Total 50 job vacancies by Theexecutivecircle Asia Pacific Pte. Ltd.

Senior Regional HR Executive

Job Summary

This position will support the organization by partnering with business leaders and employees to provide the employee lifecycle services, implement Southeast Asia region’s HR programs, and contribute to the overall efficiency and effectiveness of the HR function. This role is responsible to identify business needs and provides advice, guidance and create sustainable solutions in addressing employee and organisational challenges, with a focus on building strong relationships and fostering a positive workplace culture.

Key Accountabilities

Recruitment & Onboarding:

• Manage the recruitment and onboarding process for assigned business units to ensure smooth integration of new hire into the organization.

Employee Engagement & Development:

• Build and promote employee engagement, champion of employee and organisational change management and development activities.
• Establish strong & influential relationships with leaders and managers in your client group, provide sound advice, support and guidance aligned with HR & business strategy.
• Act as a representative agent for Singapore HR to correspond to HR-related inquiries logged in the process improvement system (Support Hub), and support with workplace issues.
• Resolve employee concerns and conflicts, ensure fair and consistent application of company policies.
• Coordinate employee development programs to build and enhance job related skills and competencies.

Performance Management:

• Monitor and support reporting for regional performance management and regional promotion cycles.
• Provide support for disciplinary cases and improvement plans for underperforming employees.

HR Services & Compliance:

• Maintain accurate employee records and HR documentation align with personal data protection governance.
• Responsible for HR deliverables for the business units and ensure all the HR initiatives are performed in accordance with HR guidelines and compliance with countries laws and regulations while balancing the specific needs of business operations.

Regional Support:

• Support the Senior HR Regional Manager in the collaboration with SEA Regional HR on HR strategies and organisational-wide projects.

Key Job Requirements

• Bachelor’s degree in human resource management or related field
• 5 years’ experience working as HR Generalist
• Proficient with Singapore Labor Law including Employment Act
• Excellent in written & spoken English and ability to communicate with all levels of employees
• Strong analytical skills with critical thinking and problem-solving skill
• Able to work independently, pro-active, and comfortable working in a fast-paced environment

Senior Regional Executive

Job Summary

• The Regional Executive will drive the management of product safety, environmental, and chemical regulations across the region, ensuring zero non-compliance as the target.
• This role requires proactive adaptation to regulatory changes, audit preparedness, and the development of eLearning modules for compliance training across all sales companies.
• The candidate will lead regional subsidiaries, providing regulatory guidance, managing certifications, and ensuring adherence to best practices for product compliance.

Key Responsibilities:

1. Regulatory Compliance & Adaptation:

• Ensure compliance with local / international product safety, environmental & chemical regulations.
• Lead efforts to swiftly align with regulatory changes across the region.
• Work closely with appointed vendors and industry experts to track updates in laws and regulations, minimizing any risks.

2. Audit Preparedness & Certification:

• Lead regional operations in audit preparedness by providing pre-audit capabilities to identify gaps in product safety management processes.
• Coordinate the renewal of certificates for relevant products, spare parts, and modules.
• Organize and participate in internal / external product safety and compliance-related meetings and audits.

3. Process Management & Improvement:

• Define and establish standardized safety and trade compliance registration processes and procedures for all regional products.
• Leverage internal and external benchmarking to drive improvements in product safety, environmental, and trade compliance metrics and performance indicators.
• Regularly review and update compliance processes to meet current and future regulatory requirements.

4. Risk Mitigation & Incident Resolution:

• Monitor and compliance efforts.
• Provide actionable solutions for managing risks and closing compliance gaps.
• Collaborate with country-level teams to ensure execution aligns with regional regulatory frameworks.

5. Stakeholder Collaboration & Coaching:

• Foster a collaborative environment by guiding sales subsidiaries on regulatory procedures, best practices, and compliance strategies.
• Serve as the single point of contact for safety and product compliance, liaising between internal teams and external agencies such as UL, TUV, and regulatory bodies.
• Mentor and develop local product safety officers by providing training on safety, product compliance, procedures, and best practices.

6. E-learning Development for Compliance:

• Act as key contact point for the formulation & implementation of product compliance e-learning modules.
• Collaborate with training and development teams to design and roll out e-learning initiatives across all sales companies.
• Ensure that e-learning materials reflect up-to-date regulatory requirements and provide practical guidance for employees on compliance topics.
• Monitor the effectiveness of the e-learning programs and continuously update content based on feedback and regulatory changes.

7. Project & Documentation Management:

• Manage complex safety and product compliance projects e.i system, collaborating with cross-functional teams to ensure timely delivery.
• Maintain accurate records and documentation to support audit trails and regulatory submissions.
• Lead bi-annual or annual audits to ensure ongoing compliance across all product categories.

Key Job Requirements:

Education:

• Degree in Engineering, Business Administration, or equivalent.

Experience:

• Minimum of 4 years of experience in managing product safety, environmental compliance, and trade compliance in the SEA region.
• Proven experience working with regulatory agencies, including handling certifications, audit processes, and e-learning development.
• Strong project management capabilities.
• Experience in developing and implementing e-learning modules.
• Excellent communication skills in English; able to communicate with internal and external stakeholders.
• Analytical and problem-solving skills, with the ability to provide data-driven solutions.
• Knowledge of industry best practices and regulations for product safety, environmental, and chemical compliance matters.
• Ability to adapt to regulatory changes and lead teams through transitions.

Personal Attributes:

• A proactive and results-oriented individual with a commitment to achieving zero noncompliance.
• Demonstrates professionalism, confidence, and the ability to handle customer-facing roles.
• Strong team player who can work across divisions and countries.

Regional Specialist, Marketing

Job Summary

• This role is responsible for the coordination and execution of marketing communications for B2C and B2B products in SEA region (Singapore, Malaysia, Indonesia, Thailand, Philippines, and Vietnam). This position reports to the Head of Department and plays key role to integrate with Digital and PR teams in building a strong brand for the company.

Key Accountabilities

• Work with regional business units on the development and execution of marketing strategies and content development for new product launches.
• Collaborate with the cross-functional teams to plan and execute integrated marketing plan and coordinate regional B2B campaigns to enhance brand presence and drive lead generation and sales conversion.
• Create compelling and targeted content for offline and online platforms.
• Plan and execute events to enhance brand visibility in the region.
• Ensure strict adherence to the brand guidelines across all marketing materials.
• Track and report on key performance indicators (KPIs) specific to marketing to measure the effectiveness of campaigns.
• Stay updated on industry best practices and emerging trends in marketing to ensure the company remains at the forefront of regional marketing communications.
• Manage vendors to ensure expenses are kept within approved budget and deliverables adhere to communication guidelines and given timeline.

Key Job Requirements

• Proven experience in regional marketing communications, with a focus on creating impactful campaigns.
• Strong written and verbal communication skills with an ability to tailor messaging for diverse audiences.
• Solid project managements experience in managing multiple projects to meet tight deadlines.
• Strategic thinker with a results-oriented mindset for marketing.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
• Must have a sense of cultural fluency to work effectively with teams across the region.
• Willingness to travel within the region as needed.

Qualifications

• Bachelor's degree in Marketing, Communications, or a related field

Regional Product Manager, Visual products

Job Summary

• Managing full product life cycle and define roadmaps.
• Work closely with local sales companies to ensure achievement of sales targets and other deliverables.
• Rolling out marketing strategies in meeting business objectives and vision.
• Manage prioritisation among sales performance and company’s objectives.

Key Accountabilities

• Meeting key performance indicators (Sales, Inventory and Marketing strategies)
• Market research & analysis and translate into sales opportunities and business strategy.
• Drive products to market including working with various internal stakeholders.
• Understand competitive landscape in the South East Asia region together with local sales companies.
• Drive demand and adoption of the product.
• Analyse and rationalise the forecasting of market as well as demand and supply for each country.
• Drive strategic market initiatives in the region.

Requirements

Job / Skills Competencies

• Product Management, Sales and Marketing, Analytical skills.
• Good verbal and written communication skills.
• Demonstrated thoroughness, follow-up and attention to detail.

Critical Work Experience

• At least 2 years experience in product management/marketing.
• Preferably with regional experience.
• Experience in Visual/Display technologies is advantageous.

