Total 16 Junior Executive Contract job vacancies in WP Kuala Lumpur

職位要求：

• 根據排班表協助，24小時待命，在商定的時間內處理相關區域內的故障。
• 進行現場幹預，恢復和糾正故障設備，使設備功能恢復到規定的商定指標內。
• 在參與網路故障、預防性維護和其他活動期間，按照要求執行組裝工活動，包括按照商定的品質和時間表進行服務交付活動。
• 管理所有發出的工作單，並在允許的時間內有效管理其開啟和關閉。
• 執行了所需的例行預防性維護、CA、RF、WO、MR 更新以及網路元素的所有相關工作均在商定的時間表內。
• 在商定的時間內，在上級指定和指示的職責範圍內處理客戶投訴。
• 在相關日誌和系統中記錄所有 TT 日誌要求、時間表和所有報告，並確保所有資料始終準確更新。
• 執行所有商定的改進措施以提高團隊績效。
• 在每次工作完成之前、期間和之後，按照所需的指南和要求（包括現場訪問和監督），在維護良好且安全的工作場所以安全的方式執行工作活動。
• 透過根據專案要求執行所需的商定活動，支援根據商定的工作範圍和所需的時間表執行和實施專案。
• 透過識別潛在危險並提出糾正措施以減輕危險，確保所有場所處於良好和安全的工作環境。
• 確保所有站點都得到適當保護，並透過確保只有授權人員才能透過規定流程進入站點場所來控制對站點的存取。
• 根據專案要求，支援現場存取和金鑰管理，並在必要時陪同第三方現場活動。
• 遵守並實施公司的 EHS 政策，包括：
• 了解公司的 OSHE 以及其工作區域中的危險/方面及其風險/影響。
• 對自己以及可能因工作中的行為或疏忽而受到影響的其他人的安全和健康採取合理的照顧。
• 配合雇主或任何其他人履行 OSHA 1994 或據此制定的任何法規對雇主或其他人施加的任何職責或要求。
• 始終穿戴或使用雇主提供的任何防護設備或服裝，以防止其安全和健康面臨風險。
• 遵守其雇主或任何其他人根據 OSHA 1994 或任何其他規定制定的任何關於 OSHE 的指示或措施

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 年假
• 病假

職責：

1.直播帳號管理：

• 監督直播帳戶的日常運作。
• 安排直播會話並確保及時執行。
• 與直播主協調規劃和準備內容。
• 監控直播的品質以及是否符合公司標準。

2. 收入和績效責任：

• 追蹤和分析直播的關鍵績效指標 (KPI)。
• 制定並實施策略以增加收視率和參與度。
• 優化內容和促銷活動以推動收入成長。
• 進行績效審查並為管理層產生報告。

3、營運支援：

• 協助營運經理規劃和協調直播活動。
• 與行銷、銷售和產品團隊合作，使直播活動與整體業務目標保持一致。
• 確保直播設備和軟體的正確設定和功能。

4. 培訓與發展：

• 提供持續的回饋和指導以提高績效。

5. 行政任務：

• 維護直播時間表和績效指標的準確記錄
• 處理特殊活動或促銷活動的後勤和協調。
• 確保遵守與直播相關的法律和監管要求。

資格：

• 行銷、大眾傳播或相關領域的文憑或學士學位。
• 在電子商務營運、直播或數位行銷方面擁有豐富的經驗。
• 強大的分析能力，能夠解釋數據並做出明智的決策。
• 出色的組織能力和多任務處理能力。
• 有效的溝通和人際交往能力。
• 熟練直播軟體和工具。
• 精通中文將成為與中國利害關係人打交道的優勢。
• 能夠在快節奏的環境中工作並在緊迫的期限內完成任務。

首選技能：

• 擁有管理電子商務平台和工具的經驗。
• 了解社群媒體趨勢和最佳實踐。
• 創造性思考和解決問題的能力。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 醫療保險

Responsibilities:

1. Live Streaming Account Management:

• Oversee the day-to-day operations of live streaming accounts.
• Schedule live streaming sessions and ensure timely execution.
• Coordinate with live streaming hosts to plan and prepare content.
• Monitor live streaming for quality and compliance with company standards.

