Total 3,505 tourism management job vacancies in Malaysia

Job Description:

Supports the project managers and the project stakeholders in planning, executing, monitoring, and controlling the projects within an organization. A PMO can also provide guidance, standards, tools, and best practices for project management, as well as facilitate communication, collaboration, and learning across the projects. A PMO can operate at different levels, such as portfolio, program, or project level, depending on the scope and complexity of the projects.

Here’s an overview of Project Management Officer’s (PMO) responsibilities across project phases:

Initiation: Define project objectives and scope to align with organizational goals and address business needs effectively.

Planning and Design: Develop comprehensive project management plans that outline deliverables, timelines, budgets, and resource requirements for successful project execution.

Execution: Facilitate the implementation of project plans, coordinate activities, and ensure the timely delivery of project deliverables to stakeholders.

Monitoring and Controlling: Continuously monitor project progress, identify potential issues or risks, and implement corrective measures to keep the project on track and within scope.

Closure: Conclude the project activities, assess project performance, and generate a project closure report to document achievements, lessons learned, and recommendations for future projects. 

Requirements:

• Bachelor’s degree or equivalent
• Proven work experience as a Project Management Officer or similar role
• Strong leadership skills.
• Good written and verbal communication skills
• Strong attention to details and technicalities
• Excellent organizational and technical abilities
• Good interpersonal and multi-tasking skills
• Relevant training and/or certifications as a Project Management Officer

Perks & Benefits

• Commission and bonus
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Dental insurance
• Vision insurance
• Paid training and development
• Remote work flexibility

Support in the management of the contracted maintenance, cleaning, pest control, waste management, security, and landscaping service providers, through their site supervisors to ensure delivery of service according to the Service Level Agreement while effectively managing cost.

1. Supervise contractors / suppliers / vendors related to facilities management
2. Develop and maintain business relationship with contractors and vendors to facilitate ineffective and efficient mall operations.
3. Facilitate coordination for tenants’ fit out works.
4. Monitor procedures and records relating to the mall’s structure, mechanical and electrical maintenance.
5. Ensure all Health, Safety and Environmental statutory obligations and industry best practice procedures and systems are adhered to.
6. Ensure that overall structure and machinery is being effectively and efficiently maintained by third party contractors in accordance with the maintenance schedules and that all records are accurately maintained.
7. Assist in the emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness.
8. Ensure that all accident and incident reporting, including insurance and statutory forms and procedures are correctly completed and adhered to.
9. Supporting the Manager in periodically reviewing the performance of contractors to ensure all standards are being met, reporting of any short comings and proposing further improvement measures.
10. Perform and execute any other duties assigned by your superior and/or Senior Management that may be deemed appropriate to this role

• Diploma or Bachelor’s Degree in mechanical and/or Electrical Engineering
• Candidates with shopping mall experience are preferred

• More than 2 years’ experience in mall operations.
• Good knowledge in: -
  1. HVAC knowledge (Air-conditioning system and Exhaust)
  2. Fire Alarm System
  3. Plumbing System
  4. LPG System

• Have previously worked in similar capacity at shopping malls

• Pro-active
• Good communication and interpersonal skills
• Good listening skills
• Good organizational skills
• Professional outlook
• Self-motivated and enthusiastic
• Ability to work under pressure and meet targets / deadlines
• Good analytical ability
• Good problem-solving skills / ability

Perks & Benefits

• Allowance (transportation, etc.)
• Medical insurance
• Personal development opportunities
• Paid training and development
• Yearly medical claim (family coverage)

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Technology Vendor Management Lead of on our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Responsible to oversee and manage relationships with technology vendors and ensure their effective contribution to the bank’s digital and technology operations and strategic objectives.
• The role includes monitoring vendor performance, tracking service levels, and resolving issues or conflicts that may arise.
• There are also needs to collaborate with internal teams to conduct vendor assessments, evaluate risks, and implement strategies for vendor optimization and cost reduction.

