Total 75 Director/C-Level Full-time job vacancies in Bengaluru/Gurgaon

Responsible for engineering design and modification activities related to electrical & electronic circuits, systems, and equipment. May involve the installation and operation & maintenance of electrical systems and equipment. 

Discipline concerning power systems, electronic and transmission equipment, electric service and supply systems, lighting systems, communication service and supply systems, fire alarm and detection systems, control systems or electrical installations.

An electrical engineer focuses on designing, maintaining and improving products that are powered by or produce electricity. Electrical engineering deals with electricity, electro-magnetism and electronics. It also covers power, control systems, telecommunications and signal processing. These engineers are usually concerned with large-scale electrical systems such as motor control and power transmission, as well as utilizing electricity to transmit energy. 

Duties and Responsibilities

• Lead a team of Systems Engineers
• Review RAMS related contract requirements and prepare suitable strategy and approach to achieve those requirements
• Prepare RAMS Assurance Reports
• Provide RAMS including Accessibility advise, guidance and/or assurance to Designers or Project Stakeholders
• Facilitate FMECA workshops with project stakeholders
• Conduct RAMS modelling during design development
• Actively participate in achieving engineering and project milestones within the project schedule
• Undertake RAMS related Verification and Validation activities
• Contributing to design reviews, workshops, integration, test and site installation activities
• Actively participate in Type Approval as required
• Develop RAMS Management Plans
• Ensuring that RAMS related activities follow the appropriate methodologies defined in project RAMS Management Plans
• Working as part of a project or bid team for delivering mission-critical capability
• Liaising with customers, end-users, subcontractors and suppliers

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As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Design Director – Power Management IC(PMIC)

Looking for a highly experienced Design Director to join the 2.6B$ Power Business Unit where in the candidate will get to work on state-of-the-art PMIC products which complement Renesas’s offering of MCUs, MPUs and SOCs in both Automotive and Industrial areas. This is an early-stage growth opportunity where in the candidate will get to build and directly influence the future roadmap of PMIC products.

• Manage the design team achieving best in class power, performance and area while meeting or beating schedule.
• Mentor direct reports, giving appropriate guidance and support while being responsible for performance reviews
• Conduct appraisals, make remuneration decisions and proactively manage performance driving development of the team.
• Delegate project tasks appropriately, ensuring required methodologies and procedures are followed
• Represent team and input into corporate engineering processes, and methodology improvement discussions.
• Communicate company and team goals and ensure all team members identify the relationship between company strategy and their contribution.
• Collaborate with the VP of Engineering to drive recruitment strategy and take responsibility for direct hiring within team.
• Drive resource planning, making recommendations to VP of Engineering.
• Make significant contribution into Renesas’s Analog and Digital Design strategy, through representation at group management meetings, customer reviews and cross-site initiatives.
• Keep abreast of industry developments, driving continual improvements within team through effective change management.
• Provide support and guidance to technical project leads, to ensure successful project execution.
• Responsible for continual personal and professional development for all team members.
• Overseeing pre-production process flow is followed by group for own projects, ensuring outcomes are of high quality.
• Ensure the entire team follows procedures and design practices that are required by internal guidelines as well as expected from any state-of-the-art technology leader in the industry.
• Manage analog input into RFQ process.

Role Overview:
The Business Development Director with Pre-Sales is responsible for driving business growth by identifying new opportunities, nurturing client relationships, and working closely with the pre-sales team to create tailored IT solutions. This hybrid role combines business development, sales leadership, and pre-sales solutioning, ensuring seamless collaboration between client needs and technical offerings.

Key Responsibilities:

