Total 151 job vacancies by ServiceNow

What you get to do in this role:

The role of the Analyst, Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• You will have a portfolio of customers
• You will work with the portfolio of customers in a 1 to many fashion using email campaigns and guiding customers to webinars and other Community content
• Identify criteria for assisting your customers by using Success Plays in the Success Platform
• Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a telecommunication customers.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

ServiceNow is looking for a high achieving Sales Development Representative to join our expanding Global Sales Development team. You will generate new business pipeline in mid- large-size enterprises, working with Lead Development Representatives and Field Sales professionals.

What you get to do in this role:

The Sales Development Representative builds sales pipeline to achieve monthly, quarterly and annual goals.

• Establish new business relationships with influential contacts within target accounts.
• Understand an organization's goals
• Identify new sales opportunities and pass them to Field Sales professionals in the CRM
• Partner with Field Sales to create regional territory plans
• Follow the closed loop lead process to ensure nurturing on cold leads
• Use our technologies to prioritize, disposition and manage marketing leads to maintain service level agreements with Marketing
• Guide other team members, sharing experiences and recommendations

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

The Team
The Workflow Design Studio reimagines customer experiences to drive innovation. The Studio is a specialized team of Service Designers, Developers, and Architects practicing Design Thinking who work with our customers and colleagues during the pre-sales process to co-create innovative solutions to key 
business challenges. Following a human-centred approach to innovation, the Studio draws from the diverse skill sets of each member to integrate the needs of people, the possibilities of technology, and the requirements for business success.

The Role
Your sweet spot is the intersection of human needs and business impact. You thrive in a fluid work environment, and are a self-motivated partner, leader and hands on maker. You enjoy a highly collaborative team environment, working across a variety of industries, and can synthesizing diverse perspectives.
What you get to do in this role:
• Work with sales teams and clients to position our services and identify business problems our 
team can help solve using our proven, design-led methodology
• Planning, facilitating, and co-delivering design thinking led workshops with customers 
(participants range from end users to C-level) and delivery partners
• Prepare, lead end to end engagements organising clients, team members with structured plans
• Articulate and logically communicate concepts with technical and non-technical audiences
• Co-create future state solutions with customers and colleagues
• Transform co-created future state narrative design into an experience, enhance and refine 
through validation of design concepts.
• Design impactful ways of relating ideas and concepts to executive audiences
• Synthesize, collaborate to create engagement stories and artefacts to share with the wider 
community and product teams.
• Share the engagement stories to drive awareness and demand
• Present at executive briefings and marketing events
• Thought lead, continually improve our methods and processes
• Stay current with ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains

What you get to do in this role: 

The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow <insert workflow name> solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on <insert skill or cert> for <insert workflow name>.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help connect the modern enterprise to operate faster and be more scalable than ever before. 

This executive role is an exciting opportunity to join one of the fastest growing cloud software companies and Forbes Magazine’s #1 Most Innovative Company in a highly visible role with massive potential impact. 

To propel our next phase of growth, ServiceNow is investing in Telecom, Media and Tech (TMT) Global Vertical Solutions and Go-To-Market organization. We’re building a team of entrepreneurial and collaborative individuals who are passionate about the opportunity to transform telecommunications leveraging ServiceNow’s powerful digital workflow platform. 

Join a team that will fundamentally re-shape TMT, partnering with leading service providers and the most disruptive software partners in the world. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

The Position

We are looking for a Head of TMT, Japan to join our TMT Global Vertical organization. The ideal candidate is a TMT industry expert with knowledge of Industry pain points, business processes, system landscapes, and solutions, especially in customer service, ordering and/or service assurance domains. The ideal candidate will closely align with our account teams in a few strategic clients to seed and develop strategic opportunities based on industry solutions. S/he has a point of view on how operational transformation can differentiate the employee and customer experience in TMT. S/he has experience building executive relationships and selling enterprise software solutions into the TMT industry in Japan. Finally, s/he is passionate storyteller with the ability to communicate an innovative vision and roadmap for the TMT industry. 

This role will serve as ServiceNow’s thought leader for the TMT industry in Japan. The Head of TMT will build trusted relationships with customer and partner executives, partner with sales leaders and account teams on strategic planning and execution, take new industry solutions to market, seed and develop new solution-based opportunities, and tailor solutions and content as needed to the Japan market. 

Job Description:

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Partner Sales. You will responsible for assisting in the success of our partners in your region. Ability to build propositions based on the ServiceNow solutions in collaboration with our partners. The role will require a mix of hands-on technical and consultative engagements who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

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What you get to do in this role

This role manages Employee Health, Retirement, Risk, and Leave benefit programs within the APJ regions, working with external brokers and cross-functional teams (Compensation, FP&A, Legal) to ensure compliance and market competitiveness. Responsibilities include managing benefit enhancements, supporting new market setups and local integrations, optimizing benefit processes, and overseeing vendor relationships and service levels. The role also assists with pensions governance, handles escalated benefits issues, and supports M&A activities. Additionally, it manages long-term leave cases, implements leave policies, and ensures alignment with company guidelines and local regulations, while contributing to the global benefits budget planning process.

The candidate will manage benefits and wellbeing programs in the APJ region

• Management of Employee Health, Retirement, Risk, and Leave Benefit programs in APJ countries
• Collaborate with external brokers and cross-functional teams (Compensation, FP&A, Legal) to ensure compliance and seamless execution of benefit-related tasks.
• Ensure market competitiveness by analysing market data, benchmarking surveys, and peer companies' benefit offerings.
• Manage benefit enhancements, implement new benefits and new market setups, and support the integration of global benefit programs locally.
• Identify and implement opportunities for process optimization in collaboration with the GP care team.
• Manage vendor relationships, ensuring high service levels and monitoring performance.
• Support pension governance processes where needed.
• Own escalated benefits issues, partnering with vendors and the Global People team to resolve problems effectively.
• During the global benefits budget cycle, ensure recommendations for new programs are financially sustainable.
• Provide administrative support for M&A activities, including due diligence and onboarding presentations.
• Manage long-term leave cases (e.g., medical or disability), ensuring compliance with leave policies, and coordinate return-to-work planning with external vendors.
• Implement and maintain leave policies in line with company guidelines and local laws and communicate updates to employees.

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role: 

The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

• You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of knowledge across multiple workflows.
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and an delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.
• Maintain skills / certifications on <insert skill or cert> for <insert workflow>.
• Support the professional development of others through means of mentoring.

What you get to do in this role:

• Responsible for the creation, deployment and maintenance of ServiceNow Customer Workflow leading practices assets and service offerings including process documents, workshop materials, stories, use cases, etc. 
• Identify areas of deployment process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
• Develop a network of relationships, and collaborate closely, with colleagues across geographies and product lines to ensure consistency of assets
• Liaise with the Product Line Business Unit to ensure leading practice collaboration and alignment, product roadmap input, and overall partnership is in place
• Understand future product release roadmap and its impact to field delivery approach and services offered
• Ability to assess the impact of an upcoming release to existingdelivery assets as well as identify the need for new assets to be created, taking into account industry trends and customer needs 
• Enable delivery teams and Partner Managers on new and updated assets
• Provide feedback into the Business Unit for continual improvement of product capabilities, features and interoperability in consideration of customer needs and requirements
• Assist in strategic customer meetings providing deep subject matter expertise.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Employee Experience, Customer Workflow, ITX Solution Sales. You will help guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:  

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows