Total 100 technical support job vacancies in Malaysia

Job Scope

1) Participate in the preparation and review of project technical proposals to ensure designs comply with the standards and specifications.

2) Responsible for the preparation, review and submission of technical documents, such as RFIs, drawings and other related materials

3) Prepare the shop drawings to ensure that technical details and design as requirements.

4) Submit samples including review and approval.

5) Provide reply to rectify solution/proposal for NCRs.

6) Prepare and update project schedules.

Requirements

1) Education: Bachelors degree or above in Engineering Management, Civil Engineering, Architectural Engineering or a related field.

2) Experience: Over 5 years of experience in engineering project technical management, with preference given to candidates with experience in high-rise residential projects.

3) Professional Skills: Familiarity with engineering project technical standards and specifications with the ability to resolve complex technical issues, and independently prepare construction proposals and detailed drawings.

4) Software Skills: Proficient in AutoCAD, Office and other engineering management software.

5) Personal Qualities: Strong teamwork and communication skills, high level of responsibility and the ability to work under pressure.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)

JOB RESPONSIBILITIES :

• Advise customers in application and choice of the right product range.
• Attend to enquiries and develop new customers from sales lead
• Developing quotes and business proposals for presentation
• Attending and participating trade fairs, conferences and conducting customers/markets
• visits.
• Align to customers’ needs and company capabilities in terms of product innovation,
• extension, existing product improvement, market trends and solutions.
• Maintain up to date information on food trends and technology and contributes new
• products ideas/concepts for various food applications.

JOB REQUIREMENTS :

• Qualification Required: Candidate must possess at least a Degree in food science, food
• technology, nutrition or relevant disciplines.
• Industrial Background Preferred: Minimum 5 years of relevant experience in food
• industry. Strong knowledge in food technology and application is an added advantage.
• Industrial Background Preferred: Manufacturing
• Result oriented, able to plan and execute sales growth in meeting individual and
• company sales target
• Strong desire to seek opportunities for new business development in the industrial
• ingredients market
• Fast learner, creative and willingness to explore ideas and act on it.
• Team player with good interpersonal skills, capable of building conductive relationships
• with colleagues and business partners.
• Possess own transport and willing to travel as and when necessary.
• Proficient in Microsoft Office (MS Excel, MS Word, MS PowerPoint)
• 01 Full-Time position available.

We thank all applicants. Only shortlisted candidates will be notified.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Position Overview

Position Title: Technical Events Officer

Part / Full Time: Full time

Location : BWF Headquarters - Kuala Lumpur, Malaysia

Reports To : Head of Tournament Development

Overall Duties : Reporting to the Head of Tournament Development, the Technical Events

Officer will provide support of the day to day administrative functions of

the Events Department.

The Technical Events Officer responsibilities include:

• World Ranking, Tournament, and Draw Management systems for badminton, Para badminton, and AirBadminton.
• Player Management including Prize Money Distribution, Player Transfer/Player Retirement Processes.
• Data collection, analysis and presentation related to World Ranking and other Tournament related Topics.
• Assist with the preparation of information for reporting and presentations.
• Administrative support for Para badminton, including classification.
• Other areas where support may be needed.

Internal Liaison

• Events Director – Technical Operations
• Events Director – Tournament Operations
• Head of Tournament Development
• Other Events Staff
• BWF Staff

External Liaison

• Continental Confederations
• Member Associations
• Technical Officials
• Local Organising Committees (LOCs)

Responsibilities

Under the leadership of the Head of Tournament Development, the Technical Events

Officer is responsible for:

1. Undertaking day-to-day administrative tasks of the Events Department. This includes the following:

• Communicating with Continental Confederations / BWF Members and providing information related to regulations, payments, World Rankings, general Event related enquiries in a customer service type capacity.
• Gathering information/data on Events Projects.
• Preparing reports, presentations and conference papers
• Archiving World Ranking and other Events related documentation
• Using the BWF Extranet to manage day to day tasks

