Total 17 Fresh/Entry Level technical support job vacancies in Malaysia

Qualifications & Experience:

- Fresh Graduate are welcome

- Minimum Degree/Diploma Qualification

- Experience: 0-2 years in IT field

- Chinese Candidates Preferred

- Own Transportation

Tasks & Responsibilities:

Customer Support

- Provide first-line support to customers via phone, email, or chat.

- Diagnose and resolve technical issues related to POS &Accounting systems, including hardware, software, and network connectivity problems.

- Escalate unresolved issues to higher-level support or specialized teams as necessary.

Technical Assistance

- Assist in the installation and setup of POS & Accounting systems at customer locations.

- Configure POS & Accounting software according to client requirements, ensuring compatibility with existing systems and hardware.

- Provide training to end-users on the proper use and maintenance of the POS & Accounting system.

Maintenance and Updates

- Perform regular system maintenance and updates to ensure optimal performance and security.

- Monitor system performance and proactively address potential issues.

- Manage software updates and patches, ensuring minimal disruption to business operations.

Documentation and Reporting

- Maintain detailed records of support requests, solutions provided, and other customer interactions.

- Create and update user manuals, FAQ documents, and technical support documentation.

- Generate reports on common issues, system performance, and customer feedback to inform improvements.

Team Collaboration

- Coordination with Senior Staff : Work closely with senior technical support specialists and other team members to resolve complex issues and improve support processes.

- Feedback and Suggestions: Provide feedback and suggestions to improve software features and customer support services based on customer interactions and issues encountered.

Learning and Development

- Continuous Learning: Stay updated with the latest software features, updates, and industry trends to provide knowledgeable support to customers.

- Training Participation: Participate in internal training sessions to enhance your technical skills and product knowledge.

Compliance and Security

- Data Security: Ensure that customer data is handled securely and in compliance with company policies and relevant regulations.

- Policy Adherence: Follow company policies and procedures in all customer interactions and technical support activities.

Perks & Benefits:

- Commission and bonus

- Allowance (travel stipends, transportation, etc.)

- Medical Claim

- Regular team activities

- Company trips

- Pantry Snacks

- Gaming Zone (PS5/Nintendo Switch) (Melaka Area)

資格和經驗：

- 歡迎應屆畢業生

- 最低學位/文憑資格

- 經驗：0-2年IT領域經驗

- 中國候選人優先

- 自有交通

任務和職責：

客戶支援

- 透過電話、電子郵件或聊天為客戶提供一線支援。

- 診斷並解決與 POS 和會計系統相關的技術問題，包括硬體、軟體和網路連接問題。

- 必要時將未解決的問題上報給更高階的支援或專業團隊。

技術援助

- 協助在客戶地點安裝和設定 POS 和會計系統。

- 根據客戶要求配置POS和會計軟體，確保與現有系統和硬體的兼容性。

- 提供最終使用者有關正確使用和維護 POS 和會計系統的培訓。

維護和更新

- 定期進行系統維護和更新，以確保最佳效能和安全性。

- 監控系統效能並主動解決潛在問題。

- 管理軟體更新和補丁，確保對業務運營的干擾最小化。

文件和報告

- 維護支援請求、提供的解決方案以及其他客戶互動的詳細記錄。

- 建立和更新使用者手冊、常見問題文件和技術支援文件。

- 產生有關常見問題、系統效能和客戶回饋的報告，以提供改進資訊。

團隊協作

- 與高階員工協調：與高階技術支援專家和其他團隊成員密切合作，解決複雜問題並改善支援流程。

- 回饋和建議：根據客戶互動和遇到的問題提供回饋和建議，以改善軟體功能和客戶支援服務。

學習與發展

- 持續學習：隨時了解最新的軟體功能、更新和行業趨勢，為客戶提供知識淵博的支援。

- 參加培訓：參加內部培訓課程，以提高您的技術技能和產品知識。

合規性和安全性

- 資料安全：確保客戶資料安全處理並符合公司政策和相關法規。

- 政策遵守：在所有客戶互動和技術支援活動中遵循公司政策和程序。

津貼和福利：

- 佣金和獎金

- 津貼（旅費、交通費等）

- 醫療索賠

- 定期的團隊活動

- 公司旅行

- 食品儲藏室零食

- 遊戲區 (PS5/Nintendo Switch) (馬六甲地區)

Our Purpose at The Alice Smith School

According to the words of our school song: ‘Soon there were two, who were joined by a few’. Alice Smith started a movement with just two people. That single brave act sparked a positive chain reaction. She inspired other families to join her on her journey, creating a nurturing environment for generations of learners and a home away from home for thousands of families.

