Total 262 Manager job vacancies in AZ, Mesa, 4988 S. Power Rd.

Extra Care Team Leader (Maternity Cover)

£31,946.00 per annum

37 Hours Per Week

Based At Llys Enfys, Llanishen, Cardiff, CF14 5FR

An exciting opportunity has arisen for a Team Leader at Llys Enfys Extra Care scheme in Cardiff on an 11-month fixed-term contract to cover maternity leave. The contract would run until September 2025.

This is an opportunity for you to develop, learn and grow whilst delivering safe, effective and high-quality leadership within across 104 units of older persons accommodation, our largest Extra Care scheme.

As Team Leader, you will be responsible for the day to day running of the scheme, including ensuring residents can maximise their independence and quality of life whilst receiving the appropriate care and support for their needs. You will also be responsible for the management of the building, health & safety, the domestic services team and will take an active role in overseeing the inhouse catering service.

What we need from you:

- Ability to lead and motivate a team and have good communication skills to develop positive working relationships with residents, contractors and stakeholders.

- Understanding of the core principles of active ageing, promoting healthy lifestyles and providing for nutritious meals and special dietary requirements.

- Knowledge of housing and/or have experience of working with older people within a Housing or Care environment (or equivalent relevant experience).

This role is ideal for someone wishing to gain experience in Extra Care and Older Persons Housing Services.

What we will offer in return:

- Wellbeing support.

- Mileage cover for travel.

- Dedicated learning and development team.

- 26 days annual leave, plus Bank Holidays, increasing with length of service.

- Excellent work life balance.

- Agile working.

- Perkbox discounts

What's it like to work at Linc?

Linc are passionate, ambitious, and respectful. We take pride in everything we do; we are creating a happier, healthier Wales.

We are creating an environment for people to flourish; we offer training, support, and career opportunities.

We offer great work life balance, competitive salaries, excellent benefits, wellbeing support and much more!

Our customers are at the heart of everything we do, so in one word - working at Linc is rewarding.

What's next?

Please click apply and complete our short application.The advert will close at 23:45 on Sunday 10th November 2024. We reserve the right to close the advert before this date once we are in receipt of sufficient applications or appoint a suitable applicant.

Before you go…

In trying to make our workforce more diverse, we adopt a Positive Action Rule to people from ethnic minority groups. This means that if you meet the selection criteria in the job advert and are from an ethnic minority community, you will be offered an interview, if you give consent for this rule to be applied to your application.

Deputy Manager Clinical

Are you an organised, methodical nurse who is passionate about delivering positive change? At Care UK you can build a fast-moving nursing career whilst helping our residents fulfil their lives. This is a great opportunity for a passionate and hands on nurse to join the home as a clinical deputy manager.

The ideal colleague will be a personable and hands on nurse who is passionate about delivering best practice and be someone who is looking to join a hardworking and friendly team. At you can expect the best quality care combined with a warm welcome from the team.

What you’ll do

Supporting and deputising for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care.
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills.


You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures, Care plan development and assessments, Walk rounds, Look after all our residents alongside the team and offer personalised centred care.

Where you’ll work

We aim to be innovative in everything we do and are always looking for new ideas to bring into the home.

Our home provides residential, respite and nursing care for older people, including individuals with Alzheimer’s and other forms of dementia.

Our friendly, dedicated team makes sure that each resident feels settled and that their loved ones feel welcome at all times. We support everyone to carry on doing the things that are important to them, so that they can stay as active and independent as possible.
We offer residents lots of choices and always involve them in decisions about their care. And all of our activities are based around residents’ own interests and abilities.

Who you are

An NMC Registered Nurse (RGN, RMN or RNLD), you will be well versed in care planning processes and fully familiar with clinical assessment tools.


You will be keen to develop your leadership skills and clinical knowledge, capable of building close relationships with residents and their families, and determined to drive continuous improvement.

Who we are

Care UK are a multi award winning company who have recently been voted the UKs Best Residential Care Provider of the year, people are our passion and are at the heart of what we do. We are an honest and caring company who look for passionate individuals who care as deeply as we do.

Due to our highly personal and patient-centred approach we have seen rapid growth. We are one of the UKs leading independent healthcare providers who have a progressive new build project where we will see over 15 new build homes open across the country to add to our current portfolio of over 150 homes across the UK in offering expert residential, nursing, dementia and end-of-life care for older people.

