verify documentation provided by drivers and update our system with new vehicle details promptly. 
• Ensure all vehicles are adequately insured by coordinating with drivers, processing renewals and updates in a timely manner. 
• Authenticate driving and vocational licenses provided by drivers, conducting necessary checks in collaboration with relevant authorities. 
• Maintain adherence to Hong Kong regulations and company policies, staying updated on changes affecting driver qualifications and vehicle requirements. 
• Maintain detailed records of compliance activities, audits, and corrective actions taken, ensuring documentation is up-to-date and accessible for regulatory inspections. 

Job Requirements:

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field. 
• Preferably possess backend support working experience, with a minimum of 1 year in a related role. 
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience. 
• Previous experience in backend support, customer service, or related roles is highly preferred. 
• Proficiency in English, Mandarin and Cantonese spoken and/or written.
• Demonstrate a strong attention to detail and accuracy in processing documents and data. 
• Possess excellent communication and interpersonal skills. 
• Ability to work both independently and collaboratively within a fast-paced environment. 
• Proficient in Microsoft Office Suite and other relevant software applications. 
• Familiarity with Hong Kong regulations pertaining to driver qualifications and vehicle requirements is considered advantageous.