What You'll Do:

• Assess and manage vendor-related risks, including vendor performance risks, contractual risks, cybersecurity risks, and regulatory compliance risks. Establish risk management processes and mitigation strategies. Monitor vendor compliance with relevant regulations, data privacy, and security standards. Conduct vendor audits and assessments as needed.
• Develop and maintain positive and collaborative relationships with technology vendors. Serve as the primary point of contact for vendor-related inquiries, escalations, and issue resolution. Foster strong vendor partnerships based on open communication, mutual trust, and alignment of objectives.
• Identify opportunities for collaboration and innovation with technology vendors. Encourage continuous improvement and value-add initiatives from vendors. Work closely with vendors to explore emerging technologies, market trends, and best practices. Facilitate vendor presentations, demonstrations, and knowledge sharing sessions.
• Track and manage technology vendor-related budgets, expenses, and invoices. Review and approve vendor invoices for accuracy and compliance. Conduct cost optimization analyses and negotiate pricing with vendors to achieve cost savings and efficiencies.
• Maintain inventory of technology vendors, contracts, and key vendor-related information. Regularly assess the vendor portfolio and vendor consolidation opportunities. Identify opportunities for strategic vendor partnerships, vendor rationalization, and vendor performance enhancement.
• Identify areas for process improvement within the vendor management function. Develop and implement standardized vendor management processes, templates, and tools. Drive initiatives to streamline vendor onboarding, vendor performance tracking, and vendor relationship management.

What We're Seeking:

• Experience in negotiating and managing contracts with technology vendors is highly desirable.
• In-depth knowledge and understanding of procurement processes, vendor selection, and negotiation strategies is necessary. Familiar with sourcing strategies, request for proposals (RFP) processes, supplier evaluation, and performance monitoring.
• Experience in managing vendor relationships and ensuring compliance with contractual obligations.
• In-depth knowledge and understanding of vendor management principles, best practices, and methodologies is necessary. Familiar with vendor selection processes, contract negotiations, performance monitoring, and relationship management. Significant experience in conducting vendor assessments, evaluating vendor capabilities, and assessing vendor risks
• Solid understanding of technology products, services, and industry trends. Familiar with a wide range of technology solutions, such as software licenses, hardware procurement, cloud services, and professional services engagements. Stay updated with emerging technologies and their potential impact on procurement strategies.
• Proficiency in conducting supplier evaluations, analyzing supplier capabilities, and assessing supplier risks is important. IT Vendor Management Leads should have experience in evaluating proposals, conducting due diligence, and selecting vendors that align with the organization's needs and strategic objectives. They should possess strong negotiation skills to secure favorable contract terms and pricing.
• Excellent relationship management and communication skills are vital for this role. Able to build and maintain positive relationships with technology vendors, establish effective communication channels, and resolve issues or conflicts in a collaborative manner. Competent in managing stakeholder expectations and influencing decision-making related to vendor management.
• Proficiency in data analysis, financial analysis, and cost management is necessary. Able to analyze vendor performance metrics, evaluate total cost of ownership, and identify opportunities for cost optimization and value generation.
• Possess strong financial acumen to manage vendor contracts within budgetary constraints.

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart casual dress code
• Open culture

Job Summary:

The Sales & Project Management Manager is responsible for maintaining and driving sales growth while managing and executing projects that align with business objectives. This role requires a strategic thinker with a strong understanding of sales processes and excellent project management skills to ensure the successful delivery of initiatives that boost revenue and client satisfaction.

Key Responsibilities:

Sales Management:

1. Identify and pursue new business opportunities to meet and exceed sales targets.

2. Develop and maintain relationships with key clients, understanding their needs and providing tailored solutions.

3. Prepare and present sales proposals, negotiate deals, and close deals.

4. Monitor market trends and competitor activities to identify potential growth opportunities.

5. Collaborate with the marketing team to develop sales campaigns that drive customer engagement and conversions.

Project Management:

1. Plan, execute, and oversee projects from concept to completion, ensuring alignment with company goals.

2. Define project scope, objectives, and deliverables in collaboration with stakeholders.

3. Develop and manage project timelines, budgets, and resources.

4. Coordinate with cross-functional teams, including sales, sourcing & purchasing, operations, to ensure seamless project execution.

