Total 129 Director/C-Level job vacancies in APAC - India - Pune

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Auto & Leasing are the rapid growing and innovative business unit within FIS, a Fortune 500 company. We deliver FIS Asset Finance solutions to big businesses around the globe, and we are looking for Practice Manager to manage, lead and grow the Professional Services Practice/Team in India. If you have experience leading teams or business units in multinational environments, coming from FinTech, Banking & Finance, Auto & Leasing Finance, or a similar domain and if you would like to grow further – this could be a job of your dream.

What you will be doing

• Manage consulting Practice to ensure projects meet customer needs, business requirements and future business growth objectives as well supporting overall FIS objectives and revenue and profitability goals,
• ensures Practice provides industry thought leadership, accountability and responsibility towards the successful delivery of our Asset Finance projects, services and solutions to our clients across region
• manage consulting personnel including engagement staffing, staff performance/evaluations, effective communication, career planning and succession planning,
• manage key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice,
• provide direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations,
• contribute to delivering services and projects within the constraints set by the contract, work with other members of Implementations/Conversions management team to establish division,
• act as Resource Manager and owner of the applicable projects and resources portfolio, perform resource planning and allocation; supports direct reports in meeting conversion timelines and Requirements,
• business strategies that align with corporate goals and objectives; effectively communicates strategies, translating them into actionable items
• remains abreast of industry trends and technology standards

What you bring

• Bachelor’s degree or the equivalent combination of education, training, or work experience,
• leadership, management, organizational, and team building skills,
• ability to build relationships with C-level management, peers and others,
• project management, productivity, planning, and workload management skills,
• ability to identify, address and resolve employee related issues,
• ability to work in an agile development environment where developers and testing personnel work closely together to ensure requirements are met or exceeded
• Practical experience in one or more following fields is a big plus: Auto & Leasing, FinTech, Corporate Banking (in a medium to large corporation or software and service provider),
• speaks and write fluently English (other languages are a plus),

What we offer you

• working in the innovative and entrepreneurial environment of a growing international company,
• joining a team of talented experts in Capital Markets,
• delivering projects for biggest companies in the world – sizeable part of Fortune500 companies run our software
• innovative technology and fast-paced environment

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Supervising, mentoring and managing a small group of managers
• Maintaining relationships with clients, partners and other stakeholders
• Managing the profits and losses of the organization or a specific division
• Developing goals and initiatives to direct the company’s course
• Evaluating company processes and procedures to solve issues within them
• Ensuring business operations are implemented based on established procedures

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all rewarding.

About the team: The Capital Markets business at FIS is a $3bn high growth segment delivering leading edge solutions to the world’s biggest Investment Banks, Asset Managers & Hedge Funds, Private Capital, Lending, Insurance and Risk Management firms.

In Capital Markets at FIS we are transforming the way we work. We are driving a Scaled Agile transformation of our end-to-end work practices to improve time-to-value for our clients and accelerate revenue conversion for our businesses across all our 35+ platforms. This transformation impacts all our functions - supporting Build, Implement and Run. We have a Transformation and Acceleration (T & A) Group that is driving continuous improvement to accelerate delivering value to our customers.

About the role: This is a key leadership role within the India Services organization that will partner with the Global T & A leader drive the focus on transitioning our business lines to the Cloud and true SaaS offerings, improve implementation timelines across our platforms and product suites accelerating value for our clients and FIS.

What you will be doing:

• Primarily review existing ways of working/methodologies with our Services delivery and practice leaders and develop & implement new, innovative ideas to radically improve how Professional Services delivers to clients with a big focus on shorter time to value.

• Also drive Scaled Agile cross departmental change initiatives for process improvement. Lead programs that will increase process automation, facilitate task alignment to skill set, eliminate process waste and/or reduce process risk to accelerate time to value for our clients.

• Responsible for identifying and executing opportunities to lever new technologies and tools to accelerate every part of Services delivery

• Champion process improvement methodologies and culture across the Services organization.

• Collaboration with business & product leadership and the wider Technology & Services Functions

• Promote and drive continuous improvement in all aspects of Services delivery.

