Total 24 call center job vacancies in Malaysia

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 30, 2025 or until all positions are filled. The initial cut-off date for referral of eligible applications will be November 29, 2024 with subsequent cut-off dates on the 1st of each month. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Medical Support Assistant (MSA) performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting within the Office of Community Care Call Center including but not limited to:

• Interfaces with personal computer (PC) applications, including a digital phone system as well as VISTA/CPRS, HSRM Consult Tracking Manager and Consult Toolbox in line with VHA Care
• Provides customer service to include answering phone calls
• Determines and verifies eligibility
• Explains the requirements for medical care through the VA Medical Center
• Advises clinical staff on current administrative processes.
• Answers phones, relays messages to appropriate staff inside or outside of the office
• Schedules appointments
• Interprets and verifies provider orders in accordance with VHA national scheduling guidelines.
• Schedules, cancels, re-schedules [patient] appointments and/or consults;
• Confirms care, requests patient records, enters no-show information; monitors [appointment requests from multiple] electronic sources;
• Participates in huddles with other MSAs and/or clinic staff to determine the daily needs of the office
• Monitors community appointments [in] areas of responsibility
• Maintains computerized medical record in an up-to-date manner according to pre-established policy.
• Resolves patient complaints whenever possible.

Administrative Support (includes but not limited to):

Provides customer service to patrons using the facility, to include: greeting customers; checking identification cards to ensure only authorized users are entering facility; issuing and receiving gear/equipment; and registering patrons for facility use, events, and/or classes.

Answers telephone, providing information in regards to facility hours of operation, upcoming special events and programs, etc.

Completes the Daily Activity Reports.

Assists in planning, scheduling, and publicizing various activities and maintaining related supplies in order to attract and motivate participants.

Oversees the sale of retail items associated with activities.

Evaluates the effectiveness of ongoing Morale, Welfare and Recreation (MWR) fitness activities from the standpoint of participants' responses, resources, and program objectives.

Monitors patrons, volunteers and contractors at the assigned program/event and reports any issues to management.

Assists in the selection of fitness, sports, and aquatics activities to be offered, both within the required basic program categories and additional ones possible through available resources and desirable in terms of participant's interests and needs.

Instructional Support (includes but not limited to):

Monitors assigned participants in indoor and outdoor activities to include intramural sporting events.

Conducts instructional classes in the assigned recreational area.

Performs basic fitness orientation; identifies and corrects unsafe fitness techniques.

Demonstrates procedures common to the activities and instructs in the use of related equipment.

Establishes/reviews the schedule of events, conducts tours, sets-up/prepares gymnasiums/facilities/playing fields prior to scheduled start time for events.

Ensures adherence to regulations and safety procedures.

Facility/Equipment Maintenance (includes but not limited to):

Ensures facility and sporting fields are open and/or closed at the posted time. Monitors and checks the security of premises.

Monitors activity within the facility, circulating among the patrons to assist with basic use of equipment/gear and to maintain good order and discipline.

Ensures athletic playing surfaces are properly maintained, safe, and ready for play.

Assists in properly cleaning and maintaining equipment/facilities, maintains inventory, performs general janitorial services to ensure interior spaces are in a clean, neat, and orderly state at all times (e.g., sweeping and mopping floors; dusting and cleaning workout areas, mirrors, bathrooms, and locker areas; straightening equipment and accessories, etc.).

Makes minor repairs to facilities and equipment when appropriate and assists with outdoor maintenance.

Reports maintenance problems, material deficiencies, and unsafe conditions or discrepancies that cannot be repaired in-house to the supervisor.

Develop and present special programs that promote development of good study skills and writing practices. Prepare and conduct seminars on student academic survival skills and writing enhancement strategies.

Perform writing center program evaluation duties. Assist with accurate compilation and production of reports that provide statistical evaluation of program effectiveness,

Develop and maintain materials in support of university learning writing center and university educational programs.

Brief academic program directors and other faculty members effectively on writing center programs, as required. Provide accurate guidance and assistance to university academic programs.

Present informational seminars at university teaching and learning center and other facilities as well as online to aid faculty in grasping Writing Center capabilities.

The Minneapolis VA Health Care System is seeking a Board Certified/Board Eligible physician to work as the Medical Director of the Community Living Center (CLC). Responsibilities include medical direction of the CLC program, supervision of provider staff Physicians and Nurse Practitioners, and leadership related to quality improvement projects and accreditation programs.