• Business Development Strategy:
  • Develop and execute strategic plans to identify new business opportunities in target markets.
  • Build a pipeline of potential clients by researching and targeting organizations that can benefit from IT services.
  • Lead the identification and pursuit of strategic sales opportunities and ensure alignment with company goals.
• Client Relationship Management:
  • Build and maintain long-term relationships with key decision-makers at prospective and existing clients.
  • Engage with clients to understand their business challenges and IT needs, positioning the company’s services as the ideal solution.
  • Foster a consultative approach to build trust and drive engagement with clients throughout the sales cycle.
• Pre-Sales Collaboration:
  • Partner closely with the pre-sales and technical teams to develop customized solutions based on client requirements.
  • Oversee and contribute to the creation of proposals, RFPs, and presentations by ensuring that solutions are technically sound, aligned with business objectives, and competitive.
  • Lead client presentations and demonstrations with pre-sales teams, articulating the business value of IT solutions.
• Sales Leadership:
  • Lead the entire sales process from prospecting through negotiation, closing deals, and contract finalization.
  • Ensure the timely delivery of high-quality sales proposals and presentations.
  • Work with cross-functional teams to ensure smooth project initiation post-sale.
  • Set revenue targets and ensure the sales team meets or exceeds them.
• Market Research & Competitor Analysis:
  • Conduct market analysis to identify industry trends, market demand, and competitive landscapes.
  • Develop a deep understanding of industry verticals and position the company’s IT solutions as key enablers of digital transformation for clients.
• Collaboration with Internal Teams:
  • Work closely with delivery, project management, and operations teams to ensure the seamless execution of sold services.
  • Collaborate with marketing on lead generation initiatives, sales campaigns, and client engagement strategies.
  • Ensure alignment between client needs and internal service delivery capabilities.
• Reporting & Forecasting:
  • Provide regular updates to senior management on business development progress, sales metrics, and pipeline forecasts.
  • Track and manage sales performance, using CRM tools to monitor opportunities and sales activities.

Key Skills & Competencies:

• Sales Leadership: Proven experience in managing the full sales cycle in the IT services industry, with a track record of achieving revenue targets.
• Pre-Sales Expertise: Strong technical understanding and ability to collaborate with pre-sales teams to create and present customized IT solutions.
• Client Engagement: Excellent communication, presentation, and relationship-building skills with C-level executives and senior decision-makers.
• Solution Selling: Ability to understand client needs and translate them into IT service offerings, including cloud solutions, digital transformation, and managed services.
• Strategic Thinking: Strong business acumen with the ability to create and implement long-term growth strategies.
• Technical Knowledge: Knowledge of IT service offerings such as cloud computing, software development, data analytics, and digital services.
• Negotiation Skills: Strong negotiation, problem-solving, and deal-closing capabilities.

WHAT YOU WILL DO

ESSENTIAL DUTIES AND RESPONSIBILITIES

· A senior leader who will drive all aspects of systems engineering with focus on NAND storage devices

· Drive system level architecture decisions across one or more storage technologies (eHDD, NAND).

· Lead architecture, design, development and deployment of innovative firmware that deliver competitive advantage and scale our business growth.

· Provide strategic leadership and direction to the technical team, fostering a culture of innovation and continuous improvement.

· Define development and validation methodologies, plans, team organization, infrastructure, and quality.

· Collaborate and drive engagement with related engineering functions such as product development core team, ASIC design, Memory vendors, Manufacturing, QA, customer teams etc.

· Lead and coach the team to deliver for success, thrive at the leading edge of innovation

· Be a technical leader in comparing, evaluating and driving innovative state of the art platform designs, techniques and find ways to adopt or modify and implement those on the platform for better differentiation and performance. Is up to date on the competitive landscape and use the knowledge to influence the product definition.

· Articulate technology strategies, anticipate challenges, and guide internal teams in evolving their architecture toward next-generation solutions.

· Define the system requirements, specifications, architectures, and interfaces for the products, ensuring alignment with customer needs, industry standards, and regulatory compliance

· Maintain a diverse and inclusive environment that attracts, develops and retains high performers.

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Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the Team:

We are the FIS Digital banking team, and we build Digital platforms which are used by hundreds of communities and regional banks for retail and commercial businesses.  We are recognized as an industry leader for providing a Digital Banking Solution both as a SaaS offering and an on prem offering.  Our modern banking solution provides a rich set of business capabilities for community banks to support their retail and commercial customers.