In that same vein, we keep the Alice Smith spirit alive by building a nurturing community that encourages our students to explore the world with courage, curiosity and compassion. 

To build a better world together.

Our purpose is embedded through our three strategic pillars:

Our People

We are a diverse collective of experts and curious minds, working together to push the boundaries of education to lead learning for an ever-changing world.

Our Students

We encourage students to explore different paths with courage and curiosity, in an environment that empowers them to make an impact as their best self.

Our World

We are a supportive, connected community that innovates, explores and learns together.

Job Purpose 

The Academic Support Executive provides a professional standard of assistance for the school PE and Sports department. The purpose of the role is to support the day- to-day life of the school by providing a wide range of strategic and operational administrative support, in particular by leading on all areas of administrative support relating to the PE and Sports Department. The Academic Support Executive plays an active part in supporting the PE and Sports community through excellent communication, collaboration, responsive problem solving and by maintaining a professional image at all times.

Responsibilities/Duties:

1. Administrative Tasks

The nature of this role means that the Academic Support Executive must be responsive

to the needs and demands of the school on a daily basis. The following examples represent some of the administrative tasks that the Academic Support Executive should expect to undertake:

• To handle parents enquiries via phone, email, ensuring issues are passed to the appropriate member of the PE & Sports team.
• Manage, plan, support and co-ordinate the administration of the PE & Sports Team, such as assist with the sports venues booking and schedule meetings.
• Update all fixtures to calendars and to School's Buddy termly basis.
• Follow up with staff to ensure that action points are actioned throughout the week.
• Be responsible for the ordering of student (Sports Leader, GCSE, ALevel) T- shirts.
• Manage the booking and payment of hired officials. (referees)
• Liaise with transport for local fixtures and sport related trips.
• Liaise with the host school to complete all necessary administrative tasks for overseas trips. This includes booking flights and creating travel booklets. 
• Collate student information (contact details, photos, dietary and medical information) and share with staff in charge.
• Assist to update and keep track on budgets for local and overseas trips that includes flights, transport etc
• Work with the Head of Sport and Director of Sport to liaise with other departments for PE & Sports events.
• Assisting in updating all events to PE and Sports calendar.
• Regularly update the PE website under the guidance of the PE and Sport Leadership team.
• Send parent communication under the direction of the PE and Sport Leadership team.
• Assist in productions of student progress reports.

2. Events

Whether face-to-face or virtual, school events are pivotal to the reputation, functioning and sense of community of our school. It is important that we run our events professionally and sensitively. The Academic Support Executive plays a crucial role in overseeing the logistical arrangements of events under the oversight of SLT. This may include the following:

• Overseeing communication with relevant departments and individuals around the organisation of events such as booking space, seating arrangements and creating event forms and ensuring all information is accurate and uploaded via KissFlow.
• Plan with the sound technician for sound and lighting for the event.
• To determine either TI support is needed for the event.
• Process all purchase orders and any payment due to the event with suppliers and ensure delivery is timely.
• Assisting with the distribution of invites, via email and assisting with the management of guest lists for school performances and special events at the school venues such as RSVP list or ticketing counter.
• Organising refreshments by liaising with the food providers on the menu depending on the nature of the event, number of delegates.
• Producing performance programmes and other related materials such as slides/ scripts in both (electronic or hard copy.
• Coordinating the preparation of presentations, assemblies and celebration events overseen by SLT (preparation of awards and certificates) and supporting other school events where appropriate.

