Total 157 failure analysis engineer job vacancies in Shibuya, Tokyo

This role will be based in Tokyo, Japan.

Are you a world class Solutions Engineer? Do you love to blend strong interpersonal skills and customer's challenge-solving abilities with a passion for cutting-edge technology? Are you passionate and enthusiastic about making customers successful and never hesitate to challenge the status quo.? No problem, Dynatrace has a history of making technical pioneers like you into high-powered SE’s.
Imagine being able to do the best work you’ve ever done as a Solutions Engineer for a high growth, well run and financially stable technology company that is continually identified as one of the best and most innovative technology companies.

We are looking for a Tokyo-based Lead Solutions Engineer with a strong background in applications and infrastructure stacks who can collaborate with customers to sell observability and AIOps solutions, driving significant revenue growth. You will deeply understand the customer's IT business strategy, IT applications/operations, and organization, while also formulating sales strategies and proposing how Dynatrace solutions can be beneficial. And, you will lead or assist in demonstrating how Dynatrace solutions can be utilized through Proof of Concept (PoC).
Additionally, you will share your knowledge, experience to our team to create strong SE team and customers to lead their DX and IT modanization.

Responsibility
•    Together with the Sales team you will be selling the fastest growing Observability/AIOps platform using state-of-the-art sales and marketing techniques.
•    You will be responsible for driving and growing Dynatrace business by owning and executing the Technical Sales cycle.
•    You will provide technical expertise through solution presentations, product demonstrations, proposal and supporting technical evaluations (POVs). You will help qualify and close business opportunities with customers and partners
•    You will advise and lead customers on how matters related to observability, AIOps, digital experience, business analytics, and log analysis can benefit their IT strategy and operations, as well as how they fit into their overall IT environment/operation process/business etc.
•    You will connect Dynatrace technology to business value and assist or lead the sales and customers in building their business cases.
•    You will closely work together with the Center of Excellence team, Technical Support team and the Customer Success Team.
•    You will present Dynatrace's vision and solutions to our customers C-suite executives and work closely with them to become trusted advisor.
 

POSITION SUMMARY

The purpose of this position is to provide technical support to all company group users and external parties connected to the company systems.

The IT Technical Support Engineer is included in everyday tasks, works on the tickets, keeps track of his/her own tickets and group tickets .

KEY RESPONSIBILITIES

• Communications to end users, both internal and external, on incident and service requests, acting as the single point of contact
• Closing and documenting resolutions or workarounds in tickets
• Incident response, providing first line investigation, response, problem analysis, workaround, resolution or progression, categorizing, prioritizing and escalating IT incidents to appropriate resolver groups within SLA
• Maintenance of laptops and servers- user/computer administration
• Equipment provisioning – onboarding/offboarding process
• Ticket triage, ticket point of ownership and active progression through all Tier 2 and 3 queues
• Supporting all applications used company-wide
• Network administration and troubleshooting
• Training of Ergomed Group personnel on IT procedures as appropriate

Pix4D is seeking a talented Technical Sales Engineer for GNSS/RTK Hardware to join our growing APAC sales team based in Tokyo, Japan.

Pix4D is the developer of the world’s leading photogrammetry software for drones and mobile-based reality capture.  Pix4D is transforming the way organizations do surveying, mapping, 3D modeling, reality-capture, measurement, and inspections.

The Technical Sales Engineer will be a key contributor to the APAC Sales Team, performing pre-sales technical consultations, helping to support authorized Pix4D resellers throughout the sales process, as well as helping grow our hardware sales in collaboration with our Channel Sales Manager and Product Manager.

