Total 8,629 job vacancies in Mid Valley City-Kuala Lumpur.

職責：

1.直播帳號管理：

• 監督直播帳戶的日常運作。
• 安排直播會話並確保及時執行。
• 與直播主協調規劃和準備內容。
• 監控直播的品質以及是否符合公司標準。

2. 收入和績效責任：

• 追蹤和分析直播的關鍵績效指標 (KPI)。
• 制定並實施策略以增加收視率和參與度。
• 優化內容和促銷活動以推動收入成長。
• 進行績效審查並為管理層產生報告。

3、營運支援：

• 協助營運經理規劃和協調直播活動。
• 與行銷、銷售和產品團隊合作，使直播活動與整體業務目標保持一致。
• 確保直播設備和軟體的正確設定和功能。

4. 培訓與發展：

• 提供持續的回饋和指導以提高績效。

5. 行政任務：

• 維護直播時間表和績效指標的準確記錄
• 處理特殊活動或促銷活動的後勤和協調。
• 確保遵守與直播相關的法律和監管要求。

資格：

• 行銷、大眾傳播或相關領域的文憑或學士學位。
• 在電子商務營運、直播或數位行銷方面擁有豐富的經驗。
• 強大的分析能力，能夠解釋數據並做出明智的決策。
• 出色的組織能力和多任務處理能力。
• 有效的溝通和人際交往能力。
• 熟練直播軟體和工具。
• 精通中文將成為與中國利害關係人打交道的優勢。
• 能夠在快節奏的環境中工作並在緊迫的期限內完成任務。

首選技能：

• 擁有管理電子商務平台和工具的經驗。
• 了解社群媒體趨勢和最佳實踐。
• 創造性思考和解決問題的能力。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 醫療保險

職責：

• 尋找並開發新客戶。
• 全面了解關鍵客戶的需求和要求。
• 透過不斷提出滿足現有客戶目標的解決方案來擴大與現有客戶的關係。
• 撰寫銷售提案，跟進資訊/提案和銷售線索的請求。
• 確保及時向客戶提供正確的產品和服務。
• 扮演關鍵客戶與內部團隊溝通的連結。
• 解決客戶面臨的任何問題和問題並處理投訴以維持信任。
• 在創造新銷售方面發揮不可或缺的作用，這些銷售將轉變為持久的關係。

要求：

• 強大的電話存在感和每天撥打數十通電話的經驗。
• 精通企業生產力和網路簡報工具。
• 具備使用 CRM、Teams、Zoom、Microsoft Office 等工具的經驗。
• 優秀的口頭和書面溝通能力。
• 較強的傾聽和表達能力。
• 能夠同時處理多項任務、決定優先順序並有效管理時間。
• 積極主動，樂於學習，具有強大的團隊合作精神。
• 強大的人際溝通能力，能夠與組織各個層級的專業人士建立關係。
• 優秀的組織能力。
• 解決問題和談判的能力。
• 始終保持專業形象。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 事假
• 開放文化

Responsibilities:

• Prospect and Develop New Accounts.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Writing sales proposals, following up on requests for information/proposals and sales leads.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.

Requirements:

• Strong phone presence and experience dialling dozens of calls per day.
• Proficient with corporate productivity and web presentation tools.
• Experience working with tools like CRM, Teams, Zoom, Microsoft Office etc.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proactive, willing to learn and a strong team player.
• Strong interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills.
• Ability in problem-solving and negotiation.
• Maintains professional image at all times.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Personal leave
• Open culture

地點：吉隆坡生態城

角色概述：

我們正在聘請一名活動主管來領導我們的公共招聘會、校園招聘會和頂級獎項活動。該職位涉及策略規劃、無縫執行和推廣高影響力活動，以增強 Jobstore 的品牌和影響力。

職責：

• 規劃和管理招聘會和頒獎活動的各個方面。
• 帶領活動團隊舉辦成功、高品質的活動。
• 與內部團隊、合作夥伴和供應商協調。
• 推動活動行銷和促銷活動，以最大限度地提高出席率。
• 追蹤和分析活動績效以持續改進。

要求：

• 至少 5 年的活動管理經驗，最好是大型活動管理經驗。
• 較強的領導、組織、溝通能力。
• 擁有活動管理、行銷、商業或相關領域學士學位者優先。

-有競爭力的薪資待遇。

Location: KL ECO CITY

Role Overview:

We are hiring a Head of Events to lead our public career fairs, campus fairs, and Award Events. This role involves strategic planning, seamless execution, and promotion of high-impact events that strengthen our brand and outreach.