What we offer

You can expect competitive pay, access to a company paid web based system for your PIN re validation, bank holiday enhancements, paid DBS check, child care vouchers, cycle to work scheme, thousands of online and in-store discounts and free uniform, Further training and qualifications, Development and progression, Support, guidance and a caring working environment.

To cater to all members of Salford Youth Zone and take the lead on running all aspects of an inspiring, healthy and cost-effective catering provision including line managing Catering Assistants. The café is an essential part of our offer for young people (aged 8-19 years, up to 25 for those with additional needs) and the canteen area must be a warm and welcoming place for all.

The role encompasses creating, preparing and cooking inspiring, innovative and appealing dishes that are low cost, and the post holder must be passionate about local produce, minimising food waste, have a “can do” attitude and relate well to young people.

Package Description: At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Manager. It is essential for this role your hold a Full UK drivers license with access to your own vehicle. ABOUT THE ROLE Your focus as Customer Service Managerwill be to Support the Manager by taking the lead on the sales process and coordinating all admissions and discharges with the home administrator. Other responsibilities will include: Greeting people politely and professionally whether in person or by telephone. Ensuring Front of House team answer the phone in line with Company policy. Managing the process of show rounds and train staff team to manage to the expected standard. Undertaking competitor analysis to ensure accurate data within the local market. Supporting the Home Manager to implement local marketing strategy. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must: Have experience in a previous administration role, sales experience is preferred. Possess effective interpersonal skills and professional telephone manner. Be confident in leading, training and supporting a small team of Customer Service Advisors. Have strong customer relation skills. Be able to prioritise and manage own workload. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline, depending on the volume of applications received and business needs.

Role Description

The Production Stream Team Leaders purpose is to lead the team in achieving their required metrics for the area, with a key focus on team member safety, product quality and process optimisation. Providing daily support and coaching all team members.


Responsibilities will include:

Build a culture of safety within area of responsibility
Ensure that all activities have formal risk assessments
Embrace “Go For Zero” by promoting positive behaviours
Build strong relationships with each member
Minimise absenteeism
Train team on OPEX tools systems and standards
Collect and analyse data to underpin decisions and the allocation of resource within the production stream
Improve key metrics for the production stream and drive problem solving activity
Use visual management to communicate the team performance issues
Ensure that start ups and change-overs are documented, planned and executed
Optimise labour and minimise waste and maximise OEE for the team


Skills Requirement

In this role you will be responsible for managing a team, so previous management experience would be ideal
Experience/understanding of food manufacturing
Proficient in written, numerical and verbal skills
Problem solving and trouble shooting
Ability to record, interpret and analyse key process data
Foundation level Health & Safety, Food Safety & HACCP qualification
The company

Pilgrim’s Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.

Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.

Across Pilgrim’s Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim’s Europe team are based in our Pilgrim’s UK, Moy Park, Pilgrim’s Food Masters and Pilgrim’s Shared Services businesses.

We operate the UK’s only flexible multi-temp, shared customer delivery logistics network. We buy, warehouse, pick and distribute products to the nation’s best loved food and drink brands every single day and provide the best experience to our customers.

Our warehouse is fast paced and forms an essential part of the depot in delivering the right products to our customers on time. We have an opportunity for a Warehouse Team Manager to support and facilitate the success of the warehouse.

The purpose of this role is to lead a team of Warehouse Operatives on a day-to-day basis ensuring productivity targets and safe working methods are met.

Role and Responsibilities:

• Understand the agreed requirements of internal and/or external customer and deliver on these requirements
• Communicate the required standards to the Warehouse team and ensure they are fully understood
• Train and coach Warehouse staff to achieve set standards
• Monitor team performance and behaviour, where necessary take corrective action to achieve agreed standards
• Complete new starter 3/7/11 reviews and contribute to the decisions on confirmation of employment
• Motivate team members by communicating performance targets, areas for improvement, giving praise and recognition for achievement or improvement
• Ensure employees understand company policies and procedures
• Be visible in leading the team and area in maintaining and improving safety standards with the objective of zero accidents
• Take appropriate measures to minimise stock loss and cost of credits in their area
• Maintain standards of housekeeping and hygiene in line with depot quality and safety standards
• Understand and comply with the relevant food safety legislation, ensuring team members comply with and understand the requirements in which they have been trained
• Understand and implement the Disciplinary and Grievance policies, through participating in Disciplinary/Investigatory meetings acting as Chair/Investigating Officer as necessary
• Actively seek to solve Grievance issues promptly and wherever possible informally before the formal procedure is invoked
• Manage the demands of the shift, dealing with problems that may arise in a professional, effective manner
• Identify staff training and development needs
• Monitor morale levels within the team and communicate any concerns to your Manager
• Monitor the administration of payroll and attendance recording, to ensure accuracy and issues or trends are highlighted
• Adopt a flexible approach to working shifts including weekends and Bank Holidays to deliver an efficient and effective service to customers in line with any operational requirements
• Develop positive relationships with colleagues in all departments and the management team
• By words and actions, promote a positive, achievement orientated and respectful work environment with your team and colleagues