Responsibilities

• Perform pre-sales technical consultations with customers for Pix4D products, use-cases, and solutions.
• Focus on Emlid RTK hardware, Pix4Dcatch and software solutions.
• Demonstrate Pix4D products to customers via video calls, in-person, tradeshows, and webinars.
• Master and demonstrate Pix4D products including Emlid RTK hardware, Pix4Dcatch, Pix4Dcloud, Pix4Dmapper, Pix4Dmatic, Pix4Dsurvey, and Pix4Dinspect.
• Collaborate with the Pix4D sales team to qualify leads and close deals.
• Collaborate with the Pix4D sales team on sales strategy and activities.
• Provide technical feedback to Pix4D product and marketing teams.
• Regular travel for trade shows and customer demonstrations.
• Manage sales contacts and activities with email and Hubspot CRM.

• Three or more years of experience with GNSS/RTK hardware in the Geospatial or Construction industries. 
• Experience with Pix4Dmatic and other Pix4D products. 
• Outstanding verbal, written and presentation skills. 
• Knowledge of GIS, geomatics, and geospatial products.
• Experience with one or more of Pix4D’s primary customer industries.
• At least one-year experience in a customer-facing role.
• Experience with Hubspot or similar CRM tools.
• Bachelor’s degree in geospatial information systems or equivalent. 
• Independent and well-organized team worker.
• Proficiency in English and Japanese is required. All other language skills are considered assets.
• Perfect fit with Pix4D’s spirit: passionate, positive, collaborative and respectful attitude

• Exciting work with cutting-edge technology and in an international company.
• Well-located office 10 min walk from Shibuya station. Convenient location with a lot of interesting options for lunch.
• Flexible working hours and remote work possibility.
• Employee Assistance Program.
• Company Social Events.
• Engage in projects that involve other team members around the world.

Working environment

Pix4D is a unique, fun, and intellectually stimulating company where you can grow and excel in your field. Our environment is authentic and multicultural, a place where we respect and learn from each other in the pursuit of being the best at what we do. Get more information here.

Recruitment

Pix4D promotes diversity and offers opportunities across all levels and career paths in all of its offices regardless of gender, race, or religion. We use standardized and structured interviews to ensure all candidates are treated equally and avoid any discrimination.

Company
When you work at Pix4D, you empower professionals worldwide to digitize reality through survey-grade georeferenced 2D maps and 3D models. These outputs can be measured, analyzed, and shared, all based on data from images taken by plane, drone, or mobile phone.

We build solutions that take advantage of technology including reality capture, computer vision, digital twins, and machine learning to help solve our customers' most complex challenges.

Founded in 2011, Pix4D has its headquarters in Lausanne, Switzerland and commercial and R&D offices in Denver, Berlin, Bucharest, Tokyo and Madrid.

#LI-EMI

#Hybrid

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24×7 on an as-needed basis

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.  

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide technical services around Prisma Cloud technologies, troubleshooting and best practices observations to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Provide configurations, troubleshooting and best practices to customers
• Work with our Engineering team and influence the operability of the product
• Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You are a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow–ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on–call support 24x7 on an as needed basis

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You are a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow–ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on–call support 24x7 on an as needed basis

About SmartNews 

SmartNews is a leading global information and news discovery company dedicated to delivering quality information to the people who need it. Thanks to our unique machine-learning technology and relationships with more than 3,000 global publisher partners, we provide news that matters to millions of users.

Founded in 2012 in Tokyo, SmartNews also has offices in San Francisco, Palo Alto, New York, and Singapore.

If you share our vision and are passionate about our mission, we encourage you to apply!

The Team & Role

The Ads Mobile Team is responsible for treating Ads as a meaningful content to the users and gracefully merging the Ads into the news feed.

As an iOS engineer, we expect you to drive the ads development of our iOS App. More specifically, we expect you to understand the third-party Ads SDKs and the internal Ads APIs to design and implement the client-server architecture of Ads content. These tasks include: deciding how Ads/News are merged, deciding the caching strategy and leading our external partners and internal backend counterparts to design their interfaces.

Your Responsibilities:

• Follow iOS best practices to build a performant App
• Utilize third-party Ad SDKs such as Google Ads Manager to serve third-party Ads
• Design and implement the client-server architecture of our in-house Ads demands
• Work together with Product Managers to improve the Ad experiences and performance
• Support Data Scientists to collect data and make data-driven decisions

Minimum requirements

• 2 years active iOS development experience for a large scale user base app
• Experience designing a new feature from scratch 
• Problem Solving skills to self-serve finding the deliverables of assigned task
• Proven track of making decisions in a data-driven way

Nice to have experiences/skills

• React Native experience is strongly preferred
• Familiarity with Javascript is strongly preferred
• Experiences with iOS Ads SDK is preferred
• Hands-on experience with iOS App performance profiling

Working condition

• Office Location: Tokyo

Click here or visit our careers site for more info.

• All healthcare and social insurance required by the Japanese labor law, plus annual health check
• Visa sponsorship and overseas relocation support available for eligible candidates

Click here or visit our careers site for more info about our benefits.

Your Career

As an Associate Systems Engineer, you will join a cohort of recent college graduates for an immersion into Palo Alto Networks platform, automation, and cybersecurity across network, endpoint, and cloud. This program includes up to 24 months of formal technical instruction with hands-on labs, both group and individual projects, technical study, and professional skills development.  As you advance through the program, you will be placed with various sales engineering teams to learn how to support customers during the pre-sales process.

While ramping on the Academy development track you will work alongside other SE teams to learn and support the other critical work with customers within the presales process. As part of your development, you will work as a technical advisor in tandem with our sales and channel partners on customer engagements, establishing relationships with customers with the goal of helping them ensure each day is more secure than the one before.

Upon completion of the program, you will have gained proven technical and professional skills, shown qualification across multiple certifications, and rotations with senior SEs to take on a field SE position in any number of cities across the US based on business needs. Our SEs are among the best in the cybersecurity industry, with a deep technical understanding of cybersecurity products, integrations, and the critical cyber threats facing our potential customer’s environments.

Your Impact

• Learn the technical aspects and business value of Palo Alto Networks products

• Develop the skills necessary to propose cybersecurity solutions comprised of Palo Alto Networks products

• Establish yourself as a trusted team member to Technical Solutions leadership and colleagues while contributing to sales wins throughout the program

• Architect and propose solutions that address the identified cybersecurity problems in each customer’s unique environment

• Develop presentation skills and understanding of business and technical discovery methods

• Ensure ongoing customer success, support, and adoption of cybersecurity solutions

• Understand and effectively differentiate against our top competitors

• Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions

• Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved

• Continuous self-improvement and learning to maintain technical leadership of applicable technologies (SASE, XDR, public cloud, security, networking, etc.)

Keeper is hiring a driven Systems Support Engineer to join our B2B APAC support team. Candidates must be able to work from our Tokyo, Japan office for eligibility.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.

About Keeper

Keeper Security APAC 株式会社 ("Keeper") is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Role

Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.

Responsibilities

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
• Assist customers in the installation and deployment of Keeper’s software products
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues and product problems
• Escalate critical customer situations to the appropriate level of management and engineering expertise
• Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
• Communicate in Japanese and English, both verbally and in writing

• 5+ years of experience in IT Management and System Administration
• Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills
• Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
• Experience working with Single Sign On (SSO) environments
• Experience setting up and configuring Active Directory
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
• Excellent command of Linux Shell and PowerShell
• In depth knowledge of prem/cloud/hybrid environments
• Working knowledge of Python

Preferred Requirements

• Bachelor's Degree or equivalent experience
• Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
• Ability to adapt, overcome objections, and learn complex solutions
• Excellent time management and communication skills

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About SmartNews 

SmartNews is a leading global information and news discovery company dedicated to delivering quality information to the people who need it. Thanks to our unique machine-learning technology and relationships with more than 3,000 global publisher partners, we provide news that matters to millions of users.

Founded in 2012 in Tokyo, SmartNews also has offices in San Francisco, Palo Alto, New York, and Singapore.

If you share our vision and are passionate about our mission, we encourage you to apply!

The Team

The Ads Ranking Team is dedicated to empower ads business by developing state-of-art ranking systems and advanced product solutions that ensures the highest relevance, profitability, and sustainability of our ad offerings. By applying a blend of engineering expertise and business insights, we strive to enhance ad performance and revenue, meeting and exceeding the expectations of our advertisers.

We are looking for talented engineers to join us in building the next-generation ad systems and products that will support our rapid and ambitious growth!

Your Role and Responsibilities:

• Develop and optimize core algorithms to generate relevant ads, driving the growth of a profitable ad ecosystem. This includes areas such as targeting, ranking, bidding and auction
• Work closely with backend engineers to develop a  highly scalable ranking and delivery system, ensuring high performance and reliability.
• Collaborate with cross-functional teams, including product managers, product specialists and sales, building product solutions to solve advertisers’ pain points and meet their needs.

Minimum requirements

• BS degree or higher in Computer Science, Computer Engineering, or a related field (Physics, Mathematics, etc.).
• Solid programming fundamentals with experience in at least one programming language (e.g., Python, Java, C++).
• Familiarity with machine learning concepts and algorithms, with a strong interest in applying them to real-world problems.
• Good problem-solving skills and a willingness to learn and adapt to complex systems.
• Strong analytical thinking and basic understanding of statistical concepts.
• Proficiency in business-level English.

Nice to have experiences/skills

• M.S. or Ph.D. in a relevant major.
• Proven research skills, demonstrated through publications in top conferences or involvement in impactful research projects.
• Internship or project experience related to large-scale ML systems.
• Basic knowledge or interest in the digital ad ecosystem.

Working condition

• Office Location: Tokyo

Click here or visit our careers site for more info.

• All healthcare and social insurance required by the Japanese labor law, plus annual health check
• Visa sponsorship and overseas relocation support available for eligible candidates

Click here or visit our careers site for more info about our benefits.

Keeper Security is hiring an experienced Sales Engineer to join our APAC B2B sales team. Candidates must be able to work from our Tokyo, Japan office for eligibility.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for navigating our customers through the technical landscape of our products.

About Keeper

Keeper Security APAC 株式会社 ("Keeper") is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Role

As an Enterprise Sales Engineer you will work alongside the Keeper Security sales force by supporting the pre-sales and post-sales cycle from a technical perspective. You will be responsible for identifying the technical requirements within an opportunity, matching them to Keeper Security solutions, and supporting the sale by positioning and demonstrating differences. You will provide product trials and evaluations to Keeper Security partners, assist with implementation and integration, and provide level-2 technical assistance to existing customers.

Responsibilities

• Provide and manage pre-sales technical support for the technical sales process of Keeper products 
• Work closely with the sales team to identify customer opportunities and understand their business needs
• Conduct product demonstrations and technical presentations remotely, at customer locations, or on-site at a Keeper facility
• Collaborate with product development and engineering teams to stay updated on product features, enhancements, and updates
• Address technical questions, concerns, and objections during the sales process to ensure customer confidence and satisfaction
• Act as a technical advisor to customers, helping them understand how our solutions can solve their business challenges and achieve their goals
• Communicate in Japanese and English, both verbally and in writing
• Stay informed about industry trends, competitive landscape, and emerging technologies relevant to the business
• Analyze complex multivariate problems and use a systematic approach to gain quick resolution, often under pressure
• Works on issues that affect design/selling success or address future concepts, products or technologies
• Establish relationships and engage with the technical personnel to identify opportunities and sell Keeper Security products and services
• Ensure accurate and timely activity, issue updates in Salesforce and report to management
• Create and deliver technical product presentations and/or training sessions to channel partners and customers
• Participates as part of a sales team to achieve or exceed revenue targets
• Contribute to the execution of company objectives to achieve goals in creative and effective ways
• Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company

• 5+ years of experience in a pre-sales technical role (Sales Engineer, Systems Engineer, Solutions Engineer, etc.)
• Must possess a native level Japanese language proficiency 
• Excellent communication and interpersonal skills, and a strong entrepreneurial drive
• Strong experience with Windows/Active Directory administration and knowledge of UNIX/Linux
• Outstanding presentation skills and the ability to build and demonstrate a high quality product overview to both technical and executive level audiences
• Technical background in networking and security applications as well as cloud technologies (AWS, Azure)
• Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience
• Willingness to travel up to 10%

Preferred Requirements

• Bilingual, in English (both verbal and written)
• Industry recognized certifications
• PAM Scripting and DevOps experience a plus
• Exposure to Identity Providers like Azure and Okta
• Experience providing solutions to and understanding the requirements of Enterprise Customers
• Prior experience with cybersecurity solutions or relevant experience with IAM or other security SAAS solutions

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Quadric has created an innovative general purpose neural processing unit (GPNPU) architecture. Quadric's co-optimized software and hardware is targeted to run neural network (NN) inference workloads in a wide variety of edge and endpoint devices, ranging from battery operated smart-sensor systems to high-performance automotive or autonomous vehicle systems. Unlike other NPUs or neural network accelerators in the industry today that can only accelerate a portion of a machine learning graph, the Quadric GPNPU executes both NN graph code and conventional C++ DSP and control code.

Role:

The Field Application Engineer (FAE) will work closely with Business Development, Product, and Engineering to provide pre-and post-sales technical customer support. This position requires excellent customer communication and troubleshooting skills to conduct remote and on-site training and product presentations. This position is a technical position that will require additional skills such as system debugging, coding, scripting. Candidates are expected to work independently and acquire expert-level skills with the in-house built product line including HPC Hardware (IP, Chips, Boards), SDK, Algorithms (NN, DSP, Vision, Path Planning, etc.).

Responsibilities:

• Work with Business Development to sell the technology from quadric.io
• Work with customers to install SDK and algorithms and analyze customer systems to determine the best HW/SW solutions for their system.
• Analyze technological problems brought in by customers and communicate with engineering for the best solution..
• Work with business development to prepare technical proposals and statements of work, working with the customer to gather requirements.
• Set up regular technical discussions with customers to help them understand quadric deliverables and resolving customer issues with engineering support as well as conduct regular follow-up and monitoring.
• Deliver periodic training sessions
• Coordinate with the Sales and Engineering team in designing proper application systems and formulating the product specifications according to the customer's needs.
• Interface with product marketing and engineering
• Conduct project feasibility studies
• Some travel required

• Bachelor’s in computer science and/or Electronics Engineering field.
• Minimum 3+ years experience working with customers/business development supporting SDKs.
• Must be able to demonstrate basic knowledge of software perception systems, and/or Computer Vision.
• Proficiency in Python.
• Experience describing, building, running and deploying Docker containers.
• Experience with Linux or Unix based operating systems.
• Experience with at least one of the following neural network / machine learning frameworks: PyTorch, Tensorflow, Tensorflow-Lite.
• Experience quantizing, running and debugging neural networks with ONNX runtime a plus.
• Experience supporting parallel C / C++ languages a plus (CUDA, OpenVX, NEON, etc.)
• Solid understanding of intermediate git concepts such as branching, rebasing, merge conflict resolution, etc.
• Ability to methodically debug problems, relay information to the engineering team, and test and deploy system updates and upgrades.

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Stock Option Plan

Tire Development and release

a. Manage tire development projects for OE customers.
b. Act as a technical liaison between OE customers and Conti.
c. Support design strategy development for running and future OE tire development projects. Develop and execute submission strategies jointly with Tire Development Engineer, Subjective Handling Driver, Technical Account Manager and KAM.
d. Plan, organize, support, and attend joint tests with customers at different stages of OE tire development projects.
e. Manage prototype/sample tire orders of OE customers.
f. Manage OE customer specific requirements (i.e. tire performance, tire testing, testing correlation, tire quality, program specific requirements, tire marking requirements, tire shipping requirements…etc.), ensure all relevant requirements are incorporated in project scope, project deliverables, and Conti internal documents/procedures. Create and update customer specific requirement documents which are released/available in Conti systems for the assigned projects/accounts (e.g. CSR documents in POMS).
g. Support GE in developing OE customer specific test methods when needed.
h. Support/lead PPAP approval process for the assigned projects. Plan/coordinate/execute all internal/external release/approval tests, and administrative activities to get PPAP approval and release an OE tire for assigned customers for mass production. Prepare and collect all required documents/drawings to get OE engineering sign-off and PSW sign-off. Submit all documents to Technical Account Manager and/or KAM for review and approval.
i. Plan/coordinate/execute the activities with all internal and external stakeholders to ensure flawless launch of OE tires.
j. Maintain Conti and customer tools/databases to ensure all Conti and customer requirements are met.

Business Support

a. Support/lead account activities in preparation for technical reviews for running and future OE tire development projects.
b. Build/utilize trust based effective, mutual value creation focused relationships with key decision makers at OE customers.
c. Support RFQ and 5 Year Plan activities as required by KAM/Technical Account Manager.
d. Collect marketing intelligence (competitor/customer/market) to support account management to align account activities with OE customers’ needs to sustain and grow the business in line with OE PLT business unit strategy for the region/customers.
e. Support KAM/Technical Account Manager in management of R&D budget by minimizing/avoiding non-value adding tasks, and by continuous implementation of cost efficient best practices and lessons learned across all running functions/activities.
f. Take additional responsibilities as required by KAM or Technical Account Manager based on changing account activities, changing business/customer requirements and changing market conditions.

Quality

a. Lead/support customer complaint handling activities. Analyze, follow-up, and respond to customer complaints with support from account/regional quality manager(s), plant quality, and central quality teams to ensure timely resolution of quality problems through structured problem solving.
b. Maintain internal and external quality management and create CAT entries in complaint handling tools/databases/portals.
c. Share lessons learned with cross-functional team members to prevent repeat quality issues.
d. Support account/regional quality manager(s) and Technical Account Manager to develop and execute preventive actions to continuously improve Continental’s perceived quality performance by OE customers.
e. Monitor customer satisfaction and quality status through customer released data, report status to account management on a regular basis, lead/support action plans to close identified gaps. Support of risk and opportunity evaluation based on customer expectation
f. Support conformity of production testing activities for accounts responsible for, evaluate and report results to account management.
g. Monitor end of line test data (i.e. tire uniformity, tire balance, tire visuals) work with plant and central quality teams for continuous improvement.
h. Collect warranty performance data of the tires responsible for. Review the status with customers and account management regularly.
i. Lead/support account activities to ensure successful customer audits/visits of Continental facilities. Organize, support, and accompany plant audits in cooperation with plant quality manager and account/region quality manager(s). Track and Follow up of Action Plans; Submission of Self Assessment surveys to Customer 
Support/perform the site assessment of external warehouses and 3rd party tire and wheel assemblies as required.
j. Support plant quality and central quality organizations to keep customer specific (e.g. BIQS, Q1, VQE…etc.) certifications current.
k. Sharing joint responsibility for account activities in meeting IATF 16949 with PDT group leader, TAM and KAM.
l. Leading APQP process, Coordinate and Submit PPAP Documentation with Customer, Launch Management Coordinator.
m. Support FMEA, 8D, Control Plan, GT POMS documents related activities as a team member.
n. Providing of Customer Documentation to Continental Organization.
o.Translate CSR into Internal Specifications (PoMS), translate PSR into Internal Specifications (PoMS) 
p.Key User of relevant customer portal /IT tools 
q.Support account specific contract review process

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

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