Total 15 Director/C-Level job vacancies in APAC - India - Pune

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As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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JR0259886 Associate Director - Business Process (Project management, Workforce management)

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

This role requires a combination of technical expertise, business acumen, and strong interpersonal skills. You will be responsible for driving data-driven decision-making, optimizing processes, and collaborating with various stakeholders to support the organization's workforce management and financial forecasting efforts

• Lead CX forecasting, financial planning, and workforce management
• Oversee hiring processes, contractor approvals, and attrition analysis
• Drive automation initiatives using Alteryx and PowerBI
• Optimize processes and support data-driven decision-making
• Manage job requisitions and prepare executive summaries for leadership review
• Ensure timely resolution of Finance requests and streamline executive information

About the team:

• We bring together market-leading growth solutions and premiere operational services which primarily serve the investment bank and broker-dealer community with front-to-back best-of-breed solutions.
• Our solutions include – Cleared Derivatives, Tax Information Reporting
• Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools.
• About 2500 FIS employees around the globe working with our solutions.
• Total $1.1 Billion Annual Revenue
• 68 of our clients are FIS Top 125 clients.

What you will be doing:

• Utilize Alteryx (desirable) and PowerBI to analyse, visualize, and report on complex data sets
• Create, document, and illustrate technical data using advanced visualization tools
• Perform data testing and validation to ensure accuracy and reliability
• Support CX in monthly financial forecasting cycles
• Analyse monthly exit, hiring, and attrition counts and rates
• Oversee monthly hiring processes and approvals
• Manage the workforce team, including contractors and automation needs
• Support the optimization of current processes and introduce new or modified processes
• Streamline processes to improve efficiency and effectiveness
• Investigate reasons for missing JR submissions and advise on corrective actions
• Work closely with business stakeholders to resolve finance requests timely
• Communicate complex data insights and recommendations to stakeholders
• Prepare executive summaries and reports for senior management review
• Check and validate each JR, interpreting justifications provided by hiring managers
• Ensure accuracy and quality in all data analysis and reporting tasks
• Maintain and update QuickBase to keep it clean and current
• Lead and manage multiple projects simultaneously
• Prioritize tasks and manage time effectively to meet deadlines
• Adapt to changing business needs and priorities in a fast-paced environment
• Stay updated on new technologies and processes in data analysis and visualization
• Contribute to the development and implementation of best practices in workforce management
• Provide insights and recommendations for process improvements based on data analysis

What you will need:

• A master’s degree, such as an MBA or equivalent in related field can provide additional skills and knowledge, making the candidate more competitive
• Lean Six Sigma Certification: Lean Six Sigma training and certification can help the candidate improve processes and reduce waste, leading to increased efficiency and productivity.
• Project Management Certification: A certification like the Project Management Professional (PMP) or PRINCE 2, Organization Change Management, or PRAXIS™.
• Data Analysis and Visualization Certification: Certifications in data analysis and visualization tools like Alteryx and PowerBI, Tableau can help to derive insights from data and improve decision-making processes.
• At least 10 years’ experience in service delivery OR Project / Program Management

Added bonus if you have:

• Strong communication, collaboration, leadership, attention to detail, time management, and organizational skills.
• Attention to detail – track record of authoring high quality documentation.
• Organized approach – manage and adapt priorities according to client and internal requirements.
• Self-starter but team mindset - work autonomously and as part of a global team.

What we offer you:

• At FIS, you can learn, grow and make an impact in your career.
  • Extensive Health Benefits Program along with the Family Protection Plan
  • Best-in-class career mobility options across the globe
  • Award-winning learning offerings for career development
  • Adaptable home - office work model
  • Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Director – Client Services & Service Delivery Executive

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the role:

A leadership position which includes both external client and internal executive engagement, leading a team of ~100 people and managing an expense budget of ~$2M

About the team:

We have 200+ strong domain intensive client facing staff who working in the Treasury & Payments eco-system for our flagship clients, including ~ 100 in India. We support products in On-prem deployments as well as through our own SaaS and hosted offerings.