Working Hours:

40 hours per week working 4 days on and 4 days off which may include weekends and public holidays.

Potential Overtime available.

Job Title: Customer Experience Manager

Location: Sheffield

Are you an experienced Manager with a passion for customer service? Join our team in Falkirk and play a key role in enhancing customer experiences in the dynamic fields of restoration and construction.

Key Responsibilities:

•

Customer Relationship Management:

• Build and maintain positive relationships with customers.
• Address inquiries promptly and professionally.

•

Administrative Excellence:

• Oversee daily administrative tasks.
• Manage customer records with precision.

•

Communication and Coordination:

• Collaborate with internal teams for seamless operations.
• Act as a liaison between customers and departments.

Qualifications:

• Managerial experience in customer service or administration.
• Strong organizational and communication skills.

How to Apply:

To apply or inquire, contact Zana at 07442925912 or Zana@coregroup.org.uk . Please include "Customer Experience Manager Application" in the subject line.

Join us and contribute to elevating customer experiences in the restoration and construction industry!

We operate the UK’s ONLY flexible multi-temp, shared customer delivery logistics network. We buy, warehouse, pick and distribute the entire stock that goes into our customer’s stores across the UK, priding ourselves on quality of service.

We are currently recruiting for a Stock Control Team Manager to manage the stock control team and the accuracy of stock in all chambers at depot level.

The successful candidate will provide guidance and support to the stock control team, ensuring that objectives and the departments key tasks are efficiently met, workloads are well balanced, and the team are motivated and clear of individual and department objectives.

This role is also responsible for ensuring the effective control of client non-conforming products in line with Audit requirements and to work effectively and inclusively as part of the w/house management team, to encourage and strive for continuous improvement in client product availability, warehouse efficiency, reducing stock loss and encouraging colleague participation and inclusion at all levels.

• Ensure all product isolations and/or recalls (mock or otherwise) are carried out and documented as per BFL process and in line with relevant food safety legislation
• To manage the PI cycle and counts from the PI Clerks, monitoring, investigating and reporting on stock issues to the w/house management team and supply chain/NAMs as appropriate
• The timely investigation and correction of ledger/SAP/ Goods receipt queries
• Investigate and report back to CAD on customer shortages, pick errors and credit requests
• To ensure new lines (SKU) are given appropriate pick locations in a timely fashion for allocations and promotions
• Review and continually look to improve pick layout for increased productivity and reduced damages
• Arrange dead stock/charity collection and write off (Working to net zero food waste targets)
• Ensure Administration of IBT documentation takes place within depot
• To monitor and manage product shelf life and best before dates (stock rotation)
• To ensure that extensive communication channels exist and are upheld between suppliers, managers, in-house colleagues and external depots
• Ensure warehouse consumables are ordered and stocked to the correct levels in depot
• To train and develop his/her team
• Carry out appraisals and regular one to one’s with team as appropriate
• Monitor department absence carrying out Return to Work interviews
• Ensure that the stock control team always comply with legal standards and company procedures, values and objectives

• Analytical and numerical skills, ability to prioritise, reactive as well as proactive
• Ability to work on own initiative with minimum supervision
• Excellent communication skills
• Must have the ability to prioritise and work well as a team and under pressure.
• Able to manage and develop the stock control team
• Experience within a fast-moving w/house environment
• Previous stock control and team management/supervision experience desirable

Job Title: Bench Team LeaderDepartment: Finishing Benches
Location: Role will initially be based at Unit 25, I.O. Centre, Lea Road, Waltham Cross, Hertfordshire EN9 1AS and move to Bishop Stortford CM23 4AS (permanent site) once operational
About The Delta Group
The Delta Group is the parent company of 5 internationally recognised organisations: Lick Creative, Superior Creative Services, Digital Viscom, Delta Display and MPD Fulfilment.
As a major visual communications group, we specialise in the design, print and fulfilment of promotional marketing materials. Our aim is to innovate, progress and evolve our clients’ marketing campaigns to give stand-out in a crowded market. We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one.
Our belief is that in a changing industry, we must be a company that can change with it.
Role Overview