Responsibilities:

• Plan and manage all aspects of career fairs and award events.
• Lead the events team to deliver successful, high-quality events.
• Coordinate with internal teams, partners, and vendors.
• Drive event marketing and promotions to maximize attendance.
• Track and analyze event performance for continuous improvement.

Requirements:

• Minimum 5 years of event management experience, preferably in large-scale events.
• Strong leadership, organizational, and communication skills.
• Bachelor’s degree in Event Management, Marketing, Business, or related field preferred.

-Competitive remuneration package.

Job Description

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a DevOps Engineer of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Develop and execute the strategy for continuous integration and continuous deployment (CI/CD) practices and tools, ensuring alignment with the organization's goals and objectives.
• Lead a team responsible for implementing and managing CI/CD pipelines, automation frameworks, and release management processes.
• Define and enforce CI/CD standards, best practices, and workflows across development, testing, and production environments.

What You'll Do:

• Collaborate with stakeholders, including development teams, quality assurance, and operations, to gather requirements and prioritize CI/CD initiatives.
• Design and implement robust and scalable CI/CD pipelines, incorporating build automation, testing, deployment, and monitoring processes.
• Manage and oversee the configuration, maintenance, and performance of CI/CD tools and platforms, such as Jenkins, GitLab, or similar tools.
• Ensure the security and integrity of the CI/CD pipelines, implementing appropriate controls, access restrictions, and encryption mechanisms.
• Monitor and optimize CI/CD processes and tools to improve efficiency, reliability, and time to market for software releases.
• Collaborate with development teams to streamline application code integration, testing, and deployment processes.
• Facilitate collaboration and communication between development, operations, and other stakeholders to ensure smooth and efficient software delivery.
• Define and implement metrics and reporting mechanisms to track CI/CD pipeline performance, quality, and efficiency.

What We're Seeking:

• Good understanding on Java or any other OOP concept
• Good understanding on messaging such as Kafka will be a plus
• Good understanding on relational and non-relational databases will be a plus
• Curiosity for continuous learning and improvement
• Good ownership with the responsibilities assigned and deliverables

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Central location
• Medical insurance
• Open culture
• Mental health coverage

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Senior Data Engineer of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role: 

We are seeking a talented Data Engineer to join our Data Team. In this role, you will leverage your expertise to shape and manage our data platform, to enhance data-driven decision-making across the organisation. 

What You'll Do: 

• Design and implement software and data components, to acquire and manage data in a reliable and cost-efficient manner. 
• Ship scalable, testable, maintainable, and high-quality code. 
• Drive standards in data reliability to enable accurate, consistent, and trustworthy datasets, business intelligence products, and analyses. 
• Share knowledge, promote standard methodologies, mentor juniors - making your team the best version of itself. 

What We're Seeking: 

• Proficiency in cloud technologies, or strong experience working in cloud-based engineering teams. 
• Strong proficiency in SQL and Python, and experience with libraries like PySpark, Pandas, DBT and FastAPI. 
• Good understanding in distributed systems, such as Spark, Kafka, Kubernetes, micro-services, or event-driven architecture will be a plus. 
• Good understanding in database, data lake, and data warehouse technologies (Postgres, Redshift, Big Query, Snowflake, etc.). 
• Commitment to quality and what it takes to ship highly maintainable software 
• Owner-operator mindset, and ability to adapt quickly to changing priorities. 
• Excellent communication skills, and ability to work collaboratively in a fast-paced, team-oriented environment. 

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart casual dress code
• Free snacks / Happy hours
• Open culture

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Technology Vendor Management Lead of on our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Responsible to oversee and manage relationships with technology vendors and ensure their effective contribution to the bank’s digital and technology operations and strategic objectives.
• The role includes monitoring vendor performance, tracking service levels, and resolving issues or conflicts that may arise.
• There are also needs to collaborate with internal teams to conduct vendor assessments, evaluate risks, and implement strategies for vendor optimization and cost reduction.

