Total 3,123 cash management officer job vacancies in Malaysia

Job Description:

Supports the project managers and the project stakeholders in planning, executing, monitoring, and controlling the projects within an organization. A PMO can also provide guidance, standards, tools, and best practices for project management, as well as facilitate communication, collaboration, and learning across the projects. A PMO can operate at different levels, such as portfolio, program, or project level, depending on the scope and complexity of the projects.

Here’s an overview of Project Management Officer’s (PMO) responsibilities across project phases:

Initiation: Define project objectives and scope to align with organizational goals and address business needs effectively.

Planning and Design: Develop comprehensive project management plans that outline deliverables, timelines, budgets, and resource requirements for successful project execution.

Execution: Facilitate the implementation of project plans, coordinate activities, and ensure the timely delivery of project deliverables to stakeholders.

Monitoring and Controlling: Continuously monitor project progress, identify potential issues or risks, and implement corrective measures to keep the project on track and within scope.

Closure: Conclude the project activities, assess project performance, and generate a project closure report to document achievements, lessons learned, and recommendations for future projects. 

Requirements:

• Bachelor’s degree or equivalent
• Proven work experience as a Project Management Officer or similar role
• Strong leadership skills.
• Good written and verbal communication skills
• Strong attention to details and technicalities
• Excellent organizational and technical abilities
• Good interpersonal and multi-tasking skills
• Relevant training and/or certifications as a Project Management Officer

Perks & Benefits

• Commission and bonus
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Dental insurance
• Vision insurance
• Paid training and development
• Remote work flexibility

Support in the management of the contracted maintenance, cleaning, pest control, waste management, security, and landscaping service providers, through their site supervisors to ensure delivery of service according to the Service Level Agreement while effectively managing cost.

1. Supervise contractors / suppliers / vendors related to facilities management
2. Develop and maintain business relationship with contractors and vendors to facilitate ineffective and efficient mall operations.
3. Facilitate coordination for tenants’ fit out works.
4. Monitor procedures and records relating to the mall’s structure, mechanical and electrical maintenance.
5. Ensure all Health, Safety and Environmental statutory obligations and industry best practice procedures and systems are adhered to.
6. Ensure that overall structure and machinery is being effectively and efficiently maintained by third party contractors in accordance with the maintenance schedules and that all records are accurately maintained.
7. Assist in the emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness.
8. Ensure that all accident and incident reporting, including insurance and statutory forms and procedures are correctly completed and adhered to.
9. Supporting the Manager in periodically reviewing the performance of contractors to ensure all standards are being met, reporting of any short comings and proposing further improvement measures.
10. Perform and execute any other duties assigned by your superior and/or Senior Management that may be deemed appropriate to this role

• Diploma or Bachelor’s Degree in mechanical and/or Electrical Engineering
• Candidates with shopping mall experience are preferred

• More than 2 years’ experience in mall operations.
• Good knowledge in: -
  1. HVAC knowledge (Air-conditioning system and Exhaust)
  2. Fire Alarm System
  3. Plumbing System
  4. LPG System

• Have previously worked in similar capacity at shopping malls

• Pro-active
• Good communication and interpersonal skills
• Good listening skills
• Good organizational skills
• Professional outlook
• Self-motivated and enthusiastic
• Ability to work under pressure and meet targets / deadlines
• Good analytical ability
• Good problem-solving skills / ability

Perks & Benefits

• Allowance (transportation, etc.)
• Medical insurance
• Personal development opportunities
• Paid training and development
• Yearly medical claim (family coverage)

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Technology Vendor Management Lead of on our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Responsible to oversee and manage relationships with technology vendors and ensure their effective contribution to the bank’s digital and technology operations and strategic objectives.
• The role includes monitoring vendor performance, tracking service levels, and resolving issues or conflicts that may arise.
• There are also needs to collaborate with internal teams to conduct vendor assessments, evaluate risks, and implement strategies for vendor optimization and cost reduction.