What you bring:

The successful candidate will have a transformational track record in and implementation orientated environment, ideally with experience in Capital Markets. This individual will have a history of managing business transformation and performance, and leading cross functional Scaled Agile transformations. This leader will have proven ability to execute flawlessly and drive/motivate others to do the same. Success in this role will be determined by the individual’s track-record of building sustainable and exponential business change and growth over an extended period-of- time.

Specific competencies and experiences include:

India Specific Additions:

• Experience of running large cross-functional transformation across the organization

• Experience in all the functions of an end-to-end delivery (e.g. Sales / Pre-Sales, Development, CX, PS, etc.)

• Solid experience in Platform delivery

• Proven track record of driving large scale process automation leveraging current technologies – e.g. RPA, AI.

• Experience of working in a Fintech organization driving transformation

• Platform Engineering

• Cloud Architecture (AWS, Azure), Networking (Optional)

• 16 - 22 years' experience, very hands on leader who has designed and developed Solutions and Architecture for complex projects.

• Scripting, Workflow, Process mapping - Practical experience

• Has been an Engineering Leader

Driving Positive Change

• Able to effectively challenge the status quo and infuse new ideas and innovation.

• Understands the company and business line cultural identity and core strengths, to drive successful change.

• Proven record of delivering through a large scale and global services function and business.

• Capable of executing short-term (tactical) and long term (strategic) plans.

• Setting clear and measurable performance objectives and monitoring progress rigorously, planning, and linking action to business priorities.

Commercial Acumen & Strategy

• Excellent strategic thinking skills coupled with a track record of successful transformational leadership.

• An ability to initiate and manifest flexibility, adaptability, and creativity.

• Exceptional analytical skills. Has a strong external focus on client, competitor, regulatory & marketplace trends, preferably in the financial services space.

• Exhibits a passion for the client, ability to prioritize and retain focus, execute relentlessly, experiment and drive innovation.

• Strong problem-solving ability, and practical experience in delivering complex solutions in a fast-moving business landscape. Adaptability in pressure situations, and empathy for clients and staff.

Strong Communication & Client Management Skills

• Highly articulate communicator who can convey important messages in a clear and compelling manner at all levels of the organization.

• Proven track record working with “C” suite Executives and Boards, equally comfortable addressing large public audiences or senior level customers.

• High level of energy and a personal style that engenders loyalty and trust among team members, at all levels within the organization.

Educational Requirements

• Bachelor’s degree or equivalent.

• Accredited in Lean, Six Sigma, or other process improvement methodologies.

• SAFE credentials

What we offer you: 

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Responsibilities

• Strategic Planning: Develop and execute the company's overall strategic direction, goals, and objectives, considering market trends, client needs, and industry advancements.

• Business Development: Identify new business opportunities, cultivate client

• Team Leadership: Build and lead a high-performing team of designers, architects, project managers, and other professionals. Provide mentorship, guidance, and performance evaluations.

• Financial Management: Manage budgets, allocate resources, and monitor nancial performance. Make informed decisions to ensure projects are nancially viable and pro table.

• Design Excellence: Maintain a strong focus on design creativity, innovation and quality. Review and approve design concepts to ensure they align with the company's vision and client expectations.

• Client Relationship Management: Establish and nurture strong relationships with clients, addressing their needs, concerns, and feedback to ensure exceptional customer satisfaction.

• Supply Chain and Vendor Management: Oversee relationships with suppliers, contractors, and subcontractors to ensure timely procurement of materials and services.

• Quality Assurance: Implement and enforce quality control processes throughout the design and construction phases to ensure the highest standard of workmanship.

• Risk Management: Identify and mitigate potential project risks, such as scope changes, budget overruns, and scheduling delays.

• Regulatory Compliance: Ensure compliance with relevant building codes, regulations, and safety standards to maintain a safe and lawful work environment.

• Innovation and Industry Trends: Stay updated on industry trends, emerging technologies, and design innovations to incorporate relevant advancements into the company's projects.