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About the Role:

What you will be doing

• Responsibilities include to drive Digital Technology delivery for strategic, technology-driven advancements and initiatives, inclusive of planning and execution of deliveries, financial management, roster management, hiring and onboarding, and change management.  The candidate will work to enable the various Digital teams with the primary goal of converging all Digital team practices across the entire product set (Large Financial Institutions (LFI), Regional and Community Banking (RCB), Business Digital, Banker/Teller, API, Platforms).
• Deliver and own the foundation for all Digital applications inclusive of global code packages, design systems, DevSecOps pipeline, QA frameworks, SDKs and any mobile capabilities needed horizontally across the Digital organization.
• Deliver a best-in-class mobile architecture using cross-platform and mobile native technologies to be leveraged by a scaled engineering organization to deliver mobile applications to clients and customers.
• Define mobile best practices and standards for building web and mobile experiences and the associated processes for leveraging them.
• Define and implement practices and approaches with a goal of high-quality automated releases.
• Define and implement release processes and automated path to production leveraging best-in-class DevSecOps solutions.
• Define and implement best-in-class observability suite to ensure production stability, performance, and quality.

What you bring:

• Deep technology skills in the following areas:
  • Agile Methodologies
  • DevOps Practices
  • Cloud Computing (AWS/Azure/GCP)
  • Continuous Integration/Continuous Deployment (CI/CD)
  • Microservices Architecture
  • Docker/Kubernetes
  • React/Angular/Vue
  • Node.js/Python/Java
• Must possess a client-centric mindset and a willingness and ability to drive change.
• Must demonstrate multiple years of experience within the Financial Services domain, as an individual contributor and leader.
• Possesses a broad and/or deep understanding of the operational cadence of our clients.
• Displays strong leadership qualities, decision making abilities and strong business judgment, and is comfortable making tough decisions.
• Exceptional verbal & written communication skills and a confidence to negotiate and present in high pressure environments.
• A positive & resilient nature is vital as is an immense work ethic that shows leadership by example.

What we offer you: 

• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• An international work environment and a dedicated and innovative team
• An extensive range of personal development opportunities  
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Description

Responsible for performing engineering activities to support planning, designing, construction, maintenance, and alteration of buildings, highways, bridges, airports, dams, tunnels, water/sewage systems, power plants, and transportation system projects. Includes estimating and determining feasibility based on analysis of maps/aerial photographs, soil composition, terrain, hydrology, geology, and environmental impact studies.

Discipline concerning highways, streets, transportation systems, drainage and flood control structures, surface and subsurface hydrologies, sewers, tunnels, railroads, airports and airways, geotechnical analysis, waterfronts, water and wastewater systems, water power and supply apparatus, wells, pumps, bridges, dams, irrigation structures, water purification apparatus, incinerators or site fire protection systems, exclusive of significant structures. Research, design and construction of fixed works, other than significant structures.

Duties and Responsibilities

• Ability to review the RFP, identity the employer requirement, develop a methodology for delivery, prepare an efforts estimate, develop staffing plan & work breakdown schedule, form the delivery team and kick off the project, provide high level design development/origination support to team and followed by verification of the design prior to delivery by meeting client expectation, quality within the budget and timelines.

• Senior technical resource may serve as technical advisor for team and provides strategic support to technical director on recruitment hires and team development.
• Provides specialized technical input to studies and design for staff's specific area of expertise. Participates in interdisciplinary review of project deliverables. Develops civils & technical specifications. Performs quality control review of design calculations or drawings. Provides input to the development of engineering budget and schedule to meet requirements.

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Join FIS and lead the technology strategy for transforming our contact center and back-office operations as well as customer experience

About the Team

The GBPO transformation team works on defining, implementing and maintaining transformation opportunities for FIS’s clients. The aim of the GBPO transformation team is to significantly transform our organization and seamlessly deliver vendor transformation projects within the FIS environment. The vision of this program is to optimize cost with appropriate technology interventions like Digital Transformation & Back Office Automation – while prioritizing CSAT & NPS. This team is the tip of the spear for defining transformation blueprints within the Operations space and fostering innovation when doing so.

About the role

As the Director of Digital Transformation, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital transformation initiatives. You will also oversee the selection, adoption, and integration of various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI. You will be a hands-on leader who can drive innovation, collaboration, and excellence across the organization.

What you will be doing

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.

• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.

• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.

• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.

• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.

• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.

• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.

• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.

• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.

• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.

• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

What you will need

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.

• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.

• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.

• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.

• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.

• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.

• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.

• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.

• Strong analytical skills, being able to perform ROI / CBA analysis.

• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.

• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.

• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

What we offer you

• A multi-faceted job with a broad spectrum of responsibilities

• A range of benefits designed to help support your lifestyle and wellbeing.

• A modern international work environment and a dedicated and innovative team

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

KEY RESPONSIBILITIES

EVERSANA data & analytics practice is growing rapidly. We are actively looking for Principal/Director/Sr Director to help support the rapid growth and expansion of the practice.

Location: Bengaluru, India

Primary responsibilities include:

• Take a leadership role in implementing EVERSANA business vision and objectives and supporting the strategic development of the business
• Play an active role in commercial analytics practice development and build strong capabilities and solutions as per market and client needs
• Lead multi-client engagement teams – structure and build team capabilities to deliver innovative and effective solutions with high levels of client delight
• Oversee development of project and product plans to ensure successful completion, on-time and within budget
• Play a lead role in business development, building client relationships and identifying new business opportunities with existing and new clients
• Engage closely with cross-functional EVERSANA teams to ensure D&A capabilities and solutions reach clients
• Lead development of proposals for new projects / commercial opportunities
• Recruit new team members; manage and coach junior team members and serve as a subject matter expert and thought partner to colleagues across EVERSANA
• Possess broad and deep subject matter expertise and knowledge of consulting methodologies and the pharmaceutical market

About Pharma CI Team:

M360 Research Pharma CI practice is a leading provider of competitive intelligence and consulting services within the pharmaceutical sector. Our clients trust us to deliver actionable insights that drive their market positioning and strategy decisions. We specialize in providing tactical and strategic intelligence to help pharmaceutical companies stay ahead of the competition and make data-driven decisions.

Position Summary:

We are seeking an experienced and driven Business Development Director to lead the sales efforts for our Pharma Competitive Intelligence and Consulting team. The individual will be responsible for generating and managing new business opportunities to deliver the sales and revenue target for the group. This role will work closely with senior leadership of m360, M3 Global Research, and clients to align business development strategies with market needs and company goals.

Key Responsibilities:

• Develop and execute a comprehensive business development strategy to achieve the target revenue within the first year.
• Identify and pursue new business opportunities within the pharmaceutical sector, with a particular focus on competitive intelligence and consulting services.
• Build and maintain strong relationships with key decision-makers, including senior-level executives at pharmaceutical companies.
• Understand and anticipate client needs to propose tailored solutions that meet business objectives and position M360 Research as a strategic partner.
• Lead and manage the full sales cycle, including prospecting, proposals, negotiations, and closing deals.
• Collaborate with internal Pharma CI teams, including consulting and research experts, to ensure seamless client engagement, delivery of services, and solutions.
• Provide ongoing account management and ensure high levels of client satisfaction and retention.
• Track and report on sales performance metrics, forecasts, and market trends to senior management.
• Represent M360 Research at industry events, conferences, and networking opportunities to increase visibility and expand market reach.
• Stay updated on industry developments, competitor activities, and emerging trends in pharma and competitive intelligence.

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Education Desired :

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Auto & Leasing are the rapid growing and innovative business unit within FIS, a Fortune 500 company. We deliver FIS Asset Finance solutions to big businesses around the globe, and we are looking for Practice Manager to manage, lead and grow the Professional Services Practice/Team in India. If you have experience leading teams or business units in multinational environments, coming from FinTech, Banking & Finance, Auto & Leasing Finance, or a similar domain and if you would like to grow further – this could be a job of your dream.

About the team

• Our Leasing Solutions comes with cutting edge feature rich offerings, Enterprise Solution offers the capability for end-to-end processing of contracts, all through from originations, credit underwriting, approvals through to servicing and closure, live and running at 50+ clients across 60 countries 

• Highly configurable and flexible solution offers to configure the business processes quickly

• Our in-house low-code, no-code rule engine offers the flexibility to design business rules on the fly

• Teams helps the financial institutions in:

  • business processes analysis, identify pain points, recommend best practices

  • digitizing their business processes by way of designing workflows

  • host of APIs for quick integrations with 3rd party systems, be it portals, or other systems

About the role

Functional Leader for Asset Finance India PS team with strong Practice management experience

What you will be doing

• Growing the maturity and delivery capability of the India PS team of an Industry leading FIS solution

• Work closely with Sales, Pre-Sales, regional PS leads and the global L7 leader for Asset Finance on - demos to prospects, review current demand & pipeline, capacity model, budget and forecasting

• Take ownership of client escalations and be the regional POC for APAC and Middle east

• Bring innovative approach to accelerate project delivery and identify efficiency opportunities.