The Treasury suite of products & related client offerings is in the middle of a major transformation from our heritage products to a new strategic platform creating significant change and a need to provide solutions to the industry to help them on this change.

What you will be doing:

• Leadership of the GDO team that supports clients across the Treasury industry.

• Responsibility for driving the strategy of client-centricity and the relentless pursuit of client excellence across the team.

• Manages teams that execute day to day L1 & L2 application support, drive issue management and lead client engagement via strong governance, reporting and communication.

• Manages teams that deliver change to clients including, mandatory exchange, software upgrades, and client contractual change budget.

• Manages teams that contribute to other functional groups like Development and CIO in their execution of problem and change management.

• Manages teams that deliver solution support and guidance relating to new products/services and changes to existing products/services.

• Identifies duplication of function across teams and continually working with partner with other teams to simplify operating model and drive efficiencies.

• Strategically focused on client satisfaction with a detailed willingness to go deep on metrics like Net Promoter Score, Average Open Ticket Age, OSAT and Ticket Backlog trending and drive change thereafter.

• Leads colleagues who are the primary liaisons for their named clients; responsibilities include effective oversight of client initiatives, the build and maintenance of client relationships and escalation management.

• Ensures close collaboration with the global CXSD Leadership team to drive improvement initiatives and priorities.

• Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement. Prepared to influence other parts of the organization similarly.

• Drives a spirit across the team to identify new business opportunities and to coordinate with appropriate sales personnel to harvest those service and product opportunities.

• Prepared to continuously coach and develop the inherited leadership team and/or promote and hire new members into it if necessary. Actively encourages career flow.

• Actively drives a tight interlock with other functional groups and the business unit itself. Demonstrates the behavior that is expected to be mirrored.

• Will regularly participate in both internal and external business reviews to learn about the strategic direction of the client and business as well as provide valuable insight that allows them to learn from us.

• Non-standard working hours required at short notice.

• Occasional domestic and international travel required.

What you bring:

• Must possess a client-centric mindset and a willingness and ability to drive change.

• Must demonstrate multiple years of experience within the Capital Markets domain, as an individual contributor and leader.

• Possesses a broad and/or deep understanding of the operational cadence of our clients.

• Ideally possesses a familiarity with Treasury (Fund / Private Accounting), Payments and Banking industry.

• Ideally possesses a familiarity with the FIS product and service suite.

• Proven track record in managing cross discipline teams, ability to identify best practice operating structure.

• Displays strong leadership qualities, decision making abilities and strong business judgment.

• Proven track record of building high-performance teams. Comfortable making tough decisions.

• Exceptional verbal & written communication skills and a confidence to negotiate and present in high pressure environments.

• A positive and resilient nature is vital as is an immense work ethic that demonstrates leadership by example.

• Ability and willingness to operate day-to-day with independence while always focused on mutually agreed objectives.

Education Requirements:

Bachelor’s degree or the equivalent combination of education, training, or work experience.

What we offer you: 

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

- Ensuring of monthly hosting of events planning

- Liaison with the stage manager on the details

- Overseeing the operations and pre-event planning process

- Knowledge of events preparation and actual day operations

- Rectification of any problems that arise

- Good in problem solving and handling of situations

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Type Of Hire :

Education Desired :

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As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the Team:

FIS’s Enterprise Treasury services over 2,000 corporations in more than 40 countries by delivering a suite of liquidity management solutions focused on Treasury, Messaging and Payments.  Our Quantum solution is a highly sophisticated treasury system that helps corporations and financial institutions manage cash and risk including debt and investments, interest rate and currency movements and connectivity for complex treasury departments.  The global team is based in over 22 countries servicing Fortune 500 companies across the regions. 

The Role:

The role of the Treasury Director within the Consulting Services organization is to design, describe and manage the Treasury professional services team.