What You'll Do:

• Assess and manage vendor-related risks, including vendor performance risks, contractual risks, cybersecurity risks, and regulatory compliance risks. Establish risk management processes and mitigation strategies. Monitor vendor compliance with relevant regulations, data privacy, and security standards. Conduct vendor audits and assessments as needed.
• Develop and maintain positive and collaborative relationships with technology vendors. Serve as the primary point of contact for vendor-related inquiries, escalations, and issue resolution. Foster strong vendor partnerships based on open communication, mutual trust, and alignment of objectives.
• Identify opportunities for collaboration and innovation with technology vendors. Encourage continuous improvement and value-add initiatives from vendors. Work closely with vendors to explore emerging technologies, market trends, and best practices. Facilitate vendor presentations, demonstrations, and knowledge sharing sessions.
• Track and manage technology vendor-related budgets, expenses, and invoices. Review and approve vendor invoices for accuracy and compliance. Conduct cost optimization analyses and negotiate pricing with vendors to achieve cost savings and efficiencies.
• Maintain inventory of technology vendors, contracts, and key vendor-related information. Regularly assess the vendor portfolio and vendor consolidation opportunities. Identify opportunities for strategic vendor partnerships, vendor rationalization, and vendor performance enhancement.
• Identify areas for process improvement within the vendor management function. Develop and implement standardized vendor management processes, templates, and tools. Drive initiatives to streamline vendor onboarding, vendor performance tracking, and vendor relationship management.

What We're Seeking:

• Experience in negotiating and managing contracts with technology vendors is highly desirable.
• In-depth knowledge and understanding of procurement processes, vendor selection, and negotiation strategies is necessary. Familiar with sourcing strategies, request for proposals (RFP) processes, supplier evaluation, and performance monitoring.
• Experience in managing vendor relationships and ensuring compliance with contractual obligations.
• In-depth knowledge and understanding of vendor management principles, best practices, and methodologies is necessary. Familiar with vendor selection processes, contract negotiations, performance monitoring, and relationship management. Significant experience in conducting vendor assessments, evaluating vendor capabilities, and assessing vendor risks
• Solid understanding of technology products, services, and industry trends. Familiar with a wide range of technology solutions, such as software licenses, hardware procurement, cloud services, and professional services engagements. Stay updated with emerging technologies and their potential impact on procurement strategies.
• Proficiency in conducting supplier evaluations, analyzing supplier capabilities, and assessing supplier risks is important. IT Vendor Management Leads should have experience in evaluating proposals, conducting due diligence, and selecting vendors that align with the organization's needs and strategic objectives. They should possess strong negotiation skills to secure favorable contract terms and pricing.
• Excellent relationship management and communication skills are vital for this role. Able to build and maintain positive relationships with technology vendors, establish effective communication channels, and resolve issues or conflicts in a collaborative manner. Competent in managing stakeholder expectations and influencing decision-making related to vendor management.
• Proficiency in data analysis, financial analysis, and cost management is necessary. Able to analyze vendor performance metrics, evaluate total cost of ownership, and identify opportunities for cost optimization and value generation.
• Possess strong financial acumen to manage vendor contracts within budgetary constraints.

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart casual dress code
• Open culture

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Technology Risk and Compliance Lead of on our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Our first line technology compliance team and responsible for the effectiveness of controls based regulatory requirements, policies, standards and processes from a technology standpoint for our digital bank.

What You'll Do:

• Implement Key Risk and Control Indicators (KRIs/KCIs) to actively monitor and track non-compliance. Escalate and track to closure identified non-compliances.
• Develop and maintain relevant technology policies, standards and procedures to meet regulatory and corporate compliance requirements.
• Continuously monitor, track and ensure closure of technology and cyber security events, requests and submissions from generated tools, systems and users. Conduct regular effectiveness testing of technology controls.
• Track identified gaps and ensure that remediation meet internal compliance requirements or industry best practices.
• Communicate regularly with business users and other lines of defense (within the enterprise risk framework) to better understand latest technology compliance requirements
• Collaborate to manage internal risk acceptances raised and corrective risk remediation plan
• Support internal and external technology audits, and ensure timely audit and compliance reporting.