• Engage with global PS leaders and cross functional teams to drive value for client and FIS

• Manage consulting Practice to ensure projects meet customer needs, business requirements and future business growth objectives as well supporting overall FIS objectives and revenue and profitability goals,

• Ensure Practice provides industry thought leadership, accountability and responsibility towards the successful delivery of our Asset Finance projects, services and solutions to our clients across region,

• Hiring and mentoring talent. Grow the functional SME capabilities of the team with targeted hiring from competition

• Timely escalation of potential 'red flags'

• Manage key FIS channel relationships such as sales /pre-sales, product management, business unit management and others ensuring continued collaboration to drive results for Practice.

• Provide direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations.

• Contribute to delivering services and projects within the constraints set by the contract, work with other members of Implementations/Conversions management team to establish division, remains abreast of industry trends and technology standards

What you will bring

• 18 + years of experience in Professional Services – Implementation of Products in the Auto & Leasing Finance domain providing consulting & advisory services for Global clients

• Minimum 15 + years of practical experience in End-to-end engagement including scoping and analyzing clients’ needs, defining and designing solutions based on specific client needs, converging on the target solution in agreement with the client as well as supervising (if not directly contributing to) implementation, testing and post go live support

• Hands on experience in supporting Sales, Pre-Sales engagements including commercials,

• Experience of handling P & L of 10 M + with strong experience in budget &, forecasting

• Strong experience of having set up global PS teams and build talent with focus on functional skills

• Experience of presenting to C-Suite Executives,

• Bachelor’s degree or the equivalent combination of education, training, or work experience

• Leadership, management, organizational, and team building skills

• Ability to build relationships with C-level management, peers and others

• project management, productivity, planning, and workload management skills

• Ability to identify, address and resolve employee related issues

• Ability to work in an agile development environment where developers and testing personnel work closely together to ensure requirements are met or exceeded

• Practical experience in one or more following fields is a big plus: Auto & Leasing, FinTech, Corporate Banking (in a medium to large corporation or software and service provider)

• Speak and write fluently English (other languages are a plus)

What we offer you

• Working in the innovative and entrepreneurial environment of a growing international company

• Joining a team of talented experts in Capital Markets

• Delivering projects for biggest companies in the world – sizeable part of Fortune 500 companies run our software

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Auto & Leasing are the rapid growing and innovative business unit within FIS, a Fortune 500 company. We deliver FIS Asset Finance solutions to big businesses around the globe, and we are looking for Practice Manager to manage, lead and grow the Professional Services Practice/Team in India. If you have experience leading teams or business units in multinational environments, coming from FinTech, Banking & Finance, Auto & Leasing Finance, or a similar domain and if you would like to grow further – this could be a job of your dream.

About the team

• Our Leasing Solutions comes with cutting edge feature rich offerings, Enterprise Solution offers the capability for end-to-end processing of contracts, all through from originations, credit underwriting, approvals through to servicing and closure, live and running at 50+ clients across 60 countries 

• Highly configurable and flexible solution offers to configure the business processes quickly

• Our in-house low-code, no-code rule engine offers the flexibility to design business rules on the fly

• Teams helps the financial institutions in:

  • business processes analysis, identify pain points, recommend best practices

  • digitizing their business processes by way of designing workflows

  • host of APIs for quick integrations with 3rd party systems, be it portals, or other systems

About the role

Functional Leader for Asset Finance India PS team with strong Practice management experience

What you will be doing

• Growing the maturity and delivery capability of the India PS team of an Industry leading FIS solution

• Work closely with Sales, Pre-Sales, regional PS leads and the global L7 leader for Asset Finance on - demos to prospects, review current demand & pipeline, capacity model, budget and forecasting

• Take ownership of client escalations and be the regional POC for APAC and Middle east

• Bring innovative approach to accelerate project delivery and identify efficiency opportunities.

