Total 23 job vacancies by Palo Alto Networks

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we are looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

As a member of the Palo Alto Networks sales team, you will be responsible for delivering our initial customers and growing the territory. You will be responsible for managing your territory to deliver above quota sales performance. Palo Alto Networks has chosen to go to market with Security Focused Channel partners; you will be responsible for identifying and signing appropriate channel partners.

Your Impact

• Must have experience handling commercial and whitespace accounts in Laos and/or Myanmar
• Understands the power of channels and has strong channel relationships with both T2 partners and Distributors
• Prior experience in selling direct and through channel partners
• Prior experience in inside sales
• Territory business planning and execution - understands and has executed partner programs and incentives
• Technology orientation and can articulate well at CXO levels
• Proficiency in driving growth through the process - By leveraging Partner Account Planning, marketing, channels, etc.
• Strong exposure in working with Inside sales team and is seen as a territory leader
• Great communication and presentation skills
• Proven track record by exceeding business quotas regularly for the last 3+ years

Qualifications

Your Experience

• 5+ years of above quota sales experience in Laos and/or Myanmar territory
• Prior experience selling Technology solutions to commercial grade accounts
• Prior experience selling network infrastructure based security appliances including but not limited to - Firewalls, SSL/IPSec VPNs, Security Proxies and Caches will be a plus
• Practical knowledge of routing and switching products that will be installed adjacent to the Palo Alto Networks appliances
• Strong communication (written and verbal) and presentation skills, both internally and externally
• Experience working in a high growth environment
• Experience working with Channel partners and understanding of a channel-centric go to market approach

Additional information

The Team

Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats.

Our Commitment

We are trailblazers that dream big, take risks, and challenge cybersecurity status quo. Its simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Your Career

Principal Consultant, Threat Intelligence Services is a senior-level consulting position within Unit 42 Proactive Services team. The individual will work alongside the Consulting Director of Threat Intelligence Services JAPAC in providing threat intelligence insights to clients and in support of wider engagements such as incident response, red teaming, table top exercises, and risk assessments, among others.

The Principal Consultant will be one of the early joiners in the team, and as such should have a hands-on mentality, ability to work on complex engagements independently, and flexibility to be involved in various work streams depending on their skills and business needs. You will be a clear self-starter who understands how to complete high-level tasking and uses your knowledge and skills to meet goals and deadlines. While the individual will liaise with Unit 42’s Threat Intelligence researchers, the majority of their time will be spent in client engagements.

Your Impact

Assist Unit 42 Consulting Director of Threat Intelligence Consulting Services in developing and delivering a threat-informed service offering to international clients
Act as a subject matter expert on cyber threat intelligence for clients and internal teams
Plan, research, and write analytical reports including client-specific threat assessments and event-based briefings
Deliver threat intelligence maturity assessments and threat intelligence capability building services, including recommendations to improve client’s threat intelligence practices
OSINT and deep dark web monitoring for victim-centric intelligence
Interface with the wider Unit 42 Security Consulting and Palo Alto Networks product teams to identify mitigating actions to TTPs exploited by threat actors
Amplify Unit 42s’ presence and credibility in the marketplace through thought leadership, including via speaking engagements, and blog articles on threat intelligence topics

Your Experience

7+ years of demonstrated experience in a threat intelligence team, ideally in a consulting capacity but in-house experience is also a plus
Excellent English written and verbal communications skills
Experience in producing tailored threat reports on a strategic and tactical level for consumers ranging from senior management to technical analysts
Deep understanding of cybercriminal and state-sponsored groups, their TTPs and high level mitigations
Understanding of how threat intelligence is made actionable within client organisations including incident response, detection engineering, red teaming, threat hunting and/or risk management
Strong familiarity with the Mitre ATT&CK framework
Passionate about cyber threat intelligence and its tradecraft, attention to details.
Nice to have

While we do not expect you to tick all the boxes, a successful candidate will have a combination of some of the followingExperience in intelligence led-red team exercises like CORIE, CBEST, TIBER, iCAST
Knowledge of threat actors hunting tools and techniques (e.g. VT, Passive DNS)
Experience in incident response, digital forensics, threat hunting, or red teaming
Experience in risk management consulting advising clients on appropriate security controls
Experience in building organizational incident preparedness including tabletop exercises, incident response planning or crisis management
Additional language skills to interface with regional clients (ideally Japanese)
Proficiency in Python or other scripting languages to automate tasks
Cybersecurity industry certifications such as CRTIA, CCTIM, GCTI are a plus but not essential

The Team

Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients’ security posture.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc

Your Experience

• Experience - 5+ years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers)
• Working experience in configuring and troubleshooting SD-WAN technologies
  Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent written and verbal communication skills are required
• Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Working experience in Silverpeak, Huawei, Fortinet or any vendor related SD-WAN devices is a plus
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus
• Experience with designated customers is a plus
• Candidate having CCIE/CCNA is a plus

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Req ID: 3126743

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Your Career

As a Principal Consultant in Unit 42 the individual will be responsible for managing incident response engagements with our largest clients and in our most complex engagements. They will become the go-to expert for clients during high-priority incident response, remediation, and recovery phases, providing both strategic guidance and technical oversight, while also focusing on product integration. The role requires in-depth cybersecurity expertise to enable serving as an incident commander throughout the incident response lifecycle.

While actively involved in incident response service delivery, this person also works with peers and the executive team to enhance Unit 42’s incident response practice, including developing and improving the technical and operating methodologies employed during incident response engagements.

We are seeking an individual who is dedicated to delivering highly technical consulting services to an exceptional standard, thrives in a fast paced team environment, and advocates for innovative approaches to deliver the best outcomes for our cross-sector clients.

Your Impact

Lead the team delivering high-profile, high-stakes enterprise level incident response engagements
Provide hands-on, expert-level incident response services to clients and deliver findings to CxO and/or Board of Directors
Partner with the Unit 42 Directors, executive team and service line leaders to develop and execute strategy for the Unit 42 Digital Forensics & Incident Response (DFIR) practice, as well as continuously advance the maturity of our services
Drive innovation in Unit 42’s reactive offerings, by leading the consulting team and collaborating with cross-functional teams to bring new capabilities and services to market that leverage Palo Alto Networks products
Ensure the consistency and quality of our services and highest level of customer service
Integrate threat intelligence into our services by deepening the feedback loop with Unit 42 Threat Intelligence team and telemetry
Recruit and onboard world class Incident Response talent to support our growth goals
Support the professional growth and development of our consultants through training and technical enablement
Foster and maintain a culture that attracts and retains smart, kind team members dedicated to executing with excellence
Identify and execute strategies for service development, enablement, and process that result in the pull through of Palo Alto Networks products
Cultivate and maintain relationships with key clientele to increase awareness of Unit 42’s’ capabilities and provide on-demand expertise for client needs
Amplify Unit 42s’ presence and credibility in the marketplace through thought leadership, including via speaking engagements, articles, whitepapers, and media exposure

Your Experience

7+ years of hands-on professional experience in incident response, with 3+ years experience in client-facing consulting roles
Demonstrated prior experience and success in leading multi-site, large scale incident response engagements, including scoping work, managing incident response engagements end-to-end and providing guidance on tactical and longer term remediation recommendations
Experience in managing, leading and motivating consultants at all levels
Experience as a team leader including overseeing other senior, and mid-level analyst/consultant teams
Ability to travel as needed to meet business demands
Able to split your time across commercial support, client delivery, team coaching, and technical expertise and skills maintenance activities
Strong presentation, communication, and presentation skills with verifiable industry experience communicating at CxO and/or Board of Directors level
Expert level of knowledge of applicable laws, compliance regulations, and industry standards as it relates to privacy, security, and compliance
Deep technical experience and operational understanding of major operating systems (Microsoft Windows, Linux, or Mac) and/or proficiency in host based forensics, network forensics and cloud incident response
Endpoint Detection and Response (EDR), threat hunting, log analysis,and triage forensics
Collection and analysis of host and cloud based forensic data at scale
Client services mindset and top-notch client management skills
Experienced-based understanding of clients’ needs and desired outcomes in incident response investigations
Demonstrated writing ability, including technical reports, business communication, and thought leadership pieces
Operates with a hands-on approach to service delivery with a bias towards collaboration and teamwork
Track record of championing innovation and improvement initiatives for your area of expertise, identifying emerging trends and technologies and developing leading solutions to address client needs

Be a valuable contributor to the practice and, specifically:

develop an external presence via public speaking, conferences, and/or publications
have credibility, executive presence, and gravitas
be able to have a meaningful and rapid delivery contribution
have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products
be collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team
Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent years of professional experience or equivalent relevant experience or equivalent military experience to meet job requirements and expectations

Professional industry certifications such as:

GIAC Certified Forensic Analyst (GCFA), GIAC Certified Forensic Examiner (GCFE), GIAC Incident Handler (GCIH)
Desired but not essentialOperational Technology (OT) incident response experience
Ability to assist in a broad range of cyber security consulting engagements such as digital forensics and incident response (DFIR), security operations (SOC) assessments, table top exercises (TTX), and/or compromise assessments

Professional industry certifications such as:

GIAC Defensible Security Architect (GDSA), GIAC Intrusion Analyst (GCIA), GIAC Continuous Monitoring (GMON)
Offensive Security Certified Expert (OSCE), Offensive Security Certified Professional (OSCP), CREST Registered Tester (CREST CRT), GIAC Penetration Tester (GPEN)
CISSP, CISM
Understanding of cyber risk frameworks or industry standards such NIST CSF and 800-53, ISO 27001/2, PCI, CIS Top 20, CMMC
Public speaking experience at prestigious industry events
(In addition to exceptional English communications skills) business level proficiency in one or more languages spoken across JAPAC

The Team

Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients’ security posture.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with personalization and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office with some flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate on the industry’s best cybersecurity solutions together!

Your Career

Palo Alto Networks is looking for an experienced Sr. Focused Services Manager. You will be responsible for leading our Managers and their respective Support Account Managers in a region, segment or country by ensuring they have the support and tools to perform their job tasks at a high level as well as helping each member to grow within their roles. You will drive issue escalation point for your region/country/theater, lead the communication channel into the business, manage business change and process improvements and mentor your respective teams for success and growth

Your Impact

• Interview, hire, train and mentor a team of Support Account Managers
• Manage projects and teams to promote productivity and effectiveness
• Drive decisions and results that will affect costs and may impact the short-term goals of the organization
• Receive assignments in the form of objectives and determines how to use resources to meet project schedules and goals
• Provide guidance to others managers and fellow peers within the latitude of established policies to complete assignments
• Maintain a solid sense of cohesiveness within your team, focusing on employee morale and employee development initiatives for internal retention
• Drive Support metrics and KPIs to manage Support Account Manager managers and teams effectively
• Set team goals in-line with overall organizational goals- also, set specific goals for direct reports and provide regular feedback on performance
• Provide leadership, mentorship, and support for technical account related issues
• Lead effective advice and counsel on strategic communications issues and exercise effective discernment
• Drive process improvement for efficiency, organization, and customer satisfaction purposes
• Drive close collaboration with various internal partners (including engineering, account management, product management, IT, and manufacturing) to resolve issues and grow the business
• Drive close collaboration with Sales and Post-sales account teams on scoping and pricing FS contracts as well as introducing the offering to customers

Your Experience

• 10+ years experience in client-facing technical support within the high tech industry preferred
• 10+ years experience managing regional and global teams
• Strong project management skills with proven results
• Extensive experience in effectively manage escalations of complex problems, prioritize a demanding workload, delegate appropriately, and deliver results under pressure
• Validated leadership skills including effective oral and written communication, performance management, issue/conflict resolution, negotiation, motivating others, forecasting, and planning
• Extensive experience in customer-facing Support engagements
• Willingness and ability to travel (occasionally at short notice)
• Technical experience in the Network and/or Cloud Security Industry
• Extensive knowledge of Network Security or Cloud Security (Routers, Switches, firewalls, VPN routers - Checkpoint, Juniper (Netscreen), Fortinet, Cisco, Application Development Security)
• Strong background in networking, LAN, WAN and Cloud technologies
• Fluency in the English language as well as other customer language requirements (where applicable)
• Ability to manage simultaneous projects in a dynamic environment with constant change to address emerging security risks and challenges
• Lead with a positive, growth-oriented mindset
• Thrive in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in leading and working with teams implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA document for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
  

Minimum Qualifications

• At least 4 years of technical support experience in the network security industry
• Experience with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Knowledge of Security services (IDS/IPS, Firewalls etc.)
• Ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Ability to communicate fluently, both written and verbal, in Mandarin and English
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)

Preferred Qualifications

• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products
• Willing to work in flexible and varying shift times including weekends and evenings
• Ability to travel to customer sites in the event of a critical situation to expedite resolution as required (if needed)
  

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

Reference #: 3126747

Company Description
Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your well-being support to your growth and development, and beyond!

Job Description

Your Career

As the Solution Architects (SA) Manager for Prisma Cloud, you will lead an SA organization that’s composed of industry-leading technical experts who are instrumental in helping our customers architect, scope and realize their cloud security transformation. Your close business partner will be the District Sales Manager for Prisma Cloud.

Along with your team, you will build close and influential relationships with your customers and prospects to help them securely deploy applications, containerized and serverless workloads across Public Cloud Service Providers and also within their own Private Cloud infrastructure. You will use your expertise to guide and mentor your team of field SAs to keep them on the leading edge of cloud security architecture and ahead of the latest cyber threats.

We are looking for a leader to develop our field cloud security SAs to become domain experts on cloud security and proficient on competitive products so they can effectively position Prisma Cloud to our customers in a differentiated way that leads to customer wins. You will coach your team to deliver compelling Proof of Value/Concepts that clearly showcase the strength of Prisma Cloud. As a leader, you will closely monitor all PoVs/PoCs to assure they are successful within the shortest possible time.

As an SA leader, you will provide feedback to your team on an ongoing basis, to help them continuously learn and improve, so they show up as the best version of themselves everyday. Additionally you will provide feedback from the field and from customers to product management on new feature requests and product improvements.

To drive high adoption of Prisma Cloud, you will work with key stakeholders to ensure customers consume the platform modules based on optimal architectures. You will also coach your team in helping customers engineer and tune their Prisma Cloud solution based on recommendations and best practices.

Your Impact

• Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SAs motivated in a fast paced and ever changing environment
  Recruit and retain the best SA talent in the industry
• Coach, mentor, and grow employees on your team, while keeping them engaged and successful in their careers
• Reinforce technical excellence, hands-on scrappiness, and a customer first culture
• Help define and continuously influence the training curriculum so the content is relevant and up-to-date as possible
• Help preserve our dynamic “start-up” energy as we scale
• Understand the strengths and weaknesses of leading products in the market and position Prisma Cloud as a differentiated offering
• Be an active part of the selling process
• Be an influential thought leader at all levels at the customer, especially at the CxO and CISO levels
• Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business
• Provide effective technical leadership in customer interactions to include sharing security trends and standard methodologies employed by the best customers in the industry
• Steer conversations about industry trends and emerging changes on the security landscape that every customer needs to plan for
• Lead and support the team in complex evaluations, problem solving and challenging customer environments
• Champion the voice of our users and customers to influence product direction and feature priorities
• Be a player-manager, to fill in for existing team members if there is a resource conflict, or vacation coverage challenge
• Act as an escalation point for pre-sales and post sales technical issues that arise

Qualifications
Your Experience

• 3+ years experience as a Pre-Sales Solutions Manager
• 6+ years as a Senior Solutions Architect, Principal or Consulting Engineering
• Industry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products
• Domain expertise in the areas of public cloud architectures, cloud native security models, CI/CD, DevOps, firewalls, and other security technologies both from a technology and a business driver standpoint
  Strong communication (written and verbal) and presentation skills
• Quota driven attitude focused on client's best solution by being a trusted advisor
• Bachelor's degree or equivalent experience required

Additional Information
The Team

As part of our Systems Engineering team, you’ll support the sales team with technical expertise and guidance when establishing trust with key clients. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our systems engineering team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredible complex cyberthreats.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines

Company Description
Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Our

Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your well-being support to your growth and development, and beyond!

Job Description

Your Career

As the Solution Architects (SA) Manager for Prisma Cloud, you will lead an SA organization that’s composed of industry-leading technical experts who are instrumental in helping our customers architect, scope and realize their cloud security transformation. Your close business partner will be the District Sales Manager for Prisma Cloud.

Along with your team, you will build close and influential relationships with your customers and prospects to help them securely deploy applications, containerized and serverless workloads across Public Cloud Service Providers and also within their own Private Cloud infrastructure. You will use your expertise to guide and mentor your team of field SAs to keep them on the leading edge of cloud security architecture and ahead of the latest cyber threats.

We are looking for a leader to develop our field cloud security SAs to become domain experts on cloud security and proficient on competitive products so they can effectively position Prisma Cloud to our customers in a differentiated way that leads to customer wins. You will coach your team to deliver compelling Proof of Value/Concepts that clearly showcase the strength of Prisma Cloud. As a leader, you will closely monitor all PoVs/PoCs to assure they are successful within the shortest possible time.

As an SA leader, you will provide feedback to your team on an ongoing basis, to help them continuously learn and improve, so they show up as the best version of themselves everyday. Additionally you will provide feedback from the field and from customers to product management on new feature requests and product improvements.

To drive high adoption of Prisma Cloud, you will work with key stakeholders to ensure customers consume the platform modules based on optimal architectures. You will also coach your team in helping customers engineer and tune their Prisma Cloud solution based on recommendations and best practices.

Your Impact

• Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SAs motivated in a fast paced and ever changing environment
  Recruit and retain the best SA talent in the industry
• Coach, mentor, and grow employees on your team, while keeping them engaged and successful in their careers
• Reinforce technical excellence, hands-on scrappiness, and a customer first culture
• Help define and continuously influence the training curriculum so the content is relevant and up-to-date as possible
• Help preserve our dynamic “start-up” energy as we scale
• Understand the strengths and weaknesses of leading products in the market and position Prisma Cloud as a differentiated offering
• Be an active part of the selling process
• Be an influential thought leader at all levels at the customer, especially at the CxO and CISO levels
• Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business
• Provide effective technical leadership in customer interactions to include sharing security trends and standard methodologies employed by the best customers in the industry
• Steer conversations about industry trends and emerging changes on the security landscape that every customer needs to plan for
• Lead and support the team in complex evaluations, problem solving and challenging customer environments
• Champion the voice of our users and customers to influence product direction and feature priorities
• Be a player-manager, to fill in for existing team members if there is a resource conflict, or vacation coverage challenge
• Act as an escalation point for pre-sales and post sales technical issues that arise

Qualifications
Your Experience

• 3+ years experience as a Pre-Sales Solutions Manager
• 6+ years as a Senior Solutions Architect, Principal or Consulting Engineering
• Industry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products
• Domain expertise in the areas of public cloud architectures, cloud native security models, CI/CD, DevOps, firewalls, and other security technologies both from a technology and a business driver standpoint
  Strong communication (written and verbal) and presentation skills
• Quota driven attitude focused on client's best solution by being a trusted advisor
• Bachelor's degree or equivalent experience required
  

Additional Information
The Team

As part of our Systems Engineering team, you’ll support the sales team with technical expertise and guidance when establishing trust with key clients. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our systems engineering team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredible complex cyberthreats.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

As the Senior Manager Talent Development JAPAC, you will report into the Senior Director of International Talent Development and be an integral part of the JAPAC People Team, providing expertise and leading in talent, learning & development to anticipate challenges, diagnose problems, prescribe actions and lead programs that have a direct impact on the success of the organization. You are an innovative talent professional who is energized by coaching employees and leaders and helping teams work together and win together. You are comfortable working with any level of employee or manager, have a knack at reading a situation, navigating sensitivities and finding creative solutions. This is a dynamic individual contributor role with responsibility for deploying the right blend of global & local talent strategies and programs aligned to the local market conditions across various countries in our JAPAC Theater.

Your Impact

• Take on a broad range of Talent Development related activities including Leadership Development, Professional & Career Development and bespoke OD work across JAPAC
• Lead elements of the core curriculum, notably co-design and delivery of leadership and management development, working with & leveraging the Senior Director International Talent Development, Global Talent Development team, stakeholders and vendors to ensure effective solutions meet the specific theatre requirements
• Support and implement a culture of coaching, mentoring, career conversations and internal mobility, including leadership coaching on 360 and 180
• Activate core talent activities such as assessment, succession planning and performance elevation across the business
• Ensure consistent methods, standards and measurement in the way programmes are developed, deployed and assessed to business metrics
• Support Inclusion & Diversity efforts and ensure it is promoted throughout all talent programmes and practices
• Promote the learning culture and accountability via always-on communication with stakeholders and teams advocating our FLEXLearn philosophy
• Work effectively with the Talent Development leadership, contributing to setting and delivering the TD strategy

Your Experience

• High caliber individual, possessing a broad knowledge across Talent Development especially Leadership Development (5+ years preferably). SLII and 360 experience is preferred.
• Demonstrating strong business consultancy, cognitive ability and communication skills
• Organization skills, proficient with needs analysis, design, delivery and post implementation review
• Strong facilitation skills, with strong presence and maturity
• Self-starter, proactive approach, results driven and inclusive in style
• Able to flex and take on new and varied projects
• Excellent interpersonal and relationship building skills across all levels of seniority
• The role will be based in Singapore and report directly to the Senior Director International Talent Development for EMEA, JAPAC & LATAM
• Occasional travel will be required

The Team

Our People team at Palo Alto Networks works throughout the organization to enable...you guessed it, people. We’re one team – driven to one mission statement. Each piece matters, and within the people team, you are focused on enabling our teams to resolve the world’s most challenging cybersecurity threats.

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects – centered on what we believe is one of the most significant mission statements in the world.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Our Mission
At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

This is a highly visible, senior level position on a small but growing team that will benefit from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer has a mix and background of customer management and broad and deep technical skills related to telecommunication equipment and Internet traffic. A background in troubleshooting or designing modern networks, a good understanding of the behaviors of Internet applications and protocols and strong command of English are the starting points to being successful in this role.

Your Impact

This Engineering Escalation role is positioned to intercept and assist or drive technical escalations that come to the executive level in engineering
Escalations of this type are extremely critical and are driven by the account teams in the field
Talk with executive levels at customers, delivering among other things, discussion about the situation, explaining the root cause or progress toward it, providing status internally and addressing technical questions during customer interactions

Qualifications

Your Experience

• BE /B.tech or equivalent technical graduation is mandatory or equivalent military experience required
  career level experience in support service, technical support or similar troubleshooting related role
• Technical lead in area of expertise related to cyberspace equipment vendor or network security organisation
  Required Technical skills -Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily)
• L1-L3 (ISO model) troubleshooting
• Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols
• Troubleshooting VPNs (IPSec and SSL tunnels)
• Pcap analysis (via Wireshark and other tools)
• Hardware troubleshooting for telecommunications equipment
• C, C++ and python programming languages(Good to have)

Additional information

• Able to explain complex technical issues to non-technical people
• Able to have open discussions on network design, network security and related technical topics

Helpful certifications

• Advanced certification for network equipment vendors (e.g. JNCIE, JNCP, CCIE, CCNA, CCNP, CCA etc)
• Cloud deployment for AWS, GCP, Azure or KVM based solutions)

The Team

Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. We are constantly innovating – challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before.We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Company Description
Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description
Your Career

As a Consulting Engineer, you will be the expert on our solutions offerings for enterprise and industrial IoT security. You are the “go to” person for customer interactions that exceed standard Systems Engineering support requirements (we always expect a baseline expertise in all areas from our SE’s, but augment them with CE’s in the advanced or new technology areas). You will be required to -

Present to customers as our expert in IoT Security and deployment at all levels in the customer hierarchy, from technician to CIO. Lead conversations about industry trends and emerging changes to the security landscape that every customer needs to be aware of and planning to deal with in regards to IoT. Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative. Lead and support customer demonstrations (with our SE’s) that showcase our unique value.Interact locally and remotely with customers in an equally persuasive manner. Enable SEs through production of white-papers and other elevated technical collateral. Maintain bi-directional trusted advisor relationship with Product Management to drive client based insights/feedback and future solution direction.

The Consulting Engineering role is an overlay technical role that directly supports sales delivery of quota. CE’s are measured by their expertise and by their ability to lead to customer successes. There is also a requirement for close interaction with Product Management to ensure that we continue to deliver innovative solutions to our customers.

Your Impact

• Work with Product Management, Technical Marketing and R&D to create requirements and product features for our large customers and provide feedback from customers
• Provide design consultation and best practice guidance for rollout, implementation, and policy conversion during the 'pre sales' process for strategic opportunities - The Consulting Engineer will take ownership of advanced 'proof of concept' testing in strategic accounts either at the customer site or Palo Alto Networks lab facilities
• Provide product update and enhancement training to other SEs in the JAPAC region
• Provide demos for strategic prospects and current accounts in all facets of Palo Alto Networks IoT security offerings and integration in existing customer environments
• Assist in the training of new Palo Alto Networks SEs in their designated region in installs customer presentations, and internally-focused deal preparation activities
• Provide advanced 'Partner SE' training for updates in the Palo Alto Networks product suite
• Support relationship expansion with top existing partners for IoT security
  

Qualifications
Your Experience

• Bachelor's of Science (Computer Science) equivalent practical experience or equivalent military experience required
• 8+ years of experience as a presales engineer or solution architect
• Experience selling to customers in at least one of the following categories - Healthcare, Manufacturing, Utilities, and/or Public Sector
• Good understanding of Unix/Linux and Windows operating systems and scripting
• Experience that emphasises L2-L4 Networking, Network Security, Virtualisation and Cloud Computing
• Experience selling, demonstrating, installing and troubleshooting network infrastructure security products

Preferred Qualifications

• Knowledge of IoT (OT, SCADA, ICS, Purdue Model) and network security technologies – both from a technology and a business driver standpoint
• Experience selling, demonstrating, installing and troubleshooting IoT security products
• Experience working with Channel partners and understanding of a channel centric go to market approach
• Experience from companies in the enterprise networking security space
• Experience installing and configuring enterprise networking environments
• Experience understanding exploits, malware, ransomware, etc.their creation and activation
  

Additional Information
The Team

As part of our Systems Engineering team, you’ll support the sales team with technical expertise and guidance when establishing trust with key clients. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our systems engineer team, you are driven by a solutions-focused sales environment and find fulfilment in working with clients to resolve incredible complex cyberthreats.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

Your Career

As a Palo Alto Networks Cortex Systems Engineer, a Next-Gen AI-powered security operations platform, you will be the expert for the broader Cortex portfolio within our offerings.

Your portfolio includes Cortex XSIAM (Extended Security Intelligence and Automation Management), Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), and Cortex Xpanse (Attack Surface Management).

The Cortex Systems Engineer is the interface between business and technology. Working closely both internally - with product and engineering to share feedback from the field, and externally - with our prospects and customers to understand their business needs and to design technical solutions that take the best advantage of the Cortex platform. With your colleagues, you will displace competing technologies and build market share - most importantly, help your client sleep at night as our product integrates to build secure digital transactions.

Your Impact

• Drive complex deals in the pre-sale stage, alongside sales engineers and sales reps
• Present to customers as our expert at all levels in the customer hierarchy from technician to manager
• Support the technical field sales engineer on POCs (proof of concept) – assist with the pre-sales process by answering technical questions, conducting POC evaluations, and working with engineering to bridge any gaps
• Work closely with product and engineering to debug and correct challenges encountered during POCs
• Training of the field sales engineers to present new features, product roadmap, new improvements, and sprint summary
• Create new demo scenarios and use cases
• Discuss complex platform architectures to prospects
• Respond effectively to RFIs/RFPs while serving as the main technical point of contact

Your Experience

• Deep experience with security incident response, both IR tools and IR workflow process or SOC operational processes
• Strong technical hands-on experience (4+ years) with SIEM / EDR/XDR
• Strong practical experiences with threat hunting, malware, exploits and be able to demonstrate simulation of cyber attacks
• Experience installing, configuring and integrating a complex Security environment
• Experience with Security Analytics or Threat Intel is a plus
• Deep understanding of Unix/Linux and Windows operating systems and scripting skill in Python/JavaScript/PowerShell is an advantage
• Strong problem finding and solving skills, ability to analyze complex multivariate problems and use a systematic approach to gain quick resolution
• 4+ years of experience in a customer facing role
• Strong English language skills, both oral and written - Ability to confidently present with impact to an audience in person and remotely
• A team player - ability to share knowledge openly, interact with integrity, embrace diversity
• A Self-Starter, self-motivated and a quick learner with the ability to embrace change - the Cortex portfolio is always evolving and as a technical Specialist your expertise must be at the leading edge

The Team

Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers and help them understand how our products can protect their environments.

You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our systems engineering team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredible complex cyber threats.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

As the Head of Executive & Internal Communications, you will be the principal communications advisor to the President of Japan and Asia Pacific at Palo Alto Networks.

This is a critical role supporting an established leader. As Head of Executive and Internal Communications, you will be responsible for developing narratives and communications strategies to help the President of our businesses reach all critical audiences - customers, industry influencers, employees, and the press—working alongside the Director of Corporate Communications. This role will also involve working closely with executive and internal communications partners across the global organisation to ensure Simon’s vision for the region and connection with employees is well established.

Your Impact

Overall

• Develop and define a communications strategy that elevates the president’s voice internally and externally, encompassing employees, analyst to CxOs - moves the JAPAC business forward, encompassing all key audiences
• Understanding the voice of the company and JAPAC President, lead any and all exec communications within that strategy - from customer presentations to Sales kickoffs, keynotes, potential op-eds and company meetings
• In a fast paced company that values disruption and execution, ensure all communications are creative, timely and consistent

Specifics

• In partnership with JAPAC Director of Corporate Communications, build an external thought leadership plan for JAPAC President, including creative new storylines
• Work collaboratively with internal communications partners to connect leadership with employees, ensuring key messages cascade through different levels of leadership
• Provide consultation to establish effective channels and vehicles to engage and connect with employees
• Program manage key communications channels such as JAPAC Sales TV, Monthly Wins Newsletter, Slack and the JAPAC Loop Page
• Draft compelling speeches and presentations / slides for major events and announcements, coordinating across key stakeholders (e.g. marketing, design teams, events, People), responding to feedback, and adjusting accordingly. Including:

1. Ignite Conferences across the region
2. Sales Kick Off
3. External Conferences (e.g. MWC)
4. Customer keynotes, etc.
5. Company All Hands, JAPAC All Hands, and any other internal events the President will be presenting

Your Experience

• 8+ years of hands-on communications, journalism, speechwriting or related experience
• Excellent written and verbal communication skills (writing samples required)
• Experience generating and overseeing first-rate communications to tight, constantly changing deadlines
• Outstanding presentation skills with experience presenting to and consulting with an executive audience
• Strong team player and creative thinker - ability to influence without authority, building strong senior relationships to gain input and buy-in for design and implementation of changes
• Highly organised and self-motivated
• Experience with multiple platforms - intranet, events and presentations, podcasts, webinars, video, social - preferred

The Team

Our Marketing team has an opportunity like no other in any industry: high-impact work and the chance to change the future of digital security, globally. Your hands will be in industry-leading content created in the face of rapidly growing threats: cyberattacks. Being in marketing at Palo Alto Networks means that you will be in the midst of the changes affecting our industry and helping our internal teams, customers, and partners address the ever-changing threats we all face on a day-to-day basis.

Your Career

We are looking for a Senior Channel Operations Manager to support the JAPAC Theatre Channel management team. This role will drive and enable programs and processes that will deliver significant value to our partners, distributors, and sellers. You will own and maintain various operations cadence, monitoring and improving the overall pulse of partner programs through systems and tools, processes, and metrics. This position relies on an understanding of program management, sales operations, various routes to market (resellers and distributors, system integrators, service providers, technology partnerships, etc.). This role reports to the Director, JAPAC Sales Operations with a dotted line into the Director, JAPAC Channel and Commercial Sales.

Your Impact

• Partner with the Regional Channel Leadership team on the JAPAC Channel and Commercial Strategy via Initiatives and programs
• Coordinate activities and provide operational support to our NextWave partner program, Managed Service Provider program, and other Channel related programs
• Assist in process improvement of partner programs
• Assist in sales strategy and segmentation and expansion of new routes to market
• Enable and support GTM offers including bundles, aimed at the Commercial market - track and drive related sales campaigns
• Assist with high volume transactions via deals & orders desk, systems enhancements and automation and internal teams (working cross functionally, problem solving, ensuring channel sales leadership is aligned)
• Assist with tasks related to data cleansing/partner onboarding support, deal registrations, program compliance and working with the partner program team to develop necessary communications and enablement
• Assist with tool maintenance and clean-up projects (SFDC hygiene, etc.).
• Build and provide process documentation and training for stakeholders (internal teams, sales resources, partner /distributors)
• Support and drive continuous improvement by applying data analysis to identify areas of improvements and close gaps
• Review and identify areas for improvement leading to operational efficiency, process optimization and field acceleration working with various teams within the organization (operations, IT, leadership, etc.)
• Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness

Qualifications
Your Experience

• 8+ years Channel and or Sales Operations experience
• Well experienced in Channels, Sales, and interfacing cross-functionally in the high tech industry
• Ability to coordinate programs cross-functionally to deliver on-time measurable results
• Ability to liaise with all areas of the business
• Self-starter, able to establish own priorities, initiatives and drive to closure
• Works well under pressure of heavy workload and time constraints
• Strong communication and presentation skills
• Knowledge and experience with common business applications and tools such as Salesforce.com, G-Suite, MS Excel, Tableau etc.
• Leveraging FlexWork, this role requires good time management and organization skills to balance support across JAPAC region as well as liaising with HQ (US)

Additional Information

The Team

The channel organization at Palo Alto Networks is a strategic pillar for our continued growth within cybersecurity, and a critical component to accomplishing our mission. Channel development is an extension of the territory sales team, with the ultimate goal to train and enable our channel partners to become empowered in the use and sales of our products.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Our Mission
At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide technical services include writing scripts, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issue
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support for weekend and public holiday on an as needed basis
  

Qualifications
Your Experience

• 8+ years of related experience
• Required experience with supporting end point software products
• Required strong experience with Windows OS based applications (Installation, troubleshooting, Debugging)
• Strong experience with MS environment (Exchange, SCCM, GPO, AD, MSSQL, IIS)
• Experience with end point security software is a plus (Antivirus, DLP, IPS, NAC)
• Experience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE)
• Experience with batch scripting is a plus
• Strong ability to independently debug broad, complex, and unique environments with mixed applications and protocols required
  
  

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.