To role is to perform packing/assembly collation and stripping work as requested on your specific shift.
Packing parcels, various sizes
Perform collation work – leaflet packing, labels etc.
Appling self-adhesive/magnetic tape on printed materials.
Lifting parcels on pallets and shrinkwrapping
Setting up or assisting on glue operation and drilling
Motivating the team, highlighting any underperforming staff
Managing and monitor temporary staff
Label all work as instructed and send completed jobs to library/dispatch
Make sure staff recycle waste correctly
Notify Supervisor of RDC issues
Follow the QC process

Key Responsibilities

First POC for external drivers collecting goods to deliver.
Check goods against delivery notes for accuracy and report any damages.
Load and unload trucks and vans in line with H&S procedures.
Move goods to relevant area/departments using PPT/counterbalance.
Notify the relevant department via the delivery note of any short shipments/mis-picks.
Notify relevant department of any damaged goods received.
Physical movement of stock from the Goods In area to the warehouse and/or packing and putting away stock onto the shelves.
Ensure all stock movements are accurately recorded.
Ability to use a PC and Microsoft Office.
Maintain the dispatch area ensuring that it is kept tidy.
Any other reasonable request.

Knowledge, Skills and Experience

Attention to detail
Ability to work to procedures
Good communicator
Ability to prioritise workload
Flexible and trustworthy

Employee Benefits

Employee assistance programme
Staff discount and rewards scheme
Free on site parking
Modern facility
Pension
Free Uniform
On site staff canteen


Shift 1: Monday, Tuesday, Saturday, Sunday (7 to 7)
Shift 2: Wednesday, Thursday, Friday (7 to 7)
(Shifts are on a rotation basis)
Salary: £11.72p/hr
Location: Role will initially be based at Unit 25, I.O. Centre, Lea Road, Waltham Cross, Hertfordshire EN9 1AS and move to Bishop Stortford CM23 4AS (permanent site) once operational
If this sounds like the right opportunity for you, apply now!

Job Title: Customer Experience Manager

Location: Sheffield

Are you an experienced Manager with a passion for customer service? Join our team in Falkirk and play a key role in enhancing customer experiences in the dynamic fields of restoration and construction.

Key Responsibilities:

•

Customer Relationship Management:

• Build and maintain positive relationships with customers.
• Address inquiries promptly and professionally.

•

Administrative Excellence:

• Oversee daily administrative tasks.
• Manage customer records with precision.

•

Communication and Coordination:

• Collaborate with internal teams for seamless operations.
• Act as a liaison between customers and departments.

Qualifications:

• Managerial experience in customer service or administration.
• Strong organizational and communication skills.

How to Apply:

To apply or inquire, contact Zana at 07442925912 or Zana@coregroup.org.uk . Please include "Customer Experience Manager Application" in the subject line.

Join us and contribute to elevating customer experiences in the restoration and construction industry!

Deputy Manager Clinical

Are you an organised, methodical nurse who is passionate about delivering positive change? At Care UK you can build a fast-moving nursing career whilst helping our residents fulfil their lives. This is a great opportunity for a passionate and hands on nurse to join the home as a clinical deputy manager.

The ideal colleague will be a personable and hands on nurse who is passionate about delivering best practice and be someone who is looking to join a hardworking and friendly team. At you can expect the best quality care combined with a warm welcome from the team.

What you’ll do

Supporting and deputising for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care.
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills
You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures
Care plan development and assessments
Walk rounds
Look after all our residents alongside the team and offer personalised centred care.

Who you are

An NMC Registered Nurse (RGN, RMN or RNLD), you will be well versed in care planning processes and fully familiar with clinical assessment tools.
You will be keen to develop your leadership skills and clinical knowledge, capable of building close relationships with residents and their families, and determined to drive continuous improvement.