2. Revenue and Performance Responsibility:

• Track and analyze key performance indicators (KPIs) for live streaming.
• Develop and implement strategies to increase viewership and engagement.
• Optimize content and promotional activities to drive revenue growth.
• Conduct performance reviews and generate reports for management.

3. Operational Support:

• Assist the Operations Manager in planning and coordinating live streamingcampaigns.
• Collaborate with marketing, sales, and product teams to align live streaming activities with overall business goals.
• Ensure proper setup and functionality of live streaming equipment and software.

4. Training and Development:

• Provide ongoing feedback and coaching to improve performance.

5. Administrative Tasks:

• Maintain accurate records of live streaming schedules and performance metrics
• Handle logistics and coordination for special events or promotions.
• Ensure compliance with legal and regulatory requirements related to live streaming.

Qualifications:

• Diploma or Bachelor degree in Marketing, Mass Communications, or related field.
• Proven experience in eCommerce operations, live streaming, or digital marketing.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Proficiency in live streaming software and tools.
• Proficiency in Chinese language will be an advantage point in order to deal with stakeholders from China.
• Ability to work in a fast-paced environment and meet tight deadlines.

Preferred Skills:

• Experience in managing eCommerce platforms and tools.
• Knowledge of social media trends and best practices.
• Creative thinking and problem-solving skills.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Medical insurance

We are seeking an enthusiastic and result-driven Education Counselor with a strong background in sales and marketing to join our team. As an Education Counselor, you will be responsible for promoting our educational programs, reaching out to potential students, and guiding them through the enrollment process.

Key Responsibilities

• • Promote our educational programs to prospective students and their parents through various marketing channels
  • Conduct personalized counselling to understand the needs and goals of students and assist them in making informed decisions
  • Develop and maintain a network of potential students through leads generation and follow up activities
  • Stay up to date with the latest educational trends and market insight by performing market analysis and research on competitor
  • Maintain a high standard of customer service throughout the enrollment process. 

General Requirements

• • Candidate from other education background such as Degree, Diploma or SPM with proven experience as telemarketer or similar sales/ customer service role are welcome to apply.
  • Able to maintain friendly and professional relationships with all stakeholders.
  • Working experience in a higher education institution or in marketing/sales would be an advantage.
  • Able to perform under stressful and tight-deadline situations.
  • Excellent communication skills.
  • Persistent and result-oriented.
  • Patient and able to handle customer rejection.
  • Working hours: 8.30am -6pm (5 days/ week)

Perks & Benefits

• Nearby public transport
• Personal leave
• Personal development opportunities

Job Responsibilities:

• Build and expand client base, develop business projects.
• Maintain high marketing achievement, foster relationships with clients and organizations.
• Conduct marketing presentations for corporate customers.
• Prepare business proposals, pricing, promotions, tenders, marketing activities, and forecast reports.
• Establish connections with clients, consultants, subcontractors, authorities.
  Undertake various assignments directed by the Director.

Job Requirements:

• Possess minimum three (3) to four (4) years working experience in related fields.
• Proficient in Microsoft Word, Excel and PowerPoint 
• Flexible, patient, self-motivated with positive working attitude and able to foster team work.
• Good interpersonal and communication skills.
• Able to work independently.
• Possess own transport as travel is required
• Able to prioritize, organize and co-ordinate with minimum supervision.
• Candidates can start work immediately.

Perks & Benefits

• Personal development opportunity

Main Job Tasks and Responsibilities:

• Monitor day-to-day operation for application, database, server, storage, network devices and connectivity.
• Assist in facilitating/escorting external vendors for repairs tickets or installation of servers.
• Provide proactive capacity monitoring via monitoring tools, perform clean-up, report or escalation when required. 
• Manage, follow up and resolve cases as per company's internal case logging system.
• Perform Level 1 troubleshooting by following the procedures/guidance given.
• Manage and follow up the escalation to level 2 support, principal or service provider for any incident or problem beyond the support scope.
• Physically check and verify physical assets to make sure assets are in good condition.
• Understand the requirements of 24x7 on-site support.
• Ensure facility regulations and safety policies are enforced before external personnel enter Data Center room.
• Perform ad hoc jobs for urgent requests.
• Compile reports for monthly tickets (incident, problem and request).
• Monitor and report the company capacity status.
• Provide a clean work environment by ensuring the facility is clean.
• Executing daily walkthroughs of IT equipment and MEP equipment.

Education and Experience:

• Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• At least 1-2 years of large-scale Data Center on-site operating experience
• Strong technical understanding of Data Centers, operational excellence and a willingness to innovate in a constantly evolving environment.
• Required Skill sets / hands-on experience:
  • Network equipment
  • Hardware installation
  • Application monitoring 
  • SAN equipment 
  • Database Management 
  • Maintenance troubleshooting processes

Perks & Benefits

• Employee equity
• Medical insurance
• Personal development opportunities

工作職責：

• 建立和擴大客戶群，開發業務項目。
• 維持較高的行銷成就，培養與客戶和組織的關係。
• 為企業客戶進行行銷簡報。
• 準備商業提案、定價、促銷、招標、行銷活動和預測報告。
• 與客戶、顧問、分包商、當局建立聯繫。
  承辦主任交辦的各項工作。

職位要求：

• 擁有至少三 (3) 至四 (4) 年相關領域的工作經驗。
• 精通 Microsoft Word、Excel 和 PowerPoint
• 靈活，耐心，有上進心，工作態度積極，能促進團隊合作。
• 良好的人際溝通和溝通能力。
• 能夠獨立工作。
• 由於需要旅行，因此擁有自己的交通工具
• 能夠在最少的監督下確定優先順序、組織和協調。
• 候選人可以立即開始工作。

津貼和福利

• 個人發展機會

Main Job Tasks and Responsibilities:

• Monitor day-to-day operation for application, database, server, storage, network devices and connectivity.
• Assist in facilitating/escorting external vendors for repairs tickets or installation of servers.
• Provide proactive capacity monitoring via monitoring tools, perform clean-up, report or escalation when required. 
• Manage, follow up and resolve cases as per company's internal case logging system.
• Perform Level 1 troubleshooting by following the procedures/guidance given.
• Manage and follow up the escalation to level 2 support, principal or service provider for any incident or problem beyond the support scope.
• Physically check and verify physical assets to make sure assets are in good condition.
• Understand the requirements of 24x7 on-site support.
• Ensure facility regulations and safety policies are enforced before external personnel enter Data Center room.
• Perform ad hoc jobs for urgent requests.
• Compile reports for monthly tickets (incident, problem and request).
• Monitor and report the company capacity status.
• Provide a clean work environment by ensuring the facility is clean.
• Executing daily walkthroughs of IT equipment and MEP equipment.

Education and Experience:

• Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• At least 1-2 years of large-scale Data Center on-site operating experience
• Strong technical understanding of Data Centers, operational excellence and a willingness to innovate in a constantly evolving environment.
• Required Skill sets / hands-on experience:
  • Network equipment
  • Hardware installation
  • Application monitoring 
  • SAN equipment 
  • Database Management 
  • Maintenance troubleshooting processes

Perks & Benefits

• Employee equity
• Medical insurance
• Personal development opportunities

JOB PURPOSE

This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.

JOB ACCOUNTABILITIES / KEY RESULT AREA

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES

Formal Education

High School Certificate (or) Diploma/Bachelor’s degree

Work Experience

Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.

Language Proficiencies

Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
• Preferably at least 2 years of related working experience.
• Preferably undefined specializing in Management or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

Job Brief:

The Customer Service Team Leader will oversee and manage a team of Customer Service Agents to ensure high-quality service delivery and customer satisfaction. This role involves leading by example, providing guidance, and ensuring the team meets performance metrics. The ideal candidate will possess strong leadership abilities, a deep understanding of the customer service environment, particularly in the e-commerce and financial services industries, and have a risk-based approach to solving problems.

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users & handle escalations if required. Manning of escalation queues.
11. Communicate effectively & motivate team members to perform better
12. Utilize expert knowledge of fintech, banking, and payment processing rules to handle and solve customer challenges in a timely manner & generate relevant reports for operational discussion and analysis.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2.4 years of experience in a call center environment, preferably within the e-commerce, financial services, banking, or commercial sectors.