What We're Seeking:

• Familiar the latest Information Security principles, techniques, protocols and other industry IT governance standard best practices (e.g. ISO27001, NIST, ITIL, PCI-DSS).
• Preferably with one or more related certification in the areas of Technology Risk / Information Security – CRISC, CISM, CISA, CGEIT or equivalent.
• Knowledge of banking products and services and their supporting technology systems/platforms, with familiarity of front to back-office processes desired.
• Well-versed and solid have work experience related to BNM regulatory frameworks including policy documents on Risk Management in Technology, Outsourcing, Business Continuity Management, Management of Customer Information and Permitted Disclosures amongst others.
• Individual contributor who is delivery focused and possesses interpersonal skills, team player, have strategic thinking and encompassing the ability to build strategic collaborations.
• Excellent oral and written communication skills.

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

• Our Technology team is the backbone of our business. We help the digital bank develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. 

• As a DevOps Engineer (Digital Bank), you will be part of our digital infrastructure technology team to manage and oversee the development, implementation, and maintenance of the bank’s infrastructure and platform systems. This position plays a critical role in establishing and maintaining a robust and scalable technology foundation for the bank in enabling the smooth operation and delivery of applications and services
  • Develop and execute the strategy for continuous integration and continuous deployment (CI/CD) practices and tools, ensuring alignment with the organization's goals and objectives.
  • Lead a team responsible for implementing and managing CI/CD pipelines, automation frameworks, and release management processes.
  • Define and enforce CI/CD standards, best practices, and workflows across development, testing, and production environments.
  • Collaborate with stakeholders, including development teams, quality assurance, and operations, to gather requirements and prioritize CI/CD initiatives.
  • Design and implement robust and scalable CI/CD pipelines, incorporating build automation, testing, deployment, and monitoring processes.
  • Manage and oversee the configuration, maintenance, and performance of CI/CD tools and platforms, such as Jenkins, GitLab, or similar tools.
  • Ensure the security and integrity of the CI/CD pipelines, implementing appropriate controls, access restrictions, and encryption mechanisms.
  • Monitor and optimize CI/CD processes and tools to improve efficiency, reliability, and time to market for software releases.
  • Collaborate with development teams to streamline application code integration, testing, and deployment processes.
  • Facilitate collaboration and communication between development, operations, and other stakeholders to ensure smooth and efficient software delivery.
  • Define and implement metrics and reporting mechanisms to track CI/CD pipeline performance, quality, and efficiency.

• • Bachelor’s degree or higher in Computer Science, Information Technology, Information System or a related field preferred; or with equivalent work experience together with professional certifications
  • Minimum 5 years of professional experience in DevOps, software engineering or similar technical roles, preferably in large-scale enterprise environments. 
  • Proficiency in various DevOps tools and including experience with source code management systems (e.g., Git), build automation tools (e.g., Jenkins, Travis CI), configuration management tools (e.g., Ansible, Puppet, Chef), containerization platforms (e.g., Docker, Kubernetes), and cloud platforms (e.g., AWS, Azure, GCP). Knowledge of scripting languages (e.g., Bash, Python) and infrastructure-as-code frameworks (e.g., Terraform, CloudFormation) is also required.
  • Deep understanding of CI/CD principles, best practices, and methodologies is necessary. Have hands-on experience designing, implementing, and maintaining CI/CD pipelines to enable continuous integration, automated testing, and deployment of software applications. Familiar with tools for automated testing, static code analysis, code quality, and artifact management.
  • Knowledge of system architecture and infrastructure components is important for optimizing CI/CD processes. Understand scalable and highly available infrastructure designs, network configurations, and security considerations.
  • Having professional certifications and qualifications related to a DevOps Engineer is an added key advantage – examples include but not limited to Certified Kubernetes Administrator (CKA), Certified Jenkins Engineer, Docker Certified Associate, AWS Certified DevOps Engineer, etc
  • Excellent collaboration and communication skills. Need to work closely with software engineering teams, operations teams, and other stakeholders to ensure smooth integration and deployment processes. 
  • Have strong problem-solving and troubleshooting abilities for identifying and resolving issues in CI/CD pipelines

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

About the Team: 

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!  

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.  

As a Senior DevOps Engineer of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.  

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.  

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today! 

About the Role: 

• Develop and execute the strategy for continuous integration and continuous deployment (CI/CD) practices and tools, ensuring alignment with the organization's goals and objectives. 
• Lead a team responsible for implementing and managing CI/CD pipelines, automation frameworks, and release management processes. 
• Define and enforce CI/CD standards, best practices, and workflows across development, testing, and production environments. 