What You'll Do:

• Assess and manage vendor-related risks, including vendor performance risks, contractual risks, cybersecurity risks, and regulatory compliance risks. Establish risk management processes and mitigation strategies. Monitor vendor compliance with relevant regulations, data privacy, and security standards. Conduct vendor audits and assessments as needed.
• Develop and maintain positive and collaborative relationships with technology vendors. Serve as the primary point of contact for vendor-related inquiries, escalations, and issue resolution. Foster strong vendor partnerships based on open communication, mutual trust, and alignment of objectives.
• Identify opportunities for collaboration and innovation with technology vendors. Encourage continuous improvement and value-add initiatives from vendors. Work closely with vendors to explore emerging technologies, market trends, and best practices. Facilitate vendor presentations, demonstrations, and knowledge sharing sessions.
• Track and manage technology vendor-related budgets, expenses, and invoices. Review and approve vendor invoices for accuracy and compliance. Conduct cost optimization analyses and negotiate pricing with vendors to achieve cost savings and efficiencies.
• Maintain inventory of technology vendors, contracts, and key vendor-related information. Regularly assess the vendor portfolio and vendor consolidation opportunities. Identify opportunities for strategic vendor partnerships, vendor rationalization, and vendor performance enhancement.
• Identify areas for process improvement within the vendor management function. Develop and implement standardized vendor management processes, templates, and tools. Drive initiatives to streamline vendor onboarding, vendor performance tracking, and vendor relationship management.

What We're Seeking:

• Experience in negotiating and managing contracts with technology vendors is highly desirable.
• In-depth knowledge and understanding of procurement processes, vendor selection, and negotiation strategies is necessary. Familiar with sourcing strategies, request for proposals (RFP) processes, supplier evaluation, and performance monitoring.
• Experience in managing vendor relationships and ensuring compliance with contractual obligations.
• In-depth knowledge and understanding of vendor management principles, best practices, and methodologies is necessary. Familiar with vendor selection processes, contract negotiations, performance monitoring, and relationship management. Significant experience in conducting vendor assessments, evaluating vendor capabilities, and assessing vendor risks
• Solid understanding of technology products, services, and industry trends. Familiar with a wide range of technology solutions, such as software licenses, hardware procurement, cloud services, and professional services engagements. Stay updated with emerging technologies and their potential impact on procurement strategies.
• Proficiency in conducting supplier evaluations, analyzing supplier capabilities, and assessing supplier risks is important. IT Vendor Management Leads should have experience in evaluating proposals, conducting due diligence, and selecting vendors that align with the organization's needs and strategic objectives. They should possess strong negotiation skills to secure favorable contract terms and pricing.
• Excellent relationship management and communication skills are vital for this role. Able to build and maintain positive relationships with technology vendors, establish effective communication channels, and resolve issues or conflicts in a collaborative manner. Competent in managing stakeholder expectations and influencing decision-making related to vendor management.
• Proficiency in data analysis, financial analysis, and cost management is necessary. Able to analyze vendor performance metrics, evaluate total cost of ownership, and identify opportunities for cost optimization and value generation.
• Possess strong financial acumen to manage vendor contracts within budgetary constraints.

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart casual dress code
• Open culture

Responsibilities:

• • Answer to customer inquiries.
  • Maintain relationships with customers.
  • Prepare costings and quotations for customers.
  • Prepare all documents related, for example: delivery orders, invoices, and proforma invoices.
  • Liaise with production on the status of the order and customer's stock in the warehouse.
  • Liaise with purchasing in purchasing the materials.
  • Liaise with R&D in terms of new product design and costings.
  • Assist marketing staff and manager as necessary at any phase of sales plus marketing efforts.

Requirements:

• • A bachelor's degree in marketing, business administration, communication, or related qualification.
  • Previous experience in marketing, customer service, sales, or similar roles.
  • Excellent knowledge of MS Office.
  • Excellent organizational and time-management skills.
  • Outstanding communication and interpersonal abilities.
  • Outstanding communication and people skills.
  • A team player with a customer-oriented approach.

Perks & Benefits

• Commission and bonus
• Open Culture
• Personal development opportunities
• Panel clinics
• Medical claims

Job descriptions:

• To assist the Project Manager in the planning, execution, and manage construction activities including budgeting control, scheduling, quality control, and progress of the project.
•  Prepare overall project schedule and work trade management
•  Responsible for all documentation is maintained appropriately for each project.
•  Assist in liaising with local authorities on submission and approval as and when required.
•  Coordinate and work with project consultants and contractor from project inception to completion
•  Preparation and submission of relevant project documents required by authorities
•  Conduct regular site meetings with internal team and contractors to follow-up on project/work progress; demand necessary action(s) required to ensure project deadlines and requirements are met at all times.

Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Construction Management or equivalent.

• Required language(s): Bahasa Malaysia, English & Mandarin (Mainly deal with mandarin speaking clients)

• Required Skill(s): AutoCAD, MS.WORD, MS.EXCEL.

• Self-motivated, have good communication skills and strong problem-solving skills.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Medical Insurance
• Annual Bonus

Description: 

Site Supervisor 

• Monitor & supervise the progress of the project
• Supervise workers to ensure compliance with construction safety regulation 
• Responsible and hardworking
• Fresh graduate
• No experience required, as long as you are willing to learn, self-motivated and responsible
• Own transportation

Perks & Benefits

• Medical Allowance
• Personal Leave

• Required OSHA certified candidates
• Monitor & evaluate safety matters on site
• Deals with authority stuff that's related to safety
• Give safety instructions to workers that working on site

Perks & Benefits

• Commission and bonus
• Company trips
• Personal leave

• Required OSHA certified candidates
• Monitor & evaluate safety matters on site
• Deals with authority stuff that's related to safety
• Give safety instructions to workers that working on site

Perks & Benefits

• Commission and bonus
• Company trips
• Personal leave

Job Responsibilities

* Monitor the shipping activity with regard to the preparation of Shipping Documentation, Shipping Instructions, Scheduling, L/C documentation,

and other shipping-related matters to ensure timely delivery/arrival of goods and customs clearance.

* Experience for all import and sales tax exemptions which include managing forwarding agents, shipping line, haulage, trucking, insurance and customs clearance.

* Liaise and coordinate with overseas suppliers

* Ensure compliance with the customer’s shipping instructions and ensuring all import shipping documents are in order.

* Liaise with the shipping agent to ensure all shipping documents compile and receive on time.

* Coordinates and liaises the load-out schedule with the warehouse to ensure the timely and accurate load-out and receiving of all products.

* Follow up and liaise with internal dept/section to clarify and reconcile any data discrepancies, etc

* Responsible for processing products claims in accordance with supplier claimant terms and conditions

* Monitor costing and Inventory status, cost report and documentation preparation.

* To perform assigned Admin jobs as and when required.

Job Requirements

* Able to handle full set of export/import documentation.

* Excellent problem-solving, task prioritization, follow-up and quick learning skills

* Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Shipping/Business Studies/Administration or equivalent.

* At least 2-3 years of working experience in related field is required for this position.

* Strong usage in Microsoft Office (Excel, Word, PowerPoint & Outlook).

* Required language(s): English, Bahasa Malaysia, Mandarin

* Preferably Junior Executive specialized in Logistics/Supply Chain or equivalent.

* Required Skill(s): Import and Export Logistics, Shipment planning Documentation & Billing, Dealing with Forwarder, Shipping, Customs & Port.

Perks & Benefits

• Yearly bonus and increment
• Career Advancement Opportunity
• Products Training
• Casual dress code
• Regular team activities
• Company trips
• Paid training and development

The Chief Financial Officer (CFO) is responsible for the financial health and sustainability of the organization. This executive role involves managing the company's economic strategy, overseeing financial planning and analysis, risk management, record-keeping, and financial reporting. The CFO is critical in influencing the company's strategic direction, investment decisions, and long-term financial planning.

Key Responsibilities/Duties

1. Manage the company's financial operations, including budgeting, forecasting, and auditing.
2. Ensure that the financial transactions, policies, and procedures meet the organization's short and long-term business objectives and are conducted in accordance with regulations, accounting principles, and standards.
3. Develop and implement the financial strategy of the company. This includes long-term financial planning and forecasting, risk management, and investment strategies.
4. Oversee the preparation and communication of monthly, quarterly and annual financial statements.
5. Ensure the timely reporting of key financial data and updates to the Managing Director, Board of Directors, and other key stakeholders.
6. Ensure legal and regulatory compliance regarding all financial functions. This includes tax planning and compliance with local, state, and federal tax regulations.
7. Direct the Finance and accounting team, to ensure ongoing improvements in processes as well as their ongoing professional development and training.
8. Any other duties assigned from time to time by the Management.

Primary Objectives

1. Analyze and forecast financial performance and business trends to inform strategic decision-making.
2. Monitor and analyze financial performance, identifying areas for improvement and implementing corrective actions.
3. Identify, assess, and manage financial risks, ensuring appropriate risk mitigation strategies are in place.
4. Ensure compliance with financial regulations and standards.
5. Oversee internal controls to safeguard company assets and ensure the integrity of financial data.
6. Oversee cash flow management, investment activities, and capital structure decisions.
7. Manage relationships with external auditors, banks, and other financial institutions.
8. Optimize financial processes and systems to improve efficiency and effectiveness.
9. Lead and mentor the finance and accounting team, fostering a culture of high performance and continuous improvement.
10. Develop and implement training programs to enhance the financial acumen of the organization.
11. Perform ad hoc tasks assigned from time to time

Qualification Requirement

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (MBA or advanced degree is a plus).
• Certified Public Accountant (CPA) or equivalent professional qualification.
• Minimum of 10 years of progressively responsible financial leadership experience, including prior experience as a Finance Manager.
• Preferred background in the food & beverage, hotel, and resort industry.
• Strong knowledge of corporate finance, accounting principles, financial regulations, and risk management practices.
• Demonstrated expertise in governance, with a deep understanding of regulatory compliance and corporate ethics.
• Familiarity with Environmental, Social, and Governance (ESG) principles, with experience in implementing sustainability initiatives.
• Proven track record of strategic financial management and leadership.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills.
• Experience in managing investor relations and fundraising activities is a plus.

Key Competencies

• Ability to develop and implement financial strategies that align with the company’s goals.
• Strong leadership skills with the ability to inspire and motivate a team.
• Deep understanding of financial principles and the ability to apply them to real-world situations.
• Proficiency in identifying and mitigating financial risks.
• Excellent verbal and written communication skills, with the ability to present complex financial information clearly and concisely.
• High ethical standards and commitment to transparency and accountability.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Sabbatical leave
• Paid training and development

Position Overview

Position Title: Technical Events Officer

Part / Full Time: Full time

Location : BWF Headquarters - Kuala Lumpur, Malaysia

Reports To : Head of Tournament Development

Overall Duties : Reporting to the Head of Tournament Development, the Technical Events

Officer will provide support of the day to day administrative functions of

the Events Department.

The Technical Events Officer responsibilities include:

• World Ranking, Tournament, and Draw Management systems for badminton, Para badminton, and AirBadminton.
• Player Management including Prize Money Distribution, Player Transfer/Player Retirement Processes.
• Data collection, analysis and presentation related to World Ranking and other Tournament related Topics.
• Assist with the preparation of information for reporting and presentations.
• Administrative support for Para badminton, including classification.
• Other areas where support may be needed.

Internal Liaison

• Events Director – Technical Operations
• Events Director – Tournament Operations
• Head of Tournament Development
• Other Events Staff
• BWF Staff

External Liaison

• Continental Confederations
• Member Associations
• Technical Officials
• Local Organising Committees (LOCs)

Responsibilities

Under the leadership of the Head of Tournament Development, the Technical Events

Officer is responsible for:

1. Undertaking day-to-day administrative tasks of the Events Department. This includes the following:

• Communicating with Continental Confederations / BWF Members and providing information related to regulations, payments, World Rankings, general Event related enquiries in a customer service type capacity.
• Gathering information/data on Events Projects.
• Preparing reports, presentations and conference papers
• Archiving World Ranking and other Events related documentation
• Using the BWF Extranet to manage day to day tasks

2. The effective implementation and accurate management, either leading the administration, or supporting the team as an accurate back-up for World Ranking, Tournament, and Draw Management systems for badminton, Para badminton, and AirBadminton:

• Para badminton World Rankings, and Paralympic/Para badminton World Championship Qualification Ranking
• Para badminton M&Q Reports, Seeding Reports, Draw
• World Rankings, World Tour Rankings, World Team Rankings, World Junior Rankings, Olympic/World Championship Qualification Rankings, Qualification Rankings
• Badminton M&Q Reports, Seeding Reports, Draws

The Technical Events Officer will support the Head of Tournament Development in the following areas:

3. Player Management including the following:

• Effectively maintain and update the tracking and distribution of tournament prize money for Grade 2 Tournaments
• Effectively administer the Player Transfer Process
• Effectively administer the Player Retirement Process
• Maintain badminton and Para badminton Player IDs

4. Effectively administer the misconduct, penalty and withdrawal penalty processes for all Grade 1, 2, and 3, and Para Badminton Tournaments, including the following:

• Receipt and tracking of misconduct and withdrawal reports and related penalties
• Working with the Finance Department on the invoicing of financial penalties and fees
• Tracking the outstanding invoices and accounting for any overdue payments
• Maintaining, updating, publishing, and distributing the barred player list

5. Contribute towards accurate and timely administration of qualification processes and other required support for the BWF Major Championships, such as the Thomas & Uber Cup Finals, BWF World Championships, BWF World Senior Championships, BWF World Junior Championships and HSBC BWF World Tour Finals.

6. Other areas of support (as needed):

• Analysis Projects, including World Ranking, and other Tournament Statistics
• Support with Major Events Projects, as required.
• Provide full, effective, independent, and accurate back-up support to the Assistant Events Manager responsible for online sanctioning, including badminton and Para badminton tournaments.
• Provide full, effective, independent, and accurate back-up support to the Assistant Events Officer responsible for the Equipment Approval Scheme.
• Contribute to the development and delivery of workshops to Continental Confederations and Members, as necessary.

7. Other projects as assigned.

Qualities / Attributes / Experience

• The successful candidate will have the following skills and attributes:
• Have excellent written and spoken English language skills.
• Have a strong understanding of IT – ability to use Microsoft products to a high level)
• Have excellent organisational skills.
• Be able to proactively solve problems
• Be an effective communicator with good interpersonal skills.
• An ability to work independently with minimal supervision.
• An ability to work in a team environment.

The following are desirable attributes but not essential:

• Badminton technical experience
• Athlete experience would be an advantage.

Selection Criteria

Candidates for the position will require a range of personal and professional skills to be considered for the role. The key criteria below will be used as a basis for short listing candidates for the interview phase. Applications for the position must address each criterion, providing examples from their experience / employment background.

a) Qualifications and Experience

1. Relevant formal qualifications – a degree in events/business/marketing/ communication management or general sports administration;

2. Relevant experience in events management (preferably badminton)

3. Experience in working in multi-cultural work environments;

b) Knowledge and Skills

1. An understanding of technical and event delivery areas of badminton.

2. Excellent interpersonal skills and proven capacity to support the work of others.

3. Strong planning and organisational skills.

4. Demonstrated ability to problem-solve.

5. Ability to prioritize large volumes of work and manage priorities.

6. Excellent English written and spoken language skills and presentation skills.

7. Ability to use Microsoft Excel to a good level.

c) Personal Attributes

1. A positive outlook to employment and a person that takes pride in the quality of work.

2. Ability to work in a team environment.

3. Capacity to work independently, with minimal supervision, and have a strong work

ethic.

Remuneration

Negotiated with the successful candidate depending on qualifications and experience.

Contract

A contract period will be offered to the successful candidate. Length of the contract to be discussed. Performance appraisals, against mutually agreed performance objectives will be a regular part of employment.

Hours of Work

The position is contracted and full time. The nature of the work requires flexibility during busy

periods and will involve work on weekends and at times during holidays. The position will not require significant travel overseas. If occasional travel overseas is required, no time in lieu arrangements exist for additional hours worked. The remuneration package will reflect experience, the extent of the role, level of responsibilities, and the work requirements needed.

Required Format for Applications

1. An email application or letter applying for the position and addressing each Selection Criteria (a, b and c above) giving examples from your employment background and life experiences; and
2. A brief CV / resume of no more than two pages with the current employment / most recent employment experience listed first. At the time of application, you are required to indicate your current remuneration level and your expectations in terms salary.

Time Frames

• Applications close 31st December 2024.

Contact

• Fern Gilders, Head of Tournament Development: f.gilders@bwf.sport

Jobstore is excited to be hiring a Chief Executive Officer to lead the next phase of growth and development of our established online recruitment business. You will be directly reported to our Group Chief Operations Officer.

This is an outstanding opportunity for someone looking to take the next step in their career, by taking the lead and responsibility for the hands-on strategic and operational leadership of an online recruitment business.

Your extensive knowledge of recruitment, passion for building relationships (internal and external), along with your excellent BD skills will set you apart, as you take on this unique opportunity.

Why Jobstore:

• Work with a committed and collaborative team where you will be trusted and respected.
• A high level of autonomy and flexibility in your work – you have the opportunity to use your initiative and creativity to lead and grow the business.
• You will work with the top management team from the group and be supported by our capability and infrastructure.
• Build your leadership and career, with an organisation which takes a long-term view and provides opportunities for learning and development.
• Rare opportunity to make something your own.
• An inclusive, purposeful, and ambitious culture where you will a high level of ownership in decision making.

If you love everything that comes with delivering people centred outcomes and taking responsibility to grow a business; please apply now.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Regular team activities
• Open culture
• Personal development opportunities

Key Responsibilities:

1. Support the business team in daily operations and planning.
2. Assist with sales activities, including customer outreach and sales tracking.
3. Conduct research to identify market trends and opportunities.
4. Help prepare sales presentations and reports.
5. Assist with administrative tasks such as scheduling and communication.
6. Other additional tasks as assigned by superiors.

Key Requirements:

1. Currently pursuing a diploma or degree in Business, Marketing, Management, or a related field
2. Strong interest in business operations, sales, and customer relationships.
3. Good communication skills, both written and verbal.
4. Basic knowledge of Microsoft Office (Excel, Word, PowerPoint).
5. A positive, proactive attitude with a willingness to learn.
6. Ability to work well in a team and handle multiple tasks.

How Will This Career Benefit You:

1. Hands-on Experience: Gain practical, real-world experience in business management and sales.
2. Career Growth: Potential for full-time job offers or future career opportunities within the company.
3. Skill Development: Enhance your skills in communication, teamwork, time management, and problem-solving.
4. Certificate of Completion: A certificate to add to your resume upon successful completion of the internship.
5. Positive Work Environment: Work in a supportive, collaborative, and dynamic team atmosphere.

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

職責：

• • 回答客戶的詢問。
  • 維繫與客戶的關係。
  • 為客戶準備成本會計和報價。
  • 準備所有相關文件，例如：交貨單、發票和形式發票。
  • 與生產部門聯絡，了解訂單狀態和客戶倉庫中的庫存狀況。
  • 與採購部門聯繫，採購材料。
  • 在新產品設計和成本會計方面與研發部門保持聯繫。
  • 在銷售和行銷工作的任何階段根據需要協助行銷人員和經理。

要求：

• • 行銷、工商管理、傳播學或相關資格學士學位。
  • 具有行銷、客戶服務、銷售或類似職位的經驗。
  • 精通 MS Office。
  • 優秀的組織和時間管理能力。
  • 優秀的溝通和人際交往能力。
  • 優秀的溝通和人際交往能力。
  • 具有以客戶為導向的團隊合作精神。

津貼和福利

• 佣金和獎金
• 開放文化
• 個人發展機會
• 專案診所
• 醫療索賠