In addition, the role is to ensure that our projects are clearly and sufficiently scoped and designed before we commence build, thereby eliminating from the delivery phase questions over if or how we can configure Quantum to meet with the client requirements.

This in turn should help facilitate smoother projects by reducing unexpected changes to budgets and timelines.

The practice director will be involved in each stage of a project to a varying degree, from the pre-contract scoping phase all the way through to go-live.

The practice director will also engage with the internal stakeholders like Product Management team to ensure a clear understanding of both current and future functionalities.

In addition, understanding of complementary products around payment, SaaS treasury, understanding how Treasury products relates to these other products and working towards efficient and consistent integration solutions between the products.

The Treasury director should be strong in people management, good understanding of Treasury functionalities, features, and capabilities, as well as a good understanding of the Treasury landscape in which our clients operate.

Position Responsibilities:

• Manage consulting Practice to ensure projects meet customer needs, business requirements and future business growth objectives as well supporting overall FIS objectives and revenue and profitability goals,
• Manage and grow consultants’ team and strategy to effectively execute business plan,
• Ensures Practice Director provides industry thought leadership,
• Manage consulting practice and personnel including engagement staffing, staff performance/evaluations, effective communication, career planning and succession planning,
• Manage key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice,
• Provide direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations.
• Analyzes management reports and implement strategies to improve business performance.
  Effectively pursues and applies best practices to advance business and company goals.
• Promotes continuous improvement while seeking opportunities to grow the business, add value and maximize profit.
• Manages staff utilization, schedules and performance standards.
• Manages project profitability and client satisfaction.
• Understands and adheres to FIS policies and procedures, as well as governing laws and regulations.
• Complies with information security and risk management policies and take appropriate action to secure FIS’ business environment.

What you will bring:

Essential Experience:

• Overall experience of 18 years plus
• Comprehensive experience in Delivery management.
• Experience in handling delivery team.
• Experience in consulting and/or software application implementations in a Treasury or Banking context.
• Leadership, management, organizational, and team building skills.
• Ability to build relationships with C-level management, peers and others.
• Broad knowledge of regulatory requirements, financial institution operations, and risk management.
• Proven understanding of the Corporate Treasury space.
• Good knowledge and understanding of financial operational and business processes.
• Excellent interpersonal and communication skills
• Ability to build and maintain strong client relationships.
• Project management, productivity, planning, and workload management skills.
• Negotiation skills regarding complex issues
• Ability to work well under pressure and keep emotions under control during difficult situations.
• Adaptable and dependable in fast-paced, changing business environments.
• Strives for continuous improvement.
• Chooses the honest, ethical course of action and is consistent in word and deed.
• Relevant certification for area of expertise
• Relevant aptitude for area of expertise
• Willingness to travel at least 50%

What we offer you: 
At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Develop and execute the company's business strategies and provide advice to the Board
• Prepare and implement comprehensive business plans for sustainable business growth
• Establish and plan cost-effective operations and market development activities
• Oversee the company's financial, operational and sales performance
• Establish company policies and legal guidelines
• Lead and manage people and foster good corporate culture and values
• Manage good stakeholder relationships
• Oversee and establish robust process for enterprise risk management
• Ensure adherence to good corporate governance practices
• Provide visionary leadership to drive company growth, align strategic initiatives with corporate goals, and build strong relationships with stakeholders, clients, and industry leaders.
• Oversee business development and sales efforts to expand market presence in the valves, piping, and water treatment sectors, achieving revenue and profitability targets.
• Manage daily operations to ensure efficiency, productivity, and alignment with business objectives while implementing strategies to enhance performance.
• Develop and execute business policies, strategies, and high-level decisions in collaboration with senior management to maintain competitive market positioning.
• Lead, inspire, and mentor a high-performing team, fostering a culture of collaboration, innovation, and leadership continuity.
• Ensure adherence to corporate governance, regulatory compliance, and financial performance standards while managing risks and maintaining operational integrity.

• Develop and execute the company's business strategies and provide advice to the Board
• Prepare and implement comprehensive business plans for sustainable business growth
• Establish and plan cost-effective operations and market development activities
• Oversee the company's financial, operational and sales performance
• Establish company policies and legal guidelines
• Lead and manage people and foster good corporate culture and values
• Manage good stakeholder relationships
• Oversee and establish robust process for enterprise risk management
• Ensure adherence to good corporate governance practices
• Provide visionary leadership to drive company growth, align strategic initiatives with corporate goals, and build strong relationships with stakeholders, clients, and industry leaders.
• Oversee business development and sales efforts to expand market presence in the valves, piping, and water treatment sectors, achieving revenue and profitability targets.
• Manage daily operations to ensure efficiency, productivity, and alignment with business objectives while implementing strategies to enhance performance.
• Develop and execute business policies, strategies, and high-level decisions in collaboration with senior management to maintain competitive market positioning.
• Lead, inspire, and mentor a high-performing team, fostering a culture of collaboration, innovation, and leadership continuity.
• Ensure adherence to corporate governance, regulatory compliance, and financial performance standards while managing risks and maintaining operational integrity.

JOB PURPOSE AND CONTEXT

Responsible overall for an organisation's sales growth, a sales Director drives the development of sales strategies by leading client segmentation and competitor analysis. The Director also takes charge of expanding sales channels and networks, fostering client relationships through contract and customer service management, and increasing client acquisition and retention through analysis of client behaviour. Mentoring and offering strategic guidance to the marketing team is also part of the job.

This individual is innovative and forward-thinking, commutes frequently to identify and develop key sales opportunities, and keeps abreast of market trends and major industry events and activities, such as by attending relevant international events and conventions.

KEY ROLES AND RESPONSIBILITIES

· Collaborate with members of the Marketing team to penetrate key markets.

· Define the approach for the overall sale of new business and account retention.

· Develop a comprehensive sales and distribution strategy to maximise sales opportunities.

· Develop sales and distribution policies that reflect the organisation's goals.

· Direct the Sales team in generating proposals that define a clear path to client satisfaction and revenue growth.

· Establish customer relationship management (CRM) systems and guidelines to manage customer relationships.

· Establish internal guidelines for personal data protection based on applicable legislations, to manage customer data.

· Foster relationships with new partners to achieve desired revenue.

· Influence senior stakeholders within customers' organisations and premier buyers in the industry.

· Investigate factors impacting sales performance.

· Leverage innovations to maximise revenue of traditional and digital assets and products.

· Monitor changes in the industry and leverage them for business opportunities.

· Outline objectives in key target areas such as sales volume, market share, distribution channels and profit margins to guide promotions and sponsorships.

· Participate in forums to keep abreast of new changes in the industry and practices.

· Promote positive relationships with major customers to understand their needs.

· Provide advice when preparing bid documents and integrated proposals for key accounts.

· Provide input on sales incentive structure and key performance indicators to help monitor targets.

· Provide input to the Content Development team based on customer and industry feedback.

· Recommend changes in pricing structures in product lines or products.

· Review sales performance by analysing performance reports.

EDUCATION

1. Degree in Business Administration, Economics or equivalent

2. MBA is highly advantageous

SKILLS, KNOWLEDGE, AND RELEVANT EXPERIENCE

1. Minimum 15 years of progressive experience in sales and marketing with at least 5 years in senior leadership roles in a sizeable company in a consumer or engineering industry

2. Possess high degree of integrity and strong analytical skills.

3. Demonstrate leadership and business acumen, having a proven record in business partnering and commercial value add to regional operating subsidiaries.