5. Track project progress, identify risks, and implement corrective actions as needed.

Client Relationship Management:

1. Serve as the primary point of contact for clients during the project lifecycle, ensuring their needs are met and expectations are managed.

2. Conduct regular check-ins with clients to provide updates, gather feedback, and ensure satisfaction.

3. Handle client inquiries, complaints, and issues promptly and professionally.

Reporting & Analysis:

1. Monitor sales performance metrics and generate regular reports for management.

2. Analyze project outcomes and sales data to identify areas for improvement.

3. Provide insights and recommendations based on data analysis to optimize future sales strategies and project management practices.

Team Collaboration:

1. Work closely with the sales, marketing, operations, sourcing & purchasing to share insights, strategies, and best practices.

2. Participate in team meetings, providing updates on sales progress and project status.

3. Assist in training and mentoring junior staff as needed.

Qualifications:

Education: Diploma Or Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

Experience: 4-5 years of experience in sales, project management, or a related role.

Skills:

1. Strong sales acumen with a proven track record of meeting or exceeding sales targets.

2. Excellent project management skills, including the ability to manage multiple projects simultaneously.

3. Strong communication and negotiation skills.

4. Language Proficiency: Fluent in English, Mandarin & Malay.

5. Possesed own transport, willing to travel with valid.

6. Preferably worked in related agency of fast moving goods marketing, event, advertising, consultating company of similar industry.

7. Personal Attributes: Self-driven, highly organized, with strong attention to detail and the ability to work under pressure.

*Preferred Language of English and Mandarin

What We Offer:

1. Competitive salary and benefits package.

2. Opportunity to work on exciting projects with top-tier clients.

3. Creative and collaborative work environment.

4. Professional development and growth opportunities.

Join us at Tisen Group and bring your creativity to life with impactful design solutions!

Internship Opportunity: Program Management (New Intake)

At Eolane Malaysia, we’re on the lookout for the next generation of innovative thinkers to help us shape the future. As a Program Management Intern, you’ll gain hands-on experience working on impactful projects, collaborating with professionals worldwide, and developing a deep understanding of our business. Our mission is to empower future professionals by helping them build valuable networks, acquire critical experiences, and develop essential skills for a successful career.

What You’ll Achieve

As a Program Management Intern, you will support our Program Management Manager in coordinating project activities, transforming customer requirements into production-ready volume orders, and ensuring timely project delivery. This role involves active communication and collaboration with internal teams, customers, and key stakeholders.

Join us to do the best work of your career and make a meaningful impact as an intern on our Program Management Team in Kulim.

Responsibilities

• Assist the Program Management Manager in managing assigned daily projects.
• Support overflow tasks from various departments across the organization.
• Participate in special projects as needed.

Start Your Journey to a Dream Career

Each team member at Eolane brings unique strengths to the table. Here’s what we’re looking for in this role:

Essential Requirements

• Strong productivity and communication skills.
• Ability to prioritize tasks and maintain organization in daily activities.
• Attention to process, policies, and practices to ensure consistency and compliance.
• Critical thinking and problem-solving abilities.

Desirable Requirements

• Effective communication skills, including with senior team members.
• Strong collaboration skills and experience in data management.

Perks & Benefits

• Open culture
• One Free Meal
• 5 working day

Business Management Executive

As a Business Administration Executive, you will be actively involved in the day-to-day operations of the business. If you have an interest to explore and learn about the general administration of a business, this would be a good role for you.

Administrative

• Providing administrative support to Business Operations Manager on all administrative matters and operational matters.
• Supporting Business Operations for E-invoice implementation and readiness
• Assist and managed monthly tasks of quality checks, monthly reporting, record keeping, compliances, routine checks on internal databases for consistency and accuracy.
• Keep business activity documents well organised and up to date (ie, expenses, claims, etc)
• Organise and archive old business documents.
• Using spreadsheets to track and keep AP up to date.
• Supporting HR in crafting job role description and vetting through CVs.
• Work diligently to support other departments.
• And other tasks as may be assigned from time to time. – develop Travel Policy or Compliance Documentation, Travel approval process, etc.

