Total 1,538 job vacancies in Nihonbashi, Tokyo

What you get to do in this role

This role manages Employee Health, Retirement, Risk, and Leave benefit programs within the APJ regions, working with external brokers and cross-functional teams (Compensation, FP&A, Legal) to ensure compliance and market competitiveness. Responsibilities include managing benefit enhancements, supporting new market setups and local integrations, optimizing benefit processes, and overseeing vendor relationships and service levels. The role also assists with pensions governance, handles escalated benefits issues, and supports M&A activities. Additionally, it manages long-term leave cases, implements leave policies, and ensures alignment with company guidelines and local regulations, while contributing to the global benefits budget planning process.

The candidate will manage benefits and wellbeing programs in the APJ region

• Management of Employee Health, Retirement, Risk, and Leave Benefit programs in APJ countries
• Collaborate with external brokers and cross-functional teams (Compensation, FP&A, Legal) to ensure compliance and seamless execution of benefit-related tasks.
• Ensure market competitiveness by analysing market data, benchmarking surveys, and peer companies' benefit offerings.
• Manage benefit enhancements, implement new benefits and new market setups, and support the integration of global benefit programs locally.
• Identify and implement opportunities for process optimization in collaboration with the GP care team.
• Manage vendor relationships, ensuring high service levels and monitoring performance.
• Support pension governance processes where needed.
• Own escalated benefits issues, partnering with vendors and the Global People team to resolve problems effectively.
• During the global benefits budget cycle, ensure recommendations for new programs are financially sustainable.
• Provide administrative support for M&A activities, including due diligence and onboarding presentations.
• Manage long-term leave cases (e.g., medical or disability), ensuring compliance with leave policies, and coordinate return-to-work planning with external vendors.
• Implement and maintain leave policies in line with company guidelines and local laws and communicate updates to employees.

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

What does a Marketing Manager do

The Marketing Manager at Visa plays a key role in generating Value Added Service (VAS) revenue by delivering effective marketing solutions for clients. The responsibilities include planning and delivery of Marketing Services such as market research to identify opportunities for campaigns and promotions, overseeing the production of all marketing materials, and tracking the success of marketing campaigns. The Manager collaborates closely with other functions such as sales, product and consulting teams and clients to identify key marketing opportunities and develop and execute marketing strategies to drive our clients’ business success.

Detailed responsibilities include:

• Collaborate with multiple functions such as sales, product and consulting teams to co-create and deliver effective marketing services and strategy for clients based on the account plan, driving VAS revenue
• Act as the primary point of contact for clients, addressing their needs and inquiries related to marketing activities.
• Collaborate with multiple functions to co-create and deliver effective marketing services and strategy for clients based on the account plan, driving VAS revenue.
• Partner with advertising, media, digital, and promotion agencies to ensure the delivery and execution of projects.
• Evaluate the effectiveness of marketing programs to identify areas for improvement.
• Oversee all administrative deliverables related to marketing activities, ensuring full compliance with the organization's policies and processes.
• Serve as a brand and marketing steward, ensuring the brand is always presented in alignment with its vision and purpose.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What does a Marketing Manager do

The Marketing Manager at Visa plays a key role in generating Value Added Service (VAS) revenue by delivering effective marketing solutions for clients. The responsibilities include planning and delivery of Marketing Services such as market research to identify opportunities for campaigns and promotions, overseeing the production of all marketing materials, and tracking the success of marketing campaigns. The Manager collaborates closely with other functions such as sales, product and consulting teams and clients to identify key marketing opportunities and develop and execute marketing strategies to drive our clients’ business success.

Detailed responsibilities include:

• Collaborate with multiple functions such as sales, product and consulting teams to co-create and deliver effective marketing services and strategy for clients based on the account plan, driving VAS revenue
• Act as the primary point of contact for clients, addressing their needs and inquiries related to marketing activities.
• Collaborate with multiple functions to co-create and deliver effective marketing services and strategy for clients based on the account plan, driving VAS revenue.
• Partner with advertising, media, digital, and promotion agencies to ensure the delivery and execution of projects.
• Evaluate the effectiveness of marketing programs to identify areas for improvement.
• Oversee all administrative deliverables related to marketing activities, ensuring full compliance with the organization's policies and processes.
• Serve as a brand and marketing steward, ensuring the brand is always presented in alignment with its vision and purpose.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
• Perform Korean language translation and proofreading where necessary.
• Respond and support Korean players issues via chat and email, including but not limited to password resets and more.
• Business hours: Shift based - 11:00-20:00/12:00-21:00 - work 40 hours a week.
• Support 365 days a year including weekends and holidays (shift work)
• Must be based anywhere in Japan.