4. Familiar with listing manual and code of corporate governance requirements.

5. Critical thinking, exercise sound judgment and provide financial perspectives.

6. Experience in managing group information technology functions.

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JR0259886 Associate Director - Business Process (Project management, Workforce management)

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

This role requires a combination of technical expertise, business acumen, and strong interpersonal skills. You will be responsible for driving data-driven decision-making, optimizing processes, and collaborating with various stakeholders to support the organization's workforce management and financial forecasting efforts

• Lead CX forecasting, financial planning, and workforce management
• Oversee hiring processes, contractor approvals, and attrition analysis
• Drive automation initiatives using Alteryx and PowerBI
• Optimize processes and support data-driven decision-making
• Manage job requisitions and prepare executive summaries for leadership review
• Ensure timely resolution of Finance requests and streamline executive information

About the team:

• We bring together market-leading growth solutions and premiere operational services which primarily serve the investment bank and broker-dealer community with front-to-back best-of-breed solutions.
• Our solutions include – Cleared Derivatives, Tax Information Reporting
• Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools.
• About 2500 FIS employees around the globe working with our solutions.
• Total $1.1 Billion Annual Revenue
• 68 of our clients are FIS Top 125 clients.

What you will be doing:

• Utilize Alteryx (desirable) and PowerBI to analyse, visualize, and report on complex data sets
• Create, document, and illustrate technical data using advanced visualization tools
• Perform data testing and validation to ensure accuracy and reliability
• Support CX in monthly financial forecasting cycles
• Analyse monthly exit, hiring, and attrition counts and rates
• Oversee monthly hiring processes and approvals
• Manage the workforce team, including contractors and automation needs
• Support the optimization of current processes and introduce new or modified processes
• Streamline processes to improve efficiency and effectiveness
• Investigate reasons for missing JR submissions and advise on corrective actions
• Work closely with business stakeholders to resolve finance requests timely
• Communicate complex data insights and recommendations to stakeholders
• Prepare executive summaries and reports for senior management review
• Check and validate each JR, interpreting justifications provided by hiring managers
• Ensure accuracy and quality in all data analysis and reporting tasks
• Maintain and update QuickBase to keep it clean and current
• Lead and manage multiple projects simultaneously
• Prioritize tasks and manage time effectively to meet deadlines
• Adapt to changing business needs and priorities in a fast-paced environment
• Stay updated on new technologies and processes in data analysis and visualization
• Contribute to the development and implementation of best practices in workforce management
• Provide insights and recommendations for process improvements based on data analysis

What you will need:

• A master’s degree, such as an MBA or equivalent in related field can provide additional skills and knowledge, making the candidate more competitive
• Lean Six Sigma Certification: Lean Six Sigma training and certification can help the candidate improve processes and reduce waste, leading to increased efficiency and productivity.
• Project Management Certification: A certification like the Project Management Professional (PMP) or PRINCE 2, Organization Change Management, or PRAXIS™.
• Data Analysis and Visualization Certification: Certifications in data analysis and visualization tools like Alteryx and PowerBI, Tableau can help to derive insights from data and improve decision-making processes.
• At least 10 years’ experience in service delivery OR Project / Program Management

Added bonus if you have:

• Strong communication, collaboration, leadership, attention to detail, time management, and organizational skills.
• Attention to detail – track record of authoring high quality documentation.
• Organized approach – manage and adapt priorities according to client and internal requirements.
• Self-starter but team mindset - work autonomously and as part of a global team.

What we offer you:

• At FIS, you can learn, grow and make an impact in your career.
  • Extensive Health Benefits Program along with the Family Protection Plan
  • Best-in-class career mobility options across the globe
  • Award-winning learning offerings for career development
  • Adaptable home - office work model
  • Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people

• Get ready – by taking notice and using your knowledge so that you are prepared for anything

• Show you care – by being thoughtful in the way you welcome and connect with guests

• Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel sales and marketing plan and business plan, and financial plans.
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
• Produce/Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
• Curate and develop special events and sales activities to potential clientele.
• Represent hotel in trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.

PEOPLE:

• Manage day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
• Educate and train sales team that is responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Work with other department managers to ensure proper staffing levels based on hotel occupancy.
• Recommend or initiate any HR related actions when required.
• Drive a great working environment for teams to thrive connect departments to create sense of one team
• Interact with outside contacts: guests, vendors, and business partners.
• Develop and maintain great working relationships with key partners and outside contacts to increase revenue

GUEST EXPERIENCE:

• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to elevate guest experience.
• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales and food & beverage sales.
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.
• Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.

RESPONSIBLE BUSINESS:

• Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions
• Develop awareness and reputation of the hotel and the brand in the local community
• Connect with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel
• Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities
• Raise the awareness and reputation of your hotel and the brand locally occasionally acting as hotel representative for media related enquiries
• Identify improvements to marketing activities and overall hotel sales performance and work with other departments
• Perform adhoc duties unexpected moments when we have to pull together to get a task done

ACCOUNTABILITY

This is the top sales and marketing job in a full or limited-service hotel and may include meeting space and or catering facilities. May manage professional level and administrative sales team members.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree / higher education qualification / equivalent in marketing or related field, and two to four years’ experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team, or an equivalent combination of education and work experience. Must speak fluent English. Other languages preferred.

JOB DESCRIPTION:

• Developing and executing business strategies to achieve short and long-term goals.
• Reporting to the board, providing market insights and strategic advice.
• Developing and implementing business plans to improve cost-efficiency.
• Maintaining positive and trust-based relations with business partners, shareholders, and authorities.
• Overseeing the company's business operations, financial performance, investments, and ventures.
• Supervising, guiding, and delegating executives in their duties.
• Ensuring company policies and legal guidelines are clearly communicated.
• Assessing, managing, and resolving problematic developments and situations.
• Building and enhancing the company's public profile at events, speaking engagements, etc.

JOB REQUIREMENT:

• Extensive experience as a managing director or in a similar role.
• Experience in developing and implementing strategic and business plans.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical, critical thinking, and problem-solving skills.
• Able to excel in high-pressure situations.
• Excellent organizational and leadership skills.
• Proficient in Microsoft Office.

If you love advising and guiding clients, are passionate about creative and communications industry, pushing ideas and strategies, explore joining us as an Assistant Account Director / Account Director

As the Assistant Account Director / Account Director, you will have the opportunity to strategise and boost the client’s experience with the Company, to maximise the potential in client retention, in order to build a profitable and sustainable business. This includes the (a) effective and efficient management of the Client services team (b) evaluate leads and drive winning pitches, and (c) oversee and drive initiatives to improve on strategies to better serve the changing needs of customers.

Reporting to Managing director, you will:

• Drive new business developments through seasoned sales techniques; for both new and existing clients
• Guide agency team to win pitches through strong client knowledge and insights
• Champion strategies and ideas for integrated campaigns (brand, advertising, PR, content, social, digital, sustainability, ESG-focused)
• Develop and actively oversee company sales targets
• Inspire and influence clients, creatives and project members
• Guide team of 5; grow their expertise and steering their accounts / issues in accounts
• Oversees project management of team members
• Keep abreast on latest trends and thoughts, best practices and competitive movements on-ground
• Drive marketing planning and implementation for company
• Co-steer agency business and cultural directions with senior management

Qualifications, Skills & Experiences Required

• Degree in Business, Marketing, Communications, Psychology or of related discipline
• At least 3 years director or 6 years senior manager experience within agency
• Prefers boutique advertising agency or brand consultancy experience
• Experienced in agency operations and workflow
• Experienced in leading and guiding a team
• Technically strong in at least 2 out of 4 areas below - Research, Strategic branding, 360 campaigns, PR/social media; able to advise clients in those areas
• Knowledgeable in sustainability practices in marketing and beyond and is keen to deploy initiatives for client
• Able to read clients like a book and manage them; Strong account planning and management skills
• Able to manage sales targets and marketing budgets
• Write, speak and express yourself like a pro
• Positive personality, creative and collaborative