Selection Criteria:

Essential: 

• Possessing and developing the IT skills and knowledge necessary to support the administrative needs of the school.
• Communicate sensitively and confidently with parents, students, teachers and colleagues, conveying ideas clearly and working respectfully and collaboratively.
• Show initiative in decision making and problem solving, considering different perspectives, variables, pathways and outcomes.
• Be flexible and adaptable, thinking creatively and multitasking to handle a multitude of projects/concerns/enquiries. This includes a high level of organisational skill and time management.
• Demonstrate forward thinking in working independently, at times with minimal supervision.
• Be a team player by striving to make the work environment as cheerful and productive as possible and by maintaining a positive and solutions-focused attitude.
• Display honesty and integrity in all aspects of their interactions with others and seek to establish positive and supportive working relationships.
• Possess and develop the TI skills and knowledge necessary to support the administrative needs of the school.
• Display a proactive attitude to their own professional growth and support that of their fellow team members through the sharing of practice, leading on and taking part in training and seeking out opportunities for further growth and development.

In addition, to be an effective team player, the Academic Support Executive is expected to have, or demonstrate the capacity to develop, skills and attributes in the following key areas which are deemed essential for the position:

1. Learnability 

2. Resilience

3. Agility

4. Collaboration

5. Verbal communication

 6. Written communication

7. Creativity

8. Problem-solving

9. Kindness, compassion and empathy

Desirable:

• Specific experience of working in a school
• Passionate about education
• Experience of managing Zoom meetings, school events
• Experience in iSAMS and GMASS
• Experience with Google and Windows
• Experience with Adobe Creative Cloud, e.g. Photoshop and InDesign, Canva, Video Maker
• Excellent written and spoken English.

Safe Recruitment Practices:

As a school with a diverse collective of experts, we uphold recruitment protocols that adhere to the highest possible international standards. We conduct thorough pre-employment checks on candidate references and verify qualifications. If you require further information regarding the School's 'Pre-Appointment Checks,' please liaise with our People and Culture representative, as the process may vary for individuals of different nationalities.

We prioritise the careful scrutiny of checks as they are essential in ensuring a safe and secure environment for our students. By maintaining stringent recruitment practices, we aim to provide a nurturing and protected learning environment for all our students.

The duties and responsibilities of this post may vary from time to time according to the changing demands of the school. This job description may be reviewed at the reasonable discretion of the Head of School and school leadership in the light of those changing requirements and in consultation with the post holder.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Free parking
• Free to use School's facilities such as gym, swimming pool, sports court

We are seeking a highly motivated and customer-focused individual to join our team as an Alibaba.com Service Specialist (Key Account). In this role, you will have the opportunity to work closely with Alibaba.com, providing them with exceptional support to help client's manage their account effectively. This position offers a fantastic learning opportunity with exposure to Alibaba.com, contributing to personal growth and career advancement.

Responsibilities:

• Commission structure in place for successful account renewals, offering additional income.
• Expand relationship with existing customers by continuously proposing solutions that meet their objectives.
• Opportunity to collaborate directly with Alibaba, gaining valuable insights into their operations and fostering understanding of e-commerce.
• Fantastic learning opportunity with exposure to Alibaba, contributing to personal growth and career advancement.
• Assist clients in managing their accounts.
• Engage with clients via various channels to promptly and satisfactorily resolve their issues.
• Proactively handle clients’ objections, providing appropriate solutions and alternatives.
• Provide operational support to sales teams, ensuring exceptional service delivery.
• Conduct onboarding calls, collect necessary information, and meet deadlines efficiently.
• Stay up-to-date with new features, products, and service on Alibaba platform.
• Advise clients on promotional activities, online events, webinars, and training sessions.
• Provide training and guidance on operating the Alibaba platform effectively.
• Perform data analysis and conduct performance reviews to identify improvement areas.
• Ability to provide training and guidance to clients on platform usage.
• Seize growth opportunities for clients based on performance evaluation.

Requirements :

• Candidates must possess at least a Diploma or Degree in Computer Science / Information Technology, Advertising / Media Studies, Marketing, Business Studies / Administration / Management, or equivalent.
• Fresh graduates are encouraged to apply.
• Fluent in English, Malay, and Mandarin dialects would be an additional advantage.
• Knowledge of online technologies and their use in delivering customer and business benefits.
• Strong team player with excellent interpersonal
• Good organizational skills and time management.
• Take the initiative to learn and complete the tasks assigned.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Personal leave

Join us as a Sales & Marketing Support and combine your technical expertise, online sales knowledge, and creativity to drive sales success and engage customers across different platforms.