The Minneapolis CLC is an 80 bed program, consisting of 3 units providing various levels of transitional and long term care. There is a specialized secured memory care unit within the CLC with a 10 bed capacity. The main source of referrals to the program is internal to the medical center, with residents having an average length of stay between 30 and 40 days. The CLC is staffed by an interdisciplinary team consisting of provider staff (MD, NP), occupational therapy, nursing, physical therapy, psychology, speech and language therapy and social work.

In addition to CLC, the incumbent will serve as a liaison to the provider staff at the affiliated State Veterans Homes. The Incumbent will also partner with an inpatient Hospice and Palliative care program located in a portion of the CLC.
The Minneapolis CLC program participates in training of internal medicine residents, hospice and palliative care fellows and other trainees as assigned.

We are seeking applicants who are board-certified in Internal Medicine, Palliative Medicine, Geriatrics or other related field and have a strong interest in management, supervision and leadership.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Recruitment Incentive (Sign-on Bonus): A recruitment incentive is authorized for highly qualified applicants.

Education Debt Reduction Program (Student Loan Repayment):This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants ineligible to apply.

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

Work Schedule: Monday - Friday, 0800 - 4:30, with on-call

MAJOR DUTIES:  

Responsible for supervising and managing all phases to include the economic and efficient operations of full-service automotive skills development center and the recreational vehicle storage. Responsible to provide qualified instruction, technical advice, supervision, equipment, tools and machinery for patrons engaged in performing both minor and major maintenance of personal vehicles. Ensures patrons are instructed in the safe and efficient operation of all equipment and associated tools. Plans, organizes work and manages internal resources to ensure maximum productivity and efficiencies. Inventories and displays resale merchandise. Responsible for the operation and accountability of change fund and all daily receipts. Reviews financial status of activity and recommends changes when necessary. Supervises activity employees. Trains, schedules work, appraise performance, counsels personnel and recommend personnel actions as appropriate. Responsible for employee selection.  Ensures management of Hazardous Waste (HW) is in accordance with current regulations along with all safety procedures and processes. Ensures established safety procedures concerning handling of HW are followed. Ensures required training for HW handlers is conducted. Ensures that training records and other required reports are maintained, overall efficiency of the operation and the highest standards of quality and service are maintained. Conducts safety inspections and takes immediate corrective action whenever work safety is compromised. Inspects all fire extinguishers and initials tags, grinders, parts washers, eyewashes, showers, and electrical equipment. Responsible for the proper identification, containing, labeling, storage and disposal of a variety of hazardous substances. Ensures substances are properly handled and disposed of in accordance with applicable Federal, State and local regulations. Inspects storage facility for leaks, faulty, unsafe and non-compatible storage, damaged containers and other potential waste storage problems and takes immediate corrective action. Ensures SDS are on file for all hazardous materials and available to all employees for their information. Attend monthly Environmental Compliance Coordinator (ECC) meetings. Assist other sites and facilities with hazardous waste as needed. Provides appropriate guidance in cases of accidental spills or potential chemical injury. Maintains statistical analysis for air quality inventories. Maintains all records and makes distribution to required parties. Ensures compliance with fire, safety and sanitation regulations. Manages property resources. Prepares budgets, long-range plans, inventory controls, cost controls and related records and reports. Reviews the financial status of the assigned activity and recommends changes as considered necessary. Implements higher level directives, formulates procedure and programs to ensure high standards of recreational and promotional efforts. Carries out necessary liaison with other staff officials that support automotive skills center activities, events, purchase of equipment, etc. Responsible for acting on internal and patron problems with minimal adverse impact on functional programs. Utilize point of sale system and reporting for scheduling, sales, and transaction. Networks and provides resources with vendors in the industry. Trains, schedules work, appraises performance, counsels assigned personnel, and recommends personnel actions. Approves/disapproves leave requests and completes performance evaluations. Verifies daily attendance and time cards. Prepares work schedules. Ensures that security, safety, and housekeeping rules are followed. Provides on-the-job training, instruction and guidance to employees.

For the full Position Description please visit MCCS Careers website https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=70936&PostingSeq=1
 

The VA has been named one of the Top 5 Best Places to Work in the federal government.

Cincinnati is a family friendly, affordable, metropolitan city with great parks, fine arts, and food scene.

With both an urban energy and southern charm, the Cincinnati region has a vibrant and unique culture that flows from the Ohio River to the things to do, landmarks and events all around town. With rich cultural offerings, award-winning family adventures, an ever-expanding art scene, a foodie's paradise, and breweries galore, this is one picturesque river region with much to explore! With major league sports, big-city arts, fun festivals and award-winning attractions, it can be hard to decide what to do in our dynamic river region!

https://www.frommers.com/destinations/cincinnati

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Community Living Center - Registered Nurse:

• Delivers fundamental knowledge-based care to assigned clients while developing technical skills.
• Assesses, plans, implements, and evaluates care based on age-specific components.
• Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care.
• Administers medications and procedures per established policies and guidelines.
• Influences care outcomes by collaborating with members of the interdisciplinary team.

Influences care outcomes by collaborating with members of the interdisciplinary team and creating innovative process improvement initiatives.

The Assistant Nurse Manager (ANM) is a Registered Nurse who is directly accountable to the Nurse Manager (NM). The primary focus of this position is providing oversight and leadership for all local, VISN 12 and National initiatives that involve Clinical Contact Center (CCC) Triage ensuring VISN 12 CCC Triage remains a leader in the nation for Clinical Contact Center services and quality Veteran Care. While working in partnership with the NM, additional ANMs, Administrative Officer, Program Analyst and Nurse Educators. Additional duties include functioning as a Supervisor and Clinical Coordinator, which may include direct clinical coverage, for the operations of CCC Triage. The ANM may additionally be involved in management, supervision and evaluation of care delivered by Registered Nurses and Medical Support Assistants.

The ANM demonstrates a high level of clinical expertise, leadership and creative approaches to manage the complex care of the Veteran population and program requirements. Demonstrates the ability to lead and direct diverse and dynamic groups of staff in the delivery of safe and effective patient care. The ANM applies clinical skills necessary to identify, coordinate and/or identify discipline -specific education, as well as training, leadership, professional staff development and emerging needs to all levels of staff. This RN is a nurse supervisor and can provide oversight for the administration of leave, counseling and disciplinary action in collaboration with the ANM and NM. The ANM may act as the NM in her/his absence. Assumes an active role in labor-management partnership and supports EEO principles and programs. Demonstrates effective conflict resolution/management skills. Secondary responsibilities include participating in the hiring process, modeling and assuring positive behavior, partnering on the initial and on-going CCC Triage staff competency program, supervising and evaluating care delivery by all nursing staff and employees assigned to the unit via nurse proficiencies and/or performance evaluations. In partnership with the NM, oversees staffing effectiveness, daily staffing schedules and budget performance, monitors the quality of care delivered by means of quality indicators such as RN Callback Time, Average Speed of Answer and Abandonment Rate and ensures quality improvement initiatives and evidence-based nursing standards of practice are carried out on a day to day basis.

The ANM collaborates with the ANMs and NM in the professional development of clinically competent staff. Leading and monitoring staff orientation processes and assisting in the Performance Improvement (P1) processes, monitoring of Pt projects, All Employee Survey results, Press Ganey Responses and other ongoing initiatives to ensure quality care to the Veteran population. Serves as a coach to all members of staff in career development. The ANM contributes to the unit's goal of life-long learning and participates in activities and support succession planning. Promotes, creates, demonstrates and ensures a culturally diverse workforce in which the values and needs of all individuals are respected. The ANM works with the other ANMs and NM to facilitate daily staff huddles and conducts staff meetings to facilitate communication, disseminate information, promote interdisciplinary interaction and augment problem solving.

The ANM participates in the development, review and revision of the Nursing policies and procedures to ensure compliance; supports implementation of these polices, actively contributes to performance measures for the VAMC, VISN and VHA. Assurance is made for ongoing readiness with regulatory bodies/agencies both internal and external to VHA, all while ensuring the ANA code of Ethics for Nurses is followed.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 0730-1600, Monday-Friday; Normal Business hours with intermittent off tour coverage
Telework: Yes - as determined by the agency policy. 3+ Days/Pay Period
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Operates a personal computer (PC) and peripheral equipment to produce a variety of civilian and military correspondence, spreadsheets, charts, reports and graphs, using a wide variety of software programs.  Transmits and receives documents and messages electronically using PC network or links to other computers.  Proofreads all prepared correspondence and checks for completeness and conformance to applicable instructions and regulations.  Operates PC using graphics applications to produce various graphic materials as required.  May type and prepare statistical data sheets.  

Provides World Class Customer Service with an emphasis on courtesy.  Assists customers and communicates positively in a friendly manner.  Acknowledges customers, smiles and makes eye contact.  Asks questions to determine, verify and solve problems.  Checks for satisfaction on the quality of goods and services.  Takes action to solve problems quickly.  Alerts the higher level supervisor, or proper point of contact for help when problems arise. 

Adheres to safety regulations and standards.  Uses required safety equipment, and observes safe work procedures.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.

• Assists in the management and daily operations of the Joint Operations Center.
• Takes calls from Federal, state and the public on exchange of information and records all pertinent data.
• Relays information through various communications equipment to appropriate personnel.
• Notifies other agencies concerning the call as necessary.
• Records action taken, equipment assigned and other pertinent information in various databases.
• Monitors radio communications of law enforcement officers, fire department, and emergency operations.
• Examines, analyzes and interprets data from a variety of resources.
• Maintains log records of activities occurring during the shift as a source of information for production reports, and operation efficiency status.
• Establishes, maintains and keeps updated the resources and operational functions/readiness of all JOC equipment once per shift.
• In a minimum of time and without error, employee must be able to copy, validate, process, and relay the message to appropriate personnel.
• During joint forces exercises or actual emergencies, serves as a member of the JOC emergency response team to provide support to either the Federal, state or public operations.
• Ensures all classified documents are properly prepared, reproduced, distributed and stored.
• Controls COMSEC information, material, and devices and is responsible for receipt, inventory, storage, issue, protection and destruction.
• Maintains overall security of the Joint Operations Center and performs entry control and escort procedures during assigned shift.
• Conducts studies to determine requirements for communication devices, office automation hardware and software.
• Types a variety of narrative and tabular correspondence from rough drafts and corrected copies.
• Uses a variety of automated systems in the office environment to store/retrieve/manipulate data with word processing, database management, spreadsheet and graphics software packages. Performs other duties as assigned.
• Performs other duties as assigned.

Nurse Manager Pay Schedule NG59

This position is located at the Alvin C. York VA in Murfreesboro, TN.

The Nurse Manager of the Urgent Care and Infusion Clinic is a designated first-line supervisory authority, responsibility, and accountability for clinic nursing team operations, ensuring that subordinate personnel provide timely nursing care which complies with generally accepted standards of clinical practice. This includes the authority to accept, amend, or reject the work of subordinates.

Has continuing responsibility for all of the following functions:

• Planning work to be accomplished by subordinates, setting priorities and preparing schedules for completion of work
• Assigning work to subordinates based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of subordinates; evaluating the performance of subordinates
• Making recommendations for appointments, advancements, or reassignments of subordinates
• Giving advice, counsel, or instruction to subordinate personnel on work and administrative matters
• Hearing and resolving complaints of subordinates, and referring more serious complaints not resolved to higher level supervisors
• Recommending and/or tracking disciplinary action where appropriate
• Identifying developmental and training needs of subordinates and providing or making provisions for such development and training
• Makes daily rounds of clinic area to ensure compliance with Long Term Care Institute, OSHA, and ADA and corrects deficiencies immediately
• Demonstrates ability to work effectively with multidisciplinary groups to identify, analyze, and resolve problems to improve patient care.
• Demonstrates competencies in clinical practice, staff development, and leadership.
• Demonstrates effective communication and organizational skills.
• Additionally responsible for performance improvement, customer service/patient satisfaction, patient and employee safety, interviewing applicants, employee relations, standards of care and practice, the work environment, and accreditation and regulatory standards
• Additional duties and responsibilities as assigned

• A Masters degree in leadership is preferred
• Three to five years of recent Urgent Care or Emergency Department experience is preferred
• Previous experience as a Nurse Manager or one to two years as an Assistant Nurse Manager

• Manages significant elements or phases of a project related to major agency functions, programs, or projects.
• Overcomes difficult and complex technical, project management, organizational, and acquisition problems using innovative and original approaches.
• Provides engineering analysis for future projects and in advanced planning of new systems and capabilities of all applicable agency programs and areas of concern and responsibility.
• Determines, develops, and defends requirements. Participates in all applicable reviews. Makes decisions to redirect efforts including revising budgets and schedules as necessary.
• Performs periodic review and analysis to assess achievement of milestones and major goals.
• Plans, guides, coordinates and manages the work of subordinate, secondary and matrixed resources engaged in accomplishing the missions and functions of the organization.
• Supervises and controls the work of the organization and provide administrative and technical supervision necessary for accomplishing the mission goals.
• Performs a full range of supervisory duties which includes assigning and evaluating work; recommending personnel actions; taking disciplinary actions; and identifying training needs and developing employees.
• Fosters a culture of engagement, diversity, inclusiveness, excellence and innovation. Champions NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity and teamwork.

• Plans and coordinates the efforts of engineering teams engaged in development of Electrical Power Systems design, analysis and trades of spacecraft power bus, solar array, and battery; provides technical direction for the complete system development.
• Plans and evaluates electrical power system for projects, programs, proposals, mission studies, and research/development pertaining to relevant novel optoelectronic device driver technologies; presents technology management solutions.
• Directs the planning, specification, manufacturing, and procurement of unique and leading-edge technology for the development of direct or indirect energy conservation storage devices and power systems.
• Serves as a technical expert and lead engineer in planning and implementing specialized power conversion, conditioning, and distribution for flight spacecraft Electrical Power System electronics.
• Evaluates design requirements, trades, and limitations of spacecraft Electrical Power Systems based on available mission parameters.
• Reviews, advises, and conducts technical analysis and development studies in support of major Science programs and technology driven requirements.
• Oversees contractor activities and acts as a technical specialist and/or Contracting Officer Representative in Lidar based Flight Instrument Power System development and similar Internal Research and Developments (IRAD).
• Participates as Electrical Power Systems Subject Matter Expert at internal, agency, national or international teams or reviews for programs, projects, anomaly investigation, failure review boards, technical assessments, and mission support as needed.
• Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Summary Continued
...for various aspects of internal and external recruitment and placement involving a wide variety of personnel staffing actions to meet the needs of various bases serviced throughout a specific region, and to serve as a Human Resources Specialist (Recruitment & Placement) with responsibility for planning, developing, and carrying out the full range of recruitment, placement, affirmative employment, and related management advisory services for assigned organizations.

Duties

• Provides day-to-day recruitment and placement on-the-job (OJT) training
• Provides quality assessment of staffing recruitment and placement personnel actions accomplished by assigned team
• Provides recruitment and placement services to complex and dynamic organizations. These organizations require a wide range of professional, scientific, administrative, and highly technical positions
• Participates in special projects and initiatives and performs special assignments related to staffing systems

• Duties described below are at the highest grade advertised. Duties assigned at lower grade levels will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee.
• Serves as the Fire Protection Engineer/Authority Having Jurisdiction (AHJ) reporting to the Chief of Protective Services.
• Documents and implements a Center Fire Protection and Life Safety Program designed to protect human life and property from the risk of fire-related hazards.
• Interprets, adapts, and applies numerous codes, regulations, guidelines, precedents and engineering principles and practices to determine most feasible design or possible alternative solutions.
• Approves the work of civil servants, contractors and commercial partner engineers, fire department and other specialists in the planning, directing, and coordinating activities for the Fire Protection Program.
• Examines the nature and characteristics of fire phenomena and how fires originate, spread, and are detected, controlled, and extinguished. Conducts investigations into post-fire incidents and predicting fire behavior to protect life and property.
• Reviews and approves building construction and fire protection features and ensures they are in place to minimize danger to life from the effects of fire.
• Provides and maintains fire protection and life safety systems and procedures in accordance with National Fire Protection Associate requirements, the International Building Code, and the Agency Standard for Fire Protection and Life Safety.
• Serves as Contracting Officer Representative (COR)/technical representative for assigned contracts.
• Fosters a culture of engagement, diversity, inclusiveness, excellence and innovation. Champions NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity and teamwork.

• Serves as Deputy Director, Directorate of User Services which is charged with delivering best in class information products and services to the DoD Science and Technology (S/T) enterprise.
• Ensures strategic alignment to Center and OUSD(R/E) priorities
• Provides leadership in the delivery of search, collaboration, analytics, interface design, customer registration, product access support, communications, marketing, outreach, surveys, training, briefings, reference research services.
• Provides leadership on outreach and engagement with DoD S/T enterprise including OSD, the Services and Service Labs, and Defense Agencies and Field Activities.