Who we are

Care UK are a multi award winning company who have recently been voted the UKs Best Residential Care Provider of the year, people are our passion and are at the heart of what we do. We are an honest and caring company who look for passionate individuals who care as deeply as we do.
Due to our highly personal and patient-centred approach we have seen rapid growth. We are one of the UKs leading independent healthcare providers who have a progressive new build project where we will see over 15 new build homes open across the country to add to our current portfolio of over 120 homes across the UK in offering expert residential, nursing, dementia and end-of-life care for older people

What we offer

Opportunities to progress through our personalised career paths into more senior and management roles
Revalidation support
Comprehensive clinical training programme
Competitive refer a friend scheme of up to £1000 depending on role
Cycle to work scheme
Free DBS
Free uniform
Thousands of online and in-store discounts across big known retailers enabling our colleagues to make big savings on every day shopping such as holidays, supermarkets and travel.
Employee Assistance Programme – Immediate access to a confidential telephone counselling and legal information service which operates 24 hours a day, 365 days a year to include support such as financial and family concerns

#ClinicalRoleCareUK

• Managing an existing portfolio of disciplined Premier and Family Shopper retailers, assisting and advising them on ways to improve and enhance their Store offer to their consumers.
• A priority on recruiting new business from competitor and independent retailers through selling the benefits of joining the leading symbol fascia in the convenience sector.
• Challenging and advising on under performing stores, how they can improve to meet their contractual obligations.
• Ensuring that feedback is shared with the retail functions.
• Supporting the creation of a culture which recognises the right behaviours, with Everyone is Welcome and makes Booker ‘A Place to Get On

• Successful career to date with a core skill set around influencing customers.
• Exceptional relationship building capability.
• Commercial understanding.
• Effectiveness in a remote field based role as well as being part of the Retail team.
• Ability to challenge, develop and embed change.
• Ability to make pragmatic decisions based on information given
• A natural ability to listen and advise customers on best practice.
• Strong intellectual capability, supported by judgement.
• A positive nature, able to adapt in a changing landscape
• A high level of resilience

We are currently recruiting for a Retail Development Manager to join our Field Team, covering a geographical area within the UK. This is a fantastic opportunity for the right candidate to grow and develop their territory as the Budgens brand expands. The patch will cover the West Midlands including Wolverhampton, Worcester, Birmingham and Coventry.

As this is a field based role, you\\'ll receive a car allowance along with a company fuel card. More details will be provided at interview stage.

As a Retail Development Manager, you will be required to support our existing Budgens retailers in identifying growth opportunities. You will assist our retailers in creating and developing their business plans whilst providing support on implementation. By working closely with our retailers, you will be responsible for maintaining these important relationships and guiding retailers on how to maximise the effectiveness of our Budgens brand.

You will also be responsible for new business growth in your region through the recruitment of competitor stores and identifying new store opportunities for existing retailers.

You’ll have previous experience of working within the food retail and wholesale sector, with a particular focus on your local area and have an understanding of the social and economic factors affecting the area.

It’s essential that you’ve worked in a commercial environment with experience of developing business improvement plans as well as having direct experience of new business recruitment.

You’ll be a clear communicator who is customer focused with strong sales negotiation skills. We’re looking for someone who is proactive and can have an inventive approach to problem solving.

As this is a field based role, a full driving licence is essential.

Job Title: Account Manager
Department: Client Services
Reporting to: Account Director
Remote: Hybrid working (3 days office / 2 days WFH)
Location: London (Client site) and Waltham Abbey

About Delta Group
We are the UK & Ireland’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers, and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.
We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.
We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative / design, POS print, signage, warehousing, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients strategic goals.
For more information about the Delta Group, please visit: https://thedeltagroup.com/

Role Overview
We provide in-store point of sale (POS) solutions to a leading retailer. This includes working with their marketing procurement team to develop innovative and cost-effective POS solutions that amplify their weekly offers and product ranges. In addition, we work with their in-house creative team to provide artwork creation / adaptation and design work. Our core services are that of in-store POS production for weekly and seasonal campaigns, but also include liaison with their Regional Managers to deliver effective Local Store Marketing and in-store signage installation services, often across their full estate of approximately 900 stores across the UK. Our client operates as a lean team and we work to drive automation and efficiencies in the way we deliver our services to them.
Primary Objectives

Project manage jobs from start to finish, paying attention to detail and being mindful of client requirements and Delta business processes.
Take briefs from Account Director or client and ensure that all relevant information is captured.
Utilise technology platforms such as;

Delta’s proprietary campaign planning system to create production briefs; manage library requirements, auto-artworking and proofing functionality.
Integrated business management system to capture project details and fulfil all associated administration


Continually look at processes and self-improvements that will benefit the client and your development. Discuss with Account Director and take ownership in finding the solution.
Manage client expectations and aim to deliver exceptional service.
Build and develop excellent relationships with client stakeholders and internal teams to ensure there is a two way flow of information and all teams are working together to deliver for the client.
Take a hands-on approach to issue resolution with the client and Account Director.
Continually look for other opportunities within your client base and ask for support from other Delta team members as and when needed to ‘sell’ these in.