Responsibilities:

• Update and maintain product listings on e-commerce platforms.
• Plan, create, and manage effective E-commerce platform to drive qualified traffic and maximize ROI.
• Collaborate with the marketing team to execute sales-related campaigns to sales performance (email campaigns, social media promotions, video etc.).
• Help manage the order lifecycle, from order entry to fulfillment.
• Sales administrative supports and other duties as assigned.
• Generate and track sales reports to monitor performance.

Requirements:

• Minimum Diploma or Degree in Marketing, Digital Marketing or any related field. Science graduates are encourages to apply too!!
• Have experience in any e-commerce, social media marketing-related role.
• Self-motivated, discipline, independent and willing to learn.
• Meticulous with strong problem-solving skills.
• Excellent communication and customer service skills.
• Able to work under pressure and meet tight deadlines.
• Proficiency in Adobe Photography Plan
• Basic Knowledge in Photo/Video editing.

Perks & Benefits

• Commission and bonus
• Free snacks / Happy hours
• Company trips
• Paid training and development

加入我們作為銷售和行銷支援人員，結合您的技術專業知識、線上銷售知識和創造力，推動銷售成功並在不同平台上吸引客戶。

職責：

• 更新並維護電子商務平台上的產品清單。
• 規劃、創建和管理有效的電子商務平台，以推動合格的流量並最大限度地提高投資回報率。
• 與行銷團隊合作，執行與銷售相關的活動以提高銷售績效（電子郵件活動、社群媒體促銷、影片等）。
• 幫助管理訂單生命週期，從訂單輸入到履行。
• 銷售行政支援和指派的其他職責。
• 產生並追蹤銷售報告以監控績效。

要求：

• 行銷、數位行銷或任何相關領域的最低文憑或學位。也鼓勵理科畢業生申請！
• 擁有任何電子商務、社群媒體行銷相關職位的經驗。
• 自我激勵、遵守紀律、獨立且願意學習。
• 做事細緻，解決問題的能力強。
• 優秀的溝通和客戶服務能力。
• 能夠在壓力下工作並在緊迫的期限內完成工作。
• 熟練Adobe攝影計劃
• 照片/影片編輯的基本知識。

津貼和福利

• 佣金和獎金
• 免費小吃/歡樂時光
• 公司旅行
• 有薪培訓和發展

我們正在尋找積極進取、以客戶為中心的個人加入我們的團隊，擔任阿里巴巴服務專家（大客戶）。在此職位上，您將有機會與阿里巴巴密切合作，為他們提供卓越的支持，幫助客戶有效管理其帳戶。該職位提供了接觸阿里巴巴的絕佳學習機會，有助於個人成長和職業發展。

職責：

• 為成功續訂帳戶而製定的佣金結構，提供額外收入。
• 透過不斷提出滿足現有客戶目標的解決方案來擴大與現有客戶的關係。
• 有機會直接與阿里巴巴合作，獲得有關其營運的寶貴見解並加深對電子商務的了解。
• 接觸阿里巴巴的絕佳學習機會，有助於個人成長和職業發展。
• 協助客戶管理他們的帳戶。
• 透過多種管道與客戶互動，及時、滿意地解決他們的問題。
• 積極處理客戶的異議，提供適當的解決方案和替代方案。
• 為銷售團隊提供營運支持，確保提供卓越的服務。
• 進行入職電話、收集必要的資訊並有效率地按時完成任務。
• 隨時了解阿里巴巴平台的新功能、產品和服務。
• 就促銷活動、線上活動、網路研討會和培訓課程向客戶提供建議。
• 提供有效運作阿里巴巴平台的培訓和指導。
• 執行數據分析並進行績效審查，以確定改進領域。
• 能夠為客戶提供平台使用方面的培訓和指導。
• 根據績效評估為客戶抓住成長機會。

要求 ：

• 候選人必須至少擁有電腦科學/資訊科技、廣告/媒體研究、行銷、商業研究/行政/管理或同等學歷的文憑或學位。
• 鼓勵應屆畢業生申請。
• 流利的英語、馬來語和普通話方言將是一個額外的優勢。
• 了解線上技術及其在提供客戶和業務利益方面的用途。
• 具有良好的人際交往能力的強大團隊合作者
• 良好的組織能力和時間管理能力。
• 主動學習並完成指派的任務。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 免費小吃/歡樂時光
• 事假

We are looking for an innovative Technical Support Engineer who is passionate in research, design, prototyping, project management documentation, Product support for advanced automated machine and IoT 4.0 system.

As an Technical Support Engineer, you will be responsible for electrical, programming and product troubleshooting for CMS’s product. You are required to work closely with the Sales team, customer and manufacturer to ensure the customer use CMS product with optimum performance.

Job detail & reponsibilites

• A recognized Degree/Master in Electrical/Mechatronics Engineering or equivalent.
• 1-2 years working experience in related field.
• Working experience in Industrial Robot (Scara, cartesian and Wafer Transfer), Servo,Stepper motor, knowledge in motion control, IOT 4.0 knowledge & PLC programming will be an added advantage.
• Knowledge in electrical wiring drawing.
• Programming knowledge in C#, Visualbasic, C++ and ladder logic programming.
• Troubleshoot product related error.
• Travel outstation to support product's issue at customer side.
• Self starter and able to work independently.
• Fresh graduates are encouraged to apply.
• Need to be able speak Mandarin to communicate with Taiwan, If able to speak Japanese will be more advantage.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Oversea Training if needed

Responsibilities:

• Provide after sales service support for key customers related residential PV and ESS systems through telephone and email to achieve good customer satisfaction
• Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
• Support line manager to oversee residential PV and ESS systems support operations and handle escalation enquiries raised
• Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs
• Perform basic O&M by monitoring systems remotely and basic warranty work
• Conduct products testing fault diagnosis and repairs at workshop
• Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high quality solutions to customers’ issues
• Continuously develop knowledge of all relevant products and services
• Communicate with the management, sales team and customers to support the business development

Job Requirement:

• Electrical Engineering, Renewable Engineering and or similar background
• Excellent communications skills (Written and Verbal) in English
• Excellent and professional telephone customer service skills
• Attention to detail and able to understand the big picture
• Strong problem-solving and analytical skills
• Strong organisation and time management skills handling multiple tasks at once

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities

• Provide support to Superior as and when required
• Update internal operation procedures document as needed
• Support the Superior in managing and resolving operational issues
• Work with Superior to provide excellent customer service
• Sort and distribute mails and faxes to respective personnel
• Store, file and retrieve corporate documents and reports as and when needed
• Order, store and organize all office supplies
• Manage incoming and outgoing letters and packages
• Perform general office administrative and clerical duties
• Reconcile payments and receipts to various parties on time
• Manage all office orders on regular basis
• Maintain logs and spreadsheets for all office activities
• Packing / Labeling / Marking etc
• All employees are subject to transfer within the various branches and divisions of the company in which he/she is employed

Education

• Diploma Level

Training/Skills

• Training for IATA Dangerous Goods Course will be provided
• Responsible and customer service oriented
• Eager to learn with good working attitude & behaviour
• Ability to communicate effectively at all levels

Experience

• Diploma in Logistic is an advantage

Perks & Benefits

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Medical Insurance Plus Saving

Job Responsibilities:

• To involve in preparing installation, assembling, commissioning & troubleshooting of security systems such as CCTV, Card Access System, intelligent alarm monitoring systems and etc.
• To involve in testing of in-house as well as 3rd party security products.
• Added Advantages : Knowledge in Fiber To The Home(FTTH), Public Address(PA) System, SMATV System and Intercom System
• To help customers to solve technical issues.
• To involve in servicing of security products.
• To report service & repair status to their respective supervisor.
• To assist in preparation & submission of various technical reports to their respective supervisor.
• To provide system or product training to the customers 

Requirement:

• Required Skill(s): Microsoft Office, Technical Knowledge in ELV Systems, ,ICT and computer is an added advantage.
• Analytical thinking and Good Self Discipline
• Ability to work independently without much supervision.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Open culture
• Personal development opportunities

工作職責：

• 參與安全系統（如閉路電視、刷卡門禁系統、智慧警報監控系統等）的準備安裝、組裝、調試和故障排除。
• 參與內部和第三方安全產品的測試。
• 附加優勢：光纖到府（FTTH）、公共廣播（PA）系統、SMATV系統和對講系統的知識
• 幫助客戶解決技術問題。
• 參與安全產品的服務。
• 向各自的主管報告服務和維修狀態。
• 協助準備並向各自的主管提交各種技術報告。
• 為客戶提供系統或產品培訓

要求：

• 所需技能：Microsoft Office、ELV 系統、ICT 和電腦的技術知識是額外優勢。
• 分析思考和良好的自律
• 能夠在沒有太多監督的情況下獨立工作。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 開放文化
• 個人發展機會

我們在愛麗絲史密斯學校的目的

正如我們校歌所唱的：「很快就有了兩個，又有幾個加入了」。愛麗絲·史密斯（Alice Smith）發起了一場只有兩個人的運動。這一勇敢的舉動引發了積極的連鎖反應。她激勵其他家庭加入她的旅程，為一代又一代的學習者創造一個培育環境，並為成千上萬的家庭創造一個家外之家。

同樣，我們透過建立一個培育社區來保持愛麗絲史密斯精神的活力，鼓勵我們的學生帶著勇氣、好奇心和同情心探索世界。

共同建立一個更美好的世界。

我們的目標體現在我們的三大策略支柱：

我們的員工

我們是一個由專家和好奇心組成的多元化集體，共同努力突破教育的界限，引領不斷變化的世界的學習。

我們的學生

我們鼓勵學生帶著勇氣和好奇心探索不同的道路，在一個能讓他們發揮最好的自我影響力的環境中。

我們的世界

我們是一個相互支持、相互連結的社區，共同創新、探索和學習。

工作目的

學術支援主管為學校體育部門提供專業標準的協助。該角色的目的是透過提供廣泛的策略和營運行政支持，特別是領導與體育部門相關的所有行政支援領域，以支持學校的日常生活。學術支援主管透過良好的溝通、協作、快速解決問題以及始終保持專業形象，在支持體育和體育界方面發揮積極作用。

責任/義務：

1. 行政任務

這一角色的性質意味著學術支援主管必須積極回應

以滿足學校日常的需要和要求。以下範例代表了學術支援主管應承擔的一些管理任務：

• 透過電話、電子郵件處理家長的詢問，確保將問題傳遞給體育運動團隊的適當成員。
• 管理、規劃、支援和協調體育和運動隊的管理，例如協助體育場館預訂和安排會議。
• 每學期將所有賽程更新至日曆和學校好友。
• 與員工跟進，確保整週都落實行動要點。
• 負責訂購學生（體育領導者、GCSE、ALevel）T 卹。
• 管理受僱官員的預訂和付款。 （裁判員）
• 聯絡當地固定裝置和體育相關旅行的交通。
• 與接待學校聯絡，完成海外旅行所需的所有行政任務。這包括預訂航班和創建旅遊小冊子。
• 整理學生資訊（聯絡資訊、照片、飲食和醫療資訊）並與負責人員分享。
• 協助更新和追蹤本地和海外旅行的預算，包括航班、交通等
• 與體育主管和體育總監合作，與其他部門聯絡體育和體育賽事。
• 協助將所有賽事更新至體育和體育日曆。
• 在體育和體育領導團隊的指導下定期更新體育網站。
• 在體育和體育領導團隊的指導下發送家長通訊。
• 協助製作學生進度報告。

2. 活動

無論是面對面的還是虛擬的，學校活動對於我們學校的聲譽、運作和社區意識至關重要。我們以專業且敏感的方式舉辦活動非常重要。學術支援執行官在監督 SLT 監督下的活動後勤安排方面發揮著至關重要的作用。這可能包括以下內容：

• 監督與相關部門和個人圍繞活動組織的溝通，例如預訂空間、座位安排和建立活動表格，並確保所有資訊準確並透過 KissFlow 上傳。
• 與音響技術人員一起規劃活動的音響和燈光。
• 確定該活動是否需要 TI 支援。
• 與供應商一起處理所有採購訂單和因該事件而產生的任何付款，並確保及時交貨。
• 透過電子郵件協助分發邀請函，並協助管理學校表演和學校場地特別活動的賓客名單，例如回覆名單或售票櫃檯。
• 根據活動的性質和代表人數，與菜單上的食品供應商聯絡，安排茶點。
• 製作表演節目和其他相關資料，例如幻燈片/腳本（電子或硬拷貝）。
• 協調由 SLT 監督的演講、集會和慶祝活動的準備工作（準備獎項和證書），並在適當的情況下支持其他學校活動。

選擇標準：

基本的：

• 擁有並發展支持學校行政需求所需的 IT 技能和知識。
• 與家長、學生、老師和同事進行敏感而自信的溝通，清晰地傳達想法，並尊重和協作地工作。
• 在決策和解決問題時表現出主動性，考慮不同的觀點、變數、路徑和結果。
• 靈活、適應性強、創造性思維和多任務處理，以處理大量項目/疑慮/詢問。這包括高水準的組織能力和時間管理。
• 在獨立工作中表現出前瞻性思維，有時需要很少的監督。
• 透過努力使工作環境盡可能愉快和富有成效，並保持積極和以解決方案為中心的態度，成為團隊合作者。
• 在與他人互動的各個方面表現出誠實和正直，並尋求建立積極和支持性的工作關係。
• 擁有並發展支持學校行政需求所需的 TI 技能和知識。
• 對自己的職業發展表現出積極主動的態度，並透過分享實踐、領導和參與培訓以及尋找進一步成長和發展的機會來支持團隊成員的職業發展。

此外，為了成為一名有效的團隊合作者，學術支援主管應具備或證明有能力在以下關鍵領域發展技能和特質，這些領域被認為對該職位至關重要：

1. 易學性

2. 韌性

3. 敏捷性

4. 協作

5. 言語交流

6. 書面溝通

7. 創造力

8. 解決問題

9. 善良、同情心和同理心

理想的：

• 在學校工作的具體經歷
• 熱衷教育事業
• 管理 Zoom 會議、學校活動的經驗
• iSAMS 與 GMASS 經驗
• 使用 Google 和 Windows 的經驗
• 使用 Adobe Creative Cloud 的經驗，例如 Photoshop 和 InDesign、Canva、Video Maker
• 優秀的英語書寫和口語。

安全招募實務：

作為一所擁有多元化專家群的學校，我們堅持符合最高國際標準的招募協議。我們對候選人的推薦信進行徹底的聘前檢查並驗證資格。如果您需要有關學校“預約前檢查”的更多信息，請聯繫我們的人民和文化代表，因為不同國籍的個人的流程可能有所不同。

我們優先考慮仔細審查檢查，因為它們對於確保我們的學生有一個安全可靠的環境至關重要。透過保持嚴格的招募實踐，我們的目標是為所有學生提供一個培育和受保護的學習環境。

根據學校需求的變化，該職位的職責可能會不時發生變化。校長和學校領導層可以根據不斷變化的要求並與職位持有者協商，酌情審查本職位描述。

津貼和福利

• 員工股權
• 事假
• 開放文化
• 個人發展機會
• 免費停車
• 免費使用學校設施，如健身房、游泳池、運動場

About Oligo Business Services:

Oligo Business Services Pte Ltd is a leading HR service provider and consultancy, specializing in delivering high-quality HR and payroll solutions to clients across Singapore and Malaysia. We primarily support customers using Unit4 Prosoft HRMS and provide expert guidance on HR-related issues such as payroll, leave management, employee claims, and time and attendance.

Job Summary:

We are seeking a Custom Support Agent to join our team and assist customers with their HR-related inquiries and Unit4 Prosoft HRMS software support. This role is crucial in helping our clients manage their HR processes efficiently by providing knowledgeable and timely support.

Key Responsibilities:

• Respond to customer queries via email, ticketing management system, and over the phone.
• Provide expert advice and troubleshooting on Unit4 Prosoft HRMS software.
• Assist customers with HR-related queries, including payroll (Singapore and Malaysia), leave
• management, employee claims, and time and attendance.
• Diagnose and resolve technical issues by identifying the root cause and providing solutions.
• Ensure customer queries are resolved within established response and resolution times.
• Collaborate with other teams to escalate complex issues when necessary.
• Maintain detailed documentation of customer interactions and solutions provided.

Qualifications and Experience: Must Have:

• Strong understanding of HR policies and principles, especially related to payroll (Singapore and Malaysia), leave management, employee claims, and time and attendance.
• Excellent problem-solving skills and the ability to think logically and provide structured solutions.
• Proficiency in English with excellent written and verbal communication skills.
• Comfortable handling customer inquiries through email, ticketing systems, and over the phone.

Added Bonus:

• Experience with Unit4 Prosoft HRMS.
• Prior experience in a customer support role.
• Familiarity with HR software systems and technical support processes.

Personal Attributes:

• Organized and able to manage time effectively.
• Able to prioritize tasks and handle multiple customer queries simultaneously.
• Patient, with good customer service etiquette.
• Strong attention to detail and the ability to follow processes accurately.

Reporting Structure:

• This position reports directly to Oligo senior management.

Benefits:

• Competitive salary with annual increment.
• Increasing annual leave based on years of service.
• Comprehensive medical benefits.
• Collaborative work environment.
• Training and development opportunities.

Join Our Team:

• If you are a motivated individual looking to contribute to a growing company, Oligo Business Services offers an engaging and supportive work environment where your contributions are valued and rewarded. With our headquarters in Singapore and offices around the region you will be joining a progressive company looking to continue expanding in the near term.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

關於 Oligo 商業服務：

Oligo Business Services Pte Ltd 是一家領先的人力資源服務供應商和顧問公司，專門為新加坡和馬來西亞的客戶提供高品質的人力資源和薪資解決方案。我們主要使用 Unit4 Prosoft HRMS 為客戶提供支持，並就薪資、休假管理、員工索賠以及考勤等人力資源相關問題提供專家指導。

工作總結：

我們正在尋找一名客製化支援程式加入我們的團隊，協助客戶進行人力資源相關的諮詢和 Unit4 Prosoft HRMS 軟體支援。這個角色對於透過提供知識豐富且及時的支援來幫助我們的客戶有效管理其人力資源流程至關重要。

主要職責：

• 透過電子郵件、票務管理系統和電話回覆客戶查詢。
• 提供有關 Unit4 Prosoft HRMS 軟體的專家建議和故障排除。
• 協助客戶處理人力資源相關的查詢，包括薪資（新加坡和馬來西亞）、休假
• 管理、員工索賠以及時間和出勤。
• 透過確定根本原因並提供解決方案來診斷和解決技術問題。
• 確保客戶的疑問在既定的回應和解決時間內得到解決。
• 必要時與其他團隊合作升級複雜問題。
• 維護客戶互動和所提供解決方案的詳細文件。

資格與經驗： 必須具備：

• 對人力資源政策和原則有深入的了解，特別是與工資（新加坡和馬來西亞）、休假管理、員工索賠以及時間和出勤相關的政策和原則。
• 出色的解決問題的能力以及邏輯思考和提供結構化解決方案的能力。
• 精通英語，具有出色的書面和口頭溝通能力。
• 透過電子郵件、票務系統和電話輕鬆處理客戶查詢。

新增獎金：

• 使用 Unit4 Prosoft HRMS 的經驗。
• 具有擔任客戶支援角色的經驗。
• 熟悉人力資源軟體系統和技術支援流程。

個人屬性：

• 有組織性並且能夠有效地管理時間。
• 能夠確定任務的優先順序並同時處理多個客戶查詢。
• 有耐心，有良好的客戶服務禮儀。
• 對細節的高度關注和準確遵循流程的能力。

報告結構：

• 該職位直接向 Oligo 高階管理層匯報。

好處：

• 有競爭力的薪資，每年遞增。
• 依服務年資增加年假。
• 綜合醫療福利。
• 協作的工作環境。
• 培訓和發展機會。

加入我們的團隊：

• 如果您是一個積極進取、希望為不斷發展的公司做出貢獻的人，Oligo Business Services 會提供一個有吸引力且支持性的工作環境，您的貢獻將受到重視和獎勵。我們的總部位於新加坡，並在該地區設有辦事處，您將加入一家不斷進取的公司，並希望在短期內繼續擴張。

津貼和福利

• 事假
• 開放文化
• 個人發展機會