What You'll Do: 

• Collaborate with stakeholders, including development teams, quality assurance, and operations, to gather requirements and prioritize CI/CD initiatives. 
• Design and implement robust and scalable CI/CD pipelines, incorporating build automation, testing, deployment, and monitoring processes. 
• Manage and oversee the configuration, maintenance, and performance of CI/CD tools and platforms, such as Jenkins, GitLab, or similar tools. 
• Ensure the security and integrity of the CI/CD pipelines, implementing appropriate controls, access restrictions, and encryption mechanisms. 
• Monitor and optimize CI/CD processes and tools to improve efficiency, reliability, and time to market for software releases. 
• Collaborate with development teams to streamline application code integration, testing, and deployment processes. 
• Facilitate collaboration and communication between development, operations, and other stakeholders to ensure smooth and efficient software delivery. 
• Define and implement metrics and reporting mechanisms to track CI/CD pipeline performance, quality, and efficiency. 

What We're Seeking: 

• Good understanding on Java or any other OOP concept 
• Good understanding on messaging such as Kafka will be a plus 
• Good understanding on relational and non-relational databases will be a plus 
• Curiosity for continuous learning and improvement 
• Good ownership with the responsibilities assigned and deliverables 

What We Value: 

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth. 
• Responsibility and ownership, with a strong sense of accountability. 
• Commitment to teamwork and achieving shared goals. 
• Customer focus and dedication to delivering results. 
• A proactive approach to leading change and innovation. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Open culture
• Personal development opportunities

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

Job Responsibilities 

• Establish and maintain General Ledger accounts within the core banking system and others operations system 
• Posting Financial Transactions to the General Ledger 
• Develop and implement financial and operating procedures to enhance the operational efficiency of business unit 
• Prepare and updated related reports as needed 
• Work closely with the Payment Operation team and Treasury Operations Team on ensuring accurate processing of settlement and refund related matters 
• Perform any other assignments given by the immediate superior 

Requirements 

• Proven experience working in finance operations or a similar role within the banking or financial services industry. 
• Excellent analytical and problem-solving skills with a keen attention to detail. 
• High proficiency in Microsoft Office applications 
• Ability to thrive in a fast-paced and dynamic environment. 
• Outstanding communication and interpersonal skills to effectively interact with internal team member. 

Perks & Benefits

• Nearby public transport
• Central location
• Smart Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Open culture
• Personal development opportunities

Overview:

2 positions available:

• The Fraud Specialist (Agent) / Senior Fraud Specialist (Team Lead) is responsible for primarily attending to the alerts generated by the Anti-Fraud system.
• This role requires in depth experience in identifying and resolving high risk incidents that may have the potential to result in fraud / scam losses to the customer.

Key Responsibilities:

A) Fraud Specialist (Agent) https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Kuala-Lumpur/Fraud-Monitoring-and-Detection-Analyst_JR00000155

To review, analyze and provide resolution of cases created via anti-fraud detection system within prescribed SLA.

• Observe customer activities/transactions to identify suspicious fraudulent activity (e.g. Phone scam, Phishing, TAC scam and etc.)
• To perform callback to customer for suspicious activities/transaction flagged by anti-fraud detection system.
• Raise SAR to Compliance when needed (identification of mule account)
• Assist customer with initiating fraud dispute and recovery efforts (incidents with financial loss)
• Handles NSRC request and perform necessary actions on identified mule accts / and recovery efforts
• Any other tasks assign by Team Lead / Fraud M&D Lead

B) Senior Fraud Specialist (Team Lead) https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Kuala-Lumpur/Fraud-Monitoring-and-Detection-Specialist--Team-Lead-_JR00000165

To review, analyze and provide resolution of cases created via anti-fraud detection system within prescribed SLA.

• Responsible for management, facilitating workflow and capacity management at team-level.
• Provide coaching support to team members to improve on performance.
• Supports escalation of issues raised by team members to senior management.
• Constantly understand the fraud trend and research new monitoring enhancement to effectively mitigate possible new fraud trend for bank.
• Provide advisory regarding product specific issues that may arise.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., finance, business, criminal justice).
• Minimum 3 years of relevant experience in Fraud Monitoring & Detection functions with Financial Institutions, and possess in depth understanding of industry trends and common fraud modes operandi.
• Ability to work 24/7 shifts, including weekends and public holidays.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficient in English (written and spoken) and Microsoft Office applications.
• Good interpersonal, communication and organisational skills and is an effective team player.

Perks & Benefits

• Allowance (parking, transportation, etc.)
• Nearby public transport
• Smart casual dress code
• Free snacks
• Medical insurance
• Annual leave, Sick Leave, Childcare Leave, Family Care Leave and etc
• Open culture
• Personal development opportunities
• Paid training and development

Customer Service Representative - Join Our Digital Bank Project!

Are you ready to take your career to new heights? We invite you to be part of our groundbreaking digital bank project, where limitless opportunities await!

About Us: We’re not just a team; we’re a community of visionaries, innovators, and trailblazers. Collaborate closely with industry experts in a supportive environment that fosters creativity and exploration. Shape the future with us today!

Job Description: As a Customer Service Representative, you’ll play a crucial role in ensuring exceptional customer experiences. Here’s what you’ll do:

• Handle inbound/outbound enquiries, feedback and provide resolutions to end user and merchant over the phone or via emails relating to renowned product;  
• Provide accurate and efficient support work relating to the renowned products;  
• Ensure targets (customer satisfaction index, first call resolution, productivity) are met;  
• Obtain customer and merchant details to ensure all information are accurately and promptly keyed into database for transaction;  
• Actively promote and educate customers and merchant on the use of self-help and our digital services;  
• Generate interest in new products or services and connect customers and merchant with salesperson or small medium enterprise when required;  
• Ensure first call resolution and effective follow up with stakeholder for case closure in accordance to standard;  
• Collect and record customer and merchant feedback/information and share to Team Leader for proper escalation to appropriate departments for service / product improvement;  
• To assist Team Leaders and Supervisors in executing activities as planned in business and action plan;  
• To handle interaction in a professional manner and achieves quality standard and work with Team Leaders, Supervisors and Quality Assurance Executives on the strategy to improve quality standard that lead to excellent customer service; and  
• Able to diagnose technical problems and perform troubleshooting for end user and merchant.  

Requirements:  

• Candidate must possess at least SPM / Diploma / Advanced / Higher / Graduate Diploma or Bachelor's Degree in any fields or equivalent;  
• Fresh graduates and experienced candidate with a minimum of 1 year of working experience in call centre environment (Preferably in ecommerce sector and banking industry);  
• Moderate or Strong knowledge in Microsoft Office programs – proficiency in Microsoft Excel, Microsoft Word;  
• Excellent written and verbal communication skills in English, proficiency in other additional languages such as Malay, Cantonese or Mandarin will be an advantage;  
• Able to work under pressure;  
• Ability to work with cross-functional team to coordinate for desired output;  
• Excellent phone disposition;  
• Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment;  
• Passionate towards customer satisfaction;  
• Able to work on shift; and  
• Able to response customer with written communications, interact with customers to answer questions, solve problems, provide education, create awareness and maintain company’s reputation for high-quality service. 

Ready to embark on this thrilling adventure? Apply now:

https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Customer-Service-Representative_JR00000065

Perks & Benefits

• EPF, Socso
• Allowance (travel, transportation, shift, meal, etc.)
• Nearby public transport
• Smart Casual dress code
• Free snacks / refreshment
• Medical insurance
• Open culture
• Personal development opportunities
• Flexi Benefits (Fitness, dental, childcare, traditional medical treatment etc)
• Insurance coverage
• Paid training and development

etc

About the Role

As a Product Manager, Lending/Loan, you will play a pivotal role in driving the success of our loan portfolio. You will be responsible for developing, managing, and optimizing our lending products to meet the evolving needs of our customers. This role requires a strategic mindset, strong analytical skills, and a deep understanding of the financial industry.

Key Responsibilities:

• Develop and execute the product roadmap for the lending product portfolio.
• Conduct market research and competitive analysis to identify opportunities for product innovation.
• Collaborate with cross-functional teams, including risk, compliance, and operations, to ensure successful product launch and management.
• Monitor product performance and identify areas for improvement.
• Develop pricing strategies and profitability models for lending products.
• Stay up-to-date on industry trends and regulatory changes.

Qualifications:

• Bachelor's degree in Finance, Business, or a related field.
• Minimum of 5 years of experience in product management or a related role within the financial services industry.
• Strong analytical skills and proficiency in financial modeling.
• Excellent communication and presentation skills.
• Ability to manage multiple projects simultaneously and meet deadlines.

Perks & Benefits

• Nearby public transport
• Central location
• Smart casual dress code
• Paid training and development