Project Admin & Scheduling – to collaborate with Project Coordinator

• Manage the time tracking system to generate weekly reports. Identify gaps and follow through to ensure the gaps are addressed accordingly.
• Keep management up to date of resource availability and leave plan.
• Time tracking system – back up to operations manager to manage the system on project creation, assignment permission, creating document template, checklist, etc.
• Assist to manage day-to-day operation activities related to active projects and providing project system support to consultants.

Requirements:

• A relevant bachelor’s degree or higher diploma in business administration, management, marketing or related fields.
• Fundamental knowledge on accounts, taxes or marketing experiences would be a plus.
• Good command of language in Bahasa Malaysia and English.
• Proficiency in Microsoft Office Suite
• Good verbal and written communication skills, and the ability to present ideas clearly.
• Have a positive attitude in learning and completing work.
• Having the following skills would be a plus – Office Management, Filing, Bookkeeping, Proficiency in Microsoft Office Suite, Communication, Attention to Detail, Problem Solving, Reporting and Scheduling, Accountability and able to complete tasks assigned in a proper time frame and manner.
• Comes with 1 -2 years of experience and fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Medical insurance

Job descriptions:

• To assist the Project Manager in the planning, execution, and manage construction activities including budgeting control, scheduling, quality control, and progress of the project.
•  Prepare overall project schedule and work trade management
•  Responsible for all documentation is maintained appropriately for each project.
•  Assist in liaising with local authorities on submission and approval as and when required.
•  Coordinate and work with project consultants and contractor from project inception to completion
•  Preparation and submission of relevant project documents required by authorities
•  Conduct regular site meetings with internal team and contractors to follow-up on project/work progress; demand necessary action(s) required to ensure project deadlines and requirements are met at all times.

Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Construction Management or equivalent.

• Required language(s): Bahasa Malaysia, English & Mandarin (Mainly deal with mandarin speaking clients)

• Required Skill(s): AutoCAD, MS.WORD, MS.EXCEL.

• Self-motivated, have good communication skills and strong problem-solving skills.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Medical Insurance
• Annual Bonus

Key Responsibilities:

1. Support the business team in daily operations and planning.
2. Assist with sales activities, including customer outreach and sales tracking.
3. Conduct research to identify market trends and opportunities.
4. Help prepare sales presentations and reports.
5. Assist with administrative tasks such as scheduling and communication.
6. Other additional tasks as assigned by superiors.

Key Requirements:

1. Currently pursuing a diploma or degree in Business, Marketing, Management, or a related field
2. Strong interest in business operations, sales, and customer relationships.
3. Good communication skills, both written and verbal.
4. Basic knowledge of Microsoft Office (Excel, Word, PowerPoint).
5. A positive, proactive attitude with a willingness to learn.
6. Ability to work well in a team and handle multiple tasks.

How Will This Career Benefit You:

1. Hands-on Experience: Gain practical, real-world experience in business management and sales.
2. Career Growth: Potential for full-time job offers or future career opportunities within the company.
3. Skill Development: Enhance your skills in communication, teamwork, time management, and problem-solving.
4. Certificate of Completion: A certificate to add to your resume upon successful completion of the internship.
5. Positive Work Environment: Work in a supportive, collaborative, and dynamic team atmosphere.

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Responsibilities :

• Responsible for overall project management including but not limited not to planning, coordination, implementation, execution and successful completion of project.

• Manage day-to-day operational aspects of multiple projects and exercise a high level of independent judgment in the conduct of business responsibility with minimal supervision.

• Responsible for handover of properties to purchasers satisfactorily and post completion matters.

• Liaison with the relevant authorities to obtain approvals timely.

• Conduct design reviews, closely monitor and coordinate with consultants on their deliverables. Resolve all technical issues.

• Manage all aspects of the contract and construction progress.

• Manage activities of site personnel to ensure project delivered on schedule and within quality and budget expectation.

• Review of legal documentations such as SPA, DMC, etc. and resolve relevant legal matters.

• Collaborate with multidisciplinary team including Architects, Interior Designer, Consultants, Specialists, Contractors, Sub-Contractors, and other professionals to ensure seamless execution

• Provide regular reports and feedbacks to the management timely

Requirements :

• Degree in Project Management, Civil Engineering, Construction Management or equivalent.

• At least 15 years of working experience in property development industry / related fields

• Excellent knowledge of relevant Acts and authority guidelines governing property development.

• Completed the construction of a high-rise building project from beginning till the end

• High level of initiative, hands-on and able to work independently

• Good networking and communication skills with ability to interact with people at all levels.

• Able to work under high challenging environment independently.

• Good leadership and meticulous in driving high standards of work.

• Strong command in languages.

• Direct reporting to HOD and MD

Interested candidates, please email to hr@orando.com.my

(only short-listed candidates will be notified)

• Process accounts and incoming payments in compliance with financial policies and procedures.
• Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivable data.
• Verify discrepancies and resolve billing issues.
• Update account status records and collection efforts.
• Review and send out past due notices.
• Communicate with customers regarding billing discrepancies and questions.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities
• Paid training and development
• Yearly health screening

Job Responsibilities:

Typically responsible for assisting the company’s President or CEO in handling various business affairs.

Key Duties:

1. Administrative Support: Provide daily administrative support to the President, including scheduling, handling documents, answering calls, and responding to emails.

2. Business Coordination: Assist the President in managing various business matters, such as organizing meetings, welcoming visitors, and handling contracts.

3. Information Collection and Analysis: Gather industry information, market trends, and competitor data, analyze them, and report to the President to aid in informed decision-making.

4. Project Management: Assist the President in advancing key projects, including developing project plans, tracking progress, and coordinating resources.

5. Client Relationship Management: Help maintain relationships with key clients, including regular communication and handling client feedback.

Requirements:

- Willingness to travel and proficiency in driving a car.

- Fluency in Chinese, English, and Malay.

- Bachelor's degree with over 5 years of work experience or recent Master's graduates.

Perks & Benefits

• Employee equity
• Commission and bonus
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

實習機會：專案管理（新入學）

在 Eolane Malaysia，我們正在尋找下一代創新思想家來幫助我們塑造未來。作為專案管理實習生，您將獲得從事有影響力的專案的實務經驗，與世界各地的專業人士合作，並對我們的業務有深入的了解。我們的使命是幫助未來的專業人士建立有價值的人脈、獲得關鍵經驗並培養成功職涯所需的基本技能，從而增強他們的能力。

你將會取得什麼成就

作為專案管理實習生，您將支援我們的專案管理經理協調專案活動，將客戶需求轉化為可立即投入生產的大量訂單，並確保專案及時交付。該角色涉及與內部團隊、客戶和主要利害關係人的積極溝通和協作。

加入我們，做您職涯中最好的工作，並作為居林專案管理團隊的實習生產生有意義的影響。

職責

• 協助專案管理經理管理分配的日常專案。
• 支援組織內各部門的溢出任務。
• 根據需要參與特殊項目。

開啟您的夢想職業之旅

Eolane 的每位團隊成員都具有獨特的優勢。以下是我們在這個角色中尋找的人才：

基本要求

• 較強的生產力和溝通能力。
• 能夠確定任務的優先順序並在日常活動中保持組織。
• 專注於流程、政策和實踐，以確保一致性和合規性。
• 批判性思考和解決問題的能力。

期望的要求

• 有效的溝通技巧，包括與高階團隊成員的溝通技巧。
• 強大的協作能力和數據管理經驗。

津貼和福利

• 開放文化
• 一頓免費餐
• 5個工作天

主要職責：

1. 支援業務團隊的日常營運和規劃。
2. 協助銷售活動，包括客戶外展和銷售追蹤。
3. 進行研究以確定市場趨勢和機會。
4. 幫助準備銷售簡報和報告。
5. 協助執行日程安排和溝通等行政任務。
6. 上級交辦的其他額外任務。

主要要求：

1. 目前正在攻讀商業、行銷、管理或相關領域的文憑或學位
2. 對業務運營、銷售和客戶關係有濃厚的興趣。
3. 良好的書面和口頭溝通能力。
4. Microsoft Office（Excel、Word、PowerPoint）的基本知識。
5. 積極、主動的態度和學習的意願。
6. 能夠在團隊中良好工作並處理多項任務。

這個職業對你有什麼好處：

1. 實務經驗：獲得業務管理和銷售的實際經驗。
2. 職涯發展：公司內全職工作機會或未來職涯機會的潛力。
3. 技能發展：增強溝通、團隊合作、時間管理和解決問題的技能。
4. 結業證書：成功完成實習後可新增至您的履歷中的證書。
5. 正向的工作環境：在支持性、協作性和充滿活力的團隊氛圍中工作。

高階客戶成功管理主管（IT 產業）

卡魯納（砂勞越）企業有限公司BHD。

角色概述：

作為 Karuna 的高級客戶成功主管，您將在構建和

與客戶保持牢固的關係，確保他們從我們的服務中獲得最大價值

技術解決方案。您將負責透過以下方式推動客戶保留、成長和宣傳

制定策略性客戶計畫並與客戶內的主要利害關係人互動

組織。

主要職責：

建立關係：

與客戶組織內的主要利害關係人培養並維持牢固的關係，

包括高階主管、決策者和最終用戶，以確保長期滿意度和合作夥伴關係。

策略客戶管理：

制定並執行根據每個客戶的具體需求和目標量身定制的策略客戶計劃，

強調推動科技領域內的保留、成長和宣傳。

入職和培訓：

領導新客戶的入職流程，透過提供深入的資訊確保無縫過渡

對我們的技術產品和服務進行培訓，使客戶能夠實現他們的期望

結果。

客戶參與度：

定期與客戶互動，了解他們不斷變化的需求，尋找追加銷售的機會

或交叉銷售其他技術產品或服務，並解決他們可能遇到的任何問題或挑戰

臉。

主要聯絡點：

作為客戶詢問、疑慮或升級的主要聯絡點，與

內部技術團隊快速解決問題並確保客戶滿意度。

客戶倡議：代表我們組織內客戶的聲音，倡導他們的利益

所有部門的需求和優先事項，並推動提高整體客戶滿意度的舉措

經驗。

回饋分析：

收集並分析客戶對我們技術解決方案體驗的回饋，

確定趨勢和需要改進的領域，並與內部團隊合作推動產品發展

增強或流程優化。

效能監控：

追蹤和分析與客戶成功相關的關鍵績效指標，例如客戶

滿意度分數、留任率和追加銷售/交叉銷售機會，採取積極措施

確保達到或超過目標。

職位要求：

學歷：

需要工商管理、行銷、IT 或相關領域的學士學位。

經驗：在面向客戶的角色中擁有豐富的經驗，例如客戶成功、客戶

科技業內的管理或銷售人員，在提高客戶滿意度方面擁有良好的記錄

和保留。

技能：

較強的人際溝通和溝通能力，能夠建立融洽的關係、影響力和

與客戶和內部技術團隊有效協作。

戰略思維：具有戰略思維和解決問題的能力，具有主動性和主動性

以解決方案為導向的方法來解決客戶的需求和挑戰。

適應性：

能夠在快節奏、動態的技術環境中管理多個優先事項。

技術熟練程度：

熟悉客戶成功軟體平台和工具，並對

技術解決方案以及它們如何為客戶創造價值。

對客戶成功的熱情：

對客戶倡議的堅定承諾和對提供卓越客戶的熱情

津貼和福利

• 休閒著裝要求
• 公司旅行
• 事假
• 開放文化
• 個人發展機會
• 員工活動
• 季節停車
• 專家小組醫生