3.  At least 2 years of experience managing a team in a customer service setting.

4.   Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5.Strong understanding of fintech, banking payment processing, and subscription-based revenue models.

6. Strong analytical and mathematical skills with attention to detail.

7.Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.Excellent written and verbal communication skills in English.

9. Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

Job Overview: We are seeking a knowledgeable and experienced SAP and Insurance Subject Matter Expert (SME) to join our team. The ideal candidate will possess deep expertise in SAP solutions as they relate to the insurance industry, including policy administration, claims management, and financial reporting. This role will involve collaborating with cross-functional teams to optimize SAP implementations and enhance business processes.

Key Responsibilities:

• Consultation & Strategy: Provide expert guidance on SAP solutions tailored for the insurance sector, advising on best practices and industry trends.
• Implementation Support: As a senior team member, spearhead SAP implementation projects to ensure they align with insurance processes, regulatory standards, and SAP best practices.
• System Configuration: Oversee the configuration of SAP modules (e.g., SAP FS-PM, FS-CD) specific to insurance operations.
• Business Process Improvement: Analyse existing business processes and recommend enhancements to optimize performance and efficiency within the SAP landscape.
• Training & Development: Develop training materials and conduct workshops for end-users and stakeholders to promote the effective use of SAP tools.
• Support & Troubleshooting: Act as the primary point of contact for system-related inquiries, providing troubleshooting support and solutions.
• Documentation: Create and maintain comprehensive documentation for processes, configurations, and user guides.
• Collaboration: Work closely with IT, finance, compliance, and operational teams to ensure seamless integration of SAP solutions within the organization.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
• Proven experience (5+ years) in multiple SAP modules.
• Strong understanding of insurance processes, including underwriting, policy management, and claims processing.
• Familiarity with SAP modules relevant to insurance (e.g., SAP FS-PM, FS-CD).
• Utilize in-depth knowledge to assess gap findings and develop effective solutions.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Relevant SAP certification(s) is a plus.

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Initiate outgoing calls to prospective or existing customers for various purposes, such as sales & membership renewals 
• Process customers’ application in a timely manner
• Identify potential leads and gather relevant information for sales or marketing teams.
• Meet daily or weekly call volume and sales targets set by the company.
• Record all call information.
• Provide proper advice to caller by explaining procedures & providing information.
• Contacting potential clients through cold calls and emails and maintaining a log of that activity within the company’s engagement platform
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

• Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.
• Previous experience as a Telemarketing with 1 year experience
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Job Requirement:

• Candidate should possess a Primary / Secondary School, Diploma / Advanced Diploma, Professional Certificates or equivalent in All Business Field,All Engineering Field,Personal Services,All Others Field
• Preferably at least 1 year of related working experience.
• Preferably undefined specializing in Others or equivalent.
• Good communication skills in English,Malay,Chinese,Mandarin language for both spoken and written
• 1 undefined positions available

Job Brief:

As Customer Service Representative, you may be assigned to different contact centre projects, campaigns be it inbound or outbound as and when demanded by the business of the Company where you are deployed to work. The itemised list above is by no means exhaustive, and your Job Description may vary from time to time depending on business needs. 

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users.
11. Communicate effectively with team members and users.
12. Always motivate team members to perform better.
13. Conduct interviews when hiring is required.
14. Act as subject matter expert.
15. Generate relevant reports for operational discussion and analysis.
16. Handle escalations if required. Manning of escalation queues.

Job Requirements:

1. Possess a Diploma or Degree in related fields.

2. Minimum 2 years of experience as Team Leader in a contact centre environment.

4. Must be able to supervise, train, coach & motivate a team.

5. Required skill(s): coaching skills, leadership and mentoring, ability to do business presentations, and People Management.

6. Must be a critical and analytical thinker.

7. Excellent communication and writing skills in English, Mandarin and Cantonese is mandatory.

8. Strong interpersonal skills and the ability to build rapport with Team members and both internal and external customers.

9. Able to multitask, work independently with minimal supervision.

10. Proficient in Microsoft Office applications and experience working with CRM systems.