• Business level Korean.
• Native reading and writing skills in Korean.
• Experience in translation and/or localization is appreciated.
• Passionate about the video game industry.
• Strong logical thinking.
• Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
• Able to deliver excellent customer service via email and chat.
• Able to understand games from a gamer’s perspective.
• Capable of analyzing and solving information accurately and swiftly within guidelines.
• Possesses a team player mentality.

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
• Up to 50,000 yen reimbursement or train pass.
  

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

Established over 20 years ago, Keywords Player Support is one of Keywords Studios' fastest growing Service Lines, dedicated to offering the best customer service in the games industry. We’re Pioneers and Leaders, always looking to allow equally awesome people a way into the premier international space of gaming companies and publishers.

We help the world’s greatest game development studios provide technical assistance to their players, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Keywords’ Trust & Safety team is all about fun, safety and care. Currently we are looking for a Game Champion that will act as a subject matter expert to make sure gamers, communities and the gaming companies you admire the most are protected from unwanted or not suitable content like harassment, sexual connotations, unnecessary violence nor racism.

Your job saves lives. We all know what a toxic environment looks like online. Your role will help prevent toxic content from reaching others, protecting them from being harassed, bullied or encouraged to hurt themselves.

While only 2-6% of the content we moderate is unwanted content, you might be exposed to it. Keywords Studios is working every day to make sure exposure to unwanted content is as limited as possible, the same way we make sure we have many different tools available for you in case you need support to work through it

As a Trust&Safety Game Champion, your responsibilities include cooperating with the client and other strategic partners in the creation and standardization of processes with the aim of enhancing and optimizing the Player's experience. We are looking for someone who researches and reports to the client recurring game behaviors that may affect the gamer to find quick solutions and improve the community's experience.

If you are able to Analyze, report and research relevant information about the games and workflow to ensure assertive communication between the client and the player, you are the right person!

Duties and Responsibilities

• Take personal ownership of Player requests escalated by Superheroes and maintain accountability for follow-through Client channels.
• Escalate critical customer well-being issues as well as any issue beyond the scope of the Client's acquired skills in a timely manner.
• Serve as the primary escalation path to handle extremely complex issues between Client and Trust & Safety.
• Demonstrate knowledge, understanding, and ability to effectively create / train / perform helpful material and workshops for the team.
• Maintain subject matter expert level of knowledge in one or more key areas of TS operations.
• Act and perform in a senior role as directed by T&S leadership ensuring daily communication with Client's Devs.
• Assist agents and T&S Leads in coaching, auditing, and spot checking team members with a strong focus on team member growth, tags utilization, efficiency, and customer satisfaction.
• Provide recommendations for improved workflow and service based on investigation, expertise and Client's needs.
• Participate in service-oriented, business impacting projects as directed by managers.
• Participate in process improvement initiatives as assigned.
• Generate reports and organize workshops as needed to Clients and T&S Management.
• Address player contacts received by peers to development teams.
• Perform other duties as assigned.

Qualifications and Skills

• Mandatory experience managing or moderating an online community, either professionally or in your spare time (an asset)
• Demonstrates ability to work independently with minimal direction
• Organizational skills to manage multiple channels of support and multiple requests concurrently
• Good knowledge of the MS Office Suite
• Problem solving mind with a strong critical thinking and decision-making skills • Strong written and verbal communication skills
• Ability to multitask and prioritize efficiently
• Amenable to work a shifting schedule
• Good time management skills
• Strong interpersonal skills
• Accountable and responsible
• Agile and open to change
• Self-motivated, innovative and analytical with strong attention to detail and accuracy

• カスタマサポート又はモデレーターとしての業務経験
• ネイティブレベルの日本語およびビズネスレベル以上の英語スキルをお持ちの方（目安：TOEIC700）

• 基本的なPCスキルをお持ちの方（Excel、Word、メール対応等）
• ゲームやSNSに興味・関心をお持ちの方
• 弊社オフィス（東京都杉並区）にて勤務が可能な方

待遇・福利厚生

• 雇用形態：契約社員
• 社会保険完備
• 時間外手当支給
• 交通費支給（月額 3 万円を上限とし、オフィスへの出社日数に応じて実費支給）
• 健康診断（年1回）
• インフルエンザ予防接種補助
• 従業員アシスタントプログラム
• 従業員持ち株会
• 社員紹介制度
• 語学プログラム（日本語／英語のレッスンサポート、資格取得サポート）
• 社内イベント（お花見、BBQ、忘年会などオフラインでのイベントも多数

【背景】

2023年現在、15本のタイトルを運営中であり、約20本の新規リリース予定があります！来期には年間30本のリリースを計画しており、成長に伴いチームメンバーをリードできるゲーム運営マネージャーを募集しています。

現在、当社のビジネスは好調であり、グローバル展開も加速しています。更なるステップアップを目指し、世界No.1のプラットフォーム企業を目指しています！情熱を持って考えに共感していただける方のご応募をお待ちしております。

【業務内容】

• 中国の開発パートナーとのコミュニケーションを取り、ブリッジディレクターとしての役割を果たす
• ゲームのリリースまでの進行管理をディレクションする
• 運営後のKPIの管理とPDCAサイクルに基づく課題解決
• チームメンバーのマネジメントを通じて、全体の運営成果に責任を持つ
  

【キャリアの実現について】

グローバルマーケット×ゲーム×アニメIPに 中心として携わることが可能です！ 自身の手で人気作品を手掛けて見ませんか？ 現在、IPO準備中となっており、 携わるゲームのみならず会社としての インパクトも今後拡大していく予定です。
自己のキャリアを成長させながら、 会社、組織の成長に貢献していきたい方大歓迎です！ 年間20本以上のペースで新作ゲームを配信しており、新規案件に携わるチャンスも非常に多くあります。また、次々と有名IPとのコラボ企画も実現しておりアニメ、マンガ好きは更に楽しめる筈！

人気タイトルの運営、新規タイトルの要件作成、勢いあふれる環境で、活躍の場が次々と出てきます。 経営層の意思決定も早く、マーケティングも超強力に実施！IPの企画立案も大歓迎！ これまでのご経験や知見をフル稼働して、お持ちのお力を発揮してください。 年間10~20本のペースで新作ゲームを配信しており、 新規案件に携わるチャンスも非常に多くあります。

【必須条件】

• 日本語能力試験N1レベルを相当する方
• 現在、ゲームプロジェクトマネージャーとして実務経験をお持ちの方
• 優れたコミュニケーションスキルを持ち、マネジメントやチームメンバーと強い信頼関係を築く能力を持つ方
• RPGやMMOなどのゲーム用語に精通した情熱的なゲーマーである方

【歓迎要件】

• リーダーシップのある方
• ゲームのKPI分析の知識や経験を持つ方
• 業務効率化に対する意識が高い方
• 当社のビジネスへの共感を持っている方

・各種社会保険完備 ・家賃補助

（六本木1丁目駅、もしくは、神谷町駅をゼロ起点に2駅以内＝3万円／月）

・通勤手当 ・勤続手当（5年勤務後、5万円／月の支給）

・ドリンク／スナック／コーヒーサービス／無料

・オフィス内のスターバックスコーヒー無料！

・朝食／ランチ支給・スイーツ・カップフルーツ支給

・各種イベント・レクリエーション（会社負担）

【勤務時間】

10:00～19:00（休憩1時間、実働8時間）

※休憩原則：13:00～14:00 ※残業は基本NG

平均残業時間は10時間以内

受動喫煙防止措置の状況：敷地内禁煙

【休日休暇】

完全週休2日制(土日祝), GW, 夏季休暇, 年末年始, 慶弔休暇, 有給休暇, 年間休日120日以上

【選考プロセス】

書類選考（履歴書・職務経歴書）→一次面接（日本語・中国語で実行）→一日課題（来社）→最終面接（日本語で実行）→オファ

【募集背景】

G123は自社プラットフォームから15本のゲームタイトルを運営しており、30本以上のリリース予定があるため、新規タイトルの企画・運営をお任せできる方を募集しています！

年間10~20本のペースで新作ゲームを配信しており、新規案件に携わるチャンスが多数あります。また、有名IPとのコラボ企画も実現しており、アニメやマンガ好きには特に楽しめる環境です。

このポジションは、中国の開発パートナーとの間に立つブリッジディレクターとして、先輩社員と仕様を決め、リリースまでのスケジュール管理を担当するポジションです！

あなたの経験やスキルを活かし、成長中のゲーム業界でキャリアアップを目指しませんか？

【具体的な業務内容】

• 社内リソースの効率的な調整、プロジェクトの進捗管理
• ブリッジディレクター業務による、中国の開発パートナーと社内各チームのコミュニケーションを円滑に行う
• IPリサーチと理解に基づくゲームコンテンツのアイデアや提案
• クオリティチェックによる、ゲームデザインのチェックや評価、改善提案

【必須（MUST）】

• 日本語能力試験N1レベルを相当する方
• 日本正社員経験1年以上
• ゲームが好きな方
• コミュニケーションが上手な方
  

【歓迎（WANT）】

• 中国の会社との折衝業務、ブリッジ業務のご経験
• ゲーム運営のご経歴のある方
• 業務効率化への意識が高い方

勤務時間：10時～19時（昼休み1時間）

1. 　※休憩原則：13:00～14:00 　完全週休2日制(土日祝)： GW, 夏季休暇, 年末年始, 慶弔休暇, 有給休暇, 年間休日120日以上
2. 各種社会保険完備（社保／年金／労災／雇用等）

• 家賃補助（六本木1丁目駅、もしくは、神谷町駅をゼロ起点に2駅以内＝3万円／月）

• 通勤手当（上限3万円／月）

• 勤続手当（5年勤務後、5万円／月の支給）

• ドリンク／スナック／コーヒーサービス無料提供

• 朝食／ランチ／スイーツ／フルーツ支給

• 各種イベント（新作リリースパーティー、ケータリング等）

• レクリエーション（会社負担）

年収: 360万円〜660万円

※経験・年齢・能力を考慮の上、選考全体を考慮する結果によって決定します。
※上記には月30時間の固定残業代を含みます。 　
※30時間を超過した分は別途支給します。
※試用期間中の待遇に変更はありません。

【選考フロー】

書類選考（追加質問有り）→一次面接→一日インターン課題→最終面接→オファー

※関東在住の方につきまして、原則として課題選考は対面面接となります。

DEGICAについて

KOMOJU(コモジュ)は、世界最大級のゲームプラットフォーム「Steam」やECプラットフォーム「Shopify」にも採用されている、DEGICAが提供するオールインワン決済サービスです。直感的に理解しやすい、シンプルかつ統一的なAPIを提供することで、KOMOJUを導入するだけでクレジットカード、コンビニ決済、各種電子マネー、銀行振込、ペイジーなど複数の決済方法の利用を可能にしています。DEGICAは今後も、様々な金融機関、決済ネットワーク、銀行、各種ウォレットと緊密な連携を行うことで、多くの国や地域、通貨、および現地の各種決済方法を選択でき、確実かつ迅速に多くの決済取引の処理を実現可能なものとしていきます。現在、日本と韓国が我々の主要な市場ですが、今後、ヨーロッパをはじめ、世界各国への展開を加速していきます。

組織について

経営企画マネージャー/アナリストは、財務・経理（F&A）部門に所属し、M&A、資金調達、ERP導入、監査法人とのコミュニケーション、銀行などの金融機関とのパートナーシップなど、日常の経理・運営業務に加えていくつかのプロジェクトをリードしています。F&A部門は、CFO直下に8名のスタッフを擁するチームで構成されています。経営企画のポジションはFP&A担当者と共にCFOに直接報告する個人担当者としての役割を果たします。

職務内容

経営企画は、会社の中長期的な成長戦略を策定し、実行する重要な役割を担います。経営幹部と連携し、事業計画の立案、業績管理、業務改善プロジェクトの推進などを行い、会社の目標達成に貢献することが求められます。

主な業務内容

1. 事業戦略の立案・実行
• 企業の長期的なビジョンに基づき、事業戦略を策定し、具体的な行動計画を立てる
• 市場調査や競合分析を通じて、新規ビジネスチャンスを特定し、成長戦略を提案
• 経営幹部および関連部署と連携して、戦略の実行とその進捗管理を行う
2. 業績管理およびKPI設定
• 各部門と連携して、会社全体の予算策定、経費管理、業績分析を実施
• 重要業績評価指標（KPI）を設定し、目標達成状況をモニタリング・報告
• 業績データを分析し、経営に対する改善提案や施策を実行
3. プロジェクトマネジメントおよび業務改善
• 企業の業務プロセス改善やコスト削減プロジェクトをリードし、業務効率の向上を図る
• クロスファンクショナルなチームと協力し、全社的な変革プロジェクトを推進
• プロジェクトのスケジュール管理、リソース調整、リスク管理を行い、円滑なプロジェクト遂行を確保
4. 市場分析・経営情報の提供
• 業界動向や市場の変化に対する情報を収集し、経営陣に戦略的なインサイトを提供
• 内外のデータを活用し、経営判断に必要なレポートや分析資料を作成
• 経済環境や法規制の変化に対応し、経営計画の修正や新規施策の提案を行う

応募資格

• 経営企画または事業戦略の分野での5年以上の実務経験
• 財務分析や事業計画の作成に関する深い知識と経験
• Excel、PowerPointなどのツールを用いた分析および資料作成のスキル
• 社内外のステークホルダーとの円滑なコミュニケーション能力（日本語および英語）
• 自発的かつリーダーシップを発揮して業務を推進できる方
• 迅速かつ柔軟に対応できる適応力

歓迎スキル・経験

• 戦略立案および実行における実績がある方
• プロジェクトマネジメントの資格（PMPなど）があれば尚可
• ERPシステムやBIツールの使用経験
• 決済処理や銀行業界での経験があれば尚可
• MBAまたはCPA等の資格があれば尚可
• M&A/PMIの経験があれば尚可

福利厚生

• 年間業績評価に応じた昇給
• プロフィットシェア（年2回支給実績あり）
• リモートとオフィス勤務が両方可能なハイブリット体制
• 社会保険完備（関東ITソフトウェア健康保険組合加入）
• 健康診断
• スポーツクラブ優待（IT健保）
• 保養所（IT健保）
• 語学研修（レッスン料1〜2万円/月を補助）
• 自己学習サポート（年間最大10万円）　

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role: 

The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

• You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of knowledge across multiple workflows.
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and an delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.
• Maintain skills / certifications on <insert skill or cert> for <insert workflow>.
• Support the professional development of others through means of mentoring.

ヘルスケアクライアントに特化したチームにおいて、デジタルコンテンツ制作での成果物クオリティをマネージメントする業務となります。

主な業務としては、コンテンツの新規公開・更新に当たり、クライアントサイドのマーケティング部門、薬事関連の法令確認部門および社内、社外の制作スタッフと連携し、QA業務をリードしていただきます。

また同じくQAを担当する複数スタッフで構成されるチームのマネージメントもお願いします。具体的には各案件へのスタッフアサイメントやスケジュール調整、QA業務にかかる請求などファイナンス業務のりまとめとなります。

ご経験を積まれた際のキャリアパスとしては、QAマネージャーとしての専門性を高めたシニア職へのステップアップの他、コンテンツ制作全般に携わるデジタルプロデューサー職への転身も想定されます。

Must have Skills : Japanese, Good To Have Skills : , Job Description : Job Description Policy and Compliance Develop, implement, and monitor HR policies and procedures to ensure compliance with local, national, and international labor laws and regulations. Also regularly review and update of company policies to reflect changes in labor laws and industry standards Compensation and Benchmarking Conduct regular salary benchmarking analyses to ensure compensation packages are competitive within the industry and align with market standards. Recruitment and Hiring Source, evaluate, and select candidates through job fairs and interviews, manage job offer negotiations, and coordinate the onboarding process. Onboarding and Training Manage the preboarding, orientation, and training processes for new employees. Performance Management Conduct performance appraisals in line with global processes. Payroll and Resignations Oversee payroll calculations and manage the resignation process. Employee Relations Serve as the primary contact for employee relations issues. Handle labor disputes and provide guidance to employees and management. HR Systems and Reporting Maintain HR systems for tracking and measuring HR management. Provide periodic reports and analyses on operations and employee metrics. Expatriate Management Manage the assignment cycle for expatriates, including compensation, benefits, and relocation. Assist with local registration and orientation processes (My Number, city registration, etc.). Collaboration and Support Collaborate with internal stakeholders such as business units, immigration, payroll, legal and other teams. Manage asset inventory and offer administrative support to local staff and expatriates. Additional Tasks Perform any additional HR and administrative tasks as needed.

Deal Desk is an integral part of the business operation team across the Asia Pacific, Middle East and Japan region working closely with the sales and accounts teams to ensure deals close in accordance with IFS standards.  The role will form part of the deal desk function, reporting to the Regional Head of Deal Desk based in Dubai.

The role will be based out of our office in Tokyo, Japan.

Duties will include but not be limited to:

• Ensure compliance of sales deals with the IFS policies, procedures and processes.
• Manage the approval process during the sales cycle, in the IFS Deal Approval Request (DAR) system. Ensure all DARs are submitted and fully approved before commercials / contracts are issued to the customer.
• Perform deal validation and review the sales pricing in the tools to ensure proper financing, payment terms, maintenance carves, and discounts are applied in the deal structure.
• Review and advise the sales team in structuring deals for complex scenarios
• Support the sales team on revenue recognition and contractual matters linked to sales transactions. Act as a liaison to Finance, legal, Business operations, Rev Rec team and Market Units on those transactions.
• Support the sales team on the interpretation and analysis of existing customer’s contractual documents.
• Align with the Global Deal Desk policies and roll out any revisions or updates to the region

Team Summary

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants.  Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

VCA Managed Services members play a key role in enhancing the partnership with one of Visa Japan’s largest clients by supporting strategic planning and implementation of their most strategic initiatives..

What a Director, Visa Consulting and Analytics does at Visa:

We are currently looking for a Director to lead technology related consulting engagements for our clients in Japan, supporting strategy and implementation plan development, project management support of client IT system. Also this director role is expected to support operation improvement in fraud management.

The Director will lead engagements and act as the main focal point, coordinating between the client team, junior team members, other internal local / global stakeholders, and outsourcing partners (as applicable). The Director will be responsible for managing various initiatives between Visa and the client. The Director will be responsible for scoping, proposing, and delivering projects, and managing team members’ performance and delivery quality. The full range of responsibilities is detailed below:

Responsibilities

• Drive strategy development of client future system architecture of client’s issuing/acquiring business using IT consulting methodologies and knowledge of the IT/payment,  and aligning with internal stakeholders.

• Drive operation and system improvement plan for the client, especially focusing on the fraud management (Authentication, Authorization, etc)

• Drive high quality delivery fully leveraging IT consulting PMO skills while managing team members and various subject matter experts, product specialists, and client services representatives both in Japan and in overseas offices.

• Drive defining system requirements based on business requirements leveraging the team members and through discussions with numerous stakeholders, including clients, external partner companies, and members within Visa Hub and the Global team.

• Define and the align with the client of the area of Visa’s technology has the best fit through deep understanding of the client’s and Visa’s technology and collaboration with the internal stakeholders

• Manage client relationships with Executives, GM’s and key frontline members to deepen the partnership.

• Manage and coach team members, contributing to their growth and career development while ensuring quality of project deliverables

• Develop a fact base of the client processes, assets, and organization to determine future opportunities for collaboration and partnership.

• Continuously build knowledge, surface new insights and produce thought leadership pieces that contribute to practice development and global best practices

• Oversee and manage administrative tasks and project setup including contracting documentation, internal reporting, and completion of compliance procedures.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
However, based on the client needs and project requirements, full time working at office, clients site or our partner location in temporarily or for a mid – long term, can be required.

Your Career

The Professional Services Program Manager will lead services programs and projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. The Program Manager will drive customer deployment programs and projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes. These engagements are typically more than 100 days total effort. Project Managers will carry a project load of about 15 projects totalling $2M in revenue.

Your Impact

• Determine project partners and team structure/organization partners will include technical and business resources

• In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables

• Develop project timeline and landmarks using appropriate tools and techniques

• Build and execute project work plans and revise as appropriate to meet changing needs and requirements

• Identify resources needed and assign individual responsibilities and tasks

• Run day-to-day operational aspects of a project and scope

• Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.

• Review deliverables prepared by team before passing to client

• Effectively apply Palo Alto Networks Project Management methodology and implement project standards

• Minimize our exposure and risk on all projects

• Ensure project documents are complete, current, and stored appropriately

• Track and report team hours and expenses on a weekly basis