• Networking and Partnerships: Establish and maintain relationships with industry partners, stakeholders, and professional organizations to enhance the company's reputation and collaboration opportunities

Job Requirements

• Leadership Skills: Strong leadership and team management skills, with the ability to motivate, mentor, and guide a diverse team of professionals.

• Business Acumen: Solid understanding of business principles, including nancial management, budgeting, and business development.

• Design Expertise: In-depth knowledge of interior design principles, trends, materials, and construction techniques.

• Networking: Established network within the interior design, construction, and related industries to facilitate partnerships, collaborations, and business growth

The candidate will be responsible for running all aspects of an established multi doctor chiropractic centre. This includes front-office functions such as reception, scheduling and correspondence, and back-office functions such as marketing, accounting, maintaining records, purchasing, liaising with contractors, and PDPA compliance, among other duties as required for the smooth operation of the centre.

The candidate must have minimum 8 years experience in running a chiropractic centre. Further, the candidate should have similar length of experience in provision of care in spinal manipulative and manual therapies.

Roles & Responsibilities

Job Summary:

As the Information Technical Director of INSHA TECH SOLUTIONS PTE LTD , you will be responsible for providing strategic leadership, driving business growth, and ensuring the overall success of the organization. You will work closely with the board of directors and I T Development, Artificial Intelligence and Mobile Application Implementation effective strategies that align with our vision and goals. Your role will involve overseeing all aspects of the company's operations, managing key stakeholder relationships, and fostering a culture of excellence and innovation.

Responsibilities:

· Technology Strategy: Information Technical Director responsible for developing and implementing the overall technology strategy aligned with the company's business goals. This inculpates emerging IT technologies, evaluating their potential impact, and making recommendations on their adoption or integration into the company's operations.

· Technology Innovation: A vital role in driving innovation within the organization. This involves researching and exploring new technologies, identifying opportunities for innovation, and fostering a culture of creativity and experimentation. He may lead or collaborate with research and development teams to create new IT products (Mobile Applications and Web Portals), services, or processes that give the company a competitive edge.

· Technical Leadership: As the senior technology executive, the Information Technical Director provides technical leadership and guidance to the organization. The Information Technical Director also promotes collaboration, knowledge sharing, and best practices across different teams to maximize efficiency and effectiveness.

· Technology Operations: The Information Technical Director oversees the day-to-day technology operations, including infrastructure, systems, and applications. This involves ensuring the reliability, scalability, and security of technology systems, as well as managing vendor relationships, budgeting, and resource allocation.

· Talent Management: The Information Technical Director is responsible for building and managing a high-performing technology team. This includes attracting and retaining top talent, developing skill sets, and fostering a culture of learning and growth. The Information Technical Director may also be involved in recruiting and partnering with external technology vendors, consultants, or contractors when necessary.

· Stakeholder Management: The Information Technical Director acts as a bridge between the technical and non-technical stakeholders. They communicate the technology strategy, initiatives, and progress to the executive team, board of directors, investors, and other key stakeholders. The Information Technical Director also collaborates with external partners, industry associations, and regulatory bodies to stay updated on technological advancements and comply with relevant standards or regulations. As the Information Technical Director of INSHA TECH SOLUTIONS PTE LTD, you will have the opportunity to lead a dynamic and ambitious organization and drive its growth in the global marketplace. You will play a pivotal role in shaping the company's strategic direction, fostering innovation, and building strong partnerships.

Qualifications:

· Proven Min 7+ Years of experience in Singapore as a leadership role in Information Technology, or Sr. I T Manager, with a track record of driving business growth and delivering results.

· In-depth knowledge of the Information Technology, New Upcoming Technology like Artificial Intelligence and Mobile Application development in IT industry, market trends, and competitive landscape.

· Strong strategic thinking and decision-making abilities, with the capacity to envision the company's future and formulate effective strategies.

· Excellent leadership and people management skills, with the ability to inspire and motivate a diverse workforce.

· Exceptional communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.

· Strong business development and negotiation skills, with the ability to identify and seize opportunities for growth.

As the Information Technical Director of INSHA TECH SOLUTIONS PTE LTD, you will have the opportunity to lead a dynamic and ambitious organization and drive its growth in IT market and AI. You will play a pivotal role in shaping the company's strategic direction, fostering innovation, and building strong partnerships.

INSHA TECH SOLUTIONS PTE LTD, we value visionary leaders who are passionate about making a difference. If you are a results-oriented, dynamic individual with a proven track record of success in executive leadership, we invite you to join us on this exciting journey.

Please submit your comprehensive resume and a cover letter outlining your qualifications, achievements, and vision for the company to jobs@inshatechsolutions.io. We thank all applicants for their interest, but only those selected for further consideration will be contacted.

We look forward to welcoming a visionary leader to our team as the Information Technical Director of INSHA TECH SOLUTIONS PTE LTD.

Responsibilities

• Oversee and manage overall operations of the flower business.
• Oversee projects and look for opportunities to expand business.
• Plan and budget perishables for high volume holidays including ordering, scheduling and delivering
• Manage teams and promote a conducive and safe working environment for staffs.
• Identifying and resolving issues in a timely manner.
• Cultivate and maintain work relationships with suppliers and customers
• Reinforce safety and proper flower handling practices

Requirements

• Proven track record and work experience in similar industry.
• Good knowledge of floral industry and cut-flowers handling
• Excellent problem-solving, time-management, decision-making and negotiation skills
• Great attention to details
• Be energetic, proactive, self-driven and highly motivated in driving the business operation.
• Strong interpersonal skills to interact with the employees, customers and regulatory authorities

Job Summary

The Assistant Director (Finance) is a key member of the management team. He/ she will report to the CEO and be responsible for the full spectrum of financial accounting and compliance requirements of HEB, overseeing and supervising the Finance team to ensure effective governance and adherence to the finance standards.

Key Responsibilities:

Financial Oversight and Review:

The incumbent will be responsible for budgeting, financial forecasting, preparing and reviewing monthly and annual financial reports, goods and services tax submissions, and facilitating audits for temples and units administered by Hindu Endowments Board. He/she will be responsible for ensuring the accuracy and completeness of daily sales and collection records, which includes verifying bank transactions and reconciling control accounts through the Finance Management Systems. He/she will manage grants, donations and endowment funds, ensuring compliance to relevant policies and regulations.

Financial Reporting and Analysis:

He /She will be reviewing and verifying financial reports and ledgers, as well as reconciling bank accounts and inter-endowment balances, and presenting Management Information System (MIS) reports at Board and Management meetings. These accountabilities will be for all operating units under the Hindu Endowments Board.

Procurement:

He /She will enforce compliance of procurement processes, including tenders and small value purchases, overseeing compliance of open and fair procurement processes. The finance team will thereafter manage payments, track assets and depreciation, and manage vendor relationships. This will include the need to maintain records related to gold and silver assets.

Compliance and Audit:

Compliance is a key function of this role. It involves conducting internal audits, implementing controls and providing training to temple administrators on financial processes and systems. Additionally, you will provide support for conduct of external and special audits.

Managing Stakeholders:

The ideal candidate will possess strong interpersonal skills, excellent communication and collaboration abilities. They should be able multi-task, build and maintain relationships with stakeholders at all levels, effectively communicate complex financial information, and work collaboratively with teams across the organization. A positive attitude, resilience, and a willingness to learn and adapt to changing circumstances are also essential qualities for success in this role.

Qualifications and Experience:

• Bachelor’s degree in Finance, Accounting, or a related field; Master’s degree or professional certification (e.g., CPA, CFA, completion of the qualification program which includes exams and work experience by the Singapore Chartered Accountant (CA Singapore) administered by ISCA
• Minimum of 8 years of experience in financial management, with at least 5 years in a senior managerial role.
• Demonstrated experience in procurement, contract management, fixed asset management, and financial governance.
• Strong analytical skills with a proven ability to interpret complex financial data.
• Excellent communication and interpersonal skills, with the ability to interact effectively with various stakeholders.
• Proficiency in financial software and Microsoft Office Suite (especially Advanced Excel)
• Strong understanding of Financial Reporting Standards.
• Expert knowledge of Financial Standards for Charities will be an advantage
• Various financial, GST,audit process knowledge

Benefits:

· Competitive salary and benefits package, aligned to public service

· Capability Building- Opportunity to work on diverse projects and broaden existing skills and new experiences

· Impactful and purposeful role with opportunity to impact the community and HEB with the policies and plans developed by the candidate

· Networking opportunity – to engage industry experts from various fields and volunteers in the community

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

• Create and maintain processes of the quality program and provide consulting for software development or operations processes, quality practices, quality audits and software measurements.

About the team: 

FIS Short-Term Cash Management (STCM) portal is a global, multi-fund cash investment solution for institutional short-term liquidity investors. Utilized by treasury and investment specialists at corporations, hedge funds, public utilities, governments, and colleges and universities. FIS STCM provides the ability to research, analyze and submit trades as well as report on hundreds of money market funds and short-term cash investments through a single connection. 
 

What you will be doing:

• Drive a culture of learning and growth, career development programs, and a relentless pursuit of innovation.
• Empower your team to own their decisions, embrace autonomy, and challenge the status quo. Guide them into the next generation of tech titans.
• Build an environment of collaboration, transparency, and a deep understanding of each engineer's strengths. Lead by example, inspire through dialogue, and watch your ideas take flight.
• Drive technical decisions through architectural reviews, design reviews, code reviews, post-mortems, and detailed software specifications.
• Perform product design, bug verification and beta support which may require research and analysis.
• Resolve critical issues and contributes to the business unit/area development.
• Manage a team of software engineers and technical leads, unblocking maximum productivity for them, and growing their careers to the next level.
• Drive software quality, implement observability, and comply with best practices for builds and deployment to ensure the quality, security and reliability of our platform.
• Provide live on-call support by participating in the team on-call rotation and owning production issues from root cause analysis to resolution to future prevention.
• Partner with cross-functional teams (product, program management, design, security, compliance, qa, TS, CS etc.) to bring ideas to life.
• Adhere to the departmental application development and client delivery process standards.
• Provide input on product direction to product managers.
• Ensure proper application of technology.

• What you will need:
• Bachelor’s degree or equivalent qualification.
• Overall, 12+ years of relevant IT experience.
• Working knowledge of core Java
• Working knowledge of Angular 7 or higher.
• Experience in working on any relational database.
• Knowledge of JBoss, JSP and Struts will be a plus.
• Good technical know-how
• Flexibility to work on different technologies.
• Demonstrated ability to work with complex codebases.

What we offer you:

At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Director of Power for Automotive Applications India will spearhead the promotion and support of power semiconductor products and solutions tailored for automotive applications both at emerging and established OEMs and Tier1s in India. Focusing on critical areas such as Traction Inverters, OnBoard Chargers (OBC)/DC-DC converters, Zonal Architecture, and Vehicle Control systems, this role requires an in-depth understanding of automotive power systems and strong customer engagement skills. The Director will guide automotive customers through the entire process, from product selection to ramp-up, ensuring the successful adoption and integration of power products. Key Responsibilities Market Strategy and Development: • Develop, support and implement market strategies to promote power semiconductor products and solutions for automotive applications. • Analyze market trends, customer requirements, and competitive landscape to identify opportunities and inform strategic decisions. Customer Support and Engagement: • Provide comprehensive support to automotive customers, assisting them in selecting appropriate power products and solutions. • Guide customers through the entire product lifecycle, from initial selection to full-scale production ramp-up. • Address customer inquiries and technical challenges, providing timely and effective solutions. Promotion and Collateral Creation: • Develop compelling marketing collateral, including technical documentation, application notes, case studies, and presentations at solution level and leverage the collateral developed by the product line at product level. • Execute promotional campaigns to enhance the visibility and adoption of power products within the automotive sector. Solution Roadmap and Deliverables: • Collaborate with product marketing, Business Development and system and solution engineering team to influence and shape the solution roadmap for automotive power applications. • Deliverables include comprehensive support materials and resources to aid customers in the design and integration of power products. Cross-functional Collaboration: • Work closely with sales, business development, system and solution engineering, and product marketing teams to align solution marketing strategies and product push and support. Technical Expertise and Training: • Leverage deep technical expertise in Traction Inverters, OBC/DC-DC converters, Zonal Architecture, and Vehicle Control systems to support customer projects. • Conduct training sessions, webinars, and workshops to educate customers on product features, benefits, and application techniques. Performance Monitoring and Reporting: • Track and report on the effectiveness of customer engagement and support activities. DINs and ramp up of existing sockets, influencing new product definition.

Manage the entire scaffolding team and to expand the scaffolding services thereby increase the department’s revenue.

- "Manage and plan all the Scaffolding Material resources for the whole Scaffolding team including Insulation / Painting activities for all projects, Third Party Projects + Maintenance.
Fully accountable to manage all Scaffolding Projects"

• - "Do Sales, Marketing/BD works to increase the Revenue
• Contact potential clients to establish potential opportunities and rapport"
• Client Acquisition and Relationship Management: Identify and engage potential new clients, build and maintain strong relationships with client’s network of construction equipment rental and sales.
• Service existing client base. Serve as the primary customer interface, building and sustaining strategic relationships with existing and potential customers.
• Understand market trends and changing customer needs to plan sales strategies & build new opportunities.
• Involve in coordinating inter-department activities to meet project deadlines.
• Responsible for effective sales strategies to surpass business targets.
• To increase company profitability and create profit growth opportunities, standardize and optimize operating costs.
• To drive an uncompromising culture of safety and quality throughout Project Operations workforce and lead by example.
• Provide daily supervisory surveillance checks and records, including all subcontracted works, to ensure safe working conditions and permit procedures, protective equipment, experienced / qualified supervision and manpower, with reliable, well maintained equipment to execute the contracted works as per contract schedule and targets.
• Attend construction progress meetings (daily, weekly, monthly) to monitor and report progress and provide support as required
• Lead and prepare all tender costing & prepare project budget for the awarded projects.
• Ensuring that all works proceed within budget parameters"
• Manage and Provide input to the site progress reports and monthly reports (per project, per asset, per construction team as required) - hours expended, % progress complete, Plan vs Actual, forecast to go, etc.
  - Ensure that all works are executed in a Safe manner, in compliance to Clients' requirements.
• Represent company in incident/accident investigations (together with relevant project team personnel) - with respect to related issues
• Represent company ‘on-call’ services for 24/7 support to the all awarded projects, especially on Mainteance services.
• The overall control and implementation of Contractual Procedures to ensure that all delays and extensions to scope are properly managed and documented for later Contractual Claims
  • *Job Type**: Contract
  • *Education**:
• *Experience**:
• Minimum 20 years Experience in Sacaffolding sector as Top management, Sacffold Safety Supervisor, Supervisor, Manager or Senior Management.
• Oil and gas industry: 5 years (preferred)
• SIP MANAGER: 10 years (preferred)
• Must have all the following certification:

1. Metal Scaffold Errection course
2. Supervision of Metal Scaffold errection Course
3. Meatl Scaffold Erection (Tubular Scaffold)
4. Signalling For Lifting Operation
5. Lifting supervisors Safety Course
6. Work at height course for supervisors
7. Work at height course for Assessors
8. Building Construction Supervisors safety course
9. Advanced certificate in Workplace safety and health
10. Oil/Petrochemical Industry Safety Course for Supervisors

• Must Have Class3/Class4 Preferred
• Knowledge of Mandarin/Bangladesh/Indian dialects is essential.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

JR0259886 Associate Director - Business Process (Project management, Workforce management)

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

This role requires a combination of technical expertise, business acumen, and strong interpersonal skills. You will be responsible for driving data-driven decision-making, optimizing processes, and collaborating with various stakeholders to support the organization's workforce management and financial forecasting efforts

• Lead CX forecasting, financial planning, and workforce management
• Oversee hiring processes, contractor approvals, and attrition analysis
• Drive automation initiatives using Alteryx and PowerBI
• Optimize processes and support data-driven decision-making
• Manage job requisitions and prepare executive summaries for leadership review
• Ensure timely resolution of Finance requests and streamline executive information

About the team:

• We bring together market-leading growth solutions and premiere operational services which primarily serve the investment bank and broker-dealer community with front-to-back best-of-breed solutions.
• Our solutions include – Cleared Derivatives, Tax Information Reporting
• Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools.
• About 2500 FIS employees around the globe working with our solutions.
• Total $1.1 Billion Annual Revenue
• 68 of our clients are FIS Top 125 clients.

What you will be doing:

• Utilize Alteryx (desirable) and PowerBI to analyse, visualize, and report on complex data sets
• Create, document, and illustrate technical data using advanced visualization tools
• Perform data testing and validation to ensure accuracy and reliability
• Support CX in monthly financial forecasting cycles
• Analyse monthly exit, hiring, and attrition counts and rates
• Oversee monthly hiring processes and approvals
• Manage the workforce team, including contractors and automation needs
• Support the optimization of current processes and introduce new or modified processes
• Streamline processes to improve efficiency and effectiveness
• Investigate reasons for missing JR submissions and advise on corrective actions
• Work closely with business stakeholders to resolve finance requests timely
• Communicate complex data insights and recommendations to stakeholders
• Prepare executive summaries and reports for senior management review
• Check and validate each JR, interpreting justifications provided by hiring managers
• Ensure accuracy and quality in all data analysis and reporting tasks
• Maintain and update QuickBase to keep it clean and current
• Lead and manage multiple projects simultaneously
• Prioritize tasks and manage time effectively to meet deadlines
• Adapt to changing business needs and priorities in a fast-paced environment
• Stay updated on new technologies and processes in data analysis and visualization
• Contribute to the development and implementation of best practices in workforce management
• Provide insights and recommendations for process improvements based on data analysis

What you will need:

• A master’s degree, such as an MBA or equivalent in related field can provide additional skills and knowledge, making the candidate more competitive
• Lean Six Sigma Certification: Lean Six Sigma training and certification can help the candidate improve processes and reduce waste, leading to increased efficiency and productivity.
• Project Management Certification: A certification like the Project Management Professional (PMP) or PRINCE 2, Organization Change Management, or PRAXIS™.
• Data Analysis and Visualization Certification: Certifications in data analysis and visualization tools like Alteryx and PowerBI, Tableau can help to derive insights from data and improve decision-making processes.
• At least 10 years’ experience in service delivery OR Project / Program Management

Added bonus if you have:

• Strong communication, collaboration, leadership, attention to detail, time management, and organizational skills.
• Attention to detail – track record of authoring high quality documentation.
• Organized approach – manage and adapt priorities according to client and internal requirements.
• Self-starter but team mindset - work autonomously and as part of a global team.

What we offer you:

• At FIS, you can learn, grow and make an impact in your career.
  • Extensive Health Benefits Program along with the Family Protection Plan
  • Best-in-class career mobility options across the globe
  • Award-winning learning offerings for career development
  • Adaptable home - office work model
  • Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Growing the maturity and delivery capability of the India PS team of an Industry leading FIS solution
• Work closely with Sales, Pre-Sales, regional PS leads and the global L7 leader for Front Arena on - demos to prospects, review current demand & pipeline, capacity model, budget and forecasting.
• Take ownership of client escalations and be the regional POC for APAC and Middle east
• Bring innovative approach to accelerate project delivery and identify efficiency opportunities.
• Engage with global PS leaders and cross functional teams to drive value for client and FIS.
• Need to manage the budget of the portfolio of projects very closely.
• Timely escalation of potential 'red flags'
• Hiring and mentoring talent. Grow the functional SME capabilities of the team with targeted hiring from competition.

• 18 + years of experience in Professional Services
• 5 + years of experience in large project / program management
• SME Leader with Front Arena / Calypso / Murex experience
• Experience of handling P & L of 10 M +
• Strong experience in budget, forecasting, RAID logs.
• Strong Experience is Front Office applications and structured products.
• Strong experience of having set up global PS teams and build talent with focus on functional skills.
• Experience of working with and presenting to client CXOs
• Experience of presenting to C-Suite Executives
• Experience of handling global programs and sound in working in cross cultural settings.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass