Total 6 Senior Executive service centre manager job vacancies in Malaysia

Senior Customer Service Officer
Job no: Work type: Temporary full-time Location: Parramatta Categories: Conservation, Customer Service, Project Management


Senior Customer Service Officer
Temporary full-time opportunity up to 8 August
Located at 4 Parramatta Square, Parramatta (location negotiable)
Salary relative to experience, and ranges from $120,859 to $133,183 super

Do you want your work to make a difference for NSW?
Working to protect the states environment and heritage.
About the role
National Parks and Wildlife Service has a unique opportunity for a Senior Customer Service Officer to lead a small team of contact centre, reservations and system support professionals, inspiring the public to visit our national parks.
About You
You are a highly organised and motivated individual who loves to inspire others to excel in their careers. You

... Click here to view more detail / apply for Senior Customer Service Officer

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Job Description:

• Formulate strategic and operational objectives. Define Standard Operation Procedure (SOP) and best practice for the team. Enforcing policies and procedures.
•  Monitor daily operations. Ensuring all operations are carried on in an appropriate, cost-effective way. Handle operations issues proactively and escalates appropriately. 
• Keep Head of Card Operations advised of any operational / process weaknesses and non-compliance with controls in Card Operations.
• Establish service level agreement, conduct quality assessments, perform quality controls and monitor KPIs
• Improve operational management systems, processes and best practices.
• Analyzes, designs, documents, and implements internal reporting systems and procedures for the team.
• Recruit, select, train, assign, schedule, coach, counsel, and discipline staffs.
• Designs, coordinates, and implements training programs for staffs within the card operations regarding operating policies and procedures.
• Continuously review, recommend and implement improvements / enhancements to operational procedures & workflow within card operations.
• Maintain good working relationships with clients, suppliers, vendors and internal departments. 
• Complete audit and address audit findings. 
• Ensure timely settlement with payment networks and merchants. 
• Ensure timely submission of regulatory reporting and card scheme reporting.
• Ensure accuracy in reconciliation and payments; execute all the financial transaction in timely manner and in compliance.

Job Requirement:

• Candidate should possess a Bachelor Degree, Diploma / Advanced Diploma, Professional Certificates or equivalent in Finance / Accountancy / Banking.
• Preferably at least 7 years of related working experience.
• Preferably Executive specializing in Finance / Banking / Insurance or equivalent.
• Strong time management and decision-making skills.
• Excellent critical thinking and management skills.
• Proven work experience as Operations Manager or similar role.
• Thorough knowledge of end-to-end life cycle of settlement, reconciliation and regulatory reporting in Issuing and Acquiring business.
• Good communication skills in English, Malay language for both spoken and written, able to communicate in Mandarin is an added advantage.

The Office Automation and Technical Support Manager is responsible for overseeing office technology systems, managing IT support, and leading the entire lifecycle of all workstation equipment e.g. laptops and devices.  This will cover all staff in all Malaysian offices (Titiwangsa, Menara KH, Cyberjaya, Penang) 

This position is ideal for a tech-savvy leader who excels at implementing automation tools, managing device procurement and distribution, delivering excellent user support across the organization, and providing strategic leadership in technology deployment to enhance productivity. 

Key Responsibilities: 

1. Office Automation Management: 

• Oversee the selection, deployment, and management of office automation tools (e.g., M365, Microsoft Dynamics, JIRA). 
• Work closely with department heads to assess needs and identify opportunities to automate repetitive tasks and streamline office workflows. 
• Manage vendor relationships and liaise with external service providers to ensure timely upgrades, support, and integration of systems. 

 

2. Internal Technical Support: 

• Lead the internal technical support team to provide high-quality, timely support for staff on hardware, software, and network-related issues. 
• Implement and maintain helpdesk systems to track, prioritize, and resolve employee IT issues efficiently. 
• Develop and enforce IT support policies, procedures, and documentation to maintain smooth operations and ensure security compliance. 
• Developing and managing the organisation’s private Sharepoint intranet. 

 

3. Equipment Procurement and Management: 

• Manage the team responsible for procuring, configuring, and distributing laptops, mobile devices, and other office technology equipment like meeting room electronic equipment. 
• Ensure the timely provision of technology to new hires and existing employees, including the setup and deployment of devices. 
• Oversee inventory management for office technology assets, including tracking, repair, and lifecycle management of devices. 

 

4. System Management & Upgrades: 

• Oversee the regular maintenance, updates, and troubleshooting of office hardware and software systems. 
• Ensure all office technology, including printers, computers, phones, and networking equipment, is functioning optimally. 
• Implement backup, disaster recovery, and cybersecurity protocols to safeguard company data and ensure business continuity. 

 

5. Training and Development: 

• Lead, develop and mentor the IT admin and technical support team   
• Organize and deliver training sessions for staff on new office automation tools, software, and IT policies. 
• Develop user guides and technical documentation to enhance self-service support. 

 

6. Strategic Leadership: 

• Collaborate with senior management to identify technology-driven opportunities that will increase organizational efficiency and innovation. 
• Stay up-to-date with the latest office automation trends, software solutions, and best practices in technical support. 

Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• 5+ years of experience in IT support, cloud solutioning, office automation, or a related field, with at least 2 years in a management role. 
• Strong technical knowledge of office software systems, workflow automation tools, network infrastructure, and cybersecurity practices. 
• Excellent problem-solving skills with a proactive and hands-on approach to troubleshooting. 
• Experience in managing IT projects, including system rollouts and upgrades. 
• Strong communication and interpersonal skills, with the ability to work with non-technical staff and cross-functional teams. 

We are recruiting for a Senior Occupational Therapist who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We offer excellent opportunities for new and experienced band 6’s wanting to enhance their skills. We offer strong professional leadership across the acute therapy service at East and North Hertfordshire NHS Trust.

Our inpatient service covers Acute Trust rotations at Lister Hospital, Stevenage which includes surgical / respiratory care, orthopaedics; care of the elderly; stroke/hyperacute stroke unit; general medical wards and acute medical assessment.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

The main duties of the post include assessment and treatment of patients within the wards at Lister Hospital, supervision and mentoring of non-qualified staff and students, taking part in in-service training, and taking a role in service improvement projects.

Ability to travel easily between trust sites independently.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.


This advert closes on Friday 6 Dec 2024

The Associate Chief Counsel (Financial Institutions and Products) has jurisdiction over the taxation of financial institutions, and financial products, as well as tax issues related to tax-advantaged bonds. The Office provides legal advice and litigation services/support to the Department of the Treasury, the IRS, other Chief Counsel organizations, other government agencies, and the public.

As a Senior Technician Reviewer (STR), the incumbent serves as a technical expert with respect to the subject areas and functions of the assigned Branch. Subject areas for which FIP is responsible involve the specialty areas of tax law as it pertains to financial institutions and products, including banks, thrift institutions, regulated investment companies, real estate investment trusts, insurance companies, asset securitization arrangements, debt modifications, options, futures contracts, original issue discount obligations, hedging arrangements, annuities, life insurance contracts, other types of innovative financial instruments and entities, and tax-advantaged bonds.

As a General Attorney (Tax) Senior Technician Reviewer, you will:

• Act as a legal and technical consultant to the Branch Chief, Deputy Associate Chief Counsel, Associate Chief Counsel, and, as assigned, to other officials in the Office of Chief Counsel on some of the most difficult, important, and complex professional legal and policy matters concerned with the work of the Branch, or which may affect the work of other Branches of the office, or other components of the Chief Counsel's Office.
• Act as a reviewer, and in some cases as the initiating attorney, for some of the most complicated, difficult, and unusual assignments and projects involving the development and drafting of Internal Revenue legislation and regulations, considering recommendations for enactment of legislation and the promulgation of regulations, private letter rulings, revenue rulings, technical advice memoranda, Chief Counsel advice, and other advice memoranda dealing with tax problems submitted by taxpayers and their representatives, state and federal agencies, and other Chief Counsel and IRS offices.
• Act as principal attorney in charge of recommending the policies and developing the procedures and regulations implementing new or amended legislation for specific areas of tax law and be responsible for ensuring that these policies, procedures, and regulations are consistent with the intent of the law and are administratively sound, efficient, and economical in operation.
• Support the work of IRS and Chief Counsel components in all aspects of their work, to include litigation activities, technical advice and guidance, the preparation of briefs and appellate recommendations.
• As needed, conduct conferences and represents the IRS on specific issues of a highly complex nature with taxpayers and their representatives.
• As appropriate, represent the Office on training sessions, presentations and panel discussions before IRS and Counsel components, other governmental agencies and business and professional groups on technical and legal matters relating to the work of the Branch.
• In consultation with the Branch Chief, assign work to the attorneys and specialists within the Branch and advises on approaches to be taken. As required, and in cases in which the Branch Chief is absent, substitute for the Branch Chief and performs the full range of duties of that position.
• Perform other professional duties as assigned.

This is not an all-inclusive list.

Starting at $163,964 Per Year (GS 15)