Total 430 Manager job vacancies in Nihonbashi, Tokyo

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help connect the modern enterprise to operate faster and be more scalable than ever before. 

This executive role is an exciting opportunity to join one of the fastest growing cloud software companies and Forbes Magazine’s #1 Most Innovative Company in a highly visible role with massive potential impact. 

To propel our next phase of growth, ServiceNow is investing in Telecom, Media and Tech (TMT) Global Vertical Solutions and Go-To-Market organization. We’re building a team of entrepreneurial and collaborative individuals who are passionate about the opportunity to transform telecommunications leveraging ServiceNow’s powerful digital workflow platform. 

Join a team that will fundamentally re-shape TMT, partnering with leading service providers and the most disruptive software partners in the world. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

The Position

We are looking for a Head of TMT, Japan to join our TMT Global Vertical organization. The ideal candidate is a TMT industry expert with knowledge of Industry pain points, business processes, system landscapes, and solutions, especially in customer service, ordering and/or service assurance domains. The ideal candidate will closely align with our account teams in a few strategic clients to seed and develop strategic opportunities based on industry solutions. S/he has a point of view on how operational transformation can differentiate the employee and customer experience in TMT. S/he has experience building executive relationships and selling enterprise software solutions into the TMT industry in Japan. Finally, s/he is passionate storyteller with the ability to communicate an innovative vision and roadmap for the TMT industry. 

This role will serve as ServiceNow’s thought leader for the TMT industry in Japan. The Head of TMT will build trusted relationships with customer and partner executives, partner with sales leaders and account teams on strategic planning and execution, take new industry solutions to market, seed and develop new solution-based opportunities, and tailor solutions and content as needed to the Japan market. 

■業務内容：

IT部門の責任者は、情報技術部門をリードし、当社の技術戦略が全体的なビジネス目標と整合することを確実にします。この役割には、技術システムの開発、導入、維持管理を監督し、イノベーションを推進し、規制に準拠することが含まれます。また、金融サービス業界での急速な成長を支援します。さらに、IT部門の責任者は、海外のリソースを活用するためにグローバルチームと協力し、ガバナンスを確立し、適切なルールと指針を実施するために必要な文書を作成します。

IT Governance & Cybersecurity: 日常のIT業務がコンプライアンスに準拠し、安全かつ効果的に管理されるよう、適切なガバナンス構造を確立します。会社のデータとITインフラを保護するための施策を理解し、セキュリティプロトコル、業界標準、規制フレームワークに従うことを確実にします。

Collaboration with Global Teams: グローバルチームとの協力を促進し、会社全体の目標に整合するよう、海外のリソースを活用します。会社のIT戦略を策定・実行し、全体的なビジネス目標および規制要件と一致させます。

Project Management: IT関連のプロジェクトを計画から実行まで管理し、スコープと予算内での期限内完了を確実にします。

Compliance & Documentation: すべてのIT業務が金融業界の規制や会社の方針に準拠していることを確認し、法務・コンプライアンス部門と密接に連携します。また、適切なITルール、ポリシー、手続きの確立と維持のために包括的な文書化を行います。

Vendor Management & Cost Control: 規制当局、外部ベンダー、サービスプロバイダーとの関係を管理し、技術サービスやサポートが効果的に提供されるようにします。また、会社のニーズを満たす費用対効果の高いソリューションを確実にするために、IT予算を策定・管理します。

＜当社の魅力＞

日本で設立後わずか２年、資本金が86億と大手企業のように安心して就業出来る環境にも関わらず、日本法人がまだまだ立ち上げフェーズのため、裁量を持って働けます。また英語や中国語など複数の言語を活用出来る環境が整っております。

必須（MUST）】

・10年以上のIT管理経験、特にFintech、金融サービス、証券分野での経験

・IT予算の管理経験およびコスト効率の最適化経験

・ビジネスレベル日本語能力、英語または中国語

・優れたリーダーシップ、コミュニケーション、プロジェクト管理スキル

・ITチームをリードし、大規模なITプロジェクトを成功裏に遂行した実績

・サイバーセキュリティの原則およびデータ保護規制に関する知識

・クラウドソリューション、ネットワーキング、セキュリティなど、ITインフラに関する理解

・クロスファンクショナルチームを管理し、組織内外のあらゆるレベルの関係者と協力する能力

【歓迎（WANT）】

・問題解決力とプロジェクト管理能力

・責任感とオーナーシップ意識

・グローバルチームとの協働経験

・規制環境、特に証券分野における知識

・情報技術、コンピュータサイエンス、または関連分野の学士号

■雇用条件

雇用形態：正社員

雇用期間の定め：無

定年：65歳

継続雇用制度：有

派遣労働の該当性：非該当

試用期間3ヶ月（試用期間中は正社員と条件同一）

■給与

賃金形態：月額制

賞与：業績賞与（会社業績・個人業績による）

昇給：入社後応相談・会社規程による

諸手当：特になし

通勤交通費：全額支給

＜勤務地＞

・東京都渋谷区

・最寄駅：渋谷駅

・受動喫煙対策：屋内全面禁煙

・転勤無：原則は東京オフィスで就業していただきますが、日本でのオフィス拡大時には転勤の可能性がございます。

■勤務時間

標準的な勤務時間帯　9:00～17:30（所定労働時間：7時間30分）

休憩時間：60分

時間外労働有無：有

高度プロフェッショナル制度：無

■休日・休暇

年間休日：120日以上

休日：完全週休二日制（土日）、祝日、年末年始、年次有給休暇、慶弔休暇、育児休暇、介護休暇等

■待遇・福利厚生

社会保険：健康保険、厚生年金保険、雇用保険、労災保険、継続雇用制度、社内懇談費あり、語学勉強支援プログラム

JOB OVERVIEW

The primary focus of this role is to work in a team to design, build, and manage a financial planning, analysis, & reporting function for APAC UP&E Finance:

• Fit-for-purpose for a start-up environment, focusing on areas that best support the group’s aggressive growth strategy, and
• Scalable for the world-class organization that we are setting out to build.
• Note: APAC covers Japan, Korea, Australia, New Zealand, SEA, India & South Asia

KEY ROLES & RESPONSIBILITIES

• Build and manage annual P&L budget and forecasts for selected APAC territories (covering Japan and Korea)
• Perform and facilitate financial validation processes on revenues and costs, identify key financial risks and opportunities and report the updates in forms P&L statements and financial excel models.
• Partner with key regional business leaders and finance teams to achieve financial targets and drive financial performances.
• Work as a team member of APAC Finance to play a cross-regional APAC roles such as managing APAC revenue pivot tables and consolidating regional forecast deliverables.

Recurring processes:

• Annual budgeting process
• Quarterly financial forecasting and pacing (quarterly closing)
• Quarterly licensee reporting of royalties

Examples of specific tasks (that one may be involved):

• Facilitate financial forecast discussions with key market business leaders, analyze and identify key business drivers, risks and opportunities.
• Perform, report and deliver financial forecast analysis comparing vs. budget and prior year performance in forms of excel financial models.
• Communicate and support licensees with forecast and royalty uploading processes using internally developed internet-based systems.
• Preparation of forecast submission templates and facilitate the submission from licensees and rendering parties.
• Preparation of presentation slides for annual budget and quarterly reviews with senior management teams
• Research and preparation of market or competitive data and information reports to uncover business opportunities and risks on an ad-hoc basis

General:

• Provide strong professional and technical leadership, implementing best practices.
• Process Improvement (financial & operational)

What does a Marketing Manager do

The Marketing Manager at Visa plays a key role in generating Value Added Service (VAS) revenue by delivering effective marketing solutions for clients. The responsibilities include planning and delivery of Marketing Services such as market research to identify opportunities for campaigns and promotions, overseeing the production of all marketing materials, and tracking the success of marketing campaigns. The Manager collaborates closely with other functions such as sales, product and consulting teams and clients to identify key marketing opportunities and develop and execute marketing strategies to drive our clients’ business success.

Detailed responsibilities include:

• Collaborate with multiple functions such as sales, product and consulting teams to co-create and deliver effective marketing services and strategy for clients based on the account plan, driving VAS revenue
• Act as the primary point of contact for clients, addressing their needs and inquiries related to marketing activities.
• Collaborate with multiple functions to co-create and deliver effective marketing services and strategy for clients based on the account plan, driving VAS revenue.
• Partner with advertising, media, digital, and promotion agencies to ensure the delivery and execution of projects.
• Evaluate the effectiveness of marketing programs to identify areas for improvement.
• Oversee all administrative deliverables related to marketing activities, ensuring full compliance with the organization's policies and processes.
• Serve as a brand and marketing steward, ensuring the brand is always presented in alignment with its vision and purpose.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What does a Marketing Manager do

The Marketing Manager at Visa plays a key role in generating Value Added Service (VAS) revenue by delivering effective marketing solutions for clients. The responsibilities include planning and delivery of Marketing Services such as market research to identify opportunities for campaigns and promotions, overseeing the production of all marketing materials, and tracking the success of marketing campaigns. The Manager collaborates closely with other functions such as sales, product and consulting teams and clients to identify key marketing opportunities and develop and execute marketing strategies to drive our clients’ business success.

Detailed responsibilities include:

• Collaborate with multiple functions such as sales, product and consulting teams to co-create and deliver effective marketing services and strategy for clients based on the account plan, driving VAS revenue
• Act as the primary point of contact for clients, addressing their needs and inquiries related to marketing activities.
• Collaborate with multiple functions to co-create and deliver effective marketing services and strategy for clients based on the account plan, driving VAS revenue.
• Partner with advertising, media, digital, and promotion agencies to ensure the delivery and execution of projects.
• Evaluate the effectiveness of marketing programs to identify areas for improvement.
• Oversee all administrative deliverables related to marketing activities, ensuring full compliance with the organization's policies and processes.
• Serve as a brand and marketing steward, ensuring the brand is always presented in alignment with its vision and purpose.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

【背景】

2023年現在、15本のタイトルを運営中であり、約20本の新規リリース予定があります！来期には年間30本のリリースを計画しており、成長に伴いチームメンバーをリードできるゲーム運営マネージャーを募集しています。

現在、当社のビジネスは好調であり、グローバル展開も加速しています。更なるステップアップを目指し、世界No.1のプラットフォーム企業を目指しています！情熱を持って考えに共感していただける方のご応募をお待ちしております。

【業務内容】

• 中国の開発パートナーとのコミュニケーションを取り、ブリッジディレクターとしての役割を果たす
• ゲームのリリースまでの進行管理をディレクションする
• 運営後のKPIの管理とPDCAサイクルに基づく課題解決
• チームメンバーのマネジメントを通じて、全体の運営成果に責任を持つ
  

【キャリアの実現について】

グローバルマーケット×ゲーム×アニメIPに 中心として携わることが可能です！ 自身の手で人気作品を手掛けて見ませんか？ 現在、IPO準備中となっており、 携わるゲームのみならず会社としての インパクトも今後拡大していく予定です。
自己のキャリアを成長させながら、 会社、組織の成長に貢献していきたい方大歓迎です！ 年間20本以上のペースで新作ゲームを配信しており、新規案件に携わるチャンスも非常に多くあります。また、次々と有名IPとのコラボ企画も実現しておりアニメ、マンガ好きは更に楽しめる筈！

人気タイトルの運営、新規タイトルの要件作成、勢いあふれる環境で、活躍の場が次々と出てきます。 経営層の意思決定も早く、マーケティングも超強力に実施！IPの企画立案も大歓迎！ これまでのご経験や知見をフル稼働して、お持ちのお力を発揮してください。 年間10~20本のペースで新作ゲームを配信しており、 新規案件に携わるチャンスも非常に多くあります。

【必須条件】

• 日本語能力試験N1レベルを相当する方
• 現在、ゲームプロジェクトマネージャーとして実務経験をお持ちの方
• 優れたコミュニケーションスキルを持ち、マネジメントやチームメンバーと強い信頼関係を築く能力を持つ方
• RPGやMMOなどのゲーム用語に精通した情熱的なゲーマーである方

【歓迎要件】

• リーダーシップのある方
• ゲームのKPI分析の知識や経験を持つ方
• 業務効率化に対する意識が高い方
• 当社のビジネスへの共感を持っている方

・各種社会保険完備 ・家賃補助

（六本木1丁目駅、もしくは、神谷町駅をゼロ起点に2駅以内＝3万円／月）

・通勤手当 ・勤続手当（5年勤務後、5万円／月の支給）

・ドリンク／スナック／コーヒーサービス／無料

・オフィス内のスターバックスコーヒー無料！

・朝食／ランチ支給・スイーツ・カップフルーツ支給

・各種イベント・レクリエーション（会社負担）

【勤務時間】

10:00～19:00（休憩1時間、実働8時間）

※休憩原則：13:00～14:00 ※残業は基本NG

平均残業時間は10時間以内

受動喫煙防止措置の状況：敷地内禁煙

【休日休暇】

完全週休2日制(土日祝), GW, 夏季休暇, 年末年始, 慶弔休暇, 有給休暇, 年間休日120日以上

【選考プロセス】

書類選考（履歴書・職務経歴書）→一次面接（日本語・中国語で実行）→一日課題（来社）→最終面接（日本語で実行）→オファ

Your Career

The Professional Services Program Manager will lead services programs and projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. The Program Manager will drive customer deployment programs and projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes. These engagements are typically more than 100 days total effort. Project Managers will carry a project load of about 15 projects totalling $2M in revenue.

Your Impact

• Determine project partners and team structure/organization partners will include technical and business resources

• In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables

• Develop project timeline and landmarks using appropriate tools and techniques

• Build and execute project work plans and revise as appropriate to meet changing needs and requirements

• Identify resources needed and assign individual responsibilities and tasks

• Run day-to-day operational aspects of a project and scope

• Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.

• Review deliverables prepared by team before passing to client

• Effectively apply Palo Alto Networks Project Management methodology and implement project standards

• Minimize our exposure and risk on all projects

• Ensure project documents are complete, current, and stored appropriately

• Track and report team hours and expenses on a weekly basis

Project Management, to include:

• Proving advice at a strategic level from the project conception stage, and on different approaches that can be adopted in order to successfully achieve the client’s overall objectives
• Leading the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters
• Planning for and the ongoing management of quality, safety, health and environment issues
• Establishing effective project governance, processes and systems to be utilised throughout project
• Project planning, including ensuring the production of the detailed project plan
• Advising upon the procurement of resources
• Leading and facilitating the overall cross－functional project team
• Monitoring and applying performance management techniques, including the use of KPI’s to improve project performance
• Managing the change control process
• Monitoring and advising upon project finances
• Managing the flow of project information between the team and the client, through regular meetings and written communications
• Ensuring the production of formal project progress and other reports
• Taking a leading role in interfacing with the client and other consultants, at all project stages

Marketing and business development, to include:

• Taking responsibility for developing new business opportunities with existing and new our clients
• Identifying and acting upon cross－selling opportunities
• Working with Associate Directors and Directors to construct bids for new work
• Attending marketing events and Client interviews
• Ensuring that project case study, photograph and project CV files are kept up to date
• Identifying and acting upon opportunities to improve project management procedures, templates and products and hence improve the service provided to clients
• Identifying and acting upon cross－divisional opportunities  

Team Summary

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy. In VCA, the Managed Services team plays a key role to enhance the partnership with one of Visa Japan’s largest clients and focuses on developing, implementing, and improving clients’ business by collaborating with them closely.

What a Risk/Fraud management Consulting Senior Manager in the Visa Consulting and Analytics team does at Visa:

We are currently looking for a Risk/Fraud management Consulting Senior Manager to drive system and operational improvement consulting engagements for one of Visa’s largest clients in Japan, enabling better authorization, less fraud and improved profitability across their payment businesses.

The Risk/Fraud management Consulting Senior Manager will drive technology related client engagements and act as the main focal point, coordinating between the client team, other internal stakeholders, and outsourcing partners (as applicable). The Risk/Fraud management Consulting Senior Manager will be responsible for managing various technology related initiatives between Visa and the client including product implementation, system updates based on Visa’s enhancements, and cocreating new systems and solutions. The full range of responsibilities is detailed below:

Responsibilities 

• Support client fraud management leveraging deep understanding of client system and operation, global knowledge base and expertise, and deep knowledge of Visa product

• Define the area of improvement of the client system and propose Visa’s system that can improve client operational efficiencies collaborating with the internal stakeholders.

• Oversee technical project management (PMO) throughout the system development process, including requirements definition, development, testing, and system implementation through deep alignment and collaboration with internal stakeholders

• Project management for various technology related initiatives between Visa and  clients – tracking status, action items, issues and risks for both technology related strategy projects and Visa product implementation, etc.

• Review technical documents showing Visa’s enhancements, identify specific requirements, determine client impact, and support the client to implement necessary system updates

• Develop materials for holistic product discussions with the client to identify most important issues and opportunities, brainstorm potential solutions, and determine priorities and timelines for implementation

• Support leaders in preparing client project proposals, clarifying objectives, and defining scope, deliverables, approach, dependencies, roles and responsibilities, drawing input from the client, local client relationship managers, and functional teams

• Support leaders in overseeing project setup including contracting documentation, stakeholder engagement, workplans, interview guides, client data requirements, and vendor statements of work (as applicable)

• Develop a fact base by undertaking client interviews and analyzing client documentation or processes

• Collaborate with product team, the hub team, the broader global team, or other functional teams to obtain specific subject matter expertise as needed

• Design and deliver compelling presentations to illustrate findings, ideas, and recommendations within consulting engagements and more broadly

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

However, based on the client needs and project requirements, working full time on client premises temporarily or for the mid to long term may be required.

What you get to do in this role:

• Responsible for the creation, deployment and maintenance of ServiceNow Customer Workflow leading practices assets and service offerings including process documents, workshop materials, stories, use cases, etc. 
• Identify areas of deployment process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
• Develop a network of relationships, and collaborate closely, with colleagues across geographies and product lines to ensure consistency of assets
• Liaise with the Product Line Business Unit to ensure leading practice collaboration and alignment, product roadmap input, and overall partnership is in place
• Understand future product release roadmap and its impact to field delivery approach and services offered
• Ability to assess the impact of an upcoming release to existingdelivery assets as well as identify the need for new assets to be created, taking into account industry trends and customer needs 
• Enable delivery teams and Partner Managers on new and updated assets
• Provide feedback into the Business Unit for continual improvement of product capabilities, features and interoperability in consideration of customer needs and requirements
• Assist in strategic customer meetings providing deep subject matter expertise.

About the role…

Although every day will be different, some of the things that you will do regularly include;

• Offering customers a high level of service; starting conversations with them and helping them create outfits
• Analysing selling information and working with the store manager, maximise the sales performance of your department
• Leading a team of sales advisors to achieve excellent standards of service
• Supporting recruitment events and ensure all new colleagues are made to feel welcome and are well-trained.
• Assisting the store manager to identify future talents and putting together development plans to support their progression
• Being a COS brand ambassador and providing the best experience for our customers.
• Stepping in for the store manager in his/her absence 

フロアマネージャーとして、次のようなことが期待されます

• スタイリングのアドバイス、商品知識、店舗での経験を通じて、お客様に高いレベルのサービスを提供すること
• 販売情報を分析し、ストアマネージャーと協力して、担当エリアの販売実績を最大化すること
• セールスアシスタントのチームを率いて、優れたサービス水準を達成すること
• 採用プロセスをサポートし、新入社員を迎い入れトレーニングを実施すること
• ストアマネージャーのアシスタントとして、将来性のあるスタッフを特定し、その成長をサポートするためのキャリア開発を計画すること
• 店舗運営を 管理すること
• COSのブランドアンバサダーとして、お客様に最高のショッピング体験を提供すること
• ストアマネージャーが不在の場合は、ストアマネージャーとしての役割を担うこと

• Title: Sr Ongoing Relationship Manager, Game Services 
• Location: Tokyo, Yotsuya-sanchome 
• Department: Account Management, Game Services 
• Contract: Full-Time, Permanent

PTW is seeking an Ongoing Relationship Manager to oversee our existing business and drive new revenue growth within the video games industry in Japan. This individual must be a consultative, highly motivated Relationship Manager who can cultivate and build long-term relationships with developers and publishers, present PTW services, liaise with operations, negotiate contracts, and manage client relationships. 

This role is ideal for someone who is engaging, personable, enthusiastic, and results-oriented, with a keen eye for detail. Growth will be driven through relationship building and exceeding existing business revenue targets. The successful candidate will have a proven track record of surpassing expectations by cultivating and growing relationships. They will also have an in-depth knowledge of the video games industry, an understanding of the challenges clients face, and a genuine passion for games. 
Note: This is an individual contributor role, and candidates must have knowledge of video games. 

• What You’ll Be Doing 
• Managing relationships with our existing business accounts in Japan games services market. 
• Attending client meetings, presentations, trade shows, etc. 
• Presenting PTW services in line with client briefs. 
• Creating effective solutions that align with client requirements. 
• Cross-selling PTW services to our existing clients. 
• Collaborating with Delivery and support teams to maximize client engagement. 

• 5+ years of experience in account management. 
• Proven track record of exceeding targets through relationship building. 
• Excellent presentation, communication, and interpersonal skills. 
• Ability to forecast opportunities. 
• Self-motivated with strong organizational skills. 
• Motivation, creativity, adaptability, unquestionable ethics, integrity, and team player mentality. 
• Strong 360-degree strategic thinking. 
• Ability to influence and drive results in a complex business environment, including effective communication with all levels from senior executives to working groups across all functions. 
• Excellent communication skills in Japanese and English 
• Passion for video games.

• Permanent & Fulltime with Competitive Salary.
• Group Insurance Benefits coverage.
• Paid personal and sick leave.
• Flexible & remote work model.
• Company provided laptop and phone.
• Fun, diverse, inclusive and collaborative work environment.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

Client facing Sales for Voice Recording Services:

Provide voice recording services to clients using our state-of-the-art in-house Voice recording studio.

Key Duties

• Market Expansion: Conduct thorough research on customer and competitor trends, as well as new technological advancements in the domestic and international video game voice recording market.
• Develop and implement targeted promotional strategies for specific services or customer groups.
• Identify and engage potential target customers.
• Service Requirement Definition and Proposal: Conduct detailed client hearings to identify service requirements.
• Engage in proposal activities, including presentations and quotation submissions, leading to successful deal closures.
• Expand focus from predominantly Japanese game companies to include various other industries.
• Collaborate with domestic and international group companies to finalize service content based on client feedback.
• New Business/Service Planning and Development: Plan and develop new business ventures and services through market research, feasibility studies, business plan formulation, and leading launches.

• Over 5 years of experience in sales, client liaison, or production within the voice recording industry.
• Knowledge of player/customer support management.
• Excellent communication skills in Japanese with the ability to manage new projects independently, from appointment setting to service proposal and closing.
• Basic knowledge of using a CRM and PC software (Word, Excel)
• Proactive and responsible approach towards budget management.
• Passion for video games.
  

Preferred Qualifications:

• In-depth knowledge of the gaming industry or sales experience in the entertainment industry.
• Established network of contacts within the gaming industry.
• Experience in team coordination and team building.
• Business-level English proficiency (TOEIC score of 750 or higher).

Ideal Candidate:

• Language Requirements: Native-level proficiency in Japanese.

• Annual salary review.
• Eligibility for incentive bonuses.
• Transportation allowance (up to 50,000 yen).
• Business casual dress code.
• Comprehensive social insurance.
• Annual paid leave.
• Access to external welfare services.
• Refresh space with coffee machine and office convenience store.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

部門: プレイヤーサポート 

チームリーダーとして、プレイヤーサポートエージェントを効果的かつ効率的にリードしながら、指導、育成、管理を行っていただきます。会社およびクライアントから提示されるガイドラインと手順が確実に遵守されるよう責任を持ち、マネージメントチームからアサインされたチームの運用に関わる業務全般を担当していただきます。 

主な業務内容 

• 日本または他地域に所属するプレイヤーサポートチームのチームリードと連携を取りながら、エージェントのパフォーマンスやリソースを適切に管理する（主なコミュニケーション言語は英語です）。 