Please share your

a) CV

b) Current and expected remuneration package

c) Earliest date of availability

d) Work samples esp. strategic briefs and communications / marketing plans

Executing market strategy and objective

• Working with the leadership team to develop a market execution plan
• Aligning Service Line and account-based initiatives with Market Segment Leaders (MSLs) and Global 360 (G360) Global Client Service Partners (GCSPs)
• Instill Exceptional Client Service (ECS) principles in Service Lines, Market Segments and accounts
• Own and initiate select key relationships in the market
• Overseeing deployment of thought leadership within core accounts and targets

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

JR0264208 Development Manager Senior

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Plan and manage application development and client delivery activities for an assigned application portfolio that may include small and simple software applications, moderately complex software applications or components of large and complex software applications.

About the team: 

• FIS offers award-winning Treasury and Risk (T&R) management solutions that support a best-in-class, digital, modernized functions. Hosted in a SaaS, private cloud or on-premises environment, FIS T&R solutions cater to Treasury & Cash management,  Payments & Bank Connectivity, Bank Account Management, Enterprise Risk for firms in Capital Markets space and Accounting & Reporting solution for Insurance Industry.
• Our market leading solutions include – Enterprise Risk Suite, Insurance Accounting Suite, Bank Account Manager, Payment Hub, Treasury & Risk Manager - Quantum edition , Treasury & Risk Manager - Integrity. 
• Enterprise Risk Suite is ranked No1 for overall risk management by Chartis.
• Treasury & Risk Manager – Integrity (SaaS) solution was awarded “Best Cash & Treasury Management solution” by Treasury Management International (TMI)
• Payment Hub (Trax) was awarded Best Cross-Border Payments Solution for Corporates by Global Finance.
• Treasury & Risk Manager - Quantum was named the overall winner for Best Treasury Management Software by Global Finance

What you will be doing:

• Design and develop software product applications for market sale or large-scale proprietary software applications for internal use.
• Manage full software development lifecycle including testing, implementation, and auditing.
• Perform product design, bug verification and beta support which may require research and analysis.
• Resolve critical issues and contributes to the business unit/area development.
• Manage work efforts of managers/supervisors with responsibility for hiring, firing, performance appraisals and pay reviews.
• Identify and allocate technical resources, e.g., programmers, business analysts to client projects within Development. Includes a mix of FTEs assigned to the development organization and purchased resources from other lines of business.
• Forecast resource needs based on an analysis of both portfolio and projected client spend.
• Maximize both utilization and profitability of assigned team of resources’ billable time.
• Ensure base applications meet appropriate quality standards.
• Adhere to the departmental application development and client delivery process standards.
• Provide input on product direction to product managers.
• Coordinate with industry compliance consultants and product managers to verify applications meet regulatory compliance.
• Ensure proper application of technology.
• Ensure base applications meet appropriate quality standards.
• Other related duties assigned as needed.

What you will need:

• Bachelor’s degree in computer science or the equivalent combination of education, training, or work experience
• 9+ years of experience in software development and 7+ years management or supervisory experience.
• Technical Skills- Java, Spring boot, Microservices, Angular and Cloud (AWS/Azure).
• Knowledge of FIS products and services
• Skill in project management, organization, communications, analytical and people skills
• Skill in leading, supervising and managing effectively under pressure
• Ability to be comfortable interacting with executive level clients
• Ability to analyze client's business needs and determine related information services support
• Ability to maintain positive working relationship with client
• Ability to manage multiple projects, activities and problem areas
• Ability to delegate projects to qualified subordinates as appropriate

Added bonus if you have:

• Ability to lead, direct and manage effectively
• Ability to operate independently
• Ability to exhibit solid decision-making and problem solving skills
• Ability to communicate effectively verbally and in writing

What we offer you:

At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass