Total 115 job vacancies by Minor International

As a Guest Service Representative (GSR), you will be assigned to certain locations, where you will approach and engage with visitors and/or customers. You will use this conversation as an opportunity to determine if they qualify to be potential owners, and if so, you will persuade them to attend Preview Presentations by promoting Anantara Vacation Club (AVC) as well as offering available incentives.

Key Responsibilities

• Be the face of the company in the marketplace at designated work locations.
• Achieve the required targets (scheduled preview presentations), effectively and in a professional and honest manner.
• Understand AVC’s Club Points Ownership programme as well as know the package and incentives you are promoting to the public in appreciation of attending a Club Preview Presentation.
• Provide customer service and assistance as related to the location as necessary to help enhance customer experience.
• Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift.
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order. • Ensure your work location is neat and tidy.
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift.
• Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
• Support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Respect and interact with your colleagues to maintain a ‘one team’ ethos.
• Demonstrate a full understanding of AVC’s culture and processes.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

#LI-AK1

As a Guest Service Representative (GSR), you will be assigned to certain locations, where you will approach and engage with visitors and/or customers. You will use this conversation as an opportunity to determine if they qualify to be potential owners, and if so, you will persuade them to attend Preview Presentations by promoting Anantara Vacation Club (AVC) as well as offering available incentives.

Key Responsibilities

• Be the face of the company in the marketplace at designated work locations.
• Achieve the required targets (scheduled preview presentations), effectively and in a professional and honest manner.
• Understand AVC’s Club Points Ownership programme as well as know the package and incentives you are promoting to the public in appreciation of attending a Club Preview Presentation.
• Provide customer service and assistance as related to the location as necessary to help enhance customer experience.
• Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift.
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order. • Ensure your work location is neat and tidy.
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift.
• Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
• Support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Respect and interact with your colleagues to maintain a ‘one team’ ethos.
• Demonstrate a full understanding of AVC’s culture and processes.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

#LI-AK1

As a Guest Service Representative (GSR), you will be assigned to certain locations, where you will approach and engage with visitors and/or customers. You will use this conversation as an opportunity to determine if they qualify to be potential owners, and if so, you will persuade them to attend Preview Presentations by promoting Anantara Vacation Club (AVC) as well as offering available incentives.

Key Responsibilities

• Be the face of the company in the marketplace at designated work locations.
• Achieve the required targets (scheduled preview presentations), effectively and in a professional and honest manner.
• Understand AVC’s Club Points Ownership programme as well as know the package and incentives you are promoting to the public in appreciation of attending a Club Preview Presentation.
• Provide customer service and assistance as related to the location as necessary to help enhance customer experience.
• Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift.
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order. • Ensure your work location is neat and tidy.
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift.
• Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
• Support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Respect and interact with your colleagues to maintain a ‘one team’ ethos.
• Demonstrate a full understanding of AVC’s culture and processes.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

#LI-AK1

As a Guest Service Representative (GSR), you will be assigned to certain locations, where you will approach and engage with visitors and/or customers. You will use this conversation as an opportunity to determine if they qualify to be potential owners, and if so, you will persuade them to attend Preview Presentations by promoting Anantara Vacation Club (AVC) as well as offering available incentives.

Key Responsibilities

• Be the face of the company in the marketplace at designated work locations.
• Achieve the required targets (scheduled preview presentations), effectively and in a professional and honest manner.
• Understand AVC’s Club Points Ownership programme as well as know the package and incentives you are promoting to the public in appreciation of attending a Club Preview Presentation.
• Provide customer service and assistance as related to the location as necessary to help enhance customer experience.
• Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift.
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order. • Ensure your work location is neat and tidy.
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift.
• Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
• Support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Respect and interact with your colleagues to maintain a ‘one team’ ethos.
• Demonstrate a full understanding of AVC’s culture and processes.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

#LI-AK1

As a Vacation Consultant (VC) at Anantara Vacation Club (AVC), your primary responsibility is to conducting Club Presentations for guests.

Throughout your interactions with guests, colleagues, and stakeholders, maintaining professionalism, integrity, and quality is paramount. AVC will provide comprehensive training to ensure you are well-versed in AVC’s Club Points Ownership and understand all relevant legal guidelines, compliance rules, and presentation policies.

• Achieve the required targets, effectively and in a professional and honest manner.
• Deliver Club Presentations consistently and accurately, including:
  • Be an active and punctual participant in all presentations and trainings,
  • Keep presentations and any other materials current,
  • Continue to develop and improve Club Presentation skills, through self-assessment, practice, and feedback provided by others.
  • Prepare for daily appointments as necessary,
  • Follow and adhere to AVC best practices when presenting to guests,
  • Build rapport and establish trust with guests throughout the entire presentation process,
  • Discover guests’ needs through strategic questions and discussions to customise the Club Presentation,
  • Explain the features, advantages, and benefits of becoming a Club Points Owner,
  • Suggest the appropriate Club Points Ownership Tier that would suit the guests’ specific vacation needs, currently and in the future, and
  • Have a working understanding of financing options and all the details involved in Club Points Ownership to be able to answer questions clearly and concisely regarding Ownership, such as servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Treat all guests, whether they purchase or not, with the utmost respect and courtesy to ensure the highest levels of satisfaction.
• Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
• Support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Adhere to the ‘New Owner’ quality assurance and follow-up procedures as determined by your direct report.
• Respect and interact with your colleagues to maintain a ‘one team’ ethos.
• Demonstrate a full understanding of AVC’s culture and processes.
• Assist in the development and mentoring of other VCs as requested.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

#LI-TP2

Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

• To ensure a professional and profitable operation within the framework of the Hotel
• With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business.  Support the training of Departmental Trainers to continue to improve hotel service levels, and implement a daily departmental training program
• To achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure
• To accurately forecast business demands to ensure efficient staffing & food production
• To ensure the efficient scheduling of Management & Associates in the outlet, and to be responsible for the accurate supervision of the associate time control system.
• To be responsible for the execution of all Associate reviews and appraisals in a professional and timely manner
• To train managers and supervisors in effective “coaching and counseling” and the correct process of progressive discipline
• To be responsible for maintaining outlet safety and sanitation standards at all times
• Promote positive inter-departmental relations through candid communication and cooperation
• To work closely with the Banqueting department to support all requested functions
• Above all, to lead by example through a “hands on” approach to motivate our Associates to excel

As a Vacation Consultant (VC) at Anantara Vacation Club (AVC), your primary responsibility is to conducting Club Presentations for guests.

Throughout your interactions with guests, colleagues, and stakeholders, maintaining professionalism, integrity, and quality is paramount. AVC will provide comprehensive training to ensure you are well-versed in AVC’s Club Points Ownership and understand all relevant legal guidelines, compliance rules, and presentation policies.

Key Responsibilities:

• Achieve the required targets, effectively and in a professional and honest manner.
• Deliver Club Presentations consistently and accurately, including:
  • Be an active and punctual participant in all presentations and trainings,
  • Keep presentations and any other materials current,
  • Continue to develop and improve Club Presentation skills, through self-assessment, practice, and feedback provided by others.
  • Prepare for daily appointments as necessary,
  • Follow and adhere to AVC best practices when presenting to guests,
  • Build rapport and establish trust with guests throughout the entire presentation process,
  • Discover guests’ needs through strategic questions and discussions to customise the Club Presentation,
  • Explain the features, advantages, and benefits of becoming a Club Points Owner,
  • Suggest the appropriate Club Points Ownership Tier that would suit the guests’ specific vacation needs, currently and in the future, and
  • Have a working understanding of financing options and all the details involved in Club Points Ownership to be able to answer questions clearly and concisely regarding Ownership, such as servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Treat all guests, whether they purchase or not, with the utmost respect and courtesy to ensure the highest levels of satisfaction.
• Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
• Support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Adhere to the ‘New Owner’ quality assurance and follow-up procedures as determined by your direct report.
• Respect and interact with your colleagues to maintain a ‘one team’ ethos.
• Demonstrate a full understanding of AVC’s culture and processes.
• Assist in the development and mentoring of other VCs as requested.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

Key Performance Indicators:

• Achieve all required targets established as part of defined goals.
• Attain high internal and external guest satisfaction.
• Conduct professional presentations.
• Maintain high standards of grooming, personal hygiene, dress code, and punctuality.
• Perform as an active and engaged team member. 

As a Vacation Consultant (VC) at Anantara Vacation Club (AVC), your primary responsibility is to conducting Club Presentations for guests.

Throughout your interactions with guests, colleagues, and stakeholders, maintaining professionalism, integrity, and quality is paramount. AVC will provide comprehensive training to ensure you are well-versed in AVC’s Club Points Ownership and understand all relevant legal guidelines, compliance rules, and presentation policies.

Key Responsibilities:

• Achieve the required targets, effectively and in a professional and honest manner.
• Deliver Club Presentations consistently and accurately, including:
  • Be an active and punctual participant in all presentations and trainings,
  • Keep presentations and any other materials current,
  • Continue to develop and improve Club Presentation skills, through self-assessment, practice, and feedback provided by others.
  • Prepare for daily appointments as necessary,
  • Follow and adhere to AVC best practices when presenting to guests,
  • Build rapport and establish trust with guests throughout the entire presentation process,
  • Discover guests’ needs through strategic questions and discussions to customise the Club Presentation,
  • Explain the features, advantages, and benefits of becoming a Club Points Owner,
  • Suggest the appropriate Club Points Ownership Tier that would suit the guests’ specific vacation needs, currently and in the future, and
  • Have a working understanding of financing options and all the details involved in Club Points Ownership to be able to answer questions clearly and concisely regarding Ownership, such as servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Treat all guests, whether they purchase or not, with the utmost respect and courtesy to ensure the highest levels of satisfaction.
• Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
• Support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Adhere to the ‘New Owner’ quality assurance and follow-up procedures as determined by your direct report.
• Respect and interact with your colleagues to maintain a ‘one team’ ethos.
• Demonstrate a full understanding of AVC’s culture and processes.
• Assist in the development and mentoring of other VCs as requested.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

Key Performance Indicators:

• Achieve all required targets established as part of defined goals.
•  
• Attain high internal and external guest satisfaction.
• Conduct professional presentations.
• Maintain high standards of grooming, personal hygiene, dress code, and punctuality.
• Perform as an active and engaged team member. 

Position Overview:

The Hostess is responsible for receiving all incoming guests and owners by giving a courteous greeting, ensuring a positive first impression and efficient processes for handling clients, and babysitting their children. The Hostess is also responsible to ensure that guest refreshment bars and owner refreshment trays are stocked as well as maintaining cleanliness environment of the Kid Club. 

This position also assists the additional administrative functions listed below. 

Key Responsibilities:

• Greet guests and owners upon arrival, always maintain a professional, efficient and friendly image,
• Pre-prepare owner refreshments, keep refreshment bars fully stocked and cleaned at all times,
• Check presentation area and waiting lounge area to make sure things are always neat and orderly,
• Wash glasses and keep kitchen in order,
• Ensure Preview Centre is clean and tidy at all times,
• Assist in answering a busy multi-line phone system, transfer calls and take messages,
• Take care of guests and owners’ children throughout the presentation,
• Ensure hygiene standards of Kid Club are maintained at all time,
• Ensure children are taken care with full attention under secure environment.

#LI-PS2

The Telemarketings Executive is responsible for inviting guests to invite attend a personal preview of our onsite sales gallery and offer a discounted holiday discovery package.

The Telemarketings Executive will represent Anantara in a courteous, enthusiastic and diligent manner. All guests that are invited on a holiday package preview will be required to attend a 90 minute sales presentation on the benefits of shared ownership with Anantara Vacation Club. It will be the Telesales Executive’s responsibility to ensure that each guest clearly understands the offer and is qualified to attend the presentation.

• Contact potential guests by telephone to sell a discounted holiday package.
• Make outbound dials at a rate of at least 20 dials per hour to contact potential guests and meet all efficiency guidelines set forth.
• Follow a scripted presentation to ensure accurate communication to potential guests and to maximize the number of preview presentations booked.
• Employ an empathetic, listening, problem solving approach to overcoming objections and persuade the guests to attend the preview presentation.
• Support the customer’s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
• Ensure all guests meet the qualifications and details of participation of each offer as set forth by AVC and ensure timely and accurate documentation of such.
• Effectively manage Company assigned leads for maximum conversion to preview presentations.
• Perform clerical or other reasonable duties requested by the Telemarketing Manager/ Supervisor.

#LI-AK1

The Telemarketings Executive is responsible for inviting guests to invite attend a personal preview of our onsite sales gallery and offer a discounted holiday discovery package.

The Telemarketings Executive will represent Anantara in a courteous, enthusiastic and diligent manner. All guests that are invited on a holiday package preview will be required to attend a 90 minute sales presentation on the benefits of shared ownership with Anantara Vacation Club. It will be the Telesales Executive’s responsibility to ensure that each guest clearly understands the offer and is qualified to attend the presentation.

• Contact potential guests by telephone to sell a discounted holiday package.
• Make outbound dials at a rate of at least 20 dials per hour to contact potential guests and meet all efficiency guidelines set forth.
• Follow a scripted presentation to ensure accurate communication to potential guests and to maximize the number of preview presentations booked.
• Employ an empathetic, listening, problem solving approach to overcoming objections and persuade the guests to attend the preview presentation.
• Support the customer’s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
• Ensure all guests meet the qualifications and details of participation of each offer as set forth by AVC and ensure timely and accurate documentation of such.
• Effectively manage Company assigned leads for maximum conversion to preview presentations.
• Perform clerical or other reasonable duties requested by the Telemarketing Manager/ Supervisor.

#LI-AK1

• Be the face of the company in the marketplace at your designated work locations
• Know the package and rewards you are promoting to the public in appreciation of attending a sales presentation.
• Know the Sales Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order
• Ensure your work location is neat and tidy
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift

#LI-AK1

You will be driving profitable growth of the online transient market segment of the business and creating consumer demand and loyalty through proprietary and third party e-channels. Further you will support business growth & direction over the next 5 years. Start from leading, planning, executing the development of MH e-Commerce capabilities, including web performance, SEO, PPC and other online strategies and tactics. As Director of E-Commerce you will be in charge of developing and structuring an appropriate in house e-Commerce team based upon business needs, financial cost and return. Last but not least you will provide consultation and direction to managed properties in both domestic and international markets on both strategic and tactical e-Commerce activities.

You will be driving profitable growth of the online transient market segment of the business and creating consumer demand and loyalty through proprietary and third party e-channels. Further you will support business growth & direction over the next 5 years. Start from leading, planning, executing the development of MH e-Commerce capabilities, including web performance, SEO, PPC and other online strategies and tactics. As Director of E-Commerce you will be in charge of developing and structuring an appropriate in house e-Commerce team based upon business needs, financial cost and return. Last but not least you will provide consultation and direction to managed properties in both domestic and international markets on both strategic and tactical e-Commerce activities.

The Training Specialist - Club Services is responsible for developing, implementing, and managing training programs aimed at enhancing the skills and knowledge of the Club Services team. This role ensures that team members are equipped to deliver exceptional owner experiences and uphold service standards. The specialist will work closely with various team and departments to identify training needs, design engaging learning materials, and measure the effectiveness of training initiatives.

Key Responsibilities:
Please note that this is not an exhaustive list. Anantara Vacation Club is keen to find new ways to look after the business, Points Owners, and stakeholders. With this in mind, the key responsibilities are:

Training Program Development and Delivery:

• Design, develop, and implement training programs for Club Services team members, including new hires training, soft skills, system usage, and product knowledge training.
• Conduct training sessions in both classroom and virtual formats, ensuring content is engaging, relevant, and aligned with the company’s values and service standards.
• Customize training programs for specific roles within the team, such as Owner Servicing team, Inventory team, and Systems & Projects teams.

Needs Assessment and Evaluation:

• Collaborate with team leaders, Quality Assurance team leader, Managers, and department heads to identify skill gaps and training needs.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance tracking, adjusting programs as needed to ensure continuous improvement.
• Monitor team performance and service metrics to identify opportunities for additional training and development.

Content Development and Knowledge Management:

• Develop and manage learning materials, including presentations, handbooks or guidebooks, e-learning modules, and video tutorials, ensuring they are up-to-date and accessible.
• Incorporate various training methods such as interactive workshops, role-playing, and hands-on activities to engage learners and enhance retention.

Knowledge Updating and Trend Sharing:

• Stay up-to-date with industry trends, service standards, and best practices in the vacation ownership and contact center industry.
• Regularly update personal knowledge and skills to ensure training programs reflect the latest developments and standards.
• Act as a knowledge resource, sharing updates and insights with the team to maintain a high standard of service delivery.