• クライアントの担当窓口として、日々のオペレーションに関わるコミュニケーションを円滑に行う。 

• クライアントとのミーティングに参加し、チームのパフォーマンスやお問合せ状況を的確に報告する。 

• ミーティングに必要な資料の作成とデータの分析を主体的に行う。 

• 社内外のリソースを駆使して、チームのパフォーマンス（KPI）を評価する。 

• チームメンバーとの個別面談やパフォーマンスレビューを定期的に実施する。 

• チケットスパイク時の対策やエージェントのアロケーションを主体的に行う。 

• 安定したパフォーマンスが発揮できるよう、エージェントのモチベーションや健康管理を意識する。 

• サービス品質の監視と維持を徹底する。 

• チームのピープルマネージメントと効果的な組織運営をサポートする。 

• クライアントからの指示や要望に対してすみやかに対応する。 

• エージェントからエスカレーションされた案件に対して適切に対応する。 

• 上長の指示のもと、他チームとも連携し、自チームの改善に努める。 

応募条件 

• 日本語および英語での優れたコミュニケーションスキルをお持ちの方 

• ゲーム業界の仕事に対する強い情熱を持っている方 

• ゲームを日常的にプレイされている方 

• カスタマーサポート、カスタマーサービス、またはヘルプデスクなどのチームを管理した経験がある方 

• ライブチャット、メール、電話などのカスタマーサポートの業務経験がある方 

• 他地域の日英バイリンガルチームをリモート環境で管理した経験がある方 

• クライアントとのコミュニケーションに柔軟に対応できる方 

• エスカレーション対応やクレーム処理の経験が豊富な方 

• コンタクトセンターの運営および関連する指標（KPI）に対する深い理解をお持ちの方 

• 優れた組織力を発揮し、優先順位をつけて効果的に業務を遂行できる方 

• 優れたリーダーシップスキルを発揮できる方 

• エクセルなどを使ったデータ分析が得意な方 

• クライアントの要望に沿ってレポートやプレゼンテーション用の資料を作成できる方 

• Business casual dress code.

• Comprehensive social insurance.
• Access to external welfare services.
• Refresh space with coffee machine and office convenience store.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

What an IT Senior Consulting Manager, Managed Services, Visa Consulting and Analytics does at Visa:

We are currently looking for a Senior Manager to drive IT consulting engagements for our clients in Japan, enabling portfolio growth and improved profitability across their payment businesses.

The Senior Manager will drive technology related client engagements and act as the main focal point, coordinating between the client team, other internal stakeholders, and outsourcing partners (as applicable). The Senior Manager will be responsible for managing various technology related initiatives between Visa and a client including product implementation and system updates based on Visa’s enhancements, etc. The full range of responsibilities is detailed below:

On a project-by-project basis: 

• Project management for various technology related initiatives between Visa and one of the largest clients – tracking status, action items, issues and risks for technology related strategy projects, Visa product implementation, etc.
• Proofread materials showing Visa’s enhancements produced by different teams at Visa, figure out specific requirements and determine impact on the client, and support the client to implement necessary system updates
• Develop materials for holistic product discussions with the client to identify most important issues and opportunities, brainstorm and propose potential solutions and determine priorities and timeline for implementation
• Support leaders prepare client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities, drawing input from the client, local client relationship managers, and functional teams
• Support leaders oversee project setup including contracting documentation, stakeholder engagement, workplans, interview guides, client data requirements, and vendor statements of work (as applicable)
• Develop a fact base by undertaking client interviews and analyzing client documentation or processes
• Collaborate with product team, the hub team, broader global team, or other functional teams to obtain specific subject matter expertise as needed
• Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly

Why this is important to Visa

VCA’s services allow our clients to boost their business performance by leveraging Visa’s expansive market insights and data. This in turn drives Visa’s business, creating a win-win relationship where both client and Visa’s incentives are aligned to grow the business. This dynamic combined with the long-term relationship we have with clients enables a deeper level of engagement and impact compared to traditional consulting firms. VCA projects also help drive Visa Japan’s strategic initiatives and accelerate Japan’s transformation to a cashless society.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.