Communications Communicate on a range of technical and complex systems related issues, including those of a confidential and/or s.....
Communications Communicate on a range of technical and complex systems related issues, including those of a confidential and/or sensitive nature. Communicate with people from a wide range of backgrounds, e.g. senior management, clinical, non-clinical, technical, and non-technical. Negotiate priorities for the delivery of work plans and manage the expectations of groups of users with often conflicting interests. Use a collaborative approach to systems design involving stakeholders of the various systems. Deliver formal presentations on a range of issues (some of which may be contentious / sensitive in nature), to large groups both internally and externally (e.g. user groups). Provide performance management data for the Digital Applications team. Produce written documents (e.g. business cases, option appraisals and standard operating procedures) regarding information systems development processes. Contribute, as a senior member of the Digital Delivery team, to developing the Digital Strategy and delivering the work plan. Establish and maintain excellent working relationships with national Digital groups including MHS Wales health Boards and Digital Health and Care Wales (DHCW). Advise the Assistant Director of Digital ICT, Director and Senior Management Team on innovative system initiatives and developments and how they could impact on the work of the Welsh Ambulance Service. Proactively maintain specialist knowledge in a rapidly developing field. Proactively engage and work closely with Welsh Ambulance Service Managers from across all teams, to understand their systems requirements to ensure their needs are met. Provide escalation point for the Application Services staff, to ensure the provision of timely and accurate systems support and development. Keep abreast of any changes to national and local policies and initiatives to identify and review any associated risks or opportunities. The post holder will be expected to establish how such policies are to be interpreted and implemented. Support the professional development of staff to build capacity and capability to support the delivery of high-quality local application service. The post holder will develop work plans and schedules for the team to ensure commitments are achievable, within time and budget and develop alternative approaches and plans to best meet commitments when issues arise. Actively participate in the ICT Out Of Hours On-call rota. Improvement and Monitoring Analyse, investigate and resolve complex systems requests and issues/problems. Map out key processes within the existing information systems, e.g. highly complex reports, integration and interoperability of distinct and intricate systems. Conduct complex and highly detailed analysis on the application functions performance indicators and targets where required, highlighting key performance results, trends, forecasts and areas of concern. Provide a consultative role offering expert advice and assistance to support the delivery of complex systems/user requirements. Provide technical expertise in the analysis, interpretation and presentation of complex requirements to a wide range of stakeholders in formal settings. Recommend the development / purchase of applications to improve performance and meet the needs of the Welsh Ambulance Service. Work with providers of external systems to establish resilient information systems and maintain a robust grip on systems processing and data quality. Planning and Design Responsible for the planning and organisation of a broad range of complex digital systems and their data in line with agreed standards. The requirement is to ensure that all clinical and administrative systems are maintained at the highest level and that data quality is maintained and accessible to authorised personnel. Contributes to the formation of the medium and long-term applications strategy for Welsh Ambulance Service, which will impact on all areas of the organisation. Plan and organise how data is suitably stored and when systems need to be re-organised or migrated to suitably protect the data. Responsible for migrating data from existing systems to new and for ensuring that data is maintained throughout at the highest quality. Carry out advanced fault finding and analysis on complex IT systems on a daily basis ensuring that requests for assistance are responded to in a timely manner and according to agreed policies, procedures and service level agreements. Manage the resolution of system problems, co-ordinating with third party suppliers, and users to minimise impact on services. Manage project resources, including team members, hardware and software requirements, and monitor progress against project plans. Finance and Budget Responsible for the appropriate and safe use of systems by users. Purchase software/hardware/services to support the application services function. Contributes to budget setting within the department and monitors budgets for major Digital projects. Authorised signatory for staff travels and subsistence expenses. Responsible for maintaining and updating asset register (software & systems) when new equipment is installed, moved or disposed of, in line with Inventory & Computer Equipment Disposal Policy. Management, Leadership and Training To line manage the application team on a day-to-day basis, ensuring that all requirements of formal line management, performance and discipline are met. Contribute to the Digital function to ensure that the service provided is in line with the evolving requirements of the Welsh Ambulance Service. Provide training, mentoring and supervision of staff as appropriate. Ensure that agreed development plans are implemented within agreed timescales. Improvement and Monitoring Responsible for ensuring the teams adhere to all Welsh Ambulance Services University NHS Trust and relevant national policies and procedures in line with the governance framework and regulations. Develop relevant strategies and polices for own area of work, in line with legislation. Manage the implementation service improvements and undertake research activities and testing for own area of expertise in line with business requirements. Handle confidential information in accordance with current policies and procedures. Proposes and implement changes to Digital policy and / or working practices that affect both clinical and non-clinical areas, e.g. introduction of new tools, or processes that require changes in existing procedure. These may be due to legislative changes, or to enhance service delivery. Responsible for the configuration management/software development of changes to existing working practices and systems. The post holder will be required to influence policy and strategy development across the organisation with regards systems development and management. Digital and Information Responsible for the planning, review, maintenance and upgrade of a range of business critical Digital systems to meet user group requirements. Responsible for producing detailed reports on project status and progress. Provide technical support and advice on Digital issues to user groups. This requires presenting complex plans ensuring they have a good understanding of the issues and required actions. Audits Responsible for the testing and, where required, adaptation of a range of Digital systems, including apps and hardware. Develop methodologies for configuration management and development. Evaluate new tools, methodologies and technologies. Autonomy As required, to deputise for the Assistant Director of Digital - ICT. Work to achieve agreed objectives with freedom to act within broad professional policies. Acts as a team lead and lead specialist in own area. Guided by local and national policies, but required to interpret these for adoption by application team.
