Country
India
Job Family
Commercial
We show the world what people want.
Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.
We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.
Job Description
Role Purpose:
Provide full-service management of key client accounts through marketing research information, analysis and reports and identify new opportunities for developing business in Customized Research.
Primary responsibility would include developing business, especially across key FMCG clients in West by reaching out to them, understanding their challenges, sharing NIQ/GFK solutions and evolving the brief along with the clients to win business.
Other responsibilities would include developing and delivering the proposals to win the business and work with the Customer Success Team to deliver the findings presentations to the clients.
Accountabilities:
Accountable for success of the team by ensuring revenue target as well as team development.
Client Management
· Provides advice and consultation to clients and staff
· Handles complicated client queries or complaints
· Develops strategic understanding of industry trends, competition and opportunities of NIQ/GFK
· Demonstrated recognition by client as an “expert” related to research knowledge areas
· Presents results of study to the client’s top management
· Ensures the smooth collection of debt from clients
Project Management
· Designs and plans research projects following client briefing and needs
· Supervises all stages of project management and monitors performance by working with the Customer Success team which will ensure the day today work is done
· Provides advice on the execution of projects, informs clients on progress and gives specific instructions to other departments regarding the collection and electronic processing of information
Thought leadership
· Introduce new solutions and thought leadership pieces to the team
· Strong understanding and appreciation of the various MR protocols such as concept testing, product testing, U&A, Segmentation, Profiling studies, BHT and so on.
Business Management
· Develops the business (profit and loss responsibilities)
· Strong Leadership Competencies (360-degree assessment), proven successful business record, and demonstrated ability to effectively work with diverse teams
· Provide top management with thorough review of internal and client financials including budget and forecast
Role Expectations
Scope
1. Would manage the end-to-end relationship with all clients with a focus on the FMCG clients
2. Would be responsible for revenue generation, client servicing and collections. Joint responsibility of the deliverables along with the customer success team
3. Would be supported by the customer success team – which will take on the responsibility of end-to-end completion & delivery of the project
Education and Experience
1. University degree in Marketing / Economics / Psychology / Sociology or related field a must. Preferred Postgraduate or MBA
2. 12+ years working experience in Market Research
3. Preferred : knowledge and exposure of the Mumbai + west India markets;
Knowledge and skills
4. Expertise in servicing customers and in-depth knowledge on CI methods, analysis and techniques
5. Strong analytical mind
6. Excellent Presentation skills
7. Very good knowledge on advanced analysis, methods, and tools
8. Good organisational skills, and strong abilities of working with different teams
9. Excellent verbal and written communication skills in English.
10. Competent Negotiator with good influencing skills
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.
We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.
We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.
Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion
At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!