Key responsibilities

Plan and brief projects as requested by the client or AD taking full responsibility for service delivery.
Attend client briefing meetings as and when required, offering advice and support.
Spend time at client sites reviewing campaign execution, identifying ideas for improvements.
Attend installations at client sites where needed.
Maintain and manage weekly work in progress schedule (WIP) and weekly update.
Manage purchase order process, obtaining purchase order numbers for all jobs
Support client and internal teams with any post campaign follow ups, issue resolution etc.
Work with the Account Director to create any required business/client reporting or forecasting.

Skills, Knowledge and Experience

Print & production knowledge (Essential)
Project management, comfortable working to critical paths and managing expectations and risk
Good interpersonal and communication skills
Ability to prioritise work to meet client needs.
Accuracy and attention to detail.
Experience in business / project reporting.
Good IT literacy

The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.

Job Title: Senior Account ManagerDepartment: Client ServicesReporting to: Group Account Director

About Delta Group
We are the UK & Ireland’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers, and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.
We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.
We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative / design, POS print, signage, warehousing, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients strategic goals.
For more information about the Delta Group, please visit: https://thedeltagroup.com/
Role Overview
To support the Group Account Director in providing a service that focuses on putting the client first. The role will involve a balance of business development / growth and account management, with the Senior Account Manager (SAM) required to develop strong relationships with multi-level client stakeholders and identify their priorities / needs. The SAM must be able to qualify business development / growth opportunities, and put forward quality and achievable solutions whilst simultaneously achieving our business objectives. This role also requires the ability to manage projects from start to finish, being pro-active in your approach to ensure these are seamlessly moved through production in order to deliver against agreed SLA’s and KPI’s.
Primary Objectives

Build relationships with new and existing clients, ensuring we deliver best in class service
Growing client relationships, understanding and developing key areas where we can assist
Manage projects seamlessly from start to finish, providing right first-time information to the business and regularly updating the client
Make process improvements that will benefit the client and Delta
Work with the Account team to develop, deliver and report on the account development plan
Build and develop excellent relationship with the production teams to ensure there is a two-way flow of information and both teams are working together to deliver for the client and Delta.
Develop opportunities to ‘sell in’ the full Delta Group offering
Understand current jobs, minimizing production costs and timings, reducing both material and time wastage involved in the quote through to complete production
Take briefs from the client and ensure that all relevant information is captured; utilise the Workstream campaign planning system to log campaigns and ensure that accurate briefs with all information are passed into Delta production
Operate the invoicing process accurately and in a timely fashion

Key Responsibilities

First point of contact for new and existing clients, understanding their requirements, asking the right questions when taking briefs to establish a level of trust
Plan and brief projects as requested by the client or GAD and take full responsibility for service delivery
Attend client briefing meetings as and when required. Have a role in offering advice and support
Provide suggestions on how to add value to processes and systems whenever possible, driving more effective ways of working
Spend time in stores viewing campaigns and consider how they have been implemented and offer ideas for improvements etc
Seek cost saving and innovation opportunities and provide updates to the GAD
Take part in pre-production meetings for all key projects ensuring that all relevant front of house and back of house personnel attend
Escalating and making the GAD aware of any issues in a timely manner, assisting in their quick resolution
Support client with any post campaign follow ups, issue resolution etc
Work with the GAD to create any required reporting or forecasting for the client and business

Skills, Knowledge and Experience

Strong print knowledge and track record of working with retail clients
Ability to deliver against agreed client budgets and internal sales targets
Confident in front of clients and back of house teams
In depth knowledge of customer service, good interpersonal skills and able to develop positive client relationships
Great organisational skills with ability to prioritise work to meet client needs
High level of attention to detail
Demonstrates a positive and ‘can do’ approach at all times
Ability to be adaptable to business and client needs
Passion for delivering the highest quality service
Good IT literacy, including knowledge of MS Word and PowerPoint & exceptional Excel skills

The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.