Total 198 call center job vacancies in Malaysia

Job Description

• Supervising the daily operations of the customer service team
• Create and maintain customer profiles, and identify the key qualification criteria for the customer service team
• Manage and streamline the lead qualification process
• Conduct customer satisfaction surveys
• Establish a reliable customer loyalty program
• Continually review and standardize protocol on handling customers via message and calls
• Perform regular audit and checks on customer service standards
• Manage the digitalization of customer service workflow and implementation of customer relationship management (CRM) software
• Conduct daily roll call and debrief on work assignments with customer service team
• Establish Key Result Areas and performance review for the team
• Quarter and bi-annual forecast reporting and planning for Management review
• Promote and align processes and objectives with organizational business focus on Digitalization, Internalization, and Sustainability

Job Requirement

• Bachelor’s degree, preferably in business administration
• 10 years of experience in customer service
• Strong leadership and negotiation skills
• Knowledge and experience in using customer relationship management (CRM) applications such as Microsoft Dynamics 365 Sales CRM and Microsoft Dynamics Business Central will be preferred

Aventir Group Pte Ltd
EA License: 24C2542

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Description:

• Lead and oversee the daily operations of a dynamic customer service team, ensuring exceptional service delivery.
• Develop and maintain comprehensive customer profiles, identifying key criteria to enhance team performance.
• Streamline and optimize the lead qualification process for greater efficiency and effectiveness.
• Design and execute customer satisfaction surveys to gather actionable insights.
• Establish and nurture a customer loyalty program to boost retention and brand loyalty.
• Continuously review and standardize communication protocols for handling customer inquiries via messages and calls.
• Perform regular audits to ensure customer service standards are consistently met.
• Drive the digital transformation of customer service workflows, including the implementation and optimization of CRM software.
• Lead daily team roll calls and debriefs, ensuring alignment and clarity on work assignments.
• Establish and track Key Result Areas (KRAs), conducting performance reviews to support team development.
• Prepare quarterly and bi-annual forecast reports for management review, ensuring alignment with business goals.
• Align team processes with the organization’s focus on digitalization, internalization, and sustainability initiatives.

Job Requirements:

• Bachelor’s degree in Business Administration or a related field.
• At least 10 years of experience in customer service, with a proven track record in leadership roles.
• Strong leadership, communication, and negotiation skills.
• Experience with CRM applications, particularly Microsoft Dynamics 365 Sales CRM and Microsoft Dynamics Business Central, is highly preferred.

Aventir Group Pte Ltd
EA License: 24C2542

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 30, 2025 or until all positions are filled. The initial cut-off date for referral of eligible applications will be November 29, 2024 with subsequent cut-off dates on the 1st of each month. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Medical Support Assistant (MSA) performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting within the Office of Community Care Call Center including but not limited to:

• Interfaces with personal computer (PC) applications, including a digital phone system as well as VISTA/CPRS, HSRM Consult Tracking Manager and Consult Toolbox in line with VHA Care
• Provides customer service to include answering phone calls
• Determines and verifies eligibility
• Explains the requirements for medical care through the VA Medical Center
• Advises clinical staff on current administrative processes.
• Answers phones, relays messages to appropriate staff inside or outside of the office
• Schedules appointments
• Interprets and verifies provider orders in accordance with VHA national scheduling guidelines.
• Schedules, cancels, re-schedules [patient] appointments and/or consults;
• Confirms care, requests patient records, enters no-show information; monitors [appointment requests from multiple] electronic sources;
• Participates in huddles with other MSAs and/or clinic staff to determine the daily needs of the office
• Monitors community appointments [in] areas of responsibility
• Maintains computerized medical record in an up-to-date manner according to pre-established policy.
• Resolves patient complaints whenever possible.

Salary: up to $3000

Duration: 4 months

Location: Mountbatten

Working Hours: Mondays to Friday (7.30am to 5.00pm / 9.30am to 7.00pm)

Job Description:

• Answer incoming calls from parents with enquiries on fees and centre related matters
• Liaise with departments or centres to answer the parents' enquiries
• Analyze customer issues and assist in resolving within the required timeframe
• Maintain accuracy of data
• Ensure achievement of deadlines within the required timeframe
• Deliver any other tasks as assigned gned

Requirements:

• Minimum O Level
• At least 1-2 years experience in contact centre environment
• Familiar with CRM systems and practices would be an advantage

Interested candidates, please submit your resume to: biopharma@recruitexpress.com.sg

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

allylok@recruitexpress.com.sg

Customer Service Advisor
Location: Skipton | Full-Time, Permanent | £12 per hour
Start Date: January 2024

Are you someone who takes pride in delivering exceptional customer service? Do you enjoy problem-solving and working in a dynamic environment? If so, this could be the perfect opportunity for you!

We're looking for enthusiastic Customer Service Advisors to join an industry-leading, customer-focused organisation. This is your chance to be part of an award-winning company that genuinely values its customers and puts their needs at the heart of everything they do.

What You'll Be Doing:
As a Customer Service Advisor, you'll be the first point of contact for our customers, handling inbound calls and providing them with the support they need. Your key responsibilities will include:

Responding to customer enquiries, providing accurate and helpful information about our products and services
Offering tailored solutions to meet the individual needs of each customer
Addressing and resolving customer complaints promptly and professionally
Collaborating with colleagues across different teams to ensure a smooth customer experience
Maintaining a positive and empathetic approach in all interactions, ensuring customers feel valued and understood
What We're Looking For:
To thrive in this role, you'll need:

A passion for customer service and helping others
Strong communication skills, both over the phone and in writing
The ability to think on your feet and manage multiple tasks in a fast-paced environment
Patience, empathy, and a solutions-focused attitude
A genuine desire to go above and beyond for our customers
What You'll Get:
In return, we offer a competitive benefits package designed to reward your hard work and commitment, including:

25 days holiday per year, increasing with length of service
Flexible buy or sell holiday scheme
A generous pension scheme with employer contributions
Performance-based annual bonus
Salary sacrifice options for benefits like cars and tech
And much more to support your wellbeing and career growth!
If you're ready to be part of a forward-thinking company that values customer care and employee development, we want to hear from you. Apply today and secure your place in our team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Survey Experience Supervisor /Team Leader (Establishment)

• Salary: S$4,000Work duration: till Dec 2024 (Renewable depending on performance and project)
• Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week. **Usually Office hours due to targeted audience is Establishment
• Work location: Clarke Quay / Novena (work in office)
• Able to start work immediately or within 1 month notice period

Job Scope:

• Lead a team of Survey Experience Officers to achieve KPI
• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Organize workflow and ensure that officers perform their duties and delegated tasks
• Set KPI for the officers in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Ensure that the given KPI for the team are being met based on the project timeline
• Monitor and provide project status report to manager

Job Requirements:

• Minimum Diploma or higher
• Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/6947

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)

Company profile

Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team whilst developing your skills and progressing in.

In this Customer / Call Centre Advisor role, you will be:

• Making outbound telephone courtesy calls reminding customers of their appointments, cancelling and rescheduling other appointments, as well as receiving inbound telephone and email queries

• Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems

• Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriate
• Administration duties including emails, data inputting and typing
• Other additional duties to support priorities of the centre

We would love to hear from you if you have the following:

• Experience working in a customer focused environment

• Strong IT and admin skills with the ability to pick up new systems quickly

• Ability to remain calm when under pressure and working in a fast-paced environment

• Excellent phone skills and complaint handling ability

• Strong attention to detail and accuracy

What's on Offer?

• Temporary position until the end of March 2025
• Full time hours 8:30 am - 17:00pm
• Working hours are typically Monday to Friday - but flexibility would be appreciated to cover shift patterns and Saturdays which are a 4 week rotation
• Based in modern offices in the centre of Llandudno which is accessible using public transport
• Starting on an hourly rate of £11.44
• Benefits including weekly pay, holiday accrual and Ffit Conwy membership discount.

If this role sounds like the perfect role for you, please get in touch and apply today!

Proud member of the Disability Confident employer scheme

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: Yearly renewable
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at dataprotection@persolkelly.com. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Benefits

1. Competitive Earnings: Up to $3,000+ with basic salary, shift allowance, and monthly commission.
2. Location: Aljunied. Near MRT.
3. Professional Development: Receive comprehensive on-the-job training to enhance your skills.
4. Supportive Team Environment: Join a collaborative and organized team committed to reaching collection targets.
5. Structured Work Hours: Alternate Saturdays off.

Job Description

We are looking for a motivated and friendly Call Centre Agent to join our team. In this role, you’ll handle inbound and outbound calls to manage collections, communicate payment details, and follow up on overdue accounts. Your role will support clients in the banking, telecom, and commercial sectors, helping customers manage payments efficiently while building positive rapport.

Roles & Responsibilities

• Make inbound and outbound collection calls to customers.
• Clearly explain payment breakdowns and follow up on overdue accounts.
• Negotiate repayment arrangements and payment schedules with customers.
• Provide customer support to improve collections efficiency and reduce delinquency.
• Perform additional duties as needed to support team and client objectives.

Requirements

• Minimum 2 years of experience in telemarketing, customer service, or debt collection (call center preferred).
• Entry-level candidates with the right skills are welcome to apply.
• Strong communication skills with proficiency in both English and Mandarin.
• Meticulous, independent, and organized team player with a sense of urgency.
• Positive, friendly attitude with excellent customer service skills.

Additional Information

• Location: Aljunied
• Compensation: Up to $2,050 basic + $50 shift allowance + monthly commission (earning potential over $3,000).
• Working Days/Hours:5.5-day week with alternate Saturdays off
  Monday - Thursday: 9am-7pm or 10am-8pm (rostered)
  Friday: 9am-6pm
  $50 shift allowance provided for two weeks of 10am-8pm shifts

• Call Centre / Customer Service Experience
• No Exp Are Welcome To Apply - Training Will be Provided
• Office Hour / 5 Days Work Week (Able to work on weekend)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg email
• Handle inbound and outbound calls, and sometimes email
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076