Qualifications

• At least Diploma/Degree in business management or equivalent.

Import/Export Administrative Executive

Job Overview:

We are seeking a meticulous Import/Export Administrative Staff to manage the documentation processes involved in our fishery product import and export operations.

This role demands a good understanding of import/export procedures, exceptional organizational skills.

This role may require occasional flexibility in working hours to accommodate interactions with stakeholders in different time zone (Europe).

The candidate should be willing to adjust their schedule as needed to ensure effective communication and collaboration across different time zones and during the peak season, the staff may be required to work in Taiwan (HQ) for 2-3 months.

Key Responsibilities

1. Import/Expert Documentation Management:

• Issuance and management of import/export documentation, including delivery orders, insurance documents, invoices, certificates of origin, and health certifications etc. Ensure all paperwork complies with stringent regulatory requirements and industry standards.

2. Customer Relationship Management:

• Build enduring relationships with customers by providing unparalleled service, addressing concerns promptly, and maintaining open lines of communication. The expertise in import/export processes will bolster customer confidence and satisfaction.

3. Shipment Monitoring Vigilance:

• Exercise vigilant oversight of shipment statuses and meticulously track product delivery dates. Attention to detail will be indispensable in guaranteeing timely and accurate deliveries, thereby fortifying customer trust and satisfaction.

4. Account Management:

• Ability of tracking and processing accounts receivable and payable, ensuring meticulous financial management.

5. Preparation for Regular Audits:

• Take a proactive approach to prepare for regular audits by ensuring all import/export documentation and processes are meticulously organized, up-to-date, and compliant with regulatory standards. Collaborate with internal teams to conduct internal audits and address any discrepancies or areas of improvement identified.

Requirements:

1. Import/Export Document Expertise:

• Extensive experience and proficiency in managing import/export documentation processes are essential prerequisites for this role.

2. Organizational Proficiency:

• Exceptional organizational skills, coupled with an unwavering attention to detail, are imperative for success in this role. Your ability to manage multiple tasks simultaneously will be invaluable.

3. Communication Excellence:

• Superlative written and verbal communication skills are paramount. Your ability to communicate effectively with internal and external stakeholders will be instrumental in driving collaboration and achieving objectives.

4. Commitment to Quality:

• Demonstrate an unwavering commitment to maintaining high-quality standards across all facets of your work. Your dedication to excellence will bolster the company's reputation and credibility in the industry.

5. Team Collaboration:

• Possess a collaborative mindset and a demonstrated ability to work effectively within a team environment.

7. Problem-Solving Aptitude:

• Showcase strong problem-solving skills and a proactive approach to addressing challenges.

Regional Product Manager

Job Summary

• Managing full product life cycle and define roadmaps.
• Work closely with local sales companies to ensure achievement of sales targets and other deliverables.
• Rolling out marketing strategies in meeting business objectives and vision.
• Manage prioritisation among sales performance and company’s objectives.

Key Accountabilities

• Meeting key performance indicators (Sales, Inventory and Marketing strategies)
• Market research & analysis and translate into sales opportunities and business strategy.
• Drive products to market including working with various internal stakeholders.
• Understand competitive landscape in the South East Asia region together with local sales companies.
• Drive demand and adoption of the product.
• Analyse and rationalise the forecasting of market as well as demand and supply for each country.
• Drive strategic market initiatives in the region.

Requirements

Job / Skills Competencies

• Product Management, Sales and Marketing, Analytical skills.
• Good verbal and written communication skills.
• Demonstrated thoroughness, follow-up and attention to detail.

Critical Work Experience

• At least 2 years experience in product management/marketing.
• Preferably with regional experience.
• Experience in Visual/Display technologies is advantageous.

Qualifications

• At least Diploma/Degree in business management or equivalent.

Senior Regional Executive, Chemical Regulations

Job Summary

The Regional Executive will drive the management of product safety, environmental, chemical regulations across the region, ensuring zero non-compliance as the target.

This role requires proactive adaptation to regulatory changes, audit preparedness, and the development of elearning modules for compliance training across all sales companies.

The candidate will lead regional subsidiaries, providing regulatory guidance, managing certifications, and ensuring adherence to best practices for product compliance.

Key Responsibilities:

1. Regulatory Compliance & Adaptation:

• Ensure compliance with local / international product safety, environmental & chemical regulations.
• Lead efforts to swiftly align with regulatory changes across the region.
• Work closely with appointed vendors and industry experts to track updates in laws and regulations, minimizing any risks.

2. Audit Preparedness & Certification:

• Lead regional operations in audit preparedness by providing pre-audit capabilities to identify gaps in product safety management processes.
• Coordinate the renewal of certificates for relevant products, spare parts, and modules.
• Organize and participate in internal / external product safety and compliance-related meetings and audits.

3. Process Management & Improvement:

• Define and establish standardized safety and trade compliance registration processes and procedures for all regional products.
• Leverage internal and external benchmarking to drive improvements in product safety, environmental, and trade compliance metrics and performance indicators.
• Regularly review and update compliance processes to meet current and future regulatory requirements.

4. Risk Mitigation & Incident Resolution:

• Monitor and compliance efforts.
• Provide actionable solutions for managing risks and closing compliance gaps.
• Collaborate with country-level teams to ensure execution aligns with regional regulatory frameworks.

5. Stakeholder Collaboration & Coaching:

• Foster a collaborative environment by guiding sales subsidiaries on regulatory procedures, best practices, and compliance strategies.
• Serve as the single point of contact for safety and product compliance, liaising between internal teams and external agencies such as UL, TUV, and regulatory bodies.
• Mentor and develop local product safety officers by providing training on safety, product compliance, procedures, and best practices.

6. E-learning Development for Compliance:

• Act as key contact point for the formulation & implementation of product compliance e-learning modules.
• Collaborate with training and development teams to design and roll out e-learning initiatives across all sales companies.
• Ensure that e-learning materials reflect up-to-date regulatory requirements and provide practical guidance for employees on compliance topics.
• Monitor the effectiveness of the e-learning programs and continuously update content based on feedback and regulatory changes.

Manager, Compensation and Benefits (C&B)

SUMMARY OF THE ROLE

The Manager will develop competitive and cost-efficient programs that will enhance employee retention and talent attraction; and function as Subject Matter Expert to compensation and benefits related policies/ programs.

JOB RESPONSIBILITIES

• Develop and implement compensation and benefits programs, policies and procedures, align with company’s overall strategy and objectives
• Conduct market research and analysis periodically to ensure that the compensation and benefits programs are competitive and attractive to existing and potential employees and to ensure competitiveness and compliance with legal requirements.
• Oversee the design, implementation, and administration of employee benefits such as health insurance, retirement plans, and wellness programs.
• Establish frameworks to evaluate job roles, determine appropriate salary ranges, and ensure internal equity.
• Handle employee grievances related to compensation, conduct salary negotiations, and resolve disputes
• Support annual/ad-hoc salary & benchmarking, allowances and benefit review for multiple entities, including computation of increments and bonuses for different groups of staff and coordinate with the payroll personnel to ensure accurate and timely payments.
• Support the team lead in overseeing the administration of employee group insurance schemes and benefits and works with broker / consultant to follow up on insurance renewal matters.
• Provide guidance and support to various stakeholders on all compensation and benefits related matters.
• Educate employees about compensation and benefits programs, address inquiries, and provide guidance on policies and procedures.

JOB REQUIREMENTS

Education Requirements:

• Job-related bachelor’s degree

Other requirements/qualities required for the job:

• Candidate with experience in Compensation & Benefits will be preferred
• Ability to work within tight deadlines and engage stakeholders and partners from all levels
• Excellent skills in MS Office (particularly Word, Excel, PowerPoint)
• Highly numerate, meticulous and possess good analytical and problem-solving skills
• Aptitude to work in a fast-paced, changing environment and deal with ambiguity

Years of Experience:

At least 8 years of C&B experience which includes managing the Annual Salary Review cycle for Annual Increments and Performance Bonus

Import/Export Administrative Executive

Job Overview:

We are seeking a meticulous Import/Export Administrative Staff to manage the documentation processes involved in our fishery product import and export operations.

This role demands a good understanding of import/export procedures, exceptional organizational skills.

This role may require occasional flexibility in working hours to accommodate interactions with stakeholders in different time zone (Europe).

The candidate should be willing to adjust their schedule as needed to ensure effective communication and collaboration across different time zones and during the peak season, the staff may be required to work in Taiwan (HQ) for 2-3 months.

Key Responsibilities

1. Import/Expert Documentation Management:

• Issuance and management of import/export documentation, including delivery orders, insurance documents, invoices, certificates of origin, and health certifications etc. Ensure all paperwork complies with stringent regulatory requirements and industry standards.

2. Customer Relationship Management:

• Build enduring relationships with customers by providing unparalleled service, addressing concerns promptly, and maintaining open lines of communication. The expertise in import/export processes will bolster customer confidence and satisfaction.

3. Shipment Monitoring Vigilance:

• Exercise vigilant oversight of shipment statuses and meticulously track product delivery dates. Attention to detail will be indispensable in guaranteeing timely and accurate deliveries, thereby fortifying customer trust and satisfaction.

4. Account Management:

• Ability of tracking and processing accounts receivable and payable, ensuring meticulous financial management.

5. Preparation for Regular Audits:

• Take a proactive approach to prepare for regular audits by ensuring all import/export documentation and processes are meticulously organized, up-to-date, and compliant with regulatory standards. Collaborate with internal teams to conduct internal audits and address any discrepancies or areas of improvement identified.

Requirements:

1. Import/Export Document Expertise:

• Extensive experience and proficiency in managing import/export documentation processes are essential prerequisites for this role.

2. Organizational Proficiency:

• Exceptional organizational skills, coupled with an unwavering attention to detail, are imperative for success in this role. Your ability to manage multiple tasks simultaneously will be invaluable.

3. Communication Excellence:

• Superlative written and verbal communication skills are paramount. Your ability to communicate effectively with internal and external stakeholders will be instrumental in driving collaboration and achieving objectives.

4. Commitment to Quality:

• Demonstrate an unwavering commitment to maintaining high-quality standards across all facets of your work. Your dedication to excellence will bolster the company's reputation and credibility in the industry.

5. Team Collaboration:

• Possess a collaborative mindset and a demonstrated ability to work effectively within a team environment.

7. Problem-Solving Aptitude:

• Showcase strong problem-solving skills and a proactive approach to addressing challenges.

Customer Support Executive

Job Responsibilities:

• Support service parts inventory management.
• Maintain balanced inventory consistent with service requirement and targets.
• Support inventory forecasting and ordering.
• Ensure timely parts stock-up for new models via recommendation from technical team.
• Update and maintain spare parts pricing.
• Process orders from parts distributors.
• Support technical team and service partners on spare parts related matters including processing of the spare parts warranty claims, provide weekly ETA update on spare parts shortage and etc.
• Process returned defective parts and main units.
• Monitor the Demo unit movement operation by Demo coordinator, ensure the Demo write off and disposal exercise is carried out quarterly and carry out stock check for demo units.

Job Requirements

• Diploma/degree in supply chain management, logistics, business, administration or related field.
• Preferable those with experience in parts management and forecasting especially in small item SKUs.
• Organized and meticulous in dealing with large data.

Regional Specialist, Marketing

Job Summary

• This role is responsible for the coordination and execution of marketing communications for B2C and B2B products in SEA region (Singapore, Malaysia, Indonesia, Thailand, Philippines, and Vietnam). This position reports to the Head of Department and plays key role to integrate with Digital and PR teams in building a strong brand for the company.

Key Accountabilities

• Work with regional business units on the development and execution of marketing strategies and content development for new product launches.
• Collaborate with the cross-functional teams to plan and execute integrated marketing plan and coordinate regional B2B campaigns to enhance brand presence and drive lead generation and sales conversion.
• Create compelling and targeted content for offline and online platforms.
• Plan and execute events to enhance brand visibility in the region.
• Ensure strict adherence to the brand guidelines across all marketing materials.
• Track and report on key performance indicators (KPIs) specific to marketing to measure the effectiveness of campaigns.
• Stay updated on industry best practices and emerging trends in marketing to ensure the company remains at the forefront of regional marketing communications.
• Manage vendors to ensure expenses are kept within approved budget and deliverables adhere to communication guidelines and given timeline.

Key Job Requirements

• Proven experience in regional marketing communications, with a focus on creating impactful campaigns.
• Strong written and verbal communication skills with an ability to tailor messaging for diverse audiences.
• Solid project managements experience in managing multiple projects to meet tight deadlines.
• Strategic thinker with a results-oriented mindset for marketing.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
• Must have a sense of cultural fluency to work effectively with teams across the region.
• Willingness to travel within the region as needed.

Qualifications

• Bachelor's degree in Marketing, Communications, or a related field

Regional Assistant Manager, Digital Marketing Services

This position reports to the Head of Department and plays a pivotal role in advancing the digital presence and marketing efforts of the organisation.

This role will manage a small team of digital marketing members, and is required to have strong technical proficiency, project and people management skills.

Responsibilities:

Web Management:

• Oversee and manage web-related activities with experience in content management tool,Interwoven or Hybris.
• Manage website revamp projects, ensuring a seamless transition and improved user experience.
• Ensure the seamless functioning, optimisation, and user experience enhancement of digitalplatforms.

Digital Campaign Management:

• Execute and optimise digital marketing campaigns utilising the marketing automation systemssuch as Microsoft Dynamics 365, Pardot or Hubspot.
• Develop strategies for effective online engagement and lead generation.
• Manage dashboard development and analytics to monitor and report on campaign results

E-commerce Management:

• Drive and optimise the organisation's e-commerce initiatives and collaborate with cross-functionalteams to enhance the online purchasing journey.

Technical Proficiency:

• Demonstrate strong technical skills, including proficiency in HTML and coding languages.
• Lead in adoption of new digital marketing technologies.

Agency Management:

• Collaborate with external agencies, providing clear directives and ensuring the delivery of high- quality work.
• Manage relationships with agencies to meet project deadlines and campaign objectives.

Stakeholder Management:

• Effectively communicate with and manage stakeholders at various levels.
• Ensure alignment of digital marketing strategies with broader brand and communication goals.

Qualifications:

• Bachelor’s degree in Marketing, Communications, IT, or a related field.
• Proven experience in web management.
• Strong proficiency in digital marketing campaign management.
• Excellent project management skills to ensure deadlines are met.
• Technical acumen with a solid understanding of HTML and coding languages.
• Experience in managing digital marketing team, external agencies and collaborating with cross- functional teams.
• Excellent communication and interpersonal skills.

Attributes:

• Detail-oriented with a keen eye for design and user experience.
• Analytical mindset with the ability to interpret data and optimise campaigns.
• Proactive problem solver capable of handling multiple tasks and deadlines.
• Adaptable to evolving digital marketing trends and technologies.

Regional Specialist, Marketing

Job Summary

• This role is responsible for the coordination and execution of marketing communications for B2C and B2B products in SEA region (Singapore, Malaysia, Indonesia, Thailand, Philippines, and Vietnam). This position reports to the Head of Department and plays key role to integrate with Digital and PR teams in building a strong brand for the company.

Key Accountabilities

• Work with regional business units on the development and execution of marketing strategies and content development for new product launches.
• Collaborate with the cross-functional teams to plan and execute integrated marketing plan and coordinate regional B2B campaigns to enhance brand presence and drive lead generation and sales conversion.
• Create compelling and targeted content for offline and online platforms.
• Plan and execute events to enhance brand visibility in the region.
• Ensure strict adherence to the brand guidelines across all marketing materials.
• Track and report on key performance indicators (KPIs) specific to marketing to measure the effectiveness of campaigns.
• Stay updated on industry best practices and emerging trends in marketing to ensure the company remains at the forefront of regional marketing communications.
• Manage vendors to ensure expenses are kept within approved budget and deliverables adhere to communication guidelines and given timeline.

Key Job Requirements

• Proven experience in regional marketing communications, with a focus on creating impactful campaigns.
• Strong written and verbal communication skills with an ability to tailor messaging for diverse audiences.
• Solid project managements experience in managing multiple projects to meet tight deadlines.
• Strategic thinker with a results-oriented mindset for marketing.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
• Must have a sense of cultural fluency to work effectively with teams across the region.
• Willingness to travel within the region as needed.

Qualifications

• Bachelor's degree in Marketing, Communications, or a related field

Regional Engineer

Job Summary

• Supporting regional post-sales engineers on escalations, QA related matters and post-sales activities.
• Providing training to regional engineers to better support market requirements and after-sales support.
• Driving initiatives in improving after-sales support to the market.

Responsibilities

Technical Support

• Window point for all the technical escalation from the region.
• Troubleshoot, diagnose and escalate problems/issue via research, testing (on-site/off-site), simulation or working with Japan HQ or relevant department.
• Visit customer locations for evaluation of the situation and perform any escalated repairs, when needed.
• Support workshop/event/seminar as technical support/advisor.

Technical Training

• Plan, coordinate, and conduct product training/workshop to internal and external stakeholders.
• Develop, maintain, conduct, and improve on the training syllabus and materials for offline and online training purposes.
• Work closely with the region’s CS team in ensuring training escalation is planned and executed on-time and effective.

Product QA

• Interact with regional headquarter, sales team and sales companies for any specific product rework and market recovery plan.
• Work with relevant stakeholders on market communication materials (press release/ website etc.), if required.

New Product

• Align with internal stakeholder on support and warranty structure.
• Evaluate the new products (hardware/software) to understand the specs and key features for proactive support.
• Upload and ensure updated drivers, manuals and other support materials to the company website.

Product Performance Reports

• Prepare regular and special reports for the assigned products.
• Feedback to parts planning on the failure trend and abnormal cases to assist the parts stocking.

Service KPIs

• Implement improvement of service/ repair workflow to achieve service deliverable targets (eg. TAT).

Job Requirements

Job / Skills Competencies

• Engineering/electrical background for break-and-fix
• TCP/IP Networking knowledge
• Good communication skills / customer service oriented
• Time conscious /self-disciplined

Critical Work Experience

• At least 2 years of professional experience in technical support role.
• Service engineer experience in display industry will be an added advantage.

Qualifications

• Minimum Certificate/Diploma in IT/Electronics/Electrical or equivalent.
• CTS certification or relevant study is an added advantage.

Regional Engineer

Job Summary

• Supporting regional post-sales engineers on escalations, QA related matters and post-sales activities.
• Providing training to regional engineers to better support market requirements and after-sales support.
• Driving initiatives in improving after-sales support to the market.

Responsibilities

Technical Support

• Window point for all the technical escalation from the region.
• Troubleshoot, diagnose and escalate problems/issue via research, testing (on-site/off-site), simulation or working with Japan HQ or relevant department.
• Visit customer locations for evaluation of the situation and perform any escalated repairs, when needed.
• Support workshop/event/seminar as technical support/advisor.

Technical Training

• Plan, coordinate, and conduct product training/workshop to internal and external stakeholders.
• Develop, maintain, conduct, and improve on the training syllabus and materials for offline and online training purposes.
• Work closely with the region’s CS team in ensuring training escalation is planned and executed on-time and effective.

Product QA

• Interact with regional headquarter, sales team and sales companies for any specific product rework and market recovery plan.
• Work with relevant stakeholders on market communication materials (press release/ website etc.), if required.

New Product

• Align with internal stakeholder on support and warranty structure.
• Evaluate the new products (hardware/software) to understand the specs and key features for proactive support.
• Upload and ensure updated drivers, manuals and other support materials to the company website.

Product Performance Reports

• Prepare regular and special reports for the assigned products.
• Feedback to parts planning on the failure trend and abnormal cases to assist the parts stocking.

Service KPIs

• Implement improvement of service/ repair workflow to achieve service deliverable targets (eg. TAT).

Job Requirements

Job / Skills Competencies

• Engineering/electrical background for break-and-fix
• TCP/IP Networking knowledge
• Good communication skills / customer service oriented
• Time conscious /self-disciplined

Critical Work Experience

• At least 2 years of professional experience in technical support role.
• Service engineer experience in display industry will be an added advantage.

Qualifications

• Minimum Certificate/Diploma in IT/Electronics/Electrical or equivalent.
• CTS certification or relevant study is an added advantage.