• Engage with global PS leaders and cross functional teams to drive value for client and FIS

• Manage consulting Practice to ensure projects meet customer needs, business requirements and future business growth objectives as well supporting overall FIS objectives and revenue and profitability goals,

• Ensure Practice provides industry thought leadership, accountability and responsibility towards the successful delivery of our Asset Finance projects, services and solutions to our clients across region,

• Hiring and mentoring talent. Grow the functional SME capabilities of the team with targeted hiring from competition

• Timely escalation of potential 'red flags'

• Manage key FIS channel relationships such as sales /pre-sales, product management, business unit management and others ensuring continued collaboration to drive results for Practice.

• Provide direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations.

• Contribute to delivering services and projects within the constraints set by the contract, work with other members of Implementations/Conversions management team to establish division, remains abreast of industry trends and technology standards

What you will bring

• 18 + years of experience in Professional Services – Implementation of Products in the Auto & Leasing Finance domain providing consulting & advisory services for Global clients

• Minimum 15 + years of practical experience in End-to-end engagement including scoping and analyzing clients’ needs, defining and designing solutions based on specific client needs, converging on the target solution in agreement with the client as well as supervising (if not directly contributing to) implementation, testing and post go live support

• Hands on experience in supporting Sales, Pre-Sales engagements including commercials,

• Experience of handling P & L of 10 M + with strong experience in budget &, forecasting

• Strong experience of having set up global PS teams and build talent with focus on functional skills

• Experience of presenting to C-Suite Executives,

• Bachelor’s degree or the equivalent combination of education, training, or work experience

• Leadership, management, organizational, and team building skills

• Ability to build relationships with C-level management, peers and others

• project management, productivity, planning, and workload management skills

• Ability to identify, address and resolve employee related issues

• Ability to work in an agile development environment where developers and testing personnel work closely together to ensure requirements are met or exceeded

• Practical experience in one or more following fields is a big plus: Auto & Leasing, FinTech, Corporate Banking (in a medium to large corporation or software and service provider)

• Speak and write fluently English (other languages are a plus)

What we offer you

• Working in the innovative and entrepreneurial environment of a growing international company

• Joining a team of talented experts in Capital Markets

• Delivering projects for biggest companies in the world – sizeable part of Fortune 500 companies run our software

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Auto & Leasing are the rapid growing and innovative business unit within FIS, a Fortune 500 company. We deliver FIS Asset Finance solutions to big businesses around the globe, and we are looking for Practice Manager to manage, lead and grow the Professional Services Practice/Team in India. If you have experience leading teams or business units in multinational environments, coming from FinTech, Banking & Finance, Auto & Leasing Finance, or a similar domain and if you would like to grow further – this could be a job of your dream.

What you will be doing

• Manage consulting Practice to ensure projects meet customer needs, business requirements and future business growth objectives as well supporting overall FIS objectives and revenue and profitability goals,
• ensures Practice provides industry thought leadership, accountability and responsibility towards the successful delivery of our Asset Finance projects, services and solutions to our clients across region
• manage consulting personnel including engagement staffing, staff performance/evaluations, effective communication, career planning and succession planning,
• manage key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice,
• provide direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations,
• contribute to delivering services and projects within the constraints set by the contract, work with other members of Implementations/Conversions management team to establish division,
• act as Resource Manager and owner of the applicable projects and resources portfolio, perform resource planning and allocation; supports direct reports in meeting conversion timelines and Requirements,
• business strategies that align with corporate goals and objectives; effectively communicates strategies, translating them into actionable items
• remains abreast of industry trends and technology standards

What you bring

• Bachelor’s degree or the equivalent combination of education, training, or work experience,
• leadership, management, organizational, and team building skills,
• ability to build relationships with C-level management, peers and others,
• project management, productivity, planning, and workload management skills,
• ability to identify, address and resolve employee related issues,
• ability to work in an agile development environment where developers and testing personnel work closely together to ensure requirements are met or exceeded
• Practical experience in one or more following fields is a big plus: Auto & Leasing, FinTech, Corporate Banking (in a medium to large corporation or software and service provider),
• speaks and write fluently English (other languages are a plus),

What we offer you

• working in the innovative and entrepreneurial environment of a growing international company,
• joining a team of talented experts in Capital Markets,
• delivering projects for biggest companies in the world – sizeable part of Fortune500 companies run our software
• innovative technology and fast-paced environment

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass