Customer Service Coordinator
7 months ago
Monday to Friday 9.00 – 5.30 (40 hours per week)Perm / Temp – Perm contract£26,000 Per Year**Own transport essential due to the l.....
Monday to Friday 9.00 – 5.30 (40 hours per week)
Perm / Temp – Perm contract
£26,000 Per Year
**Own transport essential due to the location**
Our client is an automotive specialist based near Lutterworth. They are currently looking for a customer account co-ordinator to join the team. For this role, you will be dealing with important clients and customers so must be able to deal with pressure and communicate at a high level.
This is a very busy, fast-paced office environment and similar experience is preferred along with advanced knowledge of Microsoft Excel including pivot tables, data validation, filters, and conditional formatting.
Main purpose of the role:
The account co-ordinator is responsible for carrying out a range of administrative tasks to support both customer and business objectives, aiding the retention of customer relationships, ensuring mutually agreed business objectives and service level agreements are achieved.
Main duties:
• To act as a conduit between the sales and /or operations teams.
• Produce vehicle updates and reports for centralised accounts.
• Co-ordinate and monitor movements of vehicles.
• Compile and distribute internal and external reports.
• Develop and maintain relationships with internal customers & colleagues
• Attend review meetings
Skills Required:
• Previous office experience
• Advanced Microsoft Excel - knowledge of pivot tables, filters, data validation etc
• Excellent communication and customer service skills
• Great interpersonal skills with the ability to build relationships
• Strong Microsoft Office
• Attention to detail
• Self-driven and self-motivated
• Ability to work on own initiative
• Ability to prioritise workload
Interested?
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Working through Caraires...
(1) We pay the same hourly rate as your permanent equivalent from day one.
(2) We pay 3% employer contribution towards your pension.
(3) We pay annual leave as you accrue it from day one.
(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.
(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.
(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.
(7) We will deliver seasonal gifts as a token of recognition for your hard work.
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