2. The effective implementation and accurate management, either leading the administration, or supporting the team as an accurate back-up for World Ranking, Tournament, and Draw Management systems for badminton, Para badminton, and AirBadminton:

• Para badminton World Rankings, and Paralympic/Para badminton World Championship Qualification Ranking
• Para badminton M&Q Reports, Seeding Reports, Draw
• World Rankings, World Tour Rankings, World Team Rankings, World Junior Rankings, Olympic/World Championship Qualification Rankings, Qualification Rankings
• Badminton M&Q Reports, Seeding Reports, Draws

The Technical Events Officer will support the Head of Tournament Development in the following areas:

3. Player Management including the following:

• Effectively maintain and update the tracking and distribution of tournament prize money for Grade 2 Tournaments
• Effectively administer the Player Transfer Process
• Effectively administer the Player Retirement Process
• Maintain badminton and Para badminton Player IDs

4. Effectively administer the misconduct, penalty and withdrawal penalty processes for all Grade 1, 2, and 3, and Para Badminton Tournaments, including the following:

• Receipt and tracking of misconduct and withdrawal reports and related penalties
• Working with the Finance Department on the invoicing of financial penalties and fees
• Tracking the outstanding invoices and accounting for any overdue payments
• Maintaining, updating, publishing, and distributing the barred player list

5. Contribute towards accurate and timely administration of qualification processes and other required support for the BWF Major Championships, such as the Thomas & Uber Cup Finals, BWF World Championships, BWF World Senior Championships, BWF World Junior Championships and HSBC BWF World Tour Finals.

6. Other areas of support (as needed):

• Analysis Projects, including World Ranking, and other Tournament Statistics
• Support with Major Events Projects, as required.
• Provide full, effective, independent, and accurate back-up support to the Assistant Events Manager responsible for online sanctioning, including badminton and Para badminton tournaments.
• Provide full, effective, independent, and accurate back-up support to the Assistant Events Officer responsible for the Equipment Approval Scheme.
• Contribute to the development and delivery of workshops to Continental Confederations and Members, as necessary.

7. Other projects as assigned.

Qualities / Attributes / Experience

• The successful candidate will have the following skills and attributes:
• Have excellent written and spoken English language skills.
• Have a strong understanding of IT – ability to use Microsoft products to a high level)
• Have excellent organisational skills.
• Be able to proactively solve problems
• Be an effective communicator with good interpersonal skills.
• An ability to work independently with minimal supervision.
• An ability to work in a team environment.

The following are desirable attributes but not essential:

• Badminton technical experience
• Athlete experience would be an advantage.

Selection Criteria

Candidates for the position will require a range of personal and professional skills to be considered for the role. The key criteria below will be used as a basis for short listing candidates for the interview phase. Applications for the position must address each criterion, providing examples from their experience / employment background.

a) Qualifications and Experience

1. Relevant formal qualifications – a degree in events/business/marketing/ communication management or general sports administration;

2. Relevant experience in events management (preferably badminton)

3. Experience in working in multi-cultural work environments;

b) Knowledge and Skills

1. An understanding of technical and event delivery areas of badminton.

2. Excellent interpersonal skills and proven capacity to support the work of others.

3. Strong planning and organisational skills.

4. Demonstrated ability to problem-solve.

5. Ability to prioritize large volumes of work and manage priorities.

6. Excellent English written and spoken language skills and presentation skills.

7. Ability to use Microsoft Excel to a good level.

c) Personal Attributes

1. A positive outlook to employment and a person that takes pride in the quality of work.

2. Ability to work in a team environment.

3. Capacity to work independently, with minimal supervision, and have a strong work

ethic.

Remuneration

Negotiated with the successful candidate depending on qualifications and experience.

Contract

A contract period will be offered to the successful candidate. Length of the contract to be discussed. Performance appraisals, against mutually agreed performance objectives will be a regular part of employment.

Hours of Work

The position is contracted and full time. The nature of the work requires flexibility during busy

periods and will involve work on weekends and at times during holidays. The position will not require significant travel overseas. If occasional travel overseas is required, no time in lieu arrangements exist for additional hours worked. The remuneration package will reflect experience, the extent of the role, level of responsibilities, and the work requirements needed.

Required Format for Applications

1. An email application or letter applying for the position and addressing each Selection Criteria (a, b and c above) giving examples from your employment background and life experiences; and
2. A brief CV / resume of no more than two pages with the current employment / most recent employment experience listed first. At the time of application, you are required to indicate your current remuneration level and your expectations in terms salary.

Time Frames

• Applications close 31st December 2024.

Contact

• Fern Gilders, Head of Tournament Development: f.gilders@bwf.sport

Responsibilities

• Perform off/onsite equipment services such as installation, maintenance and optimization of equipment performance.
• Ensure task assigned are completed within the time frame given and achieving the results to the customer satisfaction.
• Ensure service and repair rendered are in accordance to standard set and highest quality expected.
• Able to work independently and a team player whenever required.
• Provide feedback on product quality and technical support function for continuous improvement.
• Able to communicate efficiently and with good interpersonal skills. Cultivate and develop positive working relationships with customers, suppliers, contractors and company personnel.
• Provide necessary solution or advice to customer on technical issue and problem raised.
• To report, update and keep proper records of all service and repair in accordance to the company standard documentation system.
• Able to travel outstation and with valid driving licence.

REQUIRED SKILLS AND QUALIFICATIONS

• Bachelor’s degree in E&E, Mechatronic or related field
• Various position, experience and fresh graduate candidates are encouraged to apply
• Good interpersonal, communication and leadership skills
• Experiences in utilities, IOT and automation industries an advantage.
• Excellent communication, problem-solving, and analytical skills
• Working knowledge of relevant software and application

Perks & Benefits

• Medical
• EPF
• Sosco

We are looking for technical writers with at least 2 years of experience in technical writing and/or academic writing to serve our global clients’ needs in preparing their application materials for the US audience. 

Strong sensitivity in grammar, sentence structure, and formal English writing style is required for this position. Prior experience in publishing papers in academic venues are highly preferred for the selection criterion of this position. 

Qualifications & Requirements

• Master’s degree, preferably in English language majors (MA) or science majors (MSc) 
• At least 2 years of experience in academic and technical writing
• Experience publishing papers that are first-authored 
• Strong ability to decipher complicated scientific information and can summarize concepts effectively
• Great time management, must meet deadlines on a consistent basis
• High level of attention to detail and analytical skills to meet the quality assurance standards

Perks & Benefits

• Central location
• Casual dress code
• Free snacks / Happy hours
• Personal leave
• Personal development opportunities
• Yearly performance bonus

Tiramizoo Sdn Bhd is the Malaysian subsidiary of Tiramizoo GmbH; the leading TMS for urban logistics specializing in Software as a Service (SaaS). We place great emphasis on customer satisfaction and are looking for a dedicated Junior Support Manager/ Support Executive to join our support team and help deliver world-class service to our customers.

Duties and Responsibilities:

Customer Support:

• Process incoming customer enquiries via ticket system, email, telephone and chat. Provide quick and friendly response to customer questions, complaints and concerns.
• Analyse customer problems and provide effective solutions in timely manner. If necessary, manage the escalation of complex problems to the relevant department.
• Maintain customer and partner data and interactions in the CRM system. Ensure accurate and complete documentation.

Sales Support

• Support sales colleague to conduct online or physical system demo.
• Support and manage the process of onboarding a new customer from platform creation, initial setup and training.
• Provide system expertise knowledge to sales colleagues.

Team Coordination

• Report and manage resolutions of system bugs or new feature requests.
• Liaise with the support team and product team in Germany to ensure service level agreements are met.
• Support in testing of new functions in the software prior to release to production.
• Assist in the training of new team members and further development of the team.

Process optimisation

• Identify opportunities to improve support processes.
• Produce reports on common issues and their solutions to take preventative action.
• Constantly update knowledge of the company's products and services. Participate in training courses and workshops.

Customer feedback

• Collect customer feedback and providing analyses to improve product and service quality.

Documentation

• Maintain support documentation and creating guides for frequently asked questions.

Qualifications:

• Completed training or studies in the field of Computer Science or Business IT
• Previous experience is Supply Chain or Logistics added advantage but not mandatory.

Other:

• Must possess own transport.

Perks & Benefits

• Casual dress code
• Personal leave
• Medical leave
• EPF/SOCSO/EIS
• Remote work flexibility
• Free parking
• Travelling claim

Responsibilities:

You will play an important role in:

 Responsible for sales of the TOX® full range of products & special fabrication systems to

existing and new customers.

 To visit customers & carrying out technical discussions/presentation, designing of

systems/products selection, costing, preparing quotations, negotiation for & execution of

purchase orders from customers.

 To understand the needs of the key accounts to propose suitable solutions based on their

requirements.

 Conduct company/product presentations to customers and assessing customers’ need.

 Preparing project proposal ensuring that the product offering, pricing, payment term and other

commercial terms are indicated.

 Maintaining up-to-date awareness of competitors and their activities.

 Being aware of product & service marketability, customers’ technical & manufacturing needs

as well as government regulations

 Maintaining an up-to-date awareness of strategic plans and procedures to coordinate market

plans.

 Responsible for managing the company’s existing relationships while developing new

business opportunities.

To succeed in this role, we will need you to be:

 Bachelor’s or Master’s Degree in Mechanical/Industrial Engineering or comparable

education.

 Minimum 5 to 7 years experience in Automation System and Project Sales handling

especially in Automotive and Home Appliances industry.

 Good working knowledge of Pneumatic, Hydraulic, PLC, Servo Drive programming and

Automation systems.

 Ability to be successful in an environment of continuous improvements and stretch targets.

 Good personal influencing, negotiation and selling skills.

 Must be proactive, multitask and work independently with minimal supervision.

 Independent with strong sense of responsibility and initiative.

 Matured personality, enthusiastic, team player and able to work under pressure.

 Willingness for frequent domestic and international business trips as needed.

 Good command of English, both spoken and written

 Own vehicle and possess valid driving license.

Responsibilities:

You will play an important role in:

 Responsible for sales of the TOX® full range of products & special fabrication systems to

existing and new customers.

 To visit customers & carrying out technical discussions/presentation, designing of

systems/products selection, costing, preparing quotations, negotiation for & execution of

purchase orders from customers.

 To understand the needs of the key accounts to propose suitable solutions based on their

requirements.

 Conduct company/product presentations to customers and assessing customers’ need.

 Preparing project proposal ensuring that the product offering, pricing, payment term and other

commercial terms are indicated.

 Maintaining up-to-date awareness of competitors and their activities.

 Being aware of product & service marketability, customers’ technical & manufacturing needs

as well as government regulations

 Maintaining an up-to-date awareness of strategic plans and procedures to coordinate market

plans.

 Responsible for managing the company’s existing relationships while developing new

business opportunities.

To succeed in this role, we will need you to be:

 Bachelor’s or Master’s Degree in Mechanical/Industrial Engineering or comparable

education.

 Minimum 5 to 7 years experience in Automation System and Project Sales handling

especially in Automotive and Home Appliances industry.

 Good working knowledge of Pneumatic, Hydraulic, PLC, Servo Drive programming and

Automation systems.

 Ability to be successful in an environment of continuous improvements and stretch targets.

 Good personal influencing, negotiation and selling skills.

 Must be proactive, multitask and work independently with minimal supervision.

 Independent with strong sense of responsibility and initiative.

 Matured personality, enthusiastic, team player and able to work under pressure.

 Willingness for frequent domestic and international business trips as needed.

 Good command of English, both spoken and written

 Own vehicle and possess valid driving license.

Responsibilities:

You will play an important role in:

 Responsible for sales of the TOX® full range of products & special fabrication systems to

existing and new customers.

 To visit customers & carrying out technical discussions/presentation, designing of

systems/products selection, costing, preparing quotations, negotiation for & execution of

purchase orders from customers.

 To understand the needs of the key accounts to propose suitable solutions based on their

requirements.

 Conduct company/product presentations to customers and assessing customers’ need.

 Preparing project proposal ensuring that the product offering, pricing, payment term and other

commercial terms are indicated.

 Maintaining up-to-date awareness of competitors and their activities.

 Being aware of product & service marketability, customers’ technical & manufacturing needs

as well as government regulations

 Maintaining an up-to-date awareness of strategic plans and procedures to coordinate market

plans.

 Responsible for managing the company’s existing relationships while developing new

business opportunities.

To succeed in this role, we will need you to be:

 Bachelor’s or Master’s Degree in Mechanical/Industrial Engineering or comparable

education.

 Minimum 5 to 7 years experience in Automation System and Project Sales handling

especially in Automotive and Home Appliances industry.

 Good working knowledge of Pneumatic, Hydraulic, PLC, Servo Drive programming and

Automation systems.

 Ability to be successful in an environment of continuous improvements and stretch targets.

 Good personal influencing, negotiation and selling skills.

 Must be proactive, multitask and work independently with minimal supervision.

 Independent with strong sense of responsibility and initiative.

 Matured personality, enthusiastic, team player and able to work under pressure.

 Willingness for frequent domestic and international business trips as needed.

 Good command of English, both spoken and written

 Own vehicle and possess valid driving license.

Requirement:

• • Certificate or Diploma in Mechanical Engineering or other related field.
  • Positive attitude, self-motivated, good team player and initiative
  • Good interpersonal, and service-minded and presentation skill.
  • Possess valid driving license and be able to travel for customer meetings and site visits
  • High technical level of experience at least 3 years of working experience on all HVAC systems ie chillers, VRF and chiller controls.
  • Sales engineering or product development background will be a plus.
  • Locations: JB, Sarawak, Sabah, and Penang.

Job Description:

• • Design and set up VRF and chiller systems to meet specific project requirements and performance criteria.
  • Supervise the installation and start-up of VRF and chiller systems, ensuring compliance with industry standards and safety guidelines.
  • Perform diagnostics and repairs on VRF and chiller systems, quickly identifying and addressing issues to reduce downtime.
  • Monitor and analyze system performance, implementing changes to enhance efficiency and reliability.
  • Offer expert technical assistance to clients and internal teams, resolving inquiries related to system operations and maintenance.
  • Train and mentor junior technicians and staff on VRF and chiller technologies, installation methods, and troubleshooting strategies.
  • Create and maintain detailed documentation, including installation manuals, maintenance records, and performance assessments.
  • Collaborate with sales, engineering, and project management teams to create effective HVAC solutions tailored to client needs.
  • Ensure all systems adhere to local, state, and federal regulations, including environmental and safety standards.
  • Keep informed about industry trends, new technologies, and best practices related to VRF and chiller systems.

• Company trips
• Medical insurance
• Personal development opportunities

Our Purpose at The Alice Smith School

According to the words of our school song: ‘Soon there were two, who were joined by a few’. Alice Smith started a movement with just two people. That single brave act sparked a positive chain reaction. She inspired other families to join her on her journey, creating a nurturing environment for generations of learners and a home away from home for thousands of families.

In that same vein, we keep the Alice Smith spirit alive by building a nurturing community that encourages our students to explore the world with courage, curiosity and compassion. 

To build a better world together.

Our purpose is embedded through our three strategic pillars:

Our People

We are a diverse collective of experts and curious minds, working together to push the boundaries of education to lead learning for an ever-changing world.

Our Students

We encourage students to explore different paths with courage and curiosity, in an environment that empowers them to make an impact as their best self.

 Our World

We are a supportive, connected community that innovates, explores and learns together.

The Opportunity (Overview of the role)

The KLASS IT Support Executive plays a crucial role in ensuring the smooth operation of IT systems and providing excellent customer service to users within the organization. They act as a bridge between technical IT solutions and non-technical users, helping to resolve issues and improve overall productivity.

Technical Support: 

• Provide Level 0-1 technical support to staff and students according to established Service Level Agreements (SLAs).
• Troubleshoot and resolve a wide range of hardware and software issues, including desktops, laptops, tablets, printers, internet connectivity, and educational software.
• Document support interactions and solutions for future reference.
• Escalate Level 2-3 support issues to the IT Manager or designated team member for further resolution.

User Support and Training:

• Assist staff and students with basic technology use and provide training on new software and applications.
• Develop and maintain user guides and documentation for commonly used technology tools.
• Answer user inquiries regarding technical issues and school technology policies.

Hardware and Software Management:

• Assist with the setup, configuration, and maintenance of school devices.
• Manage software licenses and ensure software compliance within the school.
• Participate in inventory control of IT equipment and accessories.

Classroom Technology Support:

• Set up and troubleshoot classroom technology equipment, including projectors, smart boards, and sound systems.
• Collaborate with teachers to integrate technology effectively into their lessons.

Other Responsibilities:

• Assist with the preparation and execution of IT-related events or projects.
• Stay up-to-date on evolving educational technology trends and applications.
• Maintain a positive and professional demeanor, providing excellent customer service to all users.

Qualifications and Requirements:

• Degree/Diploma in Information Technology (IT) or Computer Science.
• Maintain an up-to-date approved IT systems certification for the entire duration of the contract period. An IT-approved certification list will be reviewed and published annually based on the technology currently being utilized within the school’s IT infrastructure.
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills (written and verbal)
• Ability to work independently and as part of a team
• Adaptability and willingness to learn new technologies
• Be proactive and independent in creative development 

Safe Recruitment Practices:

As a school with a diverse collective of experts, we uphold recruitment protocols that adhere to the highest possible international standards. We conduct thorough pre-employment checks on candidate references and verify qualifications. If you require further information regarding the School's 'Pre-Appointment Checks,' please liaise with our People and Culture representative, as the process may vary for individuals of different nationalities.

We prioritise the careful scrutiny of checks as they are essential in ensuring a safe and secure environment for our students. By maintaining stringent recruitment practices, we aim to provide a nurturing and protected learning environment for all our students.

The duties and responsibilities of this post may vary from time to time according to the changing demands of the school. This job description may be reviewed at the reasonable discretion of the Head of School and school leadership in the light of those changing requirements and in consultation with the post holder

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Free Parking
• Free to use School's facilities such as gym, swimming pool and sports court
• Working hour : 7.30am - 4.00pm

Requirements : 

• Candidate must process at least Secondary School/SPM or above.
• Computer literate and knowledge in Microsoft Office(Word/Excel/Outlook/Powerpoint).
• Language required: English, Bahasa Malaysia, or Mandarin is an added advantage.
• Fresh graduates are encouraged to apply. Working experiences is an added advantage.
• Possess own transport and willing to travel (Klang Valley).
• Good communication skills. 
• Independent & multi-tasking. 

Responsibilities :

• Position for Outdoor.
• Able to handle customer enquiry and prepare quotation to client in a timely manner.
• Able to assist manager in sales and marketing matters.
• Assist in all sales activities and work as a team to achieve sales objectives.
• Monitor delivery and coordinate with logistic team and correspond with customer on delivery status.
• Responsible in maintaining good business relationship with clients by providing support, guidance and recommending solutions.
• Compiling monthly sales reports. 
• To carry out other duties & responsibilities assigned by the company as and when necessary

Perks & Benefits

• 5 working days
• Incentive & Allowance
• Performance Bonus
• EPF, Socso & EIS
• Company trips
• Group Personal Accident and Hospitalize insurance
• Open culture
• Personal development opportunities

We are seeking a highly motivated and customer-focused individual to join our team as an Alibaba.com Service Specialist (Key Account). In this role, you will have the opportunity to work closely with Alibaba.com, providing them with exceptional support to help client's manage their account effectively. This position offers a fantastic learning opportunity with exposure to Alibaba.com, contributing to personal growth and career advancement.

Responsibilities:

• Commission structure in place for successful account renewals, offering additional income.
• Expand relationship with existing customers by continuously proposing solutions that meet their objectives.
• Opportunity to collaborate directly with Alibaba, gaining valuable insights into their operations and fostering understanding of e-commerce.
• Fantastic learning opportunity with exposure to Alibaba, contributing to personal growth and career advancement.
• Assist clients in managing their accounts.
• Engage with clients via various channels to promptly and satisfactorily resolve their issues.
• Proactively handle clients’ objections, providing appropriate solutions and alternatives.
• Provide operational support to sales teams, ensuring exceptional service delivery.
• Conduct onboarding calls, collect necessary information, and meet deadlines efficiently.
• Stay up-to-date with new features, products, and service on Alibaba platform.
• Advise clients on promotional activities, online events, webinars, and training sessions.
• Provide training and guidance on operating the Alibaba platform effectively.
• Perform data analysis and conduct performance reviews to identify improvement areas.
• Ability to provide training and guidance to clients on platform usage.
• Seize growth opportunities for clients based on performance evaluation.

Requirements :

• Candidates must possess at least a Diploma or Degree in Computer Science / Information Technology, Advertising / Media Studies, Marketing, Business Studies / Administration / Management, or equivalent.
• Fresh graduates are encouraged to apply.
• Fluent in English, Malay, and Mandarin dialects would be an additional advantage.
• Knowledge of online technologies and their use in delivering customer and business benefits.
• Strong team player with excellent interpersonal
• Good organizational skills and time management.
• Take the initiative to learn and complete the tasks assigned.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Personal leave

Job Description

• Handling sales inquiries and quotations from customers;
• Handling pre and post sales enquiries from customers;
• Entering confirmed orders into order system;
• Arrange and track delivery of products from overseas and local warehouse to customers’ location;
• Documentation of order archiving;
• Conduct general office administration;
• Ability to communicate with clients regarding on their orders and our products

Job Requirements

• Diploma in any relevant courses
• Entry level candidates are welcomed to apply
• Proficient in MS Excel & MS Word
• Good verbal and written communication skills
• Understand in both written and spoken English and Mandarin
• Malay proficiency is an added advantage

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities
• Free Parking

Role Description

We are looking for a Junior Technical Specialist in Malaysia to join our dynamic team.

As a Technical Specialist, you will play a pivotal role in presenting and promoting our product features, benefits and top qualities to potential customers. You will be the go-to person for expert assistance, addressing technical queries and troubleshooting any issues customers may encounter.

To perform this job successfully, an individual must have a high energy level and be able to perform each essential duty in a timely and effective manner. The requirements listed below represent the minimum level of knowledge, skill and ability necessary. Our work environment is fast-paced and exciting!

Responsibilities

• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Deliver comprehensive product training sessions tailored to the specific needs of interior designers, carpenters and architects, empowering them to utilize our products effectively in their projects.
• Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements.
• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters, and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Stay updated on industry trends, product developments and competitor offerings to provide informed guidance and recommendations to customers.
• Develop and maintain strong relationships with customers, understanding their needs and challenges to provide personalized support and guidance.
• Assist in the development of product documentation, training materials, and resources to facilitate effective product adoption and usage.
• Able to liaise and communicates with carpenters and knowledge in carpentry processing.
• Update of technical report and maintain accurate records in the CRM system.

Requirements

• Diplomas, A-Level or equivalent practical experience.
• Minimum 1-year related experience.
• Must possess own vehicle and must be willing to travel nationwide (entire Malaysia).
• Previous experience in a technical support or customer service role, preferably in carpentry industry.
• Customer orientation and ability to adapt/respond to diverse personalities.
• Good Presentation Skill

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance