Total 219 Manager job vacancies in Singapore, Central Singapore

As a Service Delivery Manager, you will be responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.

The activities include ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure and to assist in training and guiding junior team members.

What will you do? 

Project Delivery

• Act as a focal point for all support related queries and issues
• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
• Review and approve service request/enhancement effort, schedules and risk plans
• Review and raise resource requirement
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

Customer/Vendor Management

• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Business Development
• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals

• Plan, track and monitor the tasks assigned to the team leader/ members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

Team Summary

The Consumer Solutions group manages Visa’s core products base consisting of Credit, Debit and Prepaid payments solutions as well as the benefits platforms that function across all product categories – together, these are Visa’s core products. The team is also responsible for leading the transition of these conventional card-based solutions to digital form factors, ensuring Visa payments solutions remain the market-leading way for consumers to spend their money and manage their payments across the Asia-Pacific region. The team has also recently widened its remit to include Acceptance Solutions development focused on small and medium sized businesses, with a view to improving the acceptance experience for consumers across the region.

The role is based in the Singapore Market Support Centre and will report to the SVP, Products & Solutions, Asia Pacific as a key leader within the regional Product team.

What the Vice President (VP), Head of Consumer Solutions does at Visa:

A key thought-leader in the Asia-Pacific payments industry, as the Head of Consumer Solutions, AP, you will be responsible for initiatives to drive the expansion of Visa’s core consumer products and the related PV and revenue across the region. This remit incorporates product development and management across Visa Debit, Credit, Prepaid and includes management of card benefits as well as Small and Medium Business acceptance solutions.

• Leadership of a team of product and payments subject matter experts in Singapore and across Asia-Pacific, executing on Product Development, Campaign Management, project management and initiative execution best practices
• Leading the development and execution of Visa’s Affluent strategy, including the development and launch of the planned Ultra High Net Worth proposition and Premium Benefits strategy across Asia-Pacific
• Growing Visa’s consumer payments market leadership in AP by putting in place tools, resources, insights, thought leadership and other resources to enable continued product expansion across AP
• Working closely with in-market teams to understand key growth barriers and develop mitigation strategy and at the same time, identify high potential new business opportunities to launch credit products and provide support from the initial pitch to ongoing portfolio management
• Development, roll out and monitoring of financial performance indicators for Visa products across segments, consisting of gross/net revenue targets, A&P budgets, product metrics
• Providing thought leadership and guidance to Product and other business teams in Asia-Pacific on consumer payments across the region working with Corporate Affairs and Marketing teams
• Launch of new solutions using Visa’s products and capabilities or through fintech, loyalty partners, merchant co-brand partners, merchant enablers, providers of seller solutions, low cost acceptance device manufacturers and other third parties 
• Sponsorship of Visa Rules updates and innovate to drive Product Rule flexibility where necessary
• Provision of Subject Matter Expertise (SME) support on client activities, client consultation and project delivery to all Asia-Pacific markets
• Driving Visa preference amongst our issuing client base through execution of the initiatives outlined above, working in close collaboration with our Relationship Management and other client-facing teams
• Interface with key clients from time to time assisting them with consumer payments product support
• Driving technology and alliance partners and develop solutions / business opportunities that will provide value added services to Visa clients to support new product launches, issuer customization, and activation and usage programs
• Business planning, management reporting, analytics, budget management and adherence to compliance standards across all activities

Why this is important to Visa:

Consumer Solutions is the single largest contributor to Visa’s business in Asia-Pacific and encompasses conventional card-based credit, debit and prepaid programs as well as newer fintech-linked solutions. Visa’s Consumer Solutions span most life-stage and income segments in all Visa’s Asia-Pacific markets from entry-level Prepaid and Debit programs for school-goers through to solutions designed to meet the needs of Ultra-High Net Worth consumers and as such is a key platform for revenue generation and consumer engagement for Visa and our clients. As the largest solution set in Asia-Pacific, consumer credit offers Visa the most visible and impactful opportunity to drive digital payments enablement and thus is a key part of our digital migration strategy.

Make your mark as a Business Development Manager at Horizon Geosciences!

The Business Development Manager will be responsible for identifying and pursuing new business opportunities primarily focusing on the marine geotechnical sector, with a specific focus on windfarm projects in South East Asia, including Korea and Australia. This role will involve building strong relationships with key stakeholders, developing strategic partnerships, and driving revenue growth through effective marketing and sales strategies.

Your responsibilities as a Business Development Manager

• Identify and assess new business opportunities in the marine geotechnical and renewable and energy sectors within South East Asia.
• Develop and execute a comprehensive business development strategy to penetrate the market.
• Build and maintain strong relationships with clients, industry partners, government agencies, and stakeholders in the region.
• Conduct market research and analysis to stay informed about industry trends and emerging opportunities.
• Collaborate with technical teams to ensure alignment of business development initiatives with service offerings and project capabilities.
• Prepare and deliver compelling presentations, proposals, and bids to potential clients.
• Represent Horizon Geosciences at industry events, conferences, and networking functions to promote our services and brand.
• Monitor and report on sales performance metrics, providing insights and recommendations for continuous improvement.

Your qualities and experience
You can make your mark as a Business Development Manager if you have:

• Bachelor’s degree in Geoscience, Engineering, Business, or a related field; a Master’s degree is a plus.
• Proven experience in business development or sales within the geotechnical, marine, or renewable energy sectors.
• Strong understanding of the windfarm market and marine geotechnical investigation processes.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a collaborative team.
• Willingness to travel within the region as required.